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Hilton Santa Cruz Scotts Valley

Monterey, CA, US (MRY)

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Based on 220 reviews
This hotel is only 4 miles from scenic Highway 1 and just 10 minutes from local beaches and the famous Santa Cruz Boardwalk.
Room & Rates

1 KING BED NONSMOKING

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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1KNG 1BDRM DLX STE NONSMOK

PARLOR-WHIRLPOOL-SOFABED-FIREPLACE-MP3 CLOCK, COMP INTERNET AND PARKING- FRIDGE- MICROWAVE
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1 KING W/ BALCONY NONSMOK

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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1 KING HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, COMP INTERNET AMD PARKING- FRIDGE- MICROWAVE
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1KNG STE WHLPL BALC NOSMOK

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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1KNG STE WHIRLPOOL NONSMOK

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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1KG WHRLPL STE HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, COMP INTERNET AND PARKING- FRIDGE- MICROWAVE
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1 QN ACCESSIBLE W/ RI SHWR

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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2 QUEEN BEDS NONSMOKING

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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2 QNS W/ BALCONY NONSMOK

COMP INTERNET AND PARKING- FRIDGE- MICROWAVE, MP3 CLOCK RADIO- SERENITY BED-LUXURY LINENS
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2QN HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, COMP INTERNET AND PARKING- FRIDGE- MICROWAVE
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Hilton Santa Cruz Scotts Valley
6001 La Madrona Drive, Santa Cruz, CA US 95060

Why Stay Here

Bar / Lounge
Complimentary Newspaper
Fitness Facility
Free Parking
Library
Tickets / Tours Assistance
Wi-Fi

Resort Details

The Santa Cruz / Scotts Valley Hotel is a business-friendly hotel in the mountains and close to Mystery Spot and Pasatiempo Golf Course. This hotel is only 4 miles from scenic Highway 1 and just 10 minutes from local beaches and the famous Santa Cruz Boardwalk.

This hotel features over 7,000 square feet of banquet and meeting space, plus a hotel veranda / patio with an additional 1,800 square feet; perfect for hotel receptions, special events and wedding ceremonies.

Accommodation Details

The 174 air-conditioned beautifully appointed guest rooms at the Hilton Santa Cruz / Scotts Valley features stunning mountain views, pay movies, premium bedding with pillow-top mattresses, complimentary toiletries and so much more.

Additional Guest Room Amenities Include:
32-Inch LCD Television with Premium Channels
Desk
Iron / Ironing Board
Microwave
Mini-Fridge
Telephone with Voice Mail
Video Game Console
Wi-Fi

Restaurants, Lounges & Bars

Enjoy traditional favorites and creative California cuisine at Cafe Max. Serving breakfast, lunch and dinner.

Nearby

Roaring Camp Railroads - The 1880s Roaring Camp is one of the best ways to see California`s towering redwoods. Choose from two historic railroad options: either travel on an authentic 19th century steam train through the Big Trees to the summit of Bear Mountain or ride an early 1900 vintage Pullman car down a scenic river gorge to the beach at Santa Cruz. Located in the redwood forested Santa Cruz Mountains, the city of Felton is only 4 miles from the hotel.

Mystery Spot - Discovered in 1939, the Mystery Spot continues to amaze visitors as their perceptions of the laws of physics and gravity are questioned. See what all the talk is about and why this place remains such a mystery.

Big Basin Redwoods State Park - Visit over 18,000 acres of ancient coast redwoods, conifer, oaks, chaparral and riparian habitats at California`s oldest State Park. Pick up a map at park headquarters and explore some of the 80 miles of trails that will take you from sea level to over 2,000 feet in elevation. If you`re lucky, you might get to see some of the native wildlife such as deer, raccoons, coyotes, birds or banana slugs!

