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Hilton Garden Inn Jacksonville Airport

Jacksonville, FL, US (JAX)

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Based on 499 reviews
Convenient Location Downtown Jacksonville, Florida, area beaches and shopping are all only minutes away. Additional area attractions include Jacksonvi
Room & Rates

1 KING BED

COMP WiFi- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG MOB/HEARING ACC W/TUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1KNG MOB/HEARNG ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1 KING BED 1 BEDROOM SUITE

LIVING AREA-COMP Wifi-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING HEARING ACCESSIBLE

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1 KING BED SGL GARDEN TUB

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG STE MOB/HR ACC 3X3SHW

VIS FIREALRM/DOOR/PHN ALRT, WHIRLPOOL,COMP WIFI-BED W/ ADJUST FIRM DIAL
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1KING 1BDRM WHIRLPOOL STE

LIVING AREA-COMP Wifi-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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2 QUEEN BEDS

COMP WIFI- HDTV WITH HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2QN MOB/HEARING ACC W/TUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- HDTV WITH HIDEF CHANNELS
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2QN MOB/HEA ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- HDTV WITH HIDEF CHANNELS
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2 QN HEARING ACCESSIBLE

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- HDTV WITH HIDEF CHANNELS
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Hilton Garden Inn Jacksonville Airport
13503 Ranch Road, Jacksonville, FL US 32218

The Hilton Garden Inn Jacksonville, FL hotel has deluxe accommodations, friendly service and a relaxed atmosphere that await guests.


Hotel Features

  • Complimentary Wifi with secure Printer on remote printing
  • Whirlpool and 24-hour complimentary business center
  • Outdoor pool and fitness center
  • Laundry facilities
  • Complimentary Parking
  • Sorry No pets allowed


The Hilton Garden Inn Jacksonville Airport hotel offers 2,215 square feet of flexible meeting space in Florida.

The hotel offers the Great American Grill® Restaurant serving freshly prepared breakfast daily. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.

Room Features

  • Microwave
  • Refrigerator
  • Coffeemaker
  • Work desk with desk level outlets
  • Two dual-line phones with voicemail and data ports
  • Ergonomic chair
  • On Command® video
  • Complimentary HBO® and the USA Today® delivered each weekday morning
  • Iron
  • Ironing board

Downtown Jacksonville, Jacksonville Landing, SunCruise Casino and Championship Golf are minutes away. The Hilton Garden Inn Jacksonville Airport hotel is a quarter mile west of I-95 and only minutes from I-295, offering quick access to all of the Florida areas attractions and corporate offices.
***** Everything. Right where you need it. *****

