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Z Ocean Hotel South Beach

Miami, FL, US (MIA)

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Based on 1768 reviews
This luxury all-Suite boutique is located amid Collins Ave and Ocean Drive, putting you in the perfect location to explore South Beach.
Style: Modern and Elegant
Room & Rates
STANDARD ROOM - Z Ocean Hotel South Beach - 1


  • One King Bed
Opening to a balcony, this room measures 500 square feet (46 square meters). For a good night`s sleep, the pillow-top bed is dressed with premium bedding and cotton linens. The private bathroom has a shower with a handheld showerhead, as well as bathrobes and complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the LCD television offers cable channels. You can request an in-room massage. A minibar, a coffee/tea maker, and a microwave are supplied. Handy amenities include climate control, a sofa bed, and a multi-line phone with speakerphone capability. This room is non-smoking.


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  • One King Bed
This room opens to a balcony. For a good night`s sleep, the pillow-top bed is dressed with premium bedding and cotton linens. The private bathroom has a shower with a handheld showerhead, as well as bathrobes and complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the LCD television offers cable channels. You can request an in-room massage. A minibar, a coffee/tea maker, and a microwave are supplied. Handy amenities include climate control, a sofa bed, and a multi-line phone with speakerphone capability. This room is non-smoking.


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KING SPA SUITE NONSMOKING - Z Ocean Hotel South Beach - 3


  • One King Bed
  • Full-sized pull out Sofa Bed
Opening to a 250 square foot balcony that features a deep Roman hot tub, this room measures 500 square feet (46 square meters). For a good night`s sleep, the feather bed is dressed with premium bedding, cotton linens, and goose down pillows. The private bathroom has a shower with four wall sprays, one handheld shower head and a rain shower. Wireless Internet access (surcharge) keeps you connected, and the LCD television offers cable channels. You can request an in-room massage. A minibar, a coffee/tea maker, and a microwave are supplied. Handy amenities include climate control, a sofa bed, and a multi-line phone with speakerphone capability. This room is non-smoking.


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  • One King Bed
  • Full sized pull out Sofa Bed
The balcony showcases a spiral staircase that leads to a private oasis enclosed by lush landscaping.  Each terrace includes a four person Roman hot tub, a wet bar, a dining and lounge area for entertainment.  For a good night`s sleep, the feather bed is dressed with premium bedding, goose down pillows, and cotton linens. The private bathroom has a shower with a handheld showerhead, as well as bathrobes and complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the LCD television offers cable channels. You can request an in-room massage. A minibar, a coffee/tea maker, and a microwave are supplied. Handy amenities include climate control, a sofa bed, and a multi-line phone with speakerphone capability. This room is non-smoking.
Hide room details


    • One King Bed
    • Full sized pull out Sofa Bed
The balcony showcases a spiral staircase that leads to a private oasis enclosed by lush landscaping.  Each terrace includes a four person Roman hot tub, a wet bar, a dining and lounge area for entertainment.  For a good night`s sleep, the feather bed is dressed with premium bedding, goose down pillows, and cotton linens. The private bathroom has a shower with a handheld showerhead, as well as bathrobes and complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the LCD television offers cable channels. You can request an in-room massage. A minibar, a coffee/tea maker, and a microwave are supplied. Handy amenities include climate control, a sofa bed, and a multi-line phone with speakerphone capability. This room is non-smoking.
Hide room details
Z Ocean Hotel South Beach
1437 Collins Ave, Miami Beach, FL US 33139


Z Ocean Hotel is perfectly located on Ocean Drive and a few short steps from the surf and sand of the Atlantic Ocean. Take advantage of being within walking distance of outdoor cafes, art galleries and upscale boutique shopping at Lincoln Road Mall. You are also close to legendary nightlife, golfing, cultural museums and sports venues.

Why Stay Here

  • Oversized Stylish Suites
  • On-Site Luxury Spa
  • In the Heart of South Beach

Resort Details

As one of the top-rated luxury hotels of Miami Beach, Z Ocean Hotel sets the standard for guest services and will please all guests alike. This perfect couples retreat or beachside getaway will delight your senses and provide a chic retreat while allowing you to relax, rejuvenate and renew.

