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Hotel Nikko San Francisco

San Francisco, CA, US (SFO)

Room rates from:
$346 $169
Avg. Nightly Rate
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 3497 reviews
The Hotel Nikko San Francisco offers the best of both worlds, all the excitement and activities of a world-class city, and all the gracious amenities
Room & Rates
petite qn

Petite Queen

Starting from
$346 $169
Avg. Nightly Rate
The Petite Queen room features one queen bed with many accommodating amenities including:
  • In-room safe
  • Internet access (fees may apply)
  • 42-inch television
  • Minibar
  • Coffee/tea maker
  • Bathroom phone
  • Designer toiletries
  • Hair dryer
  • Iron/ironing board
  • Complimentary newspaper
  • Refrigerator (on request)
  • Non-smoking only
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dlx king

Deluxe King

Starting from
$364 $177
Avg. Nightly Rate
The Deluxe King room features one king bed with many accommodating amenities including:
  • In-room safe
  • Internet access (fees may apply)
  • 42-inch television
  • Minibar
  • Coffee/tea maker
  • Bathroom phone
  • Designer toiletries
  • Hair dryer
  • Iron/ironing board
  • Complimentary newspaper
  • Refrigerator (on request)
  • Non-smoking only
Hide room details
dlx 2 qns

Deluxe Two Queens

Starting from
$440 $245
Avg. Nightly Rate
The Deluxe Two Queens room features 2 queen beds with many accommodating amenities including:
  • In-room safe
  • Internet access (fees may apply)
  • 42-inch television
  • Minibar
  • Coffee/tea maker
  • Bathroom phone
  • Designer toiletries
  • Hair dryer
  • Iron/ironing board
  • Complimentary newspaper
  • Refrigerator (on request)
  • Non-smoking only
Hide room details
Hotel Nikko San Francisco
222 Mason Street, San Francisco, CA US 94102

Location

This contemporary, Japanese style, high rise hotel is located two blocks west of Union Square, and approximately 15 miles from San Francisco International Airport.

Why Stay Here

  • Traditional Shiatsu Massages available by appointment
  • Fine Dining in ANZU located on the Second Level
  • Contemporary Asian Environment located in Union Square
  • Subarashee Yume Luxury Pillow-top Beds
  • 42 inch Plasma TVs

Resort Details

  • Indoor Pool and Whirlpool located in the Fifth Floor Solarium
  • Mens and Womens Dry Saunas and Steam Rooms
  • 24 Hour State-of-the-Art Fitness Center
  • On-Site Starbucks Cafe
  • Gift Shop in the Lobby
  • Valet Parking Available ($)

Accommodation Details

Hotel Nikko offers 532 elegantly appointed rooms, including 22 suites. All guest have complimentary basic (756kb) internet access.  Guest will still be able pay for premium access (4mbs) at the rate of $13.95. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, Large flat panel televisions, stereos and CD players. Room service is available 24 hours each day, and the Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame shows. The exclusive Imperial Club Lounge serves a light breakfast each morning and wine and beer each evening.
 

Restaurants, Lounges & Bars

ANZU Restaurant 
The elegant and intimate Restaurant ANZU, located on the second level of Hotel Nikko, is one of San Francisco\\\\\\\'s most acclaimed dining experiences. Here, sustainable California cuisine is enhanced with Asian flavors, creating a whole new delicious gourmet culture that patrons from all over the world appreciate. ANZU is renowned for an epicurean ingenuity that is truly captivating.

