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Casa Marina Resort a Waldorf Astoria Resort

Key West, FL, US (EYW)

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Based on 6197 reviews
Enjoy a taste of tropical living at the legendary Casa Marina, A Waldorf Astoria Resort.
Room & Rates
Guest Room - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 1

Guest Room - 2 Double Beds

  • 2 Double Beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Balcony - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 2

Ocean View With Balcony - 2 Double Beds

  • 2 Double beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Lanai - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 3

Ocean View With Lanai - 2 Double Beds

  • Double bed
  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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2 Double Beds Mobility Accessible Roll-In Shower - Casa Marina Resort a Waldorf Astoria Resort - 4

2 Double Beds Mobility Accessible Roll-In Shower

  • 2 Double beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Roll-in shower
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Lanai - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 5

Ocean View With Lanai - King Bed

  • 1 King bed
  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View Suite With Lanai Patio - Casa Marina Resort a Waldorf Astoria Resort - 6

Ocean View Suite With Lanai Patio

  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Oceanfront Suite With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 7

Oceanfront Suite With Balcony - King Bed

  • 1 King bed
  • Living Room
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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1 King Mobility Accessible Roll-In Shower - Casa Marina Resort a Waldorf Astoria Resort - 8

1 King Mobility Accessible Roll-In Shower

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Roll-in shower
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Guest Room - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 9

Guest Room - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 10

Ocean View With Balcony - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean/Pool View King Suite - Casa Marina Resort a Waldorf Astoria Resort - 11

Ocean/Pool View King Suite

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View 2 Bedroom Loft Suite With Balcony - Casa Marina Resort a Waldorf Astoria Resort - 12

Ocean View 2 Bedroom Loft Suite With Balcony

  • 3 LCD-TVs
  • Living room
  • 2 Bathrooms
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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1 Bedroom Suite With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 13

1 Bedroom Suite With Balcony - King Bed

  • 1 King bed
  • Living room
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more
 
$30 nightly resort fee
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Flagler Ocean View King - Casa Marina Resort a Waldorf Astoria Resort - 14

Flagler Ocean View King

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Grand Ocean View With Terrace - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 15

Grand Ocean View With Terrace - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium Channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Casa Marina Resort a Waldorf Astoria Resort
1500 Reynolds Street, Key West, FL US 33040

Location

Nestled on the island`s southern edge - spanning more than 1,100 feet of private beach - this sophisticated, Mediterranean-style accommodation provides a luxurious hideaway. Listed in the national Register for Historic places, this landmark resort has attracted business tycoons, artists, and dignitaries since the 1920s. Sample the renowned night life of nearby Duval Street or the charming attractions of historic Old Town. Enjoy famed Key West water sports -- from windsurfing to diving in America`s only living barrier reef. Catch some warm sunshine on the island`s largest secluded beach.

Why Stay Here

  • Only three miles from Key West International Airport (EYW)
  • Two Swimming Pools
  • On-Site Health Club and Spa
  • Walking Distance to Southernmost Point and Duval Street
  • On-Site Water Sports and Bicycle Rental

Resort Details

HOT HOTEL AMENITIES

  • Located in the heart of Old Town, in Key West
  • Private Natural Beach
  • 1 Block from Duval Street
  • On-Site Dining Options

Accommodation Details

Relax with stunning ocean, tropical pool or lush courtyard views from The Casa Marina Resort rooms and suites. Offering excellent amenities like private furnished balconies and plush furnishings, these rooms ensure your stay is truly luxurious.

Restaurants, Lounges & Bars

Sun Sun: The casual elegance of oceanfront dining is the window to the International cuisine. The Culinary Team created a unique menu based on classic Key West preparations, showcasing the freshest local seafood and locally grown produce.
Ramblers: Rambler`s derives its name from the famous private railcar of founder Henry Flagler, commemorating the linking of Key West to the mainland of Florida. Located in the lobby, the store features many comforts of home; Lavazza coffee, breakfast pastries, bagels and fresh grab-and-go salads and sandwiches as well as locally crafted gelato. Resort attire, beach apparel and footwear, and essential sundry items are also available.

