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The Ritz-Carlton Key Biscayne, Miami

Miami, FL, US (MIA)

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Based on 1734 reviews
Room & Rates
Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View

1 king bed
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

1 king bed
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Club Ocean Front

1 king bed
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Club Oceanview

1 king bed or 2 double beds
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 King Bed with Sofabed, Oceanfront

Suite, 1 King Bed with Sofabed, Oceanfront

1 king and 1 sofa bed
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room

1 king bed or 2 double beds
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Room, 2 Double Beds, Resort View

2 double beds
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, 2 Double Beds, Oceanfront

Room, 2 Double Beds, Oceanfront

2 double beds
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Club Room

Club Room

1 king bed
Features a private balcony

Club Level - Club Lounge access
Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, Ocean View

Suite, Ocean View

1 king bed
Balcony with ocean views

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, No View (Low Floor)

Room, No View (Low Floor)

1 king bed or 2 double beds
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

1-Bedroom Oceanview Residence

1 king bed or 1 sofa bed
Features a private balcony

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, Partial Ocean View

Room, Partial Ocean View

1 king bed or 2 double beds
Balcony with ocean views

Entertainment - Free WiFi, plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
The Ritz-Carlton Key Biscayne, Miami
455 Grand Bay Dr, Key Biscayne, FL US 33149

Rooms
Make yourself at home in one of the 402 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the resort's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 34 for adults and USD 19 for children (approximately)
  • Valet parking fee: USD 32 per night
  • Rollaway bed fee: USD 50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: USD 150.00 per night

