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The Reach, A Waldorf Astoria Resort

Key West, FL, US (EYW)

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Based on 3097 reviews
Room & Rates
Key West View Double

Key West View Double

2 double beds
275-sq-foot (26-sq-meter) room, balcony with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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FANTASY FEST Special!

1 king bed
Features a private furnished balcony

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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One Bedroom Suite

One Bedroom Suite

1 bed
Features a private balcony

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Double Accessible

2 queen beds
Balcony with city views

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
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King Accessible

King Accessible

1 king bed
Balcony with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Deluxe, One Twin Bed, Non-Smoking

1 twin bed
Features a private furnished balcony

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, Accessible

Room, Accessible

2 double beds
Features a private balcony

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, Ocean View

Room, Ocean View

2 double beds
Features a private balcony

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Traditional Accessible Room

1 king bed
Furnished balcony with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Key West View King Studio

Key West View King Studio

1 king bed or 1 sofa bed
Balcony with city views

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Key West View King

Key West View King

1 king bed
Balcony with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Ocean View King Studio

Ocean View King Studio

1 king bed or 1 sofa bed
Balcony with ocean views

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite, Ocean View

Suite, Ocean View

1 king bed
Balcony with ocean views

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Ocean View King

Ocean View King

1 king bed
Balcony with ocean views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Courtyard View King

Courtyard View King

1 king bed
275-sq-foot (26-sq-meter) room, balcony with courtyard views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Courtyard View King Studio

Courtyard View King Studio

1 king bed
Balcony with courtyard views

Layout - Separate sitting area
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, espresso maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
The Reach, A Waldorf Astoria Resort
1435 Simonton Street, Key West, FL US 33040

Rooms
Make yourself at home in one of the 150 air-conditioned rooms featuring refrigerators and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.

Amenities
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this resort include concierge services and wedding services.

Dining
Grab a bite to eat at the resort's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Key West? This resort has 4706 square feet (437 square meters) of space consisting of conference space and a meeting room.

