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Hampton Inn Jacksonville East Regency Square

Jacksonville, FL, US (JAX)

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Based on 375 reviews
Enjoy a day of fun in the sun on a beautiful sandy beach...Visit Jacksonville Landing for fabulous dining, shopping and entertainment...Or spend an af
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Hampton Inn Jacksonville East Regency Square
1021 Hospitality Lane, Jacksonville, FL US 32225

Hotel Amenities

  • FREE Hot Breakfast
  • FREE Wifi
  • FREE Parking
  • Baggage Storage
  • Beverage Area, Complimentary
  • Laundry Facilities
  • Safety Deposit Box
  • Business Center
  • Meeting Rooms
  • Fitness Room
  • Pool
  • Sorry, No Pets Allowed

Room Amenities

  • Coffee Maker
  • Hairdryer
  • FREE Internet access in guest room
  • Iron
  • Ironing Board
  • Daily Newspaper M-F (USA Today)
  • Work Desk with Adjustable Lamp
  • Telephone - Two Lines/ Voice Mail

What To Do

From upscale shopping to museum hopping to world-class golfing, there's something for everyone to enjoy near the hotel in Jacksonville. Shop till you drop at the Regency Square Mall... Spend an afternoon with more than 1,000 rare and exotic creatures at the Jacksonville Zoo... Or simply relax on a beach with a good book...The possibilities are endless when you stay at the Hampton Inn Jacksonville-East/Regency Square.
Feel like playing golf? The Mill Cove Golf Club is open to the public and less than a mile from the hotel. Cumberland Island, Georgia is also a fun, short trip. Just 30 miles from the hotel, Cumberland Island is Georgia's largest barrier island. Here, pristine maritime forests and undeveloped beaches abound.

Please be advised our hotel will be undergoing renovations through April 1, 2016. Thank you for your patience and understanding. 

  • 24-Hour Front Desk
  • Breakfast Room
  • Business Center
  • Business Services
  • Coin Operated Laundry (+)
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Exterior Corridors
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Free Morning Paper
  • Free Wi-Fi
  • Handicap Services
  • Luggage Storage
  • On-Site Check In
  • Outdoor Hot Tub
  • Outdoor Pool
  • Swimming Pool
  • Wake-Up Service
  • Wheelchair Access
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 375 reviews
from Fredericksburg, United States
Submitted on 12-05-2016
It was very relaxing to come back to an clean room, curiosity cups of coffee each day after finding our way through your beautiful city. An nice cool swim and the luxury of washing and drying our swimwear in your laundry room. Your staff helped the 5 day stay in Florida feel more safe. Thank You McBeath's of Virginia
from Ocala, Florida
Submitted on 16-05-2016
The room was clean and neat. The staff was nice, helpful and couldn't do enough for us. The price was very high. AC on floor under our balcony roared all the time. Balcony door was stuck and employee had to open it for us. He was pleasant and was glad to do it for us. No view from our room. Could not get the shower to come on. Someone before us had given it an extra turn so the maintenance man had to come and turn it on for us. Again he was glad to do it for us. When we went to turn it off after... Read more
from Baiting Hollow, New York
Submitted on 16-05-2016
Not the best location and due for an update/upgrade. Comfortable enough for a couple of nights on business but there are better. Checked out one day early but was charged for my room. Had to call when returned home and was satisfactorily resolved/credited.
Submitted on 18-05-2016
This hotel has a great location - close to everything you need as well as the beaches! The breakfast was excellent and there is a Ruby Tuesday within walking distance. We will definitely stay here again when we are in the area!
from Evans, United States
Submitted on 18-05-2016
Hampton Inn at Regency Square is an excellent place to stay. The hotel personnel is very attentive and efficient. They allowed the use of the Lobby for a Meet & Greet. The breakfast lady is quite a gem, she strives to satisfy every need; she made Bagel Bites just for me! The beds and room are awesome, no complaint. After renovations are completed, this should be a 5 Star Hotel. It is located just 20 minutes max from downtown, the zoo and the beaches; and it is just 2 minutes from I-295 Bypass.... Read more
from Jacksonville, Florida
Submitted on 21-05-2016
Overpriced and the room wasn't very clean. Hampton Inn is a sort of Hilton and I am a Hilton Honors member but I would never return to this hotel. If the weather wasn't so bad I would have stayed in another hotel.
