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Casa Marina Resort a Waldorf Astoria Resort

Key West, FL, US (EYW)

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Based on 6529 reviews
Enjoy a taste of tropical living at the legendary Casa Marina, A Waldorf Astoria Resort.
Room & Rates
Guest Room - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 1

Guest Room - 2 Double Beds

  • 2 Double Beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Balcony - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 2

Ocean View With Balcony - 2 Double Beds

  • 2 Double beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Lanai - 2 Double Beds - Casa Marina Resort a Waldorf Astoria Resort - 3

Ocean View With Lanai - 2 Double Beds

  • Double bed
  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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2 Double Beds Mobility Accessible Roll-In Shower - Casa Marina Resort a Waldorf Astoria Resort - 4

2 Double Beds Mobility Accessible Roll-In Shower

  • 2 Double beds
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Roll-in shower
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Lanai - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 5

Ocean View With Lanai - King Bed

  • 1 King bed
  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View Suite With Lanai Patio - Casa Marina Resort a Waldorf Astoria Resort - 6

Ocean View Suite With Lanai Patio

  • Furnished Lanai
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Oceanfront Suite With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 7

Oceanfront Suite With Balcony - King Bed

  • 1 King bed
  • Living Room
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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1 King Mobility Accessible Roll-In Shower - Casa Marina Resort a Waldorf Astoria Resort - 8

1 King Mobility Accessible Roll-In Shower

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Roll-in shower
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Guest Room - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 9

Guest Room - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 10

Ocean View With Balcony - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean/Pool View King Suite - Casa Marina Resort a Waldorf Astoria Resort - 11

Ocean/Pool View King Suite

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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Ocean View 2 Bedroom Loft Suite With Balcony - Casa Marina Resort a Waldorf Astoria Resort - 12

Ocean View 2 Bedroom Loft Suite With Balcony

  • 3 LCD-TVs
  • Living room
  • 2 Bathrooms
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more

$30 nightly resort fee
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1 Bedroom Suite With Balcony - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 13

1 Bedroom Suite With Balcony - King Bed

  • 1 King bed
  • Living room
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing board
  • i-pod docking station and more
 
$30 nightly resort fee
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Flagler Ocean View King - Casa Marina Resort a Waldorf Astoria Resort - 14

Flagler Ocean View King

  • 1 King bed
  • Picture window LCD-TV
  • Premium channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
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Grand Ocean View With Terrace - King Bed - Casa Marina Resort a Waldorf Astoria Resort - 15

Grand Ocean View With Terrace - King Bed

  • 1 King bed
  • Picture window LCD-TV
  • Premium Channels
  • Bathrobe
  • Mini Fridge
  • Hypo-allergenic bedding available
  • In-room safe
  • Phone
  • Espresso maker
  • Hair dryer
  • Iron
  • Ironing Board
  • i-pod docking station and more

$30 nightly resort fee
Hide room details
Casa Marina Resort a Waldorf Astoria Resort
1500 Reynolds Street, Key West, FL US 33040

Location

Nestled on the island`s southern edge - spanning more than 1,100 feet of private beach - this sophisticated, Mediterranean-style accommodation provides a luxurious hideaway. Listed in the national Register for Historic places, this landmark resort has attracted business tycoons, artists, and dignitaries since the 1920s. Sample the renowned night life of nearby Duval Street or the charming attractions of historic Old Town. Enjoy famed Key West water sports -- from windsurfing to diving in America`s only living barrier reef. Catch some warm sunshine on the island`s largest secluded beach.

Why Stay Here

  • Only three miles from Key West International Airport (EYW)
  • Two Swimming Pools
  • On-Site Health Club and Spa
  • Walking Distance to Southernmost Point and Duval Street
  • On-Site Water Sports and Bicycle Rental

Resort Details

HOT HOTEL AMENITIES

  • Located in the heart of Old Town, in Key West
  • Private Natural Beach
  • 1 Block from Duval Street
  • On-Site Dining Options

Accommodation Details

Relax with stunning ocean, tropical pool or lush courtyard views from The Casa Marina Resort rooms and suites. Offering excellent amenities like private furnished balconies and plush furnishings, these rooms ensure your stay is truly luxurious.

Restaurants, Lounges & Bars

Sun Sun: The casual elegance of oceanfront dining is the window to the International cuisine. The Culinary Team created a unique menu based on classic Key West preparations, showcasing the freshest local seafood and locally grown produce.
Ramblers: Rambler`s derives its name from the famous private railcar of founder Henry Flagler, commemorating the linking of Key West to the mainland of Florida. Located in the lobby, the store features many comforts of home; Lavazza coffee, breakfast pastries, bagels and fresh grab-and-go salads and sandwiches as well as locally crafted gelato. Resort attire, beach apparel and footwear, and essential sundry items are also available.

IMPORTANT INFORMATION

Note: There is a $30 Resort Charge. Cancellation Policy: If you wish to cancel, please do so 3 days prior to arrival to avoid cancellation penalties. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. 

