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Homewood Suites by Hilton Jacksonville - South St. Johns Ctr.

Jacksonville, FL, US (JAX)

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Based on 483 reviews
Discover fine dining opportunities and entertainment in the area, as well as great tourist attractions and recreational activities, such as: Amelia Is
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Homewood Suites by Hilton Jacksonville - South St. Johns Ctr.
10434 Midtown Parkway, Jacksonville, FL US 32246

Hotel Amenities

  • FREE Hot Breakfast
  • FREE Parking
  • FREE Wifi
  • Swimming pool and whirlpool
  • Fitness Center
  • Basketball
  • Business Center
  • Meeting Room
  • Laundry Facilities
  • Gift Shop
The Homewood Suites Jacksonville South St. Johns Center happily offers guests a complimentary hot breakfast each day and an evening Manager's reception Monday through Thursday. The hotel is also conveniently close to several wonderful restaurants.

Room Amenities

  • Fully equipped kitchen
  • Full-size refrigerator,
  • Microwave,
  • Dishwasher
  • Coffee-maker
  • Television with expanded cable
  • DVD player
  • Two phones
  • Complimentary high-speed wireless Internet access
  • Hairdryer
  • Iron
  • Ironing Board


  • 24-Hour Front Desk
  • Basketball Court
  • Breakfast Room
  • Business Center
  • Coin Operated Laundry (+)
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property (+)
  • Ice Machine
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility (+)
  • Luggage Storage
  • On-Site Check In
  • Outdoor Pool
  • Parking
  • Pet-Friendly (+)
  • Swimming Pool
  • Vending Machines (+)
  • Wake-Up Service
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 483 reviews
from Houston, Texas
Submitted on 14-05-2016
Great location and excellent staff. Rooms were spacious and clean. After work it was nice to come back to refreshments choices. Location was convenient to shopping and restaurants of your choosing. Would stay again
from Valdosta, Georgia
Submitted on 14-05-2016
On May 3rd I was on my way to Jacksonville for a medical appointment at the Mayo Clinic early the next morning. I received a call from the clinic informing me that my appointment would have to be re-scheduled for Friday of that same week. I immediately called the hotel and the front desk girl said that I could not cancel my reservation because I was past the deadline. I am a diamond member and have been for 8 years and on the few occasions I have had to cancel before, I have never had a probl... Read more
from Washington DC, District of Columbia
Submitted on 18-05-2016
I have stayed in Homewood Suites in other locations in the past so I have a basis for comparison. First, the location is outstanding. It is part of a large, upscale shopping area with a plethora of dining selections in walking distance. The building itself seemed nice enough and my room was fine. Of all my Homewood Suites stays, this property had the poorest breakfast selection but, it was adequate. I stayed two nights. When I returned the second day and looked at my bed, I did not think h... Read more
from Tulsa, Oklahoma
Submitted on 18-05-2016
Came back from a day at the office to find my bed made up but a filthy room. Disgusted. And there was only a desk attendant to talk to. No manager available, and no maid service to clean it. Hair on floor everywhere (not mine), pillow was thrown in corner, and looks like carpet has never been vacuumed. Mystery chunks everywhere.
from Chicago, Illinois
Submitted on 22-05-2016
Need to relook at annual check of room air quality. Had to be moved late night due to inoperable unit. Desk clerk wanted to be helpful. Unit did not work. I would also suggest you take a look at changing the air filters more often. They were filthy
from Jacksonville, United States
Submitted on 31-05-2016
hotel is decent with clean rooms and good wifi. But the price seems very high compared to the other alternatives in the market. They could have included some fruits or water as complementary at this price.
from Biloxi, Mississippi
Submitted on 06-06-2016
Stayed here on our way home. It was very close to a nice outdoor shopping center. Breakfast selection was very nice and bedding clean. We weren't here very long so my rating is just based on cleanliness and breakfast. Check in was simple and fast.
from Savannah, Georgia
Submitted on 06-06-2016
Great location for shopping @ Town Center - room was clean and definitely nice size - suite. Amenities were great; breakfast was great. Hallways were extremely warm as if no AC in common areas, but room AC was fine.
from Suffolk, Virginia
Submitted on 17-06-2016
Love this hotel. The staff is very nice and friendly. The room were spacious and clean. I will definitely stay again. The kids love the pool and the staff was very sweet with them. It's walking distance from St Johns Town Center.
