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Hotel Metropolis

San Francisco, CA, US (SFO)

Hotel + Flight from
Based on 705 reviews
Near San Francisco`s famous Union Square and the cable car line, this ten story vivid, artistic modern boutique hotel is situated one block west of th
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Hotel Metropolis
25 Mason Street, San Francisco, CA US 94102

Hot Hotel Amenities 

  • Complimentary High-Speed Wireless Internet in all Rooms and Lobby
  • Complimentary Use of Library
  • Pet-Friendly ($25 non-refundable cleaning fee, pets under 50 lbs)
  • 100% Smoke-Free Property

Hip Location

In addition to the vivid design of Hotel Metropolis, you will be delighted with its convenient location in San Francisco`s famous Union Square. Located just north of Market Street and one block west of the Powell Street Cable Car line at Union Square, the Metropolis is just steps from Union Square shopping, San Francisco Center, San Francisco Visitors Center, theatres and fine dining. Walk to Moscone Convention Center, Chinatown, the Embarcadero, SOMA and Yerba Buena Gardens. 

Why Stay Here?

  • Convenient Location to Downtown and Shopping
  • 24 Hour Business Center
  • Holistic/Well-being Room
  • Workout in the Cardio Center
  • Discounted Day Passes to Club One Fitness Center
  • Valet parking ($30 / Oversize $35)
  • In-Room Refrigerators
  • Concierge Staff 


Unbeatable Accommodations
Each floor of this 105 room, ten story hotel, reflects either earth, wind, fire or water. The image is carefully created with symbolic color, design, graphics and artwork. Rich fabrics and custom furniture complete the picture. All rooms have refrigerators, 2-line phones with dataports and voice mail, remote control television with Nintendo plus pay-per-view movies, hairdryers, irons and boards and desks. Casegoods constructed in African limba with stainless steel hardware, maple framed chairs upholstered in richly colored chenille, and drum shade lighting with turned wooden bases all contribute to an original look that is both striking and refreshing. 