Submitted on 27-05-2016
The Hampton brand is always reliable, with this location no exception. I would caution you though, if you arrive late at the hotel parking is a challenge as spaces will be tough to come by. Housekeeping staff is friendly, as I wish the front desk personnel would be more so. They are courteous and efficient, but not warm and fuzzy. The lobby area and hallways were too warm. The location is great though with easy highway access and walking steps to a Ruby Tuesday and a Gate gas station.
from Virginia Beach, United States
Submitted on 30-05-2016
This is a great location with very helpful staff. The rooms are rough because they are being remolded and having poked my head in on a new room, the new rooms look exceptional! I will be staying here again and hope to get a new room.
from Boca Raton, United States
Submitted on 31-05-2016
Our group was treated with utmost courtesy and consideration. The room was lovely, comfortable, and clean. I used the internet and enjoyed the complimentary breakfast, where I socialized with others attending our get-together.
from North Carolina Coast, North Carolina
Submitted on 05-06-2016
this hotel offers a poker room rate for the best bet which is less than a mile, you have to bring it up cause its not advertised. abhjfuyrhndhfgrownsuerhjaldsiwnchfhegekspsjiuepnfifdl;sjnckf. jdjdkdjhso kdkjdjdjmjdkdii nms,vpeocjckncdksols kbiwnc9ier4jfdnfriugti8eioijfjfn I 94ir08urgnv0o089uh5rgoin0p9uwrf
Submitted on 12-06-2016
AS I reported to Hilton Honors and the management at the hotel, the front desk experience was terrible. The person (Danny) who greeted us at the front desk was stumped what to do when we checked in and he didn't have rooms available (clean), yet it was 4:30 p.m. at this point. Danny had no resolution to the issue and barely spoke. When he did speak, it was very low and mumbling to a point where it was extremely difficult to understand. He had absolutely no resolution skills whatsoever. The ... Read more
from Huntsville, Alabama
Submitted on 13-06-2016
If I had known at the time of booking the hotel was under renovations, I would have stayed at a nicer hotel down the road. Hotel was hot! Ice machine did not work and when I informed the staff of the issue, they did not know of the problem and didn't try to fix it.
from Sun City Center, Florida
Submitted on 16-06-2016
We stayed here the last 2 nights. Very disappointing. The staff was friendly but the rest of it, well..... Hallways and elevators were very hot! Must have been 80-85 degrees. Ice machine on third floor didn't work. Asked at desk where and ice machine was. He told me first floor....nope......that one didn't work either. Went back to desk. He sent me to 4th floor. Finally, that one worked. Our bathroom was moldy and smelly. Bedroom was decent. Beds were comfy. It's a good thing the... Read more
from Tallahassee, United States
Submitted on 16-06-2016
This was an excellent facility. Friendly and courteous staff and great location near malls, restaurants and walking facilities. The guest rooms were superb. The price was reasonable and worth the money. I will definitely stay at this location again.
from Palm Harbor, FL, United States
Submitted on 16-06-2016
The hotel is easy to find, close to major shopping center, and close to major roads. Hotel is clean and comfortable. Staff are friendly, courteous and helpful. Accommodations such as pool and complimentary breakfast of reasonable food items are a plus. Recommend for a short or longer stay
from Ocala, Florida
Submitted on 25-06-2016
Came to Jacksonville to install new officers Fo a Lions Club. Usually stay at this hotel as it is close to the Arlington Lions Club where the meeting was held. We always Enjoy staying here because we know the rooms are clean and the staff is excellent. Will stay the next time we come to Jacksonville.
from Jacksonville, FL, United States
Submitted on 30-06-2016
Hotel needs to be updated. Hallway A/c units not working. Approximately 100 degrees in hallways and elevators. No exhaust fans in bathrooms. Hotel under remodeling. Parking for vehicles not sufficent in parking lot.