  • Premium Concierge Services
  • Beach Club with Personalized Service
  • Outdoor Pool and Poolside Bar
  • Intimate Dining at Front Porch Cafe
  • Room Service Available
  • State-of-the-Art Fitness Center
  • Business Center and Services

Accommodation Details

The oversized suites at Z Ocean Hotel feature stylish and modern decor while providing ample space and outstanding views from the floor-to-ceiling windows and balcony. Each suite features LCD TVs with DVD player and premium cable, Bose entertainment center, stocked European wet bar, sleeper sofa, telephones, in-room safe, personal climate control and wireless internet access.


  • Z Beach
  • Ocean Drive
  • Espanola Way
  • Miami Beach Convention Center
  • Lincoln Road
  • Port of Miami
  • Downtown Miami

  • 24-Hour Front Desk
  • Beach Service (+)
  • Concierge Desk
  • Conference Rooms
  • Elevator / Lift
  • Express Check-Out
  • Fitness Facility
  • Laundry Services/Laundry Facility
  • Luggage Storage
  • Multilingual Staff
  • Non-Smoking Property
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Restaurant
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Spa Services (+)
  • Valet Parking (+)
  • Wedding Services
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1768 reviews
Submitted on 24-05-2016
Hotel was in a great location, the rooms had fine amenities and the staff provided exceptional service. Only down side was the workout room was basically in a breezeway- a little too hot for this!! Forget to check out the pool!!
from Waltham Abbey, United Kingdom
Submitted on 24-05-2016
We found that the hotel was ideally situated for the beach where 2 x sunbeds plus umbrella were included in the resort fee giving us a good saving, as the normal price was $25 in the week and $30 at the weekend. It was also within a few minutes walk of the 2 main pedestrianised streets where there was a good selection of restaurants. The staff in the hotel were very pleasant and helpful, and our room was very spacious, clean and tidy with a good sized balcony which included a table and chairs pl... Read more
from Lyndhurst, New Jersey
Submitted on 25-05-2016
My girlfriend and I loved our stay at Z Ocean. The staff were very courteous and helpful. The location is great as well. It is right at the top of Ocean Drive, and has an entrance from Collins Ave as well. That makes it easy to head to the restaurants on Washington, right across from Senor Frogs, and just in the center of the South Beach action in general. It's a short (3-4 minute) walk to the beach, where chairs and towels were provided for us. I would definitely stay here again.
from Atlanta
Submitted on 25-05-2016
I loved the proximity to the beach. The restaurants were great. The room was very modern and clean. The staff greeted me by name and were very accommodating. I would recommend this hotel to anyone looking for a great stay at a great price.
from Chesapeake, United States
Submitted on 26-05-2016
This was one of the best hotels I've ever stayed at. ALL the staff and everyone associated with this hotel are super helpful and super nice. Anytime we rang the front desk, someone was at our door on record time. This is truly a FULL SERVICE Hotel that wants to make sure you have the best stay possible. Also, just loved the inclusion of the beach chairs, umbrella and towel service at the beach. That was just the icing on the cake. KUDO'S KUDO'S KUDO'S to this hotel
from Pershore, United Kingdom
Submitted on 30-05-2016
My partner and I stayed here for 2 nights in May 2016. The accommodation was very comfortable and the room luxurious and clean. On leaving the hotel we found we had left three items of clothing in the wardrobe and immediately contacted the hotel from our next location in Tampa. Unfortunately only two items had been handed in by staff. The Security staff did their best to investigate the missing garment (a valuable dress bought at an exclusive boutique in Australia). The bottom line is the dress ... Read more
from Toronto, Canada
Submitted on 30-05-2016
I have been here before, but it gets better each time I stay there. Low staff turnover, great hospitality, central to everything and great prices and deals. Plus it touts the famous Front Porch Cafe, which is a great place for breakfast - the best anywhere on the beach. Getting back to the rooms - huge bathrooms with two separate sink areas, huge shower area. Clean, well-kept, and really a wonderful place to stay.
from Miami Beach, Florida
Submitted on 30-05-2016
House keeping was excellent . We was greater and taken care of right away. room service good . Close to all the stores everything is in walking distance . We really enjoyed our stay here . Really enjoyed the rooms and the service
Submitted on 06-06-2016