Based on 705 reviews
from Silver Spring, Maryland
Submitted on 26-05-2016
I travel for work, and it's challenging in San Francisco to find a hotel that works for my agency's budget. Hotel Metropolis was lovely, and a nice easy walk down Market Street to the office where I spent my days. I'll definitely be back! All the details came together - the room was clean and comfortable, the free wi-fi worked great, and the staff were friendly and helpful. Other reviewers mentioned the neighborhood - I'm an urban person in general, but I'm a woman traveling alone and I neve... Read more
from Kansas city
Submitted on 27-05-2016
I booked this on Priceline. I select the downtown zone, and this is the one I got. It is in the TENDERLOIN. In front of the hotel, I witnessed a purse snatching. I felt so unsafe. I ended up getting an uber/lyft to take my places verses walking. With those fees, I could have stayed in a safer area. Then, in the middle of the night, there was a huge homeless fight outside my window! So scary! No amenities. Tiny rooms (I was by myself, I couldn't imagine being with anyone). It was like ... Read more
from London, United Kingdom
Submitted on 04-06-2016
I stayed at Metropolis hotel for two nights. The hotel is perfect for those on a budget as in San Francisco it's always a challenge to find cheap hotels. The location is perfect, close to almost everything...sadly the neighbourhood is not so good...avoid walking by yourself after dark. Rooms are alright, staff is friendly and helpful.
from London, United Kingdom
Submitted on 05-06-2016
I recently stayed here on for a conference which was being held in San Francisco. The hotel itself was in a ideal location for being near west fields shopping centre, and the conference its self. The hotel was perfect for a short trip and did the job of what it needed to do. The location its self is ok, well one side of it anyway. The other side of the hotel location isn't brilliant and can be quite daunting when walking back to the hotel of a night time alone.
from UK
Submitted on 05-06-2016
This hotel is in the worst location that anyone has ever chosen for a hotel, ever. You can find it on the corner of Mason and Turk or, to put it another way, right on the edge of the lovely Tenderloin district. For anyone who has never heard of this area, it's where you'll find all the gangs, rapists and muggers of San Francisco, and the northernmost border is the street onto which the front door of the Metropolis opens. I used that door once and once only; I stepped out into the middle of a dru... Read more
from Los Angeles, California
Submitted on 10-06-2016
Stayed here for conference at Moscone center. The room is average and small. Location is good. Although the surrounding area is a bit sketchy. Hotel staff was not very friendly. Service can be improved.. It is worth the value.
from Sydney, Australia
Submitted on 11-06-2016
Recently stayed at this hotel. I had not been to San Francisco before and should have researched where we were staying. The Metropolis hotel is on the border of the Tenderloin district which is where a lot of the shelters are located and there are a lot of homeless people hanging around near the entrance to the hotel. The hotel is average, doesn't really offer a lot. They do however provide free wi-fi which was a bonus. I would not choose to stay at the Metropolis purely because of the location.... Read more
from Los Angeles, California
Submitted on 15-06-2016
Hotel Metropolis is located in one of San Francisco's "sketchy" areas - The Tenderloin. It's technically not... but it's so close that it doesn't matter. If you can't deal with the zombie like homeless people wandering by - find another location. I have no problem with the City's street residents so the Metropolis was just fine. The hotel is boutique with reasonably sized rooms and bathrooms. Windows Open and city sounds and air are nice. I think the beds are too soft, but that's a personal thi... Read more
Submitted on 21-06-2016
One of the dirtiest hotels I've ever been to/seen. Lobby, elevator, hallway, rooms all filthy. Neighborhood is even worse - not safe at night, scaffolding and no lighting surrounding hotel, entrance is from a parking lot. Checked in and checked out 10 minutes later, eating the cost. Never done that before in my life. Was that bad.
from Hockessin, Delaware
Submitted on 29-06-2016
Nice basic hotel. Rooms are on the small side with limited tv options. No bar or restaurant but there are plenty close by. Close to convention center but it is in the tenderloin district. Hotel is safe, but the famous homeless in San Francisco add a lot of atmosphere to the neighborhood.
Submitted on 04-07-2016
The rich and the poor live 2 streets away from each other and this hotel is in the middel of it. Before my visit i have read a lot of story's about this hotel and i was a bit nervous. BUT...the hotel was very nice. The location is good, the staff is very friendly and if you want a silent room ask for a room at the back of the hotel. I have stayed here for 4 nights and never had problems with the homeless. Ofcourse sometimes they ask you money, but use your commen sense. Americans: in every big c... Read more
Submitted on 11-07-2016
Yes the area is sketchy, and I did not go out alone at night. Nice and close to my conference though. Staff was accommodating as my first room was right next to the street and noisy. They moved me to a quieter part of the hotel. My first room smelled very musty but the second room was better. No air conditioning and you better use a white noise app because you can hear people talking a lot. Would have appreciated more safety features on the door. Beds were comfortable but TV has few channels. Th... Read more
from Vancouver, Canada
Submitted on 18-07-2016
The location of the hotel was good, other reviews were correct that it bordered on the "tourist" part of town and the not so romantic side of the city. The room we had was facing the street which made it very noisy, late night yelling kept us up most of the night, however there is nothing the hotel could really do about that. The interior was nice, however a big problem for us was the the doors did not have automatic closing which lead to VERY loud slamming doors all night and early in the mor... Read more
Submitted on 25-07-2016
The staff are unfriendly and unhelpful. First greeting was "I need your credit card" Whilst close to main careful of the tenderloin district ..would not walk alone at night. Quite expensive rate for a dodgy area. Rooms are clean but pretty average.
from Delamere, United Kingdom