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coin Operated Laundry (+)
  • Conference Rooms
  • Continental Breakfast (+)
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Free Parking
  • Ice Machine
  • Laundry Services/Laundry Facility (+)
  • On-Site Convenience Store
  • Outdoor Pool
  • Restaurant
  • Room Service
  • Swimming Pool
  • Vending Machines (+)
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 499 reviews
from Green Bay, United States
Submitted on 20-05-2016
I received an upgrade to a suite and complimentary breakfast. The room was spacious and even had a whirlpool tub. The TV had many channels to choose from. The bed was comfortable. The room was very quiet and relaxing.
from Baltimore, Maryland
Submitted on 21-05-2016
Friendly and accommodating staff, clean inside and out. The breakfast offers a variety of good food selections to include made to order. My compliments to the Dinner Chef. Her cooking is outstanding, has great taste and flavor. A must dine in try. Kudos to the cleaning staff for a job well done. Keep it up the good. I would definitely stay here again and Highly recommend this hotel.
from Wichita, Kansas
Submitted on 24-05-2016
Nice hotel. The staff was very friendly and helpful with everything. The room was clean and a very functional. Breakfast was good and the lobby area was nice. The level of customer service was high and overall it was a good stay.
from UM
Submitted on 25-05-2016
My wife and I had traveled to Jacksonville to take care of some family business and wanted to stay at a hotel that was conveniently located to the airport and shopping/restaurants. Hilton Garden Inn was PERFECT. We trust the Hilton brand and this stay was top notch. We enjoyed wine on the patio in the evening, terrific breakfast buffet in the morning and a quick and easy drive to the airport.
from Jacksonville, Florida
Submitted on 25-05-2016
I will not stay here again nor would I recommend it to anyone else. The room was very outdated and not aesthetically pleasing at all. The air vent in the bathroom was broken and dusty, the shower was super small almost claustrophobic and the door separating the bathroom and bedroom was very hard to open and close. To top it all off the out door spa was out of order. My romantic anniversary weekend turned out to be not so romantic after all.
from Orlando, Florida
Submitted on 31-05-2016
Overall, the hotel was very good due to it's location (lots of restaurants, shopping and entertainment nearby), rooms, and sleep quality (our room was right near the pool but it was quiet). However, the complimentary WiFi was a JOKE! We got no service or extremely slow service. It would literally take overnight for a text to send, if it ever did. It was actually faster in the parking lot.
from
Submitted on 01-06-2016
Just your typical Hilton Garden inn, very convenient to the airport and I-95. I do stay at this hotel monthly and never had an issue. Great breakfast and the servers are very nice. They do keep this hotel very clean and always painting. A great choice and you will enjoy your stay.
from Huntsville
Submitted on 02-06-2016
Clean and not too fancy hotel. But the breakfast bar staff and cheff deserve recognition for their efforts, efficiency and great service all around. I travel over 35 percent of the year and HGI are one of my favorite hotel lines. I have to asmit this one has the most efficient breakfast operation of them all. Unfortunately I can't remember their name but you won't miss them.
from Thomasville, Georgia
Submitted on 02-06-2016
We stayed at the Hilton Garden Inn prior to an early morning departure to the Caribbean. The park and fly program's cost is very reasonable and is especially wonderful if your flight departs at 5 am! We checked in online in advance of arrival so we could choose our room which is a feature I really appreciate. The desk clerks are very nice and extremely helpful. One of them explained that we should park our car with the dash (and blue parking pass) facing the front desk so employees would always ... Read more
from Valrico, United States
Submitted on 03-06-2016
Own my arrival about 4:15 PM It was several guest around the Desk, since I had checked in on line I just requested my keys and I was on my way to my room in about 10 seconds. That was my greatest arrival experience ever
from virginia
Submitted on 11-06-2016
We were given a room at the Airport Hilton Garden Inn after booking.com mistakenly cancelled our reservation with the Hampton Inn. With the Hampton then full, we had to move to another hotel. (Booking.com was kind after the error and even told us that they'd pay the difference for another hotel). The front desk of the Airport Hampton(keisha) was super helpful!! and Luke at the Hilton was wonderful in helping us, even giving us an upgrade after all our troubles. The room was clean and I slept wel... Read more
from Knoxville, Tennessee
Submitted on 12-06-2016
Rooms were okay but not the quality you would expect from a Garden Inn. The pillows on the bed were all super soft and hard to get a good nights sleep with. Breakfast area is confussing so ask for help. Staff is friendly and no shortage of parking.
from Columbus
Submitted on 15-06-2016
Overnight Stay - needed a place to stay after flying in to Jacksonville Airport. Used my Hilton points to secure room. Used Hilton App to check in and select room. Very pleased with every aspect of my stay, from check in to check out.
