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The Best Western in the Walt Disney World Resort is located inside the Walt Disney World Resort and features continuous FREE Transportation to the Disney Theme Parks.This resort near Downtown Disney features Private Balconies and FREE Wi-Fi in all Guest Rooms! Read More About Best Western in the Walt Disney World Resort
ENJOY AN EXCELLENT LOCATION WITHIN DISNEY WORLD
An Official Hotel in the Walt Disney World Resort, this full-service resort offers a number of unique and convenient services, such as continuous, complimentary transportation to all of the Disney Theme Parks every 30 minutes on the hour. Valet Parking is available for a fee to guest and visitors, and self-parking is complimentary of charge. Located inside the Walt Disney World Resort and near Downtown Disney, the Best Western in the Walt Disney World Resort is set lakeside, rising 18 stories and surrounded by 12 acres of lush, tropical Florida gardens. With all of this and so much more, it is the perfect place to experience the magic and wonder of a Walt Disney World Vacation!
SERVICES AND AMENITIES
- Disney Gift Shop On-Site
- Outdoor Heated Pool
- Electronic Game Room
- Fitness Room
- High-Speed Wi-Fi throughout the Property
- Complete Business Center
- Complimentary Self-Parking
- Valet Parking also available for Guests and visitors (Fee applies)
- U-Save Car Rental desk in lobby open 8am to 6pm, 7 days a week
COMFORTABLE ACCOMMODATIONS WITH YOUR NEEDS IN MIND
Enjoy your vacation in stylish comfort as you relax in beautifully decorated rooms featuring new bedding and décor. The rooms are fully appointed to meet the needs of today`s discerning traveler. All rooms feature a complete range of amenities including:
- Private Balcony
- Premium bedding featuring triple white sheeting with a plush golden duvet
- Alarm clock radio with MP3 docking station
- Coffeemaker with complimentary coffee
- Hair dryer
- Iron and full-size ironing board
- 37-inch LG LCD flat panel television with cable and Pay Per View movies
- In-room safe
Print Map & Directions
From Orlando International Airport [MCO]
[1] Head east on Airport Blvd.
[2] Continue onto Jeff Fuqua Blvd.
[3] Continue onto S Semoran Blvd N.
[4] Take the ramp onto FL-528 W-Partial toll road.
[5] Keep left at the fork, follow signs for I-4 W/Tampa and merge onto I-4 W.
[6] Take exit 68 to merge onto FL-535 N.
[7] Continue straight to stay on FL-535 N.
[8] Turn left onto Hotel Plaza Blvd.
Destination will be on the right.
[1] Take exit 12A-12B for FL-826 W/Florida Tumpike/FL-826 E/I-95 N.
[2] Take exit 12 A on the left for Florida Turnpike toward FL-826 W.
[3] Keep left at the fork, follow signs for Turnpike and merge onto Florida's Turnpike/Ronald Reagan Turnpike. Toll road.
[4] Take exit 254 for US-17/US-92/US-441/Orange Blossom Tr/Florida 528 Toll Partial toll road.
[5] Keep left at the fork to continue toward FL-600 W/US-17 S/US-441 S/US-92 W/S Orange Blossom Trail.
[6] Keep left at the fork, follow signs for US-17 S/US-441 S/US-92 W/FL-528 W/Kissimmee and merge onto FL-600 W/US-17 S/US-441 S/US-92 W/S Orange Blossom Trail.
[7] Turn right onto Consulate Dr.
[8] Turn left to merge onto FL-528 W.
[9] Keep left at the fork, follow signs for I-4 W/Tampa and merge onto I-4 W.
[10] Take exit 68 to merge onto FL-535 N.
[11] Continue straight to stay on FL-535 N.
[12] Turn left onto Hotel Plaza Blvd.
Destination will be on the right.
[1] Head east on E Zack St toward N Morgan St.
[2] Turn left at the 3rd cross street onto N Jefferson St.
[3] Continue onto Cass Orange Conectr.
[4] Slight right onto N Orange Ave.
[5] Take the ramp on the left onto I-275 N.
[6] Take exit 45B to merge onto I-4 E toward Orlando.
[7] Take exit 68 for FL-535 N.and turn left. Continue straight to stay on FL-535 N.
[8] Turn left onto Hotel Plaza Blvd.
Destination will be on the right.
[1] Head north on S Monroe St toward E Pensacola St.
[2] Turn right onto E Tennessee St .
[3] Continue onto US-90 E/Mahan Dr.
[4] Merge onto I-10 E via the ramp to Lake City.
[5] Take exit 296A to merge onto I-75 S toward Tampa.
[6] Slight left onto Florida's Turnpike/Ronald Reagan Turnpike (signs for Orlando/Turnpike S) Partial toll road.
[7] Take exit 259 to merge onto I-4 W-Partial toll road.
[8] Take exit 68 to merge onto FL-535 N. and continue straight.
[9] Turn left onto Hotel Plaza Blvd.
Destination will be on the right.
BookIt.com Verified Traveler
Theresa from Olalla, Washington
"The only good thing was the shuttle. Wait staff had no idea what time pool/fitness club closed, told us to look on the door, which it was not posted. Room had a 1 inch open gap at the bottom which lit up the room at night, I had to roll up towels to cover it. Also the gap allowed an outside pizza delivery to toss in flyers everyday and even in the middle of the night, which was a good thing I put the towel down, they couldnt get thru. A/C was extremely loud and over the bed, which caused the cold air to flow directly on you, which made it difficult to sleep. White bed sheets are stained brown where the cuff meets your neckline. White towels had make up stains on them, at least I hope it was make up stains. No consistency on towel replacement each day. One day we would have 3 bath towels, the next would be 4 and back and forth. The 3rd day we didnt get any hand or wash cloths. They only put a few tissues in the tissue box. There were hairs on the floor and the tub, that didnt get cleaned up for days. I think they focus on the bed making and straightning of the room and don't bother with any real cleaning. The walls had BIG bubbles under the paint, from water damage, which means they have mold. They only had 1 staff at each desk/vendor area and you had to wait for them to return to the area, not sure where they dissappeared to. The only desk that had someone there all the time and most times they had 2 people was the timeshare/tickets sales desk, but they don't know any hotel information, so I'm not sure why they are in the Guest Services area?"
Posted: Tue, May 21, 2013- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"The location and rate I was able to get were amazing, however it didn't appeal past that. It was an OK place to sleep, but the power outlets would not hold plugs, causing them to fall out and make it difficult to charge anything. It was also a bit disturbing to find no fan in the bathroom, making showers or general bathroom activity more difficult than it should be. There was also an incident where the maid came in while a woman in our party was in only a towel. On the upside, it was cool to just hold your door key to the sensor on the door to unlock it. If you can afford a couple extra dollars, it be better to stay at another Downtown Disney location."
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Anita from Madisonville, Ky
"We stayed during Mothers Day week. We stayed on the 7th floor. The staff were friendly. The staff in the restaraunts were excellent. The food was good. We had the breakfast bar and we ate lunch there once. We also had smoothies,non alcoholic, from the bar. Yummy. The room was clean. My only complaint was every day it sounded next door like furniture was being drug across a hardwood floor. No idea what the sound was coming from. When the air conditioner came on you could hear the pipes rattling in the walls. This hotel is not as fancy as some of the resorts like Animal Kingdom but very nice,clean and a good value. I absolutely recommend this hotel. We used the bus transportation to the theme parks every day. They also had a van that would take you to the mall. We didn't have time. Thank you to the entire staff for making this trip a pleasant one."
Posted: Sun, May 19, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Deborah from Fl, Fl
"Motel was old and was out of date. and had a mole smell to the room."
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- Would Return or Recommend?No
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Kristen from Milwaukee, Wi
"Staff was very friendly and helpful. No free breakfast and food in parakeet cafe was WAY overpriced. Restaurant service took awhile often times no one was around. Shuttles to theme parks were very convenient and staff was very knowledgeable about sites and transportation.
Fine for the price. I would return."
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- Would Return or Recommend?Yes
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Walter Beck from Stamford, Ct
"The customer service was totally unacceptable....as we were standing at the front desk the person was on the phone (and it was obviously personal) and kept us waiting there. We also had a problem with our room key and they kept telling us it was fine and we'd go back to the 17th floor only to find the key wasn't working. Went back down and someone came back up with us and it was a miracle it worked, staff was very, very frustrating to work with....it was a horrific experience!!!"
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Eman Radwan from Memphis, Tn
"There is one point that really was distressing for me. They never seem to clean the moquettes whether in the rooms or even the ones in the elevators. I even found a forgotten pair of socks in my room! it means that no one touches the floors"
Posted: Sun, Dec 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"The room was good with no surprises. The breakfast was disappointing.. .felt like a bait and switch. Fake fruit looked like bananas, whole oranges, whole apples were available.. .but it was plastic. Yummy looking donuts were also plastic with no donuts available. Not even bagels were available half the mornings. The staff pushed for the hot buffet upgrade each day and looked disapproving when we declined.. ..every day!"
Posted: Sat, Dec 29, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Carina from Toronto, On
"This is the 2nd time I'm coming back to this hotel. The first time is was not bad at all. So I chose to return. This time around. OMG !! What a difference !!!! The staff is NOT friendly at all. It was like someone die or something !! Did NOT bother asking how were things !!! They just don't seem to care what so ever. 1st the heating/cooling system doesn't work. When the repair guy came to fix it and when he open up the roof and a bucket worth of water came down. He was very apologetic but don't seems to bother keeping up the maintenance. 2nd the TV after like 10 mins watching TV the channel just AUTOMATICALLY change back to the hotel channel where it explain the hotel and tell you to press the menu. 3rd The amount of channels were cut, as if they cut off the budget. When I told the staff they just didn't want to be bother and said oh properly just the box that switches the channel. Did not bother to offer to have it fixed, until you ask them so can it be fixed then he said I'll send someone up tomorrow. The person never came, stay until 1430 and no one show then we finally just have to go out. Overall the experience, was just horrible. I'll never go back to this hotel and will NOT recommend this hotel to anyone."
Posted: Fri, Dec 28, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Jan from Nashville, Tn
"Def good value for price. Buses were timely and drivers courteous, and for such a busy week it was a plus to be the 1st pickup on their route. A touch far to walk w/ small children to downtown Disney, but the slight upgrade to resort view for the fireworks was worth the extra $20/night. Plus not to pay for parking or continental breakfast was a highlight, although I don't understand the daily resort fee of $10/day. I see that all the hotels have it, but doesn't exactly clarify the charge. All in all, nice accommodations for the price minded traveler."
Posted: Thu, Dec 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Francis from Lake Buena Vista, Fl
"The location is good. The food is OK. The room's balcony is somewhat dirty. The worst are the bed sheets, blanket, and pillows are probably from the 2nd world war. They are too old that I wasn't dare to use at night."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Lisa Heinz from Redmond, Wa
"While the rate and location were a hit and the room clean, the room was tired and lacking:
-- space for a refrigerator, but none in room
-- no safe in room
-- broken phone
-- couch was broken down, should be replaced
-- mattress had major dip in middle causing both of us to roll to the center, should be replaced
-- slow tub drain
-- shower head not affixed to the wall whole pipe moved if you tried to adjust shower"
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- Would Return or Recommend?No
BookIt.com Verified Traveler
A Recent Traveler
"Everything was great here, except they have this desk that you can go to to get coupons and/or tickets and all the people want to do is push time shares on you. It was very annoying. When we were leaving I was so tired of them asking me, I just ended up saying 'Ah ha, that's great lady. I don't care.' and walking away."