IMPORTANT INFORMATION

Note: There is a $30 Resort Charge. Cancellation Policy: If you wish to cancel, please do so 3 days prior to arrival to avoid cancellation penalties. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. 

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 6197 reviews
from Pittsburgh, Pennsylvania
Submitted on 24-05-2016
This hotel has extremely nice grounds. There are 2 pools (one for kids and one for adults) a nice beach area, and outdoor restaurant seating. Pool and beach service is excellent. The outdoor staff is great. The lobby is also nice - reminded me of old Havana. However, the rooms are outdated and small. Some rooms have hard wood (or laminate- I didn't get a close enough look) floors. The room I stayed in had tile floors and it reminded me of a cheap hotel chain. The bathroom was small and outdat... Read more
from Lake Mary, Florida
Submitted on 24-05-2016
Construction was going on at the hotel. Couldn't get served outside for drinks, lots of noise during tree transplanting, and the bar was temporary with limited drink choices. Very disappointed with th service and all the construction going on during our vacation.
from Colts Neck, New Jersey, Usa
Submitted on 24-05-2016
At the top of main staircase a large section of carpet was ripped up. The doors in the bathroom were badly water damaged and warped. When staying in a prestigious Hotel with a well known name and paying top dollar this is unacceptable in my opinion
from Callaway, Maryland
Submitted on 25-05-2016
If you plan on spending time on the Beach front - find "Mark" he is the absolute greatest person. He makes you feel very special. Cleaning sun glasses, misting when it's so hot. Frozen towels and more. There is another young person named Zack that just started working there and he is doing a fabulous job. We met him on his first day. You must meet Mark.!.
from
Submitted on 25-05-2016
My husband and I plus our adult daughter enjoyed a lovely five days at Casa Marina. We stayed in a suite resort view but perfect for us. Room was great, food at the hotel was great , staff was very nice. We loved sitting out around pools or outside on patio with ocean view. This hotel is a great spot in Key West!
from Dallas, Texas
Submitted on 05-06-2016
Beautiful hotel and grounds. I wanted a hotel with a beach and beach service for our anniversary trip and it did not disappoint. I loved the beach service and the adult pool. However, we felt we were always an "inconvenience" to the staff. I would say 90% of them had unpleasant attitude. There were a hand full that had excellent customer service. I feel if you pay $300+ a night, customer service should at least be good. As far as the room, it was average. Walls are very thin and could hear o... Read more
from Baton Rouge, Louisiana
Submitted on 05-06-2016
Would have given the hotel a 2 star because the rooms are old, no AC in elevator (door sticks and doesn't open every time). But the Mark and the crew at the beach were great! In fact all the staff was great! Very helpful and kind. We will be back...after the renovation.
from Anniston, Alabama
Submitted on 06-06-2016
This was one of the most beautiful places I have ever stayed! The beach and pools were phenomenal. However, the room left something to be desired. The room was small and the bathroom was smaller. The concierge was a disaster. For a Waldorf I was a little disappointed, had it been any other company I would've said 5 stars.
from
Submitted on 06-06-2016
$375 per night plus $25 room service daily plus $16 self parking daily plus taxes total $450 daily for a dated room, beach boy "mark" mean, just a pool for adults and another pool for everybody, very boring rectangular shape, deck to go to the beach water because there is no sand to go to the water, $$$ restaurant, front desk not friendly, I will not return
from Tampa, Florida
Submitted on 06-06-2016
Very attentive service at the beautiful cabanas on the beach. Mark from the barefoot Billy's was very helpful, attentive and caring. Evelyn made the meeting run smoothly. The hotel has a 5 star setting and the fire pits at night were fun and relaxing. Thank you and see you next year.
from Rotherham
Submitted on 21-06-2016
We stayed at the Casa Marina resort for 5 days and would return in an instant. The resort was very clean and well maintained, indeed we saw staff working everyday to maintain the pristine appearance of all the outdoor areas. The staff covering the beach were very helpful and attentive as we're all the staff we encountered. We had an issue with the ATM which the staff resolved for us very much to our satisfaction. The prices of some things are a little on the high side eg valet parking but this w... Read more
