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Embassy Suites Walnut Creek

San Francisco, CA, US (SFO)

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Based on 877 reviews
Room & Rates

KING EXECUTIVE-NON SMOKING

LARGER STE-HI SPEED INET AVAIL-SOFABED-REFRIG, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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KNG BASIC NON SMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2 DBL BED PREM STE NONSMOK

INCLUDES WIFI AND IN-SUITE DRINKS/SNACKS, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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2DBL STE MOB/HR ACC TUB NS

VISUAL FIREALARM/DOOR/PHONE ALERT-2 RM SUITE, INCL WIFI-SNACKS/DRINKS-BREAKFAST-EVE RECEPT
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2DBL MOB/HR ACC TUB STE NS

NO SMOK-VIS FIREALRM/DOOR/PHN ALRT, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1 KING STE PREM RM NONSMOK

INCLUDES WIFI AND IN-SUITE DRINKS/SNACKS, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1KNG STE MOB/HR RI SHWR NS

VISUAL FIREALARM/DOOR/PHONE ALERT-2 RM SUITE, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1KG CORNER PREM SUITE NOSM

INCLUDES WIFI AND IN-SUITE DRINKS/SNACKS, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1KG MOB/HR ACC RI-S STE NS

RI SHWR-VIS FIREALRM/DOOR/PHN ALRT, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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2DB BASIC-NON SMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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Embassy Suites Walnut Creek
1345 Treat Boulevard, Walnut Creek, CA US 94597

BART makes it easy for our guests to visit many world class destinations and attractions located in the California Bay Area.Embassy Suites Hotel in Walnut Creek, California Features* Complimentary cooked-to-order breakfast every morning* Complimentary beverages and light appetizers each evening* Complimentary Fitness Center on site featuring Precor® Fitness Equipment* Complimentary access to Bally's Fitness Center - 30,000 sq. ft. of fitness space* Complimentary business center* Indoor heated pool* High-speed Internet access - wireless in all guestrooms, meeting space and public spaces* 24-hour business center with state-of-the-art computers, fax machines and copiers* On-site restaurant Embassy Grill* 7,000 square feet of meeting and banquet space* Eight Story Tropical Atrium for social events, weddings, banquets. (150 person capacity)* Full-service, in-house audio/visual services for any size meeting* eEvents Booking - ideal for booking fewer than 25 guest rooms at the Embassy Suites Walnut Creek, CA hotel or for booking space for an all-day business meeting, reunion, wedding or other special event* Businesses next door include California State Automobile Headquarters, Verizon, Vodaphone, Central Garden and Pet, Environmental Resources Management, McDonald's USA. Nearby include Tesoro, Bank of America, Shell, Wells Fargo,Wachovia, Kaiser, John Muir, Siemens, PG&E, Dow Chemical, T-Mobile, USS Posco, Joint Genome Institute, and St. Mary's College.The Embassy Suites Walnut Creek hotel is a short drive away from a variety of attractions and destinations:* Enjoy chic dining and shopping at the Broadway plaza often compared to the world famous Rodeo Drive of Beverly Hills.* Enjoy shopping at Tiffany?s Jewelers, BCBG, Kate Spade, Juicy Couture, and much more. Enjoy dining at Bing Crosby's Restaurant, Prima Restorante, Katy's Kreek, San Francisco Creamery, Pyramid Alehouse, and McCovey's Restaurant, a living tribute to San Francisco baseball legend Willie McCovey.* Visit St. Mary's College for education and sports entertainment.* Ultimate Family Fun at Six Flags Discovery Kingdom (17mi) or Waterworld California, which is 4 miles from our Walnut Creek, CA hotel* Also enjoy nearby shopping at Sunvalley Mall and outdoor shopping* Berkeley University of California and Cal Bears Athletics just 22 miles away* Enjoy a wide variety of the performing arts at the Sleep Train Pavilion just eight miles away.* 25 miles from McAfee Coliseum - Home of the Oakland Raiders and Oakland Athletics and Oracle Arena - Home of the Golden State Warriors and just a BART ride away!* Only 30 minutes away from Downtown San Francisco where you will find Fisherman's Wharf, Nob Hill, Coit Tower, the famous Cable Cars and Ghirardelli Square.* Take a trip on the wild side at the Oakland Zoo or San Francisco Zoo where you will find over 400 native and exotic animals.* Enjoy the majestic vineyards of Napa and Sonoma wine country. Enjoy wine tasting at Rombauer Winery, St. Francis Winery, or take a ride on the Napa Valley Wine Train.With the Embassy Suites Walnut Creek hotel, you can be sure that you're in good hands - so book a stay at our California hotel today!

