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SpringHill Suites by Marriott - Jacksonville Airport

Jacksonville, FL, US (JAX)

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Based on 3 reviews
Just 2 miles from the Jacksonville International Airport, SpringHill Suites by Marriott provides complimentary airport shuttle to begin and end your s
Room & Rates
King Bed Suite - SpringHill Suites by Marriott - Jacksonville Airport - 1

King Bed Suite

Luxurious 1 king bed. Pillowtop mattress. Triple sheeting. Down comforter. Sofa bed. Television - Flat-panel. Cable/satellite TV. Premium TV channel(s). Pay movies Free local calls. Microwave. Refrigerator. Coffee/tea maker. Shower/tub combination. Hair dryer. Complimentary toiletries. Iron/ironing board. Air conditioning. Non-smoking rooms.

  • Heated Outdoor Swimming Pool
  • FREE Airport and Area shuttles
  • Complimentary newspaper (M-F)
  • Complimentary wireless Internet access
  • FREE Parking
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Two Queen Bedded Suites - SpringHill Suites by Marriott - Jacksonville Airport - 2

Two Queen Bedded Suites

Luxurious 2 queen beds. Pillowtop mattress. Triple sheeting. Down comforter. Sofa bed. Television - Flat-panel. Cable/satellite TV. Premium TV channel(s). Pay movies Free local calls. Microwave. Refrigerator. Coffee/tea maker. Shower/tub combination. Hair dryer. Complimentary toiletries. Iron/ironing board. Air conditioning. Non-smoking rooms.

  • Heated Outdoor Swimming Pool
  • FREE Airport and Area shuttles
  • Complimentary newspaper (M-F)
  • Complimentary wireless Internet access
  • FREE Parking
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SpringHill Suites by Marriott - Jacksonville Airport
13550 Airport Court, Jacksonville, FL US 32218

SpringHill Suites - Jacksonville
One of Florida`s favorites for sightseeing and touring Jacksonville Florida. When staying at the SpringHill Suites Jacksonville, be sure to check out all of the local and nearby attractions that the city has to offer. You can take the family to the Jacksonville Zoo and Gardens and mesmerize the children with the exotic animals and exhibits while you take in the surrounding scenery. Learn amazing facts about the beautiful botanicals and absorb a few tips to take home with your amazing memories and pictures. Speaking of exotic animals, head over to the Jacksonville Municipal Stadium and try to catch a glimpse of the Jacksonville Jaguars NFL Team! The Anheuser-Busch factory is right at home in Jacksonville Florida! Check out an American Classic while enjoying all Jacksonville has to offer! If you`re looking for shopping, dining or beaches it`s all within just a few miles. There is plenty more to do when you stay at the SpringHill Suites Jacksonville so don`t delay book now!

HIGH END COMFORTS
Enjoy your home away from home with the many comforts of the all-new Springhill Suites by Marriott Jacksonville Airport. Be spoiled as you experience a wide array of fine amenities designed to ensure you have a relaxing stay filled with luxurious comforts. Wake up to deluxe hot breakfast buffet complete with that first cup of piping hot gourmet coffee. Burn off some of that extra energy in the fitness center or play around in the outdoor swimming pool! Perfect for business travelers, the suites are specially designed to meet the needs of busy executives with free high-speed Internet access provided throughout the hotel. Whether you`re here for a couple of days or a couple of weeks, all of your needs are fulfilled with the on-site laundry facilities and dry cleaning services, daily housekeeping, and wake-up calls. Breathe free, as the Jacksonville hotel is entirely non-smoking for your health and comfort.

SNOOZE
You are invited to experience the ultimate in contemporary comfort and sophistication from any one of the designer suites. The all-new, all-suite accommodations offer an incomparable level of style, luxury and value. All lodging features a separate bedroom and living room furnished with a pull-out sofa bed. Great for groups, families and extended business trips, the spacious lodging in Jacksonville is generously sized 25% larger than most and all suites are appointed with superb living, kitchen and work amenities to make you feel right at home. Included in each room are refrigerators, microwaves, 32 inch flat screen HDTVs and work desks. Never miss a beat and stay connected to friends, family, and colleagues with the hotel wide high speed wireless internet.

