BookIt.com Verified Traveler Ian from Washington, Dc

"Our visit got off to a bad start. We arrived at circa 6pm on Sunday and to wait for 18 minutes for someone to come to reception to check us in. Had I not already paid you I would have called a cab and gone elsewhere. The excuse given was a visit to the bathroom. - taking more than 18 mins? The room was clean and comfortable but the decor very tired. The courtesy bus was good and the drivers always courteous but there seems to be no supervision or management of the vehicles. Eg the first shuttle in one of the mornings had to fill up with fuel on the way as the driver the previous evening had left the vehicle low on fuel. In Washington the Inn is reasonable value but the hotel gave no impression of valuing their clients/customers."

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BookIt.com Verified Traveler A Recent Traveler

"Not that bad as some previous reviews"

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BookIt.com Verified Traveler A Recent Traveler

"bad area. Totally dependant on shuttles to Union station.

Can't walk out at night or during the day for that matter."

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BookIt.com Verified Traveler Wendy Reeves from Washington Dc

"Upon arrival, our room was prepaid-supposed to be two beds, smoking room. We were given a King room-I was traveling with my adult son-needed two beds. Went back downstairs, was told by the general manager/owner that there were no double bed smoking rooms available. I was a little confused since I made the reservation and had already paid for it-but, we took the two beds, smoked outside-only to realize that our room's wall was shared with the elevator that squeaked and moaned every time it goes up or down all night long-and the room was overlooking the Union Pacific and Metro train tracks. Overall, not very close to Union Station-will stay elsewhere when we have to go next month."

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BookIt.com Verified Traveler Tamikah

"This hotel definitely needs someone who knows how to communicate & has customer service skills if working the front desk. The front desk manager never wanted to listen, just talk. When we checked in, the manager never informed me about a 'hold' & swiped my card without telling me. So, now I have to wait 1-7 business days before my monies is returned me. We will never stay here again!!!"

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