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Fitness Facility
  • Game Room
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Shopping
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1734 reviews
from Rockville, Maryland
Submitted on 19-05-2016
We booked this hotel for a weekend getaway and had a great time as first time Key Biscayne visitors. The service was fabulous from the moment we checked-in (kudos to Nick at the front desk for making us feel welcome immediately!). Since it was Mother's Day weekend and there was also wedding it was quite crowded, but the only time we noticed this was while at the pool the first day. Service was still prompt and attentive. We had an oceanfront room with a private balcony and a fabulous view. ... Read more
from
Submitted on 21-05-2016
My husband and I came for my birthday. Room very nice and clean with a perfect view. I can literally walk to beach in 2 min. Staff very polite and welcoming. Please enjoy pictures. Oh BTW beautiful nature preserves all around
from Murfreesboro, Tennessee
Submitted on 21-05-2016
Amazing place! All of the staff is spectacular! Anai at the spa provided an exquisite massage. The private beach lets you let go of your troubles. We stayed on the club level and the breakfast and snacks were perfect!
from
Submitted on 23-05-2016
My wife and I have had the pleasure of staying at many fine hotels over the years. The Ritz-Carlton Key Biscayne is, by far, our favorite. The hotel is really more of a resort with lots of entertainment and dining options. But the staff of the Ritz-Carlton Key Biscayne are what truly make this an amazing, must-visit property.
from Kincumber, Australia
Submitted on 24-05-2016
Lovely experience at this hotel. We arrived 6.00am to be exact. They had our room ready for us ! We had Marco show us to our room, he was just coming off the night shift and he showed us around and gave us the best introduction to our room and the hotel in general that we've ever received from any hotel. It is a very charming, well looked after property. Food was sensational, and Chocolates in the day spa is also a lovely touch. The only thing we noticed was the air conditioning throughout the ... Read more
from Miami Beach, Florida
Submitted on 02-06-2016
What can I say about the Ritz key biscayne which will convey just how amazing this hotel is. I have stayed in hotels with larger bedrooms, lobby areas that are more stunning, yet no other hotel, Ritz or otherwise comes close to the personal attention you receive at this hotel. The team members in this hotel make the difference between excellent and exceptional, the grounds are breathtaking, the attention to detail is mind blowing and you are left feeling like you are walking on water. If a be... Read more
from Chattanooga, TN
Submitted on 04-06-2016
Starting with Michael who was phenomenal in upgrading the room as a Marriott Platinum member. The view was great. Great bed and AC. The pools and food were very good. Best of a phenomenal breeze on beach. Everybody on service team was friendly and helpful. A great property.
from
Submitted on 05-06-2016
Upon check-in: requested room unavailable despite confirmation day before arrival. Room is OK; carpet is worn and curtains are thin & not blackout; need replaced. Front desk charges are booked against incorrect credit card; told at front desk it's not a big deal. Pending correction as I type this review. Multiple restaurants onsite; many of which are closed throughout our 8-day stay due to low occupancy. Rude guests throughout stay force us (on our honeymoon) to look for a quiet spot at the adul... Read more
from Raleigh, North Carolina, United States
Submitted on 05-06-2016
I know it's the Ritz, so there is an expectation, and I am telling you this place is a Ritz on steroids. The pools, the beach, the casual and fine dining allow you to never have to leave the property. The staff was amazing from the check in process to in-room dining it was great. Hanging at the pool, I got an appreciation of how hard that staff works waiting on pool and beach dwellers hand and foot. It's Miami, it's hot! These rock stars had hustle. Expensive, and worth the cost.
from Baltimore, Maryland
Submitted on 05-06-2016
I've stayed at many Ritz-Carlton properties and this isn't the finest but it definitely meets Ritz-Carlton standards! The beds are amazingly comfortable and have plenty of plugs in the room (bonus). I had a beautiful view of the ocean and pools. I was only disappointed that I had a shower/tub combo instead of separate bath and shower like I usually have. I'm pretty sure this was because of the room type I had. The pools are small but adequate (separate for adults and family). And the staff, of ... Read more
from Sandy, Utah
Submitted on 12-06-2016
Overall we were really happy with the hotel. Generally it had really great service, very clean, and a lot of different amenities and options. The beach is very narrow, so if there are a lot of guests on the beach, you'll get packed in pretty close to each other, not leaving much space between chairs. But it is a MUCH quieter beach than south beach, if that's what you're looking for. The only area we were disappointed in service was at the beach. They weren't bad or unkind, they just didn't ... Read more
from Charleston, SC
Submitted on 13-06-2016
First let me say that this resort and the island of Key Biscayne was exactly what I wanted for this trip my husband and I took to celebrate our anniversary. I was overall very happy with my choice. It was not crowded, low key and always had something going on or to do. The only reason I am not giving it 5 stars is because no one really explained what amenities were included in the resort fee we paid each day and we had to ask about several things to find they were included. Considering we paid t... Read more
from
Submitted on 20-06-2016