SpringHill Suites Guest Perks

  • Heated Outdoor Swimming Pool
  • FREE Airport and Area shuttles
  • Complimentary newspaper (M-F)
  • Complimentary wireless Internet access
  • FREE Parking

AMENITIES:
  • 24-Hour Front Desk
  • AAA Approved
  • Breakfast Room
  • Business Center
  • Business Services
  • Car Rental Desk
  • Coin Operated Laundry
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Free Area Shuttle
  • Free Breakfast
  • Free Local Calls
  • Free Morning Paper
  • Free Parking
  • Free Wi-Fi
  • Full Breakfast
  • Heated Pool
  • Ice Machine
  • Interior Corridors
  • Kids Stay Free (Based on Age)
  • Multilingual Staff
  • Non-Smoking Property
  • On-Site Check In
  • Outdoor Pool
  • Parking
  • Public Internet Access
  • Safe Deposit at Front Desk
  • Shopping
  • Shuttle To Airport (surcharge)
  • Vending Machines
  • Wake-Up Service
  • Widescreen TV
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3 reviews
from Murfreesboro, Tennessee
Submitted on 11-04-2016
We booked this hotel to stay the night before our cruise left out of Jacksonville. We arrived about 8pm on a Friday night and check-in was friendly and quick. We needed something to eat, so we headed off to the Applebee's right by the restaurant. There are several restaurants in walking distance of this location. Our room was large, with two double beds and a couch/sitting area. The beds were comfy and the room was clean and provided everything we needed. Breakfast was the typical continental ... Read more
from Lewes, DE
Submitted on 15-04-2016
Friendly staff, nice room and better breakfast options that the Residence Inns we had just stayed in for 8 days. Liked that they offered cold cuts and cheese at breakfast (very European) and actually had croissants and strawberries which neither Residence Inn in Savannah or Daytona Beach shores had. Easy walk to 3 restaurants. We chose Ruby Tuesdays and it was fine.
from Summerville, South Carolina, United States
Submitted on 29-04-2016
This is truly a nice hotel. Always fresh and clean. The rooms are large and the beds are new. Located close to stores, restaurants, and more. Breakfast is excellent with lots of choices. Much better than what I have experienced in most other hotels. Fresh made to order waffles, scrambled eggs, potatoes, meat, fruit, bagels, toast, and much more. I will return here next time I am in Jacksonville.
from
Submitted on 03-05-2016
I woke up in the morning to find the biggest cockroach I've ever seen on my pillow. Alive. The hotel comped us for the night, but I will definitely never stay there again. The rooms are also fairly small for suites and the walls are extremely thin.
from Lake Alfred, Florida
Submitted on 06-05-2016
This hotel is pure pleasure to stay at. I have been staying here for business since November 2015 & everytime I have stayed I have been treated like family. From the front desk people like Eileen, Harrison, Kira, & Karen, and the breakfast people like Ashley, Yolonda, & Sitty, down to housekeeping Mary, Tonya, & Angel and all the others in between, they make me feel like the hotel is my second home...and it is! Love the rooms, appreciate that I have a workspace, & luvvvvv the pillows!!
from San Diego, California
Submitted on 30-05-2016
Rooms were a bit worn, but we were tired. The hotel property is very clean and the beds were extremely comfortable. Staff is very nice and we got recommendations for dinner restaurants nearby. This is a good choice for an in-out stay and we would go back without any hesitation. The only real knock is that a/c is a bit noisy but we were so tired that it didn't matter to us.
from
Submitted on 07-06-2016
Nice hotel convenient to the airport with complimentary hot breakfast and airport shuttle. The staff was super friendly and helpful. Plenty of chain restaurants within walking distance or the shuttle is available for that as well
from Houston, Texas
Submitted on 12-06-2016
This hotel is a fantastic hotel. We were in Jacksonville for a 100th Birthday Party and our group was from different parts of the country. We were not only pleased with our accommodations but our housekeeper Tonya was great and her help and attitude were very much appreciated.
from Rogers, Arkansas
Submitted on 16-06-2016
Found 3 vinyl records behind the TV along with candy bar wrapper and other trash. Room was very dusty behind all furniture and the front desk didn't take the time to put either of us in rooms that we desire. (i.e.. high floor, etc) Asked for, but was told hotel was sold out.... Doubt that because of what the parking lot looked like and also saw others checking in and getting the upper floors. Front desk attendant just didn't want to take the time to reassign rooms. Hotel is close to restaurant... Read more
from Ocala, Florida
Submitted on 19-06-2016
This hotel is a great place to stay. Great price, good location to shopping, restaurants and highways and airport. Free breakfast was awesome offering both hot and cold choices with plenty of seating in breakfast area. Rooms are clean and spacious with microwave and refrigerator. Staff was extremely friendly and courteous. Would definitely stay here again.
from Lawrenceville, Georgia
Submitted on 22-06-2016
We initially booked the Holiday Inn a few doors down, but quickly realized that having 2 children with us would require more room. Ms. Eileen was able to accomodate the 4 of us with a room. The rooms have a sittig area with a couch, chair, desk, microwave, mini fridge and small kitchen sink. The hotel also offered breakfast. We were within walking distance to several restarants. And we were minutes away from Riverwalk shopping area. We would stay again!