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

 

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 877 reviews
from Santa Clarita, United States
Submitted on 13-05-2016
My experience at this hotel was a huge positive surprise. I would highly recommend trying to book a room at the Walnut Creek Embassy Suites hotel. My room was superior to the Holiday Inn which my company usually books for me, and it was less expensive.
from
Submitted on 13-05-2016
We have stayed at this hotel several times, enjoyed each time, and would definitely return. The staff is wonderful: Felicia, Perla, Maria at the Front Desk, DeniLu Valdez, now Asst Manager, and Laura at the Valet...These fine staff treated us like family, and always assisted us with courteous smiles and helpful attitudes. Breakfast was excellent. Pool clean and gym also spotless.
from Santa Maria, California
Submitted on 17-05-2016
I stayed at the Embassy Suites, Walnut Creek, California, on May 10-11, 2016, where the "number one focus is customer service."  Their excellent customer service to me on this visit certainly exemplifies that this focus is being fulfilled at the highest levels. On this visit, I did not want to call attention to myself but I did want to explain why I was requesting late checkout at 2PM.  When I checked in at the front desk, I told the front desk staff person that I would be going to Queen of H... Read more
from Rotorua
Submitted on 24-05-2016
From the minute we entered the hotel, the service was absolutely fantastic. Perla checked us in and was very obliging and efficient, nothing was any trouble. The breakfasts, which were complimentary, were simply superb, and the breakfast chefs were amazing, watching them cooking breakfasts to order was a show in itself.. The happy hour, which was also complimentary, was superb as well, this was a nice surprise. Rooms were clean and well appointed, not luxurious, but very satisfactory, and clea... Read more
from
Submitted on 24-05-2016
We had a extended stay at this east bay location and loved it. The front desk couldn't be more helpful and Rosie is wonderful. No matter what the problem the girls had a smile on their face. The breakfast is excellent and we also enjoyed the managers cocktail parties. Immediately across from BART so you can get everywhere . We would stay here again.
from Redondo Beach, United States
Submitted on 02-06-2016
Embassy suites was a terrific choice, we were up there for two conventions downtown. it was good to get out of the downtown scramble. Easy access with Bart, great team at the Embassy. We'll re-book when were up in SF again
from Round Rock, Texas
Submitted on 03-06-2016
Embassy Suites Walnut Creek - Very Convienent, great breakfast/happy hour AND staff !!! BART is right across the street. Great Peruvian restaurant also very close. Not the newest decor but everything else makes up for that.
from Sparks, Nevada
Submitted on 03-06-2016
LOCATION Our first time staying at this location. Our main reason was that we traveled from Reno and needed to have business for a couple of days in San Francisco. You might wonder, why not drive to San Francisco and stay there? With my knowledge of having lived in San Francisco for 10 years and living in the East bay for over 20 years, I know the whole bay area very well. Thus, my reason for staying here was to avoid the long extra 90 minutes of stressful slow driving that it would take to ... Read more
from Fresno, California
Submitted on 04-06-2016
We have stayed here several times over the years - I was born and raised in Walnut Creek, so it's nice to come back to the area and see what's been happening. The inside of the hotel is nice - and appears to have had some remodeling done in the open areas. (It doesn't have the appearance of some of the older Embassy Suites.) We were comfortable in our room - and in all honesty, even though our room was by the BART track, we were never bothered by it - it's a quiet transportation system and do... Read more
from Boulder, United States
Submitted on 05-06-2016
Hotel is nice, and great location for visiting family in Walnut Creek. However, front desk staff are either uncaring or incompetent. Had two problems with the room, one very serious, which we reported to the front desk. Although the staff seemed to listen and care, absolutely nothing happened to address the problems. Also, the BART went by about 20 feet from our window, so a little noisy.
from Melbourne, Australia
Submitted on 17-06-2016
Suites are well equipped with heaps of room. Food was great. Coffee was average. Check out was weird! We were there for a week and had to process three separate payments?? They also debit the card you give to guarantee the booking!! We actually wanted to split the bill and put my share on a different card.... watch out for that.
from Castroville
Submitted on 17-06-2016
Forget the morning breakfast, we waited 25 minutes in line. The omelette was great but not worth 25 minutes in line. And $20 to park, of course it'll tell you that her front. However the staff was absolutely awesome,
from San Francisco, California
Submitted on 19-06-2016
The accommidations were excellent and the customer service as well. The room was clean and all the staff were friendly. The o my issue I had was that they had only a half of roll of toilet paper in the restroom. I called and they brought more right away
from walnut creek, United States
Submitted on 19-06-2016