from Atlanta, Georgia
Submitted on 15-06-2016
First of all check in was extremely slow, I believe 1 person didn't show up for work,it took us almost an hour, original room assigned was dirty, went down to complain, assigned another room , bathroom wasn't that clean.
from Fort Myers, Florida, United States
Submitted on 21-06-2016
I enjoyed my stay at the Hilton Garden Inn, I was quite surprise of the condition of the hotel because most hotels close to the airport have lots of wear & tear. The rooms were nice and clean, the lobby are was always full of refreshments for the guests. The front desk staff was very helpful with directions to another location. I will be back to this location whenever I come back to Jacksonville.
from Jacksonville, Florida
Submitted on 26-06-2016
I enjoyed myself but internet did not for my son's xbox which hurt trip experience. Swimming pool was nice for the kids. Staff was very helpful and nice to us. I would recommend to family and friends.
from Lexington, Kentucky
Submitted on 27-06-2016
Great stay from the minute I walked in the door. Excellent service at the front desk even when I misplaced my room key before I even got to the room. I thought I left it in my vehicle and never did find it. The gal at the front desk didn't even hesitate. I had a key and bottled water on a hot day in no time. The restaurant service was just as superb. The gal that fixed my meal to the gal who said her favorite treats were chocolate covered strawberries and passed the plate to all customers, gave ... Read more
from Columbia, South Carolina
Submitted on 29-06-2016
Despite finding ants in our room, the front desk staff moved us immediately. This was great service! Housekeeping did an excellent job on cleaning the rooms. Overall, the property and decor was beautiful, modern and there was plenty of nearby options to choose from. Room service hours were limited and outdoor pool was great, except for the ants on the pool chairs.
from Smyrna, Tennessee
Submitted on 29-06-2016
Thanks for a great stay! Service was good. Room was clean and staff friendly and welcoming. Great location near the airport and easy to find. I loved giving the hotel review but requires too many characters to submit the survey.
from
Submitted on 30-06-2016
I would recommend this location. The staff was great and the rooms were clean. The airport location is very convenient. Check in was fast and they allowed us until 12:30 pm to have the room the next day because we hadn't arrived until 1:30 am the night before. I like a hotel who can adjust their rules as needed. The Hilton Garden Inns tend to be the better hotel for us anywhere we go. They are consistently nice.
from Jacksonville, Florida
Submitted on 05-07-2016
Fairly clean....staff at check-in were extremely knowledgable. Checkout staff over charged us and did not know how to correct their error. Will dispute charge on my credit card. Hilton honors member receive free continential breakfask but they did seem to know this. This was a first experience....and i been a member since 2010
from Tuscaloosa
Submitted on 06-07-2016
Love the hotel. Will stay again and also recommend it to anybody that's going to stay in Jacksonville. We had out family reunion here, we got a really great rate on the rooms. Service was very good. Great job Hilton!!
from Fayetteville NC, United States
Submitted on 06-07-2016
The staff ( front desk ) should be more guest friendly. Hotel assistance should be provided to guests that are disabled. All guest should be treated with the utmost respect. The response time to respond to a problem was good however the guest should be kept aware of the status. Assistance should be provided to those whom are disabled when being moved to others rooms due to maintenance problems.
from Tallahassee, Florida
Submitted on 07-07-2016
The staff was extremely helpful and the hotel was clean. The room was much larger than expected which was a plus considering there was three of us. Because of our wonderful experience and the professionalism and friendliness of the staff, we would definitely stay at this hotel again.
from punta gorda,fl, United States
Submitted on 07-07-2016
a nice place after a long drive. a little hard to get to as its on a side road that requires a u turn at the end of the street. room was excellent. breakfast was quick and service fast. price was based on coupon received at welcome to fla. area excellent bargian
from Memphis, Tennessee
Submitted on 10-07-2016
If you are looking for a very nice reasonably priced hotel to stay in when you are in the Jacksonville, FL area, this is the perfect choice. Convenient to the Jacksonville airport and several dining options. Your family will enjoy this family friendly location.
from Scranton, Pennsylvania
Submitted on 16-07-2016
The staff at the Hilton Garden Inn was very efficient and accommodating. The facility was beautiful and the service was great. We had dinner as well as breakfast and both meals were delicious. The staff was very friendly.
from Stuart, United States
Submitted on 21-07-2016
This is NOT Hilton Garden quality. The overall cleanliness and care is very lacking. A brown blob on the bedding in 1st room, moldy creamers in 2nd room and hall carpets that needed a good vacuuming at the least and a good cleaning at the best. I would not stay here again. Manager and desk people were helpful, but someone needs to pay attention to cleaning!