from Weston, Florida
Submitted on 23-06-2016
Average check-in experience. TV in room inoperable, call to front desk promised someone to resolve within 5 mins. No one came. Follow up call to front desk unanswered. Upon check-out the next morning I told the front desk attendant about the TV and the no show of maintenance, No concern, no apology. I was asked about the problem which I described & was made to feel like it was a user error. It was not. Otherwise the hotel was what I expected.
from Lexington, South Carolina, United States
Submitted on 02-07-2016
We stayed one day before our cruise. The hotel is located a very short drive from the airport, and there is a lot of places to eat and shop in the near vicinity. The hotel is also very close to where you board for carnival cruises. The breakfast was pretty good, they are lacking a waffle maker which was pretty sad. Also, the lobby is very, very, VERY cold. It did not bother me that much, but my other family members were a bit turned off by the chilly environment. Very nice and attentive staff.
from Bay Harbor Islands, Florida
Submitted on 02-07-2016
My husband & I booked this hotel on our way to Asheville, N.C. because we recently had such a fantastic experience @ a JW Marriott in Quito, Ecuador. Though we did not expect a JW Marriott near the Jacksonville Airport, this was so disgusting, we fled even though we had been driving for 7 hours & were exhausted. This is a stain on the Marriott name; tiny, dirty, & neighbors yelling thru paper-thin walls. Fortunately, we were able to find a clean King-size room still available @ the nearby Crow... Read more
from Atlanta, Georgia
Submitted on 04-07-2016
My family and I had a wonderful time at the SpringHill Suites. Mariah Mack at the front desk was extremely helpful and nice and made sure we where comfortable. Yolanda and Ashely in the kitchen where also a big help and their breakfast was phenomenal. We had a great stay at this hotel there is always someone to assist youğ???.
from North Carolina
Submitted on 10-07-2016
The room was quiet and clean. Breakfast had several hot options as well as the normal cereal and toast. The two ladies serving breakfast were working very hard to keep everything clean and stocked. Thumbs up to Yolanda and Ashley for making this one of the best hotel breakfasts I have ever had.
from
Submitted on 10-07-2016
Yolanda was an excellent server, all meals were prepared properly and right on time. Excellent customer service. The hotel stay was awesome, the pool area was very relaxing, the housekeepers were very attentive and the front desk reps were very helpful. In all my stay was fabulous.
from
Submitted on 10-07-2016
Our family had a great time at Spring Hill Suites. The staff was great and accommodating; they really made this feel like a home away from home. A big thank you to Yolanda at breakfast-she was friendly, helpful, and kind enough to pray with our family for safe travels. Another big thank you to Mary in Housekeeping- she made sure our stay was comfortable and that we had enough wash cloths and towels for our stay.
from
Submitted on 10-07-2016
I really met my match this trip!!!!! I enjoyed the stay and will come back again as long as Mrs. Yolanda is here!!! She needs a raise handling guest like me!!!!! The trip was the bomb!!!!!!1000. We are part of the Waters Family Reunion. Ms. Clark is very professional. She even entertained us, and there were lots of laugther!
from
Submitted on 10-07-2016
My family recently had our family reunion at the hotel and I must say it was one of the best we have had. I'm sure it was because of the great staff at the hotel. Yolanda at the breakfast station was was the best. She took care of my family just as if it were here own. Elieen checked us In and she was also a pleasure...I would also like to thank Sitta for all here help as well. Thank u all so much for everything
from Tampa, Florida
Submitted on 10-07-2016
Yolanda was an excellent server, the eating area was kept nice and clean. The breakfast that was prepared for our four day stay at Springhill Suites Marriott /JAX was delicious. Our family reunion brought a large crowd and the service we received was in top standards. Thank you again for excellent service & stay.
from
Submitted on 10-07-2016
Had my family reunion this weekend, the hotel was amazing and the staff was friendly! One person that stood out was Yolanda, she was very pleasant and helpful our entire stay! They need staff like you!
from Miami, Florida
Submitted on 12-07-2016
I truly enjoyed my stay at felt home in the comfortable and friendly atmosphere of the lobby. Ms. Yolanda was accommodating to all and made me want to return again. This will be my place to stay while visiting Jacksonville.
from
Submitted on 12-07-2016
Really have great people working @ the front desk people like Miss Ashley & Miss Saeba also Miss Mariah, they made my check in very easy they also answered all my questions concerning the location of the best restaurants,also the hotel van driver Mr Justin is very knowledgeable of the airport area great guy..
