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The JW Marriott San Francisco Union Square

San Francisco, CA, US (SFO)

Hotel + Flight from
Based on 1668 reviews
Room & Rates
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The JW Marriott San Francisco Union Square
515 Mason Street, San Francisco, CA US 94102


With a stay at JW Marriott San Francisco Union Square, you\\\'ll be centrally located in San Francisco, steps from Alcove Theater and Marines Memorial Theater. This 4-star hotel is close to Union Square and Lombard Street.

Why Stay Here

  • Fitness Center
  • Pet Friendly
  • Meeting Event Space
  • 24 hour Butler Service 
  • Great Location 

Resort Details

Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless Internet access (surcharge) and a fireplace in the lobby. Additional amenities include a television in the lobby, tour/ticket assistance, and discounted use of a nearby fitness facility. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in San Francisco? This hotel has 13320 square feet (1199 square meters) of space consisting of conference space and meeting rooms.

Accommodation Details

Make yourself at home in one of the 337 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have designer toiletries and hair dryers.

Restaurants, Lounges & Bars

Grab a bite to eat at the hotel\\\'s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available for a fee.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 35 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 56 per day
  • Pet fee: USD 75 per stay
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1668 reviews
from Minnetonka, Minnesota
Submitted on 24-05-2016
I recently stayed at the JW Marriott Union Square while attending a conference at the Moscone Center. The hotel is located in a great central location that allows you to venture out a few different directions. The hotel itself is very clean and the room was quiet. The hotel staff is very friendly and the hotel amenities are above average. I did have two issues with this hotel but both are minor and not deal breakers. Half of the elevators were not in service and therefore it was an extremely lon... Read more
from United States
Submitted on 29-05-2016
My husband and I recently stayed at the JW Marriott for our 35th wedding Anniversary. Great service, nice room and the best part was that we were in the heart of the city. We love seeing a city by walking and so it was central to many of the places we wanted to see. About a two mile walk to the pier and the Concierge was very helpful in getting us tickets for Alcatraz and the hop on hop off bus. We did not plan that ahead of time and it was great being able to do the ferry to the Alcatraz island... Read more
Submitted on 01-06-2016
We stayed for two nights over a weekend as a part of a long road trip. The staff was very professional and accommodating for what we needed. They did charge us for an oversized vehicle in valet parking even though we drive a sedan that had a roof top box on it - what would they do for a truck? (Also, if you are driving here, be aware that you can't access the driveway from the front of the building, you need to approach from the back along the side street to turn in.) Concierge was great, sugges... Read more
Submitted on 04-06-2016
The hotel was nice. I would definitely stay here again! Service was excellent! It is in a great location in union square too! Rooms were adequate size and it's easy to walk to the mall, coffee shops, tea houses, and restaurants. It's a great place to stay.
from Las Vegas, Nevada
Submitted on 04-06-2016
We had a king bedroom. It was small (about 300 square feet). The hotel is very modern and clean. Great location. Be aware that valet parking is $65 per night, which is about average for S.F. I would definitely stay at the hotel again.
from Columbus, Ohio
Submitted on 26-06-2016
We were in this hotel for three nights and we're pleased with the size of the room. We would have preferred a suite but none were available. Our room with two queen beds also had a good size desk, a refrigerator, a shower and a separate tub. The hotel manager was very accommodating and exchanged the regular chair for a more comfortable. When I mentioned that my husband was ill, she offered to have some nourishment sent up to him. A large fruit bowl, delicious breakfast bars and two very tasty... Read more
from Austin, Texas
Submitted on 02-07-2016
I was very pleased with our stay at JW Marriott. The hotel was clean and the room was large. From what I can tell, all the rooms are facing a street so you will have street noise. We asked to change rooms originally because of how loud the street noise was and were quickly accommodated and given a room on a higher floor. I really don't have any negative comments for this hotel. We took advantage of the concierge and they were super friendly and willing to help. I would recommend this hotel for a... Read more