Posted: Tue, Dec 11, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Donna from Buffalo, New York
"Over all our stay was very good. I did have a problem with the noise of the Air conditioner. It never turned off so we just opened the sliding doors for a comfortable night sleep except for the garbage and delivery truck noises at about 6:30am. Staff was very helpful."
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- Would Return or Recommend?Yes
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Remo from Delano, CA
"the room was not that bad, it needs a few renovations especially the bathroom, you have to wait for a few minutes until the water gets warmer,there is no lock in the bathroom door which is odd, there are a few stains in the sink, and the bathtub seems to be clogged it takes forever for the water to go down the drain. if you're looking for a good quality food or drinks go to downtown disney which is just 10mins away from the hotel if you walk instead of buying overprice food and drinks from the hotel. you have to wait an hour or so for your ride back to the hotel, Magic Kingdom in particular other than that STAFF ARE FRIENDLY."
Posted: Fri, Dec 07, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Sabrina from NJ
"The hotel was excellent..only some issues.
It was very very clean. The beds were very comfortable and the breakfast for free was very good too. You had the choice to upgrade from Continental breakfast to full breakfast. The only difference was that you got some warm breakfast items (I'm German, I don't eat warm).
The ladies on the desk were really nice and gave us a lot of tips for our stay. You also get a coupons book.
But the guest service tricked us, which made me really upset. We asked about the Disney tickets and they told us, we should by them from the hotel because we avoid the line at the parks and they have the same price. That was a lie. We paid 50 bucks more, which we could have spend on gifts or souvenirs. Therefore it was two weekends after Thanksgiving which meant that there were not a lot of people, because kids had school. So there were no real lines.
The second thing is that the AC is so unbelievable loud. I'm not kidding. I live in NJ and I woke up in the middle of the night and thought the hurricane was back.
But overall the hotel is really good. Free shuttles to all Disney parks every half an hour and to the outlets two times a day.
If you don't ask the guest service for tickets and loud AC doesn't bother you, it's perfect...for families and for guests without kids."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Angela Chiavetta from Largo, Florida
"The hotel lobby was beautifully decorated for the Christmas holidays. Our accomodations were fine but the bathroom and dressing area looked 'tired'. Could use an update or two. Other than that we found everything clean and comfortable. Yes. We would stay their again for the value and location."
Posted: Mon, Dec 03, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Nadia from MD
"Hotel room was fine. It was a good value based on cost of room. There was some confusion regarding the complimentary continental breakfast. It seemed to change daily going from getting one food item to finally finding out on the 5th day that we could have eaten at the restaurant from the cold buffet each morning. Information regarding allowable breakfast food items was difficult to obtain."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Ray from Lake Worth, Florida
"Everytime I stay at this hotel, I get great service and value. I especially want to acknowledge the staff at Traders...Thx for making my bday stay special..."
Posted: Thu, Nov 15, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Adri M from Pembroke Pines, FL
"We were so happy with our trip that we extended it for a day by booking at a different hotel. Best Western sounded good because it was in Lake Buena Vista. Lobby was clean and nice but I was dissapointed in the linens and towels. They did not seem clean even though I knew that they had been washed. I think a few dollars into making the room a little more attractive would pay for itself in no time.
I will not be returning to this hotel."
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- Would Return or Recommend?No
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Fleming from Henderson, Nv
"Haven't stayed in a Best Western for a long time. I was quite impressed. I would stay there again. Staff very professional, friendly and helpful. Great location."
Posted: Sun, Oct 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Robert from Jacksonville, FL
"The hotel was very nice, the staff was friendly and efficient. Its only about a mile from downtown Disney so it was super easy to walk to which is always nice. I would definitely come back!"
Posted: Sun, Oct 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Phoebe from Bristol, TN
"The room was okay, was clean. Bath was somewhat rundown, shower didn't work right. I also didn't like the extra 9.95 per night for fees. Food is expensive downstairs. If you ride the bus to the parks, when they pick you up in the evening, they go to 2 or 3 other parks before you get back to the hotel. It took about an hour and a half to get from magic kingdom to the hotel."
Posted: Sun, Oct 28, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Evelyn Christine Taylor from Trinity, FL
"This hotel has been around for a while. Check-in and out was timely and pleasant. I had requested a room with a view, and landed on the 11th floor with a great view of much of Disney world. We had a great view of epcot and magic kingdom fireworks. I loved having a balcony. The room was very spacious with a couch, cocktail table,computer desk and chair, also had a separate area outside the bathroom. It had free wi-fi and free shuttles to the parks every half hour. A free continetal breakfast was include each of our 2 day stay. We were able to sit in the buffet room and could have anything offered in the cold food area along with fresh OJ and coffee carafe. Plenty of good choices of cereals, muffins, bagels, danish, and great offerings of fruit. I think it was a good deal.. The hair dryer was marginal, It also had a coffee pot. Plenty of towels etc. The shower controls were a little sensitive but with adjustments worked and had plenty of hot h20"
Posted: Wed, Oct 17, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
M/M Philip Van Kersen from Palm Harbor, FL
"On arrival, we were told that we would be charged a $10.00
per day RESORT FEE, no exceptions. I had no idea we would
have to pay such a fee - after all, we had paid for our 3 day stay
in advance. I was told that covered the wi-fi, etc. Our booking document
clearly showed that wi-fi was free. The deck clerk said, 'NO EXCEPTIONS,
PERIOD! And, we were charged on checkout.
I feel that we have been taken to the cleaners."
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Steven from Toronto, ON
"This is nice place to live. Few things are needed to improve. The air conditioner is a little bit noisy.The long distance call price is no reasonable high. I called to toronto for two minutes and spent 8$."
Hotel Management Response:
"Steven, Thank you for your comments. We wish you would have reported the AC issue to our engineering departmentas we would have been able to correct the issue immediately and if not would have been able to move you to a room that would have been quieter. Our long distance rates for phone calls are very similar to other hotels in the area, there are a lot of variables to determine the prices that are charged. Best bet for international is calling cards which we do have available on property. Thank you again for your review."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kelsey from Ottawa, Ontario
"This hotel was good, we are a young couple with a two year old son. some of the reviews i previoulsy read were correct. Here are a few things i found odd. The bathroom had no lock on the door, the shower had no 'hot' water, warm water yes, but if you wanted the warm water you had to sacrifice water pressure. Breakfast was pretty brutal, but as expensive as everthing else is, a free breakfast is better than nothing. Considering your paying a resort fee i think they could do some upgrading, maybe a hot tub? And a better kiddie pool.Cleaning ladies need some reminders, one day our room wasnt cleaned, had to call and ask for it to be done, and when it was cleaned my son managed to find garbage behind the couch from the previous people. We were lucky to get a few nice employees who gave us some good advice, dont buy your disney tickets through the guest services counter, they are 10$ /ticket cheaper through the lobbys disney store. Overall we would stay here again, we watched fireworks from our balcony, shuttels were great, we walked to the grocery store and downtown disney. Staff for the most part were friendly. You will never be completely happy with everything, so pick your battles."
Hotel Management Response:
"Kelsey, Thank you for your review. I am sorry we failed to live up to your expectations in some areas of your stay. I believe the hot water issue you experienced was an isolated incident, if reported we would have been able to correct the problem very quickly. We also have recently restructured our breakfast and are now offering the continental in both the Traders and Parakeets. This allows our guest to be served in parakeet or help themselves to the cold items in Traders. I'm glad to see despite these issues you experienced you still got to enjoy the fireworks and parks. Thank you again for your comments, I hope you will consider us if you return to the Orlando area."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Greg Smith from Spokane, WA
"Overall this was not a bad hotel but just remember that you will get what you pay for. The room cleaning was hit and miss. Some days good / some days bad. Some clues here were the remote being made up in the bed (would seem hard to do if you stripped the sheets and truly remade the bed). Also had a food stain on the blanket that remained for days.
Sometimes the ice bucket was emptied, sometimes not. Found a garbage can on the table without a liner on one day. Sometimes we got new cups sometimes not. It is what it is.
Staff in some cases was friendly but the front desk personelle at night not always .
There is a wierd little deal here with pizza - just follow me here. When you get in your room there is a printed placard explaining that flyers will be left under you door from some local italian food restaurants that deliver. The information claims that the hotel does not endorse these restaurant and proceeds to claim that they aren't even sure they exist and that deliveries were unpredictable and quality was poor. Normally (in our experience) local deliveries from outside vendors is not an issue for hotels - in fact they often list other restaurants in the area that deliver to the hotel within the hotels own literature. I 'smell' some protection of thier Pizza Hut express franchise (located in the hotel). It just seemed a little 'class less'. Our experience with the Pizza Hut was that it was overpriced (especially compared to the value on the flyer that DID appear under our door) and they weren't even able to deliver on their very basic menu (many items not available - 'Sorry we are out of that').
They have a couple wierd policies that we were not used to relative to securing your incidental charges with a credit card. We used our bank card at checkin which serves as both debit and credit. Have used that card all over the world and never had an issue or any confusion about it serving as a credit card for incidentals but this hotel seemed challenged by the debit aspect. When I called to order room service they told me I needed to pay with credit or cash. I inquired why I couldn't charge to my room. They said I didn't have a credit card on file. Called the front desk - 'what's the deal?' Was told that they could switch it to a credit card (same card) but that they would have to charge me in $50.00 increments. They seemed VERY reluctant to do this. Front desk said 'they don't do that as standard because people got upset when they held funds on their account'.
This could simply be the level of hotel and corresponding clientelle (people working on a tigher budget) that created this policy. Typically we stay at larger chain hotels and this is never even a question but frankly I don't pay attention to what they 'secure' on my account for incidentals.
Just something to be aware of.
In general this hotel was simply 'Best Western' typical. No better / no worse. For the price it was fine. Don't expect frills or anything too spectacular. It was a little run down but access to the parks was good and overall we were not disappointed but our expectations were low."
Hotel Management Response:
"Greg, I appreciate you taking the time to review our hotel. I would like to apologize for the inconsistent service you have received from the housekeeping department. Our housekeeping team take great pride in their duties and I will pass these comments on to them so they can get this corrected immediately. The pizza flyers have become a nuisance in many different ways. First of all the pure amount of companies that try to put flyers in rooms, and second the validity of the actual companies. In the past we have had some guests that experienced a scam capturing credit card information and never delivering the product promised. This has been a problem in the Orlando area for years and we do our best to make sure that our guests aren't misled. You are completely right concerning our Debit card policy we have had many complaints about additional funds being held which has forced us to create this policy, however at any point if anyone wishes to attach their credit card it can be done very easily. We are consistently making upgrades to our property so I hope next time you are in the area you will consider giving us another try. Let us show you we are better than your initial experience. Thanks again for sharing your comments."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Vicki from Littleton, CO
"'Free Continental breakfast is a joke. Breakfast voucher is only worth $3; need to add another $5-6 in order to enjoy complete breakfast buffet - which was quite yummy. Bathroom needed work - difficult to turn on bathtub faucet, toilet leaked, poor lighting. Comfortable bed, clean & ample room for 2, enjoyed balcony and view, reasonably priced for location. Had plenty of warning about Resort Fee so no surprise. Enjoyed convenience of Disney shuttle. Would stay there again."