from
Submitted on 13-07-2016
A simple call and they picked my family up within minutes. Checked us in nice and easy. Security of their guest is a priority. Room was beautiful and clean. Yolanda made sure we had all we needed at breakfast; food, coffee â??, and best of all she cared about my kids enjoying their stay. I would stay again next time I'm in town.
from Jacksonville, Florida
Submitted on 14-07-2016
The location of this hotel is great - close to so much. We stayed 4 nights and have absolutely no complaints: great rooms (very clean), great breakfast (lots of variety), super friendly and helpful staff.... We particularly appreciated Yolanda who served us breakfast each day, She was very attentive to detail as she made sure each guest was well taken care of. We highly recommend staying here!
from
Submitted on 16-07-2016
I had a great experience while staying here. It greatly exceeded all my expectations. The staff was very pleasant and professional. Yolanda made me feel like it was my home away from away. I highly recommend this hotel to anyone looking to feel comfortable and having a good nights sleep.
from
Submitted on 16-07-2016
We enjoyed our overnight stay in this very clean and friendly Marriott! The morning continental breakfast was very nice, with plenty of choice and Yolanda was very pleasant - going out of her way to make sure we had everything we needed!! We will definitely stay again should our travels bring us through Jacksonville.
from
Submitted on 16-07-2016
Ms. Yolanda was great!!! We enjoyed the trip and her service!!! She was awesome with us and helped out alot.!!! We love her attitude!!! She was very chill!!! We would love to have her again!!! Ms. Yolanda is extremely hilarious!!!
from Boston, Massachusetts
Submitted on 16-07-2016
This was a great stop in our last family vacation. The rooms are clean and the staff is very friendly. I had 2 young children with me at breakfast. Yolanda was amazing. She helped me with food for my kids and even brought colors for my 4 year old. Definitely would stay here again if I came back to Jacksonville.
from Pembroke Pines FL, United States
Submitted on 19-07-2016
I have been to many Marriott hotels and this hotel does not come up to the usual standard of your hotels. But the the breakfast buffet and the employees there were really good especially Ashley Yolanda, she is an asset to your hotel. The rest need more training. I had to "come back later" to check in because the rooms were not ready? Fortunately I had a rental car. The room was very clean, but when we came back the second day at 4pm to pick up something the room was still not done. The bathroo... Read more
from
Submitted on 20-07-2016
After having such a bad experience with rental car company at the Jacksonville airport waiting almost 3 hours to pick up my car, me and my husband checked into your hotel late 1:30am we we're greeted by Ms. Kyra at the front desk with such a beautiful smile,lovely voice. She's has a heart of gold and her personality exceeds expectations she turned what was a horror story for our 1st time in jax to an experience we will never forget. Unfortunately we didn't get to eat breakfast she told us we wou... Read more
from Columbia, Alabama
Submitted on 20-07-2016
Visit for business, check in was a breeze. My cowork checked in right after me and they didnt have a room ready as we came early...We went up to my room and talked with housekeeper Latasha was cleaning next door. Ask if she had any rooms complete and she immediately called the front desk and got my partner into a room. Great job Latasha helping us out!! Hotel has shuttle and is close to airport and walking distance to dinning.
from
Submitted on 21-07-2016
Staff was very friendly from the time i was picked up from the airport using the shuttle service the hotel provided. Till my check out the next day. Ratasha Square made sure my room was spotless and very calm when i could not figure out the microwave that was in my room. For the morning breakfast i was greeted by Karen and Yolanda with smiles and cheerful top of the morning greetings. Even (now i believe her name was Mariah) the nice young lady who worked the front desks upon my arrival a... Read more
from
Submitted on 21-07-2016
The room was clean . The room service was excellent. Everything was in order and in place. Your staff. Very nice and helpful especially Latasha Square showing where everything was kept. I was also impressed with the breakfast selection. Oh. And the strawberry and orange ice water in the lobby that was free is an excellent touch. Great job!
from Jacksonville, Florida
Submitted on 22-07-2016
I travel a lot for business - but this trip was to visit family. Everyone on the staff was great and extremely accommodating. At breakfast, Ms. Yolanda even helped serve up some fresh coffee for us! Good vibes, Great Service!
from Hendersonville, North Carolina
Submitted on 23-07-2016
One of the hotels. Staff went above and beyond to accommodate my family and I. Rooms are clean and comfortable. Great location for an overnight stay. Wonderful breakfast as well as staff that was nice enough to even serve my family.
from Jacksonville, Florida
Submitted on 23-07-2016
The room was nice. The walls were thin so I could hear neighbors conversations. However this is one of the nicest Springfield I have stayed in. The best hotel for the money at this exit. The breakfast staff is wonderful. Karen and Ashley did a great job of preparing food. Yolanda was out front smiling and laughing with guests. She even made my waffle for me!