Z Ocean Hotel is the only place to stay on South Beach. From the moment we walked in, we were treated with the utmost courtesy and respect by the front desk staff and the concierge, Robin Gaton. We received a text message later that evening checking on our stay and asking if we needed anything else. When I responded that my fiancé and I happened to get engaged just moments prior, less than 10 minutes later, a bottle of Prosecco was delivered to our room with a note of congratulations from the h... Read more
from Jacksboro, Tennessee
Submitted on 07-06-2016
Z Ocean Hotel is the best place to stay on South Beach. Its the second trip for my wife and I, but first at this Hotel. Such a pleasant superb service. This little place offers so much and is truly fashionable, chic and the perfect way for anyone wanting to experience Miami Beach...Great customer service, great rooms, great location and an absolute marvelous hotel! We loved everything.
from Windermere, Florida
Submitted on 27-06-2016
Had the chance to stay at Z Ocean last weekend. Fantastic gem of a place. The suite was beautifully appointed and well equipped including an expresso maker! I had the chance to stay in a Penthouse suite which I would highly recommend if you can afford it. The rooftop hot tub was awesome!
from Alexandria, Virginia
Submitted on 28-06-2016
This was my fifth time staying at Z Ocean Hotel. As I have stated in previous reviews, the location is prime, Front Porch restaurant is great and the room is comfortable and well appointed. We booked an excursion to the Everglades through the concierge, and the process was easy and convenient. The staff I encountered all had positive attitudes and were extremely accommodating. There is construction next door which isn't too appealing to the eye, but I didn't hear any noise. One area where they c... Read more
Submitted on 28-06-2016
So happy to have been able to celebrate my 36th birthday at Z Ocean! Z Ocean was a very pleasant experience, from the staff to the magnificent rooms! The hotel's cleanliness is awesome. I loved how the staff made us feel very welcomed. All staff members greeted us every time we'd walk by someone. Both the pool bartender and the one by the Front Porch Restaurant made amazing drinks! The parking was easy something not usual for Miami Beach. The pool towels were plushy and smelled good. Not ... Read more
from Floral Park, New York
Submitted on 29-06-2016
Z was a great place to stay. Spacious, well laid out rooms. Staff was super friendly and the restaurant was great as well. Close to everything. Traveled with my significant other and had a great time. Would stay here again!
from Apopka, Florida
Submitted on 29-06-2016
This was my first time in many years that I was able to escape with my lovely wife. We couldn't have picked a better time or place. The hotel was more than I expected. Everyone was really pleasant and courteous and made us feel very special. The room was clean and very comfortable. If my wife has her way, we would become year round guests of the hotel.
from Pittsburgh, Pennsylvania
Submitted on 04-07-2016
We had a lot of things go wrong but I believe they are flukes. The biggest problem were young party people next door. They were obnoxiously loud, perfuse language (my kids heard loud and clear), Bass music blaring all hours of night and day. Miami PD was called. Cory offered us everything he could to make up for this. (Upgraded Suite, Breakfast, Wine -etc. ) We chose to check out cause our kids were scared. Cory even set us up at the Crowne Plaza Hollywood with Breakfast. He takes care of his cu... Read more
from Reno, Nevada
Submitted on 05-07-2016
I have nothing but good things to say about my stay at this property. Location: You can enter the property on Ocean Drive or on Collins, so the location is very central and convenient. If you come out of the Ocean Drive entrance/exit you are literally on the beach in less than 5 minutes. Parking: If you have a rental car, park at the garage at 16th Street and Collins. It's $16 for 24 hours. It's a very manageable walk. Less than 10 minutes walking leisurely. Street parking spaces ar... Read more
from Baltimore, Maryland
Submitted on 11-07-2016
Very nice roof top rooms. Staff was very friendly and helpful. Anything we needed they would help with or know where we could go to get what we needed. We would def consider staying here again if we make it back to South Beach in the future.
Submitted on 12-07-2016
hotel is walking distance to several main attraction. Love the welcome champagne at front desk checkin. All the rooms are suite with microwave, refrigerator, kitchenette area which is really great. Staff friendly and will definitely revisit.
from Prague, Czech Republic
Submitted on 13-07-2016