Hotel Management Response:
"Vicki, Thanks for taking the time to review our property. After review our guest satisfaction with our continental breakfast we have restructured it. We are now offering our continental breakfast in both our Parakeet Café and also the main restaurant Traders. Having the continental in Traders Restaurant allows diners to have unlimited access to all the cold items on our buffet which includes a larger selection than the Café offers. We apologize about the issue you experienced in your bathroom. If at any point during your stay you had mentioned to any member of our staff we could have had corrected this for you immediately. Hope to have you back as our guest very soon, thank you again for the review."
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- Would Return or Recommend?Yes
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Elisa from Lantana, FL
"Exceeded our expectations. We spent less than half we always paid in a value-priced Disney hotel for a nicer, bigger room with our own balcony on the 16th floor, free internet in the room, continental breakfast and food credit. The shuttles to the parks were efficient and at very convenient times. The staff was as friendly, helpful and professional as those from Disney's hotels (which we always rated at the highest!). Being South Florida residents, we are very happy we found this hotel and we'll definitely book it from now on. And when they found out it was my birthday they went out of their way and waived some fees without even asking!"
Posted: Fri, Aug 24, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Juan A from Miami, Fl
"During my say one of the employees took from the room a new bathing suit i had purchased for my daughter , the front desk staff was totally unprofessional."
Posted: Mon, Aug 20, 2012- Overall Experience:
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- Would Return or Recommend?No
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Frank Whitenack from Statesvill, Nc
"rooms are very old, furniture actually was torn, would not stay here again, pictures do not fit the condition of rooms"
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- Would Return or Recommend?No
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Disappointed from Wpb, Fl
"Arrived checked in lobby attracive.desk clerk slapped on resort fees,this was not mentioned when i booked!!Got to room smelly moldly,ac running off generATOR!!?? NOISE LOUD ONGOING FROM ac UNIT DUST MOLD EVERY WHERE THE BATHROOM SHOWER HANDLE WITH MOLD OLD OUTDATED NO ACTIVE RUNNING HOT WATER FLOW SLOW TRICKLING SAME FOR SINK AREA(MOLD) TOILET BOWL RIM BLACK RING AROUND TOP OF BOWL!!YUK!!SHOWER CURTAIN FRAIL OLD BROKEN TIME TO REPLACE FOLKS!!NO CLEAN LINENS TOP COVER HAD BLACK SOMETHING LINENS SMELLED LIKE OLD DIRTY MAN COLOGNE,PILLOWS NEEDED CLEAN WRINKLE FREE PILLOW CASES PILLOWS HAD IT'S TIME!!
IWAS AFRAID TO REST MY FACE ON THERE SO I USE A NECK ROLL I BOUGHT,THE ROOM OUTLETS NEVER WORKED WIFI CUTS OFF!HAD TO RRESET OFTEN!!tHE BED PILLOWS AND HEAD BOARD HAD A DIRTY MOLD STALE VOMIT SMELL!! AND PROABLY WAS NEVER CLEANED!!"
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- Would Return or Recommend?No
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Holly Bates from Plattsburgh, New York
"Everything went very well. the only exception was that the shuttles to Downtown Disney don't start running until 6 pm at night. We had to walk when we went in the morning. It's about a 15 minute walk. That was fine for me but it tired out my 72 yr old mother."
Posted: Sat, Aug 18, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Regina from Pittsburgh, Pa
"My daughter and I stayed here August 11-15th we enjoyed it so much that we stayed an extra day. Our room was very big and clean. We tried all breakfast options and ordered room service. The staff was polite and friendly. Our bell capt was very effecient. We left our bags because we arrrived early. He cared for them and got us settled when we returned later in the day. the transportation from the hotel was very good also. We used their taxi service and the shuttle. Quite happy would go there again. On the negitive side, the business center charged 25 cents a minute to use internet and the hotel cleaning staff was a little noisy before 9am."
Posted: Sat, Aug 18, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Tina from Lamar, AR
"Was not very impressed with the hotel, it is a long way from a "resort... but the bed was very comfortable and the hotel staff very friendly and helpful if there was a need."
Posted: Thu, Aug 16, 2012- Overall Experience:
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- Would Return or Recommend?No
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Stephanie Bieniewski from Ponderosa, New Mexico
"We stayed at this hotel from August 3-9, 2012, and even though I felt that the service I received on the phone prior to arriving was poor, the service once we arrived was wonderful. Be aware that the free breakfast is only for two people, even if you booked 4 people, like we did.
We ate a total of 3 times there at the restuarant, the gratutity is already added and I think that some of the wait staff take advantage of this and disappear, especially when I needed a drink refill. The food was good enough and I would book with them again."
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- Would Return or Recommend?Yes
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Jerry from Bronx, NY
"I don't know what these other reviewers are talking about! This hotel was wonderful! My wife and i stood there 7 days each better than the next. CLEAN, QUIET, FRIENDLY!! 4 elevators all working and fast. Free breakfast was continental, bagels, danish, etc, not the best but good! Free shuttle bus every 30 minutes first to get picked up first to be dropped off never crowded last pick up 2 hours after parks close! pool area clean plenty of chars. bar was good, good drinks and prices. did not eat in restaurant but prices were reasonable. lobby clean with plenty of seating while you wait for shuttle bus. plenty of on site parking. nice balcony. king sized bed comfy. sofa, chair, ottoman, table and desk with office chair in room. House keeping staff nice, very helpful to my wife. Front desk nice. small grocery store in lobby well stocked with all your needs and very friendly. The only gripes, THE LIGHTING IN THE ROOM IS VERY DIM, HARD FOR WIFE TO PUT ON MAKE UP, HARD FOR ME TO SHAVE, HARD TO READ BROCHURES. NO MINI FRIDGE WHEN YOU ASK IT A 10 DOLLAR PER DAY CHARGE! NO MICROWAVE. OVERALL A NICE HOTEL WOULD STAY HERE AGAIN."
Posted: Wed, Aug 15, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Steve from Gainesville, Fl
"I had a very enjoyable experience here. We arrived at 1:30 and the staff let us check into our room without an early checkin fee. The staff was happy to switch us to a room with a king size bed at no extra charge. We had no issues with the elevator wait times all three days that we were there. The food was not spectacular. But being on the Disney bus route was great. Buses run every 30 min. Never had to wait very long for one. Overall I was very pleased. I would reccomend this hotel and I would definitely stay here again."
Posted: Tue, Aug 14, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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James Burns from Palm Coast, Florida
"When we arrived to check in at 3pm, our room was not ready for us. after waiting 40 minutes with 2 cranky babies, they finally gave us a different room. They had one elevator not working, and the wait for an elevator was average of 10 minutes. On checkout day we waited 25 minutes to be able to board an elevator due to overcrowding, and the service people taking up the elevators with their cleaning carts etc..They refreshed our room daily, but threw away used soap and did not replace..The staff was unfriendly, except in the restaurant/bar area, they were exceptional, and the only pleasant part of our stay."
Posted: Tue, Aug 14, 2012- Overall Experience:
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- Would Return or Recommend?No
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Nancy Blokland
"Some problems with the hotel. Phone did not work, no wake up phone call for our departure time, 50% off Disney is somewhat misleading, it is a time share promotion. Food poor, continental breakfast pretty sad."
Posted: Mon, Aug 13, 2012- Overall Experience:
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- Would Return or Recommend?No
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Kim from APO, AP
"Wonderful location! That is the best thing about this place. Rooms and carpets need cleaning, seriously folks, run a vacuum. Staff seem depressed, makes me wonder about the management. Easy access from I4, close to good (but over-priced) eats.
Great view of fireworks at the parks from the room."
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Barbara from Helena, Alabama
"We chose this hotel to bookend our trip to Disneyworld. We made a mistake. The room we were given on the night we arrived smelled like someone had sprayed an entire can of cheap air freshener to cover up the natural stale odor of the room. The air condiditoner was really loud and it looked like the room hadn't been vaccuumed in weeks. The pool water was off and actually made my son sick. If you do stay here please do not let young children swim in the pool, there is a sign stating that the water is recirculated and not to swallow it, but kids don't always follow that rule.
The second night the room was better, but still not great. the breakfast was a joke. The only redeeming quality was the night staff at the desk. We dealt with the same gentleman both nights and he was very nice."
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- Would Return or Recommend?No
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CharLene from Kennesaw, Ga
"I wasn't impress by this hotel at all. When I arrive to the hotel Monday night my kids and I checked in and we went in our room and my first I
pression was like the rooms was dirty and smell really bad. Then I called front desk ask for another room which wasn't a problem.
The staff wasn't friendly and the hotel needs to be renovated throughly. This was my first and last time I will ever stay at this hotel. I would never recommend this hotel to anyone."
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Armando Vega from Miami, Florida
"For us was a good trip. The bus service was good but the bus driver should let everybody know the number where the bus stop and the bus letter. I had this problem the first day. Kitchen should be open until midnight not 10:00 pm. The location of the hotel is great. Overall we had an excellent time. "
Posted: Fri, Aug 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Pat Farmer-Mims from Aiken, SC
"Our last day there we experience a bad situation withTransportation. As a result of the bus being over its capacity, My husband re-injured his back. This inccident has been reported to hotel security and the Transpprtation.. My overall score for cleaniness was a 4 because the elevator floors could have been a little cleaner."
Posted: Fri, Aug 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Shelly from OK
"Our trip was quite nice. Nice room, seemed to be quite clean. Friendly staff at the front desk, super friendly in restraunt, housekeeping staff on our floor (15) was very friendly. Utilized the free buses to WDW. Enjoyed pizza hut in the evenings, however breakfast was pricey.
The only problem we had was late night food being ordered, one night (only one item, because my daughter was hungry) waited a loooong time, ended up leaving without any food. Others ordered after and received food. Other than that we had a good experience."
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A Recent Traveler
"Service was not friendly at check in. Had my personal items damaged. Spoke to mngr about damaged item. He was to look into the matter and leave a msg for me,. I did not receive a response. Spoke to another manager the next day who said he would speak to the first mangr. and get back to me within minutes. This also did not happen. Room was datted and run down."
Posted: Tue, Aug 07, 2012- Overall Experience:
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- Would Return or Recommend?No
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Sandra from Miami, Florida
"We had a blast. We come to Disney often and own timeshare in Orlando, but decided to stay a little closer to Downtown Disney and experience taking a shuttle versus driving to the park and parking.
We loved the hotel. It was very cozy.
My favorite was in the diner downstairs, the director (Thomas) and a waiter (Moe) were so sweet to my kids. My girls are not your normal, quiet kids, but they made us feel so comfortable. They remembered us from the breakfast the morning before and were so nice. When our 5 year old told them that we were there for Gigi's birthday to see Mickey Mouse and that she would be turning 3, they went off to the kitchen and brought her back a slice of carrot cake and sung her Happy Birthday.
Thats why I will come back!
Thank you Guys for making her birthday weekend soooo special!"