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Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 35 per person (approximately)
  • Valet parking fee: USD 27 per day
  • Pet fee: USD 75 per accommodation, per night
  • Late check-out fee: USD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Resort fee: USD 33.75 per accommodation, per night
The hotel resort fee includes:
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • Concierge/valet service
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Private Beach
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3097 reviews
from Chicago, Illinois
Submitted on 27-05-2016
We stayed here for my birthday. My baby paid a lot of money for this hotel which he booked in January. The key attraction here is it's private beach...the water was great and what else are you going to Key West for! That said like many beach hotels, the room was small and the layout of the place was not very impressive. The elevators were not air conditioned, you step out of your room to a motel-style outdoor courtyard. There were two beach weddings when we were there but thankfully group partie... Read more
from Jacksonville, FL, United States
Submitted on 27-05-2016
Had no air conditioning when we arrived. Things happen, but no one cared to solve the issue. After three trips downtown and back (accompanied by promises to fix the issue) for wedding festivities, we arrived at midnight to a 95 degree room, and...and only then could we be moved.
from
Submitted on 28-05-2016
My mother and I travel together a lot and I have to say that our stay at The Reach was by far our favorite place we've been! Not only was the location beyond perfect but the staff was amazing! The two men working outside who helped us set up chairs/towels/cabanas named Erik and Galen were absolutely wonderful. If we needed anything they were more than helpful and always so kind. They provided us with many ideas for fun things to do around key west and places to go. They even helped us crack op... Read more
from Jackson, Tennessee
Submitted on 29-05-2016
Stayed here for a two night visit to Key West. Stayed in room 543 (top floor), corner room over looking pool and beach. This room may have the best view of the entire resort. There are many rooms with no view or just views of other interior buildings. Be sure to ask for a good view if that matters. The staff were very friendly and helpful. The poolside bar was nice. You can order from the poolside and drinks or snacks will be delivered to you. We walked to the busy part of Duval. It took... Read more
from Belfast
Submitted on 29-05-2016
Amazing stay at the Reach- all staff were very friendly! Reception staff always went above and beyond and whilst we never had cause to complain watched them handle some very rude customers with complete professionalism. Bar staff - esp Lucy was fantastic , she gave loads of really good tips on where to go and what to see! Lovely room , spacious and clean! Ales ft pricing for next year
from Danville, Virginia
Submitted on 07-06-2016
This hotel feels like an overpriced mom and pop motel with a little facelift. Not what I expected at all. Bathroom was tiny. Room had no storage we had to put things under the sink any where we could find. NOT IMPRESSED ! Some of the staff were really awesome but some would ignore my wife as they talked among themselves. The bar/pool restroom was frequently filthy with waste cans overflowing and trash on floors. Our so called court yard view was a joke. Our balcony was over in a corner looking m... Read more
from nj
Submitted on 07-06-2016
Booked a last minute trip to KW to celebrate our 30th wedding anniversary and the travel agent suggested staying at The Reach. After booking, we were a little put off when reading some of the reviews and even considered cancelling, but am so glad we didn't. Our stay was perfection and we did not experience one problem. We had an early arrival and figured we'd walk around Duval until check-in, but Mother Nature threw in a curve ball and the skies opened up w/torrential rain & lightning the second... Read more
from Long Island, New York
Submitted on 07-06-2016
We had a great time at The Reach for our anniversary get-away. Staff was always helpful. Hotel was clean. Food was great at Spencer's. Beach was quiet and staff attentive to get chairs,umbrella, towels, drinks. We liked the location, only 2-3 blocks from Duval St.
from Montr/eal
Submitted on 07-06-2016
I wanted to offer a great romantic experience to my gf on that Saturday night. Unfortunately, she had nothing else than complaints to offer. The check in process was smooth. I booked Ocean View King room. The room was ugly, the bathroom was small and shower messy and I could not get much water. The beach is so dirty, nobody is cleaning it. And the breakfast... VERY LIMITED. And the only option is to eat outside with birds that poop on you and steal your food. Our experience was such a bad experi... Read more