from Philadelphia, PA
Submitted on 05-07-2016
This hotel is fine, but definitely not swank. I stay at the JW Marriott in Miami frequently, and I was expecting a lot more based on that--this was like a run of the mill Marriott. Everything was clean but kind of dated looking, and my room had a support pillar in a totally weird spot in the middle of the room. There's no place to just grab coffee in the atrium--you have to get the restaurant staff to make you a to-go cup. Also, the the concierge was unbelievably unhelpful--my friend and I w... Read more
from Bengaluru (Bangalore), India
Submitted on 09-07-2016
Wi- Fi speeds are below 1 MBPS and if you complain the Manager on Duty tells you its "free" so be happy !! So much for service!!! And if you dont like it she informs you please feel free to check out !!!
from New York City, New York
Submitted on 10-07-2016
You can not go wrong with the JW. The front desk staff is wonderful. Welcome drink (non-alcoholic) was provided and they upgraded me to a larger room due to my Platinum status. The room does not have the most modern design, but it's clean and spacious. The bathroom has great shelve space and lots of room around the sink (pictures attached). However, the shower room is REALLY TINY (you go inside and that's all the space you have. Can't even stretch your arms to the side), and the tub has no... Read more
Submitted on 13-07-2016
The hotel met high expectations. The room was small, but the layout and features were very functional. Outstanding location as well. The front desk was professional. The hotel clearly belongs in an upper-end market and delivers what travelers want.
from South Burlington, Vermont
Submitted on 13-07-2016
Spent four nights when we toured San Francisco. Warmly and promptly greeted and in the room in minutes. Clean and comfortable with excellent bedding as well as a large bath. Right next to Chinatown and quickly traverse the city by public transportation. Everyone with whom we interacted from the desk staff to the breakfast "crew" was joyful and added to our wonderful visit. This great hotel stay just added to our positive memories of San Francisco.
from United States
Submitted on 21-07-2016
This hotel seems dated - A lot of the amenities in the room (sheets, towels, etc) seemed to be of lower quality than what you would typically expect in a JW. Shower was very small and rather awkward to use. We will probably stay elsewhere in San Francisco next time. Disappointing, as JW's typically offer excellent facilities.This was a reward stay, and I think that less points should have been required for the stay due to the average quality. We also had a drink in the bar in the lobby. The wro... Read more
from Sugar Land
Submitted on 21-07-2016
Typical JW Marriott business style venue - comfortable and well-appointed. Location is good for anything in Union Square or financial district. Easy walk to Powell Street Station for Cable Car or for BART. Check in process was off. Rooms we requested were not available and it seemed difficult to manage.
from Nashville, Tennessee, United States
Submitted on 03-08-2016
I was in for the San Francisco Marathon. I booked two for me and a shared room for my mother and sister. Because I am a gold member there was supposed to be b-fast and late night snacks with drinks in the concierge lounge. We were told it would not be available until Sunday night, which was the last night of our stay. This was unfortunate because I was counting on this benefit. They said they were issuing 2,000 points to my rewards. I looked at them as if they were crazy....2,00... Read more
from Tampa, Florida
Submitted on 04-08-2016
We stayed for four nights in July 2016. Comfortable room. Bathroom was big and included a full tub separate from the shower. That being said the shower was small. Almost impossible to shave my legs. And I didn't want to have to shower then use the he tub to shave, so a bit of a downer there. But the bigger problem was the outside noise. Our room faced Post, eleventh floor. Every horn beep, anyone yelling, brakes on big trucks was heard up in the room. We didn't eat in the restaurant bec... Read more
from Boston, Massachusetts
Submitted on 07-08-2016
We loved the location of the JW Marriott near Union Square. Walkable to many sites (Ferry Building) and the hotel rooms are very nice. The service at this hotel is also very good - very attentive with quick response to any requests. We would definitely stay here again.
Submitted on 21-09-2016
I was there for business and had appointments around the bay area. Easy to get just about every where. Just off the square a bite. Plenty of great eating spots, great for morning walks. Higher floors has great views of the city and the bay. Not for the budget minded, but good value. Enjoy the city and the hotel.