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- Would Return or Recommend?Yes
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Ivan Acosta from Hialeah, Florida
"Good trip"
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- Would Return or Recommend?Yes
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Shelly from Orange Park, FL
"We arrived a little late however was pleasantly surprised by the welcoming lobby. Front desk staff are not friendly and appear to be all business. If it wasn't for the restaurant staff we wouldn't have had as nice a stay as we did. The first day we found a roach on the little ledge across from the closet. Killed it and threw it into the toliet. Second day, someone was smoking in one of the rooms close to us, because you can smell the smoke as if it was outside the bathroom door. Went downstairs to let the front desk know, they didn't seem interested but didn't smell smoke again. When we opened the small door where we thought the mini fridge would be, it was empty. On the second day, my four year old said something to the manager while we were eating breakfast and he had someone bring one up to our room. The best part of the stay was the restaurant staff. As the days went on, the staff changed however all the restaurant staff were awesome, friendly and very talkative especially to our little talkative four year. The breakfast buffet is great with a wide variety of breakfast foods including fruit and omlettes. Oh and the Mickey waffles were the hit with our four year old."
Posted: Sun, Aug 05, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Robert Rowan from Lake Worth, FL
"Arrive 7:00 pm. Bed already turned down !
Elevator, hallways, and room looked like not vacuumed in a week. Water dripped in shower. Sold out, so kept room. Continental breakfast - everything handed out at counter and rationed. Room fee ($69) with tax ($80). An additional $11.00 collected at checkout for resort fee. Expected to pay. Still much better than $127.00 desk was charging walk-ins. OK for a short stay. A good lengthy walk to Downtown Disney.
Would stay again because of the good rate."
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- Would Return or Recommend?Yes
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Totao Yigo from New York, New York
"our family vacation to Disney was not pleasant because of our stay in this hotel we get there very late first impression the lobby look good and the Night auditor name Onio was very nice, however when we get to the room 1511 the tub was leaking, the first towel my wife took from the tower rack was a lot of hair on it i took a picture of it unfortunately you do not have an attachment option to add this picture for you to see it, the next morning I saw the towel to front desk and I spoke to a lades I thing she's a manager and do not remember her name, until the end of our stay on one call us to apologize for the problem, the breakfast lades was very mean and not courtesy at all, I booked a taxi for the airport for 4 am and the driver came at 4:30 am, because that me miss our fly, we stayed in the airport from 5 am to 4:h30 to have a fly to New York this vacation was a nightmare for us "
Posted: Wed, Aug 01, 2012- Overall Experience:
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- Would Return or Recommend?No
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DEMARCO
"PAID FOR EPCOT VIEW $10 EXTRA EACH NIGHT AND WAS PUT IN A ROOM ON THE OTHER SIDE WHERE YOU DIDN'T SEE IT FROM YOUR ROOM"
Posted: Tue, Jul 31, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Totally Disgusted from Miramar, FL
"Arrived late 10:30 pm, 1st thing I do at hotels is pull back linens and check for bed bugs. Congratulations NONE found, however the sheets were filthy! Dark smudges from someone who obviously went to bed without bathing, wrinkled sheets and traces of hair...Ugh! The bed had only been re-made from the previous guest. I stripped the bed and checked the other one. No smudges but definitely more hair in between the sheets. Upon stripping this bed, there was 2 fitted sheets which leads me to believe when one gets dirty, they simply remove one and leave the other. After calling the front desk and waiting over an hour, my husband took the dirty sheets down to the front desk and plopped them on the counter and demanded clean sheets at once. I made the beds myself, and gave instructions not to enter the room for cleaning. I stayed 2 nights and wanted to make sure no one touched the beds. We just covered up with the sheet, at least I knew it was clean! The carpets were filthy dirt and stained. I would not recommend or stay here again, even if it were for free!"
Posted: Mon, Jul 30, 2012- Overall Experience:
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- Would Return or Recommend?No
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Julia Turner from Hazelwood, MO
"We had the best time. But the weather could have been a bit cooler. Wish someone could fix that. thank you"
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- Would Return or Recommend?Yes
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Debbie from Grovetown, GA
"If you can get past the broken microwave, frozen room refrigerator, no room safe,no hotwater, slow draining shower, poor breakfast and the maids hair on your towels you will enjoy your stay! A 2 star is being kind...
We arrived late at the hotel and went to bed. The next day we noticed hair in the shower and on the hand towels in the bathroom, when showering we were left standing in 3-4 inches of water for the drain was very slow. My daughter tried to use the microwave to heat her bagel and it burned it up after 30 seconds. We should of cued in on there was a problem when the microwaved was first opened it smelled worse then burnt popcorn. After a long day we came back to the room to find that the refrigerator that was froze up in the morning had drained all over the table and onto the mattress when it defrosted. So we called up maintenance at 11pm . They replaced the frig with another used fridge, then changed out the mircrowave. The next day we got up to no hot water, so we called maintenace and while they were trying to figure out the problem I asked them to clean the drain so the shower could empty. They told us it was a boiler problem and we would have hot water in 30-45 minutes. I also asked for a safe since we were paying for one to be in our room. Upon returning that night our drain had been cleaned for you could actually shower and not be left standing in water and there was now a safe in our closet. At this point we stopped going down stairs for the lame breakfast that came with our room. McDonalds is a 5 min trip and so much better."
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- Would Return or Recommend?No
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Tara Wright from Purvis, Ms
"I considered the hotel package a great value. The room was clean.All staff we encountered were friendly.Valet offered wonderful service and advice."
Posted: Sun, Jul 29, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"staff was not professional. rooms were not well kept."
Posted: Fri, Jul 27, 2012- Overall Experience:
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- Would Return or Recommend?No
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Oliver from Belgium, Belgium
"Nice room with a view, resort fee was high for a pool that is cold and in the shade.
Good shuttle service, only sometimes it went by two more hotels and one other park before you were at your destination."
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- Would Return or Recommend?Yes
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April from Bellevue, KY
"Our television, phone, and wall safe didn't work when we checked in and when we approached the staff to fix them they weren't friendly. The continental breakfast was not good the bagels were either frozen or stale, the cereal was stale, and fruit was all mushy and bruised, the juices were very watery and the milks were expired. Housekeeping didn't come to clean our room until 5pm and the room didn't ever get cleaned. We had to pay a resort fee for the hotel and it wasn't worth it. I would not recommend staying at this hotel."
Posted: Sun, Jul 15, 2012- Overall Experience:
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- Would Return or Recommend?No
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Donna Kauffman from Wapakoneta, OH
"The sliding glass doors to balcony were broken and didn't close. They had installed a hook latch.
The most disturbing incident was the 'false alarm' fire emergency evacuation at 1:30 AM on Sun. morning. There was an announcement on the loud speakers all over the hotel saying that all quests must evacuate because of a fire emergency. We sat in the parking lot until 2:30 AM. Return to rooms was by word of mouth among guests. Neither the fire department that responded nor the hotel ever made any official announcement that the building was safe to reenter. It was the responsibility of the fire department or the hotel to officially announce the building was safe to reenter. This never happened. We simply had to trust the rumors among evacuated guests."
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- Would Return or Recommend?No
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Leah from Honolulu, Hawaii
"We didn't spend too much time in the hotel because we spent most of our time a the theme parks. The Beds were comfortable after a long day, the restaurant was convenient and economical. The store in the lobby was also a wonderful convenience because we didn't have a rental car."
Posted: Sat, Jun 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Susie & Mike Paitsel from Conway, SC
"This was my husband birthday and our anniversary...it was a good experience tho...the Bell man was 'excellent' sorry can not remember his name."
Posted: Wed, Jun 20, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Robert Pratt from Bean Stattn, Tenn
"continenal breakfast sparse attendent rude,refrigerater was filthy and had some ones stuff still in it when delivered after 3 calls had to ask for linens eveyday made us late twice having to wait to cleanup,front desk attitude awful didn,t care had to speak to manager to resolve issues at check out won,t ever stay here again room was never cleaned properly"
Posted: Mon, Jun 18, 2012- Overall Experience:
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- Would Return or Recommend?No
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Carol Foley from Wooster, Oh
"The whole time at the hotel was great things were clean and well kept, the staff was great and friendly. Especially high remarks to the staff in the buffett."
Posted: Sat, Jun 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"Limited check-in staff. Bathrooms are terrible. Mold in shower, and when you lift the knob on the faucet to turn on shower it actually comes out of the wall, thought it was going to break. Construction/remodeling fitness center. Would not recommend - it's no palace."
Posted: Wed, Jun 06, 2012- Overall Experience:
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- Would Return or Recommend?No
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Frazier from Naples, Fl
"Great hotel for the amount for the room however the shuttle bus ride does take a while when you stand all day in line at the parks for EVERYTHING it is hardly worth leaving and trying to go back to the hotel to take a nap for younger children we just stayed and wore them out and it was very exhausting for everyone, But to lay your head down and get ready for the next adventure, great hotel. Food could use some work and we were too tired to use the pool area but the fireworks for the upgrade was wonderful (even though my 3 and 4yr olds didn't make it)."
Posted: Sat, Jun 02, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"When we got to the room, the AC was not working. It took two repairmen to 'somewhat'fix it. It never worked properly. No hot breakfast like in other hotels in the area, you have to pay eight dollars each for the buffet. Too expensive for what it is. Otherwise, the staff was very nice."
Posted: Mon, May 28, 2012- Overall Experience:
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- Would Return or Recommend?No
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Kevin from Coquitlam, BC
"With the exception of getting three sets of towels each day for the four of us all was good. Rooms are reasonable sized, clean and beds fairly comfortable. Shuttle service to all Disney Parks works well and staff was friendly,"
Posted: Wed, May 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Gabriela Saavedra from Plantation, FL
"I was expecting a lot more since is a hotel that belongs to Disney. The deal said FREE continental breakfast, not FREE...we have to pay an upgrate to eat at the buffet, otherwise we only get a sandwich. Have to ask for a refrigerator in the room, and pay extra, I need to store some medicine for my daughter (You can get a microwave and refrigerator at Hampton at no cost!) VIP parking, only works one guy and he is not even there when you need the car. They even charge us a 'resort fee' for what?? Will not come back, there are a lot of hotels much better for the same or less money that offer a lot more...come on, if you are inside Disney, you should have much better qualilty and service. "
Posted: Wed, May 23, 2012- Overall Experience:
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A Recent Traveler
"Everything was fine. Nice hotel and a good value."
Posted: Tue, May 22, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Gabriela Saavedra from Plantation, FL
"I receive this 'deal' but wasn't good at all. First we never get to see the 'DOWNTOWN Disney VIEWS' from the balcony, like the website says, ,,we were facing the parking lot, we have to ask for a refrigetator to store some medicines for my daughter, and of course pay extra for that.( You can get a free refrigetaror and microwave at no cost at Hampton Hotel, and they don't even belong to this Disney area! and free breakfast too! The valet parking...only one guy.. and wasn't even there when we need our car. The FREE CONTINENTAL breakfast, not free, we have to pay for an upgrade that way we can eat at the buffet, otherwise they only give you a sandwich. And they charge a 'resort fee' of another $10 for what????? Seriously, this hotel is inside Disney, and you end up paying more than a regular hotel that offers a lot more... NEVER COME BACK HERE."