from Simpsonville, South Carolina
Submitted on 04-07-2016
1 night stay here was one of 3 Hampton Inns during a 17 day vacation. Have also stayed here twice before. The property is going through a renovation but we were not impacted in the least. This remains one of the cleanest (even during construction), quietest, and friendliest Hamptons that we travel to. There are plenty of restaurants and shops nearby; Many in a very short drive and a couple that you can walk to. The sitting area/breakfast area is not as crowded as other Hampton Inns are when w... Read more
from Douglasville, Georgia
Submitted on 06-07-2016
The hotel is under construction but you can barely tell, only minor notices. No noises, no debris. Breakfast has variety but don't be late they pack up at 9.50. Rooms are clean and staff is friendly. Right off the highway, easy access to everywhere.
from Hillsborough, United States
Submitted on 06-07-2016
Had a great stay at the Hampton Inn - Jacksonville East. Easy access to 295 and very friendly staff. Breakfast is free and plentiful. The hotel staff is top notch. Will definitely stay here again in the future.
from Tallahassee, Florida
Submitted on 06-07-2016
A really great hotel stay. Friendly staff, ease in checking in and out, great hot breakfast selections everyday and friendly hospitality staff as well. I will be returning. The only drawback at my stay was the hotel was under construction so the hallway was hot and two room which my friends stayed in were a mess. The hotel was great, gave a free stay for their inconvenience. I would definitely recommend.
from Statesboro
Submitted on 07-07-2016
Hotel was doing renovation and was not very organized parking spaces a were being used for materials so parking limited construction went on early before 9am until 7pm. Room was clean as renovated but experience and amenities not good
from High Springs, Florida
Submitted on 07-07-2016
Breakfast was good and so was staff. Front desk staff not so friendly. Hotel being remodeled, so there was poor a/c in hallways. Pool was ok. The hot tub was turned into a garden. Very tacky. Not so pretty plants and the filtet box right next to it.
from Winter Haven, United States
Submitted on 20-07-2016
There were some maintenance issues. The hotel was under Renovation. We weren't told before arrival to expect HVAC issues and maintenance issues. The rooms were nice. The complimentary breakfast was better than expected. The staff was efficient. I wouldn't say they were overly friendly. They only responded when spoken to. They did not engage us in any conversation. And there was no line of people standing behind us that they had to get too. Aside from the Renovation, the rooms themsel... Read more
from Jacksonville, Fl, United States
Submitted on 21-07-2016
Overall the staff was great. The carpets were a bit old and the room could have been a little cleaner. But overall I enjoyed my stay. The complimentary breakfast was excellent! WE enjoyed first floor convenience.
from Atlanta Ga
Submitted on 23-07-2016
Would not recommend. Currently undergoing remodel and there is noise during day. My room did not have chairs to sit on so always had to lie on bed. Cleaners never cleaned my bathroom the first day, only made up bed. Left dirty towels in bathroom. 2nd day didn't even come to clean room until 5:45. Found the back to an earing on floor from previous guest. There are to many motels in this city to get this kind of service.
from Savannah, Georgia
Submitted on 24-07-2016
My stay was average, nothing extraordinary. I didn't like that the ice machine was located on one floor. The hotel decor seemed a little dated, although they were in the process of renovations. The hotel staff was not engaging.
from Jacksonville, Florida
Submitted on 26-07-2016
Needs common area air conditioning repairs & cosmetic work (in progress), should be priced lower until all upgrades are made (thats good business), kinda like going to a Black Ball in a taxi, you made it, but alot could be better, esp for the price
Submitted on 25-07-2016
Very clean and comfortable rooms. Breakfast was great and the appearance of the hotel was pleasant. The location near the mall and restaurants makes it an excellent choice for any occasion when visiting Jacksonville, Florida. The price offered for the event I was attending was very affordable. I would stay again.
from Fitzgerald, United States
Submitted on 26-07-2016
Besides the construction going on causing to be hot in the hallways and elevators, my experience here was excellent!!! Housekeeping staff kept the rooms nice, neat and clean in between outings throughout the day. Whatever I needed, the front desk workers did not disappoint. The staff was great, breakfast great, overall experience was GREAT!
from Winter Garden, Florida
Submitted on 27-07-2016
I arrived a little after 3 pm and the room was not ready due to it still being cleaned, despite the hour wait for a room, the staff was very pleasant. Once I was given a room, I was extremely pleased. This hotel is clean and the complementary breakfast was awesome. I would stay again if I am ever in the area again.
