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Hotel Valencia Santana Row

San Jose, CA, US (SJC)

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Based on 694 reviews
Room & Rates
Traditional Double Room

Traditional Double Room

2 full beds
Relax - In-room massage available
Entertainment - Free WiFi, 50-inch TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and turndown service
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Free local calls, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, 50-inch TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and turndown service
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Free local calls, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, 50-inch TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and turndown service
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Free local calls, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Double Room

Traditional Double Room

2 full beds
Relax - In-room massage available
Entertainment - Free WiFi, 50-inch TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and turndown service
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Free local calls, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, 50-inch TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and turndown service
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Free local calls, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Hotel Valencia Santana Row
355 Santana Row, San Jose, CA US 95128

Rooms
Make yourself at home in one of the 213 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Partially open bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities include complimentary wireless Internet access, wedding services, and a television in a common area.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 24 per night
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 694 reviews
from San Francisco, California
Submitted on 16-05-2016
This is my first visit to Hotel Valencia and it was very pleasant. The location was great. the hotel is right in the heart of the best shopping gallery I've ever seen, restaurant and bars are easy to find, and there's the shopping mall nearby. The staff was helpful. The good was great. And then there's the great view at Cielo. A must-visit for no-limit travelers.
from Abilene, Texas, United States
Submitted on 17-05-2016
By far the best hotel that I have stayed at in Silicon Valley (and maybe anywhere else). The service was impeccable, rooms were incredible and very spacious (even had a balcony), the bar was great, and the courtyard in the middle of the hotel is a great spot to hang out and relax. Area is perfect for shopping and walking around with plenty of great restaurants. Would highly recommend Santana Row area over Downtown San Jose or Santa Clara. I usually do not give out 5 stars, but this hotel was wor... Read more
from California
Submitted on 17-05-2016
Tried calling in advance. Sold out. Was told I would be put on a waiting list. They never called, but while being impatient I looked online the morning of my stay and found a room. So I'm not very confident about the waiting list process, but the room was great, the location is great, the spa is great, shopping and restaurants are just downstairs. Great place to get away.
from San Pablo, Laguna, Philippines
Submitted on 24-05-2016
I give the hotel a great rating! The facilities are very nice and the hotel is quite new and has a fresh concept. But there was no one to help us at the hotel lobby until we called and dragged our bags in to a carrier. And the bellhop waited for us to load the luggage. I guess it is all that gratuity thing going around. But aside from that it is an excellent hotel. Checking out was different. Our bags (four of them) dutifully loaded into a cart and wheeled down with ease.
from Mebane, North Carolina
Submitted on 25-05-2016
Excellent service overall, but breakfast was disappointing (cold eggs, lukewarm coffee). Great location with lots of good restaurants in walking distance. Save on $24 parking fee by using public/free garage behind hotel. Weekend rates are about 2/3 of weekday rates.
from San Francisco, California
Submitted on 31-05-2016
This hotel had it all: walking distance to the Winchester House, an excellent mall, (which says a lot from a NON-mall person) and restaurants of all kinds. Parking my car in a VERY close public lot, for free, was a nice touch. The rooftop bar was gorgeous, and we loved watching the fog come in over the mountain in the evening. The view from our room was of the patio below, which was also beautiful. The bed was so comfortable, and the room was quiet. I realize it's an expensive hotel, but ... Read more
from Phoenix, Arizona
Submitted on 01-06-2016
Hotel Valencia was a very pleasant lodging gem, located on Santana Row, which is San Jose's equivalent of Rodeo Drive. The rooms, which were reasonably priced considering the location, were spacious and modern in design with dark woods, mirrored furniture, plantation shutters and black plaid carpeting. We were provided with an upgrade when requested, which included a couched seating area facing a large screen TV. A bottle of wine was sent by the management. Breakfast, included with the room co... Read more
from Yountville
Submitted on 06-06-2016
This was a fabulous location and I felt spoiled all weekend. Valet staff and front desk staff were amazing. Easy to get around and many choices for dining right on property. The continental breakfast was a step up from just pastries. Good quality teas and food choices. My husband said the coffee was very weak. The only downside is the noise from the street can be loud and the elevators from the street level to the lobby were scary. The staff was great about asking us to show room keys. Water bot... Read more
from Kansas City, Missouri
Submitted on 15-06-2016
Overall average. Bathrooms tile grout was black in places. Pool area was a mess with dirty dishes and towels strewn about. It was hard for our group of five to find a place to sit down and visit. Roof top bar and third floor outside seating area were full. Felt like AC kept turning off in the middle of the night. Not in any hurry to come back.