from
Submitted on 22-07-2016
I am extremely picky when it comes to the cleanliness of a hotel room and my room was very clean and comfortable. The staff is extremely gracious, friendly and accommodating and made me feel welcomed. Even when I had a concern the attitude immediately was the customer is always right and problem fixed.
from indianapolis, in, United States
Submitted on 24-07-2016
Heavy traffic must dictate the condition of this airport hotel . Not your average Garden Inn and I stay in a lot of them. Food service below average but hotel has all other amenities. Very easy access to the airport quick in and out.
from Troy, Michigan
Submitted on 28-07-2016
This is the first time I have been at this hotel. After a pleasant check in I proceeded to my room. To my surprise They upgraded me and the room was perfect! A1 bedroom suite complete with a jacuzzi in the room!! A walk in shower, and wet bar was amazing! When I requested extra pillows the staff responded immediately!! I went down to the lobby and they serve dinner and cocktails from 5 to 10. I ordered and the awesome chief they have their personality came out and brought my food!! She made sur... Read more
from
Submitted on 31-07-2016
Shawn was the Gentleman that assisted me at the counter. He was extraordinarily professional, accommodating and polite. Exemplifies excellent guest service render. Because of his hospitality I choose your establishment as my place to stay during my visit to Jacksonville Florida.
from
Submitted on 03-08-2016
Outside very well kept. Inside lobby very modern .. Clean ... Front desk service is phenomenal. Restaurant and room service very reliable. Breakfast is an option of compile tart or made your own way. Happy hr prices are great. Laundry service great. Pool is CLEAN!! Rooms are comfy. Cleaning service exceptional. 42" tv .. Fridge... Work desk .. On line app is user friendly. Ability to choose your own room from phone. Shuttle buses or private driver options. Staff remembers your name. ... Read more
from Washington, DC, United States
Submitted on 08-08-2016
From the shuttle to the hotel...great! The room was spacious and the beds were comfortable. The staff was extremely courteous and the breakfast was on 1000%! Free Free is an excellent cook. The food reminded me of home.
from
Submitted on 09-08-2016
We stayed at this property last night. Outside and inside were both clean and comfortable. Our room was clean and smelled fresh. Made to order breakfast was prepared as ordered and tasted great. The restaurant service was excellent. The front desk staff were phenomenal. Very personable and friendly. We were immediately acknowledged as Diamond members and given a complimentary bag. We will definitely stay that this HGI when visiting Jacksonville. We highly recommend it if you are in the area.
from Tel Aviv, Israel
Submitted on 11-08-2016
My wife and I spent a couple of nights at the hotel, after having our flights out of JAX cancelled multiple times. To say we were weary and frazzled when checking in and when talking to people would be an understatement! And yet - the hotel staff made most of that go away in a jiffy, and the rest dissipated quickly. At the desk, Jacob and Gabby took great care of us, and the heroic woman operating the restaurant by herself (Angela?) sealed the deal with two great dinners. John, the hotel's chie... Read more
from Inman, South Carolina
Submitted on 11-08-2016
Delightful staff. Comfy stay! Breakfast was delicious. Wait staff so cheerful and helpful. The coffee was not good, would have liked to see more juice/drink choices for breakfast. But the food was so good, didn't need much to drink.
from Christiansburg, Virginia
Submitted on 13-08-2016
We stayed here last night while traveling to our vacation. We had a couple of very small issues (coffeemaker in room didn't work & toilet was finicky) Brittany and Tyler were advised on checkout so it could be corrected for the next guest and they offered apologies and compensation. We were not upset and declined but they insisted on giving us our breakfast! They both were so kind! Breakfast was amazing (try the hash brown casserole) servers were friendly and very attentive, room was quiet and c... Read more
from Mcdonough Ga, United States
Submitted on 15-08-2016
Excellent hotel staff friendly and very comforting to your stay. Dinning area very clean and spacious. Bar in a very relaxing location. Outside pool and spa area very warm setting. Excellent for a quiet evening a the pool side
from Ocala, Florida
Submitted on 16-08-2016
Wonderful hospitality, breakfast the top, shuttle on time. Room clean just garden tub gets were faulty !!!! Room lovely with full kitchen. Needed cutlery yet I suppose you ask for it!!! Maid walked in twice before check out so that annoyed me!! Yet convenient to all and very accessible to airport for early flight if needed.
from Newark, New Jersey
Submitted on 16-08-2016
We use to stay at the Marriott next to this Hilton. The Marriott became very expensive so I thought I'd give the Hilton a try. We were very satisfied with price, cleanliness of the rooms and the service from the staff. We didn't eat at the restaurant or play at the bar but they seemed very nice.
from
Submitted on 16-08-2016