from Pittsburgh
Submitted on 07-06-2016
Stayed over a weekend for mine and a friend's 40th birthdays. I am a Hilton Honors member and I cashed in points for 2 rooms, one Courtyard view and one Street view. Upon arriving to the hotel after a fun ride through the Keys from Ft. Lauderdale, I was told that one of my rooms was inadvertently cancelled due to confusion of a person with the same last name and HH status. At that point, the front desk had noticed the mistake and immediately put a hold on the original room while trying to co... Read more
from Hobbs, New Mexico
Submitted on 28-06-2016
The pool is very clean. Poolside staff was hit and miss as far as making sure there were clean towels available for guests. If you get lucky or get there early enough, you can get a set of lounge chairs and an umbrella. If not...good luck. The pool fills up early on weekends. Weekdays weren't too bad. The drinks at the poolside bar are STRONG & VERY EXPENSIVE. $12+ for mixed drinks. The food is awesome! We saw a friendly iguana hanging out by the pool too. If you don't request a room close to th... Read more
from Kent Island, Maryland
Submitted on 30-06-2016
We just returned from 5 days at the Reach Resort. We thoroughly enjoyed our stay. The hotel staff was impeccable and always there to help you. Upon check in we were upgraded to a courtyard bigger room, which was amazing. The beach was nice and the water was nice as well, although a little sea grass in the beginning. Our room was always cleaned every day, with no complaints. We would return to the Reach anytime! We enjoyed the location of the hotel...at the other end of Duvall Street. We w... Read more
from Atlanta, Georgia
Submitted on 01-07-2016
Hotel is beautiful. Staff is vert attentitive. Great amenities. Restaurant on property too upscale. Too pricey and food choices poor. If you want fresh seafood this is NOT the place to go. Ice machine on floor out of order. For price of room this is not acceptable.
from Florida
Submitted on 02-07-2016
Just love visiting our happy place whenever we can!! Any time I come to the keys, we try to stay at the Reach. It's away from the chaos of duval but yet still close enough to walk there. Loved every minute and cannot wait to be back!!
from Union County, United States
Submitted on 02-07-2016
My wife and I have stayed in this hotel 4 times, twice as a Marriott, once as a Wyndham, and now as a Waldorf property. This was the first time in Key West with my kids ages 14 and 10. We all had a terrific time. Perfect location at the quiet end of Duval Street. The staff is absolutely wonderful, always courteous and helpful. The beach, pool and grounds are extremely clean, and there are very nice common areas for family and groups who want to just hang out in the evening or whenever. The room... Read more
from Pittsburgh, Pennsylvania
Submitted on 03-07-2016
I would have given this resort five stars but for the front desk's refusal to offer us an additional 30 minutes to depart the property. Instead I was told that I would be charged 50 dollars per hour if we did not leave by noon. I spend tens of thousands of dollars per year with Hilton but it's not enough to grant you 30 extra minutes. Their excuse was that they have so many check ins on the Fourth of July, which makes zero sense. Extremely poor taste, Hilton. Other than the front desk, the st... Read more
from Tallahassee, Florida
Submitted on 04-07-2016
We loved the pool and beach area of the property and spent several hours gazing out at the beautiful water. Our server, Jenny, was very attentive and ensured that we always had a cold beverage! I would recommend this hotel to anyone wanting to stay in the busier part of Key West. Duval Street is within walking distance while the hotel is quiet at night. Great stay!
from
Submitted on 06-07-2016
We stayed here in an oceanfront room in June. It is such a great resort. The location of the resort is perfect. Cycling distance to everything (get a bicycle rental on day 1!). The beach is small but so nice to have. We walked to casa marina and it was also nice but I really enjoyed the reach more. Louis' next door has amazing food so do not miss it. This was an awesome spot to experience key west from.
from
Submitted on 13-07-2016
So glad I made the choice to stay here at the Reach. Everyone from housekeeping to the pool and beach staff, front desk have made this stay superb. The rooms are large and clean. The grounds are beautiful, the pool and beach area are great. I am currently staying here and having such a great time. Thank you!!! I will definitely stay here again.
from West Bloomfield, Michigan
Submitted on 14-07-2016
Mark at the pool was the most attentive gentlemen to our large group and catered to us hand and foot. Mark made sure our group was sitting together by arranging the lounge chairs. He even cleaned our glasses poolside and brought us buckets of ice to keep our drinks cool.... What an amazing experience!!!!
