from Bethesda, Maryland
Submitted on 30-09-2016
First, I want to disclose that I have never felt compelled to actually take the time to write and submit a review that is until now. The 3 nights/4 days trip to SF was both a "baby moon" and our 10 year wedding anniversary celebration. The 5 star service began from when we made the room reservation directly with the hotel several weeks prior, and extended even after we checked out of the hotel. Since I found a price lower than what Hotel Nikko's website was offering, I contacted the hotel direct...
First, I want to disclose that I have never felt compelled to actually take the time to write and submit a review that is until now. The 3 nights/4 days trip to SF was both a "baby moon" and our 10 year wedding anniversary celebration. The 5 star service began from when we made the room reservation directly with the hotel several weeks prior, and extended even after we checked out of the hotel. Since I found a price lower than what Hotel Nikko's website was offering, I contacted the hotel directly and not only did they match the price I found, but they also provided us a free upgrade from a Petite Queen to a King.
My wife, our dog (Melo) and I arrived at Hotel Nikko around noon, several hours earlier than the normal check in time, and because the room was not quite ready, the friendly individual at the front desk provided us with a guest pass for full access to the locker room/gym/pool/lounge area/pet play and relief area (5th floor) to relax and freshen up while we wait. In the meantime, we left our luggage with the bell service staff and because we were unsure exactly how long it would take for the room to be ready, we decided to start exploring the city, but the pass was still a nice option to have. Upon our return to the hotel, we received our room key as well as a goodies bag for Melo, which included a retractable leash, toys, poop bag dispenser etc.
Our room was on the 19th floor with great views of the city, it was absolutely clean, very spacious especially the bathroom (separate shower and bathtub), and the bed and pillows were incredibly comfortable. At the time of booking, I had mentioned that we were celebrating our wedding anniversary, and they pleasantly surprised us with a complimentary bottle of champagne on ice inside the room, as well as a doggie bed and food/water bowls for Melo.
During one of the mornings we decided to have breakfast at the hotel restaurant ANZU. Normally for us, $24/person is a bit expensive especially for breakfast but given that it is a hot buffet breakfast from the hotel, and you could eat from both the Japanese and American menu, we felt it was well worth the price. Also, we weren't sure if Melo would be allowed to join us at the restaurant, but since the hotel policy is to not leave pets in the room unattended, we thought to at least ask and the nice hostess was very accommodating and sat us at a table in the front room adjacent to the main dining area, that being said, Melo is only 6 pounds and he remained inside his backpack placed on our lap during the entire meal.
Also, during our stay there, the hotel kindly offered us a complimentary alcohol beverage (or a mocktail since my wife is pregnant) with the purchase of a sunday brunch, lunch or dinner which we unfortunately didnâ??t have time to redeem, however, we were able to check out the ANZU food truck (parked across town) for lunch which was absolutely delicious. Finally, we were able to arrange a play-date for Melo with Buster, who is the COO (Canine Operating Officer) and his good friend Tamago before checking out. Upon check out, we were again provided with a guest pass to access the aforementioned facilities on the 5th floor since we were not departing SF until late that evening on a red-eye flight. Although we didnâ??t use the pool and whirlpool, they looked clean and inviting. Free basic wi-fi was available throughout, and although there were options to pay for higher speeds, we managed just fine with the basic.
The only thing one should be aware is that although the hotel is situated in a prime downtown location a few blocks north west of Union Square, there is a dodgy area several blocks west of the hotel which the hotel's night manager warned us about.
To be honest, we didn't spend a lot of time in the room or the hotel because we were out and about checking out SF for most of each day that we were there. That being said, whenever we were at the hotel, each staff member from the front desk, restaurant, concierge, bell services etc everyone was extremely friendly and hospitable, we truly felt like we received VIP-treatment at a non-VIP rate. We look forward to returning to staying at Hotel Nikko the next time we are in SF again.