We stayed in this hotel for 4 nights. The room was nice and specious, very clean, with two separate bathroom areas, lovely large terrace and its own small kitchen bar. The staff was very friendly, there was always fresh cold fruit water in the reception area and the service in general was very good. The restaurant that belongs to the hotel is fantastic, we ate here several times (breakfast and dinner) and it was lovely. We really enjoyed the hotels LOCATION, the immediate proximity of the beach,... Read more
from Saint Louis, Missouri
Submitted on 15-07-2016
pros- room is beautiful and the best hotel bathroom cons- hotel is primary outside which is horrible in 100 degree heat. During my visit someone on my floor was smoking weed and cigs. i have asthma so i complained to hotel staff and they said they would take care of it. but the next morning it still smelled like weed.
from Philadelphia, Pennsylvania
Submitted on 16-07-2016
We stayed in 1 of the rooftop suites for 7 nites and had an amazing time. Everything we needed was reacted to with urgency and professionalism. Suites nicely equipped with kitchenette, bar, modern decor, soundproof to the outside. I must mention the rain shower, incredible. Very central to all nightlife, shopping and right at beach. Private beach, great time, will definitely come back to this spot.
from Baltimore, Maryland
Submitted on 16-07-2016
We stayed for 4 nights. We had a penthouse suite. The room is spectacular, and the rooftop tub with sitting area is a great bonus. Andrea was awesome at checking on our visit and making sure our stay was great. We had same problem another reviewer mentioned with the first night we were there with someone smoking weed and it smelling horrible on the rooftop. We couldn't use the rooftop the first night. We let Andrea know and he was able to move us to another penthouse unit. His attention and... Read more
from Los Angeles, California
Submitted on 18-07-2016
I love this hotel! I had a rooftop jacuzzi suite and it was so relaxing and fun. Management was so good to us, letting us check in early after a long flight. Rooms had amazing showers with so many shower heads and a rain bath. Jack and Jill separate sinks so I didn't have to disturb my boyfriend with all my girly stuff. It's right by the beach and all the fun stuff in miami is literally within walking distance. You can't go wrong with z ocean hotel!!
from Tulsa, Oklahoma
Submitted on 18-07-2016
As soon as we walked through the front door we were greeted with a warm welcome. The champagne offered by the front desk was the cherry on top. The bed was by far one of the most comfortable but it didn't compare to the shower that I could have stayed in for hours. Breakfast the next morning was amazing. I only have great things to say and will come again soon.
Submitted on 19-07-2016
We stopped here with our 2 teenage kids for one night on our way from Disney World to Key West. An amazing experience was had by all and we agreed that we will be back again!! The location was perfect, right across the street from the beach at Lummus park and walking distance to everything. As a Spire Elite member we were upgraded to a roof top terrace with a city view. All I can say is WOW!! The view from the terrace and the service from the staff was amazing!!! (The aveda bath products were al... Read more
from Weston, Florida
Submitted on 21-07-2016
Great property in a perfect location. The accommodations are great, room is filled with amenities and its minutes from everywhere. Perfect spot for a "staycation" for those of us living in south florida who want to enjoy south beach for a couple of days without dealing with driving and parking. We were upgraded to a penthouse suite with a private Jacuzzi which made it even better!
from Durham
Submitted on 21-07-2016
This is my first review ever, but I feel I owe it to the staff at Z Ocean Hotel. First let me start by saying 10+ for hospitality. I have stayed at many nice hotels but never have I experienced such hospitableness. Corey, Derrick, Robin and Daniel (unfortunately, Daniel was no longer there by the time we arrived) did everything in their power to make sure my wife and I had the best time from the very moment we booked our room. Robin the concierge was excellent at responding to email request. A... Read more
Submitted on 21-07-2016
This hotel is amazing! Modern yet cozy feeling open lobby that shares space with the porch restaurant, great food! Cory and Brianna were super friendly, accommodating, recognized IHG Club status. You're offered a glass of champagne upon check in. If you get a room on the 2nd floor you have dirt access to the pool with a private lanai. All of the staff were very helpful, responsive to every request. Located directly across from senor frogs & easy walking to the beach, ocean drive, and food. We ha... Read more
from Melbourne, Florida