AMENITIES:
  • ATM Machine
  • Audio/Visual Equipment (+)
  • Ballroom
  • Banquet Facility
  • Business Center
  • Conference Rooms
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Event Catering (+)
  • Express Check-In
  • Express Check-Out
  • Free Morning Paper
  • Gift Shop on Property
  • Laundry Services/Laundry Facility (+)
  • Outdoor Pool
  • Porter / Bellhop
  • Restaurant
  • Room Service (+)
  • Shopping
  • Spa Services (+)
  • Swimming Pool
  • Town Car Services (+)
  • Valet Parking (+)
  • Video Game Console
  • Walk to Nightlife
  • Wedding Services
  • Whirlpool
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 220 reviews
from San Diego, California
Submitted on 22-05-2016
This is the nicest property in Scott's Valley, CA. The renovation is complete, and the property looks superb. Great location right off of the 17, and easy access to the compact downtown. Staff is friendly and helpful.
from Littleton, Colorado
Submitted on 22-05-2016
Stayed here on a Travelzoo deal and also because they were pet friendly. The hotel is nicely updated. Bed and pillows were comfortable. Not sure how thorough the cleaning staff is since my dog found a plastic wrapper under the bed. Their pet amenities said they would provide a bed, food bowls, etc for pet guests. I specified on my reservation that we were traveling with a pet and nothing of the sort was provided or offered. Not cool since they charge a $50 pet fee. Food in restaurant was fresh ... Read more
from Thousand Oaks, California
Submitted on 22-05-2016
Problem at checkin due to housekeeping delays, but otherwise a very nice stay. Breakfast was ample with all of the usual items. Excellent coffee. Nice lounge and convenient restaurant onsite. Not far from Santa Cruz.
from Conover, North Carolina, United States
Submitted on 22-05-2016
I've stayed here for 5 times over the last year for business. The place is beautiful and was recently renovated. Rooms are great. It's a bit pricey though, about 230.00 - 270.00 per night with taxes. Unfortunately, the last 3 visits, the service has been less than satisfactory. Not good housekeeping, no towels, dirty floors and dirty dishes left in the room. Not so friendly or helpful front desk staff and horrible internet. I'm having to use my cell phone hot spot to write this review. I... Read more
from Ashburn, Virginia
Submitted on 24-05-2016
As a Hilton gold member this was very disappointing. There were no perks with the exception of a continental breakfast. This was a first. We always have received full breakfast but not here. The staff was wonderful and the hotel very clean. However each night we ended up with fewer and fewer towels. By the end of the second night only a full size bath towel was left. Never experienced that as well.
from Frederick, Maryland
Submitted on 03-06-2016
The new look of the Santa Cruz Hilton lobby is a cross between a lodge and simplistic modern, IMHO. An interesting mix that works. We were there for a short rainy day weekend stay with an off property event, so I did not get to explore the entire hotel. However, the lobby, the hallways, stairways, public space art and artifacts all lent a great welcoming ambiance. The rooms were spacious enough. The baths nice sized with actual room for two people to turn around without colliding. There is only ... Read more
from Watsonville, California
Submitted on 04-06-2016
Check in staff Lupita was great.she was so helpful and attentive to guests, she made the check in process quick and was mindful that we were traveling with kids. she is definitely an asset in the sense that she is the first face guest see upon arrival. hotel was nice and property well maintained and clean. Air conditioner needs to be able to drop more at night as you only had few settings for cool, which definitely made the room very warm at night. overall stay was great, kids loved the pool.we ... Read more
from Sacramento, California
Submitted on 04-06-2016
Don't go here. The maids completely skipped our room on the second day. No clean towels, beds unmade, no supplies at all on that day. Then the breakfast. You pay $20 a head and all the food was dried out and cold, only scrapings left over. Better meal at the Best Western for free. After a long day went out to the spa which had been half drained and refilled with cold water. Then it continued to drain after the pool guy left. Couldn't even use it. Now this was a weekday and it seems like they do... Read more
from Chula Vista, California
Submitted on 05-06-2016
The hotel was recently renovated, it looks good, comfortable and located in a very convenient place. The food is good and excellent service. Has a good GYM and swimming pool. The Internet connection is good, on the TV they have cable with more that 100 channels to chose from.
from Vacaville, United States
Submitted on 06-06-2016
From the beautiful location down to the comfort of the beds we always enjoy staying here. Every staff member we reacted with were friendly and helpful. The front desk agent that checked us in was Lupita and she was awesome, very friendly and professional my wife absolutely loved her. We will with out a doubt be back and hopefully soon! Thank you for a great relaxing stay : )
from Tjuana, Mexico
Submitted on 16-06-2016
Great hotel, beautiful location, great service. It has all the amenities you need for a business trip or a nice days off. Great location, you can smell the pine scented fresh air during the mornings and still be connected to your business life. Comfortable rooms and beds, great distributions of rooms depending on your preferences and the personnel always looking to make you feel welcome.
from Kansas City, United States
Submitted on 17-06-2016
They need to get more housekeeping staff. Senior management needs to walk this property and get it cleaned up. Too many towels and discarded room service items EVERYWHERE. They need to review timing of housekeeping at this property
from Singapore, Singapore
Submitted on 19-06-2016
I booked a night at this hotel, for the family and me to be close enough to Santa Cruz and not be in a motel. What a pleasant little gem we found. There was nothing fancy, but the hotel is clean, the staff is super polite and the Stone House Bar & Grill restaurant was really really good! The kids enjoyed the pool as well. All in all, a great stay.
from Vallejo, California
Submitted on 19-06-2016
We had a wonderful stay. It was an easy drive to Roaring Camp without any traffic. We had little ones with us and the staff was great with them. The bar had tasty drinks and food as well. Everyone we dealt with was friendly and helpful. The breakfast was really good with lots of choices, and the staff was helpful. The beds were very comfortable and the room was quiet. I'd definitely stay here anytime I come to the area.