from Charlotte, North Carolina
Submitted on 06-10-2016
We thoroughly enjoyed our stay at the JW Marriott. Staff were extra helpful and friendly and the room was spacious, clean and well appointed. Would recommend for an alternative to the mega-hotels on Union Square.
from Melbourne, Australia
Submitted on 06-10-2016
When I walked into this hotel I thought it was a re-purposed Embassy Suites: big atrium with elevators up the center, dated decor in lobby and rooms; etc. It doesn't befit a JW Marriott branding. But it sounds like it's going through a refurbishment next year, which it really needs. Rooms are big enough and with a lot of light. However even 18 floors up, it's noisy from the street below. And the bathrooms are incredibly outdated: fixtures, colors, everything needs a refresh. Aromatherapy ... Read more
from Orange County, California
Submitted on 10-10-2016
Paid significant amount for 2 nights (including breakfast) and shockingly, the experience was never even close to good. Your frustration starts from being asked many times during your breakfast that "did you pay for your breakfast?" (not to mention they finally charged us for one breakfast!!?? only because we've booked through BTW, most obvious requirements for rooms are missing unless you ask for because they think that's upon request!!! believe me every even basic requirement. Th... Read more
from Geneva
Submitted on 13-10-2016
Poorly appointed and in dire need of a refresh. I stayed here for 6 days for a convention and could not wait to leave it. The worst part was the windows in the rooms - single glazed, and from the last century- meaning the noise level from the streets 8 floors below was unbearable, even with good ear plugs in. Crazies screaming at 2am, then delivery trucks at 0600 onwards... room smelled slightly of damp too. Not worth $300+ per night, no breakfast.
Submitted on 15-10-2016
I have stayed here in the past and used to be very fond of this property. I stopped in yesterday late morning and asked when I could get a room. The gentleman at the desk took my cell phone number and after 4 hours, near 3 in the afternoon I called and asked a lady at the desk if my room was ready? She got my name wrong about three times and finally a miracle happened she found a room. The property has hit the point where they need a remodel. My room has broken components on the desk... Read more
from Bedminster, New Jersey
Submitted on 18-10-2016
Compared to "lesser" hotels in the area for the same price the JW was a great value at $500+. Very clean hotel and fancy amenities you can expect from the brand. It didn't appear much was going on in terms of dinner or lunch, but the breakfast at level 3 was excellent.
from Lexington, Kentucky
Submitted on 19-10-2016
First of all this is a beautiful, wonderful hotel full of art of all types. I spent hours just wandering thru the hotel looking at the unique art works. The staff on check-in was friendly and helpful (they had sangria and cookies!). Our room wasn't ready because they had to make it feather-free. We waited until they called us (about 3 hours) and went to our room. Weirdly, our room was still full of feathers. We called down and they were confused but said they would fix it. It took about a... Read more
from Indianapolis, Indiana
Submitted on 20-10-2016
First off, the inside of this hotel is really neat. The outside doesn't do it justice when you first arrive. I highly recommend having a drink and sitting in the lobby for a few minutes. The lobby has beautiful decor and the bar staff is incredibly friendly and willing to answer any questions you have! Food and drinks at the hotel are expensive but the service is worth the cost. Check in was very quick and easy & the standard rooms are perfect - including very LARGE bathrooms. I appreciated ha... Read more
Submitted on 23-10-2016
Always enjoy the JW Marriot San Francisco The view from the 21st floor lounge is fabulous Nice bar and wine selection Good workout facilities for the traveler The rooms are spacious for a downtown hotel and I always love the bedding
from Cardiff, United Kingdom
Submitted on 25-10-2016
Just returned from my business stay at the Marriott and the location is fantastic and easy to visit business part of San Francesco as well as restaurants. Very near the Saturday market and fun to visit local stores. My room was old and needed some basic work that could be done effortlessly.
from Calgary, Canada
Submitted on 25-10-2016