Very slow and chaotic breakfast - don't bother. Maid service tried to barge in several times. Had decent luck at other embassy suites but won't try this one again. Very pretty lobby though. Nice looking pool
from sacramento, United States
Submitted on 21-06-2016
Overall the service and quality of your hotel is very good, I definitely would stay at your hotels, when I travel I normally look on line for the nearest Embassy Hotel, I definitely like the environment of your hotels.
from North Granby, United States
Submitted on 26-06-2016
Great hotel, clean, pleasant, evening reception and breakfast included. Very convenient to the BART Pleasant Hill station across the street. Short distance from many restaurants and shopping. Beautiful gardens surrounding hotel entrance with plants in central atrium along with live fish in streams and pools.
from Seattle, United States
Submitted on 26-06-2016
Overall very nice hotel, however parking is valet only and not cheap! Bar is overpriced (example a bottle of Miller light $8) compared to other hotels in the area where I stay. Breakfast made to order omelet is very nice, room was clean, internet seemed decent, staff professional and friendly.
from Glen Burnie, Maryland
Submitted on 27-06-2016
The Embassy Suites service was superb! My family really enjoyed our week at this location. The weekend was crowded and long wait time for food, but the service of all the staff members I had to encounter with was positive and productive with a smile. Love the stay......
from New York, NY
Submitted on 27-06-2016
I came back into my room after a long business day to find feces in my toilet. I reported it to the front desk and they took and hour to send up maintenance and engineering and then forgot after three calls to send up housekeeping to refresh the room. I was tempted to send a picture to the GM with this untimely picture but since they neglected to address the issues in a timely manner I chose to check out and never stay at this hotel again. Not clean and a front desk staff that is not polite, un... Read more
from Napa Valley, California
Submitted on 29-06-2016
Our stay was very much needed and overall a good experience. The only issue was that the carpet was soaking wet from the AC leaking and it got our luggage and clothes wet. Towels were put over the carpet.
from Prague, Czech Republic
Submitted on 02-07-2016
Good location right next to BART station. Rooms clean and comfortable. $20 a night for mandatory valet parking and street parking not available. Convenient public transport to San Francisco and 45 minute drive to Napa Valley wine country. Five minute drive to downtown Walnut Creek with many restaurants and shops.
from Cameron Park, United States
Submitted on 02-07-2016
We have stayed in other Embassy Suites before, and enjoyed them - but I have to say this particular hotel in Walnut Creek went above and beyond to ensure a positive experience. The people were friendly and also able to think on their feet if they didn't know an answer - they got one. The cook, the front staff, the person who brought our food, the manager, the bartender - all friendly and welcoming. Housekeeping made my daughter's bed up with her stuffed animals arranged in a cute circle. Ver... Read more
from Aiken, South Carolina
Submitted on 03-07-2016
This was a great place to spend the night. The rooms were very clean and spacious. The breakfast was amazing, and the staff was very helpful. Would definitely spend the night here again next time in CA.
from Hong Kong
Submitted on 04-07-2016
The hotel itself in located in a nice area, but service can be better. While checking in by the front desk supervisor, I asked her about the Hilton Honours programme. She seemed annoyed by me asking more details. We were then assigned Room 304 which is an accessible room. Everything in the room was fine except for the noise in the lobby, until we checked out the bathroom. The smell of sewage was so strong that I couldn't even finish washing my hands in there. It is a room that should not have... Read more
from United States
Submitted on 04-07-2016
We had a mixed experience at this Embassy Suites. although I had put in for a 2:00 arrival time and made requests for drinks/extra towels upon arrival, when we arrived at about 2:15 there was no room ready. The front desk attendant was polite but not very sympathetic. Her main goal seemed to be to inform us that check-in time is 4:00. The the staff's credit, they did provide extra Diet Cokes to our room that evening and did not charge us for them. All other aspects of our visit were fine... Read more
from Miami, United States
Submitted on 05-07-2016
Enjoyed my stay and would surely stay again. The staff was great, especially Princess, she was very pleasant and helpful. The hotel was nice and clean and I love the Breakfast and Happy Hour. Good variety of food and snacks.
from palm harbor
Submitted on 06-07-2016
While the hotel is in a good location the set up is horrible. Parking is a nightmare and only valet is available for 22 a night. Be prepared to wait a while for your car. 75 percent of the staff is pleasant and helpful. 25 percent of the staff are rude and dismissive. There are no do not disturb signs so good luck sleeping in. It's loud and they can't wait to close down breakfast...often early. All in all I would go somewhere else. Even if it meant you need to travel an extra 5 or 10 mib... Read more
from Lake Tahoe
Submitted on 06-07-2016