Small yet in a great location to many restaurants and great shopping. Staff is friendly and helpful with smiling faces. I slept comfortably and felt refreshed after a few hours of sleep. Enjoyed and would recommend hotel to anyone traveling in this area.
from Batavia, New York
Submitted on 17-08-2016
We were in need of a hotel that could provide early check in on arrival day. They immediately said yes to a 11:30 arrival as normal is 4 PM, however due to early flight arrival we were allowed to check in at 10:30 AM. Staff was very welcoming and interested in our questions and needs. My Daughter and grand children arrived that same evening by air flight from NYC. Turns out their luggage was never loaded onto the airplane. When the staff became aware of this they provided all necessary toiletrie... Read more
from East Fishkill, New York
Submitted on 31-08-2016
We stayed at Hilton Garden Inn Javksonville Airport when we brought our oldest son to college. The staff was wonderful! They made the difference! They were helpful and engaging. They asked about our son's first days at college and wished us well on our departure. Susan at the bar and restaurant was fun and personable. The ladies and gentlemen at the front desk were so accommodating. The housekeeping and maintenance staff were so friendly and hard working! This was by far our very best Hilton hot... Read more
from Charleston, West Virginia
Submitted on 31-08-2016
We often stay at Hiltons. We've had good experience with the brand. For the most part some are just OK, some are good and some are very good. This location is one of the very good. It was clean, quiet, with comfortable beds, freindly staff and an excellent cook to order breakfast. All this at a fair price.
from Baltimore, Maryland
Submitted on 04-09-2016
Outstanding customer service ! Everyone was extremely pleasant and helpful. Dinner was very good with friendly staff. I've stay here before and would stay again. Plenty of shopping and restaurants close by.
from Norfolk, Virginia
Submitted on 06-09-2016
There is one of many reasons we use this hotel for business and that is the awesome staff member Brittany Eisenman. She has always gone above and beyond to accommodate us and us definitely an asset to the company.
from
Submitted on 08-09-2016
The Hilton Garden Inn in Jacksonville, FL is an exceptional place to stay. You will feel at home and the service is impeccable. We were visiting family in the area and as an Hilton Honors member I wanted to stay close to the airport. The location is perfect, shopping centers within 3 minutes and restaurants are close too. Comfortable and quiet, rooms are spacious and you will fall asleep quickly. I will stay at this property any time I'm in Jacksonville.
from United States
Submitted on 09-09-2016
As always Hilton delivered another exceptional stay. I had one issue with my assigned room which was handled by moving me across the hall without any issues. Being as close to the airport there was very little noise
from amherst, ny
Submitted on 12-09-2016
This hotel was clean and updated. We stayed over while driving to Florida. All of our service interactions where excellent. The breakfast was included as we are Hilton Diamond and was very good. We were able to walk to a restaurant for dinner after a long day driving.
from Saint Louis, Missouri
Submitted on 14-09-2016
Helpful staff, Susan at bar / restaurant was great - felt like she was an old friend. I had a long week with my mom in hospital and I was beat, Susan was cheerful and talkative, she even asked about my hospitalized mother by name the 2nd day of my stay.
from
Submitted on 14-09-2016
Luke, Jacob and Michelle were wonderful when we arrived. They were very friendly and accommodating. I really enjoyed my stay. One thing I like about the hotel is that they have a shuttle service that will take you wherever you want to go (we went to the mall and then to dinner) free of charge. We also used them to go to the airport when we went home. If you prefer to rent a car, please get it at the airport as the location is kind of remote (not Amazon forest remote, but nothing is within... Read more
from Florida
Submitted on 18-09-2016
The breakfast at this hotels cost almost $10. The staff is very impersonal and very serious. The beds are hard like a stone and the pillows are flat like pillow covers. I have to ask for more pillows to sleep. Air conditioner vents were rusty and moldy. I always stay in Hilton brand hotels but given my first experience with this brand, I will never stay in this type of hotel.
from Deland, United States
Submitted on 19-09-2016
As a single woman who travels alone for work, it is very important to me that I feel safe. I felt very safe and welcomed here. Thank you very much for going out of your way and making me feel as though my business was important to you!
from Rolla MO, United States
Submitted on 30-09-2016
The staff are so kind, helpful and accommodating. The staff helped me find an amazing restaurant, perfect travel to the port and an overall great experience. Provided me with information and helped make my stay wonderful! I will be back!!! The breakfast staff are eager to help and not overwhelming in the mornings!! IMPORTANT...lol...
from Orlando, Florida
Submitted on 04-10-2016
I ended up in Jax on a short notice with no hotel reservation. I checked in with the manager and I was able to be accommodated. The Hilton Honors floor is awesome! I slept like a baby. This is a really nice property with a pool that is right in the airport. It does not get any better than that.