from Royal Oak, Michigan
Submitted on 14-07-2016
Today is our second day at the resort and we've been extremely impressed with everything. The staff really is incredible; no joke. Their only concern (and they'll ask you constantly) is that you have a good time. Mark at the pool stands out and I'd highly suggest seeking him out if you find yourself at the here. The resort is beautiful but the staff really shines here. Without a doubt, we'll be back!
from Laguna Niguel, California
Submitted on 14-07-2016
Staying at the Reach has been wonderful!!! Our ocean view room is Uh-Mazing!!! The staff has been wonderful and given us incredible treatment!!! Annette greeted us with a very warm welcome as we arrived yesterday and today we've had the best service from Mark!! He came over and cooled us off with the mister, cleaned our sunglasses and brought us extra chairs and towels. And let's not forget the 10 times he checked on us. What a treat this vacation has been!!! One last shout out to Sandra, our s... Read more
from
Submitted on 15-07-2016
Felt right at home as soon as I pulled up. Prior to arrival, I did very little research on this hotel. From reading reviews, I thought that this would be a mediocre place but it was beautiful. I absolutely love it here. It's officially one of my favorite hotels. This place has a very romantic feel to it. There is a pier, the beach is at your backdoor, there are hammocks, a pool, restaurant, valet, and Duval is a short walk away. There weren't any kids at this location which was great (during my... Read more
from
Submitted on 16-07-2016
I'm a local so I eat out all the time and everywhere I can. This morning I took my friend on a first date for breakfast at The Reach. Let me tell you, just amazing service, amazing food but Dan stands out. He never left any glass empty, always asked how we were, made us feel like the only guests there. Dan just made our first date super wonderful, and the food plus "oh my god" view from our ocean front table just hit the spot. Keep up the amazing work, Dan you sealed the deal with your grea... Read more
from
Submitted on 17-07-2016
I'm not sure I understand many of the poor reviews of this hotel because my husband and I had an amazing time. The first night of our stay we arrived late, we called ahead to inform the staff of our late check in and when we arrived we were welcomed so thoughtfully by the staff on duty. Our room was ready and check in was a breeze, they eve remembered to have the extra pillows I requested on the phone ready once we arrived. This kind of service continued throughout our entire stay. The facilitie... Read more
from Waco, Texas
Submitted on 18-07-2016
This was my partner's and my second stay at The Reach. The first stay was really great with excellent customer service, housekeeping, etc. This time was still magnificent, however after arriving late in the evening (11pm), the front desk staff was not as welcoming. Most of the time, while entering or leaving the hotel, we were greeted nicely. The housekeeping during our stay, was not as thorough as it had been the first visit. It seemed as if just a basic wipe with a dry cloth was all that ... Read more
from Myrtle Beach, South Carolina
Submitted on 18-07-2016
Would recommend without delay!!! All I can say is GO!!! This location, staff, rooms, beach, pool and each item in between is perfect. We loved it and we will most defiantly return and hopefully soon! Many thanks for an amazing trip !
from Dallas, Texas
Submitted on 20-07-2016
This facility is amazing! We'll never stay anywhere else in Key West after finding this facility. The staff and facility is stellar! The pool side cabana and natural beach are unparalleled in Key West!
from DeRidder, Louisiana
Submitted on 25-07-2016
Key West has something for everyone. Dining, shopping, historical places. People are warm and engaging Rent a scooter- takes jet ski- rent a boat- go snorkeling or diving. Such a fun place. See all of the old bars and the roosters running around. Just fun!
from
Submitted on 25-07-2016
Best trip ever! Wonderful Hotel with great service. We stayed for 5 days. We had the best vacation ever. The hotel had a private beach and beautiful rooms. We plan to go back as soon as possible. We had the best time ever!
from Indianapolis, In
Submitted on 26-07-2016
Beautiful View, Clean, Comfortable and Everyone So Friendly! Will Most Definately Go Back! Stayed With My Family for our Yearly Vacation and I am Very Satisfied! Also The Beach Is Clean! Way Better Than Other Hotels!
from Miami, Florida, United States
Submitted on 27-07-2016
Recommend do NOT stay, particularly for the price! Bad Service, under staffed, 'Pretty Beach' shown on web site is an anchorage for a Jet-Ski Rental company and rented out to private events - for hotel guests to have to deal with...... with a barking dog in the room next door all night long!
from Charlotte, NC