from Cincinnati
Submitted on 19-06-2016
The front desk staff and food staff were very friendly and efficient. The housekeeping staff left a lot to be desired. My bathroom was not properly clean and there was hair in it from a previous guest in multiple places in the shower. When I left for the day at 840am I asked for it to be deep cleaned just in case someone missed the hairs. Upon my return at 6pm saw that housekeeping was now starting on our floor. This not only meant that my room hadn't been cleaned but that I had to either accomm... Read more
Submitted on 19-06-2016
I'll start with what was nice...bed and pillows! 2 stars. Now for that which was disappointing. Shower was less then enjoyable with minimal pressure. Room was very small compared to other Homewood Suites we have stayed in. Small very uncomfortable 2 seat pull out sofa bed ( FYI, it better b a very small child to sleep on this thing) and no chair to sit in except the desk or bar chairs. tv area was very small and uncomfortable. We r HH members w/ 2 priorities when we stay. Upper floor and far fro... Read more
from Tampa, Florida
Submitted on 19-06-2016
Overall, hotel was nice and clean. Staff was very friendly and helpful. Excellent location. Air conditioning was not used in common areas. It was hot and unappealing. Did not make our arrival very inviting. Food at "hot" breakfast was very disappointing.
from Denver, United States
Submitted on 21-06-2016
The staff here is hands down the best we've ever experienced at a hotel. Everyone was so friendly, helpful and genuinely liked being there. The breakfast was delicious, the rooms were well furnished and the pool was well maintained. At no time during our 6 days did we feel uncomfortable or cramped. The atmosphere was very "homey" and comfortable and the amenities were just right - not too fancy but not at all chintzy.
from Heerlen, The Netherlands
Submitted on 23-06-2016
Basic hotel. I have been in better hotels for the same price. Absolutely good but nothing extra. The room was nice and clean. Bas was closed when we arrived. I didn't have any breakfast. Neighborhood are shops.
from Easley, South Carolina
Submitted on 27-06-2016
This was the 2nd of two stays in Jacksonville. This was the northbound from Daytona Beach stay. The southbound was covered in another review of the Homewood Suites located on Touchton Road. This was a points stay. I had not have the chance to reserve a particular room per the advanced system that Hilton employees at some properties. I was on vacation and had not bothered to check my email for the notice. On check-in (young woman was very personable and professional in a great way), I was given ... Read more
from highland park, il, United States
Submitted on 27-06-2016
when visiting Jacksonville, there is many locations to choose from, but the St. Johns Town Center is definitely a very good choice, excellent shopping and dining at your fingertips, centrally located to the city, football field, beaches, and TPC Sawgrass. This hotel has it going on.
from Jacksonville, Florida
Submitted on 29-06-2016
We had a wonderful stay, however not long enough. Staff was excellent, friendly and accommodating. Highly recommend. If the ladies in your family know about the St. John's Town Center bring the credit card. Great stores and restaurants close to the hotel.
from Bell, Florida
Submitted on 01-07-2016
Love staying at this hotel. Rooms are always super clean and comfortable. Staff always goes above and beyond to make us feel welcomed! The complentary breakfast is always great! The evening social hour offers a great time to get to know other guests and staff!
from Anthony, Florida
Submitted on 04-07-2016
It's no secret that I love this hotel. My best friend and I have returned for multiple years in a row because of it and it's location. We enjoy the variety that is afforded us with children. We can haul in food or go out to eat. Some years are tighter than others so it is nice to know that we can go on an extreme budget if needed. Our kiddos look forward to this yearly trip because they love the pool and the breakfasts. I promise their words! The staff is always friendly and helpful. Every year ... Read more
from Limerick, Ireland
Submitted on 04-07-2016
Stay here on business. Hotel has large rooms and caters well for families on holiday and business travellers. Located in town Center with easy access to shops and restaurants. Breakfast is basic but okay. Highly recommend this hotel for either family or business
from Phoenix AZ, United States
Submitted on 06-07-2016
From the front desk to the people helping with breakfast they were great. Friendly, pleasant and eager to help. Beds were comfortable. Bathroom was very clean. the overall ambience of the lobby and easting area was modern and clean. Overall no complaints, just kudos.
from Atlanta
Submitted on 07-07-2016
Overall, great location at St John's Town Center. The staff was friendly and approachable. We had a nice room with a suite style set up which included a kitchen area -convenient. One downside was the service of cleaning the room. On our last day, we returned to a questionable clean up where the bed was made sloppily with pillows thrown across the bed. Reminded us of the "three bears" with who's been sleeping in our bed. It was obvious that someone rushed on taking care of the room.