from Baltimore, Maryland
Submitted on 21-06-2016
We were so impressed and happy with everything about our stay. The grounds are stunning, the adult pool is so great. The pool wait staff is better than anywhere I have ever stayed including high end South Beach hotels. Very relaxed but elegant vibe everywhere. I was so surprised the food was as terrific as it was!! We hadn't planned to eat at the hotel at all, but wow. Breakfast was terrific (yes pricey but awesome), and we loved the ceviche as our daily afternoon snack. Drinks were terrific. We... Read more
from Boynton Beach, Florida
Submitted on 21-06-2016
We went for our anniversary and had excellent customer service from the bars to the dining staff, the concierge was very helpful and the beach crew were amazing! All on the beach gave top service and Mark went over the top! Cleaning our sun glasses, walking around giving us sprays of cool water, handing out ice waters, and the beach area was great! We couldn't walk into the water from there but had a dock you could go in from to wade. The wave runner and sunset cruise excursions were great and w... Read more
from Fort Lauderdale, Florida
Submitted on 22-06-2016
You get what you pay for, and the Casa Marina is 100% in every way. Excellent staff made this resort as relaxing and fun as possible. Excellent amenities and great food. Most beautiful grounds & views. Room was small but lovely and immaculate.
from
Submitted on 22-06-2016
This is day 4 of a 6 day visit. The grounds are lovely and very conveniently located. Our check in was easy and we were greeted with a smile and enthusiastic restaurant suggestions. Stacey the concierge was fabulous and even gave us her cell to text her with questions! Eddy the bike guy was extremely friendly and helpful. Why only 3 stars then? I would characterize the service at the pool as mediocre at best. For example, Day 2 we made it down to the pool and received 4 chair covers and to... Read more
from
Submitted on 30-06-2016
We just checked out from a 4 night stay in a beachfront king suite and we had a fabulous time. The hotel is gorgeous and the lobby smells amazing. Once receiving the key to our room we exited the doors to see a beautiful palm tree lined walkway out to the restaurant and beach with the pools in between. Our first night we ate at the resort and my mahi mahi was delicious and service was wonderful. Our room was clean and inviting. I'd recommend an area rug in the living room area for a more co... Read more
from New York City, New York
Submitted on 01-07-2016
Property is very nice, but beach is limited mainly due to the way keys are situated. Problem is with lower quality rooms that need to be cleaned better with attention to detail befitting a Waldorf Astoria property. Staff should be audited for their work and held accountable. They are obviously doing a quick and less thorough job. Dust is sitting in places for some time as it was very thick.
from
Submitted on 01-07-2016
I've stayed at this hotel before 6 years ago, it was as beautiful and in a great location as I remembered. The beach service (just the chair guys) were very rude. Your afraid to even try and get your own chair when there's no one around. To order drinks around the pool be prepared to pay $15 for mixed drinks. The walls are thin which I knew that from before but the gorgeous grounds and location make that up for me. My family loved our stay here and would come back again.
from
Submitted on 02-07-2016
This hotel is beautiful, right on the water. the staff very friendly. The breakfast buffet is $27 for adults and $13 for kids. Rooms are beautiful, comfortable beads. the pools are amazing. Overall this a great and British place to stay with the family.
from
Submitted on 02-07-2016
With our son at camp and the schedule permitting a short getaway, we headed back to Key West for the first time in nearly twenty years. We were not disappointed. Patrick at the front desk made sure that we had the prime suite right on the beach. Once on the beach, Mark made sure that we were well hydrated. Mark also turned out to be a man of many talents. Our sunglasses always sparkled and he welcomed all of the sun goddesses on the sunset cruise. Speaking of the sunset cruise, Jordan and Desire... Read more
from Atlanta, Ga
Submitted on 03-07-2016
