BookIt.com Verified Traveler Kathy Robinson from Zionsville, In

"We stayed here three nights in late December 2012. I read negative reviews of this hotel before leaving, but we wanted to be on the beach and the price was attractive.

We were very pleasantly surprised by the great staff, beautiful large clean ocean view room (6th floor), very comfy beds, and wall-mounted flat screen TV. Plainly this large room had been recently renovated and indeed, there was some construction going on below our windows on the pool deck and in some rooms on some floors. However, work didn't begin until around 9 a.m. any morning we were there, so we were not bothered by the noise.

Apparently it would be a good idea to inquire about specific rooms, their location, and location of rooms being renovated until all the work is completed. We had a wonderful stay and no complaints, outside of parking expense which is very high all over South Beach. It would make best sense to use public transport and avoid having a car when staying in any hotel in this area due to limited and expensive parking."

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BookIt.com Verified Traveler Alex from Denver, CO

"We stayed 6 nights at this hotel. I chose it because of the location, but mostly because all the reviews are responded by a lady. Anyway it seems that they listen AFTER you leave the hotel. We arrived at the hotel and asked for a renovated room. The girl said that she didn't have one but she had a King size bed one. After we saw the room and stayed for a couple of minutes we realized that it was in front of the ice maker and next to the noisy elevator. We talked to the girl at the desk and she said that she didn't have anything it was a wednesday so, it was very hard to believe her. She PROMISED that she was going to be there the next day and that she was going to change the room. However, we never saw her again.

The next day we talked to another girl who told us in a very rude way that there were not rooms available and told us to come back later. Later that day, there was another girl, this time she changed our room, but told us that we had to vacate our room and take our bags to the front since the room was going to be ready in 5 hours! We were in Miami without a room for hours. They said that there were painting our room!

After we got our new room we thought that the worst was over. The bathroom was renovated, the views were better, and the bed was nicer. However, it wasn't until the next day until we found out the problems. The workers started at 8:30am to work! they were breaking walls and drilling next to our room. We went to bed at 3:00am and we had to wake up at 8:30am. Really horrible experience. The noise wasn't the only horrible thing. It was very dusty. One night one of the workers opened the door without nocking.

The doors of our 'renovated' room didn't close. We could close the bathroom or closet doors. After 6 days I realized that the cleaning staff didn't cleaned the floors which were very nasty. Another big issue we had the lobby was freezing.

Our friend stayed at the hotel too. They found a roach on their room. When I saw their room it was a horrible spectacle. The walls had water damaged and it did smell to urine. I'm not lying.

We saw a lot of people moving from room to room. I also saw people complaining, one person in particular call 911 because of the dust. He had a condition and got very sick. I really don't recommend this hotel if you are looking for a quiet and cleaned place. One thing that I really don't understand is why would they renovate 4 rooms per floor to me it doesn't make any sense. There are other hotels with better value that this one.


PROS:
Ocean view, of course if you are lucky enough to get a good room.
Nice location.
Swimming pool.

CONS:
They are renovating the hotel in a very lame way, instead of doing it floor by floor they are building in every floor.
Emergency stairs smelled to urine
Bathroom and closet doors didn't close all the way through
They don't vacuum the floors.
The door and walls are very thin you can feel every step in the hall.
The air conditioning is very old and very loud.
Loud and old ice machine."

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BookIt.com Verified Traveler Gina from Middle, Village

"I had a love/hate experience with my stay. I loved the front desk staff, liked my room size and the cleanliness was fine. However I found the bed covers to be very uncomfortable to sleep with. The construction/repairs that were being done on my floor and RIGHT ACROSS from my room between 9-11am made it very difficult for my family and I to sleep a few days out of our stay. The menu prices at the 'restaurant' right outside the hotel were too pricey for simple breakfast, therefore you had to walk a bit .
I did enjoy the 24 hour access to the pool, the direct access to the beach, the Happy Hour $1 drinks at the sister hotel."

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BookIt.com Verified Traveler Jenna from High Point, NC

"I have to agree with the previous visitors of this hotel. It was terrible. The staff was very nice, but the facility itself was horrific. Thankfully, I had very nice representatives that helped us get into the sister hotel, the Dorchester, that was across the street and down the road a bit. Although, I wouldn't fully recommend that hotel either, it was nicer and the manager allowed us to upgrade to a master suite for a small fee. It just took three hours on the phone to get it worked out. I could go on and on about how dirty the rooms were, and how there was no mini-refrigerator, and how there was construction going on outside, but it would take too long. Just listen, from one traveler to another, save your money and spend it on a different hotel, this hotel was awful."

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BookIt.com Verified Traveler Aigner from Indianapolis, Indiana

"This hotel was horrible there was bugs in the room and one room smelled urine it was the worst the rooms was small and the servces was horrible would never us this hotel again had to change my room 3 times the only good thing about the room was the beach was right behind it."

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