from Cottonwood Heights, Utah
Submitted on 18-03-2016
Was there for five nights, going for a memorial service. Stayed there because relatives were staying there, and recommended it. There were ants near one side of the bed, coming from behind the couch next to it. Positive is that the staff was very helpful in offering to either (1) spray immediately and clean thoroughly and/or move me to another room the next day (2) move me to the only room open that night (3) find a room in another hotel for me. For option 2, that room smelled of sm...
Was there for five nights, going for a memorial service. Stayed there because relatives were staying there, and recommended it. There were ants near one side of the bed, coming from behind the couch next to it. Positive is that the staff was very helpful in offering to either (1) spray immediately and clean thoroughly and/or move me to another room the next day (2) move me to the only room open that night (3) find a room in another hotel for me. For option 2, that room smelled of smoke, even though it is a non-smoking hotel. With attending the service the next morning, and the time of night (10 p. m.) number 3 wasn't an option of moving to somewhere else. They sprayed that night (odorless) and then were to clean thoroughly and close were they were coming in. I never saw another ant.
There were some a couple small pieces of paper (like maybe 1/32 on an inch in diameter) that were on the floor in the middle of the room for three days, including before and after they were to do the thorough cleaning for the ants. Either their vacuums aren't very good, or they don't vacuum the **whole** floor every day. No wonder there were ants if someone previous was leaving crumbs around.
TV was out due to problems with the provider one evening. Not the hotel's fault, but their was no offer to make an adjustment in charges, either for that or for the ants. I assume they can get a price cut from their provider for the outage. The staff was extremely attentive in addressing the problems, but a discount of even a few dollars for those two nights would have been even more appreciated.
Breakfast: There were the normal eggs, bacon, sausage, biscuits and gravy, etc., none of which I eat. There was an instant cooking pancake machine I didn't try. I normally eat oatmeal, and all they had were packets of quick oats (bad texture- flavorless), or packets of flavored quick oats (loaded with sugars, etc.). I would have expected some packets of Old Fashioned Oats, that could be heated in a microwave. Glad I brought a container of it from home, that I could make my own oatmeal in the room. Also would have expected bananas to be out to put on oatmeal, or dry cereal that was there for those who eat it. There were none the first three days, even though I was there usually shortly after they started serving at 6:30, and there were never more the 2-4 people there. The last couple days they had a couple bananas, but by that time I had gone to the store and bought my own. There were only two yogurt flavors the entire time: strawberry and blueberry (choice of Yoplait and Chobani). Considering a quick google search lists the most popular flavors nationwide as strawberry, vanilla, peach, and plain, I would have expected vanilla and peach for some variety. Normally I had cranberry juice. One morning I tried orange juice, and it was watered down. Having worked long ago in food service I know their water to concentrate ratio was off. I told the person on duty, and they immediately adjusted it.
The hotel (and all the other chain hotels) are close together on the south side of the four lane Highway 50. On the north side of the highway are the railroad tracks, with apparently random times of trains for whistles. First night they blew the whistle twice, once about 2 and again about 4. Even though I was at the south end of the hotel, as far away as you could be, it sounded like the whistle was right outside the window. Only had one other of the 5 nights where it went off at night. Last night was a 7 a.m., but I was already up. Again, the train is not their fault, just something for travelers to be aware of if they stay in one of the chains.
Positives: Other than the train, the rooms seem "relatively" quiet. Being on the end, there was a neighbor on only one side, and the only noise was when they ran the hair dryer. It must be especially better on sound than the close by Hampton Inn. Other relatives staying there said the walls there were paper thin. They had neighbors complain when they were just talking in conversational voices, and anytime they walked across the floor the neighbors below would call complaining.
Positives: In theory, a non-smoking hotel, but the room they offered me to move to because of the ants smelled of smoke. Residents must also have smoked outside the back/side entrance, as every time I went through it (since it was close to my room), the area outside was heavy with smoke smell. Some would also sit at the picnic table near that door and smoke, so you had to walk through that to get from your car to the hotel door. The hotel should consider making the picnic table, and anywhere within say 50-75 feet of the back/side entrance non-smoking areas.
Exercise room has a cross trainer (that has no arm motion), a bike, and a treadmill. Note to management: The cross trainer there is still hard on knees for people with those problems. Get a Cybex-- much easier on knees.
Do I sound like I am complaining a lot? Yes, I have normally stayed in local hotels (not in La Junta) rather than chains. The extra price wasn't worth it. Bed was comfortable, but so are those in non-chains where I have stayed. Breakfast wasn't special, since it was mostly what I had to bring/buy on my own. The extra amenities of "free" breakfast, exercise room, and pool/spa aren't worth the extra price from when I have stayed in "budget" family hotels in other locations. Just a quiet, just as comfortable a bed, TV, working wifi, mini-fridge, microwave, etc. for a lot better price. Probably last time I stay in a chain motel, if they are all like this.