AMENITIES:
  • 24-Hour Front Desk
  • Air-Conditioning
  • Beauty Shop/Salon (+)
  • Business Center (+)
  • Business Services
  • Cable
  • Cafe
  • Car Rental Desk (+)
  • Coffee Maker
  • Complimentary Coffee
  • Continental Breakfast (+)
  • Dry Cleaning Service
  • Express Check-Out
  • Gift Shop on Property
  • High Speed Internet (+)
  • Ice Machine
  • In room Mini Bar (+)
  • In room Safe (+)
  • Indoor Pool (+)
  • Interior Corridors
  • Ironing Board
  • Non-Smoking Rooms
  • Notary Service
  • Parking (Fee)
  • Phone with Voicemail
  • Public Internet Access (+)
  • Refrigerator
  • Room Service (+)
  • Wake-Up Service
  • Widescreen TV
  • Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3497 reviews
from Connecticut
Submitted on 21-05-2016
Wow, This was a great place to finish up our California trip. Top notch. Right in the center of everything. We went out for a few hours our first day and came back to our room with a surprise. A bottle of Champagne. Totally unexpected. I will stay here again when we visit SF.
from Little Rock, Arkansas
Submitted on 23-05-2016
Firstly I agree with many of the other reviews. The rooms in this hotel could use an update. My room during this stay was 2209 on one of the Imperial Club floors. However, the rooms are clean and although the water pressure in the shower is almost nonexistent, it was very quiet and well maintained. The customer service at this hotel is top notch. Check in was efficient and quick. At check in I asked for foam pillows and two minutes after arriving to my room they were delivered. The concie... Read more
from Lima
Submitted on 23-05-2016
Just tried Hotel Nikko after looking for some alternatives to my usual hotel in San Francisco (the prices rocketed and didn't match the service at my usual place). Very happy when I was able to find hotel Nikko. First time staying with them and most probably will return there. Great service, attentive staff, nice and functional rooms. Ok, surprised that there is not a complimentary bottle of water. You have your own tablet in the room, very helpful front desk people. I was very satisfied with th... Read more
from Houston, Texas
Submitted on 24-05-2016
This is a wonderful hotel which is close to Union Square shopping and dining. It is also close to the BART if you need to leave. Within walking distance of SF Museum of Modern Art on 3rd St. You can also remain in the hotel and have all your needs met as well: fine dining, buffet meals, great room service and a first class showroom called Feinstein's which features many of the best singers in the business. I liked this location because I could stroll to many old haunts and revisit many neigh... Read more
from Palm Springs, California
Submitted on 24-05-2016
This hotel almost received a 5 star rating. I recommend it though it is not without a few minor flaws. First the good. We found the location to be very good. It is very convenient to the Powell St. BART station and Union Square. Other reviews speak poorly of the neighborhood but we do not find it objectionable. If one cannot tolerate a few homeless folks then they probably won't like SF in general. Back to the hotel....our room was clean and spacious as well as quiet. The bathroom was very larg... Read more
from london
Submitted on 04-06-2016
Stayed only one night - what a mistake . This is a great hotel - personal service . Checkin easy - compared to Hilton . Gym & Spa lovely . Rooms nicely decorated & very clean . It's personal & sophisticated hotel . It gives a aura of calm in Union Square .
from Portsmouth, United Kingdom
Submitted on 06-06-2016
Located close by lots of transport. Powell cable car is just around the corner so you can get to Fisherman's Wharf easily. Beware that the queues get very long so you can get it a few blocks up. Rooms were very large as was the bathroom. Lots close by in Union Square and also Westfield Shopping Centre.
from London, United Kingdom
Submitted on 06-06-2016
Tiny room at $499 a night plus taxes for a tiny room. And to top it all, an extra $25 to use the health club even if you are a guest at the hotel paying that princely sum. Not for me again - San Francisco has several nice hotels that aren't that stingy with paying guests!
from Austin
Submitted on 06-06-2016
The hotel Nikko San Francisco is a solid 4 star hotel which you will like it. From the beginning, there are doormen, a friendly and fast check-in staff (who gave me better than the room type I requested), and enough elevators to get you quickly to your room. My room (they said it was upgraded) was large for this class of hotel and had two comfortable queen size beds with high tread-count sheets and lots of pillows, two side chairs, lots of furniture. and sitting area (starting to show a littl... Read more
from Carlsbad, California, United States
Submitted on 06-06-2016
Attentive staff, comfortable room and bed, good hotel bar, this is a good place to stay at in san Francisco. The location is good and you can walk to a lot of nice places from there. This will always be my choice when I go to San Francisco. I also always pay extra to get a room on the imperial floor. It's worth it.
from Gold Coast, Queensland
Submitted on 18-06-2016
Concierge staff were FANTASTIC - Each and everyone we dealt with were SO helpful and patient! Went over and above. Rooms are dated and there was an "old" smell. Bathroom was very spacious. Water pressure could have been better though. Location good if you are after good shopping. Easy walk to catch transport down to Fishermans Wharf area. Lots of coffee/cafes to choose from - the best was CAFE BELLINI on Powell Street. YUMMY desserts and Coffee!
from
Submitted on 20-06-2016
Fabulous hotel, Lovely and clean! Only had to mention we had arrived for our honeymoon from the UK and we were treated like royalty with a free room upgrade with champagne and strawberries. Thank you for making our first trip so memorable!
from tampa,fl
Submitted on 20-06-2016
Myself and several of my employees exhibited in a trade show in San Francisco at the Moscone Center and booked at Hotel Nikko. It worked really well. The Nikko is only about an 8 to 10 minute walk from any of the Moscone centers. It can take that long or longer depending on traffic in a cab. Plus we saved the cab fare and got to walk off some of the trade show dinning. Property: Very nice. The lobby and main areas very well kept and clean. As mentioned earlier it is a great location. Walking di... Read more
from Barnsley, United Kingdom
Submitted on 21-06-2016