My wife and I visited the Casa Marina for four nights around July 4th, 2016 for a quick getaway from Atlanta. We are in our early 30s and wanted a few nights away without the kids. We wanted a location without Zika, an upscale resort with a beach and pool, and a hotel in the same timezone as Atlanta. Key West is easy to get to via Delta. If you want an upscale resort with a pool and beach access, you only have a few options on island. Casa Marina is likely your best bet. I would rate the h... Read more
from Columbia, South Carolina
Submitted on 04-07-2016
We really enjoyed our stay! The resort is beautiful, the food was good and we had a blast on the sunset cruise! The buffet breakfast was expensive but delicious!!! It was the most extensive Buffett I have ever seen. We loved the staff and our bed was comfortable. Our daughter awoke every morning to roosters, but she is a light sleeper.
from Ireland
Submitted on 04-07-2016
Spent 5 nights here and felt underwhelmed with the overall experience. Everything seems to be extra from the resort fee to car parking. Its a busy location with lots going on. Nice pool area albeit busy. Nice location on the southern end of Duval Street and away from the madness that goes with it. A good 20 minute walk to the center of Duval Street. Breakfast expensive for just buut acceptable food for nearly $30 per person but lots of good places to eat nearby.
from
Submitted on 04-07-2016
we had a very nice room.....staff was friendly and helpful. It was a lovely place. This was our Anniversary trip and we plan to go back. It had an adult pool and family pool for kids, the outdoor bar restaurant was nice and food was very good.
from North Fort Myers, Florida
Submitted on 05-07-2016
We've stayed at Casa Marina twice and it was wonderful both times. I particularly like the rooms located in the old section of the hotel. The pool area is very nice. Hammocks right at the beach, beachside massages. We had dinner at a private table set up right on the beach. I have nothing negative to say about this resort, they go above and beyond to make your stay fabulous .
from
Submitted on 09-07-2016
The staff, especially the bartenders Robin, and Julie were great and always left you with a smile on your face and a tasty drink! The pool staff is excellent and hardworking. We came down from Rhode Island to celebrate an anniversary, graduation, and a birthday and Mark brought us complementary champagne! The staff always makes this trip that much more enjoyable! Shout out to Rich, Daniel, Wes, and Kenny for taking care of us all week. Wouldn't have changed anything about the stay at this hotel!... Read more
from Philadelphia, Pennsylvania
Submitted on 09-07-2016
We have stayed at the Casa Marina six times over the past four years. Property wise it is the best resort in Key West. It is really nice just relaxing on a lounge chair amongst the sprawling Palm trees after a long walk on Duval. In the evening you can relax on the outdoor lounge furniture while sipping a glass of wine and watching the high tide come in. You really feel like you are on vacation here. The main building is also Beauitful with a contemporary Mediterranean flair. The hotel is not ch... Read more
from Boca Raton, Florida
Submitted on 09-07-2016
It took half an hour to chec-in. She insisted that we have not prepaid the room, she later figured out that we did. We had problems with the shower and A/C. Overall it was a dissapointing experience. And it is very expensive...
from Denver, United States
Submitted on 09-07-2016
Pretty pricey for what you get. location is great, pools nice. rooms ok, grounds very nice. Don't settle for the food in the hotel many great rest. nearby. Beach staff very helpful. if you have a car go off property for water sports. Gym is pretty good for a hotel gym.
from Toronto, Canada
Submitted on 10-07-2016
My wife and I stayed at this hotel July 5 - 7, 2016. Room 292. The hotel definitely has some positives but there were major disappointments as well. Here are the pros and cons: Pros A beautiful setting with a private beach and two lovely pools. A beautiful place to relax day or night. Most of the staff provided a high level of service (but see comments under Cons below) Excellent water sports and other activities available immediately adjacent to the private beach Cons The hotel was la... Read more
from Jacksonville, Florida
Submitted on 11-07-2016
What a great place to stay! A beautiful, quiet spot, right down the street from Duval. The breakfast buffet is the absolute best, make sure you don't miss it. The service was also good, always making sure that we had everything we needed.