Posted: Tue, May 22, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"great room"
Posted: Mon, May 21, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"Rooms very well kept. Shuttles were frequent. But staff at the Traders Buffet for breakfast was very rude! My fiance and I had the breakfast buffet there in the morning and while we were on our way out, the staff accused us of not paying. We told her that we paid with our credit card already and she still said 'No, you didn't! I don't think so!' She quickly ran over to our table to check the bill and saw that it was already paid! Very rude! It was very embarrassing and humiliating because there were other customers dining there too,"
Posted: Sat, May 19, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kathy from Alutz, Fl
"The lobby area was clean and nice. When we got to our room, what a dump. Old, paint peeling, old carpet. TV was awful. There was a sign at the front desk they were installing new flat screen TVs. I asked second day if they could install one in our room as obviously by the parking lot and the number of Customers, this location was empty. It was not replaced. It would not matter, it was clear that the reception was the issue as observed in the quick service food area. Staff was friendly, the location was really good and the upgrade to a Disney view nice, BUT, no I would not recommend. Not worth any price. UGH"
Posted: Wed, May 16, 2012- Overall Experience:
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- Would Return or Recommend?No
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Bob And Tracey from Plantation, FL
"We stayed at this hotel 30 years ago on our honeymoon. It was a Travelodge at that time. The balconies that look towards Epcot and Magic Kingdom are great, good view of the fireworks. We had a view of the construction of the Epcot ball 30 years ago. The decor is a bit dated, very few changes in the section we were in. Though we understand that they are renovating some sections of the hotel now. It was very quiet and the staff couldn't have been nicer. The hotel sent us a bottle of wine and a cheese platter for our anniversary, very nice. We got free continental breakfast for two and a $25 food/beverage credit. No proteins at all on the continental breakfast, $8 per person extra to get buffet breakfast upgrade. The buffet breakfast is very good, but a little overpriced. The theme park transportation is good, but we had a 1 hour wait all three days because the bus drivers took their break at exactly the time we were waiting for them, odd. We never made it to the pool, and we had dinner every night at the parks, so we didn't spend much time in the hotel. Overall great stay, next time we hope to relax a little more, with time at the hotel. Not fancy, but we would definitely recommend this hotel for the price, location, and ease of Disney Transportation. About 3/4 of a mile from the east section of Downtown Disney, and within 1 mile of lots of chain restaurants. Overall, Great Stay!"
Posted: Wed, May 16, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Michael from Pompano Beach, FL - Florida
"This Hotel does what it needs to do, and that's it. It's the minimum of what you'd expect from a Hotel in this area and for this price. The problem is simply that it's an old hotel, and the updates have not been all too successful. The room's are nice and clean though, and the people quite nice. But you can hear the old wiring of the elevators at night. The AC did not work properly. I feel the hotel has no 'heart', again, it does just what it needs to in order to operate."
Posted: Mon, May 14, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
A Recent Traveler
"Free transportation was the only plus. Careful with the hidden fees, complimentary breakfast for 2 means ONLY 2, your kids gotta pay, room was dirty and not kept well. Also, be aware that the upgrade to the Disney fireworks room does NOT sleep 5, so they will bump you to the lower level floors where you'll not be able to see the firework display."
Posted: Tue, May 08, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
A Recent Traveler
"Hotel alittle dated"
Posted: Mon, May 07, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kay
"Hotel was ok - breakfast was minimum - liked the walk to downtown Disney. The room was fine, but no ref and nothing extra. Hotel needs an update."
Posted: Wed, May 02, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Jennifer from Plant City, FL
"The Room was a good size, clean. The bathroom was a little small but they usually are. There was no refrigerator which would have been nice. A nice surprise was that we had a balcony that had a view of Downtown Disney and the Epcot ball and had a great view of the nightly fireworks display. The bus transporation was very convienient although you have to go to two other hotels to pick up and drop off this hotel was the first on and the first off. Even with the other two stops the ride was relatively quick and you don't have to pay to park or deal with the traffic!"
Posted: Mon, Apr 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"the plates in the buffet were dirty had to bring it to their attention to correct it. the service in the bar was not good they didn't have all they had to offer and good service."
Posted: Sat, Apr 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"The hotel is dated, indeed. It is in walking distance to Downtown Disney. It does offer shuttles to the theme parks. It worked for us, its best described as no-frills."
Posted: Mon, Apr 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Brittany from Jacksonville, FL
"We had previously stayed at this hotel and had a great experience. When we checked in this time, we were immediately charged the $10/night resort fee. There is free parking, free Disney shuttles, and free wifi, so it isn't unreasonable. We were told there were no King rooms as we requested, and were sent up to our Queen/Queen room. At first, the room key didn't work so we made the trek back down to the lobby from the 12th floor with all our luggage. After getting the correct key and entering the room, we discovered that there was no refrigerator. We called downstairs and asked for a fridge to be delivered. While we were waiting, we noticed that the TV didn't work either. We packed all of our stuff back up and went down to the lobby and requested a new room. They sent us to a room that had a fridge and a working TV, and a 'Disney view.' (You can see Epcot in the distance). The beds are comfortable and it's a pretty quiet hotel. Our continental breakfast was a joke. You have a very limited selection - 1 piece of fruit, 1 plain bagel & cream cheese, 1 container of cold cereal, and you choose either 1 small muffin or 1 small danish. No protein at all. This is an ok hotel if you're wanting to spend as much time in the parks as possible. The shuttles to Disney run every 30 minutes on a regular schedule, which is probably the best perk for this hotel. We will not stay at this hotel again, but will stay in one of the other Downtown Disney area hotels."
Posted: Mon, Apr 23, 2012- Overall Experience:
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BookIt.com Verified Traveler
A Recent Traveler
"Always a good place to stay. Rooms are clean and well maintained. Staff are friendly. It is close to Disney Downtown, and convenient for getting to all the theme parks. We love staying here."
Posted: Sun, Apr 22, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kelly P from Syosset, NY
"We had a nice stay. The room could use a little updating, especially a fridge but we were not around the hotel very much and it was a fine place to grab a good night sleep. My kids loved the breakfast buffet and the staff was friendly. I would have liked a playground for my kids to blow off a little steam. My two boys were very excited to be there and needed some room to run around!"
Posted: Mon, Apr 16, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Lane from Jackson, TN
"We got a really good deal for this hotel during Spring Break (less than one half of what the lowest priced Disney resort was), so I rated it according to what I would expect at Downtown Disney for the price. Hotel is a little older and could use updating, but still for the most part very clean and bright. Everything worked and staff that we encountered were very friendly and helpful. We did not spend a lot of time at the hotel so cannot tell anything about dining or other aspects, although the pool did look very clean and inviting. This biggest negative on this or any other hotel outside of the Disney Resort network is the bus service. Our service was very friendly and comfortable, but the busses made multiple stops at hotels and parks, so if you got on first, and got off last, you spent a good deal of time just riding the bus. Still, I would recommend for the price and the location to a friend."
Posted: Sun, Apr 15, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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KELLY MEALER from Chapel Hill, TN
"The staff who checked us in was very rude. The bus schedule was awful. We spent so much time waiting on the bus. Rather than stating it is every 30 minutes, they should prepare you that it is every 45 mins to an hour. Better yet, get more bus drivers and have an every 15 minute bus schedule. There were several times when we could see the buses sitting in the parking lot, but they would not come and pick us up. We stayed at the Caribbean last year. I realize now how amazing that resort was."
Posted: Fri, Apr 13, 2012- Overall Experience:
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- Would Return or Recommend?No
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Susan Grant from Merritt Island, FL
"Hotel is Old.... Carpets downstairs in the Lobby & dining room were soiled. We were on the 17th floor and the carpets there looked quite new and clean. Elevators were Old, very old. Service was good, staff was friendly and efficient. A little expensive for what we got, but it was Easter Monday & Tuesday. I'd rather NOT return, but I would under desperate circumstances."
Posted: Thu, Apr 12, 2012- Overall Experience:
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BookIt.com Verified Traveler
A Recent Traveler
"room had a dirty smell, balcony railings filthy dirty. lights in tiny dressing area did not work . deluxe room not so deluxe. no frig.room for 4 continental breakfeat for 2.no tv in lobby"
Posted: Wed, Apr 11, 2012- Overall Experience:
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BookIt.com Verified Traveler
Teresa from Clearwater, FL
"We arrived late afternoon to the hotel and was greeted by someone someone who was there to do a job. We went up to our room and called for a roll-a-way bed that we needed for the fifth person in the group. The guy that brought it was awesome. He helped us with the bed as well as ran back out to get us more towels. We decided to eat right at the hotel to save us a little money an time from eating in Downtown Diseny...BIG mistake! For five of us dinner was over $250! On the menu was ribs, so one person ordered them and three of us order steak. the other had ordered the shrimp. We were teh first people of the night ordering dinner and they were out of the ribs. Really? I ordered a Ribeye steak that was brought well after everyone else had started their dinner, only to figure out that they had forgotten about my dinner and threw it on late. I ordered a med steak and was delivered a RARE, very rare steak. The salad bar consisted of lettuce, tomatoes, cucumbers and hot peppers...that was it!! I highly recommend you do dinner somewhere else."
Posted: Mon, Apr 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Mary from Mchenry, IL
"We got in late and checked in with no problems. The room was ok and the room was semi clean. The bath tub was small and doubled as the shower, also had no anti slip things in the tub. half way through the week the ac went out and we had to sleep either with a big ugly work fan in the room or no ac at all. The next day we were put into another room with a credit for the refridgerator and resort fees and upon checking out was not totaly credited as was told to me and the girl that was checking me out was rude and said nothing passing me off to a different girl who made my family miss the bus to the park and had to wait another half hour for the next one. the bus drivers to the parks were very rude except for one man who was very helpful as I was on a handicap scooter."
Posted: Thu, Apr 05, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Peter from North Port, FL
"Like many hotels in the area, the general overview is looking a little 'tired'. Some refurbishment would not go amiss. Nevertheless it a perfect place to stay for a couple of nights - ideally situated for all major attractions and the price was right."
Posted: Thu, Apr 05, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Dan Woughter from Harrison, TN
"For $10 more we had a view of Disney, but all we could see was the Mickey ears on a water tower and some construction cranes where they were working. The remote control was in a bag labeled something like 'refreshed for you' but all the numbers where wore off and the television did not work. The lights did not work at first because they kept coming unplugged. The maintenance people came in after banging on the door, but I had already figured out the problem by then and they didn't do anything to actually correct the problem. The bath was clean but need some repairs to the walls and ceiling. Not worth the money and would not recommend to anyone unless they were looking for a place to sleep. Don't waste your money on the 'view' either."
Posted: Wed, Apr 04, 2012- Overall Experience:
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- Would Return or Recommend?No
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Sheryl L Souhrada from Dewitt, Ia.
"Room was great. The Itallian buffet at the restaurant was excellent! The pool was very clean and plenty of towels. The Staff was very friendly and helpful. .Continental breakfast was for 2 and there were 5 in our party but the hotel gave us 2 extra tickets which helped but still had topay for several breakfasts. There was NO $25.00 dinner credit! The shuttles were very unpredictable! Overall we had a great time."
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Victoria Grab from Ruther Glen, Virginia
"This was the second time I have had the pleasure of staying at this Hotel. What a wonderful experience!! Very relaxing."
Posted: Tue, Mar 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kim from Chetsterfield, Missouri
"The hotel is older but well kept. The staff was very attentive to a repair issue that was needed. The gym equipment is very outdated. The shuttle service to Disney was wonderful."