We recently stayed a few night in San Francisco and then did a cruise out to Alaska, and this time we stayed at the Hotel NiKKO, 222 Mason Street, San Francisco. This hotel is part of the Japanese Okura group. Our room was a spacious deluxe with 2 queen size beds, easy chair, computer desk with limited free wifi and internet access, flat screen TV ,bath and shower, and full length windows. The beds were SO comfortable, and pillows were beautifully plump and supportive. The bathroom accommodatio... Read more
from Los Angeles, California
Submitted on 21-06-2016
I've stayed at this hotel many times going back to almost when it was first opened. They keep it up to date, always bright and clean. Plus when the hotel is absolutely sold out, I still cannot sense it. Never crowded, never loud.
from
Submitted on 28-06-2016
It was a truly enjoyable experience. The staff were incredibly friendly and helpful. The bed was the best I have ever had in a hotel. I will go back there again when we go back to San Francisco. Recommmended!
from Greater Melbourne, Australia
Submitted on 28-06-2016
We arrived at the Hotel Nikko from Australia after a long flight. Loved the position of the hotel & easy accessible to transport options. Our room was clean & comfortable but the heating & cooling system didn't work, which took 2 days to fix. Although the concierge was helpful, the other staff were of very little assistance & sometimes even seemed dismissive.
from
Submitted on 29-06-2016
Nice and spacious rooms. Excellent service and friendly staff. Indoor pool completely renovated and very nice. Close to Union Square with a lot of opportunities for shopping and great places for food.
from Jakarta, Indonesia
Submitted on 30-06-2016
This hotel is really a friendly hotel, and location is just in the heart of the city, near Union Square. It is also close by to China town, you just need to walk 20 minutes. The staff were really friendly and willing to help you patiently.
from Buenos Aires, Argentina
Submitted on 01-07-2016
I spent seven nights at the Nikko during a conference. I've staid in several hotels in this price range around Union Sq. and the Nikko is among the best. I booked a 'petit' room with a queen bed, which wasn't as small as expected -it was actually a decent-sized room for San Francisco. It had a decent desk, a chair for reading by the window and a pretty open city view. The décor looks up-to-date and the furniture looks high-quality. The bed was super comfortable and the bathroom was very well-a... Read more
from Toronto
Submitted on 03-07-2016
I stayed for one night at the Nikko during a conference. The hotel is nicely located near Union Square, Chinatown, etc. Upon arrival, I was informed my room was upgraded. It turned out to be a pretty large room with 2 double beds and a study area. It was huge by San Francisco standards and very comfortable. Staff was courteous and efficient during my stay and even after. I had booked the room through Expedia and it was pre-paid. However I was asked by my employer to get a proof of stay, w... Read more
from Broken Bow, Oklahoma
Submitted on 05-07-2016
This is my second time staying at this hotel for almost a week, the previous time was in 2007 and I was pleasantly surprised that the room quality was still there. I choose the Nikko instead of the Hilton for the room decor and size. Nikko has modern decor and the housekeeping is usually pretty good. The hotel is located within the union square area and houses a Starbucks inside (this is a plus for a conference-goer like myself). Check in was easy and the front desk staff was pleasant. I di... Read more
from Home
Submitted on 06-07-2016
I recently stayed at the Hotel Nikko for business. The accommodation were wonderful - room, exercise facilities, etc. Breakfast was a multi-cultural experience that was well priced for the San Francisco market. An enjoyable stay with intentions to return again soon!
from Vancouver, Canada
Submitted on 08-07-2016
Everithing in the hotel were realy good: room, service, staff, amenities, ANZU restoran, but I did not like the location, probably, because some construction was in process near to hotel. If in the future, I will travel to San Francisco, I definetely will stay in this hotel.
from
Submitted on 08-07-2016
The Hotel Nikko is a gem among SF hotels - elegant design, excellent friendly service, a great restaurant and a perfect location close to most of the downtown localities and restaurant. The room was small but comfy and well-appointed. We particularly enjoyed using the well-equipped gym, and working off all those fine dining experiences. Its close to Union Square for bus tours etc and the shopping heart of the city. I'll certainly book it again if I return to the city.
from Melbourne, Australia
Submitted on 09-07-2016
We stayed for 2 nights at the hotel, having previously stayed in a similar category hotels we were a bit disappointed with the room and bathroom. The hotel is in need of a refresh and room update. Rooms are adequate and comfortable but lack the modern luxury we'd experienced at our previous hotels on the trip. Staff were very friendly and the location is very close to all the market st area shopping downtown and not too far to the Mission, our fav neighbourhood. Located close to the Tenderloin, ... Read more
from Pittsburgh, Pennsylvania
Submitted on 10-07-2016
The Hotel Nikko is sleek, modern and refined. When we checked in, we were asked if we wanted to upgraded to an Elite Level of amenities. Usually, I am very skeptical of such ploys but we opted in. Boy, am I glad we did. They put us on the 21st floor (TIP: ask for a high floor to escape the traffic noise), the cost of the breakfast buffet was included (which was delicious and plentiful - both Japanese and standard American fare are offered with wonderful waitstaff), and access to the health club/... Read more
from
Submitted on 13-07-2016
It's my first time staying at Nikko for 4 nights (although I've been staying at several other 5 stars hotels around SF ) but I feel very sastified. The Room is big , clean and bed is comfortable. Near to many restaurants and shops . Very convenient within walks to walgreen, Starbucks , union square or the trams. Easy transportation too . However the showers water flow a bit small, if they can fix it will be perfect.
from Riyadh, Saudi Arabia
Submitted on 13-07-2016
My husband and I arrived by taxi from the airport and were warmly greeted in the car park by the bell boy. He took our cases and was warm and welcoming. We went up the escalator to reception and felt slightly underwhelmed by the hotel lobby. It is fair to say we had just left Vegas so I guess our expectation was slightly high!! We were checked in at the front desk and went to our room. The room was tiny with a corner cupboard that just about housed the dressing gowns! I didn't even go into the ... Read more