from Deltona, United States
Submitted on 28-07-2016
This hotel was undergoing renovations during our stay but in NO WAY did it interfere with us. The hotel was impeccably clean and well kept, the service was great, and the staff was knowledgeable and friendly. I would highly recommend this hotel!
from Oxford, OH
Submitted on 28-07-2016
Worst Hampton I have ever stayed in. Old, outdated, worn and stained furniture, front desk not helpful. This hotel is overpriced. Tried to start check in at 12:30 and no rooms were available until 3 p.m. Upon checking a few times in between we were told that rooms did not have to be available until 3 but no one was pushing it along to get rooms ready. We had several rooms booked for family leaving on a cruise the next day - service was very poor. I would not recommend this hotel - not up to... Read more
from Tallahassee, Florida
Submitted on 30-07-2016
I expected better from a "Hilton" hotel. There was a damp, mildewy smell when we 1st entered the was faint & thankfully it did not last. The A/C was not working in the hallways or on the elevators (Florida in July) so it was extremely hot,uncomfortable--sauna-like--which probably caused the damp, mildew smell. Floors in hallway & elevators were not vacuumed, at all during our stay.The room was clean, the beds were comfortable BUT the bathroom faucets & floorboards weren't clean. Th... Read more
from Waldorf, Maryland
Submitted on 30-07-2016
On our way to a cruise so we choose to stay here for the night. We were greeted at the front desk with the most sincere southern hospitality from Danny. Not only did he acknowledge how long we where on the road he helped get us in and up in the room quickly. Danny went up and beyond with getting us directions to dining establishments and even offered some great suggestions. We were stuffed after going to one of his recommended spots. The hotel is under renovation so in all fairness, I couldn't ... Read more
from Tampa, Florida
Submitted on 31-07-2016
The hotel is under construction so make sure you get on another floor! The location is not bad, but this property had some issues. Hopefully they will work through them. On a positive note the breakfast area was clean and well attended. The food was good and hot.
from New Philadelphia, Pennsylvania
Submitted on 03-08-2016
Great place and very friendly! They have a great staff and they are very friendly. My family came over to use the massage machine and everything was very clean. Also I was given a king room with balcony and the view was incredible at night. Thank you everyone for all you help threw out our stay, will come again. Thanks, Monica
from East Anglia
Submitted on 04-08-2016
I stayed here in December 2015 and thought it was fantastic, friendly staff, nice rooms and not bad for the price. In July 2016 the price was more than half as much again which I was expecting. However the housekeeping was not brilliant. The bed was only straightened, not made. The first night the bath had not been cleaned from the previous guest and their soap was still in the bath. The next day my towels were left draped over the bath. The second day they changed the towels but left all the di... Read more
from Boynton Beach
Submitted on 08-08-2016
The Excellent Staff went above and beyond. Very good and consistent breakfast. Renovations will go along way in bringing back that typical Hampton quality feel. This establishment is completely Customer Service oriented. A True 10
Submitted on 08-08-2016
Hotel currently under construction, but the noise and mess were limited and did not factor into my stay. The staff does a good job in accommodating around any potential inconvenience. Room rates are a decent value for the room quality.
from Miami, Florida
Submitted on 09-08-2016
Had a blast staff was amazing .. rooms were good .. breakfast was ok.. didnt do the pool but the view was ok. Thr staff was helpful .. the room was close to the parks .. my friends also had a great time
from Burlington, United States
Submitted on 09-08-2016
My mom, sister, and I stayed a night before going on our cruise. The hotel was only about 10 mins away from port, which was good for us and why we chose the location. It didn't seem too busy here and we are ok with that. Complimentary breakfast was good. There were the usual, eggs, bagel, toast, sausage, juice, and so forth. Restaurants and shopping wasn't far either. We got free cookies when we got back from dinner and they were soft and delicious. We weren't looking for anything fancy so this ... Read more
from Boca Raton, Florida
Submitted on 10-08-2016
The hotel is in the middle of renovation. Because of this it is not pleasant to stay here. Corridor of the rooms A/C not working. Baseboard in bedrooms missing. Floor of elevator filthy. I understand renovation in progress but try to make it a little less inconvenient or close during renovation. When they will be done with the renovation it will be nice.
