BookIt.com Verified Traveler Gene from Wilmington, DE

"awful hotel.... sink clogged, dirty, dripping. latch on door was broken. comforter was old, and dirty, pillling.... housekeeping never came to clean room, i was there for 3days."

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BookIt.com Verified Traveler Fran from Chandler, AZ

"I'm not sure where to begin ... or end at that matter for the Universal Palms was the last stop on our way back to AZ. The hotel was full when we arrived about Midnight and the only parking was at the rear of the building - not bad, an elevator was available to take us to Level 4. On the positive side: hotel was nicely decorated for Halloween. Statuary and lobby was eye appealing. Check-in process was painless, appearance of the room OK, no refrig nor microwave. Our reservation was for a queen - we had a double bed and the mattress was most uncomfortable. Our reservation said 'traditional city view' - we overlooked the parking lot. Our reservation said '2 free welcome drinks' - we received none. Our reservation requested 'first floor' - we were put on the 4t floor. Continental breakfast was a 'bust' - we were asked for a voucher but had to request one at the front desk prior to eating. Breakfast was held in the cocktail/dance lounge in limited quarters with only a few selected mrnu items: out of cereal, out of cream cheese for bagels, no orange juice, toaster didn't work, staff person unfriendly and didn't accommodate - no brainer: never return again."

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BookIt.com Verified Traveler Sandra / Herman from Ridgefield, NJ

"I was not so impressed with the hotel from a front entrance angle, being it was near a railroad track & no other hotel around it. As I checked in though, the front desk rep who attended me had a nuetral attitude. She checks us in on the second floor level in front of pool. Then, is when I was impressed with the beautiful POOL & the view it had of FLORIDA PALMS. This was the best thing I really liked about the hotel.

The worst thing was that the rooms did not have a microwave nor a refrigerator in it. Plus, the breakfast was simply. I expected better, also in the rooms when the floor gets wet, it stays wet & moist the whole night. my daughter fell twice on the floor, gave a complaint to CS but no one showed up.

Beside all of these issues, the stay there it's probably worth the pay. we made the best out of it. I believe in that saying 'you get what you pay'. the only reason I would go back to this hotel would be only for the cheap prize it has & that is near Hollywood & Palms Beach & most definitely the POOL.

"

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BookIt.com Verified Traveler Caleb Castillo from Herndon, Va

"really nice hotel except for no refrigerator in room and poor quality job on theedge of the stone in elevator to sharo somebody can get hurt easily the stone is pretty and high quality"

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BookIt.com Verified Traveler Danielle Copeland from ATLANTA, Georgia

"I stayed at this hotel with my friends this past Labor Day weekend to celebrate my birthday as well as my bestfriend's birthday. I was a bit skeptical when we pulled up to the hotel, but after going inside, I could definitely see where they had made renovations. The room was nice and and clean and the AC kept us cool, which was great seeing how it was so hot outside!

The only issue we had with our stay was a clog in the tub. But we informed the front desk of this and they had a handyman come fix it right away!

The receptionists at the front desk were very nice and extremely helpful. They definitely made our stay very comforting. Just as other reviewers have stated, I would recommend that they add a microwave and refrigerator to the rooms as well. Overall it was a great stay and would recommend anyone to book a room here!"

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BookIt.com Verified Traveler Rhonda Smith from Colorado Springs, CO

"I truely enjoyed my stay at the Universal Palms Hotel, spite all the bad weather we still had an enjoyable time there. I really enjoyed the entertainment on Tuesday nights and the daily menu from breakfast ,lunch and dinner it was all so delicious . We loved the hotel so much we are already plannig our next trip to Miami and we are definitely staying there."

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BookIt.com Verified Traveler Minh Bui from Forest Park, Georgia

"This is a hotel but it look like a motel. It smell like mold when you first step in the door. Then you realize there are no refrigerator or a microwave and only one sink to wash your hand and brush your teeth. The tub is meant for one person and very small. It is very important to wear some kind of shoe because the floor have tiny bug that make you very itchy. When we look out at the pool and was about to go swimming there are people having sex in it. Also if you have the upper floor you need to be careful when walking because each room have a AC that leaking water and very slippery. If you don't watch where you going you will slip and fall from the floor to the ground below. I hate how they located next to the railroad . Prepare to hear the train 4 time a day. The gym is very small and only had 4 machine in it. Free breakfast was the cheapest I have ever seen. Over all I will never step foot in this hotel ever again."

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BookIt.com Verified Traveler Melissa from Baltimore, MD

"The hotel was not bad for the cost. Pool area was nice. The strange woman knocking on our door at 4 a.m. was not so nice but that wasn't the fault of the hotel."