from Kent, Washington
Submitted on 14-07-2016
This place has a very nice indoor pool and jacuzzi. Open until 10pm. Great service! Centric, just a block from the square, all the stores and 2 blocks from BART (Powell Station). Rooms are large as well as the bathroom (includes tub + shower) lots of elbow space. Bed are comfy as well.
from Melbourne, Australia
Submitted on 16-07-2016
Stayed at Hotel Nikko San Francisco for a week at the end of May 2016 for a conference. The hotel room was fabulous with a wonderful view of the city. It has a great Japanese restaurant and lovely drinks. The location was very convenient for sightseeing and eating out. The famous cable car terminal is just around the corner from the hotel and the waterfront tourist area is only about 15 minutes walk away. It is highly recommended!
from Toronto, Canada
Submitted on 17-07-2016
We loved everything about this hotel! It was in a perfect location within Union Square and easy walking distance or short cab ride to everywhere we wanted to go! We were able to check in early and this was much appreciated after a looong travel day from Toronto! The Nikko Hotel has a great vibe and ambience! We were treated with warmth and hospitality throughout our stay! Our hotel room was spacious, the bed very comfortable, the view wonderful! (21st floor). Our favourite part of the hotel... Read more
from Basel, Switzerland
Submitted on 17-07-2016
Enjoyed my stay. Modern room with great view from the 20th floor. Very comfortable king sized bed. Turn down service in the evening, friendly staff. Centrally located with a short walk to Union square. Many restaurants in the vicinity. Reasonable rates compared to other comparable hotels. Highly recommend it.
from Palm Beach Gardens, Florida, United States
Submitted on 18-07-2016
Just a pleasure weekend in the city and am so happy we stayed here. It's location is spot on...I used to live here years ago in this neighborhood...and very convenient, even with the construction and street closings around Union Square. (Which you'd never know from your room..so quiet!). Speaking of rooms...loved ours. 15th floor city view, comfy bed you looked forward to coming back to, cleeeeaaaan, premium wifi was a package upgrade) We will be back!! Ps...very friendly staff!
from Glasgow, Scotland, United Kingdom
Submitted on 19-07-2016
My new husband and I stayed here a couple of weeks ago on the first leg of our honeymoon and we loved it! The hotel is beautiful and the staff who greeted us were very friendly. The king room we had was spacious, incredibly comfortable and has a great view! The hotel is also in close proximity to union square as well as the MUNI/BART stops on market street. A great place to be if you want to explore the city! We would love to come back.
from Toronto, Canada
Submitted on 19-07-2016
I have stayed here plenty of times and have to say service, cleanliness of the rooms has always been great. In terms of location if you want to be close to all the touristy spots you can't beat it. Also have to say one of the best hotels in the area
from Oxford, United Kingdom
Submitted on 22-07-2016
The Nikko is all marble and spectacular to look at. It is within a 10min walk of the Convention Centre, but this involves negotiating a path past the numerous beggars who seem to have taken to this part of the city. My room was fine and the hotel bar/bistro served good and interesting food. Smokers are banished to the street, to be pestered by the aforementioned beggars.
from clovis CA
Submitted on 22-07-2016
From the moment we checked in, we were made to feel comfortable. Service could not have been more satisfactory. It wasa pleasure to relax in the lobby as the art and water feature are soothing. I would return, again and again.
from San Mateo, California
Submitted on 23-07-2016
My girlfriend and I decided to go on a staycation this week in SF and stayed at Hotel Nikko for one night. We had awesome dinner at Anzu Restaurant inside the hotel followed by nice drinks at Kanpai Lounge. The decor is very cute! The staff at the front desk was very friendly to accommodate our requests. We decided to check out the newly renovated swimming pool and it was just gorgeous!!! We would definitely give this experience 5 stars, but there was something weird happened at the roof deck b... Read more
from toronto
Submitted on 23-07-2016
Excellent location .in the middle of everything .you do not need any car to move around .the bed is so comfy and relaxing .excellent customer service very professional and trying their best to accomodate al the guest request .they even print me a map how to drive to los angelos when I was leaving .it is different style but something nice to remember .very safe and secure regardless being in downtown . I will be back for sure
from New York City, New York
Submitted on 24-07-2016
My first ever stay at a Nikko left me feeling pampered and refreshed. Check in was a breeze and the staff were all attentive, anticipating my needs. My queen room was on the smaller side, but spotless and well appointed for my one night business stay. The pool, sauna/steam, and rooftop lounge were welcome amenities after a long day of travel, and the Starbucks attached to the lobby was a nice bonus in the morning. There's not much else to say; the Nikko delivered a restrained, elegant experienc... Read more
from Manila, Philippines
Submitted on 25-07-2016
it was the first week of 2016 when we went to hotel nikko san francisco from our trip to new york. the bell men are very attentive and helped us in our luggages, stroller and car seat. check-in was smooth and took us less than 5 minutes. the room was appropriate size as well as the bathroom. the hotel location is fantastic! its a few walk to union square where we catch the hop on hop off bus going to golden gate bridge,fisherman's wharf & sausalito. for shopping enthusiast, macy's are few blocks... Read more
from Lincoln, Nebraska
Submitted on 26-07-2016
Next time you're in San Francisco looking for a place to stay I would strongly recommend Hotel Nikko this hotel is a few blocks away from union square and first-class across-the-board. From the moment you step into this hotel you are treated to some of the finest service in the city. They have excellent amenities and the staff is very professional this hotel is one of the finest I've stayed at in San Francisco. I've traveled to San Francisco for over 30 years and finally have found this hotel e... Read more
from merksem
Submitted on 26-07-2016