from Campbell, United States
Submitted on 19-06-2016
Nice stay in Scotts Valley, although room was overpriced. Newly remodeled room, very nice, but not wow or worth $200 a night. Stay on Level 4 to get easy access to the upper parking lot. Noisy, can hear doors closing and hall conversations.
from London, England, United Kingdom
Submitted on 28-06-2016
Traveled on business, Got into the hotel late, The staff were very welcoming, Orderd room service late into the evening and just wanted something small and simple due to jet lag, they were really helpful nothing was a problem and just understanding that i have been traveling for 26 hours nothing else i could ask for. The rooms were a good size, Modern and clean, The internet was good Fast and stable in the rooms and in the lobby area. Hotel has just been refurbished and its been done to a ... Read more
from South San Francisco, California
Submitted on 28-06-2016
Excellent hotel, excellent staff especially Lupita ( front desk) and Nick ( restaurant). Excellent location! Clean!!! Great for families!!! Will definitely be back. As I'm writing this review I wish my family and I was at hotel as of write now
from Grass Valley, California
Submitted on 29-06-2016
We had a beautiful, comfortable room and friendly service. Our dog was welcome and their was a tiny dog park to take them outside. The location is ok, you have to travel Hwy 17 to Santa Cruz, but if it's not busy traffic time, it's very close.
from Houston, United States
Submitted on 30-06-2016
Excellent hotel to visit. Awesome customer service from all entities encountered. Rooms clean. Hotel clean. Staff friendly. Prompt room service. Excellent menu from restaurant. Bartenders friendly and prompt with service. Individualized care. Front desk service prompt with excellent courtersy. Nice and quiet.
from Fresno
Submitted on 01-07-2016
We had a very poor experience with this hotel during a wedding. Our wedding party was completely split up, I requested room service be delivered but charged to another room, and that a room be cleaned. Each request was incorrect in one way or another. We heard multiple stories from other guests of other issues they encountered from this hotel. Also the amenities and lack of complementary breakfast were overall disappointing.
from Scottsdale, Arizona
Submitted on 04-07-2016
Quiet, comfortable with friendly, helpful staff. Breakfast Buffet was good and guest services very attentive. Coffee pot in room was not working properly and the one the replaced it with did not work at all but that can happen to any housekeeping operation. Hot tub was in good shape and there even was an outdoor area for smokers which we are not.
from San Francisco, California
Submitted on 04-07-2016
We waited for over fifteen minutes for check-in, because no one was at the counter at 7pm while there are still a couple of guests waiting for check-in. We did not bring a tooth paste so we asked the front desk for help. They told us that their tooth pastes were out for A LONG TIME. What bothered us the most was that the smell of the room. They said the hotel was newly renovated, so probably that explains the smell. Yet it was so strong and disturbing that I doubt why they would even offer that ... Read more
from Chimacum, United States
Submitted on 04-07-2016
The hotel is very clean and makes you feel like you matter. I had to stay here because it provides a government rate. The staff are very friendly and the people are very nice. The location is extremely convenient, if you have a car, to downtown Santa Cruz. The traffic was never bad between the two areas while we were there.
from Santa Barbara, California
Submitted on 05-07-2016
I had a short getaway to Santa Cruz with my boyfriend. My stay was wonderful and the overall hotel stay was great! The beds are comfortable and rooms/lobby were very clean. The brief interaction with the hotel staff was pleasant and friendly.
from Baltimore, Maryland
Submitted on 06-07-2016
Great hotel. Friendly staff. We went to a wedding in nearby sequoia resort. Close enough to Santa Cruz but just far enough away. Go to the wharf to scagnaros to get smoked salmon and sour dough bread and visit the boardwalk.
from San Francisco, California
Submitted on 07-07-2016
Let's see...This is a pretty hotel. The newly refurbished rooms and lobby are nice, however, I was told that with the new look came a new staff and that was why our room was NOT CLEANED despite allowing plenty of time AND even asking the front desk specifically to make sure it was cleaned (after the first snafu). Sigh. The dining room (dinner) was clean and tasty if dull. The bar area in the lobby was more lively and attractive, however, bar-busy. The dining room could use some of that verv... Read more
from San Luis obispo, United States
Submitted on 09-07-2016
The hotel is conveniently located. The room overlooking the parking lot with a peak of Redwoods was fine. The bed was odd. It was as if they forgot to put the bedspread or coverlet on the bed and the pillows were small hard squares. We were cold and the bed was not comfortable so we were tired and cranky the next day. The bartender did a nice job managing the hordes of people eating and drinking at a late hour. Will never return to this hotel and will rethink booking at Hilton.
from Nashville, United States
Submitted on 10-07-2016
The location in the redwoods is only about 6 miles from the Santa Cruz beach! The property was comfortable and up to date but the most spectacular feature is the warm, welcoming, and attentive staff! We had a truly wonderful experience.
from Cambridge, United Kingdom
Submitted on 11-07-2016
This hotel is in a very nice location. Rooms are a good size and well appointed. Staff are friendly and helpful.We had problems with the door and it was fix the next day.This is our second stay at this hotel and it never disappoints.
from Carlsbad, California
Submitted on 12-07-2016
Very nice hotel. The exterior and interior of the hotel are very beautiful. Unfortunately our stay was for only one night, did not get a chance to use pool, however it looked nice as well. Overall solid value.
from Raleigh
Submitted on 12-07-2016
Absolutely awesome. Great customer service, they were able to get us in early. Really nice room, really clean, loved the looks of it. When we had popcorn, they offered to bring a microwave to our room or pop it for us. We got to draw a popsicle stick out of a cup, and we won 2 free breakfasts! Everything was excellent!