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BookIt.com Verified Traveler A Recent Traveler from Fort Lauderdale, FL

"My weekend stay was extremely nice! The hotel overall was very nice and clean and the staff was very helpful and friendly."

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BookIt.com Verified Traveler Brittiny from Memphis, Tn

"Front desk was very helpful and had a great attitude. Only thing I would change would be to add a refrigerator and microwave. But other than that everything was good. No problems at all."

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BookIt.com Verified Traveler Gisel from Miami, Fl

"Good place to stay for a short period of time."

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BookIt.com Verified Traveler Daythe Williams from Jacksonville, FL

"My stay at the hotel was awesome. I was very pleased with time at Universal."

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BookIt.com Verified Traveler Alisha Wilson from Suitland, Md

"The hotel was excellent! The employees were very pleasant and accomodated any thing we ask for. No complaints here!! We will surely be coming back next year."

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BookIt.com Verified Traveler LUDIS from MIAMI, FLORIDA

"THE ROOM WAS VERY NICE STAYED IN A SUITE ROOM 338 THE DOWN FALL WAS TOOK A CAB TO LAS OLAS AND BACK SO SPENT 30 TO GET THERE AND 33 TO GET BACK FOR THAT PRICE I COULD OF STAYED IN A HOTEL ON THE WATER IN LAS OLAS WHERE I WENT TO BEGIN WITH. ASKED IF A COULD DO LATE CHECK OUT THE GUY AT THE FRONT DESK SAID IF YOU CHECK OUT 1 MINUTE OVER THEY'LL CHARGE ME FOR ANOTHER DAY THAT WAS VERY INSULTING TO ME AFTER I SPENT 90.00 DOLLARS THAT NIGHT AT THERE BAR ON DRINKS. WILL NOT BE GOING BACK THERE BECAUSE OF THERE ATTITUDE. FREE DRINKS AT CHECK IN THEY ONLY GIVE YOU THERE HOUSE WINE OR ONE OF THERE BEERS SO SAID FORGET IT NOT WORTH IT."

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BookIt.com Verified Traveler William Virbila from Micco, Fl

"This facilties has a gorgeous courtyard-pool area complete with cocktiels, palapas, six Mayan looking fountans and beautiful pavers. Our poolside room was an excellent bargain. The staff is superb. "

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"I am so disappointed, I stayed at this hotel on 08/26/2012 as I was in town to visit a very sick relative. Upon check in, the lobby of course is immaculate, but you know that can be deceiving. The staff was also friendly. This hotel is listed as a 3* hotel but let me tell you it is not. It is clean and that is all I can say about the room. There was rain because of a storm in the area but there was no excuse for the amount of water from one side of the entrance all the way to the other wall, well actually wall to wall the carpet was soaked. No fridge, no microwave, I might add, get with the program people. Anyway I thought we will just tough it out my daughter and I but some things are hard to over look. The beds are hard. There was some odor coming from the carpet from being soaked I guess. The ceiling started to peal but I was just wanting some clean place nearby to get rest before going back to the hospital. The next morning, more of the ceiling had come apart and had fallen on the floor, then I noticed a leak in the ceiling from that area so that is why that entire side of the room was soaked. I called the next morning downstairs to ascertain what I had been charged because I am all to use to hotels adding on charges for things I haven't received. I was quoted $45 and I asked for the total and was given the total and I asked if I needed to return to the front desk to return the keys and he stated no. I checked on line tonight because I have been busy and I was charged $74.74, and there is a problem with that charge because I should get a refund for the entire amount considering how the noise from the swimmers in the pool so loud and I was told that they could move me to the other end but then i would be disturbed by the train. So, we were given ear plugs. NEVER AGAIN will I stay at this hotel"

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"i love the service here there very nice helpful pleasant make you feel very welcome quit to fix things accomadation great i will be here her e for close to a year"

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"This was the worst hotel experience we have ever had. We had to change rooms three times over our three day stay. Our first room was adjacent to both the elevators and a cage of macaws as well as about eight feet from the bar with its live band. Our second room's air conditioning barely worked, and worse, its toilet would not flush. We reported the problem when we arrived in the room, again the next morning, then a couple of hours later, and again that afternoon. We returned from dinner to find that it was still not corrected. We demanded a new room. The third room was okay, but by then it was too late to redeem the visit. The resort has been newly renovated and things look nice, but the staff just seemed overwhelmed and unable to deliver necessary solutions in a timely manner. We will never go back."

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