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 6529 reviews
from Pittsburgh, Pennsylvania
Submitted on 24-05-2016
This hotel has extremely nice grounds. There are 2 pools (one for kids and one for adults) a nice beach area, and outdoor restaurant seating. Pool and beach service is excellent. The outdoor staff is great. The lobby is also nice - reminded me of old Havana. However, the rooms are outdated and small. Some rooms have hard wood (or laminate- I didn't get a close enough look) floors. The room I stayed in had tile floors and it reminded me of a cheap hotel chain. The bathroom was small and outdat... Read more
from Lake Mary, Florida
Submitted on 24-05-2016
Construction was going on at the hotel. Couldn't get served outside for drinks, lots of noise during tree transplanting, and the bar was temporary with limited drink choices. Very disappointed with th service and all the construction going on during our vacation.
from Colts Neck, New Jersey, Usa
Submitted on 24-05-2016
At the top of main staircase a large section of carpet was ripped up. The doors in the bathroom were badly water damaged and warped. When staying in a prestigious Hotel with a well known name and paying top dollar this is unacceptable in my opinion
from Callaway, Maryland
Submitted on 25-05-2016
If you plan on spending time on the Beach front - find "Mark" he is the absolute greatest person. He makes you feel very special. Cleaning sun glasses, misting when it's so hot. Frozen towels and more. There is another young person named Zack that just started working there and he is doing a fabulous job. We met him on his first day. You must meet Mark.!.
from
Submitted on 25-05-2016
My husband and I plus our adult daughter enjoyed a lovely five days at Casa Marina. We stayed in a suite resort view but perfect for us. Room was great, food at the hotel was great , staff was very nice. We loved sitting out around pools or outside on patio with ocean view. This hotel is a great spot in Key West!
from Dallas, Texas
Submitted on 05-06-2016
Beautiful hotel and grounds. I wanted a hotel with a beach and beach service for our anniversary trip and it did not disappoint. I loved the beach service and the adult pool. However, we felt we were always an "inconvenience" to the staff. I would say 90% of them had unpleasant attitude. There were a hand full that had excellent customer service. I feel if you pay $300+ a night, customer service should at least be good. As far as the room, it was average. Walls are very thin and could hear o... Read more
from Baton Rouge, Louisiana
Submitted on 05-06-2016
Would have given the hotel a 2 star because the rooms are old, no AC in elevator (door sticks and doesn't open every time). But the Mark and the crew at the beach were great! In fact all the staff was great! Very helpful and kind. We will be back...after the renovation.
from Anniston, Alabama
Submitted on 06-06-2016
This was one of the most beautiful places I have ever stayed! The beach and pools were phenomenal. However, the room left something to be desired. The room was small and the bathroom was smaller. The concierge was a disaster. For a Waldorf I was a little disappointed, had it been any other company I would've said 5 stars.
from
Submitted on 06-06-2016
$375 per night plus $25 room service daily plus $16 self parking daily plus taxes total $450 daily for a dated room, beach boy "mark" mean, just a pool for adults and another pool for everybody, very boring rectangular shape, deck to go to the beach water because there is no sand to go to the water, $$$ restaurant, front desk not friendly, I will not return
from Tampa, Florida
Submitted on 06-06-2016
Very attentive service at the beautiful cabanas on the beach. Mark from the barefoot Billy's was very helpful, attentive and caring. Evelyn made the meeting run smoothly. The hotel has a 5 star setting and the fire pits at night were fun and relaxing. Thank you and see you next year.
from Rotherham
Submitted on 21-06-2016
We stayed at the Casa Marina resort for 5 days and would return in an instant. The resort was very clean and well maintained, indeed we saw staff working everyday to maintain the pristine appearance of all the outdoor areas. The staff covering the beach were very helpful and attentive as we're all the staff we encountered. We had an issue with the ATM which the staff resolved for us very much to our satisfaction. The prices of some things are a little on the high side eg valet parking but this w... Read more
from Baltimore, Maryland
Submitted on 21-06-2016
We were so impressed and happy with everything about our stay. The grounds are stunning, the adult pool is so great. The pool wait staff is better than anywhere I have ever stayed including high end South Beach hotels. Very relaxed but elegant vibe everywhere. I was so surprised the food was as terrific as it was!! We hadn't planned to eat at the hotel at all, but wow. Breakfast was terrific (yes pricey but awesome), and we loved the ceviche as our daily afternoon snack. Drinks were terrific. We... Read more
from Boynton Beach, Florida
Submitted on 21-06-2016
We went for our anniversary and had excellent customer service from the bars to the dining staff, the concierge was very helpful and the beach crew were amazing! All on the beach gave top service and Mark went over the top! Cleaning our sun glasses, walking around giving us sprays of cool water, handing out ice waters, and the beach area was great! We couldn't walk into the water from there but had a dock you could go in from to wade. The wave runner and sunset cruise excursions were great and w... Read more
from Fort Lauderdale, Florida
Submitted on 22-06-2016
You get what you pay for, and the Casa Marina is 100% in every way. Excellent staff made this resort as relaxing and fun as possible. Excellent amenities and great food. Most beautiful grounds & views. Room was small but lovely and immaculate.
from
Submitted on 22-06-2016
This is day 4 of a 6 day visit. The grounds are lovely and very conveniently located. Our check in was easy and we were greeted with a smile and enthusiastic restaurant suggestions. Stacey the concierge was fabulous and even gave us her cell to text her with questions! Eddy the bike guy was extremely friendly and helpful. Why only 3 stars then? I would characterize the service at the pool as mediocre at best. For example, Day 2 we made it down to the pool and received 4 chair covers and to... Read more
from
Submitted on 30-06-2016
We just checked out from a 4 night stay in a beachfront king suite and we had a fabulous time. The hotel is gorgeous and the lobby smells amazing. Once receiving the key to our room we exited the doors to see a beautiful palm tree lined walkway out to the restaurant and beach with the pools in between. Our first night we ate at the resort and my mahi mahi was delicious and service was wonderful. Our room was clean and inviting. I'd recommend an area rug in the living room area for a more co... Read more
from New York City, New York
Submitted on 01-07-2016
Property is very nice, but beach is limited mainly due to the way keys are situated. Problem is with lower quality rooms that need to be cleaned better with attention to detail befitting a Waldorf Astoria property. Staff should be audited for their work and held accountable. They are obviously doing a quick and less thorough job. Dust is sitting in places for some time as it was very thick.
from
Submitted on 01-07-2016
I've stayed at this hotel before 6 years ago, it was as beautiful and in a great location as I remembered. The beach service (just the chair guys) were very rude. Your afraid to even try and get your own chair when there's no one around. To order drinks around the pool be prepared to pay $15 for mixed drinks. The walls are thin which I knew that from before but the gorgeous grounds and location make that up for me. My family loved our stay here and would come back again.
from
Submitted on 02-07-2016
This hotel is beautiful, right on the water. the staff very friendly. The breakfast buffet is $27 for adults and $13 for kids. Rooms are beautiful, comfortable beads. the pools are amazing. Overall this a great and British place to stay with the family.
from
Submitted on 02-07-2016
With our son at camp and the schedule permitting a short getaway, we headed back to Key West for the first time in nearly twenty years. We were not disappointed. Patrick at the front desk made sure that we had the prime suite right on the beach. Once on the beach, Mark made sure that we were well hydrated. Mark also turned out to be a man of many talents. Our sunglasses always sparkled and he welcomed all of the sun goddesses on the sunset cruise. Speaking of the sunset cruise, Jordan and Desire... Read more
from Atlanta, Ga
Submitted on 03-07-2016
My wife and I visited the Casa Marina for four nights around July 4th, 2016 for a quick getaway from Atlanta. We are in our early 30s and wanted a few nights away without the kids. We wanted a location without Zika, an upscale resort with a beach and pool, and a hotel in the same timezone as Atlanta. Key West is easy to get to via Delta. If you want an upscale resort with a pool and beach access, you only have a few options on island. Casa Marina is likely your best bet. I would rate the h... Read more
from Columbia, South Carolina
Submitted on 04-07-2016
We really enjoyed our stay! The resort is beautiful, the food was good and we had a blast on the sunset cruise! The buffet breakfast was expensive but delicious!!! It was the most extensive Buffett I have ever seen. We loved the staff and our bed was comfortable. Our daughter awoke every morning to roosters, but she is a light sleeper.
from Ireland
Submitted on 04-07-2016
Spent 5 nights here and felt underwhelmed with the overall experience. Everything seems to be extra from the resort fee to car parking. Its a busy location with lots going on. Nice pool area albeit busy. Nice location on the southern end of Duval Street and away from the madness that goes with it. A good 20 minute walk to the center of Duval Street. Breakfast expensive for just buut acceptable food for nearly $30 per person but lots of good places to eat nearby.
from
Submitted on 04-07-2016
we had a very nice room.....staff was friendly and helpful. It was a lovely place. This was our Anniversary trip and we plan to go back. It had an adult pool and family pool for kids, the outdoor bar restaurant was nice and food was very good.
from North Fort Myers, Florida
Submitted on 05-07-2016
We've stayed at Casa Marina twice and it was wonderful both times. I particularly like the rooms located in the old section of the hotel. The pool area is very nice. Hammocks right at the beach, beachside massages. We had dinner at a private table set up right on the beach. I have nothing negative to say about this resort, they go above and beyond to make your stay fabulous .
from
Submitted on 09-07-2016
The staff, especially the bartenders Robin, and Julie were great and always left you with a smile on your face and a tasty drink! The pool staff is excellent and hardworking. We came down from Rhode Island to celebrate an anniversary, graduation, and a birthday and Mark brought us complementary champagne! The staff always makes this trip that much more enjoyable! Shout out to Rich, Daniel, Wes, and Kenny for taking care of us all week. Wouldn't have changed anything about the stay at this hotel!... Read more
from Philadelphia, Pennsylvania
Submitted on 09-07-2016