from
Submitted on 23-07-2016
The room was nice except for the fact that our bathroom light went out and it was difficult to maneuver around. When my family came down for breakfast, we were greeted by Yolanda. She was so helpful with breakfast. She made sure my children had the things they needed and was very friendly and personable.
from
Submitted on 23-07-2016
The hotel was clean, the staff was awesome & the breakfast was fabulous with many options! Mrs. Yolanda made it even better, she saw I was struggling to make waffles for my 3 kids & she took over from there! Overall great stay! Highly recommended!
from Miami, Florida
Submitted on 25-07-2016
I ended up in Jacksonville for a funeral so it was not the best occasion. The hotel is for sure as it is pictured which is great these days. I can honestly say I enjoyed the hotel from the moment I arrived until the moment I left..2 night stay. I have to say the best part of the trip with Ashley that works at the front desk. She learns everyone's name from day one and always has a smile on her face. She was just genuinely nice and it really made the stay better. Other people in my party st... Read more
from
Submitted on 25-07-2016
It was a bad situation that brought me to Springhill Suites. My flights were cancelled through Southwest TWICE and I was stuck in Jacksonville (not where I live). Southwest gave me a voucher for two nights in the Springhill Suites while I waited for a flight. The room was fine. I appreciated the complimentary breakfast. But, the star of my trip was definitely Sitty, the woman who drove the shuttle to and from the airport. Over the course of two days, she took me back and forth to the airport (an... Read more
from London, United Kingdom
Submitted on 25-07-2016
Nice place to stay. Great breakfast bar. Beds were very comfortable and rooms very clean. Staff was very friendly and helpful, especially the breakfast crew, Ashley, Yolanda and Karen. They are very helpful with anything you needed. All you had to do was ask. Would stay here again just for the friendly staff.
from Deltona, Florida
Submitted on 26-07-2016
My family and I stayed at SpringHill this past weekend and we were very impressed by the friendly receptionist staff that greeted us. Our room was spacious, the beds were very comfortable. Everything was clean. The following morning we were very pleased to go down to the breakfast buffet - there were so many choices and extras available. Everything was spotless and organized. I loved the fact that there was always someone around replenishing items, checking the coffee pots. We were greeted... Read more
from Fort Lauderdale, Florida
Submitted on 26-07-2016
The hotel was in a nice area and much more nicer than we thought it would be for the price we paid. when we got into the room there was some damage to the room from previous guests, I told the front desk and they immediately sent Juhstin over to check it out. Justin was great! very professional and had a great positive attitude. The breakfast was one of the better ones (we stay in hotels often!) We saw Justin again in the morning and he asked us how our night was and if there was anything he cou... Read more
from Warsaw, North Carolina
Submitted on 29-07-2016
The hotel was very nice! We came on a trip down in Jacksonville & we were trying to make sure we could save money were we could.The hotel was a great price, workout station and great pool area! After we were out all day,when we returned our rooms were refreshed with clean linens & towels. In the mornings it was great to go down in the lobby & see the great breakfast prepared by my new friends Ashley,Yolanda,& Karen!!! I feel like I knew them every morning as they were making sure we knew where e... Read more
from
Submitted on 29-07-2016
I stayed at this hotel for a total of 3 weeks for a job training assignment. I have to say that what made my stay so good was the personnel. I had a few minor issues during my stay but the employees were always willing to help and go the extra mile to resolve it. Also, the breakfast was really good, for a hotel. The fruits were always fresh and the coffee was always warm. The personnel in charge of the breakfast did a phenomenal job, the front desk personnel were amazing and housekeepers kept th... Read more
from Virginia Beach, Virginia
Submitted on 29-07-2016
My family of 5 arrived road weary after ten long hours in the car. Eileen & Justin were kind & very accommodating. Our room was clean and comfortable (thank you, Natasha!). It was so comfortable, actually, that we overslept & almost missed breakfast. Despite arriving late, Yolanda ensured we all had a good breakfast. Eileen was back again that morning, & answered our many questions. In summary, this hotel is clean, comfortable, & conveniently located- and what really sets them apart is the super... Read more
from Tallahassee, Florida
Submitted on 30-07-2016
I have been to this hotel 3 times and have stayed a week on each visit and this is by far the best extended stay I have ever had. The staff was great. Wonderful smiles greeted me as I entered and when I left each day. It's a friendly place, very warm and this comes from the staff. The hotel shuttle service took me to a local theatre and picked me up after the movie, thanks Michael. The breakfast was hot and very good, thanks Yolanda and Karen. Thanks Justin for being so friendly. The front... Read more
from
Submitted on 31-07-2016
Great hotel!!! Yolanda was superb!!! Thank you!! Great service and food. The breakfast area was very clean, the service was also prompt and courteous. Also enjoyed the coffee!!! Thank you, thank you!!!