Submitted on 22-07-2016
I was pleasantly surprised the rooms were so nicely appointed. The rooftop jacuzzi was very romantic. The only issue with this hotel was the gym was outside, hot and very limited. They need to enclose the gym, add some updated equipment, and keep the area clean.
from Jacksonville, Florida
Submitted on 23-07-2016
I always stay here when I come to Miami, work or leisure. The service is always phenomenal and you can't beat the location. Great restaurants nearby and the beach is only minutes away. I won't stay anywhere else.
from Athens, Georgia
Submitted on 26-07-2016
Competitive price. Much larger rooms than other boutique hotels in South Beach. Great location. Stayed in one of the rooftop suites with a spiral staircase to private rooftop area with jacuzzi. Room was clean and awesome. Rooftop was fun but not as modern and fancy (showing it's age). Cucumber water in lobby and bar at back of hotel that is open to the street. Very easy walk to the beach with private lounge chairs/towels for hotel guests.
from Orlando, Florida
Submitted on 26-07-2016
The hotel was great. The font service and other employees were very polite and helpful. They recommended some clubs for us and activities while in Miami. The room was looked great and they gave me a complimentary wine bottle for being a Spire member. The text messaging with Zee was a plus because we could text them any question and they would get right back to us with a quick response. The only issue I had is that I think that the gym could use an upgrade.
from Dublin, Ohio
Submitted on 02-08-2016
The hotel and all the support staff were very helpful. We greatly enjoyed our visit and it is a testament to the staff. The locale was perfect for walking the are and the access to the beach was extremely convenient.
Submitted on 02-08-2016
The staff was very accommodating. I absolutely loved coming into a clean room everyday! Pool was also very clean. I recommend their bunch too. Location was walking distance to the beach which was also very convenient for our family.
Submitted on 03-08-2016
Excellent rooms (we were in a penthouse) with a personal jacuzzi on the top roof. The service we got from the Z Ocean personnel was exceptional! From the reception staff to the cleaning lady. I particular liked the virtual assistant you get by checking in, called Zee. Just by texting Zee, your jacuzzi was setup up or your extra towels are delivered. I really loved the hotel and even more the service !
from Bloomington
Submitted on 08-08-2016
Awesome place to relax in after returning from a cruise this place is without a doubt the nicest of all the Holiday Inn properties I've stayed at the staff has been wonderful the restaurant was extremely good and couldn't ask for a better location
from Glasgow, United Kingdom
Submitted on 08-08-2016
Had a fantastic stay at the Z Ocean. We were lucky enough to be up graded to a roof top terrace room which had an out side spa. The room was a great size and the jack and Jill style bathroom with its 2 separate sink areas and entrances was excellent and the shower was fantastic, would like one for my home. The cleanliness of the room was excellent and the kitchen bar facilities were also excellent. The service of the housekeeping staff could not have been better and so friendly. The recepti... Read more
from East Chicago, Indiana
Submitted on 08-08-2016
The rooftop suite is excellent, very clean, this is my second stay; I felt right at home. I have no complaints and for me that is unusual. Even though we arrived early they were very accomdinating by taking our luggage and a semi-early Check in. I felt comfortable I normally don't in hotels. I love the fact that it's all marble tiling I hate carpet. It's extremely modern.
from New York City, New York
Submitted on 09-08-2016
Great room and roof top..For sure we will come back here......the cleaning of the room was very good and nice every day...the people from the from desk very nice also...they offered a free drink on the first day so I found that very nice.
from Charlotte, North Carolina
Submitted on 10-08-2016
My husband brought me to Z Ocean for my birthday.. I was speechless at how beautiful everything was and how fresh.. The room was immaculate and the rooftop Jacuzzi area was amazing.. The housekeeping helped him get things together. The service was very professional. Great location.. I cant want to get back there. I am hoping he brings me back for Anniversary 8/25/2016.. I love it here.
from The Hague, The Netherlands
Submitted on 13-08-2016
Simple: if you go to this nice hotel get a room with a roof-terrace. That it so much fun. We had a decent room (2 adults, 2 children). It was clean, beds were good, enough space fro four. The roof terrace had a covered the full area of the room, with jacuzzi, shade, music system, fridge and a great view of the Atlantic Ocean. The hotel doesn't have its own restaurant but one can eat at the in-house Porch Café.