We have stayed at the Casa Marina six times over the past four years. Property wise it is the best resort in Key West. It is really nice just relaxing on a lounge chair amongst the sprawling Palm trees after a long walk on Duval. In the evening you can relax on the outdoor lounge furniture while sipping a glass of wine and watching the high tide come in. You really feel like you are on vacation here. The main building is also Beauitful with a contemporary Mediterranean flair. The hotel is not ch... Read more
from Boca Raton, Florida
Submitted on 09-07-2016
It took half an hour to chec-in. She insisted that we have not prepaid the room, she later figured out that we did. We had problems with the shower and A/C. Overall it was a dissapointing experience. And it is very expensive...
from Denver, United States
Submitted on 09-07-2016
Pretty pricey for what you get. location is great, pools nice. rooms ok, grounds very nice. Don't settle for the food in the hotel many great rest. nearby. Beach staff very helpful. if you have a car go off property for water sports. Gym is pretty good for a hotel gym.
from Toronto, Canada
Submitted on 10-07-2016
My wife and I stayed at this hotel July 5 - 7, 2016. Room 292. The hotel definitely has some positives but there were major disappointments as well. Here are the pros and cons: Pros A beautiful setting with a private beach and two lovely pools. A beautiful place to relax day or night. Most of the staff provided a high level of service (but see comments under Cons below) Excellent water sports and other activities available immediately adjacent to the private beach Cons The hotel was la... Read more
from Jacksonville, Florida
Submitted on 11-07-2016
What a great place to stay! A beautiful, quiet spot, right down the street from Duval. The breakfast buffet is the absolute best, make sure you don't miss it. The service was also good, always making sure that we had everything we needed.
from
Submitted on 11-07-2016
Lives a bit from its history but all in all a good hotel. Bedrooms at the side wings need a bit renovation Very friendly and helpful stuff. Perfect location to enjoy a romantic or famliy weekend (has got a seperate family/kids pool) Recommend to book a jet ski island tour
from Charlotte, North Carolina
Submitted on 11-07-2016
Stayed 4 nights here. The room was neat and clean and we had a beautiful view of the ocean from our balcony. The highlight though is the pool. Wes,Mark, and Rich that worked the pool are the best ever. Constantine , the pool bartender was also great. These four guys made our stay extremely enjoyable and my wife and I will definitely be back. These guys took care of everyone at the pool every day and always had a smile on their face and a willingness to please the customer. Employees make the dif... Read more
from Chicago, United States
Submitted on 11-07-2016
We love the Casa Marina! The hotel, the staff, the grounds, the food, everything is perfect! We can't wait to come back. A MUST is a catamaran trip on Footloose! Snorkeling, food, drinks - best Captain and Crew. Loved our trip on the water! Thank you Casa Marina for a wonderful vacation!
from
Submitted on 12-07-2016
there are much better and less expensive places to eat or drink minutes away from the hotel. It is long trip from the room to the reception over slippery floor, then a long trip to parking or wait for valet and that is the only way one can get in or out. Otherwise, this hotel is a perfect fantasy on beach. Clean, tastefully decorated, 2 huge pools, staff is great,...
from Pittsburgh, Pennsylvania
Submitted on 16-07-2016
The hotel itself needs some updating but the exterior (pools, beach area, ect) were great. What made the experience great for my wife and I was the staff. From the start the concierges Jenn and MJ helped us set up everything we wanted to do and worked out any little problems we had very quickly. At the Sun Sun Bar Kay and Scharm made sure our glasses never stayed empty long and had great recommendations for different drinks for my wife. While at the pool or on our beach chairs we had 2 great... Read more
from Weybridge, United Kingdom
Submitted on 16-07-2016
Our party of eight arrived late afternoon, I believe the tone of any hotel is set by the greeting/treatment upon arrival, some of our group found some reception staff to be unfriendly/rude, and were not impressed a couple in our group were also told that their room would not be ready until five pm and when they got to the room the smell was unbearable I won't go any further about that description, they had to then push/hassle to be moved and wait until even later that day, not great start! Our r... Read more
from Dallas, Texas
Submitted on 16-07-2016
I don't think this hotel is a 4 or 5 star hotel. When we arrived our room wasn't ready so they put us in a room that looked to the street trash. Definitively not the view you expect in Key West. We were changed to another room. It was very very dirty. Our room wasn't clean on a daily basis, when we called the front desk man said he'll put us on the list since they were short of staff. It's such a beautiful building but poor management. It's not worth the money.
from London
Submitted on 16-07-2016
Any visit is marked by the tone set on arrival, this wasn't god for some of our party, they felt the person checking them in was rude, one of our group had to wait until 5.30 to get the room, which smelt disgusting and then had to hustle to get the room changed and wait until 7.30. Our room which we paid an upgrade fee of $100 total of $469 per night had a great view over looking the pool/beach area, the doors to the terrace felt very shaky and need some work and paint would be good, the metal r... Read more
from Charlotte
Submitted on 17-07-2016
I don't even know where to start....I'm beyond shocked at our experience. My husband and I are loyal Hilton brand followers and we both (literally) stay in a Hilton brand hotel every single week for work. We love the consistency wherever we go, so I have no idea what happened here. We have stayed at Waldorf's in London, New York and Rome and all were first class in every aspect.....this place? No class. Let's start with the positive because my mom taught me that's there always is something goo... Read more
from Daytona Beach
Submitted on 17-07-2016
We go to Casa every year for a week. I'm not sure what people are talking about when they described dirty rooms & lack of room service. We have never experienced anything short of stellar service and amenities. Sure the building of older but it was built my Henry Flagler and the charm of casa wouldn't be the same if updated. I have been diamond with Hilton for a very long time and happen to love everything Casa has to offer.
from Jundiai, SP
Submitted on 18-07-2016
This hotel has what is needed for a perfect say. Seafront, nice and helpful staff, big pools with service, convenient restaurant, good room with confortable beds, clean bathroom. Why it's not great? Old and noisy air conditioning in the room. I simply could not have a good night of sleep. The sound of the air conditioner is too high (up to 66dB measured with phone app) and the temperature fluctuates too much in the on/off cycles. Noise, hot and cold doesn't Mach with good sleep...
from
Submitted on 18-07-2016
This is our 3rd time here. We love this resort. Favorite place of all time. Love the smell when you enter the lobby. Hammocks on the beach are great and very relaxing. Staff goes the extra mile to ensure all your needs are met. Only draw back is that the beach on Key West in this area is not that great but the pool and outside restaurant more than make up for it. If you want larger rooms get on the 1,000 side of rooms.
from
Submitted on 20-07-2016
Five years ago this was the perfect resort. You could not ask for anything better. Still a great place to stay, however, the decline in the cleanliness of this resort cause me to give it 4 stars instead of five. My wife and I needed a quick get away with lots of fun and relaxation, and the first place that came to mind was the Casa. Great property set right on the water, great food, drinks and water activities all available right on the resort grounds. When we mentioned that we were there five y... Read more
from St. Louis, United States
Submitted on 20-07-2016
Hotel is fine but overpriced for the market. I didn't have the best experience with room service and thought the staff handled it poorly. The pool is average. The property is dated. Loved keywest and the vacation was awesome. Food on the island was worth the trip.
from Boston, Massachusetts
Submitted on 23-07-2016
When arriving at the hotel, at 330pm, we were informed that our room was not ready because the current guest requested a late check out. )Check in at 400pm) Around 5 they informed us that our room won't be ready until 730 would we like an upgraded room. Sure that will be fine. The door to our room could not be opened without force. Once inside the room smelled like urine and athletes foot. Had one of our friends come to our to make sure it just wasn't us. While laughing hysterically he sa... Read more
from Sao Paulo, SP
Submitted on 23-07-2016
The Key West atmosphere is preserved at this place, without loosing confort and modernity at the attendance facilities. Its location is perfect to walk or ride to the city center but at the same time is peaceful and quiet.
from Miami, Florida
Submitted on 23-07-2016
This is a faux four star hotel. The exterior is beautiful and well maintained with good bar and restaurant service. The interior of the hotel is a disappointment. The elevator was dirty and remained so for our 4 day stay. There was green mildew/mold growing on the the windows in the fitness center. There were children on the equipment and no signs to advise that this was not acceptable (let alone a huge liability). Our room was not serviced the first day we were there. We were told we should hav... Read more
from
Submitted on 23-07-2016
Kudos to Robin and Jeffrey, impeccable service! Peel and eat shrimp was fabulous and in general the outdoor restaurant was delicious. Don't forget to visit the spa, friendly staff, very pleased with my three treatments! Private beach. Walking distance to Duvall Street. Room was bright and airy, clean, comfortable beds. The cafe staff weren't morning people. I would definitely stay there again. Take the Sunset Cruise on the "Footloose"!
from Cleveland
Submitted on 24-07-2016
My husband and I have just returned from Key West and we stayed here for 6 days after having 6 days in Miami. The drive was long but worth doing once we reached the Keys. We upgraded to an Ocean view with balcony and we were allocated a room in the west wing. We were very disappointed with the balcony which was very open with no privacy whatsoever looking out onto other balconies, although we did have a sea view. Because of the lack of privacy we did not use it at all. The bathroom was also the... Read more
from New Jersey
Submitted on 26-07-2016
The Casa Marina, A Waldorf Astoria Resort, located in Key West, Florida, is a superbly designed, constructed, and decorated placeā?¦ with much less than appropriately matching attention to the clientele. While the lobby and Flagler Bar, and the wading areas and full pools flanking the restaurant terrace, are all beautiful to behold, the staff in all these places are simply not up to the quality of service that their surroundings suggest they should be providing. Background: We arrived a full t... Read more
from Omaha, Nebraska
Submitted on 26-07-2016