from
Submitted on 11-07-2016
Lives a bit from its history but all in all a good hotel. Bedrooms at the side wings need a bit renovation Very friendly and helpful stuff. Perfect location to enjoy a romantic or famliy weekend (has got a seperate family/kids pool) Recommend to book a jet ski island tour
from Charlotte, North Carolina
Submitted on 11-07-2016
Stayed 4 nights here. The room was neat and clean and we had a beautiful view of the ocean from our balcony. The highlight though is the pool. Wes,Mark, and Rich that worked the pool are the best ever. Constantine , the pool bartender was also great. These four guys made our stay extremely enjoyable and my wife and I will definitely be back. These guys took care of everyone at the pool every day and always had a smile on their face and a willingness to please the customer. Employees make the dif... Read more
from Chicago, United States
Submitted on 11-07-2016
We love the Casa Marina! The hotel, the staff, the grounds, the food, everything is perfect! We can't wait to come back. A MUST is a catamaran trip on Footloose! Snorkeling, food, drinks - best Captain and Crew. Loved our trip on the water! Thank you Casa Marina for a wonderful vacation!
from
Submitted on 12-07-2016
there are much better and less expensive places to eat or drink minutes away from the hotel. It is long trip from the room to the reception over slippery floor, then a long trip to parking or wait for valet and that is the only way one can get in or out. Otherwise, this hotel is a perfect fantasy on beach. Clean, tastefully decorated, 2 huge pools, staff is great,...
from Pittsburgh, Pennsylvania
Submitted on 16-07-2016
The hotel itself needs some updating but the exterior (pools, beach area, ect) were great. What made the experience great for my wife and I was the staff. From the start the concierges Jenn and MJ helped us set up everything we wanted to do and worked out any little problems we had very quickly. At the Sun Sun Bar Kay and Scharm made sure our glasses never stayed empty long and had great recommendations for different drinks for my wife. While at the pool or on our beach chairs we had 2 great... Read more
from Weybridge, United Kingdom
Submitted on 16-07-2016
Our party of eight arrived late afternoon, I believe the tone of any hotel is set by the greeting/treatment upon arrival, some of our group found some reception staff to be unfriendly/rude, and were not impressed a couple in our group were also told that their room would not be ready until five pm and when they got to the room the smell was unbearable I won't go any further about that description, they had to then push/hassle to be moved and wait until even later that day, not great start! Our r... Read more
from Dallas, Texas
Submitted on 16-07-2016
I don't think this hotel is a 4 or 5 star hotel. When we arrived our room wasn't ready so they put us in a room that looked to the street trash. Definitively not the view you expect in Key West. We were changed to another room. It was very very dirty. Our room wasn't clean on a daily basis, when we called the front desk man said he'll put us on the list since they were short of staff. It's such a beautiful building but poor management. It's not worth the money.
from London
Submitted on 16-07-2016
Any visit is marked by the tone set on arrival, this wasn't god for some of our party, they felt the person checking them in was rude, one of our group had to wait until 5.30 to get the room, which smelt disgusting and then had to hustle to get the room changed and wait until 7.30. Our room which we paid an upgrade fee of $100 total of $469 per night had a great view over looking the pool/beach area, the doors to the terrace felt very shaky and need some work and paint would be good, the metal r... Read more
from Charlotte
Submitted on 17-07-2016
I don't even know where to start....I'm beyond shocked at our experience. My husband and I are loyal Hilton brand followers and we both (literally) stay in a Hilton brand hotel every single week for work. We love the consistency wherever we go, so I have no idea what happened here. We have stayed at Waldorf's in London, New York and Rome and all were first class in every aspect.....this place? No class. Let's start with the positive because my mom taught me that's there always is something goo... Read more
from Daytona Beach
Submitted on 17-07-2016