Posted: Mon, Mar 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
William from Morton Grove, IL
"Our room was clean, but I noticed that there were hair on the floor in the bathroom from previously. They advertised of free breakfast, free shuttle bus transportation, free wi fi, but a service charged of $8.99 daily. When I asked the clerk about the charge, he just laughed about it. That wasn't too professional and very nice. My wife and I were not impressed with the staff at all. We will not return to this hotel next year!!!!"
Posted: Mon, Mar 19, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Robert from Niagara On The Lake, On
"We were booked in the hotel for four nights. We found the check in staff not very pleasant as well, we recieved vouchers for the continential breakfast which were confusing and on the first two mornings the counter staffs greeting was, what do you want? upon presentation of the voucher. Not all staff were unpleasent the maintenance and housekeeping staff we talked with seemed nice. We had no hot water one night and through the next day. We were told a few times when we asked that they were working on the problem. I did appreciate the shuttle service and the location was good. Other than that the hotel in my opinion should try to focus a little more on customer service as there are a lot of other options for hotels in the area."
Posted: Tue, Mar 13, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Jeff Gasser from Coleman, WI
"Beware of this hotel! Almost everything was fine EXCEPT the $7.99 plus tax 'resort fee' that they spring on you at checkout. Even though their website claims 'NO Hidden Fees'! Total ripoff!"
Posted: Mon, Mar 05, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Larry Proctor from Knoxville, TN
"The hotel is an older hotel, that has been refurbished recently. Our room was small, but adequate. The room location could have been better, but it was quiet. The A/C unit fan was noisy and we ended up just shutting it off. The cleanliness was adequate, but could have been better. I noticed the same piece of litter on the hallway floor three days in a row. The hotel offers regular bus service to the Disney parks. This is a nice feature. The hotel is also located close to local shopping and dining. There is a daily resort fee in addition to the room charge."
Posted: Wed, Feb 29, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Michael K Daly from Clarkston, Mi
"Got it late and tired, check in was a breeze. Room was as expected with no disappointments. We really enjoyed our stay. Hotel is in the right place easy in and out of Park as well as good food near by without Disney Prices."
Posted: Sun, Feb 26, 2012- Overall Experience:
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"The air didn't work well, but no big deal. We tried to tell the lady when we checked out but she was too rude and didn't seem to care. We will stay there again. Close to everything!"
Posted: Thu, Sep 27, 2012- Overall Experience:
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"Great Stay great staff could not have asked for anything more. Rooms were very clean even though also very dated. Lobby was nice and breakfsat was also great. The staff made this trip so much better then expected. will be back because of them."
Posted: Sun, Sep 16, 2012- Overall Experience:
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"The title tells it all. We found bed bugs in our bed, as confirmed by the security officier. Beyond that the manager at the desk was empathetic and showed a lack of respect to my wife and daughter. We of course went to a Disney Hotel. When I reported this incident to the corporate office their reply was ..all the hotels are franchised and independently owned, accordingly, we take no responsibilty of any actions at these establishments...What a way to run a Hotel Chain!"
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"Lobby appealing!room horrifying bathroom running water slow, no hot water flow.!mold on shower knob toilet dirty around top of rim balck stuff!!!YUK ice machine borken.electric outlet outdated unable to hold plugs.patio door locked with a horse latch entry bed smells like stale vomit. no comfortable cean bedding.cover sheet smells and looked old never washed.while looking for ice machine encounter a garbage room filled with clean linen on shelves along side a gargbage shoot for garbage a mop and bucket for cleaning, dirty water in bucket i ran!!manager claims that is used for linens wow!! that's even scarier,resort fees!!slammed onto credit card if that's a resort! will i ever go bacK! no paying extra for a nicer hotel would be my plan!!"
Posted: Sun, Aug 19, 2012- Overall Experience:
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my trip was great and thank you"
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"We stayed at this hotel for 3 nights. First impression was great, the hall is very nice.The room was clean, however we had just 3 towels. Refrigerator could be available just for extra money. The most 'interesting' part is an included breakfast. You can have one small bagel with cream cheese, cereal, coffee, 1 cup of juice, 1 fruit (usually green orange or black banana, or very hard apple) and 1 muffin or danish. Such breakfast is very far from even smaller hotel (not to forget - this hotel is resort). At customer service, we wanted to order shuttle to the airport. They said that you have to order in advance 24 hours (that is not true!!!!!) and recommended a taxi, probably their friends. Overall, very old hotel and not even value for the price. DO NOT STAY THERE!!"
Posted: Fri, Aug 03, 2012- Overall Experience:
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"Stayed here last time I went to Disney World was the worst vacation experience I have ever had. Have only stayed at a Best Western once since this experience and that was because I had to for a wedding. The manager was rude, there was a mix up and me my daughter and 3 small grand children, 1 a baby, were locked out of our room, so at 10:00 at night they gave us desert for the children because of the inconvience."
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"Booked this as a sruprise to our 6 yr old daughter for the end of the school year. Got to the hotel and was immediately told that the pool wasn't an option for us due to an African American Pride pool party that wold be going on for the next 4-5 hours and would not be family friendly. Now, we were actually plnning to use the pool that day (the day we arrived) b/c we were doing the parks etc the other days. So we resigned ourselves to not doing it and went to the room .. first sight.. dusty, hot, humid. I was so upset.... my husband spoke with Book it so we could try to move elsewhere. There was nowhere else. Next thing we know while we are sitting there withour 6 year old (trying to keep her entertained since there was no pool option) the door opens and in comes housekeeping, said they were told we checked out. I spoke with the manager who was RUDE beyond belief and when I told him I would have come to the desk if we were leaving, he said 'usually when people leave because they are not happy they don't stop at the desk' So that tells me this customer DISsatisfation is a 'usual' occurrence. Staff was most UNFRIENDLY! Our time in the room was miserable! I will not recommend this hotel, and I HIGHLY encourage BOOK IT! to check the hotels they affiliate with."
Posted: Wed, Jun 06, 2012- Overall Experience:
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"Hotel room was clean but old. Front desk wasn't very helpful. No hot water one of the nights. Party downstairs on Friday night. Not kid friendly."
Posted: Sun, Jun 03, 2012- Overall Experience:
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"Well i didnt care for the staff i didn't think they were that friendly. It was an okay hotel, i didn't care for the pool however."
Posted: Tue, Apr 24, 2012- Overall Experience:
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"First my wife and daughte could not take a bath, becuase theire was no stopper in the tub. When I requested one I had to make five calls over 2-1/2 hours to finally have some one show up and another 15 minutes for him to find a plug.
Immediately, when we arrived it was freezing in our room. We tried to set the theromostat to no avail. Caller the front desk six times over a 3 hour period to get someone to come up to set. Then it got hot and we could not control the temperature, so we lived with it.
Every time I used the phone the cord dropped out of it so I had to hold in the plug while I used it.
Unfortuantely, I was suppose to be enjoying myself, but instead I was your maintenance quality control man.
So, unhappy about Best Western is an understatement.
But there are a lot of hotels in your area for me to stay at.
Bernie Yandura"
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"We really enjoyed our stay in Best Western in Lake Buena Vista !
We will definitely stay with them in our next trip to Orlando !
Location, location, location !! and the rooms very nice and comfortable
beds !!"
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"i love this hotel it is clean and the stuff is freindly i will come again over and over every time i come and visit orlando. loveeeeeeeeeeeeeeee itttttttttttttttttttttttt."
Posted: Wed, Feb 01, 2012- Overall Experience:
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"The accomodations at the Best Western Lake Buena Vista Resort were outstanding. You are made to feel at home the moment you walk through the door with friendly check-in services at the Hotel desk front. The room is exceptioanlly clean and the view outstanding as we were able to watch both the Magic Kingdom fireworks in the evening as well as the show presented at Epcot from our Hotel balcony.
The management was very attentive to our needs. I reported our room phone was not working upon our arrival and within 15 minutes someone was there and fixed the problem.
The parking facilities are outstanding and free to you as a Hotel Guerst unlike a lot of other Resorts where you are charged $12 to $14 a day for parking fees.
We have Disney Year passes and from now on our return trips will include a stay at the Best Western.
A solid A( ) rating is our estimation of the entire Best Western experience."
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"We enjoyed the hotel and the Orlando area. The hotel staff was extremely nice and helpful. The buffet breakfast was excellent and all the servers were excellent. We will definitely visit again."
Posted: Sat, Jan 21, 2012- Overall Experience:
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"The hotel could not find my reservation, The room was not ada compilant room. The house keeping was very poor and I had tom go to the front desk for towels, and even toilet paper in my PJ and in my wheel chair."
Posted: Tue, Jan 17, 2012- Overall Experience:
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The hotel was nice however over priced when it came to meals. Also the breakfast buffet charged extra for juice! Three of us costs nearly 60.00 for breakfast there.
We were to get a 25.00 off meal car and we did not. Also we did not understand the three breakfast cards we did get nor was that explained well. Plus a extra booking fee at check out!
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"We booked our stay through Book it .com. We were very pleased with the location of the hotel and the price, a lot for your dollar.The ambiance was nice, needed a little up dateing. The romm was spaacious and airie. The balcony was used for a little reading time. We enjoyed the pool. For meals we had a choice of 3 dinning areas. Food was excellent. Altogether our stay was very pleasurable."
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- Would Return or Recommend?Yes
"Room was nice and clean, beds very comfortable. PROS: very inexpensive, free parking, shuttle to parks, breakfast included for 2 PEOPLE ONLY!
Cons: no fan in bathroom and it steamed up alot when taking a shower, sink in bathroom so someone else cannot be using sink while another is in bathroom,
I was told of $7.99 resort fee so that was not a surprise, but it's not because you booked with bookit. All disney resorts add this fee."
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"Only one word, Exceptional!!!!!!"
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"spelled my name wrong on the reservation, made it hard to check in."
Posted: Tue, Jan 03, 2012- Overall Experience:
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"My husband and I decided to get a hotel for New Year's since we would be an hour away from home at a concert in downtown Disney. We always stay at Best Western's and NEVER have has a problem until this past weekend. This hotel is DISGUSTING. We would never stay here again. Price does not include a king bed or a refridgerator. The room was dirty. When I called the front desk they basically told me this is what you get for booking with Bookit, if I wanted anything else I had to pay more. On top of that, they say that the shuttle comes every 30 minutes, try every hour if that. We ended up having to walk back to the hotel from downtown disney because they were over 2 hours behind. NEVER AGAIN. DO NOT STAY HERE!!!"
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"My stay at the Best Western Lake Buena Vista was absolutely wonderful! It was more than I expected. I have referred this resort to my family and friends. I will definetely come back as long as I can get the same wonderful price that I got from Bookit.com. I will also refer my family and friends to Bookit.com to book their next vacation. You can bet the next time I go on vacation before I book a hotel, I will go to Bookit.com first
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"We spent Dec. 23 to 27 at the B.W. Hotel, found it well situated, close to all the Disney Parks. It was also within walking distance to shopping and additional restaurants. Nice room, great balcony view (saw fireworks every night). Good
restaurants on the property with all the amenities. Friendly helpful staff, we would
stay here again and recommend it to friends & family."