The old architecture is very nice and it is a great place to stay. The bar, restaurant service personal are great and do going the extra mile to make you feel special. The same counts for beach service from barefoot Billy. The front desk personal is doing okay only the minimum and the room cleaning service is terrible. But the Manager goes also the extra mile to make it right. I would stay here again
from Sewickley, Pennsylvania
Submitted on 27-07-2016
The resort location and grounds are very nice. I found the hotel staff to be super friendly. Where this property strikes out and falls far short of the Waldorf Astoria standard is with respect to housekeeping. I couldn't happen but to notice all the grime on doors and walls throughout the hallways. Some cracks in the shower tiles and some rotting off the bottom of the bathroom door were something I would not have expected to see.
from Baton Rouge, Louisiana
Submitted on 27-07-2016
The case marina resort was beautiful and staff was so nice and helpful. The two pools (one for family and one for adults only) were nice with a great view of the ocean. Breakfast ocean views were incredible. We booked our snorkel and also our jet ski tours on site and was picked up from the resort which was very convenient. All the food and service was great. First class resort for sure!!!
from
Submitted on 27-07-2016
This is the best hotel in Key West! A large private beach, a family pool and an adults-only pool, and all of the friendly staff will definitely make your stay perfect. My husband and I stayed in the Flagler building and had a beautiful room with a comfortable king bed and a view of the pool and ocean. The poolside staff will setup your chairs with a cover and towel. Throughout the day they make sure you're comfortable, offering a free sample of the drink-of-the-day, a frozen eucalyptus towel wh... Read more
from Las Vegas, Nevada
Submitted on 29-07-2016
Beautiful property. Kay at the pool bar outstanding in her service and her 'locals' recommendations. Good experience overall. Lack of sandy beach a setback. Lack of non touristy outings a set back. Extreme humidity a set back. Aside from all that this is a beautiful high end property. Staff all helpful and cheerful. Several great dinner spots within walking distance, most notably Louie's Backyard, Salute, and Garbos. In order, a delicious brunch place, a casual but classy beach Italian restau... Read more
from
Submitted on 29-07-2016
Having stayed in other Waldorf hotels I expected the same level from here but was very disappointed by a lot of things. We had 2 suites the 1 in the main building wasn't bad but the 1 in the new building was poor. The room wasn't well maintained I know it's harder to mantain a property close to the sea but at the prices it shouldn't be this bad. the balcony was very dirty. The breakfast buffet wasn't great when you have had it in other Waldorf's also adding an automatic 18% gratuity to a buffet ... Read more
from Rio de Janeiro, RJ
Submitted on 30-07-2016
Looking for a 5 stars resort to relax in the Florida keys might become a project.. I ended up picking the Casa Marina, which I wouldn't do it again. The pool and public areas are stunning! The room seemed like a hostel, and I am not overreacting. We had a ocean view room with a little garden with direct beach access. Excellent booking class. For the price we paid we expected nothing than what the Waldorf Astoria normally offers. This hotel is not the case. We asked maintenance to fix our shower ... Read more
from
Submitted on 30-07-2016
Recently stayed at the Casa Marina for my second time. My first visit to Casa Marina was about 6 years ago. This past stay was still a great experience but the rooms are in need of updating and showing signs of deterioration. Highly recommend SunSun Resturant.
from
Submitted on 31-07-2016
We checked in early and relaxed at the pool while waiting for the room. The lobby and pool areas are great and have attentive staff. The room...The hotel was completely booked and apparently we got the last room available. It was the most unappealing room I have seen in years and was in serious need of updating. It had 20 year old ish beat up and broken wood grain mica furniture -I'm not kidding, No bed skirt(really), no decor at all, off white tile and walls, broken bathroom pocket boor-che... Read more
from
Submitted on 02-08-2016
We traveled to Key West for our honeymoon. Casa Marina was our first stop and our favorite hotel that we stayed at while on the island. The pool view was beautiful and given we were traveling on our honeymoon the adult only pool was a nice touch. The ocean water was very warm and offered a dock to help you avoid the rocky ocean floor while entering the water. We were greeted with professionalism and superior customer service at the desk, lounges and pool staff. We never met the housekeeping staf... Read more
from Glen Burnie
Submitted on 02-08-2016
We took our daughter to Key West for a 21st birthday trip/celebration, and stayed at the Waldorf Astoria Casa Marina. WHAT a great choice. We will definitely go back as soon as we can! The location has very nice suites, and a small beach (which is not common in Key West). VERY VERY nice.
from
Submitted on 03-08-2016
Fantastic kids activities at this hotel! Craft activity everyday and great pool games organised by the activity coordinators, Angelic, Mary Grace and Emily! Thank you! We have made jigsaw crabs, sand art and photo frames. Pool activities have included beach volley, pirate coin hunt. Don't forget to do the brilliant bracelet hunt with the map, our kids loved this! Enjoy!
from Terre Haute, Indiana
Submitted on 03-08-2016
I am a frequent traveler and used Hilton Points for this two day stay. Hotel is off the beaten track and to get to Duvall Street it is a $10.00 cab ride from this property. Cab's can be hard to get but the bell staff do a great job in tracking down cabs once they are requested. Old part of the hotel is beautiful with lot's of old style. Lobby is nice and walks out onto a great pool patio/deck that looks out to the ocean, The room we stayed in was in the new wing of the hotel and was very gen... Read more
from Wigan, United Kingdom
Submitted on 04-08-2016
We stayed for 3 nights here- couldn't fault it. The location of our room was perfect overlooking the sea, a little away from the pool area. It was really peaceful and tranquil. The breakfast excellent. The hotel is about a 10 minute stroll from Duval Street though- there is a hop on bus that calls at the hotel during the day. Loved it though.
from
Submitted on 04-08-2016
Gorgeous property with beautiful beaches, great calming ocean views, two pools (one designated for adults), beachside food and beverage service, poolside bars, hammocks, pier access, water sports, you name it!
from
Submitted on 05-08-2016
My cousin raved about this place since day one so we had to give it a try. We got to eat right on the beach which was awesome. The drinks were great, very strong. The food was great too. My aunt had the lobster pasta which was to die for. My uncle, cousin and myself got the paella. The two others got the ribs and scallops which both looked amazing. I would definitely come back My only downfall was that some of the mussels in the paella had a horrible smell to them and tasted rotten. We had tol... Read more
from Miami, Florida
Submitted on 05-08-2016
By far the best hotel in Key West. The adult and kids pool are great! The little breach is just perfect. Beach in the keys is rare so this was amazing. The service outstanding! The ambience is nice and not crazy...good crowd. I would say perfect for coupes, adults getaway, and family vacations.
from Fort Lauderdale, Florida
Submitted on 06-08-2016
Very outdated Hotel. The rooms are very small. The staff not very friendly. Very bad value. Bathroom did not have the exhaust fan. The mirror and hair dryer were rusted. the pool did not have any towels at night and the employee was not helpful. felt like a ripoff experience. the breakfast buffet was nice
from London, United Kingdom
Submitted on 06-08-2016
I normally do not write reviews of places I stay, I find them useless and never truly accurate but in this case the staff member Ely at the Casa Marina pool staff was so amazing that I found myself wanting to do it, he was just that good. My family and friends came down for a week from the UK, we were a group of 12 so a handful to say the least. Our first day we met Ely on the beach, from the moment we met him till the moment we left after 7 days he was at our service. First we are a bit dema... Read more
from Miami, Florida
Submitted on 10-08-2016
We recently stayed at this resort for a short weekend getaway. As part of the Fine Hotels and Resort program, we were looking forward to some basic features that the resort announced through the program and the website. Overall, we were rather disappointed. The good: the report is an architectural gem and as such a wonderful living part of Key West history. In its heyday, it must have been a splendid feature close to the southernmost point of the united states and impressed with its high ceilin... Read more
from Aurora
Submitted on 10-08-2016
Last time at the Casa Marina was 32 years ago. Was great then and even greater!! From the time you walk thru the doors of the old Flagler Mansion you are taken back in time to the grand old days . Then you walk the the lobby into the main court yard to beautiful views of the oceans and pools , spa's, resturants , entertainment going on. A real paradise with its own private beach pier. Our Consegier MJ help plan and talk care of all our daily excursions and dinning reservation. Even if booked MJ... Read more
from West Palm Beach, Florida
Submitted on 10-08-2016
Had a double charge on my room at check in and requested that it be reversed immediately and was told by the very young girl at the the front desk that it could not be reversed until I checked out. I than asked to speak with a manager and she insulted me and than said the manager could not reverse the charge. The evenly did reverse the charge and apologized for the clerks rude behavior but was still in shock at this girls very unprofessional and rude behavior! I think it is very hard to find qua... Read more
from Fort Lauderdale, Florida
Submitted on 10-08-2016
This is supposed to be a Waldorf, which I would expect to be awesome, but the room was uninspiring. It was nicely finished, but there wasn't even a chair in the room to sit. A place like this should be about comfort. The beach is very small, which I guess is to be expected in Key West. They have a nice food service right on the beach. Overall, very expensive, but more fun could be had elsewhere.
from
Submitted on 11-08-2016
Our stay at this historic property in Key West was delightful. The location on the beach is beautiful. They have 2 pools, one for family and one for adults. The concierge was very helpful. The room we used had an ocean view with a balcony was very nice. We stayed in the older portion of the hotel and it could use a little makeover. We would recommend this hotel in Key West for a romantic getaway.
from Kent
Submitted on 11-08-2016
We liked the Casa Marina, there's not much around the area but you can get a cab to Duval Street for street entertaining in Molloray square and restaurants. The hotel is clean and I found the staff to be helpful. The bar staff Julie was excellent and made a great Pina with dark rum. The breakfast is too expensive and not worth $27 dollars - kids under 12 eat for $13. After staying that we only want toast, they agree to charge us $4 for toast then $5 for coffee - ridiculous! The food at lunch an... Read more
from Jacksonville, Florida
Submitted on 12-08-2016