Submitted on 28-07-2016
This high priced hotel is just mediocre . With such a beautiful location it could be so much better! Checking in was easy, although it was never mentioned the entire stay that we are HHonors longtime members. The room was adequate although there is nowhere to put your clothes, so you must live out of your suitcase. The carpet had crumbs etc on it and wasn't vacuumed at all the whole time . Yuck! Your room is not cleaned until well after 5 which is about the time you would like to... Read more
from Fort Lauderdale, Florida
Submitted on 28-07-2016
I had to go to Monroe County on business and when my wife found out, she wanted to go along. Fortunately, this Hilton hotel had a special rate which allowed us to stay here for a reasonable cost. I am so glad that we did stay here ... One word truly describes the entire stay: Phenomenal! This hotel is worthy of the Waldorf Astoria name as it exemplifies "casual elegance". The room we stayed in was terrific with all the amenities that a couple would want. The grounds were well kept and the beac... Read more
from Las Vegas, Nevada
Submitted on 30-07-2016
Location is great, not worth the price. First floor restaurant very good and personnel in general very nice, except the lady that Checked us in. Concierge was helpful, he made reservations for tour and dinners.
from LADERA RANCH, United States
Submitted on 30-07-2016
The air was not working and we asked 3 times to have it checked into. Over 3 hours until we were helped. They came in when were gone and had no idea anything had been done, because the air would still not below 72 degrees. They state is was fixed and that was the end of it. Horrible! The ceiling has water damage marks and the halls are constantly loud with maids and maintenance or construction.
from Dallas
Submitted on 31-07-2016
This resort is amazing. It's beautiful and close to everything you'd want and need, private beach that is clean. Courteous staff that is always willing to help. Incredible views of the ocean and rooftop view for the sunsets.
from Bedford, Texas
Submitted on 03-08-2016
Is this the swankiest resort I've every stayed at? No, but it was exactly what my wife & I were looking for to celebrate our 32nd anniversary & I would definitely go back in a blink. I read all the reviews before booking, even saw the crack in the outside wall & the walkway with view of the parking garage posted by one reviewer. If you go here to look for problems, you'll probably find some, so you better stay home. We had a lovely room with a great view of the pool & ocean & had our coffee out ... Read more
from
Submitted on 04-08-2016
MY wife and I stayed at this hotel for our 2 year anniversary and babymoon. It was decent and I would not use this hotel again unless i was paying with points. As a gold member, I get a little gift bag on arrival. I told them my wife was pregnant and they still gave us alcohol instead of grape juice. The restauarant food was overpriced for the taste and quantity that was received. The view wasn't even that great as there was a ton of seaweed that was on the beach that no one cleaned up. Also... Read more
from London, United Kingdom
Submitted on 07-08-2016
The Reach was our last destination after a hectic schedule and we were all looking forward to chilling out and enjoying some indulgent luxury, and the Reach didn't disappoint. It's located at the quieter end of Duval street, which is where all the action is. After a long drive the air conditioned oasis of the hotel lobby/reception was most welcome. We had a junior suite which overlooked the palm tree lined gardens and pool in the foreground, and the beach and ocean beyond. The furnishings ar... Read more
from Vero Beach, Florida
Submitted on 08-08-2016
Dirty room. Rude staff. The bathroom had hairs on the floor from previous staff and hairs on the shower floor. The safe in the room had to be completely removed because the previous guests left their stuff in it and then the hotel staff came at 1030 to replace it waking us all up... Ridiculous. People next door left their tipping dog in their room and drive us crazy. Way too much money for what you get. Small pool. Dirty overused lounge chairs.
from Washington, DC
Submitted on 08-08-2016
I spent three nights here for a little R&R, and thoroughly enjoyed myself. Based on the other reviews, I was prepared to be a bit disappointed, but the service levels were much higher than many reviews indicated. The reception was friendly and prompt, housekeeping responded promptly, and the pool staff was ready to serve with plenty of towels, umbrellas, and midday treats. I didn't have dinner at the restaurant, but breakfast was tasty, and it was clear that the restaurant was using high quality... Read more
from boca raton, United States
Submitted on 08-08-2016