The hotel website lists 4 restaurants when really there are only 3 and two of them are outside and you can't get to them when its raining leaving you with 1 option and it is the most expensive. Room service was the best food of the three and that should not be the case. The Key Pantry offered pizza but closes at 8pm. The hotel website says there is an ice cream parlor. It's really an ice cream stand. The ice cream was completely melted before it even gets to your hands. There needs to be more ... Read more
from Sarasota, Florida
Submitted on 21-06-2016
I wanted to say thank you to the staff at the hotel this weekend for being so helpful! My toddler got sick in the car on the way to the hotel and the valet staff was so helpful when we pulled in. They went above and beyond. Housekeeping took my daughters clothes and blanket and washed them for us (in time for bed!). The car seat was wet so we were given a late checkout so it had time to dry off. Everyone was so helpful and we really appreciate it. We also loved our suite, club level and the over... Read more
from Dallas
Submitted on 22-06-2016
My husband and I spent 5 days at this resort celebrating our anniversary and were disappointed with our experience. While nothing was wrong about our stay, there was also nothing exceptional, something we??ve come to expect from Ritz Carlton properties. The whole property was very underwhelming. Thankfully, it was considered low season so the resort was pretty empty. We never had any issues finding a chair by either pool. I can??t comment about the chairs/umbrellas at the beach as we never use... Read more
from clare66uk
Submitted on 24-06-2016
The service I experienced was exceptional, check-in was smooth, concierge helpful, staff friendly & helpful. Breakfast was lovely. Enjoyed dinner as well. Rooms very clean & tidy. Rooms are spacious, decor fresh, airy - no complaints! The pools looked so inviting, but sadly I was on a conference!
from Vienna, Virginia
Submitted on 27-06-2016
I had a good weekend here but just wasn't blown away. The room was fine, the pool was fine (bonus points for adult pool, as it was a moms weekend away), the food was pretty good, but I just wasn't as impressed as I've been elsewhere. I just feel like you can fly another hour, end up in the Carribean and get much better value for money.
from Washington DC, District of Columbia
Submitted on 27-06-2016
Our family spent two days at the resort. The staff is the best. They make you feel special. The customer service should be used every where as a training tool for all Marriot hotels. Must visit the Dunes for lunch the atmosphere and food are great. You will love the iguanas around the grounds. Great job all around. Well worth it...
from Leeds
Submitted on 30-06-2016
I came to the Ritz expecting a complete treat and to feel pampered. I left really disappointed. This hotel is really no different to any average hotel in most sea side resorts. We checked in and were told it would cost us $40 to park which is what we also paid in South beach a few days earlier. Then we went up to our room with a nice sea view. The room itself was comfortable and pleasant. We went down to the pool and had to wait at least an hour to be served. The male staff at the pool wer... Read more
from
Submitted on 02-07-2016
The rooms seemed a little outdated. They could definitely do with some upgrades. Most of the hotel staff were super friendly and every request was met with "my pleasure". My housekeeper went above and beyond and she did such a great job on our room. The restaurant was super pricey, the beach was clean and the grounds were immaculately kept. The staff in the jewelry store was snooty and wouldn't even smile when you walked by. I didn't like that they let the birds just fly in the restaurant. One p... Read more
from
Submitted on 04-07-2016
The Staff was awesome! We were celebrating our anniversary, they greeted us with champagne at check-in and did a great job with restaurant recommendations throughout our stay. The resort is just a few steps to the beach, but the beach menu needs more options. We were shocked with the small room and bathroom. The shower was very small and the shower head fell off while my husband was in the shower. The bath towels did not seem to the normal Ritz standard. For some reason ice is rationed out and n... Read more
from
Submitted on 05-07-2016
Had a wonderful stay at this luxurious hotel right by the beach. The breakfast buffet has everything to offer that you could wish for and the staff is very friendly. Loved the big bouquet if roses at the entrance and also the pool area is very nice. Definitely worth staying there when you are in Miami.
from Los Angeles
Submitted on 05-07-2016
We spent about a week in a suite at the Ritz Key Biscayne, with a connecting room for grandma and grandpa. Both the room itself (with gorgeous views out over the ocean) and the resort were very well situated for travel with an infant or a toddler and we felt that the Ritz really stood out even above and beyond what you would expect for a 5* property in accommodating our one year old, who is a bit more challenging due to food allergies. In addition to having plenty of tasty food options and a s... Read more
from Atlanta, Georgia
Submitted on 06-07-2016
Prior to this visit, I'd stayed at the Ritz on Key Biscayne twice while attending the Miami Open and I was looking forward to returning but I was sadly disappointed with the experience this time. This hotel is in desperate need of a face lift and I think it's terribly overpriced. I felt like I was being nickeled and dimed at every turn and the real kicker was when my massage therapist talked me into adding a little moisturizer to my skin treatment which I thought sounded nice until she informed ... Read more
from
Submitted on 06-07-2016
We love staying at the Ritz Carlton and always have an amazing experience. Our favorite locations are Penha Logna Resort in Portugal that is managed by Ritz Carlton, Hotel Arts in Barcelona also managed by Ritz Carlton, Ritz Carlton in St. Thomas, Ritz Carlton in San Juan and few others. To be honest Key Biscayne location was not as great. Our check-in experience was a bit odd ?? we were told we would get a room within 40 minutes so we went to have lunch. When we came back after 90 minutes, we... Read more
from Los Angeles, California