from Irvine, California
Submitted on 18-06-2016
Wasn't familiar with this area, met up with some friends who live near here. Really fun place, shopping, restaurants, people-watching, all right outside the front door of this hotel. And the inside lobby and bars are stylish and comfortable. One bar on the third floor in an inner courtyard and another on the 7th floor with outdoor terrace. Also my room, top floor and corner was huge! Really, really great value, would definitely stay here again!
from Dallas, Texas
Submitted on 27-06-2016
This is a great hotel in a great location. Unfortunately, the walls were so thin I could hear my neighbors movie. This made for a very restless night. For that, I'll give this hotel 4 stars instead of 5. If sleep is not important to you but convenience and quality is, this is your spot. Very nice staff as well.
from Indianapolis, Indiana
Submitted on 01-07-2016
Everything you need was provided, breakfast buffet was great. The location in Santana Row was gorgeous (even though you couldn't see the ocean). All, the hotel local shops and the restaurants were on the higher end economically speaking.
from San Francisco, California
Submitted on 05-07-2016
My husband and I have enjoyed many overnight stays at this hotel. It's a great location for a quick romantic getaway. Our last stay found the hotel overrun with children. I sympathise with families looking for a good place to say with kids, but this hotel is not what I would consider kid friendly. The pool overflowed with floaties, families were standing around waiting to grab a chair and more than one fight started over people staking a claim to a place to sit. We gave up on laying out and ... Read more
from Denver, Colorado
Submitted on 07-07-2016
My wife and I stayed at the hotel Saturday night as part of a birthday celebration in Santana Row. We've stayed at this hotel many times over the years and it continues to deliver a great experience, with frequent updates to its room decor. Our room was very cozy with plenty of space and amenities. The theme is "upmarket Spanish". Bed was very comfortable, bathroom spacious and clean, the balcony overlooked the shops at Santana Row. The rooftop bar after sunset was a lot of fun to hang out ... Read more
from Norway
Submitted on 08-07-2016
For me the best hotel in San Jose area. Good service. Terrible breakfast. Why not create a green alternative and as well a low fat alternative? Doing the breakfast better you will get 6 dots :-) Close to shopping and a lot of restaurants. The Hotel offers excessive and spa. Excellent parking service!
from Jackson, Missouri
Submitted on 09-07-2016
We loved this place and hope to return. They went above and beyond to fulfill my request for a mountain view room and surprised my husband with a birthday treat of which I didn't even request. We throughly enjoyed all the outdoor seating for breakfast too! It's rare to find a nice hotel anymore that has complimentary breakfast. This was a huge plus!!!
from
Submitted on 14-07-2016
Overall, lovely weekend stay as a family. The rooms were current, clean and comfortable. We had a walk out patio with shutter doors to block out the sun. Santana Row is a fun spot to be in. Lots of shopping and dining in walking distance. Service at this hotel was inconsistent. The front desk staff was pleasant, friendly and accommodating. However, we experienced disappointing service while dining at the onside restaurant, Citrus, one evening. We waited to be greeted, to receive water, to h... Read more
from san francisco
Submitted on 17-07-2016
A nicely decorated hotel. Rooms are nice and clean. Try to get upper level rooms , they will be quiet. Service is good. I spend a lot of time at the pool. I wish they had pool sider service, youhave to use a phone to order. Lounges are great though and plenty of umbrella. See pictures of the pool i took. It might make you want not get in the water. Overall a nice stay in Santanna Row.
from Eastpointe
Submitted on 18-07-2016
Stayed there 2 nights loved it!!! Loved the location!!! Our room was beautiful decorated and we had a balcony which was great to see the action below and just to have the doors open. The hotel is beautiful! The decor is luxurious!The courtyard and pool were great! Breakfast was good and we enjoyed it in the courtyard. There is so much to do in this area! This is on our must return list!!
from Mendota, California
Submitted on 18-07-2016
Valet was only $24/night. Staff was very friendly and accommodating. Stayed for 2 nights with wife and infant daughter and there were no hiccups. Rooms are modern, comfortable and have all the amenities. You can't beat the location that is in the heart of great dining, shopping and walking. Complimentary wifi and breakfast in courtyard was lovely. Highly recommend if you want to splurge a little.
from
Submitted on 22-07-2016
We stayed here for a week, the hotel is beautiful itself and the staff was very friendly. However we were very disappointed by the housekeeping service. During the couple of days we were staying, the room was only properly cleaned on the first day while the rest of the days it was either no housekeeping at all or that We had to wait in the lobby for at least an hour to have someone tide up the room. The most unpleasant expetience was that one day after 1.5 hours waiting we got in the room but un... Read more
from
Submitted on 24-07-2016
The hotel was very nice. Modern. Clean. Lovely continental breakfast included. Nice pool & hot tub. Pretty patio area. Attentive staff. However, double beds not meant for 2 people (way too small). No counter space in bathroom. Very little storage area for clothes (fine for 1-2 people). Drawback is, this is a nightlife hotspot & not conducive to going to bed before midnight. Great if you are without kids & plan on going to the club or bar. Parking is terrible so you're going to have to valet pa... Read more
from Turlock, California
Submitted on 25-07-2016
This hotel is a lovely getaway, you don't feel like you are in the middle of San Jose! The rooms are lovely, courtyard is inviting and a great place to gather with friends! Room stay includes continental breakfast. Beds are very comfortable, rooms are a nice size, with many nice appointments. We have stayed before and look forward to our next getaway!