Submitted on 27-07-2016
We stayed here for 3 nights as part of a fly drive. The room was quite small for 3 of us and very tired. The windows are only single glazed so we struggled to sleep throughout the night especially as there are lots of homeless around who often shout throughout the night. The area however seems to be under some regeneration and I think in a few years time it will be very much improved. The location was good as it was only a 5 minute walk from union square and the cable car, BART and buses. The st... Read more
Submitted on 03-08-2016
We stayed here in April after spending 5 nights in Vegas. The hotel was recommended to us by travel agent, so thought it must be OK!! However after reading reviews on here we went as far as going back to travel agents to change our booking!! The travel agent showed us other various hotels that were definitely more expensive and possibly not the best location, so decided we would leave the booking as it was and so pleased we did. As two lady travelers we were concerned as it was situated on the... Read more
Submitted on 18-08-2016
after reading reviews about how bad this hotel was i wasn't sure how it bud be but i had a lovely time at the hotel the staff were lovely room was lovely theres a shopping centre not to far away the only down side was a few homeless people but they don't come near you i would stay ere again
from Huntsville, Alabama
Submitted on 18-08-2016
We booked the Hotel Metropolis because of it's location and price relative to surrounding hotels. I read the reviews on here and was so worried about our stay because of all the negative things people wrote. I was surprised when we arrived at Hotel Metropolis and it was nothing like what I had expected. The hotel is not bad at all. The city is like any large city; you need to be aware of your surroundings whenever you leave your hotel. In this case you turn left out of the lobby and walk maybe a... Read more
from Melbourne
Submitted on 07-09-2016
We arrived early after a 14hr flight and were immediately served and given our room (3hours before official check in) which was a very pleasant surprise. Rooms are small but clean. The area is definitely not the prettiest in SF but central to downtown- walk to the start of cable car, Westfield shopping centre & Union Square. The downside is that it's very noisy, curtains don't block night street lights or daytime sun, there was construction going on above us starting at 9am which woke us, and we... Read more
from Santa Ana, California
Submitted on 11-09-2016
I have stayed in many hotels in sf this is not one of the worst ones it was clean roomy n that's saying a lot for sf standards..concierge was friendly enough good area,,,a bit of a homeless area but most areas are unless youre staying at a five star I would def stay here again
from Winchester, United Kingdom
Submitted on 23-09-2016
We stayed here on the last leg of our honeymoon in September 2016. I have to say as we had been on Maui for a week previously it was a bit of a bump back down to earth. We got the BART to Powell Street station from Oakland airport and the hotel is only a short (5 minutes ish) walk from there. We had to "negotiate" a few over familiar homeless gentlemen who were trying to "help" us with our bags but we found the hotel quite easily (bear in mind they are having renovations at the minute so there ... Read more
from Belfast, United Kingdom
Submitted on 27-09-2016
This hotel is right in the middle of everything, trams, buses, cable cars and the Bart all around the corner. Yes there are homeless people, frankly we didn't see one street in the whole city without witnessing the misfortune of these poor people, and other than a few jokey exchanges we had no problem. In fact I have been more uncomfortable and scared in quieter streets in other cities. The real beauty of this hotel is the staff. "Paddy" who greeted us was so welcoming, helpful and interested in... Read more
Submitted on 02-10-2016
First off, the staff were great! Friendly and helpful! The lobby is very nice, great furnishings and classy. The rooms are disappointing to say the least. I understand that small rooms are the norm in SF, so I won't complain about the size. Just know that they are small. Let me talk you through the room. When I walked in the first thing I saw was a dusting tool parked on the chair, not a great start. On the plus side (despite the duster thing) the cleanliness of the room was adequate. Thi... Read more
from Isle of Man, United Kingdom
Submitted on 05-10-2016
This is a nice hotel to stay, had a good time. It has free wifi, very clean and has a nice feel to it. Rooms are spacious. It's a bit out the way if you wanted to get anywhere, recommend Uber/Lyft. Also don't turn right outside the hotel otherwise you will walk into the tenderloin! Always go left from the hotel entrance đ???.
from Texas
Submitted on 07-10-2016
Found this hotel on Trip Adviser on places to stay. This is a beautiful hotel, it looks just like the pictures. Great staff and service. It does not have any A/C. It just so happens we were there on one of the hottest days of the year. The front desk provided a fan for our room that helped until it cooled off after dark. However, when your windows are open you hear EVERYTHING!! Our room was a little small but large bathroom. Our friends room was very large, but small bathroom. It was ti... Read more
from Brisbane, Australia
Submitted on 17-10-2016
We stayed here for 6 nights recently. The hotel was clean and the staff were friendly and helpful. Transport options are close by including the Muni trams & buses, Cable cars and the Bart system. The trams/buses we caught down to the ferry terminals/wharves cost US $2.25 per trip and the cable cars are US $7 per ride. You can get a Muni pass for 1, 3 or 7 days which allows you to use all options as much add you like! There are many shops close to the hotel including a Westfield. Plenty of cho... Read more
from Brisbane, Australia
Submitted on 17-10-2016
I stayed at Hotel Metropolis in early october this year. I found the metropolis great value for money. It definately is not the Ritz Carlton but San Francisco is a very expensive city accomodation wise, so if you don't want to spend all your hard earned dollars just on accomodation then the metropolis might be for you. The rooms do need a refurb and it doesnt have aircon but I must say it was clean and the house keeping did take pride in their work. The location is great as its very close to ... Read more
from Seattle, Washington
Submitted on 18-10-2016