Submitted on 14-08-2016
Although this hotel is under renovation, but we never heard any sounds of it. There is limited parking in the back of the hotel due to construction trailers and supplies, so you have to park in the front. We do recommend this hotel because it is conveniently located to shopping and restaurants and only minutes from the Jaxport if you are a Carnival cruise guest. Beds very comfortable too! Overall nice experience.
from Heath Springs,SC, United States
Submitted on 15-08-2016
OK motel,free breakfast was great. Nothing to brag about. Construction going on. Really not a problem except for parking. There were not as many spaces in the rear parking lot. This motel was chosen for its close proximity to the Port of Jacksonville.
Submitted on 01-09-2016
Ok here is the review,stayed 1 night on the first of many nights on the road ,we reserved 2 king rooms, said construction would be ongoing but would affect rooms yet , got there at approx 8.00 pm, we checked in. Clerk said all king rooms(that we had reserved) were taken off line for rehab,so we got stuck with 2 queens. Construction was on all floors,I dont know who is coordinating this rehab but I think someone needs to plan better. There was no ac in the hallways clerk says ther... Read more
from Alpharetta, GA
Submitted on 01-09-2016
Stayed a couple of nights while visiting family in Jax. Hotel was under construction, but the room I got was fully renovated and extremely clean and comfortable. No complaints from me - great room, good price and convenient. Nice breakfast too!
from Jacksonville, United States
Submitted on 01-09-2016
I think overall it was a pretty good experience. They were renovating, so I wish they would have at least cleaned up the mess and building materials out of the hallway. Staff was very helpful and friendly. Breakfast was just ok, but it was free so I don't know if I could complain much. Beds were very comfortable, room was clean. Needed a room for the night while our A/C was being repaired. IT served it's purpose, not apposed to returning.
from Green Bay
Submitted on 02-09-2016
This hotel is in terrible shape. Checkout staff offered no apologies for the condition of the hotel or had any idea when they might be completed. Front desk girl could act like she wants to be at her job instead of playing on her phone. Young man at check in was fantastic and took pride in his work and did the best he could do under the circumstance. Cover up the tattoos when dealing with guests.
from Jacksonville, Florida
Submitted on 06-09-2016
Room not clean, carpets dirty, breakfast area dirty carpets and spots on every chair. Air conditioner in room noisy and inefficient and did not cool properly. I would never recommend this location to anyone. Hampton and Hilton usually has super accommodations. Disappointed in this location and experience.
from Safety Harbor, United States
Submitted on 06-09-2016
Rooms are dirty, walls have paint coming off it, they gave me a room that wasn't completed. Only a bed not even a water cup. Had to ask for a phone and alarm clock. The lamp didn't even have a lamp shade on it. We had other family in the hotel who had same problems.
from Hollywood, Florida
Submitted on 09-09-2016
This hotel should be avoided because of massive renovation.The hotel has limited parking due to construction bins and the noise level during the morning and afternoon hours is nerve racking.The staff seems indifferent to your concerns and only says they have no idea of the time frame for repairs to be completed.This hotel has been experiencing renovation repairs for over one year and six months.I have been to this hotel three times now only to be placed in a room right next to major construction... Read more
from Salem, Virginia
Submitted on 11-09-2016
We're chose this place because it was close to out port for departure of our cruise. The room was beautifully decorated and very clean and comfortable. The staff checking in were very helpful and informative. The breakfast was more than enough and very good the gentleman at the desk when we left was a sweetheart..thanks for everything most enjoyable
from Longwood FL
Submitted on 02-10-2016
Even thought the hotel is under construction (I was informed when making reservation) this hotel is perfect for any downtown activities at a better price. It is minutes from EverBank Stadium, The Landing, Jacksonville Jazz Festval.. Thought it is too far to drink heavy at any of the activities.
from Philadelphia, Pennsylvania
Submitted on 04-10-2016
The AC in our room was so loud we couldn't sleep. They sent maintenance who made some adjustments but it didn't help. They were full so we were stuck in a room where we couldn't sleep. Just terrible property@
from Tuscaloosa, Alabama
Submitted on 06-10-2016
The Hampton Inn was selected because of its location to where I was working and the price. There was something like a little sand on the shower floor, but I think it was part of the renovation. The check-in staff was so kind and friendly and helped me make a dinner decision. Ask for Leonda! She's the best!!!