Submitted on 10-07-2016
Without question a Five Star resort. It was not only the facility, amenities and building but also the people who make the difference in the property. I was thoroughly impressed from the time we arrived and checked-in till the time we we left. I had high expectations for this resort and I was not disappointed. I want to also include Omar in this review as he left a very welcomed and lasting impression on me and is the foregoing reason I am writing a review. Properties do not name make memories... Read more
from
Submitted on 11-07-2016
The Hotel was definitely the best in Miami The rooms were Amazing - the service and concierge were super helpful. Extra thanks to the Club room staff for making our Christmas for the family super memorable This location is definitely children friendly with a kids club house on site -
from Romania
Submitted on 13-07-2016
Beside of the location and not the last the name "Ritz", hotel located in a beautiful area Key Biscayne, need a much more focus on the experience provided to their guests. Service personnel is a mixture of well trained and beginners, this last category being the predominant. I was expecting to experience a beautiful holiday, which showed up not be as expected. Cleanliness and tidiness is fair, not for Ritz for sure, in one of the day the maids even skipping the service of the room. From point of... Read more
from Oviedo, FL
Submitted on 13-07-2016
We usually stay at the Ritz Carlton in Coconut Grove and have had wonderful experiences there. This time we wanted to switch it up a little and try the Key Biscayne property. It wasn't a great experience. It was a little busy at the front desk when we checked in but we still expect to be treated nicely. The woman behind the desk was not very friendly, never addressed us by name, we were not offered champagne as other guest were offered, and she gave no directions to the room. Not the usual Ritz... Read more
from Miami, Florida
Submitted on 15-07-2016
We stayed for a 3 day staycation. Check in took a very long time because the hotel was very crowded for a wedding. The hotel and grounds are lovely but could stand some updating. The fitness center and spa area are very nice. It is a great hotel for families, with lots of kids activities but not a place for quite romantic adult getaway. (i.e. toddlers in the Rumbar at 10 pm). The staff was exceptional in all areas of the hotel, always ready and willing to accommodate any requests.
from
Submitted on 17-07-2016
Visited with my family for a week. Had a wonderful time! The room had a great ocean view, food and service was great and there were lots of activities for my teenage kids- kayaking, paddle boarding, paddle tennis and a nice workout room. Would go back anytime!
from South Miami, Florida
Submitted on 19-07-2016
We checked in for the July 4th weekend,Hotel staff was excellent and rooms were great. love visiting this Hotel feels like home Pool area is beautiful and pool staff are always eager to help with all your needs
from Lima, Peru
Submitted on 20-07-2016
We checked in yesterday and went straight to the restaurant for having breakfast. We ordered eggs and thirty minutes later the eggs weren't coming so we asked what happened and got told the computer was out of order therefore it hadn't processed our order......We also signed up for the Wifi service which is supposedly high speed, and the signal is only high speed at the lobby, while our room is at 10th floor making us have to leave the room to go downstairs to the lobby to get a good wifi conne... Read more
from Coral Springs, Florida
Submitted on 22-07-2016
What made the resort fabulous was the people from the valet to checkout. Thanks to Trina, Zac and Edwardo in the club level for making our visit one to remember. The entire staff on that level was terrific. Would recommend the location highly without hesitation. Upgrade to the club level as it was money well spent. Kids were well taken care of providing options for the little ones as well. We had a small bump that was addressed immediately to our satisfaction thanks to Mitchell Duggan at th... Read more
from
Submitted on 23-07-2016
This is a beautiful property and a very classy experience. What a difference professionalism makes. I stayed there a few months back with my girlfriend and we could not have had a better time. I upgraded to the top floor suite and the view is spectacular. The service and attentive nature of all the staff was truly amazing and I don't say that frivolously because I do travel a lot and I am quite critical of where I stay. I stayed at the Thompson Hotel in South Beach and found that to be a total d... Read more
from Hudson, Ohio
Submitted on 24-07-2016
We visited in June. The reviews here made us doubt the place, and we almost switched hotels, but decided that we would go knowing some people are just complainers. So true!!! The property is fabulous. Two couples, two separate rooms, two similar experiences. Could the rooms be updated? Sure, but they were certainly in excellent condition. The reviews led me to believe the place was in need of an overhaul. Not true. The pool, we only sat by adult pool, was excellent. The staff was friend... Read more
from
Submitted on 24-07-2016
I have never taken the time to review a hotel. But, I definitely owe this hotel a review. My husband and I just returned from a 2 night stay (without the kids). We were celebrating our anniversary. This hotel, hands down, offered some of the best service I've ever experienced. I cannot say enough about how kind, professional and considerate EVERY staff member was. This includes the bell hop, valet, front desk staff, pool staff, waiters, waitresses, bartenders....everybody. Every person treated m... Read more
from Florida
Submitted on 24-07-2016
Excellence was exhibited in every way at this great place. Special thanks to Camilo the Bellman, who provided top level service and to Natasha for the great check-in and follow-up service. We enjoyed every aspect of this visit and will be back very soon.
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