from Brooklyn, New York
Submitted on 13-08-2016
The staff was amazing and met our every need. They were very professional and friendly. We arrived early and they were still able to accommodate us. The best experience for my family for sure. Will definitely come here again and will recommend to everyone
from Liverpool
Submitted on 15-08-2016
I was generally pleased with this hotel. It's location is excellent and it's within walking distance to restaurants and shops. They have a pool and a dedicated area on the beach. The hotel is not on the beach so you do need to walk across the road to get to it. The breakfast was excellent and the welcome from the front desk staff was enjoyable. The concierge and valets were very helpful with our check-in and check-out as we had quite a lot of bags. I'd recommend it.
from Portland, Oregon
Submitted on 23-08-2016
Stayed here for a short trip. Restaurant is right on the main strip, with everything you need nearby. Staff was very courteous and professional. Room was very nice, and had a very comfortable bed. Great value too, particularly for the location. Recommended!
Submitted on 26-08-2016
My family and I just stayed at the fabulous Z Ocean Hotel. At our arrival we were immediately greeted with a glass of champagne!! Very nice, elegant and spacious room. The bed was plush and so comfortable.We had a private Jacuzzi in our roof top. World class hotel with unbelievable service.Whenever we called with a request (extra towels,ice) I never had to call twice. Prompt attention. Great location in South Beach, close to good restaurants.We had the best time ever! We can't wait to go back!!!
from middlesbrough UK
Submitted on 30-08-2016
Stayed in the Z Ocean Hotel with my family while visiting Miami beach. The hotel is very good and rooms with their rooftop terrace and hot tub give the whole place a wow factor that is hard to beat. The bad bit - the parking. We arrived at about 10.00pm and were told that parking was $30/night which seems a bit steep when you are staying at the hotel. The next day we decided to depart at around 4.00pm, I went to put some things the car at around 11.30am only to be told that it would cost an extr... Read more
from Glenrothes, United Kingdom
Submitted on 03-09-2016
Arrived at Miami airport and was told to take the bus. We did this and for $2 we went up to level 3 next to the car rental, bought a ticket and jumped on the bus. It was fantastic and took about 25min to get there. Off at 14th street on Collins drive and walked across to the hotel. We were greeted with a glass of champagne and checked into PH1 the rooftop penthouse with Jacuzzi and roof top terrace. Hotel is in a great location on South beach and the staff were fantastic. Great room, comfortable... Read more
Submitted on 06-09-2016
Crowne plaza Z Ocean hotel My personal experience - Had booked a month before my stay for 5 nights through (As I am a gold elite member) wanting to book a 4-5 star Property. Apparently my debit card got rejected for which the hotel didn't inform me, found out on my own on enquiry. Explained hotel reservations that I can have a friend pay for me from his credit card. They took details over the phone and charged $1470 (USD) 20 days prior to my check in date from my friends card. ... Read more
Submitted on 10-09-2016
I booked this hotel for my anniversary after I had reviewed dozens on the internet. This was probably the best hotel we have ever stayed at. It was perfect for the occasion. Close to the beach, restaurants and shopping. The entire staff was amazing from the valet, front desk and housekeeping. I would recommend this hotel to anyone.
from Kennett, Missouri
Submitted on 13-09-2016
Wanted a great location for a south beach dinner and this hotel is perfectly located. One block from a ocean Drive and all the bars/restaurants and scenery of South Beach. Hardest thing about this hotel is finding your way around all the construction happening on Collins avenue. Annoying bookcase light...never found the on/off switch Rooms are fantastic retreat after a Long day walking around the beach
from Norman, OKI
Submitted on 15-09-2016
Stayed here for a couple nights over Labor Day weekend. The hotel is in an excellent spot in South Beach. Everything is within walking distance - pubs, clubs, restaurants, shopping, etc. Staff we interacted with were all very professional and polite. Breakfast menu is very nice. Did not have other meals at the hotel besides breakfast. We were upgraded to a suite with a hot tub on the upper outside deck. Room and bathroom were very nice with lots of space. Hot tub on upper deck could use replac... Read more