from Tucson
Submitted on 27-07-2016
Ended up staying at this charming hotel as often finding a reasonably priced hotel in the bay area is impossible. Gave up on the Marriott options and took my money here. What a brilliant decision. Rooms are spacious, quiet and amazingly comfortable. The bed was heaven. 5 star stay at the same price as any major chain for their lower end brands. Skip the points and take a mini vacation during your business stay in the bay. Staff goes above and beyond. Bar and restaurants are wonderful. Location c... Read more
from Los Angeles, California
Submitted on 27-07-2016
Always stay here on business. Staff is very friendly at each of their stations. Rooms are all the same,nice but nothing special. Not necessarily greeted like a return customer which is disappointing. Last stay the bathroom wasn't clean. It is convenient to quite a bit which is one if its best assets. Otherwise is pretty pricey.
from Houston, Texas
Submitted on 03-08-2016
From booking to arrival to departure and everything in between the Valencia will not disappoint. Great location and the restaurants in the hotel are fantastic. We have stayed at several of the Valencia Group's Hotels and all exceed expectations for quality and service.
from Singapore, Singapore
Submitted on 05-08-2016
Spent 3 nights at this hotel for a company event and am woken up everyday at 6am with hammering and drilling from reno works. There's also a weird smell in my room, and bath amenities was not properly replenished on the 3rd day. Will not return if I have a choice.
from Austin, Texas
Submitted on 05-08-2016
I have stayed here several times. My first choice for San Jose, CA. This hotel is at Santa Row which is a very active area with restaurants, shopping, etc. The free breakfast is OK. Comfortable beds, great wifi, spacious rooms. Can't ask for more in a room.
from Dixon, California
Submitted on 07-08-2016
Very modern, clean and a great breakfast. Friendly staff and an overall great stay. Hotel is near nice shops and restaurants. Self parking is directly next to the hotel and is no charge. Restaurants around the area do not stay open late. Cheers.
from London, United Kingdom
Submitted on 08-08-2016
I've just spent 8 nights at Hotel Valencia. Our room was lovely and overlooked the courtyard with a balcony. Absolutely no complaints about the room at all - it was great. I enjoyed looking out on the courtyard - there is always something happening (weddings, conferences, lunches). This hotel is in a prime location on Santana Row. You step out of the hotel right into the heart of the shops and restaurants. Perfect! Valley Fair mall is 3 minutes walk away, too. The hotel swimming pool is ab... Read more
from Charlotte, North Carolina
Submitted on 09-08-2016
I spent a night here and had two adjoining rooms. Firstly, I picked the hotel for the location. My teenagers wanted to do some shopping and there are some good shops on this street and a nice mall close by. There are very good dining options a very short stroll from the hotel. The hotel staff surprised me because I was not expecting much. The staff were great, the service and breakfast were better than good. The pool area and patio had a very european feel to it. The room was luxurious and the b... Read more
from San Francisco, California
Submitted on 10-08-2016
Hotel Valencia is a luxury hotel located in a prime shopping and dining district. The area terrain is flat, paved, well-maintained and within 2 blocks of a grocery store, pharmacy. We stayed in room 562, which has a roll-in shower. The hotel was able to hold the room for us prior to our arrival to ensure that we got the roll-in shower. The room is located 2 doors from the small gym and outdoor access to the swimming pool (there is a lift for those with limited mobility. No life guard seen.) Expe... Read more
from
Submitted on 10-08-2016
Been staying there several times and its a really nice hotel during all season. It's clean, rooms are big and well equipped, nice fitness center, great breakfast and fantastic staff. The hotel is located at Santana Row shopping district and you can walk to the nearest mall which lies in direct extension of the shopping street. Parking is a bid odd with they do have Valet Parking alternative you can park your car around the corner at Santa Row parking garage for free (with voucher from the hot... Read more
from leawood, kansas
Submitted on 12-08-2016
Modern service oriented hotel. Good food, hopping bar. Needs more and better weight equipment in fitness room. Not far from airport. A number of restaurants in walking distance. Also high end shopping.
from Auckland, New Zealand
Submitted on 14-08-2016
Hotel good but couldn't pay mini bar on leaving and was billed over $68 for three cans of beer on my credit card when I got home. The beer was cold but not that good. Hotel was handy to some nice restaurants and the staff were friendly but I don't think I'll be going back.
from Sunnyvale, California
Submitted on 15-08-2016
I've stayed at Hotel Valencia several times for weekends and special occasions. The rooms are spacious and well appointed and the location is great for a fun getaway with lots to do right outside the door. The rooftop pool and jacuzzi are wonderful if dining, shopping, and people watching isn't your thing. The staff is friendly and attentive and you feel pampered from the moment you walk in the door. We've spent several birthdays and anniversaries here and they always acknowledge these milest... Read more
from Miami Beach, Florida
Submitted on 15-08-2016
We stayed here for a weekend. It is located right in the middle of Santana Row, so there is lots to do. We were upgraded to a junior suite, and it was spectacular, with a view of Santana Row. It was spacious, modern, with a huge bathroom and shower and high speed internet. There is a free continental breakfast that was very good. The hotel bar is fun and there is a nice patio to sit out and have cocktails. Blowfish, a sushi restaurant at the bottom of the hotel, was also super for sushi. ... Read more
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