from west palm beach
Submitted on 12-07-2016
This hotel is nice, but needed to be cleaned better from large parties in hallways and pool area. It is 10 min from anything good, so make sure you have a car. It has a small hot tub and small pool and an pretty good smaller bar and restaurant on site. Lobby is nice and a good spot to chill.
from Columbus, United States
Submitted on 13-07-2016
We have stayed here numerous times and normally given it a 5. Housing keeping regularly disappointed. Failing to make the room up by 4 to 5 in the afternoon when we regularly left our room during our week stay by 8 AM. We requested a morning makeup since the entire purpose of our stay was to help with a new baby. We were up early and wanted to nap in the afternoon since we also had the night shift. We conveyed this to both the front desk and directly to housekeeping. This would solve the problem... Read more
from Perth
Submitted on 15-07-2016
We found the staff really friendly and helpful. Rooms were roomy and the twin queens with trundle beds easilly accomodated our family of 5. Pool and spa were great places to chill out. Food downstairs at restaurant was excellent. Plenty of parking out the back even for our large RV. We were here while integrity automotive nearby fixed our RV. We could walk from here to nearby cinema and shopping precinct.
from Redlands, California
Submitted on 18-07-2016
This hotel is nicely situated about 5 miles from the Santa Cruz boardwalk. It's surrounded by a nicely wooded area and the hotel has a really relaxing mountain vibe. The hotel staff is very friendly and the hotel has a restaurant with good options. There is a breakfast buffet that is well stocked as well and has really delicious pastries. The rooms are spacious and have nice views of pine trees. The rooms are clean and comfy. The pool and gym facility are nice. The pool is surrounded by pine tr... Read more
from
Submitted on 19-07-2016
I actually stayed two nights; travelled for a few days; then stayed one more night. The former was on the fourth floor with easy access to the pool, hot tub and fitness area. The latter was on the fifth floor and I had to do some exploring to find the easiest stairwell the got me down one floor to the hot tub. Much prefer the stairs over the elevator. I really liked the rooms; clean; and with a lot of power outlets including many USB outlets! Charge it to your delight.
from San Antonio, Texas
Submitted on 20-07-2016
After reading so many reviews, and searching through so many hotels, we decided to give the Hilton Santa Cruz/Scotts Valley a try. The selection was important to us, as we were taking a very special, family trip. Upon arrival, the hotel appeared in nice condition, and had a peaceful setting. At check-in, I was told we had been given a room with a balcony, and view. Thinking we were off to a great start, we headed to our room. There was no balcony, and our view was of a tree blocking off part of ... Read more
from LAS VEGAS, United States
Submitted on 21-07-2016
Scotts Vallet Hilton provides easy access to Santa Cruz. Pet friendly with a reasonable fee $50.00. Clean and safe location in Scotts Valley. Free Parking. Nice pool area and spa. Rooms are clean and beds are comfortable and the hotel is quiet.
from New York City, New York
Submitted on 23-07-2016
This hotel has great service and was able to respond quickly to our requests. The room is renovated and new. We stayed at a suite, and it was very spacious overlooking the valley. So it's a great stay at this hotel.
from Arlington Heights, Illinois
Submitted on 25-07-2016
I was here for a wedding in July, and this was the host hotel. I would have selected a more reasonably priced accommodation, but the shuttle for the wedding came here and I had not rented a car. The room was fine, but I was surprised that the bathtub was not cleaned the day I had room service. The front desk staff was helpful and friendly. Pool area is nice.
from Anchorage, Alaska
Submitted on 25-07-2016
Stayed here one night using points my son had accumulated. Unimpressed with this hotel especially after leaving two expensive jackets behind. The closet is located near the bathroom, not beside the main door, so it is easy to forget items. I called two days after checkout and continued calling and writing emails for a month. The Arc'tyrx and The North Face jackets were never found. Thank goodness we didn't pay $300 plus for the room and lose the jackets!
from Toronto, Canada
Submitted on 25-07-2016
This hotel is located just north of Santa Cruz in a beautiful valley. The building looks very nice from the outside, carved into a mountain hill. For the cost of a room one would expect better value. The hotel does not have a proper business center, just a couple of computers near the elevator. The bar and restaurant area is small. The biggest problem was the cleanliness of the room; it simply was not clean. The carpeting was worn and the room was not vacuumed thoroughly at all. The room did not... Read more
from Rancho Cucamonga, California
Submitted on 26-07-2016
Not the best Hilton we've stayed at, but the room service made up for a few things that bother both my husband and I. Will stay here again simply because it's near our child's new school UCSC. Staff was great
from Oxnard
Submitted on 27-07-2016
The Hilton did a really nice job choosing a great setting in the redwoods, but still close to Santa Cruz. The rooms are spacious and well appointed and staff worked hard to meet our every need. The hotel is also very dog friendly.
from San Mateo, California
Submitted on 28-07-2016
Upon check in, the staff was very friendly to me and my dog. However, I'm a bit surprised after $50 additional pet fee, they didn't have a dog bisque nor a dog bowl to welcome any four-legged guests. My room was nice and clean but much to my amazement, there are nasty mildews on the shower curtain and toilet has a water ring, plus a yellow stain on one of my bath towels. It could be the water stain but the mildew stain on the shower curtain is NOT acceptable for hotels this grade. I booked it ea... Read more
from Danville, California
Submitted on 28-07-2016
Given there's not many hotel options in the area, you're almost stuck staying here unless you want to really down grade to a holiday inn express or a motel 6 type place. The location is ok, hidden in a busy road in SV....the grounds are a decent size but nothing overwhelming. Ample parking and a ok pool. The rooms are decent, nothing amazing-- we had a 1 bedroom suite and faced the parking lot....not impressed. The room was updated which was nice but for the price of the daily rate I was exp... Read more