from Windermere, Florida
Submitted on 17-10-2016
When I checked in they told me the hotel was under renovations, but I didn't think much of it. Then when I went to my room and walking down the hall most of the doors were open with construction, sawdust in the hall way, refrigerators in the hall. Maybe 2 or 3 rooms had doors closed. I felt like I needed a hard hat to get to my room. When we got to our room, we couldn't get the door open, as it was stuck from paint. When we did get it open we couldnt close it, it was off balance. We walke... Read more
from Fort Worth, Texas
Submitted on 20-10-2016
I like to stay at this hotel. It's reasonably priced and a good location for me the staff has always been nice and the new updated rooms were needed and they well done and comfortable. I also like I can walk to a restaurant and gas station convenience store next door.
Submitted on 07-11-2016
We were a tough crowd, the hotel was full, but the staff made the needed extra efforts to make it all work. Superior breakfast and amenities. Our group had been planning our trip to Jacksonville for about a year to attend the Navy-Notre Dame football game, so we were pleased that the staff was able to accommodate last minute needs even if the hotel was fully booked.
from Hernando, Florida
Submitted on 08-11-2016
These rooms were reserved months ago for the Navy/Norte Dame game. We reserved an accessible room, and the one given to us had no grab bars any where, no elevated toilet etc. it was very inconvenient for my husband. In addition, the room was not available when we got there, and had to wait over two hours to get into it, and missed our event.
from Florida
Submitted on 08-11-2016
We selected the Hampton Inn because friends of our were also staying there for a football weekend. We were disappointed in several aspects. First, the lobby is outdated, very plain, and uncomfortable. It is far behind the state of the art in lobby design and comfort. Nothing but breakfast tables to gather around. Second, the housekeeping staff failed to make our beds, despite our being out of the room all day.
from Tulsa, United States
Submitted on 15-11-2016
Have stayed at this hotel several times over the last 10-12 years. They are remodeling so be ready for some noise in the daytime. But they are doing a great job and will stay there the next time I travel to Jacksonville.
from Ocala, Florida
Submitted on 18-11-2016
This is a comfortable hotel. The staff are friendly. The housekeeping could be improved. Lots of people could not check in until 5pm due to rooms not being ready. The renovated rooms are fine. Breakfast was ok but could be better and breakfast area was small.
from New York City, New York
Submitted on 20-11-2016
This hotel is very clean, comfortable and has a convenient location. The staff is friendly and helpful. They offer a hot complementary breakfast with a good assortment of food choices. There are tables to eat at. Plus a sofa and chairs to relax in. For people needing to use a computer, they have 2 guest computers.
from Las Vegas, Nevada
Submitted on 25-11-2016
Unfortunately, this review will be gross. Our beds had bed bugs in them. That alone should be enough, but wait there's more. The shower had some nasty looking bacterial growth near the drain. The carpet had more stains than a New York sidewalk. The walls had all kinds of marks on them from years of neglect. Why we didn't leave after seeing these things I'll never know. Maybe we were too tired to move to another hotel. Whatever the case, we will never subject ourselves to this kind of filth. Hilt... Read more
from Miami, Florida
Submitted on 25-11-2016
the staff, hotel room, breakfast, all were excellent....the front desk staff helped with other reservations. plenty of places to eat and shop in the immediate area. will definitely stay here on next trip to Jacksonville area.
from Severn, Maryland
Submitted on 29-11-2016
Facility and rooms were very clean. Our only concern was that our room phone was inoperable. The complimentary breakfast was great. This location had ample parking spaces. It is also near a mall. The staff was friendly and professional.
from Tampa
Submitted on 30-11-2016
We were not told when we booked the room that they were remodeling the facility and there were workers hammering and working with power tools from 8:00 A.M. until 6:00 P.M. with supplies filling the entry area. Had we known the remodeling was taking place we would have booked with another facility.
from Asheville, North Carolina
Submitted on 30-11-2016
The hotel was very clean as well as the room! I was actually quite surprised at how clean and fresh the room was. Room was nicely decorated and free of odors! Plenty of parking in front of the hotel. The surrounding area was only slightly concerning but then I live in one of the safest towns in Western NC.