We love this resort. The staff our amazing. The rooms that overlook the pool and ocean are lovely. Everything you need to relax and have fun is all there. Location is great for couples and families. It's just about perfect.
from Brussels, Belgium
Submitted on 13-08-2016
This was our first time in Key West. We discovered that Key West is an island a rock. Originally there is no sand; only rocks. So even if Casa Marina is on the beach, there is no sand. The direct consequence being that the swimming pool is crowded. Good news for those without children; there is a second swimming pool for adults only. The hotel is old and needs renovations. For your information you will know that the rooms 101 and 103 have a parking view... There is a funny smell in the bathr... Read more
from Miami, Florida
Submitted on 13-08-2016
I've been to this property 3 times, and had a fantastic stay last year. We were in between the Casa Marina and the Reach, and chose to go here since we thought we knew what to expect. I am still at the hotel at the moment, and can say I will probably never stay here again. Thank God I paid with my points, about 140,000 worth, instead of the $1000 it would have cost md for the 2 nights. Enough venting... The room is in terrible shape (I will post pics). It looks like a half finished illegal ... Read more
from Royersford, Pennsylvania
Submitted on 14-08-2016
Our favorite place in Key West! Just celebrated out 30th anniversary there! Special shout out to Marc from Barefoot Billy's who always takes great care of us! The pool guys are great...cleaning your sunglasses, cucumbers for your eyes, iced towels for your neck and free drink of the day. Ended our week witb an awesome sunset cruise on Footloose!! Great week!
from Augusta, Georgia
Submitted on 16-08-2016
I expected more for the price we paid. At $400 a night, you expect the room to be in tiptop shape, but it was not! The bathroom look like it had been flooded paint peeling off the walls rust stains mold on the shower curtain! The pool experience Was delightful.
from Tulsa, Oklahoma
Submitted on 16-08-2016
We enjoyed our stay at the Casa Marina, we had a king bed with a balcony and it was wonderful. The staff were very friendly and even remembered our names, which was a nice touch. Rooms were clean and comfortable. We walked almost everywhere, but taxi cabs were readily available. Be prepared to walk at least 0.7-1.5 miles if you want to go to different restaurants and attractions. Beach was usually not as busy as the pool and we usually got out on the beach around 10 am. Most of the pool staff wa... Read more
from Michigander
Submitted on 16-08-2016
What was supposed to start off as an amazing 50th birthday celebration ended up being a huge disappointing stay. I had reserved 2 rooms for my stay, one of which was a Grand Ocean View King and the other a Standard Guest Room. When we were finally able to get our rooms at 4:00PM (usually I can get a room earlier with my Diamond status), we quickly found out that the Grand Ocean View King room was a corner room that was basically cut in half from the pictures on the Hilton website. The bed basica... Read more
from West Melboure, United States
Submitted on 16-08-2016
Nice hotel in close location to the end of Duval St, Key West. Rooms need to be better cleaned, smelled musty and vent on walls in room and bathroom were very dirty. Pools are nice and clean, bar serves great drinks pool side but a bit pricey.
from New York City, New York
Submitted on 17-08-2016
I was very disappointed with this Waldorf property. I chose this hotel for my engagement trip and informed the hotel about the impending marriage proposal. No suggestions were made. Nothing was special about the room. Etc. finally towards the end of the day a bottle of proseco was dropped off. More importantly,our room's toilet ran nonstop for the first two days and nights, which made sleeping difficult. After the toilet was"fixed" on the third day of our stay, it began running again half way... Read more
from Austin, Texas
Submitted on 06-09-2016
I used Honors points for this stay and thankful I did. If I had paid for this hotel I would've been sorely disappointed. Ants in the first room which was corrected and we were moved. Both rooms however appeared to have a mold issue on the ceilings. I get its FL and very humid but something needs to be done. Overall, average hotel. I'd rather not used as many points and stayed at a Holiday Inn.
from
Submitted on 07-09-2016
Amazing Trip , food , sun, pool, rooms,service , jetski tour was amazing. everything excellentš??»š??»š??»š??»š??» especially i was available to go with my dogš??¶š??¶. i love the view of the hotel , fantastics afternoons.
from Alpharetta, Ga
Submitted on 07-09-2016
The resort itself was great. The staff could not do enough for you and was always there when needed. The only down side was the dining. For breakfast it was either the cafe or the dining room, for lunch it was only poolside and for dinner, it was poolside as well . The have no formal dining, which is why we had to leave the property . Other than that it was a great time.
from Smyrna, United States
Submitted on 07-09-2016
Great hotel and location in Key West with well maintained beach, pools, and grounds. A little pricey being in the off season, but the great service was worth it to help us relax for our family vacation.
from
Submitted on 08-09-2016
Reception area is really nice, employees are friendly and the food and drinks at the pool are good. Unfortunately there are some downsides: There is no walk in shower (at least in my room). I like to shower warm, and by warm i mean jacuzzi warm (>30 Celsius), unfortunately this is not possible since the water coming out of the bathtub shower isn't really warm. The wifi in the hotel is really slow and crashes all the time. Other than that, it's a good place to stay.
from Seattle, Washington
Submitted on 10-09-2016
Amazing property with great service, an awesome location/beach, and exceptional food. Some of the rooms are in need of remodeling and it can be quite noisy due to the maids slamming doors and the tile floors which allow the noise to carry.
from Destin, Florida
Submitted on 11-09-2016
The best rooms to book would be the ocean view rooms. It will take you only 50 paces to get to the ocean. The best part is that the walk to Duval street is a 1/2 a mile. I would suggest leaving your vehicle @ the resort and walking or else you will have to pay to park anywhere on Duval UNLESS YOU HAVE A HANDICAP STICKER! We found this out later on. If you have a disabled and have a sticker on your tag or the hanging sticker, parking is FREE!! After talking with a few locals, we found this out ( ... Read more
from Magnolia, Delaware
Submitted on 11-09-2016
We could only spend one night but the accommodations were so comfy we slept in late! Of course the Rum bar downstairs had a little to do with that too! Lol! Nice pool, outside bar with snacks were great. We tried something new, Fish dip. It was mahi and tasted rather good! Sorry we couldn't stay longer!
from Philadelphia, Pennsylvania
Submitted on 12-09-2016
We have been staying at this Hotel for about 20 years now. This past August We spend 4 nights here and had 2 adjoining rooms for our family vacation. We are Hilton Diamond Honors Members. We had called ahead and made arrangements for our rooms to be near the pool and ocean view. They didnt honor that commitment, however they also didn't charge us extra for the ocean view. Everyone at this hotel was extremely helpful. They go out of their way to help. This is very important when you have ... Read more
from Houston, Texas
Submitted on 12-09-2016
We have mixed reviews about this property. Some areas are nice and others need a face lift. Half the staff were very nice while the other half seem like they are being bothered. Most of the bar tenders where very nice and attentive. Food is average & overpriced. Check-in was basically here are your keys. No explanation of the property or the amenities. Check out was a little messy until the manager got involved and made everything right. I would say he along with 1 or 2 others went out of their ... Read more
from Miami, Florida
Submitted on 13-09-2016
The best and unique place to go in Key West... We went every single day that we stayed there at the pool bar during lunch; every single hotel staff was extremely nice. Pam at the pool with her team; Taylor & Hayden as well walking around the pool and offering us PiƱa Colada; what else can you ask for when you have such a wonderful staff taking care of you??? Our place to eat during the day was the pool restaurant & at night time Spencer's at The Reach (Waldorf Astoria) We are def coming ba... Read more
from Portland, Oregon
Submitted on 14-09-2016
Our room was basic and overlooked the parking lot. We actuallly didnt mind because we were rarely in our room....HOWEVER....it needs to be renovated and updated. The bathroom fixtures, the walls, the color scheme and the overall amenities of the room. Very sad for a Waldorf property. Actually felt like a Motel 6. The property as a whole is beautiful and the staff are amazing, especially Frederick, the bellman! He gave us an amazing list of restaurants to try and he was spot on with each on... Read more
from Roseburg, Oregon
Submitted on 14-09-2016
Charming, historic hotel located on the beach! The hotel helped us schedule a snorkeling trip and we we picked up at the hotel. Jet ski rental located steps away from the hotel, swimming pool with bar service. The staff was friendly and helpful. The only downside to this location, not much of a beach and couldn't swim in this area. However, the ocean can be seen from the pool area!!
from Russellville, Arkansas
Submitted on 19-09-2016
My wife and I recently made our first trip to Key West and chose the Waldorf Casa Marina for our stay based on American Express Fine Hotels suggesting it. It's in a great location in Key West and is an older property. The service was very good and it's obviously and older property that's generally well kept. The pool area is very nice and it had a nice beach for Key West...and Key West beaches aren't generally the kind of beaches you'd experience at Destin, Panama City and the like...they're muc... Read more
from New York City, New York
Submitted on 19-09-2016
Overall, a pretty good experience. I'm not a huge fan of Key West in general, so that may factor in to my review. The pool/beach/outdoor area is nice, but not on par with other 5 star resorts. Probably somewhere around the 3.5-4 star resort quality. Drink/Food service at the outdoor areas were pretty good. Rooms were okay, clean, but again, not 5 star quality. The resort has everything you would need/want, but just not necssarily as high of quality as you'd expect with a 5 star resort. It is sup... Read more
from
Submitted on 19-09-2016
Arrived for brunch just before closing, said they were still seating (of course, $$). The food/drinks were fine, but while finishing our meal the staff was already cleaning, mopping the floors, etc. Totally unacceptable, especially for 'Waldorf'. Very disappointed when staff are allowed to do this.
from merritt island, fl, United States
Submitted on 19-09-2016
See above and note posted previous. Hilton Honors check in should accommodate what was booked. Booked Ocean View/Front with balcony and a king bed. After check in went to a room that was not acceptable and had to go back to manager to get correct room worked out.
from Miami, United States
Submitted on 19-09-2016