from Jackson, Ohio
Submitted on 30-07-2016
The new renovations made this a good place to stay. It does seem to stand alone in the locale as a nicer accommodation. The setting is pleasant and quiet. But the makeover covers an older facility that is not quite worth the price just because Hilton is on the sign.
from Sparks, NV
Submitted on 30-07-2016
We stayed here for a wedding that was close by. It seemed a little pricey, but the rooms were clean and nice. The front desk staff were very friendly and accommodating. We tried to check in early, but no rooms were immediately available. We were given a key to the pool area to relax and were called within a half hour... Faster than we had expected.
from Lincoln,Ca., United States
Submitted on 30-07-2016
I don't usually write reviews but had to compliment the Hilton on having a hotel which was "pet friendly" at a reasonable price for the area. Also all the staff were very friendly and accommodating. Would have given another star except the maid service needs to be supervised better, I think. The bathroom waste basket was not emptied and several items were not replaced also. Will probably return in the future.
from Palm - Eagle Beach, Aruba
Submitted on 02-08-2016
location good, poor housekeeping, lots of housekeeping staff standing around. so disappointed at how this hotel is becoming rundown in the short time since we stayed her last. The carpets in the common area are filthy. Our room smelled of a horrible chemical. Not sure why the carpets are not vacuumed with the number of staff just standing in the hallways. Our towels were not replaced and we had to call for them. Dirty glasses were not replaced. Very disappointing.
from San Francisco, California
Submitted on 05-08-2016
The room was not impeccable as they are supposed to be for a $340/night hotel. The mirror was splashed, the tables were dusty and even the glasses were dirty. When we asked for housekeeping to come, the manager said they did not have one at night, so she will come to clean herself. We ended up changing rooms and the second room was better but not well cleaned either. The second night, we asked for spoons to feed our baby and they never brought them. Even if it is a nicely renovated hotel, the... Read more
from Austin, Texas
Submitted on 05-08-2016
The room was ok for the price. But it was missing a clock. Requested for a wake up call to the lady at the desk. They failed. When asked, the guy said the request is not in their records! One of them did not do the job!
from Culver City, California
Submitted on 06-08-2016
This is one of the nicer hotels in the area and the prices reflect this. It apparently has been newly renovated. The lobby is quite inviting and the guest rooms are nicely furnished. The hotel is tucked away into a wooded hillside, almost unnoticeable from the roads around it. This gives it a quiet feel. But if you were looking for a place from which you could explore the surrounding area by foot, this isn't it. The only thing a close walk away is a coffee shop and pizza parlor across the ... Read more
from San Jose, California
Submitted on 07-08-2016
My daughter and I stayed here for one night after enjoying a movie on the beach at the boardwalk. Came back to a very comfortable room. Only thing was the coat closet.. The hangers are wider than the closet. Had to hang jacket on the chair. Won't stop me from coming back though.
from Franklin, Tennessee
Submitted on 09-08-2016
Room condition was great - location is just outside of Santa Cruz, make sure that is your destination is Santa Cruz as getting to San Jose - Silicon Valley from this hotel in the morning or returning in the evening is a 2 hour drive bumper to bumper daily over winding mountain roads
from Dallas, United States
Submitted on 09-08-2016
Check in was frustrating. Staff were not helpful. Housekeeping was horrible. Parking was difficult. Location was convenient for Santa Cruz. Room service was good. Will not stay again. Hilton should not want its name associated with this hotel. It is substandard.
from Raleigh, North Carolina
Submitted on 11-08-2016
The pictures make this hotel appear large and surrounded by trees. Really the hotel is small and there are a few trees surrounding it but it certainly doesn't have a forest feel to it. The service was adequate but nothing special. Our room had a peculiar smell to it that didn't really go away. It was sub par for the Hilton brand. We travel a lot and I usually select to stay in a Hilton due to their dependability but I wouldn't choose to stay in this hotel again.
from Elk Grove, California
Submitted on 12-08-2016
My stay was absolutely wonderful. My room was very modern and quiet. The staff was cordial and genuinely caring about my needs. I'm in Santa Cruz quite frequently m. I would stay at the Hilton again. !
from Oakland, California, USA
Submitted on 13-08-2016
We loved and enjoyed staying here. The hotel had a clean and refreshing environment. The rooms were clean, refreshing and spacious. The staff from the bellman to the breakfast room waiters were courteous, helpful and welcoming. We will definitely stay here again!
from
Submitted on 15-08-2016
We stayed 2 nights here for my daughter's soccer tournament. There were many teams staying here so the noise level was a little loud in the hallways until 10pm and then it quieted down. The room was clean, comfortable and the black out drapes let us sleep in. A complete breakfast was included in our room rate and it had everything you could possible want. We especially liked the made to order omelettes. At the buffet there were scrambled eggs, sausage, bacon, potatoes, waffles, pancakes, fre... Read more
from
Submitted on 17-08-2016
Beautiful property, plenty of parking . The hotel staff was friendly and welcoming, and assisted with anything you needed right away. The location was great, close to Downtown Santa Cruz, and the board walk.
from Mount Shasta, California
Submitted on 05-09-2016
Outstanding service, clean, quiet, comfortable room! Hotel is beautiful & definitely upscale, but affordable price. Loved the setting & large staircase. Hotel staff were customer service oriented & friendly.
from Grand Rapids, Michigan
Submitted on 06-09-2016
I arrived early on a busy weekend, and I found out I was upgraded to a lovely suite. I was in no hurry and hungry, so I told the manager that it was no problem - I would simply get a bite to eat at the restaurant. That was a wonderful experience in itself! I ended up eating there twice, and both times the food was fantastic. They also serve local wines, and I actually found a very good one from a local winery. The manager came over to me and gave me a credit for the food which was very kind... Read more