Check in was a breeze, staff very friendly, rooms very well cleaned. The hotel is a luxury business hotel, service is very good but a little unpersonal. you have to pay extra for use of the pool and health club. Location is top notch as long as you don't enter the nearby Tenderloin district. We didn' feel unsafe, but you do encounter some very strange and colourfull people there, that said, there is no need to avoid the hotel fot this, exit the other side and you won't have a issue with it.
from Newcastle, Australia
Submitted on 26-07-2016
Has to be one of the top hotels in the city we had a fantastic experience only to be eclipsed by Michael on the reception whom really looked after us making us feel most welcome thus exceeding our expectations on an already faboulas stay thank you Michael and the whole Nikko team a faultless hotel for us the detail was impressive great resturant faultless service in every aspect most professional look forward to returning soon for Nikko hospitality thank you
from San Diego, California
Submitted on 27-07-2016
I am, without a doubt, a very particular traveler. I have been all over the world and stay frequently in San Francisco at other properties. However, after my last stay at Hotel Nikko, I won't stay anywhere else!! The most impressive factor, other than my beautiful room, was the outstanding customer service! Everyone, from the front desk to the dining staff and beyond, were courteous and friendly! Everyone was smiling and went out of there way to make sure I had what I needed. Something else I r... Read more
from Tupeo
Submitted on 28-07-2016
First trip to San Fransico. Selected this hotel based on other reviews. It was an excellent choice. Great location close to great shopping and good food. The staff was friendly and quick to respond when my blow dryer quit working. It was a top quality room that was spacious with the best sleeping bed ever. I would definitely recommend this hotel to anyone I know visiting San Francisco.
from Conroe, Texas
Submitted on 29-07-2016
We got a decent deal through Travelocity on a bundle with airline tickets included. The room was clean and well-cared for, which is always appreciated. The staff members were all very cordial and welcoming, always with a smile and kind word. We were close enough to walk to Chinatown, Union Square, the Ferry Building at Pier 1 and to a variety of restaurants. For sites not within walking distance, Uber was there within minutes. A separate airport shuttle service (not the hotel's) got us to an... Read more
from Louisiana
Submitted on 30-07-2016
I always stay at the Nikko when I am in San Francisco. The rooms and facilities are exceptionally clean...they actually sparkle. I love the proximity to Union Square, yet I appreciate the ease of access to the 101 or 280 without getting bogged down in Union Square traffic. The staff members are efficient, capable, respectful and polite. The buffet breakfast is superb with a plentiful amount of choices. The beds and bathrooms are immaculate !!! I intend to return a few times every summer. ... Read more
from Cavan
Submitted on 30-07-2016
Considering hotels in San Francisco are not up to Las Vegas standards (we'd just come from there) this hotel was a very pleasant surprise. The room was equipped with a plasma tv, tablet, mini bar and safe and, like the rest of the hotel was immaculate, nothing was any bother for the pleasant staff, the location is ideal. I spend a lot of time reviewing hotels and viewing visitors photographs. This paid off as we finished up in Hotel Nikko which was perfection.
from
Submitted on 31-07-2016
Hotel Nikko is in Union Square, which makes it easy enough to jump on some public transportation or catch an Uber anywhere in the City. The Hotel itself is nice and clean and offers a nice Asian restaurant on the 2nd floor. The room was very clean and the bed was very comfortable. The room was a bit small (king size bed), but its the city and thats gonna happen. The only thing we did not like is that they seem to squeeze you for any fee. Parking, use of pool/hot tub, breakfast.. everything comes... Read more
from Glasgow
Submitted on 31-07-2016
My husband and I stayed at the Hotel Nikko for 4 nights on the first leg of our honeymoon and loved it. I had requested a high floor when we booked, but they didn't seem to take notice of this, however, the upgraded us and placed us in a room on a higher floor after we pointed it out so that was good! The room was big and comfortable with brilliant view across the city! Our room was directly above the main entrance of the hotel. The hotel was clean and the maid service was great - at turn down... Read more
from Tadcaster, United Kingdom
Submitted on 02-08-2016
WARNING!!!! Before handing your credit card over to the receptionist on check-in for her to swipe for "authorisation" be clear about what they're deducting from your account. We arrived for our 3 night stay after an 11 hour flight from the UK and just wanted to get to our room and freshen up. My husband was asked for his passport and credit / debit card which he trustingly handed over to the receptionist who swiped it and handed it him back. He was then asked to read and accept the conditions t... Read more
from
Submitted on 03-08-2016
After getting off to an dissapointing start, due to the girl at checkin who looked down her nose at me and was very off hand/ rude, perhaps she thought I couldn't possibly have a resovation, who knows or maybe she just couldn't be bothered to check me in and wanted to go home it was 9.30pm. On establishing my resovation her manner changed completely and I was upgraded to a better room ?????? Our room was large, clean, modern with confortable beds, pillows and wonderful high quality linen on the... Read more
from Wassenaar
Submitted on 04-08-2016
Very central next to Union Square. Friendly and efficient reception. 25 US pp if you want to use the gym (ridiculous). Small room for 4 persons and big bathroom. But a shower without nearly any water coming out, must be the worst shower in town. It's a miracle to become wet under this shower. Very small queen beds, not suitable for 2x2 Europeans. 57 US per day to park your car (we think it is a lot of money). Valetparking staff efficient and friendly. Starbucks in the hotel. Overall it was oke... Read more
from Nelson, New Zealand
Submitted on 06-08-2016
Rooms are a bit small, and the bed was small considering it was mean to be a King Size, rooms are very clean and tidy, location was good, very close to the mall and Powell Street Station, also a short walk from Union Square.
from
Submitted on 09-08-2016