from
Submitted on 01-08-2016
Our family arrived at the hotel in the afternoon to check in for one night as we are heading back home. The staff was friendly, respectful, and darn right helpful with every question and request we had. First thing in the morning we came down to enjoy the free breakfast they provide. What a great breakfast they serve! The available food and options was great and the staff was so helpful and friendly. Better than some of the places we've stayed on our road trip so far. What a great experience!!! ... Read more
from Montgomery, Alabama
Submitted on 01-08-2016
I experienced terrible customer service from a previous stay at another Springhill suites in Jacksonville but when I checked in the airport property, Eileen and Yolanda made my family feel at home and it erased the previous "stain" that I had experienced prior to this stay. Thank you both for your extraordinary personalities!
from
Submitted on 02-08-2016
I enjoyed the stay and the helpful service provided to us.and I also want to especially thank Ms.Karen and Ms.Yolanda for their great help and hard work to make sure that we were taken care of during our stay and breakfast time which the food and service is a 5star.thanks again ladies.
from Springfield, Massachusetts
Submitted on 02-08-2016
Very friendly and helpful staff and service. Everyone went out of their way to make our stay pleasurable; especially Karen, Yolanda, and Eileen(front desk). I will definitely make this my "home away from home".
from Chesapeake, Virginia
Submitted on 04-08-2016
I was in town to move my mother into a hospice facility - a very emotional time for me. Eileen, at the front desk, was always very curteous, polite, and understanding. She answered all my questions, even when I was less than clear in what I was stating at the time, and never made me feel hurried. Her kindness combined with her professionalism made a difficult experience more manageable. At checkout, Kyra was equally as considerate. I truly feel the consideration shown helped me through a di... Read more
from
Submitted on 11-08-2016
I have to say our visit at Springhill Suits was great., but the hot breakfast is what won us over. I was there with my 3 grand kids who are very hard to please, but there was something for each one. Yolanda was excellent, she new my granddaughter liked crispy bacon and went out of her way to bring her some with out us asking. Definitely will be back. Thanks Yolanda!
from
Submitted on 13-08-2016
We stayed here prior to embarking on a cruise and was greeted with a Friendly staff, had a good breakfast selection with healthy wholesome choices as well as waffles muffins and other sweets, and the rooms were clean with a nice area to sit. Very reasonable price and i have no complaints. We Would stay again.
from Huntingtown, Maryland
Submitted on 14-08-2016
The breakfast here is very good. The food variety is typical for these type of hotels, but it was cooked well. No watery eggs, bacon was crisp, etc. Yolanda and Karen were both very friendly and made eating there a pleasant and enjoyable experience. We will definitely stay here again!
from
Submitted on 14-08-2016
Really enjoyed my 2 day excursion with my girlfriends. The people here are just wonderful. Thanks to Ms. Yolanda and Ms. Karen for making us feel right at home. Breakfast was a blast because of them. Looking forward to seeing them on return trip.
from
Submitted on 14-08-2016
Yolanda's a very fun lady that didn't hesitate to meet and talk to people. This trip was something to write home about. Breakfast was delicious. Can't wait to get home and tell everybody else about it.
from Northern Virginia, Virginia
Submitted on 14-08-2016
Ms. Yolanda and breakfast staff are awesome. Ms. Yolanda has such a bubbly and thoughtful personality that helped set a positive tone for our day. We really appreciate the outstanding customer service! Additionally we had a concern with our room that we brought to management's attention, which was taken care of immediately. We were given a discount and fresh cookies. We will definitely come back.
from Orange Park, Florida
Submitted on 14-08-2016
We stayed one night strictly for the "park here-fly there" convenience. We had a 6am flight and the hotel allowed us to park our car for free, and made arrangements for transportation to and from the airport. Justin picked us up right on time, and we were very happy. We will be back. :)
from Oklahoma City, Oklahoma
Submitted on 01-09-2016
I have stayed at this Jacksonville Springhill Suites more times than I care to count. Every time has been Great. Hotel is clean, breakfast (although the area is tight or crowded), is always good. Staff is always friendly.
from Brooklyn
Submitted on 03-09-2016
Yolanda, had a pleasant personality and was very helpful. This is for the breakfast area planning. Yolanda asked me and my travelling partner to fill out this survey. everyone from the front desk to maintenance were very courteous and helpful.
