Submitted on 04-07-2016
5 night stay through July 5th. Took over 15 minutes to checkin, despite using mobile check in on Marriott.com. I was sure to tell the front desk to add my girlfriend to the room in case of lost keys, etc. Room is similar to most newer hotels, except for mini double doors separating living from bedrooms. Mini fridge and microwave included, but the fridge only cools moderately. All balconies face south/southeast, and gulf coast is visible from outdoor walkways, but only between the taller con...
5 night stay through July 5th. Took over 15 minutes to checkin, despite using mobile check in on Marriott.com. I was sure to tell the front desk to add my girlfriend to the room in case of lost keys, etc. Room is similar to most newer hotels, except for mini double doors separating living from bedrooms. Mini fridge and microwave included, but the fridge only cools moderately. All balconies face south/southeast, and gulf coast is visible from outdoor walkways, but only between the taller condos across the street. I am a member of several loyalty and travel clubs, but for some reason, the Marriott.com site does not allow multiple day bookings using different discount programs, so I was forced to book each night(5) separately. I had no idea what issues would be caused by this. Pool is pretty fantastic. Multiple waterfalls from a rock formation are refreshing. Seating reduced due to construction, but still didn't seem completely overwhelmed, even on the holiday weekend. Service is where this hotel needs help. Tried for 25 minutes to get service poolside. Finally got out and got drinks from Kokomos(Tiki Style Bar). Drinks are over priced, which some can expect. Server noticed our empty cups, and finally offered poolside service. I told him Katy had my tab, and ordered drinks. Service continued to be slow, and finally just decided to leave the pool and head for a bar. I had to go back to Kokomos to get my tab(s), when I was informed I had 2 tabs, one with Katy, and one with Jason. Each tab had a 15% automatic gratuity included, which is ludicrous considering the poor level of service. The next morning, I went to the front desk to have my keys re-coded(multiple reservations), and was wearing my swim trunks. The front desk was very reluctant to re-code my keys without ID. I understand security, but how would I have keys for my room in the first place? After asking to verify all of my personal info, they finally gave in. On to breakfast I went, which includes muffins, pastries, cheese, fruit, oatmeal, scrambled eggs, bacon, sausage, yogurt, cereal, and either pancakes or french toast depending on the day. Being a Marriott Rewards Gold Member, I receive free breakfast. Sat by the window, and had a lovely breakfast the first day. Waitress offered omelettes, blueberry pancakes, etc. I had blueberry pancakes, an they were delicious. The next day, similar issues getting keys re-coded, this time with my girlfriend. I know there are notes on my reservations about the fact that we have back to back reservations, and I told them myself to add her to the room to avoid such issues. Back to breakfast, where we were offered a breakfast "upgrade," which I inquired about. Our waitress told us that the omelettes, made to order eggs, and made to order pancakes were part of an upgraded breakfast for $5 extra. So odd that it was included the day before. We declined. Next morning, you guessed it, issues with keys. Breakfast as usual, I guess. We get the check, and we had both been charged $5 each for "upgrades." We inquired, and were told that anything hot incurs a $5 charge. We informed our waitress about the previous meals, and she began to argue with us, and even went and found our previous waitress and continued the argument. She told us she would take care of the charges "this time." Several posters around the hotel advertise for the on site spa, and suggest to speak with the Concierge if interested. I asked the concierge, and he said he had no idea about spa treatments, and referred me to go to the spa and asked them. I was interested in a couples massage, but the only had 1 therapist working on a holiday weekend. They had a barbecue buffet on July 4th. $21.95 including pulled pork, hot dogs, hamburgers, ribs, chicken, ham, potato salad, and cookies. We tried a couple items, and it was all poor quality. The ribs were not cooked properly, and we regretted the decision to eat at the property. We thought the food would be of better quality at such a Marriott Property. On top of the terrible food, they charged the 15% gratuity on the self-serve buffet! Ridiculous! We did not try dinner at the hotel, but the restaurant and bar looked very nice. All in all, not a terrible stay, but staff definitely needs training and or attitude adjustment.