Great location for the south end and private feeling beach. I did not like that the room access doors are located outside. It made the experience feel more like I was stating at a Super 8 or other budget hotel; not really a Waldorf branded property. Grounds were well kept and staff was nice. Overall, I would rate this property as average for both value and feel.
from Bergen, Norway
Submitted on 09-08-2016
We were a family of 11 staying here for one night in July (3 rooms), wanting to experience the lovely Key West. We went for this hotel because of the private beach and the name indicating good hotel standard and service. We had booked three rooms for three families for ONE night for over $1000. When checking in, there was a misunderstanding regarding whose name the rooms had been booked in, and although the fault was mine as I had not communicated well enough with the rest of the group, I was ... Read more
from Chicago, Illinois
Submitted on 10-08-2016
This still remains s great hotel. However this wasn't the best stay. Construction and an elevator down when your room in on the 5th floor was not ideal. The restaurant. Bar. Pool. Beach still remains awesome.
from
Submitted on 10-08-2016
Best location on the island. Private natural white sand beach. One elevator was broken the whole time and the other was down half a day. Great little Cuban market right up the street. Camilles is a little further up and a great spot for breakfast. The beach crew rocked though. Especially Josh!!
from
Submitted on 10-08-2016
We have stayed 1 night at the Reach with our family of five and we had a great Stay. First at check in Kia did a great job finding us two rooms with a connecting door. SUPERB ! Thereafter we had a great entree at the beach. The Bar was a Delight and the sleeping man at the chessboard first made us wonder how he could sleep in the sun... But when he was still there during the refreshing rain, we at last noticed he was a statue.... The rooms were very good. We stayed at the Reach ; for us it fel... Read more
from Miami, Florida
Submitted on 10-08-2016
Like no vacation on earth!!!! Paradise, beach and delicious food and excursions Dolphins, sea turtles, snorkeling it was all possible here. A special bday celebration full of unforgettable memories!!!!
from
Submitted on 12-08-2016
We booked our trip with Expedia for an ocean front view. Upon arrival, we had a partial ocean front view, was not happy. We paid a pretty penny for this 7 day stay so we brought our concern to the front desk. Shakira informed us that we could change to a better room the next day. We were prepared to change the next day but then Diana personally met us after we had informed the front desk that we were ready to move. Diana informed us that we could get an even better room if we waited until th... Read more
from
Submitted on 04-09-2016
I've been a Diamond member of the Hilton Group for many years as I stay three days a week, most weeks of the year , at their hotels . The staff are gloriously friendly - unbelievable good service . Which is why it was so sad to enter The Reach, in Key West , to be greeted at reception by a guy who just didn't care . He didn't smile and anything I asked was replied with one word answers . The room wasn't ready - which is fair enough . But no offer of where I could leave luggage and clearly if I h... Read more
from Homestead, Florida
Submitted on 07-09-2016
Building is getting old. Restaurant and deck bar sitting changes all the time. Internet is bad (goes out all the time). Room was not made up on Sunday. Deck bar closes very early. Live music too short and ends very early
from Coral Springs, United States
Submitted on 07-09-2016
We loved our stay at the Waldorf Astoria. It has a great location within walking distance of everything nice happening on Duval Street. The pool and Beach view are really nice. The bed was amazing! we really had great sleep every night. We will return to this hotel for sure!
from Chicago, Illinois
Submitted on 09-09-2016
Room was perfect. Great view from the ocean front room. Staff was friendly and attentive. The pool and beach area were gorgeous. We were there during a non-busy time so getting chairs was easy and the pool was mostly empty. If the hotel was full, these areas may have felt crowded. All in all, very pleased with our experience and the accomodations.
from Jacksonville, Florida
Submitted on 10-09-2016
Great Stay nice hotel with great Staff in a great location . Pool area nice near the beach you can get service from the bar on the beach . Very friendly staff all went out of there way to make our stay fantastic !!!!!!!!!!'
from
Submitted on 10-09-2016
My wife and I came for our honeymoon, we will definitely come again. Beautiful resort, extremely friendly staff, nice clean rooms, private beach and pool, both very nice! Beautiful ocean view, everything you need right there at the casa marina from bike rentals to boat tours
from Boca Raton
Submitted on 14-09-2016