The hotel is the most luxurious in Key West for sure. It's close to Duval Street so the location is excellent and convenient to get around. Lots to do within walking distance including the Southern Most Point. Staff is incredibly friendly. Two pools, one for adults, one for children which was perfect for my baby. My tip, take a week and go during the off season like we did. It's still busy enough where it doesn't feel like a ghost town, but commuting was a breeze. Drove down on a Monday m... Read more
from Pompano Beach, Florida
Submitted on 20-09-2016
If you are looking for relaxation, luxury, romance, and beauty Casa Marina is the perfect hotel. My wife and I spent 5 days here for our honeymoon and it was everything we ever dreamed it would be . Steven Tesch the front office manager was amazing when helping us with the room assignment and making sure that everything was perfect for our special week. The pool side suite with the patio was perfect for just walking directly out to the pool. The service at the pool was fantastic with frozen euc... Read more
from Utrecht, The Netherlands
Submitted on 20-09-2016
I booked this hotel due to it being a Waldorf Resort hoping for excellent accommodation, food and service, unfortunately it did not deliver on any of these. The first room a King Suite with Balcony was tired and we had 3 issues in the first two days. The door kept refusing to open and in the end security could not even get us in so the door lock had to be changed after many times backwards and forwards to reception for new keys. On day 2 we had a floor into the room from the balcony, the water w... Read more
from Forest, United States
Submitted on 21-09-2016
Great hotel, friendly staff and enjoyed my entire week. Look forward to returning next year. Stayed in original hotel and bathroom was a little cramped. Best bar staff, enjoyed meeting new friends that will return. Best chicken fingers on island! Overall 100%
from Fort Lauderdale, Florida
Submitted on 22-09-2016
Gorgeous hotel love my private beach, food, just perfect get away, room clean nice view gracias a todo el staff for make us feel like princess in a Mediterranean hotel style, the food delicious and fresh Graciassssssssss
from Ann Arbor, United States
Submitted on 22-09-2016
You can go wrong with this spot. Very nice!! Great view, great beach for Key West, great pool, and the location couldn't be better. I would highly recommend staying here. Romantic enough for couples and a huge adult pool to enjoy. Lots of hammocks and places to relax.
from San Antonio, Texas
Submitted on 25-09-2016
I am just not a fan of this hotel...The rooms are average and the staff is clueless. The property itself is nice and the Beach is lovely, Mr Steve and Jason are great at the beach but other than that I really don't have a lot of great things to say about The Reach.
from
Submitted on 26-09-2016
Just returned from a very brief stay at Casa Marina. Didn't spend much time on property, but hopefully next time! Hotel is beautiful, grounds are immaculate and lovely, all staff were friendly, efficient and ready to help with anything we needed. Room was comfortable and convenient to the pool area and beach. They are renovating so the lobby has been moved from the original location (temporariily, I assume) to one of the ballrooms. This really is not an inconvenience because of the way the hotel... Read more
from
Submitted on 26-09-2016
We absolutely loved the hotel. The location is ideal. The staff exceeded expectations! We will be back often. The private beach was so peaceful. The hotel is a short walk to Duval St. Night life. The sunset view from our room was spectacular!
from Beaumont, Texas
Submitted on 26-09-2016
I've always heard good things about a Waldorf Astoria hotel. This was my first time to stay at one. The Waldorf Casa Marina was probably the worst hotel I've stayed at since I was in college on Spring break. This place was the pits. The employees are slow and weird and the managers are non-existent. We had planned to stay several nights, but after one night we had learned our lesson. The staff talked us into an upgrade to an ocean front suite. This place was a real dump. The paint was din... Read more
from philadelphia, United States
Submitted on 26-09-2016
it was a beautiful resort, the staff was really great, and a very good overall experience. the views were second to none I look forward to staying there in the future. I definitely wood recommend the casa marina.
from Key West, Florida
Submitted on 29-09-2016
I saw the suites, they looked great, but I was staying in a standard king room which was small and had constant ants despite frequent sprayings. Hey, it's Florida, I can tolerate a few bugs, but not ideal at all. The food and service was very good, so that helped. They are in the midst of remodeling so perhaps things will improve. My room, especially the bathroom, was not in the best condition.
from Gainesville, Florida
Submitted on 29-09-2016
The Casa Marina is the dream of railroad magnet Henry Flagler. He was able to reach his goal of bringing the railroad to the keys but his friends and business associates had to complete the dream that is Casa Marina. The historic charm of the hotel is right out of the 19th century and is a true reflection of where the monied gentry played. But these days the Casa Marina resort is accessible to most everyone. The third floor king room where we stayed had a lovely unobstructed view of the ocea... Read more
from Yarmouth, Maine
Submitted on 30-09-2016
Checked in on Sunday, staff was excellent. Original room was a "prison cell" according to my wife. We upgraded to a bigger room which was better but still a little tired. Great view and the suite was well laid out.
from Buford, Georgia
Submitted on 30-09-2016
Absolutely fantastic stay with ample highlights: - Impeccable service: Staci at the front desk had great recommendations for things to do on the island and the poolside service from Hayden, Daniel and Ashleigh was on point. Frozen towels, popsicles... yes. - Delicious food (With an extra nod to the Flagler's Favorite for breakfast). - The room was clean, comfortable and inviting and our Nespresso Machine got its workout in during our week. Tip: definitely strive for daily afternoon naps in on... Read more
from Levittown, Pennsylvania
Submitted on 30-09-2016
Carlos Valdez is the man!! Without his help, it could have been a disappointing vacation. He took care of my concerns and made it enjoyable! Drinks were on the expensive side and no complimentary coffee in the morning, well they have it between 430 and 630 in the morning??
from Chesterfield, United Kingdom
Submitted on 09-10-2016
Stayed Oct 1- Oct 8. The final stop of our two week Florida tour, after a hectic 5 days in Orlando and a long drive to Key Largo, it was time for a week of relaxing and sun in a place I have always wanted to see after driving Highway 1 along the length of The Keys. Arrived on Saturday afternoon, parked up in the car park over the road (which was charged at $20 per night) and walked into the lobby...wow. Beautiful first impression, all that was missing was a pianist playing tunes on a grand pian... Read more
from Port Saint Lucie, Florida
Submitted on 11-10-2016
It was my wifes birthday so I spent the extra money for the extended balcony and it was amazing but to hot on it to enjoy it in July. Also the mature trees in the courtyard blocked the majority views of the ocean. Service was top notch and I recomend not to vallet park if you plan on using your car during your stay its quicker to self park. overpriced for the room but it is Key West. right on the border of being to far to walk to Duval. if you plan on walking to Duval area from the Hotel bring y... Read more
from Mobile, Alabama
Submitted on 11-10-2016
From the moment we pulled up to the property, checked in, wined and dined, meandered along the property... to the absolute last moment at check out.... the staff was kind, courteous and very astute as to how to make the very most of our visit. They were detailed oriented in such a manner that we had been put into out original room with a bottle of sparkling wine waiting on us. Skye and Julia kept close attention to our satisfaction during our visit... while Patrick at the door took the liberty t... Read more
from Philadelphia
Submitted on 12-10-2016
We love the Casa and stay there every time we are in Key West! The rooms and pools are beautiful and that walkway out of he lobby to the ocean is instantly relaxing- it is why we stay there! We also love the beach access, hammocks and docks!
from Santiago
Submitted on 12-10-2016
I was there for just 3 night and I would come back today if I could. The place is nice, the beach is owesome, nice drinks, nice food, excellent attention. Good quality coffee in the rooms, free transport to the city, water sports etc. The best, to stay with my husband at the edge of the beach, get a drink and listen to live nice country music while my children are snorkeling just a few meters away. Besides, when go for the pool, there is one just for adults, this is very good. The only thing th... Read more
from
Submitted on 13-10-2016
Went for our 25 year anniversary and our 50th birthdays and had a wonderful time. Everything is close enough to walk to, even the boat docks, but yet we still felt like it was a private, secluded place. The staff was helpful and friendly and the food was great. Our room was gorgeous, clean and had a balcony to watch the sunrises, had to go to the beach for the sunsets. The only complaint I would have is that the kids in the room next door to us were very loud in the morning, but you couldn't... Read more
from Long Island City, New York
Submitted on 14-10-2016
We booked the hotel because its location and good reputation of Waldorf Astoria. The hotel itself is beautiful and the view is awesome! The "private beach" it is not really a beach. You can enjoy your time by the sand, but to get in the water you have to walk down the pier. Our biggest problem was with the pool staff. First of all, we are two women around our twenties and we were paying for our staying just like everyone else but the pool staff treated us like TRASH! We were not one of the old... Read more
from Wokingham, UK
Submitted on 14-10-2016
Stayed here for four nights as part of a Florida Keys holiday. We had an ocean view suite on the third floor which was very nice and afforded lovely views of the beach and ocean. The suite was modern and well equipped. Bathrooms are large with a nice big shower. No bath if that's your thing but that didn't bother me. Suite came equipped with a Nespresso machine and a fridge which was useful to store your own items. The only criticism of the suite is it had an ant problem in the lounge by the d... Read more
from West Palm Beach, Florida
Submitted on 14-10-2016
We had a very enjoyable time at this upscale beachfront property. I highly recommend anyone staying there. It is centrally located to everything on the island. About a 20 minute walk from Mallory Square.
from
Submitted on 15-10-2016
I want to send a special thank you to Kay and Robin ( outdoor bar) for their professionalism and caring attitude. It's because of you that we will be returning. P.S. All the staff were terrific.š??¾š??·š???š??¼š???š??¼
from Southampton, Pennsylvania
Submitted on 18-10-2016
This is a beautiful resort with 2 pools. I was not happy with our room as we had a view of the parking lot. The rooms were very nice and the pool area is beautiful. There is a nice beach area and the foot for breakfast and snacks were very good although quite pricey.
from Hickory, North Carolina
Submitted on 18-10-2016