This hotel is located within an easy walk to the Pleasant Hill BART station. Our room was comfortable and we enjoyed a couple of nice breakfasts. Unfortunately, there aren't many restaurants or shops within walking distance, but this is compensated by BART access to other areas.
from Alexandria
Submitted on 09-07-2016
We spent 5 nights here over the 4th of July. Our experience was mostly good. The location was convenient for our family of 5 vs paying hotel prices in downtown San Francisco. We were only able to enjoy the reception on the first night and that was brief as we arrived just before it was over. Breakfast in the morning was good. 1 day they did not have the Buffett available so we ordered. They had no bacon the same morning. Each day we had a mix of folks order or selec t the buffet. At the end of o... Read more
from San Fernando Valley
Submitted on 09-07-2016
Some staff care, some staff can't be bothered. No toilet paper in our room, constantly having to request towels from the maids, a front desk clerk that told a caller to "shut up"...talk about poor representation. The breakfast buffet was not used every morning and the line for made-to-order omelettes was always long. The english muffins were hockey pucks and the toaster doesn't do much more than make the bread warm. The internet only seemed to work if there wasn't a business meeting going o... Read more
from Walnut Creek, United States
Submitted on 11-07-2016
No friendly receptionists around here! You have to force a conversation for them to acknowledge your existence, let alone get help with even checking in, that is, even if you are the only one in front of their face at the counter. I checked-in online before arriving with my wife and kids knowing that we will be arriving after midnight, due to flight delays by United Airlines. When we got to the hotel at 2:00 AM, the receptionist told us our reservation was canceled, because of no show, and tha... Read more
from San Luis Obispo, California
Submitted on 12-07-2016
After reading some of the review, I wonder if we stayed at the same place. We arrived around 630p..had a little hic cup due to the fact we could not check in earlier and did not get connecting rooms. I am DEAF and always request connecting rooms with my family, but the receptionist was helpful and told us I could move the next day, so we adjusted to the situation. Next morning I took my luggage to the family room and spoke with the receptionist (Leticia I think() and she was very helpful and mad... Read more
from Elk Grove, California
Submitted on 15-07-2016
The on-line amenities I purchased ahead of arrival were not in my room. The pool was out of service the first day and we were directed to 24 hour Fitness. I am 65, my sister 75 and my two grandsons ages 11 and 9 were told it was a short walk. However we had several hazardous crossings and when we got there, kids under 12 were not allowed to swim so I hustled back on my own to get my car. The hotel should have provided us a ride in the first place.
from
Submitted on 15-07-2016
Accommodating and friendly staff. Clean rooms are in need updating. The full complimentary breakfast is a real money saver, especially when feeding a group of five. Overall, good value and just a 40 minute BART ride to SF.
from Los Angeles, California
Submitted on 15-07-2016
I have stayed at this property few times in the past and it's my preferred hotel in the Walnut Creek area. I am a frequent business traveler and this hotel consistently is clean and the staff is great. The breakfast was good as they had two of my favorites...oatmeal and egg white omelets. I recommend this property.
from Kansas City, United States
Submitted on 18-07-2016
It is great to have a hotel that values the customer. The Free Complimentary Breakfast and Mangers Cocktail Reception are great benefits. I was on a business trip and these perks help keep my travel costs down!
from Hanford, California, United States
Submitted on 19-07-2016
We stayed at Embassy Suites for 3 days while attending a convention, it was a smart choice. BART is placed 2 blocks away, very reasonable and timely so we didn't need to drive. Loved that. Breakfast was great and warm and fast , plenty of sitting area too. Happy Hour was great 5:30 to 7:30 I believe and plenty of choices to eat and drink....ordered pizza to the room they were fast and yummy...check in and out very easy....one of my more favorite Embassy Suites and I've stayed in many...they sho... Read more
from San Diego, California
Submitted on 19-07-2016
Great 2 day stay for business. Only thing I would change is more counter space in accessible rooms. The breakfast omelette was delicious but the coffee could you some work. Really enjoyed the evening reception too!
from Boise, Idaho
Submitted on 19-07-2016
Old hotel. Poor evening reception: Fritos in a bowl, really? Tub wouldn't drain during shower even after being 'fixed'. Valet parking crowded, backed up, long waits - a nightmare. Torn carpet and old torn wallpaper in room. Sheets never changed.
from Tokyo, Japan
Submitted on 19-07-2016
Check in/out was smooth and friendly. Complimentary breakfast was very good, with made to order omelets. Didn't attend happy hour but it looked very decent. The disaster was housekeeping. Twice after returning after a long day there was no bath mat/towel. Also, they didn't replace the plastic cups. We called the front desk to ask for replenish both but they never came. Another negative is there is only valet parking, which is an incredible $22/day. Often you have to wait long periods while they... Read more
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