from Las Vegas, Nevada
Submitted on 07-07-2016
I check in May and the beginning of June the halls have gotten hotter every day. The GM said they were working on getting a part. I just checked out last week and the are still waiting. Is this part coming from MARS! I hope you don't like fresh towels or your room cleaned. You will have to wait to get this done after you have worked all day. My co-worker and I took turns on getting supplies for our room. If you know it's your turn, get the front desk to get your supplies during your dinner.... Read more
from Columbus, Georgia
Submitted on 09-07-2016
Hotel was very nice only complaints are those hot hallways. Very close to nice shopping area. Staff was very helpful check N was great we were able to check N early which was great because our first stop was the beach
from Bridgeport, Illinois
Submitted on 09-07-2016
Would stay again. Location is in an open air shopping mall. Was a little was away from beaches. When we booked it it said 9 miles in reality it was 20 miles. There was a lot to do and eat right around hotel.
from North Carolina, United States
Submitted on 10-07-2016
The only positive thing about our stay is location. This hotel is located in/near a major shopping center. Our initial impression inside was ok. We were greeted with a smile and checkin was a breeze because we had already done that online. The hallway to the room was too warm. This was later mentioned to the front desk who appeared to be surprised. Gave us a song and dance about letting maintenance know about it. We learned from a frequent guest that it had been that way for a long time. ... Read more
from Cape Canaveral, Florida
Submitted on 11-07-2016
The staff is very friendly, as a Hilton honor member I had the electronic check in option and selected a corner room. The room was quiet, the AC worked perfectly to cool down the size of our suite; however, the bathroom has much to be desired. Some mold, rust, and lack of attention to cleaning details and no hot water, barely warm at best. They donā??t AC the hall ways; which has caused a strange odor throughout the entire hotel. The free breakfast is about the same as any hotel with a free ... Read more
from Charlotte, United States
Submitted on 11-07-2016
Great location; staff was average- as a Diamond member I still had to ask for my bottled water, and then only got 1 vs. 2. Fitness room lacked towels, even after asking for some. Fire doors propped open, despite placards reminding all that fire doors are to remain closed. Fire doors don't work when they are not closed.
Submitted on 11-07-2016
The room was nice and big. The dishwasher leaked on the floor, Elevators weren't A?C, hallways didn't have A/C. Staff was friendly, food was good, pool nice. For just a short stay, it would have been ok. But for and extended stay, we needed working laundry facilities, and a dishwasher to sanitize our babies bottles.
Submitted on 12-07-2016
We highly recommend staying here. Our visit was exceptional. You could not ask for a more professional team working here, they make you feel like family. We have already booked our next stay in the near future and even selected the same room.
from Oxford, North Carolina
Submitted on 16-07-2016
Spacious clean rooms. This hotel has the friendliest staff, from the from desk clerks to housekeeping. Everyone speaks as you pass them. Breakfast on the weekends starts at 7 AM. When the woman getting it ready found out we had to leave by 7:30, she had everything ready for us by 6:45, and asked to be sure we'd eaten and enjoyed it. This hotel is in an excellent location, tons of shops and restaurants within walking distance.
from Orlando, United States
Submitted on 18-07-2016
The location is excellent for my purposes. You can easily walk to a number of shops and restaurants. And the staff is the friendliest and most helpful I've encountered in a long time! We will definitely be choosing to stay at this hotel every time we are in the area visiting our daughter at UNF.
from Towamencin, United States
Submitted on 18-07-2016
No housekeeping, dirty room, hot common areas, spotty cable, broken amenities, no customer service, no HHonors appreciation, poor food, rude staff upon doing their job(housekeeping), ignoring customer requests for days, etc...
from Green Bay, Wisconsin
Submitted on 20-07-2016
Nice experience the staff pleasant and helpful. Air conditioning work well during hot summer days. Surrounding area within a mile many places to eat and shop. Quiet at night, nice kitchen, adequate bathroom.
from Brunswick, Georgia, United States
Submitted on 21-07-2016
We stayed 2 nights, we checked in, room was stocked correctly. The second day our room had clean towels per number used and waste baskets emptied, that was it. No coffee cups restocked from the two we used, only were given two, and our beds were not made up. We were out of the room most of the day so no issue there, we called down to front desk appr. 4:30, finally left for dinner about 5:30, return to room about 8, whoops still not completed! I am concerned about rooms being serviced properl... Read more
from Richmond, Virginia, United States
Submitted on 24-07-2016
This hotel is a fantastic location within walking distance of restaurants and shops. This part of our hotel stay was amazing. The front desk staff is incredibly kind, polite, friendly. Actually, all the employees I encountered fell into this category. But, the front is clearly under-staffed--as we waited nearly 25minutes to check out. Only one person behind desk and the patron ahead of me had a lengthy request. The hot breakfast here is just average. But, the coffee is better than most hotels... Read more
from Fresno
Submitted on 24-07-2016
Would have left if I had an option to move our entire group. Hotel had no hot water for over 5 days. Was told to run the water for over 15 min to get water hot and it never did. This is the 3rd time this hotel had had water issues. Other groups that stay there at different months in 2016 also had issues. They had NO water for over 5 days.