I have stayed at the Casa Marina several times when I was younger and loves it. I wanted my husband and son to experience it since my husband had never stayed there before and it was my son's first visit to Key West. We stayed there in August. I was not overwhelmed. The room was pricey and had a horrible view of the parking lot. It was outdated and the bathroom was gross. The water would not drain out of the shower and had a huge wad of hair stuck in it. I know they are renovating portion... Read more
from
Submitted on 18-10-2016
You're basically paying for the name here. The hotel is dated and I've stayed at cheaper places that are nicer than this. The towel rack in the shower was literally falling off the wall, but I digress. They were painting in the rooms around us. One night we came back to our room at 10:30 p.m., and I could hear music blaring in the next room. I had seen them painting in there earlier in the day so I figured one of the workers had left the radio on. So I call the front desk to inform them of the ... Read more
from Bangkok, Thailand
Submitted on 18-10-2016
This is a nice & pretty hotel along the ocean, very relaxing environment. Hotel is not setup for children so recommend finding a family oriented hotel if you will be bringing children under age 8 or so. My family visited for a wedding at the hotel, again very pretty ceremony on the beach and nice reception but paid out the nose, at $500 a night I expect impeccable quality and excellent customer service which we did not see. We arrived about 1pm and did get to check in early so this was nice, ... Read more
from Philadelphia, Pennsylvania
Submitted on 19-10-2016
We stayed here for 5 night (lost a night due to hurricane). Overall we liked this place. The location is good. Not too far from the partying on Duvall Street and other sights. Has a nice little beach and nice pools. Nice bar and sitting areas to look out over the ocean. Room was nice and clean, We looked over the ocean so that was nice too. Only meal was breakfast once, and that was good. Service was good. Only small negatives, were the bathroom was a little small and there was a damp musty sme... Read more
from
Submitted on 19-10-2016
Spent a few days with my family and really enjoyed our stay. Although the hotel is a little tired the staff was very pleasant. Our first night we dined on the beach for dinner which was very enjoyable and excellent service. We had breakfast and lunch there as well and really enjoyed the food and staff. The gentlemen who was overseeing the pool area was very attentive and personable. We rented bikes from the resort and the location was excellent to all the areas we wanted to visit. Lastly, ... Read more
from Orlando, Florida
Submitted on 21-10-2016
The Casa Marina was an absolute delight to stay at!! This has to be the best Hilton property I've stayed at thus far. Upon arrival the gentleman Galo who greeted us and took care of our luggage was such a pleasure! He definitely enhanced the experience from the moment we stepped foot on the property. Galo was welcoming, professional, and was able to inform me on many things to do whilst on the island. The property itself trumps any other on the island. From the stunning views to the frozen towel... Read more
from Newnan, Georgia
Submitted on 24-10-2016
We reluctantly left the Casa Marina on Friday October 22, 2016. After living in KW in the 80's, we have wanted to come back and stay in this gorgeous hotel. We knew it would be grand, but it exceeded all expectations. The lobby is beautiful with the much of the original floors, woodwork, columns and has an island feel. I am in a wheelchair due to a spinal cord injury. Everywhere we went on the property was completely accessible. Our room was a king ocean front view. We spent hours on our lanai ... Read more
from Lakewood, Colorado
Submitted on 25-10-2016
Customer service oriented. Clean. Lovely pools and beach with frozen towels. Iguana climbed onto a man's belly to get food at the poolš??? Rooms are difficult to get to as one has to go outside and around to a single elevator and a bit dated. The location of the fitness center and spa is odd. You have to go out the front of the hotel and around the side of the building to a separate building that smells of mildew. The concierge was very helpful with lots of fun things to do. Amazing vacation!... Read more
from Houston, Texas, United States
Submitted on 25-10-2016
We were very excited to stay at the Casa Marina for a special birthday celebration. There were 12 of us and the hotel was very accommodating in trying to have our rooms close to each other. The entire staff from the front desk personnel, to the doormen and the poolside waiters and bartenders were very friendly and polite. One of the bellmen even offered to take us to the airport when we departed, which was a nice surprise. The hotel itself if very nice and you definitely get that resort feel... Read more
from Northern Virginia, Virginia
Submitted on 26-10-2016
This hotel is amazing from the staff, accommodations and location . You won't be disappointed. Within a walk or bike ride to all the attractions but an oasis when you need it! Perfect get away. We will definitely be back
from Tampa, United States
Submitted on 25-10-2016
There is simply nothing special about this hotel. We were expecting something wonderful for the cost, but we got average. Unless you want to spend an additional outrageous amount for more services, it really doesn't have any "WOW" to it. I'm not sure the additional services would justify the prices they were charging.
from New Delhi, India
Submitted on 27-10-2016
Lovely location with nice rooms, excellent food with large portion size. Room service could be more courteous, the tendency is to wind up the dinner menu before the stipulated 11 pm after which there is hardly any choice available . Service during breakfast is mechanical. Front desk staff is wonderful and eager to help and more then covers the shortcomings. Personal Conceirge is super. Will definitely recommend this hotel
from Blackpool, England, United Kingdom
Submitted on 29-10-2016
Having travelled from Miami Beach and from a boutique hotel, the Casa Marina Resort came as a complete surprise on our first (but not last) visit to Key West. Expectation was of a sleepy, picturesque seaside village with a few bars - and how wonderfully wrong were we? Casa Marina is situated a mile and a half from the epi-centre of the eating, drinking, gift-shopping, singing & laughing centre on Duval Street. Easily reachable on the Hop on Hop off bus that stops at the hotel steps! The resort i... Read more
from
Submitted on 29-10-2016
Because it was a Waldorf Astoria hotel we thought we would be in for a wonderful holiday as we have stayed in 2 hotels of the same chain. If it was not for the few staff I will mention, the rest of the staff have zero customer service skills. The young chaps on concierge welcoming you into the hotel with a warm friendly smile and polite conversation and Robert in the dining room with his vast knowledge on the English Premier League even though he was an Arsenal fan!! Paul and the pool staff who ... Read more
from Leawood, Kansas
Submitted on 29-10-2016
We arrived today and the location is great but the room was more Hampton/Hilton like than what I expected. I equate Waldorf to Ritz, but this location does not come anywhere close. Nice grounds but the rooms are more like a condo than a luxury resort and at the prices we are paying I expect more. The fan in the bathroom runs all the time, and there are no area rugs when you get out of the bed. I know these are little picky things, but at these prices they make the difference between above av... Read more
from Chicago
Submitted on 29-10-2016
Where to start? I read the reviews before I went and had some doubts as a result. I am not sure why anyone would not be totally happy here! The front desk was awesome. Personable and they made you feel right at home. The room was beautiful. It's got charm, elegance and class. I had a pool side/ocean view which was amazing. The bed was plush, as were the sheets. The only complaint about the room was the bathroom really smelled of smoke. Being a non smoker I am sensitive to that odor. But it didn'... Read more
from GEORGIA
Submitted on 01-11-2016
Never a mistake when you stay here!! We didn't get to make the trip last year. But we have our reservations for this December. It's my husband birthday. You are treated like royalty at this hotel! Beautiful grounds, rooms, pool area and restaurant. Being Diamond members we can compare to a lot of other hotels. This one is exceptional! We can't wait to get there!! See you soon Waldorf!!
from Tampa, Florida
Submitted on 01-11-2016
From making my reservation, to my check in, the extremely comfortable room and dƩcor was fantastic. The staff will go out of their way to make your stay enjoyable. The food was great and the grounds beautiful. This historic building is one you should not miss.
from Hartford, New York, Usa
Submitted on 02-11-2016
My wife and I recently traveled to Key West for a five day vacation. We booked our stay at the Casa Marina Waldorf Astoria Resort. When we booked we requested a room with an Ocean View. While our room faced the ocean and we had a patio to walk out on, our view was completely obstructed by privacy panels. The complete obstruction was due to the location of the room. While disappointed in the aspect of the room, there were other issues that arose during our stay. Housekeeping arrived one mor... Read more
from Westminster, Maryland
Submitted on 02-11-2016
My husband and I stayed at the Casa Marina in 2013 for a couple of days during Fantasy Fest. So when we decided to visit again this year (2016) we knew we wanted to stay at the Casa again. This is such a beautiful place! A truly grand old hotel, with a lovely beach, splendid rooms, and top notch service. All the staff are gracious and professional and will do their utmost to make your stay memorable. Breakfast is always delicious, and having a few cocktails at the SunSun pool bar is a must. We'r... Read more
from Grayton Beach, Florida
Submitted on 02-11-2016
Historical Hotel and Resort with a great location and beach. My husband and I were greeted by a wonderful staff and our room was perfect with a view of the ocean and pool. Bar staff around the pool bar were the most hospitable I've encountered in quite awhile. The charming hotel was the perfect place to lounge around and read or write. We truly enjoyed our time at Casa Marina and will return!!
from Palm City, Florida
Submitted on 04-11-2016
I have stayed at this resort several times and have always been very happy. The resort location is incredibly gorgeous. Directly on the Ocean. It is very clean and the service is outstanding. It is about a mile from Duval street, so a short walk or cab ride. The rooms are nice, clean but not necessarily luxury, which is the only reason I did not rate it as a 5.
from Hopkins, Minnesota
Submitted on 05-11-2016
Clearly this is no longer a five star property. The presence is beautiful but peel back the skin and you will find the onion. No ice machines on any floor were working so I called room service. Their reply was "you want us to bring you ice". I said yes, they said OK and forty minutes later still no ice so I called my "personal assistant". She called me back almost 30 minutes later and said "room service is closed so no ice". Really Keys also went out so I had to Etten to front desk. She gave... Read more
from Tavernier, United States
Submitted on 06-11-2016