from Jacksonville, Florida
Submitted on 10-10-2016
Wonderful staff during a particularly trying time...Hurricane Matthew. Efficient check in. Clean room. Good food. Despite loss of power made us comfortable and kept us safe. All I can say is thank you!
from
Submitted on 10-10-2016
I stayed here during Hurricane Matthew. Despite losing power and running on a skeleton staff, the management and employees of this hotel went out of their way to make everyone comfortable. Travis was baking cookies and putting out snacks with just a little outside light and a flashlight. There was also water dripping around him from the kitchen ceiling. That made guest morale go up while people were worried about their homes and loved ones. I would highly recommend this place and I will ... Read more
from jacksonville, United States
Submitted on 10-10-2016
room were clean and workers were nice due to power lose it was hot all other motels got power back on in middle of night and Hilton did not we should have been given a discount for the discomfort. motel was to be no pets but was a lot of then barking also there was cats all pet were not service dogs would not go there again if another storm came would rather stay home.
from
Submitted on 11-10-2016
Not a great stay but fabulous staff. Brandi the hotel manager was accommodating and efficient from the moment we made our reservation. Her staff followed her lead and went above and beyond in every area to make our stay as pleasant as possible. Genuine interest in the comfort of the guests and caring attitude made this Hilton stay wonderful and memorable.
from Fernandina Beach, Florida
Submitted on 12-10-2016
We sought refuge from Hurricane Matthew at the Hilton Garden Inn after an Expedia employee got our reservations all messed up and we had to pay a penalty for not being able to get it straightened out with Expedia before the hotel cancellation deadline. It turned out that having to move to the Hilton Garden Inn was the best thing that could have happened to us. The staff went way beyond the call of duty using creativity, initiative and patience as we sat through 100 mph winds, power outages, no... Read more
from Saint Marys, Georgia, United States
Submitted on 14-10-2016
We came into the hotel to get a room. They were booked but they helped us find a room at a nearby sister hotel. In the meantime we decided to eat at their bar. The service was fabulous and our waitress, Susan, was very accommodating. It was very busy and she had a few very rude customers that I felt she handled with great poise and professionalism. We were so pleased with her that we left an extra large tip.
from Saint Augustine, Florida
Submitted on 16-10-2016
We had to evacuate for hurricane Matthew and were thankful to find a room at your hotel. The staff was PHENOMENAL!! Every single one of them went above and beyond to make us comfortable and safe. The service was above most hotel experiences on a normal day never mind during a major hurricane and with out power (for 24 hours of our stay). They managed to make all of us feel like we were at home with warm cookies and fresh food and drinks and plenty of towels and sheets and ice and gave us safety ... Read more
from JACKSONVILLE, United States
Submitted on 16-10-2016
awesome guest service under challenging circumstances. management and line employees were welcoming, helpful and did all they could in the face of high winds, driving rain and power outages. A very well managed property
from Jacksonville
Submitted on 17-10-2016
Beautiful .just getting away. .loved it Would recommend it to everyone Such a calming atmosphere and kind staff....the breakfast was excellent too .caring staff. The check in was easy and the check out too
from Amelia Island, Florida
Submitted on 18-10-2016
We were evacuated from our home on Amelia island. We booked this wonderful Hilton Hotel. The staff was amazing from the moment we checked in with the Manager and Co Manager to the evening and morning meals with Travis and his wonderful staff at the restaurant. They provided over the top service and positive attitudes, smiles, goodies and anything to do with making our stay comfortable even after the power was lost. What more can I say. The staff did it all. They took our minds a little of... Read more
from Tallahassee
Submitted on 19-10-2016
We've stayed here twice. Very nice, big rooms, comfortable beds, clean, quiet and modern! Good breakfast, great coffee and tea. Friendly staff people. We travel to Jax often and will definitely stay here again.
from
Submitted on 21-10-2016
I paid the premium the rate because I wanted to experience the Jacuzzi tub suite. The room was dirty, freezing cold with the thermostat being set to 64°, the tub was filthy with loose particles of dirt on the tub floor and around the sitting area. The room reeked of smoke. We informed the staff and we're met with sheer disdain. The only consolation we were offered were rags and a cleaning solution that ended up burning my hands. We asked for spare towels as there were only 2 in the room. It too... Read more
from Woodbridge, Virginia
Submitted on 21-10-2016
Really enjoyed my stay. The hotel was very clean, staff was friendly and very helpful. The room was very clean and smelled cleaned. Parking was plentiful and the location was close to the airport and surrounding areas