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"Everything turned out as expected, nice hotel, great weather, beautiful view, and the Christmas party/ parade was the best"
Posted: Tue, Dec 27, 2011- Overall Experience:
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"The front dest staff was not trained propertly to understand how to use a debt/credit card. I requested rooms next to each other which they did not do. I had to settle for a handcappe room to be on the same floor. It took 45 min. to get that.That kept telling me that it cost more to have a Disney view which I had already paid for. The shower floor flooded, there was only one mirror in the room which was about 24' x 12', I had to dry the floor with towels so I could dry my hair without getting electric shock. I had to call room service 5 times to get someone to answer. The pot of coffee was burned to the point that is was not drinkable, the OJ tast like a can.
This was not a fun relexing Disney vacation due to the poor service at this Resort. This is not what Disney is all about."
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"Room was nice but wasn't the cleanest. The view was nice."
Posted: Sat, Nov 26, 2011- Overall Experience:
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"I thought my booking experience was too good to be true. It turned out I was right. I was able to book 2 nights through Bookit for a great price on the nights I needed to travel. The extras like free breakfast and $25 spending cash for food sealed the deal. It wasn't until I was checking in that I was hit with the $14 charge because I booked with Bookit. I will not be using Bookit again."
Posted: Thu, Nov 24, 2011- Overall Experience:
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"the only thing my room had no refrigerador"
Posted: Tue, Nov 22, 2011- Overall Experience:
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"We arrived early and requested to check in, not only did the front desk have a room ready for us,they were nice enough to put us in a room facing Disney so we could see the fireworks show each night !! Loved it ! There were a few small things like a wake up call never recieved, towels that were not delivered, and some stains on the bedskirts. But overall the trip was great. Warning tho , stay away from the offer to spend an hour or two to see wyndahms resort. They say its only an hour, maybe two , but in reality its over three hours and HEAVY HANDED selling. We had to say NO to 3 diffrent ppl before we were allowed to leave with our ' gift'. Wait staff at the resturant was fantastic ! They were a pleasure to meet."
Posted: Thu, Nov 17, 2011- Overall Experience:
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"Clean, very friendly and fantastic value for money. Would recommend to anyone on a budget disney holiday."
Posted: Tue, Nov 08, 2011- Overall Experience:
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"We loved our stay. The check in easy and front desk very friendly got all our coupon books etc. Our room was on the 10 floor and the view was great of the lake off the balcony and in the distance epcot. The room was clean and very comfortable, the beds great. Couldn't have asked for anything better. We got a free breakfast but upgraded to the buffet all you could eat and the food was hot and very good and enough of it . Staff very friendly. Upgrade was taken off the 25 dollar coupon we got for food and bev. will stay here again and again. Thank you Bookit."
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"Just back from our stay at The Best Western Lake Buena Vista Resort Hotel. Had it not been for the price ticket deal we would not have made this choice. But given it was a great deal I base my comments with that in mind.
I felt I had read in a number of places that the hotel had recently been remodeled or received some nips and tucks. I would agree for the age of this hotel the hallways and room living areas look just a few years old. The bathrooms are another story but the housekeeping staff does the best they can given these very old bathrooms that could benefit from scraping and painting for freshening up. Fridge has been removed or never there in the first place and the tvs are small and ancient. But lets be honest you do not go to Orlando to stay in the room. Otherwise we slept well and had plenty of room to spread out.
Very familiar with the hotel location and knew the bus system would make it feel that we were not far away from anything. It worked like clockwork for the parks but Downtown Disney busing was very poorly done. Although, the walk was pleasant in the beautiful weather we had so not really a huge issue for us.
We had two minor issues in our room which took three days to get someone to take note and respond. But when we got to the right staff in the evening with Carlos and Michael it was all resolved in a snap.
The price was great. The disney pass deal and under those circumstances I would definitely do it again. Although, without this package I would probably shop around."
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"Very good overall experience, nice staff and very tidy room. The bathroom door should have a lock for privacy though and we had to replace our entrance keys. Some problem with new promotional cards they said. Never the less we would recommend this hotel anytime.
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"Good location near Downtown Disney. Good rates. Rooms up to date and clean. Good facilities. Only problem was getting someone to fix a broken drawer in chest. Reported to front desk three days in a row but it was not fixed until we happened to be in room when housekeeping supervisor was checking room. Problem then fixed immediately. Nice balcony overlooking Lake Buena Vista."
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"I stayed for 2 nights and the service was excellent at the front desk, the rooms are big, clean, the hotel is very nice, excellent location, the only thing they were a little short was the continental breakfast very poor."
Posted: Sat, Oct 29, 2011- Overall Experience:
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"my room was nice and clean, the bed was very comfortable. It just needed better lighting, and a small fridge would had made it better. Highly recommend the place, beautiful scenery during night and day from the balcony....."
Posted: Thu, Oct 27, 2011- Overall Experience:
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"Great location! Great value! Comfortable room. Parked car and used buses with no problems. Would stay here again."
Posted: Thu, Oct 27, 2011- Overall Experience:
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"Nice hotel at a great price on a great street. Easy bus access to Epcot was key for me. Mike the night front desk manager was very helpful!!"
Posted: Thu, Oct 27, 2011- Overall Experience:
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"Staff was all very friendly and nice. Room seemed dark (not enough lighting) and dated. Walls were thin - could hear noises all night long. Shuttle was convenient. Wish room had fridge and microwave."
Posted: Wed, Oct 26, 2011- Overall Experience:
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"It was a great place to stay and I plan on staying there again."
Posted: Tue, Oct 25, 2011- Overall Experience:
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"Great Hotel, clean room, close to Disney Parks and free transportation (parking fee at parks $16.00), really nice view from bedroom, great breakfast buffet area.......has all plus, really recomend."
Posted: Mon, Oct 24, 2011- Overall Experience:
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"Great staff, very helpful, especially the night front desk manager!"
Posted: Mon, Oct 24, 2011- Overall Experience:
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"Execellent shuttle service, walking distance to dozen of restaurants, grocery. Very close Pleasure island. All in all i got more then i paid for."
Posted: Mon, Oct 24, 2011- Overall Experience:
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"My grandchidren (ages 11 & 8) and I had a nice stay. We had the breakfast buffet every morning and it was OK. We had very friendly servers. The bus was always on time (every half hour) but the ride to the parks is pretty long so allow for a good 30 min. ride. Then, of course, allow for the very long walks to the monorail or park entrance. The better drop off points are reserved for the people actually staying in the Disney properties. My family we met up with had a much better experience because of they were at one of the villas.
Our beds were very comfortable with lots of pillows. We did not have a fridge. We had no real complaints in the hotel except for a very strange problem....the soap smelled really bad! I have no idea what was wrong with it but I took it to the front desk so they could get a 'whiff' :) They gave me something different and it was OK.
The extra resort fees and distance to parking are two big negatives."
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"Good price, old property but well maintained. I stayed here in 1982. The place is still in good shape. The shuttle was a nice amenity and I was glad it was offered when the park closed. It allowed my wife to take one kid back to the hotel while I started at Disney with the older one until closing.
The beds were very comfortable."
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"This Best Western is comfortable, clean and the staff is very nice. It is a bit dated. My only two wishes is that we had a small fridge in the room for our little ones milk and that the fan on the AC would stay on. All in all we will stay there again."
Posted: Mon, Oct 17, 2011- Overall Experience:
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"The view from the 17th floor over looking down town Disney was worth the money. We could see the fire works from both Epcot and Magic Kingdom. Great place to stay."
Posted: Mon, Oct 17, 2011- Overall Experience:
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"Very comfortable beds! Great location! Great value! Continental breakfast is nice to start the day, and the snack bar is perfect for snacks, ice cream, quick pizza for dinner, drinks, etc. I would stay here again! But I wouldn't recommend the restaurant -- I got sick from the salad bar."
Posted: Sat, Oct 15, 2011- Overall Experience:
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"Upgrade to full breakfast buffet cost $6/person per day and was ok but not great. Rooms were nice but dated. Waited many times for bus to take us to parks."
Posted: Fri, Oct 14, 2011- Overall Experience:
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"Very comfortable beds! Great location! Great value! Continental breakfast is nice to start the day, and the snack bar is perfect for snacks, ice cream, quick pizza for dinner, drinks, etc. I would stay here again!"
Posted: Thu, Oct 13, 2011- Overall Experience:
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"The Buena Vista location is outstanding for a visit to Disney World. Walking distance from Downtown Disney. Easy ride to the theme parks. The Best Western staff was very friendly and helpful. The hotel itself is a bit dated - but very functional and comfortable."
Posted: Wed, Oct 12, 2011- Overall Experience:
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"Nice room, comfortable beds. Within walking distance to Downtown Disney. Breakfast plan was good, consisted of fruit, juice, coffee, cereal, danish and muffin for both of us. Would definitely stay here again!!"
Posted: Tue, Oct 11, 2011- Overall Experience:
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"We were pleased with our stay at the Best Western Lake Buena Vista Resort Hotel. We had a Disney view room that was a free upgrade. The disney view was great. We had a fantastic view of the wishes fireworks at Magic Kingdom and illuminations at Epcot. The transportation to the disney parks was nice. The buses ran at 25 minutes and 55 minutes every hour (ie: 9:25 and 9:55). The last bus picked up at each park 1 hour after the park closed. The buses had padded seats. Our room was large enough for 3 adults and 2 children, one 11 and one 5. We had room to place a single air mattress on the floor for one of our boys to sleep on. The room that we stayed in needed a little work on the ceiling and on the faucet in the shower. It looked like that had a prior leak in the ceiling outside the bathroom. The tile around the faucet in the shower was pushed in. I would stay here again."
Posted: Mon, Oct 10, 2011- Overall Experience:
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"Very, very pleased."
Posted: Mon, Oct 10, 2011- Overall Experience:
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"Other than the room not being ready at 3pm when we checked in it was nice.
Breakfast service for the free breakfast was unusual."
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"No complaints really. Had the Disney View room which had an amazing view as promised. I needed to have a few things upgraded after I made all my orders, and everyone who helped me out was great. I was satisfied with my stay there."
Posted: Sun, Oct 09, 2011- Overall Experience:
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"Our room was fabulous. Two king-size beds with up-dated linens and many pillows.
Our room had two huge, floor-to-ceiling, sliding glass doors opening onto a room-wide balcony complete with chairs and casual table.
The view was magnificent overlooking miles of greenery out to the entire Disney Complex.
In the evening we could watch two long-lasting fireworks displays. The staff was very friendly and helpful. The hotel itself was impressive with new carpeting throughout. We are very pleased Bookit.com customers."
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"Overall I'd give them a B-; good location and execution, but not stellar and a little old; but, at the BookIt rate, this was a GREAT VALUE! We'd do again in a heart-beat."
Posted: Thu, Oct 06, 2011- Overall Experience:
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"This hotel was very clean & had great rooms. The price was amazing considering how close we were to everything.
We were able to walk 3 blocks to Downtown Disney & we were only a few minutes drive from any of the Disney parks, Universal, & Sea World. Added bonus, we could see the EPCOT dome from our balcony & we could watch all the Disney fireworks shows too. Not quite as nice as being there beneath them, but we were still able to experience them.
Pool was very clean & deep & had lots of places to sit.
Restaurant staff was great - very personable & helpful but the food was pretty bad. Definitely would recommend that people stay here, just don't eat here."