from Leicester
Submitted on 17-09-2016
First ever stay in a boutique hotel and all we keep saying is WOW!! On arrival, we were welcomed with a glass of Bubbly. As IHG Platinum members we were very lucky and surprised to be upgraded to a Penthouse. We could not believe it when we opened the door to discover a wonderful room with balcony overlooking the bustling street. We absolutely speechless when we realized the balcony led upstairs to another private terrace with jacuzzi. Our room was gorgeous, the living area and bedroom area r... Read more
from Florida
Submitted on 17-09-2016
I am a IHG sphere elite member and frequent the IHG chain ALOT for work. My boyfriend and I booked this hotel for a night before departing for our cruise. The hotel is awesome! The staff was so courteous and welcoming from the time we pulled up to the parking garage. Upon checking in we were offered a glass of champagne which really set the tone for the stay. The luxuries of the room were great. Huge balcony that overlooked Collins and the bathroom was to die for. The shower was nothing short ... Read more
from florida
Submitted on 20-09-2016
Their customer service is excellent...they all went out of their way to make sure I received everything I ask for ASAP. Beautiful property and perfect location. Extremely clean. The parking at the hotel was $35.00 for the day. I Will be back in 2 weeks.
Submitted on 21-09-2016
My wife and I just spent an absolutely wonderful weekend at the Z celebrating our anniversary and couldn't be happier with our choice. They hit all the right notes from start to finish. Our stay began when we were greeted by a smiling, friendly face at the reception desk who immediately offered us a complimentary glass of champagne to welcome us to the hotel (yes, thank you!). When we arrived in our room, we were delighted to find a bottle of champagne chilling in a bucket of ice accompanied ... Read more
from Brandon, Florida
Submitted on 22-09-2016
First let me say the front desk folks were awesome .Fast check in and like other reviews have stated you are offered a glass of champagne at check in .Our room was facing Collins drive and we had a whirlpool suite which was nice but the curtains that block the view from the street were in need of major repair as we could not get close off the whirlpool area as they are intended to do . I would not pay extra for this type of room again, I would just utilize the whirlpool by pool .
from Bronx, New York
Submitted on 22-09-2016
great stay ! The rooftop terrace room is amazing ! I've already recommended this hotel to plenty of people. Will for sure come back. Senor frogs right across the street. Shopping area is close by along with the strip which is a couple blocks down. Overall very good ! Can't wait to come back
from Long Key, Florida
Submitted on 23-09-2016
The Property was so beautiful and the staff starting with the Valet to the Front Desk agent helpful. The beds and the huge shower with all the sprayers was so relaxing. I was staying on the beach with my 29 year old daughter and it was located in the heart of the beach, shopping, restaurants and my daughter had a great time with her friends and the nightclubs. I never had to take the car out of parking. Room service was priced reasonable. Kitchen, Mini-Bar and Fridge in the r... Read more
from Atlanta, Georgia
Submitted on 24-09-2016
DO NOT STAY AT Z PLAZA HOTEL South Beach! After enjoying an amazing evening out with our friends Z Ocean Hotel attempted to ruin our evening with harassment. Z Ocean Hotel is a Crown Plaza owned and operated establishment that refused to allow my husband, myself and two other African American couples to our rooms tonight for no reason other than to harass is. The manager placed his foot in the door of the elevator preventing it from closing and demanded to see our ID. Our room keys and last name... Read more
from Gloucester, Massachusetts
Submitted on 24-09-2016
We arrived from our cruise ship and were greeted by the very friendly Andrew at the front desk and Corey, the guest services manager. They allowed us to check in early and upgraded us to a beautiful penthouse suite in celebration of my husband's 75th birthday. Corey also had a welcome bottle of Pinotage waiting for us. That was a nice touch as it brought back memories of our visit to the South Africa winery where we first tasted Pinotage. The room has a balcony overlooking Collins Ave with a cir... Read more
from Conyers
Submitted on 25-09-2016
My husband and I along with two other couples (both who had separate rooms) thought we were headed up for some rest and relaxation after a long night. Despite giving our room numbers, last names and showing room keys (which is all he CLAIMED to need), we were denied access to our rooms until I showed identification. What started off as a great weekend was marred by such an ugly and unnecessary incident. Although apologies were made, I doubt any serious reprimand and/or employee education will o... Read more