Submitted on 25-07-2016
We stayed at this location 3 years ago and had a wonderful experience. This visit was very disappointing. Hotel hallways were sweltering. We had the loudest people in the a joining room- screaming going on at all hours. Did not see the quality that we have seen with Hilton in the past.
from Florida
Submitted on 29-07-2016
Rooms are clean, staff friendly and helpful. Complimentary breakfast was okay, during the week no waffle station which was unfortunate, but the social food main meal was not very's free so you can eat else where.
from Georgia Coast, Georgia
Submitted on 03-08-2016
Love the hotel and area. We have stayed here several times before. The shopping/restaurants are within walking distance. Look forward to coming back soon. The air was out in the elevator and hallways.
Submitted on 03-08-2016
This is in the middle of St. Johns Town Center and a really nice property. The staff is nice and extremely helpful. I will definitely stay at this property again. The Cheesecake Factory is close by and tons of stores.
from Charlotte, North Carolina
Submitted on 04-08-2016
This stay was for a family reunion in Jacksonville FL. We checked in on Friday and out on Monday. The front desk staff were very nice and very helpful. The breakfast staff were awesome and friendly. So
from Gold Coast, Australia
Submitted on 07-08-2016
This hotel was welcoming, clean and modern. We cooked on the barbecue outside and it was clean as well. Plenty of parking and our room was modern and everything worked. One issue was the shower in the bath. I am a fit person and when I stepped into the bath, my feet flew out from underneath me and I fell badly out of the bath smashing my head on the toilet. This could have been very bad for anyone who was not fit and carrying too much weight. I was surprised to see that the bottom of the bath h... Read more
from Chicago, Illinois
Submitted on 07-08-2016
We stayed three nights for a family celebration. The hotel is really well-located to shops and restaurants. We flew on Frontier through the St Augustine airport, and this was well-located from the airport as well. The breakfast was above-average hotel breakfast fare, with excellent staff. The kids enjoyed the pool and basketball court. The only complaint I heard from family and friends was that the rooms were not cleaned until late in the afternoon. Perhaps they were short-staffed. We would defi... Read more
from Raleigh, North Carolina
Submitted on 08-08-2016
Stayed here when a family member was at the Mayo clinic. The clinic isn't that far but takes about 15 min depending on traffic. So many food options to choose from close by, but one night I was there they offered free soup and salad. Which worked for me. And you could take it to your room since there's a kitchenette if you wanted to be alone. I had wondered what St Johns center was (thinking medical center or something), but it's a crazy good place for shopping. All the name brands including... Read more
Submitted on 10-08-2016
Stayed at this hotel with several friends for a get together. The room was clean. The staff are very accommodating. The pool is nice. It is in an excellent area located in the Town Center and the price is very reasonable. The breakfast that was included was good and the staff walked around to ensure satisfaction. I definitely recommend this place!
Submitted on 11-08-2016
it was a great location. Was there on business. the hotel was walking distance from the shopping Mall and alot of places to have a meal / after dinner drinks. The rooms were clean and spacious. the public areas did not have AC, so it was hot and humid. Not sure is this was a norm. overall, great location and excellent staff.
Submitted on 12-08-2016
My family spent all day shopping and this Hotel is wonderfully located right behind the shopping area. The service was great and the rooms were very nice and clean. The property is very nice and a easy walk after dinner at one of the wonderful restaurants.
from New Smyrna Beach
Submitted on 15-08-2016
Great place for business or pleasure travel. Excellent location. Staff from the front desk to housekeeping were friendly, curtious and welcoming. Very clean. Always consistent. Has a good "feel" to it.
from Atlanta
Submitted on 27-08-2016
3rd stay at this location, good value convenient location to shopping and not too far to the beach. The number and proximity of restaurants is great and a very nice Publix market is near and handy for any snap you want to stock for the room.
from Fort Lauderdale, Florida
Submitted on 29-08-2016
Best feature is the location. Walking distance to St. Johns shopping- Pottery Barn, Lucky, Nordstrom, and more; and restaurants such as Maggianos, Cheesecake Factory, Cantina Laredo, P.F. Changs, many more. Our 2/2 unit had one king bedroom & a second bedroom with 2 queen beds- perfect for our two pre-teens and three adults. The room was appropriately furnished, with a full size kitchen, well-lit bathrooms, comfortable beds, and friendly front desk staff. At bedtime we thought the sheets on on... Read more
from Lake City, Florida
Submitted on 30-08-2016
This hotel has a great location. Walking distance from all the stores and restaurants of St. John's Town Center. The room was clean. The only negative was the hallways of the hotel were very HOT. AC was broken maybe?