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"From the outside, the hotel looks old and dated. Access to the property is not as clear as you would expect but once you learned how to navigate around the parking lot it was ok. Check in was ok, staff was friendly and efficient. Everything was ready for our arrival. The only item that was not explained was the dining credit. Breakfast was very simple; you receive one cereal, one bagel, one muffin or pastry, fruit (apple, orange or banana) one juice (orange or apple) and coffee. Upgrade to full breakfast buffet cost $6/person per day and was ok but not great. Rooms were nice but dated. Bathrooms in need of upgrade/renovation. Room was comfortable but tv was old and had limited channels (maybe 15). Overall this we enjoyed our stay and was what we expected. Hotel is close to a lot of restaurants and very close to Downtown Disney with free shuttle service at night."
Posted: Tue, Oct 04, 2011- Overall Experience:
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"good for the price....great shuttle service to Disney Parks free...nice pool.. very basic...breakfast food decent nothing special in restaurants, but they give $25 credit for meals for stay kids menu should offered free meals for kids like Holiday inn....nice staff....clean ..newly redecorated nicely..grat bed and pillows"
Posted: Mon, Oct 03, 2011- Overall Experience:
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"This hotel was ok but must say I have stayed at better 3 star hotels.
Conditioner and shower cap were brought up to me upon request ;no lotion in bathroom. Also you are charged $8.00 a day for a parking and Wi Fi fee weather you use these services or not. If you are planning to go to the Disney parks plan for a long trip. Each bus goes two 2 parks and makes stops at 3 hotels. Even though parks are 4-5 miles away it will take about 1/2 hour to get there. Also disappointing that no mini fridge was in the room. Overall this hotel is ok but I would not come back."
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"this hotel was far superior to some of the more expensive places within the park. room is spacious, clean, view of Epcot, walk to Downtown Disney, free shuttle to parks, and very accommodating staff. Would definitely recommend to others."
Posted: Wed, Sep 28, 2011- Overall Experience:
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"loved having balcony where my daughter could see fireworks will stay again if we get a chance"
Posted: Mon, Sep 26, 2011- Overall Experience:
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"For a mid-level hotel i was very happy with the Best Western . I liked the extra mirror and counter outside of the bathroom in the room. Hotel had nice gift shops, restaurant and bar, free continental breakfast, free shuttle to Disney with very nice drivers."
Posted: Mon, Sep 26, 2011- Overall Experience:
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"FOR THE MONEY, THE BEST WESTERN FUL-FILLED OUR EXPECTATIONS. BRING YOUR OWN SOAP AND TOWELS, AS THE SOAP PROVIDED IS HORRIBLE, TOWELS ARE WORN A BIT. THE BED AND PILLOWS WERE VERY COMFORTABLE. PROXIMITY TO DISNEY WAS GREAT. WHOLE FACILITY WAS VERY CLEAN AND UPDATED. THE ONLY DISAPPOINTMENT WAS NO REFRIGERATOR IN THE ROOM, IT APPEARED AS THOUGH THERE WAS ONE AT ONE TIME AND IT WAS REMOVED AND NOT PUT BACK. AS I STATED FOR THE PRICE, IT WAS A TERRIFIC PLACE TO STAY AND I WOULD STAY THERE AGAIN."
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"best western buena vista is very accomodating- a great hotel. we stayed on the 14th floor and saw the forworks at two parks from our balcony!!"
Posted: Sun, Sep 25, 2011- Overall Experience:
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"the hotel was overall clean and friendly however they remodeled and we had to ask for a remote and there was no coffee pot in the room."
Posted: Thu, Sep 22, 2011- Overall Experience:
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"A good mid-level hotel -- not luxurious, but can't beat the price. We got a great deal w/ upgrades for $65/nite and enjoyed the Disney-view rooms from which we could see the fireworks -- although they happened only once in the 5 nights we were there (mid-Sept.). A MUCH better deal than anything you could get in a Disney-owned hotel.
The continental breakfast is extremely minimal -- choice of coffee, tea, or OJ and choice of bagel, croissant, or cellophane-wrapped pastry. But you can use your coupon for $3 off the buffet if you're a big eater. (That makes it $6.)
Transportation to and from Disney is good -- twice an hour all day. Also there's a shuttle to Downtown Disney. And you can walk to Crossroads Shopping Ctr w/ a grocery and several restaurants.
For some reason the hotel restaurant was closed 2 of our 5 nights, but the Flamingo Lounge was open with hot food."
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"The Front Desk was very much UNDERSTAFFED (all the time) both days. Allie was very attentive and personable.
The telephone did not work in the room. The alarm clock/radio was not functioning properly. There was only one little trash can. The refrigerator was missing. No microwave. The TV was long past due to be replaced. No vent in the Bathroom. Lighting in the make-up area outside the bathroom was woefully inadequate.
Their idea of a 'continental' breakfast was laughable.
The bed was comfortable. The A/C was good. The room was quiet."
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"Things we liked:
Beds were comfortable; nice view; quick room service; clean rooms(other than bug found); nice size pool with 8' deep area; proximity to parks was great; in-room coffee was good.
Things we didn't like:
Front desk service - slow and couldn't access from room one day; cockroach-looking bug found and killed on curtain. Front desk said it was a type of beetle all hotels were dealing with. (Gave us new room; breakfast buffet next morning; waived hotel charges for rest of stay). Saw spray crews multiple times during our 10 day stay; no microwave or fridge in rooms; shampoo, soap & conditioners were low grade.
The biggest disappointment was the two 'free' breakfasts each day offered with our booking. Showed their buffet but the coupons were only good for a bagel or pastry and coffee or juice without paying $6 for the buffet. False advertising there!
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"the location was fabulous! The price was great! The free shuttle was AWESOME and always very close to the scheduled time. The room itself was great, except for the bathroom and tv. The shower knob was really loose and the same for the shower head. Bathroom needed some home improvements. Beds were VERY comfortable. Could have used a 'new' tv."
Posted: Wed, Sep 07, 2011- Overall Experience:
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"My wife and I had a wonderful time at the Best Western. The front desk attendant (Marinella) was very friendly and accomadating. We had a Disney view from the 16th floor and it was pretty cool. We watched the fireworks from the Balcony on both nights that we stayed. WE stayed in a King sized bed suite and the room was huge. If you are going to stay make sure to bring your own soap because the soap they give you is horrible. Also their was no refrigerator in our room but I didn't check to see if it came with one. The buses to Disney came every 30 minutes and wasn't bad but if there is inclement weather near by plan ahead for the bus because there is no shelter at the bus stops at the parks. All in all the stay was great. Their free breakfast was kind of lame but for $69 there is not much to complain about. Go in September or late August. Kids are going back to school and its slow."
Posted: Sun, Sep 04, 2011- Overall Experience:
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"Hotel quality better than expected for a Best Western. View of Disney was good, but quite a distance away. Breakfast was fair at best, considering type of food we typically consume (including the upgraded breakfast). Bookit deal made it acceptable. Proximity to Downtown Disney a big plus, as well as the busses to all the major theme parks and DD. Location of 1 block from the major thoroughfares made it convenient "
Posted: Sat, Sep 03, 2011- Overall Experience:
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"Up graded Buffett , ha dspoiled fruit for 2 days, eggs runny not worth the difference $6.00 per person. Room towels very worn & rough. Forget the pool towels ,I wash my car with better quality towels. Would you believe very worn & small (face towels) too small for the pool area had holes & too rough to rub your face with. You get what you pay for. Pillows just lumps too soft &lumpy. View of disney was nice, shuttle & shuttle drivers were great as were the desk people. No shade at the pool , you cook all day."
Posted: Thu, Sep 01, 2011- Overall Experience:
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- Staff Friendliness:
- Would Return or Recommend?No
"Up graded Buffett , ha dspoiled fruit for 2 days, eggs runny not worth the difference $6.00 per person. Room towels very worn & rough. Forget the pool towels ,I wash my car with better quality towels. Would you believe very worn & small (face towels) too small for the pool area had holes & too rough to rub your face with. You get what you pay for. Pillows just lumps too soft &lumpy. View of disney was nice, shuttle & shuttle drivers were great as were the desk people. No shade at the pool , you cook all day."
Posted: Thu, Sep 01, 2011- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
FREE Disney Shuttle Plus FREE Wi-Fi
HOT RATES Over 40% OFF All Year
- HOT RATE Inside Disney
- FREE Shuttles to Disney Parks
- FREE Wi-Fi
- Hurry, Limited Rooms Available!
SAVE Over 35% Nightly April 7 - Dec 20, 2013
FREE Disney Shuttles Plus FREE Wi-Fi
- 48 HOURS ONLY: SAVE 35%
- FREE Wi-Fi
- FREE Breakfast
- FREE Shuttles to Disney Parks
- Inside Disney
- Hurry, Ends at MIDNIGHT Tonight!
FREE Disney Shuttle Plus FREE Wi-Fi
HOT RATES Over 40% OFF All Year
- HOT RATE Inside Disney
- FREE Shuttles to Disney Parks
- FREE Wi-Fi
- Hurry, Limited Rooms Available!
SAVE Over 35% Nightly April 7 - Dec 20, 2013
FREE Disney Shuttles Plus FREE Wi-Fi
- 48 HOURS ONLY: SAVE 35%
- FREE Wi-Fi
- FREE Breakfast
- FREE Shuttles to Disney Parks
- Inside Disney
- Hurry, Ends at MIDNIGHT Tonight!
Room Amenities Include:
- Two Queen Size Beds
- Table and Two Chairs
- Bathroom w/Shower
- High Speed Internet Access
- Video-Game Console
- Complimentary Coffee and Tea Daily
- Private Balcony w/Downtown Disney Views
- 37-inch LG LCD Flat Panel Television with Cable and Pay Per View Movies
- Alarm Clock Radio with MP3 Docking Station
Please Note:
This room is non-changeable and non-refundable.
Room Amenities Include:
- Two Queen Size Beds
- Table and Two Chairs
- Bathroom w/Shower
- High Speed Internet Access
- Video-Game Console
- Complimentary Coffee and Tea Daily
- Private Balcony w/Downtown Disney Views
- 37-Inch LG LCD Flat Panel Television with Cable and Pay Per View Movies
- Alarm Clock Radio with MP3 Docking Station
Room Amenities Include:
- Two Queen Beds
- Table and Two Chairs
- Bathroom w/Shower
- High Speed Internet Access
- Video-Game Console
- Complimentary Coffee and Tea Daily
- 37-Inch LG LCD Flat Panel Television with Cable and Pay Per View Movies
- Alarm Clock Radio with MP3 Docking Station
PLUS...This room offers spectacular in-room and balcony views of the EPCOT fireworks extravaganza illuminations reflections of Earth as well as the entire Walt Disney World Resort.
- 24-Hour Front Desk
- AAA Approved
- Babysitting (+)
- Banquet Facility
- Business Center (+)
- Coffee Shop
- Coin Operated Laundry (+)
- Concierge Desk
- Currency Exchange
- Elevator / Lift
- FREE Parking
- Fitness Facility
- Game Room (+)
- Golf (nearby) (+)
- Hair Dryer
- Horseback Riding (nearby) (+)
- Interior Corridors
- Ironing Board
- Lounge/Bar
- Medical Services (+)
- Multilingual Staff
- Outdoor Pool
- Restaurant
- Room Service (+)
- Secured Parking
- Tennis Courts (nearby)
- Valet Parking (+)
- Wireless Internet
- Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