from Gulf Breeze, United States
Submitted on 24-10-2016
The hotel is clean and the employees are very friendly. I had a minor incident with heat/air vent room odor, but it went away. I also do not like flat squishy pillows, but I would imagine if I had called the front desk they may have been able to do something about switching the pillows out, but I did not choose to.
from Jacksonville, Florida
Submitted on 01-11-2016
Very disappointed in hotel, question Hilton rating ? Carpet in room needed shampooing, bathtub looked original with ground in dirt, rear hallway on 1st floor had odor. Not very well managed and Hilton should look closer before rating hotels.
from
Submitted on 04-11-2016
I visited Jacksonville for the Georgia-Florida game. This is a very nice hotel and is very convenient to the airport, shopping and restaurants. The room was clean and comfortable and the staff was very friendly and accommodating.
from
Submitted on 07-11-2016
I have a favorite hotel I use when staying in this area of Jacksonville, but they were booked. This hotel was convenient for me, and had a very nice price. The staff were very friendly and helpful. Room clean, and comfortable. I love the fact that the A/C unit blows continuously. I always get woken up when the A/C units turn on and off. I was impressed with the facilities, and will return again.
from Virginia Beach, United States
Submitted on 07-11-2016
Very friendly and helpful staff who go out of their way to accommodate you. All our requests were handled promptly and with a smile. The food at the breakfast buffet was very good. I liked the close proximity to the airport.
from Minneola, United States
Submitted on 07-11-2016
The guy who checked me in was wonderful and i loved his halloween costume. I didn't eat at the restaurant but the woman who was setting up was nice and greeted me. I would recommend this hotel to anyone. Wish my stay was longer.
from Orlando, Florida
Submitted on 10-11-2016
For 170$ I would have expected a room that would have been updated. Price does not reflect quality. The service at check was fine with no issues. Bathroom and bedroom could be updated. This will be the last time I use Hilton. It's been fun.
from Arlington, Texas
Submitted on 16-11-2016
The hotel staff took great care of me when I arrived early. Every staff member I encountered was cheerful and helpful. The hotel decor was gorgeous, breakfast was fabulous and my room was very comfortable. I could not have asked for a better trip.
from Atlanta, Georgia
Submitted on 17-11-2016
My husband and I stayed a week here while in the area for business. Our room was clean, quiet, and comfortable. Overall the hotel and grounds looked new and well kept. The breakfast service was delicious. We only experience one problem during our stay. The door lock mechanism to our room never opened on the first attempt from day 1. We had to put a lot of effort into just getting it opened. Maintenance was called and it still had issues. Luckily a gentleman named Shawn was working t... Read more
from Navarre, Florida
Submitted on 19-11-2016
My family stayed at the HGI Jacksonville Airport of the weekend of 5 - 6 November. I want to thank Susan from the morning restaurant staff and Angie from the evening staff. Susan made our breakfast meals great. The food was good and the atmosphere that Susan provided was awesome. Now for Angie, this lady is amazing. On 5 November for dinner she was our cook, waitress, and bartender. Everything she did was perfect. And her cooking has to be the best food that I have had at any of the Hilto... Read more
from Green Cove Springs, Florida
Submitted on 21-11-2016
I stayed one night at the Hilton Garden Inn because it was the closest available hotel to Jacksonville airport. Upon arrival and departure the front desk agents were extremely nice and accommodating. The room was spacious and clean. The hotel offers an airport shuttle that I did use, and the driver was extremely pleasant. My only complaint is that the toilet did not consistently work well, and would not be fixed until after my check out.
from Land O Lakes, United States
Submitted on 21-11-2016
The staff at Hilton Garden Inn are exceptional. They make every effort to make each guest feel like a VIP. The Lobby is always so beautifully decorated, and the breakfast service is A+. i would always use Hilton Garden Inn for all my Business trips as long as they are available. The bed and room service cannot be beat.
from San Antonio, Texas
Submitted on 26-11-2016
This is the nicest hotel in Jacksonville, Fl. Excellent location, safe neighborhood and superior customer service! The hotel is kept very clean, the rooms had everything we needed, and the staff was exceptional! The breakfast was delicious and the dining room staff were very responsive to our needs! Best place to stay, will continue to frequent this hotel on all our trips through Florida! Thank you!
from Atlanta, Georgia
Submitted on 26-11-2016
This hotel is not a true reflection of the Hilton Brand. It needs a total facelift. Not to mention they are going through renovations and should be giving away "free rooms" as bad as the hotel looks. There is rust in the bathrooms, rust on the ironing board, mold on the shower curtain and very unfriendly staff.
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