from Jacksonville, Florida
Submitted on 03-09-2016
The suites are like having a cute little apartment and the free breakfast and dinner time snacks add to the value. Plenty to do in the area and still a close drive to the beach. The rooms were decorated nicely and were clean and appointed nicely.
from Maitland, Florida
Submitted on 12-09-2016
Love to stay here when I am in Jacksonville on business. Such a convenient location, very friendly staff and surprisingly good food. Rooms are large and clean. Small but well equipped fitness center. Enjoyed the managers special one night with enough food, including salad and pulled pork nacho makings, with a few glasses of red wine, that didn't need to go out for dinner. Breakfast offerings were varied, with enough fresh and healthy options.
from tampa
Submitted on 16-09-2016
Stayed here while in JAX on business....The hotel/rooms, etc are nicely decorated, large and have a kitchen, however, there is NO AC in the halls/elevators/lobby (they told me it's always this hot) and the AC in my room did not work properly...staying here in September, when it's 90 degrees outside, was simply unbearable. Maintenance came twice and checked the system, told me it was working fine and then left, despite the fact that the wall thermostat said it was 82 in the room( confirmed by an... Read more
from Hattiesburg, Mississippi
Submitted on 18-09-2016
My stay at the Homewood Suites St. John's TC was great. The property was well-maintained. The rooms were spacious. Every staff member that I encountered was exceptionally friendly and helpful. And the location was perfect. So many stores and restaurants in walking distance.
from Sarasota, United States
Submitted on 20-09-2016
Nice week end the front desk staff was very nice and helpful. The grout in the bathroom looks like it needs cleaned better not just wiped off. Maybe use some sulfamic acid and a scrub brush from home depot in the tile section. That would make it feel like home so I wouldn't have to where my flip-flops when I am in the bathroom.
from Inveress, United States
Submitted on 27-09-2016
This hotel was great. Location is in the St. Johns Town Center so you can walk to restaurants and shopping. Our room was perfect and gave us plenty of room to relax. The beds were very comfortable. At first we had concerns about the possibility of noise because we were across from the elevators, the room was very quiet and well insulated so we heard nothing.
from Ponte Vedra Beach, Florida
Submitted on 09-10-2016
We were also at the hotel for the evacuation and the staff was just wonderful!! The suite was great for my elderly mom, husband and dog and the staff did whatever they could to make the stay comfortable even with a power outage. If you are in town for a visit I highly recommend it for it's location but more importantly the staff.
from Ponte Vedra Beach, Florida
Submitted on 10-10-2016
As we evacuated during a hurricane, the staff and management went totally out of their way. When power was out, they sent out to a more distant facility to bring coffee and muffins in for the guests. Breakfasts were very when power was present. Robin Krawczyk-Langley, the general manger went totally out her way to make guests comfortable. Kudos to her and the rest of her staff. The rooms were, neat, up to date, comfortable and of four star quality. The staff during Hurrican Matthew made it a... Read more
from Florida
Submitted on 11-10-2016
I'm a loyal HIlton fan, but have never stayed at a Homewood Suites. We evacuated during Hurricane Matthew and booked this hotel because of its location. If this is the way Robin, Velma and the gang operate under these strenuous conditions, I can't imagine how comfortable it would be when its a normal visit. They were fantastic under immense pressure and we all felt happy, safe and cared for and cared about. When was the last time you experienced that kind of hospitality in a hotel? They went abo... Read more
from Jacksonville
Submitted on 11-10-2016
Best hotel staff anywhere! The staff at this hotel, from the GM, Assistant GM to the housekeeping and breakfast crew is exemplary. They went above and beyond while staying there after being evacuated from our homes during Hurricane Matthew. They even went so far as to bring in delicious, hot coffee and oatmeal made from their homes when the power was lost at the hotel. Can't say enough wonderful things about this hotel.
Submitted on 13-10-2016
We had two nights in the Jacksonville area and this hotel was a satisfactory place to stay. It is situated amongst the Shopping Mall and the various places to eat. I thought the range of restaurants was impressive. We were able to get to the beaches easily over the causeway and were delighted by the cleanliness and vistas of the JAX beaches. The shopping at the St John's Centre we found a little disjointed since we had to drive between the stores that interested us. The Manager's Reception ... Read more