I'm not one to write reviews, so this is a first for me. My fiancé and I recently stayed at The Reach Hotel and Resort in Key West. to celebrate a special occasion. It was our first time visiting the historic city, so needless to say we were excited to explore and experience it in all its splendor. This boutique Waldorf Astoria property exceeded our expectations, but nothing could prepare us for the outstanding service we received. Beginning with out valet/bellman, Isaac, we were welcomed wit... Read more
from Chicago, Illinois
Submitted on 15-09-2016
Hotel is away from the "action" yet close enough to walk to easily. Quaint resort with overall very nice smiling assistive staff. Rooms are a bit dated, given its a Waldorf property, nonetheless very clean and maintained. Only negative I have is bed was terrible. To hard and creaky. Definitely needs to be updated (bedding). Restaurant at night was excellent and is good for breakfast and lunch. I recommend eating at night and enjoying coffee on the deck in the morning. Pool staff and out... Read more
from Key West, United States
Submitted on 15-09-2016
The place was great and the staff went out of there way to help us celebrate a 60th Birthday. The location was central to everything we wanted to do. The hotel was clean and offered a great view and small private beach.
from England
Submitted on 17-09-2016
We stayed here for 3 nights the beginning of September. We drove down from Miami. On check in we asked for a quiet room which was no problem to them. The room was lovely nice king sized bed, very spacious. The pool and beach was paradise complimentary bed covers round the pool and towels. Perfect location and staff could not do enough for you.
from Orlando, Florida
Submitted on 17-09-2016
Great service, wonderful team members. Well informed and helpful. The food in Spencers restaurant was amazing. Chris our server great. Je made recommendations and could answer all questions about the food and drink.
from Worcester, Massachusetts
Submitted on 18-09-2016
The hotel was clean welcoming and we enjoyed our stay. We did not swim in the ocean as they did not keep up with the seaweed issue. The pool was very enjoyable. There is a little bit of a noise issue as there is a open foyer and garage below that seems to amplify sounds. I would stay again as the location of the hotel, the amenities, friendly accommodating staff were what we desire when we travel. It is located away from the "action" but a short walk or cab to it is we desired. No security... Read more
from Jacksonville, Fl, United States
Submitted on 19-09-2016
This hotel shouldn't be labeled as a Waldorf Astoria because the quality is not there. I trusted the name and was highly disappointed with this hotel. It must had been an older hotel that they just cut the grass, planted some flowers, cleaned up and painted the rooms. After receiving 2 room upgrades, it still wasn't as nice as some Embassy Suites that I had stayed in before. Don't be fooled by it's name.
from Miami
Submitted on 20-09-2016
We recently visited this Hotel for the Bike Poker Run weekend, Kia and Milena greeted me at the front desk, they were both very nice and made us feel at home from the beginning! I am a Diamond Hilton Honors and was upgraded to a suite. The room was very comfortable with a sofa bed which was perfect for a friend tag tagged along. The balcony and the view were a plus! Good mattress where we slept like babies after a long night partying in Duval Street (which is close to the Hotel), the pool area i... Read more
from
Submitted on 21-09-2016
I previously left a somewhat harsh review. However, upon my second stay I had a much bigger / nicer room. That aside, I will always stay here in key west because I love the location. Away from the madness but still close enough to get to it. Also the beach is the best in key west.
from Belmont, United States
Submitted on 22-09-2016
One of the few Hotels in Key West with a sand beach complete with bar. Every staff member we met was helpful and friendly. We also liked it because it is in walking distance to Duval St but off of the beaten path. We will be making this property a regular stay on our next Key West Venture.
from Fort Lauderdale, Florida
Submitted on 23-09-2016
Wonderful staff! They made me feel very welcomed for my first time being in Key West. Front Desk was great very kind polite. The property amazing very creative, The staff for breakfast are amazing the F&B director should be very proud of his wonderful staff they actually made me wanna come back! And recommend this with my Co workers
from Temecula, California
Submitted on 24-09-2016
Clean hotel, a bit expensive for what it is. Has a nice pool and bar are and a little sliver of beach access which is nice. The hotel is very noisy- no carpet to muffle noise in hallways and you can hear street noise echo through the hallways. They play music in the halls that you can hear in your room at night, pretty strange. Not a bad hotel, just not amazing.
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