from Alameda, California
Submitted on 06-09-2016
This is a very nice hotel - clean rooms, good bathrooms, comfortable beds, plenty of parking and outstanding food. This is a great place to stay if you are visiting Santa Cruz - the hotel is quiet and the location is very convenient. We had a couple of "glitches" and Daniel R. was tremendous in compensating us for those glitches, and was a great "host' while on our trip there. I had stayed here before on a business trip, and would recommend this hotel to anyone.
from Encinitas, California
Submitted on 07-09-2016
Young staff was not able to fulfill my expectations for a quality stay at a Hilton brand hotel. Room was nice size but for a suite was not impressive. Check in process was terrible. House keeping did a poor job. We will not be staying there again.
from
Submitted on 07-09-2016
When we travel to Scotts Valley to visit our son we always stay at this Hotel - beautiful scenery surrounding the hotel, close to restaurants and close to son's home. The service is always outstanding and we love the availability of the bar and restaurant in the hotel. We always make sure that we make reservations way in advance because if you come on a holiday, this hotel might be booked due to numerous weddings and conferences. The hotel is also close to Santa Cruz and there are tons of winer... Read more
from
Submitted on 13-09-2016
I spent one night with my teenage kids and we had a great experience. The quality of the Hotel is very good and the price is up to the standard. We liked also the kindness of the staff. It is up on the hill but not too far from the center of Santa Cruz
from Stockton, California
Submitted on 14-09-2016
Our FAVORITE get away spot. ???????????? We would visit this area every month if possible, but since not do, we visit every chance we get. Love it ?Please,inform us when ever there's a gift to get away.
from Ripon, California
Submitted on 15-09-2016
We stayed here for one night, at the end of our vacation. The pool area was ok, but full of loud annoying kids who's parents didn't worry about them splashing anyone. The hot tub wasn't safe. The weren't great at stocking towels out there, so several people had to notify the front desk to get more. The hotel itself has a nice lobby and decent rooms. The room service was really good, and prompt. Strangely enough they were out of regular bottled water.... so we had to buy fancy water. Ove... Read more
from miami, United States
Submitted on 17-09-2016
excellent operation, restaurant menu and service very exceptional, menu very different and done right, rooms very clean, good location, front desk very good in returnign credit card left in restaurant
from Simi Valley, California
Submitted on 21-09-2016
We visited Santa Cruz for a meeting and really enjoyed the venue. The staff was friendly, the rooms were updated, clean and comfortable. I highly recommend this location. We had breakfast and lunch provided and it was very good and healthy. Parking was the only minor issue. Although plenty if parking it was a bit of a treck from the hotel. Other than a lovely stay and I would definitely return and recommend it to others.
from Los Angeles, California
Submitted on 27-09-2016
Overall the overnight stay was pleasant. We checked in around 11pm and the receptionist was lovely. The beds where comfortable and overall the room was clean and quiet. The trees all around made for a pleasant, tranquil environment. My only complaint would be that the housekeeping needs to up their game a little. There was a hair in the shower which wasn't ours and the shower head and soap scum on it. A couple of the power points also didn't seem to work. There was a coffee maker in the room wi... Read more
from Keyport, New Jersey
Submitted on 28-09-2016
Expensive for what was offered, not enough towels, nor shampoo, pool area was noisy with arriving and departing parties dragging suitcases next to it, did not eat breakfast there because it was too expensive for what was offered, bathtub did not drain well, noisy from other rooms
from Portland, Oregon
Submitted on 09-10-2016
Good points: close to 17 and can be in Santa Cruz within 10 min. Not so good points: smaller rooms than other Hiltons; expensive; breakfast not included and expensive; weird layout - can't get to 5th or 6th floor from lobby, had to park way up in a lot that had multiple spots taken by a shipping container, and this upper lot served levels 4-6 and there were not enough parking spots up there for those rooms, smoking area is right by the entrance to level 4 and the pool; internet kicks out frequen... Read more
from Santa Rosa, CA
Submitted on 10-10-2016
We stayed for 5 nights, with our small dog, and had a very comfortable stay. I appreciated being able to have hypoallergenic bedding. The forest view is nice, and it was easy to get to the pet "rest area." We had 2 meals in the small bar area. Tasty drinks and food. We used the laundry facilities - so glad they were available! We will return!
from Chelmsford, United Kingdom
Submitted on 12-10-2016
We stayed for 3 nights on a recent trip to the States. First impressions, rooms clean, bed was super comfy and they were generally welcoming upon arrival. Pool was clean and nicely kept. Location is nice and quiet, about a 5 -10 minute drive down to Santa Cruz beach front. The view from our room was a close up of a tree about half a metre from the window which was a shame. The only negatives I have: When we made the reservation we booked a family room to include our 15 month old so upon booking... Read more
from Tuolumne, California, United States
Submitted on 12-10-2016
This place was a little slice of heaven tucked away off the hwy. I've passed it several times on our trips to Santa Cruz but never stayed here before. By the looks of it I figured the price would be way too high, but to my surprise it wasn't! Room was clean, quiet and nicely laid out. And to top it off they even except dogs. We will definitely be using this place when we do our visits to Santa Cruz.
from
Submitted on 13-10-2016
I was greeted with a warm welcome by the staff of the Hilton Santa Cruz. The hotel was really clean and located at a serene and peaceful part of Santa Cruz/Scotts Valley. I really felt like I was home away from home!
from La Jolla, California
Submitted on 16-10-2016