I only stayed at Hotel Nikko for one night but it was awesome! I originally picked this hotel because it was close to the venue my concert was supposed to be at. The venue was changed to a location further away but I still kept my room and I'm glad I did. Excellent service, excellent view and my little room was immaculate. The only "problem" I had was that the fridge in my room was filled with mini-bar items for purchase. I tried putting my own bottle of water in there and tripped the senso... Read more
from Los Angeles, California
Submitted on 10-08-2016
I sat on an engagement ring for five weeks before our trip to San Francisco and loved Hotel Nikko as my base for operation "pop the question". This was our second stay at Hotel Nikko and went for three nights in the Imperial King room. These rooms are on the upper three floors with commanding views. The ANZU breakfast buffet which is included was really nice. Besides a good variety, they will make custom dishes for you like fresh hot pancakes on request. I had forgotten how convenient it is ... Read more
from London, United Kingdom
Submitted on 10-08-2016
We stayed a night and had 2 rooms, both really nice - nicely decorated and immaculate. The bathrooms are huge and well structured, with good complimentary soaps/creams etc. The beds are super comfortable and we all had a great night of sleep. The location is very convenient - next to Union Square and to cable car stops. We would highly recommend if you want a great San Francisco experience. Valet parking is available and not much more expensive than the park house nearby.
from Cairo, Egypt
Submitted on 11-08-2016
Nikko Hotel in San Francisco is located in the centre of San Francisco within a walking distance to Union Square. The hotel has very nice staff especially the Valet parking staff and bell captain. The hotel is very expensive mainly because its central location. Parking is very expensive and valet parking is even more expensive. (38$/day & 60 $/ night. Otherwise everything was extremely nice but we didn't try the food there as we booked it bed only.
from Newry, United Kingdom
Submitted on 11-08-2016
We read great reviews about this hotel. We found it difficult to navigate to the hotel carpark entrance, where we were eventually greeted by valet parking only. We would usually self park, but the hotel did not offer this, and indeed, nearly laughed at the idea of it. We were then informed it would cost us $50+tax for 24hrs!! (Later we discovered a carpark across the road was $20) Our room was located on the 8th floor, it was clean and tidy & the bed was comfy. No complimentary water - instead ... Read more
from Warsaw, Poland
Submitted on 12-08-2016
Elegant, clean hotel in the heart of San Francisco. The rooms are standard size, clean and well maintained. Plenty of breakfast and dinner options within 5 min walking distance and most SF atractions are within 15-30 min walk or tram / bus ride. Perfect for a 3 day visit to see the city.
from County Dublin, Ireland
Submitted on 13-08-2016
We stayed in Hotel Nikko in July for 9 nights. We had a great experience at this hotel. All the staff were very friendly and helpful, we were on the 9th floor and the views from the room were great. The hotel is very modern and located close to everything. Would definitely stay here again!
from Folsom, California
Submitted on 13-08-2016
We booked the super small room which was fine, still had a nice view, very clean and modern. This was a mother/daughter (teen) weekend. Pros: Bed-the most comfortable I've slept in (if you like soft), robes, slippers to use, coffee maker. Friendly staff. Beautiful pool (only lap) indoor and Jacuzzi. Looks very dog friendly, could be fun bringing your pooch. Very conveniently located! Feels safe. Cons: Bed not quite the size of a queen, Wi-fi--Consider paying for the upgrade. I could not upl... Read more
from New Zealand
Submitted on 14-08-2016
Very central, helpful friendly staff. Probably the only let down was the room service food which was a real disappointment but with so many handy eateries it's hardly first choice. It's fairly expensive but that's the cost of the location.
from Perth, Australia
Submitted on 14-08-2016
Great location is what drew us to this hotel. The bonus on top was that the hotel has wonderful rooms, fantastic service and is really quiet. Never heard anyone from other rooms and the staff treated us so well! I was sick during our stay and they went above and beyond to look after and care for me. Would 100% stay here again on.
from
Submitted on 15-08-2016
The location was not bad as it had great access to center hot spots in San Francisco. The room condition was just ok for a business travel with a clean bed and a bathroom. But overall the room condition was somewhat poor (tiring paints here and there).
from Stockholm, Sweden
Submitted on 15-08-2016
Very friendly check-in after a long interncontinental flight. Spacious rooms (try to get a room at one of the top floors so that you also can enjoy the complimentary lounge area). Only complaint was that the ventilation cover was not fixed and was lying on the floor with a few screws. It seemed as if the persons attending to the room had left in a hurry. We made management know and it was immediately fixed. We were even given a small discount due to this "incident". The pool was very spacious a... Read more
from Glasgow
Submitted on 16-08-2016
This was one of the best chain hotels I've stayed in. Nice rooms/bathrooms, nice view ("city view"). Good front desk, helpful concierge before arrival, great breakfast buffet. Excellent location 3 minutes walk from Union Square. I would rate this higher than the Grand Hyatt five minutes away where we had started our tour.
from Bern, Switzerland
Submitted on 05-09-2016
Stayed 2 nights at the Nikko at the end of my US road trip. Perfectly located near Union Square and a lot of Shopping spots. Check-in was extremely friendly and fast. Room perfectly clean and at a good size. Also, the price / value relation matches perfectly here. I will definitely be back. Thanks for having me, Nikko!
from
Submitted on 06-09-2016
The room was very clean and confortable and the hotel lobby was pleasant. Very efficient service provided by the staff in general. The hotel has a very convenient and fast valet parking. Also, the onsite restaurant Anzu is quite good.
from Chicago, Illinois
Submitted on 06-09-2016
There are plenty of great hotels in most major American cities. What sets a hotel to stand apart from the rest in my opinion, is exceptional service. That is what my family and I experienced at The San Francisco Nikko. From the moment we valeted our car to the moment we left, we had amazing and very friendly service. The 2 or 3 times we picked up the phone to ask for our car or about restaurant reservations, we interacted with a service professional that excelled in what one would expect exc... Read more