I chose this hotel for a business trip because the price was very good. The hotel is undergoing external construction but it had no effect on my stay. The rooms are older but fresh and clean. There is no air conditioning which is less than ideal even in October. The room is surprisingly quiet even though it only has a single pane window. I would return to this hotel if the price was competitive
Submitted on 20-10-2016
The Good: -Front desk guy was nice -Room was cleaned exceptionally well every day -Close to just about everything you'd want to be by (coffee, shops, food, sights...) -Great place to stay if you're working near Market St. -Room was a great size for 1 person The (not really) Bad: -Kind of loud. No issue for me since that's sort of expected in the city. Not the hotels fault in the slightest, but you have to nit pick somewhere, right? I'd stay here again without a question.
Submitted on 23-10-2016
This was my first visit to San Fransisco I have visited a few other cities in the USA so had an idea of what to expect and was very excited. The hotel is situated right on the cusp of the homeless poverty stricken population and the better off community of San Fran. On entering the room it had a slight smell of old urine, I'm not sure if this was because of the transfer from shoes walking the pavements dragging the smell in or because of other reasons. However the room itself was clean so I thin... Read more
from Hampshire, United Kingdom
Submitted on 26-10-2016
We had been driving a hire car and dropped it off when we got to San Francisco. The hotel was walking distance from the drop off and I am sure this was why our travel agent booked it! We were 9 floors up and the noise from the drunk, crazy or drug addicts funnelled up between the buildings and was very audible. The area around the hotel was grim!! Every morning there were drop outs asleep on the other side of the road where our room looked out onto. Not used to seeing someone preparing a co... Read more
from Sydney
Submitted on 27-10-2016
First time in SF, unfortunately had a unpleasant stay in this hotel. The hotel located in a bad neighbourhood. There were so many homeless people in that area. You can smell urine on the street and hear siren every now and then. Even the uber driver advise me not to walk around during the night. To be fair, it's close to places like union square and westfield shopping center though. However there are also tons of other hotels you can choose that are convenient located in much better areas with... Read more
from Exeter, United Kingdom
Submitted on 28-10-2016
This was our first stop on our tour around California ( 2 adults 2 children ) and we were quite glad to move on . The location borders onto a poor area at the south end of "downtown" , with locals loitering in the main street , and it felt a bit unsafe, although we had no trouble over the 3 days. The hotel was small but clean and very friendly , with colourful themed rooms , and probably the smallest lift we've ever been in . We got to the main streets around Union Square within a 5 minute walk ... Read more
Submitted on 01-11-2016
I have mixed feeling about this hotel. The staff was friendly, the rooms were of a decent size but nothing special about them. The room, 1001, had a pretty good view. The hotel as itself is fine. The location is both, good and bad. There are plenty of homeless and druggies right outside in the street which makes you feel uncomfortable but then, the hotel is almost on the Market Street with the Powell Station and all other amenities, restaurants, shops including the West Field mall, all in extrem... Read more
Submitted on 04-11-2016
We actually stayed Dec 2014 and had mixed feelings given the reviews we had read but it was absolutely fine. We stayed on 8th floor but you can still hear the street noise a bit. A few homeless people around but they're everywhere in SF and they keep to themselves. Short walk to public transport and Ftrain to pier. Clean room. We would stay again
from San Mateo, Rizal, Philippines
Submitted on 10-11-2016
We stayed here for three days. The place is an old hotel near Union Square. The room is clean. There are restos and diners around. But if one is scared of homeless people around maybe look for a place far from the city. Shopping is walking distance. Liked the location. The staff not so friendly though. Its alright with me.
from Denver, Colorado
Submitted on 18-11-2016
Stayed only one night for business trip - booked late and this was one of the few hotels within walking distance of multiple meetings that I had so bit the bullet. THE GOOD: Hotel lobby is decent. Hotel room is relatively clean. Nothing special. Decent HDTV. Bed was pretty comfortable. THE BAD: As others have stated - this hotel is on the border of good/bad areas, lots of homeless around, lots of crazies. Service is hit and miss - check-in went fast, but waited 10 minutes for someone to show u... Read more
from Sydney, Australia
Submitted on 18-11-2016
Despite the roughness of the neighbourhood, despite the old musky rooms and mouldy chairs (added photos) despite the poor plumbing in the toilet (toilet blocked 3 times in 3 days) and shower leaking all over the tiles, we were still satisfied and appreciative that we were moved to a better room once we informed front desk but not before the gentleman said it was because we used too much toilet paper. This all took a turn for the worst when we received a phone call from front desk as we were set... Read more
from Edmonton, Canada
Submitted on 23-11-2016
The hotel is located right at the edge of civilization and beginning of ghetto. So not a good place to take your kids. Unless you have a car and will be just driving to and from parking lot. But if you travel as a couple or group of adults it is very good place. Hotel is literally two blocks away from very good neighborhood. Although we never encoutered any troubles with locals, it was quite a stroll home in the evening, and lots of interesting characters. Someone is always at the lobby, and the... Read more
from Atlanta, Georgia
Submitted on 01-12-2016
What? I like girls in yoga pants! But enough about that..The hotel itself it actually quite decent. My brother and I checked in a little early and we had no problem getting our room. The front desk staff were very friendly and the lobby is pleasantly decorated and quiet. The room is hit and miss to be honest. The beds are comfortable and the rooms are nice enough, but if you're there in the summer be prepared for no a/c. In fact, be prepared for no a/c for the other 3 seasons too, as they don't ... Read more