Great place with amazing staff! Clean rooms. Great food. Tucked away in quiet Scotts Valley. Just a short drive to attractions in santa cruz. Easy to find, right off highway 17. Plenty of parking around the hotel. Great cabanas at the pool too!
from Palmerston North, New Zealand
Submitted on 18-10-2016
Stayed here for one night on business; the fourth floor was a handy spot to be becuase you could walk along the hallway to the pool! Nice set up out in the pool area - forest all round, is a pretty setting. Reception staff were really friendly. There is a self service laundry on 3rd floor - need quarters to make the washing machines & dryers work, and to buy detergent. Shower over bath - which is always average, can't fit 2 people in. Room was a good size though. Is a restaurant on site which ... Read more
from Denver, Colorado
Submitted on 19-10-2016
This hotel, while only 20-odd miles away from Silicon Valley, represents exceptional valley compared to similar properties in the valley, costing only half to a third what other Hilton properties charge during busy times of the year. Although I've stayed here many times in the past, this stay was made exceotional by front desk receptionist Sarah's handling of my check-in. I asked for a quiet room in the main building, one that didn't require using two elevators (hint: don't let them put you on... Read more
from Thousand Oaks, CA, United States
Submitted on 19-10-2016
Lovely hotel. Location was not quite as "woodsy" as I hoped, but it was still a pretty area and it was easy to get to. Attractive, comfortable rooms. Very nice staff! Buffet breakfast (extra cost) was great!
from Santa Cruz, California
Submitted on 20-10-2016
We were lucky to be there for Restaurant Week and the food was wonderful. Our waiter, Zach, was extremely gracious, especially when providing an alternative to the yummy-sounding cobbler they ran out of when it was time for dessert.
from Denair, California
Submitted on 23-10-2016
Been 2 years since last stay at this motel, but let me say what a beautiful new remodeled place. The room was newly furnished and so comfortable, they now have a couch in the rooms, so you can sit and relax, like a chaise lounge instead of having to sit and relax on the bed while watching tv. Everything smelled brand new, even new showers.Spent entire day at Boardwalk Chili Cook off, and to come to a beautiful place like this and open up your door to total relaxation. Will see ya again Hilton, y... Read more
from Dripping Springs, Texas
Submitted on 24-10-2016
I had a wonderful one night experience. Ordered in room service for dinner, which was wonderful. Had a relaxing hot bath before bed and woke up rested for my business meeting. The room was clean and well appointed.
from Seattle, Washington
Submitted on 24-10-2016
It was wonderful I would love to go back as soon as possible we had a great time we went to the boardwalk and it brought back memories of my childhood the old fashioned candy the arcade games we loved it
from New York City, New York
Submitted on 24-10-2016
Stayed four nights to visit family in the area. Unfortunately there during two of the days with 11 inches of rain which made our nice size balcony not useable screen door on slider kept sticking and was hard to open. ! Nice size king room and ok bathroom . Housekeeping was lax-we had to ask to have the room vacuumed and it never was. Also counters surfaces not wiped clean or hallways vacuumed. Confusing layout since hotel is built into side of a mountain so ask for a room above ground level. Cof... Read more
from Folsom, California
Submitted on 01-11-2016
I love this hotel! I travel to Santa Cruz each month for my job and I've stayed close to the beach, which is ok, but this hotel is my favorite. It's clean and comfy, feels like it belongs in the mountains, but it's minutes in the car to get to the beach area. The hotel has a great lobby bar with happy hour and a nice pool and spa. I love being able to open the windows and smell the pine trees too!
from Elk Grove, California
Submitted on 01-11-2016
The front of the hotel along with the lobby make a nice statement. Love the bannisters, the waterfall, and the overall feel in the lobby. Our room was clean, spacious, and the balcony looking out to the trees in back was relaxing. The hotel is clean and has new carpeting, paint, etc. The gym was actually quite adequate for a smaller hotel. I wouldn't mind staying here again. It is also pet friendly. Conveniently located about 6-8 minutes from the Boardwalk.
from San Francisco, California
Submitted on 03-11-2016
First, I'll start with the positive. The hotel is clean, rooms are spacious (props to housekeeping), restaurant is delicious. It has a prime location. 10-15 minutes from downtown and the boardwalk. I am extremely disappointment with the customer service I've received after my stay. I left my prescription glasses (Yes, my fault) during my stay on October 16, 2016. I called back that same day, and at 6 times after that. Every time I was instructed to leave Greg, the executive housekeeper a voice... Read more
from OKC, United States
Submitted on 04-11-2016
Very good stay would stay again on next trip out in the area. Lodging was very accommodating, staff very friendly, and food was acceptable. Hotel was pet friendly, but did not like eating with pets around in lounge area where food was being served.
from San Francisco, California
Submitted on 05-11-2016
We picked this location for a medical procedure and a follow up visit the next day. I gather they've had some issues over a year ago, but it seems that a recent remodel has solved any problems in the rooms. I won't repeat the complaints as they're moot now, but they were some show stoppers as hotels go. For our September 2016, the property was fresh and clean inside and out. The check in was friendly and efficient enough. The desk help on a Saturday morning was OK, not great, when I needed a sm... Read more
from
Submitted on 05-11-2016
We can always count on Hilton! We were on a stop going from LA to San Francisco and made a detour stop to see Capitola and Santa Cruz and need a place to stay for the night. The Hilton Santa Cruz was just what we needed for a last minute overnight. Clean and spacious room, nice shower and a good restaurant. Dependable quality hotel
from Sacramento, California
Submitted on 06-11-2016
Newly remodeled. A fresh and clean entry to check in, with a full bar area to the right side. Don't let the 6 floors fool you, it is two buildings with floors 4-6 being higher on the hill. The buildings are connected from the fourth floor with elevator access. Extremely friendly and helpful staff. We were brought extra towels in less than 5 minutes. Some upgrade rooms have small useable balcony. Beds were comfortable and the room was clean. Nice pool area with hot tub. If your not a Hilton H... Read more