The hotel is beautiful. Everyone was very helpful and the place was immaculate. The view is very pretty. The only I found missing is a shuttle service. I have been to other high end resorts and they all offer it.
from Key west, United States
Submitted on 06-11-2016
When we arrived to our room, we found blood on our mattress pad and it took several attempts to get the mattress pad changed. There was also mold/mildew along the edges of our shower. If you bring your pet, Pet"cleaning" fee is charged for every-day that you stay at the hotel even when they do not actually clean the room daily.
from Sarasota
Submitted on 07-11-2016
Hotel taken over by rowdy guests with no consideration for others. Loud music everywhere made beach and outside facilities unusable. No warning on booking despite the hotel knowing that this would be the case
from Merritt Island, Florida
Submitted on 09-11-2016
We stayed here 1 night out of our 4 nights in Key West in September (we were previously at their sister hotel The Reach). Beautiful historic hotel that they are renovating, however it would have been nice to know about the renovations - perhaps you should note this in your confirmation email reconfirming our stay. We got lost on our way from reception to the room and had the assistance of a very nice houseman who walked us from one building to the next to ensure we found our way. Kudos to you... Read more
from Wenonah, New Jersey
Submitted on 10-11-2016
Recommended. Beautiful view & nice amenities. Good recreation activities close by. Minor issue with cleanliness of hallways, but overall, good hotel. Minor issue with bar service and resturant separately, but still worth the stay
from Pentwater, Michigan
Submitted on 10-11-2016
On our 10th visit to Casa Marina, we received a rude shock. A year in advance, we requested a ocean view room we had stayed in four years in a row. We received an email from Casa stating that we would receive room 428 "or a similar room."We were assigned a room on the opposite side of the facility, one of the many rooms with closed, non-functioning windows. Having just left our heated home in MI, we were looking forward to fresh air and ocean breezes, as we enjoyed for many stays. we inquired ab... Read more
from Tampa, FL
Submitted on 10-11-2016
We stayed for two nights in late October when the weather was pleasant and the grounds were looking excellent at this stately vintage property. The service was delightful not only at the outdoor SunSun Bar by the pool, but also the intimate little RUMba bar nestled into the corner of the main lobby. Unfortunately, we discovered our room (#407) had numerous issues, including: 1. Bathroom had a strong musty/mildew odor, 2. Service panel on the ceiling of the bathroom was hanging down, 3. Showe... Read more
from Nazareth, Pennsylvania
Submitted on 11-11-2016
My wife and I stayed at The Casa Marina and The Reach as part of our recent trip to Key West. After reading a series of negative reviews we became concerned and reached out to management. A very positive and reassuring response was received from Andrew who promised that we would have a great experience. He modified our reservation to avoid some known issues connected with construction activities at The Reach and the plan was monitored by Moriah who made sure that everything was in place for o... Read more
from Livermore, California
Submitted on 11-11-2016
Perfect place-awesome staff. If you need anything this staff is here to provide you with it. You can receive anything you need if you just ask. I really think the location is perfect for a romantic getaway.
from Hobe Sound, Florida
Submitted on 12-11-2016
Recently returned from a 4-night stay at the Casa Marina. We'd intended to go to another hotel, after our event ended, but decided to extend our stay here. When we asked for assistance with staying an additional night, the front desk staff came up with an effective way for us to use our Hilton Honors points then made sure we could stay int he same room. Excellent service. The property is old but regal. Does it need some maintenance? Absolutely. Is the ocean entrance a bit rocky? Yep. Howev... Read more
from Port Aransas
Submitted on 15-11-2016
We recently attended the Parrot Head Meeting of the MInds which was held in Key West at the Casa Marina Hotel. The Casa Marina is indeed beautiful and well staffed. The rooms however, are another issue. Including tax and fees, our room was over $300 per night. We were given a room where the hotel makes an angle (less than 90 degrees) and the layout of the room was quite unusual. The bathroom had no tub and the shower was approximately 5 foot in length and approximately 2 foot wide. The was... Read more
from Atlanta, Georgia
Submitted on 16-11-2016
On this bday trip we stayed at the South Beach Bentley, The Reach and the Casa Marina. The Casa was the most impressive of the three. The grounds are sprawling and clean. The water features all inspire photo ops. We ate at the outside bar and the meal was amazing. Private beach and dock make this one of the nicest hotels in the Keys. You also have iguanas climbing on the exterior walls and roosters walking around the grounds. Would recommend.
from Humboldt, Tennessee, United States
Submitted on 17-11-2016
Casa Marina Key West is an absolutely gorgeous resort. We were very impresses with the Spanish style architecture and the overall "feel" of the place. The grounds were perfectly manicured and the views were simply out of this world. The servers at the restaurant and the housekeeping staff were extremely friendly and courteous. The front desk clerks had a bit of an attitude, not what we were expecting at all. The rooms are equipped with Nespresso machines so if you are a normal coffee drinker, ... Read more
from Lancaster, Pennsylvania
Submitted on 17-11-2016
I attended a professional conference at and stayed in Casa Marina. It is a beautiful resort with a very relaxing atmosphere. I had a wonderful room with a king bed and it was lovely. The staff at the resort were so kind and nice. I want to acknowledge Julia and Mike at the front desk and Tijana, Pam, Dana,Tony and everyone else at the Sun Sun for making my stay wonderful. The food was delicious and wonderfully presented. The professional conference was very well organized and the staff that ran ... Read more
from Fort Myers, Florida
Submitted on 18-11-2016
We have been staying at this outstanding property for the past 5 years. Each year has been consistently excellent with wonderful customer service and appreciation. The new GM Peter Carmichael and his director of guest experience, David Lopez went out of their way to accommodate us. As a Diamond VIP for 15 years, having stayed at Conrads and Waldorfs in many locations, the attention to detail and customer focus is unparalleled. We have been upgraded to lovely suites each year and many of th... Read more
from
Submitted on 19-11-2016
Casa marina always terrific And still is However it is not the same on the beach After coming ten years First time I did not get the frozen towels Or the cucumbers for the eyes The charming communication I saw no fun activities for the kids What's up? He is clearly missing Mark if u come back I will too
from Madeira Beach, Florida
Submitted on 22-11-2016
Loved staying here, close to everything in Key West, we really enjoyed our stay here. Very kid friendly and family friendly place. We would come back, and recommend it to others! Great staff and very relaxed atmosphere.
from Mobile, Alabama
Submitted on 22-11-2016
What a disappointment! This hotel falls far short of Waldorf expectations. The room is small and smells like mildew. Poorly outfitted with no place to hang your towels or put your clothes. Reservations for a family of 4 is stocked with 3 towels. No housekeeping 1st day. Without running water for over 3 hrs with no way to flush toilet or shower- More than a few staff have been rude. I will spend my $$ somewhere else next time. Shame on you Hilton !
from Lake Havasu City, Arizona
Submitted on 22-11-2016
We were staying at this hotel for 4 nights because we were attending a 4-day Jimmy Buffet event, and this was the host hotel. It was around $200 a night, and we were not impressed. The rooms were spartan and barren, and we were located quite a ways from everything that was going on. We didn't want housekeeping to come into our room but there was no sign that we could post on our door to let them know that so we had them come into room every day anyway. The property, although it is a Waldorf-... Read more
from South Florida, Florida
Submitted on 23-11-2016
I attended a conference here. The hotel is a walk from duval, but doable. The facilities are nice and the views are breathtaking. The restaurant and bars were as expected for a waldorf property. I would recommend.
from Burnt Hills, New York
Submitted on 23-11-2016
What a great hotel! Wonderful service, amazing views and excellent food. As you can imagine, the price per night is pretty steep, but you aren't staying at a Howard Johnson's. There are two pools with one dedicated to adults only. The beach amenities are multiple and the service there is great too. This is one of the few hotels in the world where you can watch both the sunrise and sunset from the same beach! As with the rooms, the food is very pricey, but very tasty. I had the best wedge salad i... Read more
from Phoenixville, Pennsylvania
Submitted on 26-11-2016
Excellent resort with a blend of 4/5 star sections with some older areas that need updating which look more like a 2/3 star hotel. Beach, piers and pools are wonderful. I highly recommend adding the breakfast buffet option to your room when booking.
from Indiana
Submitted on 28-11-2016
Spent six nights here & hate to check out today. Staff was friendly and helpful. Rooms were not large but it is a historic hotel and since we've stayed here before we knew that up front. We had a lovely balcony & spent hours watching the sand art contest, listening to the waves, and enjoying the live music. The pools are lovely and though we don't come to KW for the beach, it is better than any other hotel here, in my opinion. I wish there were more items on the menu and prices are a little... Read more
from Naples, Florida
Submitted on 28-11-2016
First, the main building is grand as well as the grounds---but alas that's where it all comes to a screeching halt. There are four floors containing many, many rooms in the building annexed at the Western part of the property. This building appears to have been a motor lodge of some sort (low ceilings, small rooms, tiny baths and outside corridors). The type of accommodations you would associate with the defunct Howard Johnson brand or a motel 6. The furnishings and finishes in these rooms wa... Read more
from
Submitted on 28-11-2016
Overall great location, good hotel with a long and elegant history. It could be a 5 star if they wanted it to be (a bit more spit shine, refresh the rooms and a bit more luxury focus) but it's a solid 4 star. It's one of the very few hotels with a beach while also offering great pools, ocean sports facilities and attentive service. The rooms are fine but could use some basics like towel racks. If you're looking for a luxury place in Key West that is close to everything but is not in the thi... Read more
from Big Pine Key, Florida
Submitted on 28-11-2016
Beautiful setting and lovely grounds. Staff are remarkable, friendly and helpful. They go out of their way to make sure you have everything you need. Breakfast buffet is terrific. Nice to have separate pools for adults and children. Pool environment great. Could do without the music.
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