from Clayton, North Carolina
Submitted on 26-09-2016
I will never stay here again nor would I recommend it to anyone. My friends and I experienced the most disrespectful act of racism I've ever encountered. We returned from a night of Celebration and were headed to the elevator when the night manager Andrew asked in the rudest, most disrespectful voice "where are YOU going!?" When we explained to him we had three rooms AND showed him FOUR room keys, he continued to ask for ID, last names of reservations and even put his foot in the elevator and d... Read more
from Atlanta, Georgia
Submitted on 01-10-2016
we have been very happy and wonderfully supported by excellent friendly staff and enjoyed many service of hotel plus roaming the local area. rooms are lovely, beds divine, quiet, even temperatures, high ceilings, wall Glass of windows for viewing. room has interesting layout with unique bath. high end finishes. security is embedded in the hotels procedures. our fault, small problem of luggage access due to key loss, was quickly handled by the engineer Gustavo. ??? bravo! recommended... Read more
from Naples, Florida
Submitted on 04-10-2016
After my Dad's memorial service in Ft Myers we headed to South Beach for some much needed rest. Derrick Moore and his staff greeted us warmly and were extremely attentive to our needs. Derrick even offered to upgrade us to a penthouse suite !!! We were delighted to accept the offer and enjoyed the evening from our rooftop outdoor jacuzzi !! We found all of the staff to be genuinely kind and available. Accommodations were clean, beach was directly across the street for our moring walk and we will... Read more
from New York City, New York
Submitted on 04-10-2016
The Z Ocean Hotel is great. The service is impeccable. The bar and restaurant are excellent, one of the best on Miami Beach. Brunch at the restaurant is great, the bloody mary's are delicious. Steven(sp?) is one of the best bartenders there, he is very attentive and makes amazing drinks. All the drinks are made fresh, no mixes, yum! We decided to extend our stay and Derrick one of the supervisors was very helpful and was able to set us up in a great room. We will be back, our favorite place to ... Read more
from Bridgeton
Submitted on 05-10-2016
Certain staff at this hotel like to harass people of color. It was one of the most uncomfortable feeling ever embrassing us with show your id's or you have to leave. We paid our money like everyone else bout only African American was questioned. Sad but true I would not recommend this hotel ???
from Atlanta, Georgia
Submitted on 05-10-2016
Great stay for our anniversary! It's the perfect hotel for a romantic weekend. The room was nice with a small kitchen area, comfy bed, two tv's- and best of all, the bathroom which included an amazing walk-in shower. Awesome service. The staff delivered a complimentary bottle of wine for us to enjoy on our anniversary and consistently checked in to ensure we didn't need anything. We will stay here each time we visit MIA. Thanks Z Ocean.
from New York City, New York
Submitted on 11-10-2016
Very good 2-night stay. Very welcoming upon arrival. The lobby smells so good. Loved going down there. Room was very clean. Would like it if there were a coffeemaker in the room but there was a Nespresso machine. Breakfast in the restaurant was very good and the service there was awesome.
Submitted on 12-10-2016
We came to celebrate our anniversary, the entire staff was extremely accommodating and very helpful with dinner recommendations. The room was large, super clean. The location is perfect, close to the beach, to restaurants, bars... Will definitely come back soon! Thank you guys!
Submitted on 15-10-2016
The check in very smooth and we were even offered glass of champagne! The location of the hotel is exceptional and the room is very good size! There are many good restaurants and bars within walking distance!
from Dubai, United Arab Emirates
Submitted on 16-10-2016
Not a bad hotel at a very good location. However the hotel needs upgrading and better housekeeping. Rooms are dirty with ants all over the place and noisy on the backside as the balconies/face a nightclub. Friendly staff who try to accommodate. Poor recognition of ihg spire royal ambassadors. Will not come again.
Submitted on 17-10-2016
My husband and I had a great weekend. We were welcomed by Derrick with champagne at check in. The room was amazing and we loved the balcony. Everyone on the hotel staff was friendly and helpful. The housekeeping team was the best; our room was perfectly cleaned each day.