We go to Casa every year for a week. I'm not sure what people are talking about when they described dirty rooms & lack of room service. We have never experienced anything short of stellar service and amenities. Sure the building of older but it was built my Henry Flagler and the charm of casa wouldn't be the same if updated. I have been diamond with Hilton for a very long time and happen to love everything Casa has to offer.
from Jundiai, SP
Submitted on 18-07-2016
This hotel has what is needed for a perfect say. Seafront, nice and helpful staff, big pools with service, convenient restaurant, good room with confortable beds, clean bathroom. Why it's not great? Old and noisy air conditioning in the room. I simply could not have a good night of sleep. The sound of the air conditioner is too high (up to 66dB measured with phone app) and the temperature fluctuates too much in the on/off cycles. Noise, hot and cold doesn't Mach with good sleep...
from
Submitted on 18-07-2016
This is our 3rd time here. We love this resort. Favorite place of all time. Love the smell when you enter the lobby. Hammocks on the beach are great and very relaxing. Staff goes the extra mile to ensure all your needs are met. Only draw back is that the beach on Key West in this area is not that great but the pool and outside restaurant more than make up for it. If you want larger rooms get on the 1,000 side of rooms.
from
Submitted on 20-07-2016
Five years ago this was the perfect resort. You could not ask for anything better. Still a great place to stay, however, the decline in the cleanliness of this resort cause me to give it 4 stars instead of five. My wife and I needed a quick get away with lots of fun and relaxation, and the first place that came to mind was the Casa. Great property set right on the water, great food, drinks and water activities all available right on the resort grounds. When we mentioned that we were there five y... Read more
from St. Louis, United States
Submitted on 20-07-2016
Hotel is fine but overpriced for the market. I didn't have the best experience with room service and thought the staff handled it poorly. The pool is average. The property is dated. Loved keywest and the vacation was awesome. Food on the island was worth the trip.
from Boston, Massachusetts
Submitted on 23-07-2016
When arriving at the hotel, at 330pm, we were informed that our room was not ready because the current guest requested a late check out. )Check in at 400pm) Around 5 they informed us that our room won't be ready until 730 would we like an upgraded room. Sure that will be fine. The door to our room could not be opened without force. Once inside the room smelled like urine and athletes foot. Had one of our friends come to our to make sure it just wasn't us. While laughing hysterically he sa... Read more
from Sao Paulo, SP
Submitted on 23-07-2016
The Key West atmosphere is preserved at this place, without loosing confort and modernity at the attendance facilities. Its location is perfect to walk or ride to the city center but at the same time is peaceful and quiet.
from Miami, Florida
Submitted on 23-07-2016
This is a faux four star hotel. The exterior is beautiful and well maintained with good bar and restaurant service. The interior of the hotel is a disappointment. The elevator was dirty and remained so for our 4 day stay. There was green mildew/mold growing on the the windows in the fitness center. There were children on the equipment and no signs to advise that this was not acceptable (let alone a huge liability). Our room was not serviced the first day we were there. We were told we should hav... Read more
from
Submitted on 23-07-2016
Kudos to Robin and Jeffrey, impeccable service! Peel and eat shrimp was fabulous and in general the outdoor restaurant was delicious. Don't forget to visit the spa, friendly staff, very pleased with my three treatments! Private beach. Walking distance to Duvall Street. Room was bright and airy, clean, comfortable beds. The cafe staff weren't morning people. I would definitely stay there again. Take the Sunset Cruise on the "Footloose"!
from Cleveland
Submitted on 24-07-2016
My husband and I have just returned from Key West and we stayed here for 6 days after having 6 days in Miami. The drive was long but worth doing once we reached the Keys. We upgraded to an Ocean view with balcony and we were allocated a room in the west wing. We were very disappointed with the balcony which was very open with no privacy whatsoever looking out onto other balconies, although we did have a sea view. Because of the lack of privacy we did not use it at all. The bathroom was also the... Read more
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