Oct 20-23 I had the pleasure of staying at this lovely hotel for the second time.Absolutely my favorite place to stay in San Francisco. The location is perfect - 5 min walk from Union Square. The ENTIRE staff is very helpful and extremely polite - will do anything to ensure hotel guests are happy. Clearly very high attention to detail. Kyle Dorley was a particular standout! Colleen was also extremely kind and consciencous. Rooms are very nice - large, with very comfortable beds. The bathrooms ar... Read more
from Boston area
Submitted on 26-10-2016
We stayed for four days at this property and wrote an unfavorable review during our stay. I asked TripAdvisor to delete my first review so that I would have the opportunity to acknowledge the response from the property after they read the review. Kudos to management for reaching out immediately. They offered to move us to a different room and gave us breakfast in their restaurant for the two days over the weekend that the Concierge Lounge is closed. We opted not to move rooms because honestly ... Read more
Submitted on 31-10-2016
Great location few blocks from Union Square, Chinatown. Cable cars nearby on Powell so easy to get around from here. Rooms have been updated. Staff very helpful and accommodating. Could use a nicer restaurant setting than the lobby but with all the great spots to eat in SF I don't hold it against the hotel. We had a wonderful breakfast with the fresh Greek yogurt a standout!
from Hoover, Alabama
Submitted on 01-11-2016
Fantastic hotel, location, staff and most of all....the bed. Probably the most comfortable mattress I've ever slept on, coupled with awesome cotton linens, a feather bed and a down comforter made for the most incredible hotel experience I think I have ever had. Then, leaving the hotel to sight-see, I was right in the middle of everything. Union Square, the cable car line, shopping and restaurants are right there. The staff could not have been more helpful, including a sweet concierge who mode... Read more
from Glenview, IL
Submitted on 04-11-2016
We had a wonderful stay. The rooms were nice. Here is the best part for me. THE WINDOWS OPEN. I slept like a baby. Beautiful view from the 20th floor. Breakfast downstairs was fresh and very good. Service was excellent. Front desk was very accommodating with a late check out. It is in an excellent location. Shopping and just central to where ever we needed to be. I highly recommend.
Submitted on 14-11-2016
The JW Marriott is located within walking distance from Union Square and surrounding attractions. It is well maintained but shows some aging. The lobby is located on the 3rd floor. There are only 4 elevators servicing the 21 stories, so at check out, it can be a bit hectic. The lounge is located on the top floor and offers a nice view with a limited food service.
from Lagos, Nigeria
Submitted on 25-11-2016
Got moved to the JW after a mixup from Expedia at the other Marriott. The welcome was very good with Tiffany a the front desk being very helpful and generally excellent throughout our stay. The room was well appointed, not too much deluxe and certainly more than spartan. Had a so so view of the area from the room. The breakfast buffet was just ok and quite unexciting with a pretty limited spread. The egg station however was pretty good with both egg chefs (on each day) being very friendly and he... Read more
from California
Submitted on 27-11-2016
This hotel may look drab from the outside, but is nice on the inside. The room was clean and comfortable. We were pleased by an unexpected early check-in and a very easy mobile check-in process. All the staff we encountered were friendly and helpful. My wife and I were there to shop and see a concert, so the location was perfect for us since it was in between the Market Street shops and The Masonic. There are plenty of restaurants around, and we felt safe walking around at night. If we need to s... Read more
from San Francisco, United States
Submitted on 27-11-2016
Room is just okay, but I was expecting more out of a 4 star hotel. It does the trick - clean, comfortable bed - but this JW is outdated and feels older with the set up. Showers are really small. View from the 10th floor is poor considering I'm a Gold member. The concierge lounge is okay and has some good food, but there isn't an impressive view from there either, and the service isn't as friendly as some of the other Marriotts in SF. If you're here for vacation and want a location to Union Squar... Read more
from Boston, Massachusetts
Submitted on 28-11-2016
I'm being somewhat generous with a very good rating. Staying for a week thru the Thanksgiving holiday and the same length this past June gave me a good comparison with the past stays at the JW. I've made it our choice of hotels in San Francisco for the last 7 to 10 years; I now will consider other alternatives. For the second time this year issues at check-in; first an incorrect room vs. guaranteed (2 beds vs 1 for a late night arrival) and most recently not afforded an upgrade (many were avai... Read more