from Norwich, United Kingdom
Submitted on 07-09-2016
We stayed at this hotel for 3 days to start our honeymoon! Upon check in we were upgraded to a better room with amazing views over Macys etc. We slept with the curtains open every night to soak up every last minute of San Fran!! Rooms - very clean, great facilities including mini bar, iron, coffee machine, hairdryer etc. Maid service was great and we always came back to our room in the evening with a little printed out quote and chocolate! Gym - we didn't use the gym or the pool but did visi... Read more
from Merced, California
Submitted on 08-09-2016
Second time staying here and look forward to staying again. This time we got to spend time in the leisure center and were impressed. Also availed of the room service options to great satisfaction. The staff, above all else, make Hotel Nikko a great place to stay.
from
Submitted on 12-09-2016
My husband and I went to San Francisco from 9/5 through 9/9 but we only stayed at this hotel from 9/5 to 9/7 since we were going to visit family that lives near San Francisco The rest of the week. The staff was very friendly specially the vallet Parking Guys. Amenities were all good. Parking is $50 a day. I know a lot of people complain about this, and I agree, but if is your first time in San Francisco It's your best option. If you order room service (food) there is an additional charge plus t... Read more
from Orlando, Florida
Submitted on 12-09-2016
I read the reviews about the hotel and booked it based on the reviews. It exceeded my expectations not only was it clean like many guests had commented but their customer service was first class. It starts from the time that they open the door, desk agent and concierge and for our entire visit everyone was just so nice! You could tell everyone there was happy to work there which was very comforting.
from
Submitted on 12-09-2016
Hi - We traveled San Fran to see Cavalia, the incredible horse show, we're groupies. When looking for a Hotel, we wanted a first class experience without having to "overpay" for it, which is a tall order in any city, this is why honest reviews are important and I read many before choosing Nilko. Well, it paid off, Hotel Nikko is very clean and classy: specifically, we experienced "first class" in these areas. 1) Valet 2) Check in 3) The room 4) Room Srvc 5) The hotel restaurant 6) Every hotel em... Read more
from Melbourne
Submitted on 12-09-2016
Hotel was comfortable, clean and is at a convenient location, walking distance from union square and shopping. Staff was polite and helpful. It was a good spot for taking the tours. I would recommend this hotel.
from Oroville, California
Submitted on 12-09-2016
Getting to the location was terrible. With the construction on the road the drive was horrendous. We paid for valet parking at the hotel that costed us $57 for 24 hours. The staff was very nice. We got a pretty standard room with a full sized bed if not very small queen. The room itself was very similar to a studio. We didn't eveb get access to the indoor pool because we didn't upgrade.. which is funny, a hotel where you needed to rent a certain type of room to have access to the amenity that is... Read more
from London, England, United Kingdom
Submitted on 13-09-2016
It is very busy hotel, but reception do their job fast and will answer all your questions. Room was small and the view on 18th floor... picture attached đ???, parking is very expensive, $57 per night. I parked opposite the hotel and paid $30.. Wifi was ok. Price to reset the safe is $200!!! I travel a lot but never ever seen such a ridiculous fine.. I think the hotel is very average and overpriced like everything else in San Francisco..
from Scottsdale, Arizona
Submitted on 14-09-2016
The room was clean, but a bit old. The bathroom had a tub and a shower, which is a big plus. The towels were somewhat thread-bare but there were nice fluffy bathrobes waiting for you. The staff was friendly. I was disappointed with the concierge. He wasn't very knowledgeable about the area. Another disappointment was the rooftop patio - no access to hotel guests!
from Bath, United Kingdom
Submitted on 15-09-2016
We stayed for a number of nights and the service was outstanding. Excellent gym and nice swimming pool. Breakfast selection was of high quality and the overall atmosphere of the hotel quite. Overall a very positive experience and given the actual pricing a good value choice.
from Edegem
Submitted on 17-09-2016
A quiet hotel, with nice staff (everyone I encountered was very helpful). I enjoyed the swimming pool and very clean fitness area. I had a queen size bed room at the 16th floor, and appreciated the room service (dinner always served within 20 minutes).
from Elkhart, Indiana
Submitted on 17-09-2016
We had a conference at Nikko Hotel and was concerned about the pricing as it is at a higher price tag than we are used to! However it was a wonderful experience! Very clean hotel and the breakfast buffet was AMAZING! Rooms very clean and the staff very accommodating !
from Ottawa
Submitted on 18-09-2016
Had a pleasant stay here. The hotel is location near the Powell Station, close to the cable cars, a bunch of restaurants, mall, etc. The room is slightly on the small side but was completely adequate for 2 adults. The bathroom is quite nice and the bed was excellent! Everything was perfectly clean. The wifi is excellent. There is a Starbucks in the hotel as well. However, do not stay in room 627, you will be overlooking the dog friendly area of the hotel. There is an outdoor music speaker... Read more
from
Submitted on 19-09-2016
Very easy and comfortable stay. Rooms were clean and well serviced. Location is excellent right in the centre of Union Square, within moments to transportation. I would definitely recommend this hotel for your stay in San Fransisco.
from
Submitted on 20-09-2016
My husband and I stayed here with our 10-month old for 4 nights, having been told that union square was the place to be. The rooms were nice and spacious with a lot of natural light and furnished well. However, they do seem quite dated - the carpet looked old and the furniture has seen better days. All in all, an average place to stay, quite expensive, but that's how SF is. The location is OK, but note that the hotel is just next to the Tenderloin area, which we were warned about by reception ... Read more
from Chicago, Illinois
Submitted on 21-09-2016