from Windsor Locks, Connecticut
Submitted on 05-09-2016
I just wanted to commend Ms. Yolanda in the dining area on her hospitality. She was very attentive and when asked for something, she provided with no hesitation. My family and I were there to catch a cruise and all it takes is one person to determine if a Customer will return. If we have to take a cruise out of Jacksonville again, we will definitely be staying at this hotel and we will be looking for Yolanda. Thanks for your good spirit Yolanda.
from
Submitted on 07-09-2016
My family and I stayed on the third floor which was just newly renovated. The hotel is immaculate. The staff was very polite and friendly. The only thing that would have been better was if there were 2 TV's in the suite. Other than that the room was great and I would definitely stay here again. I was very pleased with the breakfast choices. The dining area was very clean and Ms. Yolanda was very friendly and she was especially nice to my kids.
from Woodstock, Georgia
Submitted on 08-09-2016
We are in town for a training class and I was having a hard time finding a good hotel that wasn't going to cost a ton of money and was close to our meeting the next morning. I was very pleased with the nice size rooms. Checking in was easy and the staff was very friendly and helpful. Great parking lot and plenty of light. The rooms have a office/living room area with microwave and refrigerator wet bar area. The bathroom is a good size unlike some hotels. The rooms are very quiet. I will say due ... Read more
from Jacksonville, Florida
Submitted on 13-09-2016
The entire trip has been enjoyable. I particularly enjoyed the food prepared by Yolanda. She is an excellent cook. When in this area again, I will definitely stop by. The rooms were very cozy and modernized. I will definitely recommend staying at this hotel. Peter
from
Submitted on 14-09-2016
The best and friendliest service I've had in a long time. The hotel staff. The hotel staff was always courteous good morning good evening good night. The part for the staff was phenomenal. How can I help you can I get anything else for you. Check in was a breeze. The counter staff was very knowledgeable and very helpful. Made everything simple. If ever in Jacksonville again that would be my place to stay thank you.
from
Submitted on 18-09-2016
Hotel was clean and well managed. Miss Yolanda and Ashley were diligent in maintaining the breakfast area, making sure we had what we needed, and chatting with the kids. I noticed them taking the time to help another guest prepare a complete breakfast to bring up to his family in his room. She made sure he didn't forget anything he might need and packaged everything up neatly for him. My son was upset that the pool was closed for maintenance, but another male employee noticed and offered to get... Read more
from
Submitted on 18-09-2016
Very impressed with my stay! Yolanda, the breakfast was amazing. Really loved the cantaloupe infused water. Ellen your service was outstanding. There is nothing like someone remembering your name and greeting you with a smile!
from Lexington, Kentucky
Submitted on 19-09-2016
The breakfast staff was extremely accommodating and friendly. Miss Karen and Yolanda were wonderful during breakfast. Their hospitality and attentativeness to the details of the breakfast menu was wonderful. Miss Karen went out of her way to make sure I had what I needed to make a waffle just before breakfast closed. My last day there Miss Yolanda made sure I had access to fruit infused water (orange and strawberry) which was absolutely delicious. Thanks ladies.
from
Submitted on 21-09-2016
Yolanda and whoever was working the front desk during my stay were excellent. I travel often and the overnight stays from one hotel to the next tend to blend together but my stay here sticks out as one i will not soon forget. On several instances, several members of the staff illustrated they cared and bought in on some level to the happiness and experience of the guest. From eye contact, remembering my name after only a brief encounter and asking repeatedly if i needed anything and was enjoying... Read more
from Bluffton, South Carolina
Submitted on 25-09-2016
The staff was great, breakfast was excellent, and the room was very spacious, updated and well kept. The "market" sundry grocery items were outrageously priced (snacks, ice cream) but overall it was a great place to stay ! Will return !!
from Wilmington, North Carolina
Submitted on 25-09-2016
I feel like I always psych myself up for Spring Hill Suites because they are always very well appointed and well updated. I am a Marriott rewards member and stay quite often at Fairfield Inn and Courtyard properties, but I believe this is only my third time staying at a Spring Hill Suites. As I said the property is beautiful and the staff is friendly, however, the bed was not comfortable. The bed creaked every time you moved which was not conducive to a good nights sleep. This is actually the se... Read more
from Albuquerque, New Mexico
Submitted on 26-09-2016
So we chose this hotel for an overnight before flying out based on reviews. After staying here, and looking at the reviews, I think the majority of them (posted by TA members with only 1 review) aren't valid. The front desk clerk was extraordinarily rude during checkin. The pillows are awful, the king bed felt like queen-sized, no body lotion is provided with the complementary toiletries, the pool is so dirty (cloudy and can't see the bottom), lots of smokers around the pool, carpet staples po... Read more
from lancashire uk
Submitted on 26-09-2016
Stayed here the night before a cruise Room was large , clean Staff so friendly Hotel organised transfer to cruise terminal and from ship back to airport for a very reasonable fee Handy for airport , free shuttle bus . If I ever came to Jacksonville again I would gone back
from
Submitted on 27-09-2016
Stayed at this property the night before we left Florida. A quick 3-5 minute ride to the airport. The hotel was clean, rooms were a nice size, staff were pleasant. Perfect place to stay if youre flying out of JAX..