from Greenville, South Carolina
Submitted on 13-11-2016
Stayed 2 nights to be near the coast. Newly renovated with lovely art and design features. Staff is excellent. Good in the bar makes staying here for dinner a pleasure. Right off Rt 17. Near several state parks. Also dogs are welcome and offer a sense of home and friendliness
from Prescott, Arizona
Submitted on 13-11-2016
Newly remodeled hotel with digital keys along with the Hilton Honors App this place is a breeze to check in at. I have stayed here a few times since our office is close and I have met a few of staff members who are always great to see again.
from Oakland, United States
Submitted on 14-11-2016
We've stayed here a couple of times when spending time in Santa Cruz and have had a great experience with the family. The kids love having access to the jacuzzi at night. The rooms & beds are really comfortable and we're able to sleep with no disturbance.
from Manteca, United States
Submitted on 14-11-2016
Being a Hilton Gold Member, I've stayed at numerous facilities and this one tops them all. Friendly staff, great accommodations, caring General Manager, great restaurant and bar area. Visiting family in the Santa Cruz area there is no other facility that can match the outstanding experience of staying at this facility.
from Fairfield, California
Submitted on 15-11-2016
Excellent location just outside of downtown Santa Cruz. The hotel is fresh and up to date with a great staff and accommodations. Free parking makes it nice to drive here and then Uber to the downtown area at night for dinner and drinks. It is an easy on/off the freeway and quick drive to SC or even Capitola, with many nearby attractions, my favorite being the beach walking path along West Cliff drive.
from Santa Ana, United States
Submitted on 16-11-2016
This Hotel is an exceptional Property with outstanding staff in all departments to assist in making your stay extremely enjoyable. The rooms and guest areas of the Hotel have all been renovated and look fantastic.
from Tulsa, Oklahoma
Submitted on 17-11-2016
Wonderful views and great location. Even with the great views and location I was impressed most with the staff. Great group of employees. Nice rooms with a great little bar and restaurant. Great menu. I recommend the chorizo and shrimp flat bread.
from Atlanta, United States
Submitted on 17-11-2016
Hotel staff was great. Location was tucked away and quiet. Right off hwy 17 so very convenient for santa cruz or cupertino / san jose. 30 min drive to cupertino but much more affordable than cupertino / san jose location.
from New York City, New York
Submitted on 18-11-2016
Stayed here on November 14. Great front desk, nice hotel, clean room. Stayed at 6th floor which you need to transfer from one set of elevators (goes up to 4th flr.) to another app. 50 ft away. Bathroom was short on towels but not terrible. Overall good stay and will definitely stay again.
from
Submitted on 18-11-2016
Cool property - the "Surf City" coffee shop out the front door is amazing. The bed was very comfortable, room was clean and staff were pleasant. A car is required to get from the hotel to anywhere good, but we flew into SFO and stopped here on our way to Big Sur and it was the perfect retreat from the road!
from Stillwater, Minnesota
Submitted on 19-11-2016
This hotel is located in a very nice setting against a wooded background. All of the staff were extremely friendly and helpful and the food and service at breakfast were exceptional. It is a bit far from major attractions but isn't a problem if you plan to go in multiple directions from the area.
from Hollister, California
Submitted on 25-11-2016
Room was a king with a forest view. Nice amenities, great sitting area. Bathroom & bedroom were clean. Comfy bed. The staff at checkin was extremely nice. The room service staff, very kind. We had a wonderful time. 6th floor guests should be directed to use back parking lot though, much easier to access. Grounds were beautiful and hotel lobby very inviting. Overall, great stay for great price.
from Santa Fe Springs, California
Submitted on 27-11-2016
We recently stayed there. Always trouble with TV. Fire alarm went off at 1:00 am one day, the 8:00 the next day. We didn't know what was happening, even being in the lobby, there was nobody to tell that it was problems in a service elevator. When asked at the front desk about the train rides to the Redwoods, the receptionist didn't know about the train,covered or not, heated etc.) or the Christmas train downtown. Very poor deal. Other rooms were not cleaned at all. Others had to call for ... Read more
from Chennai (Madras), India
Submitted on 28-11-2016
How can a fire alarm go off two nights in a Row? On top of that, the toilet plugged up and no one was interested in checking us out. Bummer. Lacking some logical amenities, such as a closet door which can shut and a make up mirror.
from
Submitted on 28-11-2016
We are Hilton Diamond members and we LOVE this location! Whether we are traveling as a family or as a couple our experiences here have been great. They always offer us a free upgrade to their suite if it is available. We never even have to ask. Their restaurant is delicious. It is in a beautiful location. Beds are like butter, pillows are perfect, bathrooms are roomy and everything is so clean! Just perfect.
from Murphys, California
Submitted on 01-12-2016
The hotel room was quite and very comfortable. It was worth the price of the room. The pool was clean. The staff were very helpful and cheerful. We enjoyed our stay. We will stay here again next time we visit Scotts Valley and Felton.
from Fresno, California
Submitted on 01-12-2016
First time at this hotel, it has recently been remodeled and looks great, modern and clean. The hotel staff were excellent, warm and welcoming. The dinner menu was a pleasant surprise and my salmon was quite good. Nice evening reception and choices of beverages. My room was fresh and clean, the bed and linens were very comfortable. After a long work day, I was to able to easily relax and enjoy a nice meal and glass of wine
from sacramento, United States
Submitted on 04-12-2016
Great hotel and awesome friendly staff! Good food and bar on site. Quiet location, but close to coast and San Jose. One of my favorite Hotels and always a good stay, business or vacation it's a perfect loacation and great staff!
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