from
Submitted on 30-09-2016
Great rooms, great area, and great breakfast. Being on the road often, food is really important. I've had no complaints as far as the food or service. And Ms.Yolanda has greeted me with a smile every morning and tended to all my needs. This place is definitely a great stay. Enjoy
from Sebring, Florida
Submitted on 30-09-2016
Stayed here due to work for the past 7 weeks. Been working the night shift and this hotel has been putting us close to each other so we all can sleep during the day when most of the other people staying there are on vacation. Love that. They are doing construction at this hotel and only one day out of 7 weeks did I hear noise. Eileen that works the day shift ( she knew my name just after one day) and Karen that works the night shift are very nice and friendly. Yolanda that serves the morning bre... Read more
from
Submitted on 19-10-2016
I stated here for on two different occasions for a week while working overnights. All in all it is worth the stay. Most of the staff is very friendly. The suites are spacious and comfortable. The breakfast was a little bit lacking compared to other Marriot hotels I have stayed at. Bottom line is that if I'm ever working in that area again I would stay there.
from Tallahassee, Florida
Submitted on 23-10-2016
I stayed at this hotel for the first time...I arrived at 1:30 am and got up and left at 5:30 am for the nearby Jax Airport... The hotel's restaurant was under reconstruction and I leaned this upon my arrival...but of course, no work was being done at this time of the early, early morning so it wasn't a problem... The room was already cool upon my arrival and I just lowered it a few degree's and it was comfortable by the time I got into bed...the a/c worked well and it got cold... The bed was har... Read more
from Fort Wayne, Indiana
Submitted on 26-10-2016
Overall it was a nice stay. The facility is undergoing some renovation in the lobby area so was quite messy and disorganized. Room was great, clean, everything you need, comfortable beds, etc. etc. Breakfast is available 6-9 am. Coffee was available in the lobby area I think 24 hours. Tip, unless you know where you're going in advance use your GPS if you have it. :-) There's a couple restaurants close by, Longhorn and Ruby Tuesday. Neither one great but okay. Even tho it's close to the ai... Read more
from Minnesota
Submitted on 30-10-2016
I stayed here to be closer to the airport. Restaurants are within walking distance in the area. They also have a complimentary breakfast. Very close to the airport. They have a free shuttle service to the airport also which you can just walk own and go - no reservation needed unless it is early hours before they have staff. A pool and fitness center are available. Rooms were spacious and quiet. Would definitely recommend.
from Fayetteville, North Carolina
Submitted on 31-10-2016
This particular hotel is my usual stop over between NC and south Florida. It has been recently renovated and the rooms are well appointed for the price point. The suite I stayed in had 2 queen beds and a wonderful sofa bed. I had everything I needed for the 2 night stay. The desk staff are very helpful and friendly and so were the folks in the dining area. I was particularly impressed with Ms. Yolanda. She went over and above to make sure my friends and I got what we needed. All of the em... Read more
from
Submitted on 09-11-2016
Facility has recently received a much needed renovation. New furniture, new paint, new carpeting, etc. Nice. Clean, too. Bed sheets, tho are worn thin and pull off the mattress corners while one is sleeping. CAUTION for Gold Elite level customers. This facility would not honor the Gold benefit for enhanced high speed internet. Platinum only. I lodged a complaint to Marriott, so hopefully this issue will be resolved.
from Tampa, Florida
Submitted on 13-11-2016
Yolanda was extremely warm and friendly. She also provided us with great hospitality and her overall service was great. The rooms were clean and spacious. Everyone showed warmth and friendliness. This site is a good location. I would also like to thank the manager on duty for her help with my check-in on Friday at aprox 3 or 3:30. She listened to me and was very helpful.
from CHICAGO
Submitted on 13-11-2016
Walk in and it's like home Your made to feel that way. Or was it the warm fresh baked cookies? The staff always tries to go the extra mile to make your stay a great stay. The rooms are great, clean and fresh. The breakfast is hot and a lot of it if you leave hungry it's because you didn't eat your oatmeal or eggs or the other great things out to eat.
from Lake City, Florida
Submitted on 23-11-2016
I was impressed with the size of our suite here. Everything was clean and fresh and the breakfast was good. The check in process was a little slow and it was strange that we were not asked for ID or credit card at check in. I would definitely stay here again.
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