The rooms were small but that wasn't too surprising given that it is a downtown hotel. Staff was very friendly and helpful, definitely pleasant people to deal with. Location is great but, like the rest of the city, the number of homeless people is pretty shocking compared to other large cities. Price wise it is probably mid-range versus other downtown hotels but value was more or less commensurate with price.
from Singapore, Singapore
Submitted on 21-09-2016
Visiting San Francisco for the first time we decided to stay at this hotel without doing a lot of research. The rooms were okay but the service wasn't great. I did not find the reception helpful or even willing to help. When we checked in and started exploring the area we felt that something was a little weird. The area just didn't seem okay to us. I have stayed in New York and other cities for months and I do see homelessness but it was more than just homelessness around this area which was a l... Read more
from Penyffordd, United Kingdom
Submitted on 24-09-2016
Fantastic location! Concierge staff very helpful, and thank you to them for the lovely bottle of bubbly they had sent to our room when they realised it was our 25th wedding anniversary. Rooms were spotless, just what we like. Breakfasts were brilliant. We would definitely stay here again should we be back in San Francisco in the future. Thank you all for a lovely stay.
from Nottingham, United Kingdom
Submitted on 25-09-2016
Stayed here for 4 nights with Husband at start of a Californian road trip. It was nice enough, there was nothing wrong with it. However, it was the most expensive of the 6 hotels we stayed in which wasn't really warranted as room and bed was smallest we had. Nice and clean with lovely bathroom but would probably look for somewhere cheaper if went back to SF as elevated price not necessary considering size and quality of rooms we experienced later in trip. Oh SF is awesome!
from Portlaoise
Submitted on 29-09-2016
This is a lovely hotel in a perfect location in a fantastic city. I didnt use much of the facilities as we only spent our time sleeping in the hotel. This was not a reflection on the hotel but a mark of the city that we were exploring. It was quite expensive by european standards $1200 for 4 nights. The lobby and bar area were very nice and relaxed. There was a Starbucks attached to the hotel but if I was the hotel management I would not be advertising this fact as it is filthy in there.
from
Submitted on 29-09-2016
Visited the Hotel Nikko for our mini-vacation/birthday/anniversary trip. The overall hotel was great. When we arrived they were unable to find our reservation but corrected it in less than 5 minutes and we were all set to go. The rooms were spacious and designed nicely and we liked the minimalistic of the room. Not alot of fancy art on the walls or other decor which made it nice. Rooms were well maintained and the beds super comfy with lots of pillows. We had a nice view on the 15th floor ... Read more
from Bethesda, Maryland
Submitted on 30-09-2016
First, I want to disclose that I have never felt compelled to actually take the time to write and submit a review that is until now. The 3 nights/4 days trip to SF was both a "baby moon" and our 10 year wedding anniversary celebration. The 5 star service began from when we made the room reservation directly with the hotel several weeks prior, and extended even after we checked out of the hotel. Since I found a price lower than what Hotel Nikko's website was offering, I contacted the hotel direct... Read more
from Brussels, Belgium
Submitted on 01-10-2016
Let me preface this review by saying I didn't enjoy many of the facilities in the Hotel Nikko. A foot/leg problem kept me mostly in my room - a Petite Queen on the 19th floor. Excellently appointed: tons of pillows (hard to choose), a lounging chair and a useful desk with a proper chair. And surprise, surprise.... A minibar! So may hotels have done away with them and yet here was one. Great! Slight problem: where was the bottle opener to open my beers with? There was a great bathroom too with a ... Read more
from
Submitted on 01-10-2016
We had an amazing stay at hotel Nikko. The room had the most amazing view, the bed was fantastic after 2 days on the plane.The staff and particularly the Concierge Desiree was exceptionally helpful in directing us to the best local restaurants. In my mind it's the best hotel in the area. We will definitely be back.
from SG
Submitted on 05-10-2016
So it's not the newest and swankiest and it's kind of a little too close to the tenderloin area for my liking but you know SF downtown, it's a hop and skip away from some very dodgey areas. So beware which way you head towards. But the staff and it's service is fantastic. The bed is also soft but firm enough (again for business traveler, very impt). They sent me an email to inquire if everything was going ok with my stay in less than 24 hours. So I said great except is it always so noisy (there... Read more
from Auckland, New Zealand
Submitted on 06-10-2016
Staying the first time 3 years ago, had a big drama with my daughter's health and couldn't get home for 3 days. The staff at theNikko went above and beyond to help with anything I needed. This second trip in August, I had the same absoloutely fantastic room with views to Union Square, stunning at night. Staff extremely friendly and helpful wouldn't stay anywhere else now. This was one of the highlights of my trip. Gayle Auckland NZ
from Australia
Submitted on 08-10-2016
Just stayed here at the Hotel Nikko by chance because our usual hotel was fully booked out, but what a find!! This hotel was so luxurious, staff were super friendly & breakfast was fresh and actually really enjoyable. The bed was really really comfortable and there was even a TV built into the mirror in the bathroom which I found very useful indeed. The Concierge Ernesto went out of his way to assist us with all of our questions and not only printed the info we required, but also emailed us the... Read more
from Canberra, Australia
Submitted on 11-10-2016
Finding the Hotel Nikko really made my trip to SF - my favourite city in the world. I was booked into a smaller hotel for a couple of days but they couldn't accommodate me for the rest of my time in SF. The Nikko staff were super friendly, the room was quiet, luxurious, with views over SF, and the rooftop pool was amazing. The Hotel Nikko gave me a SF experience I hadn't expected - the offer of a late checkout and arranging an airport shuttle was really appreciated as my flight didn't leave til... Read more
from Sacramento, California
Submitted on 12-10-2016
So, why did it take me 40+ years to try a bidet? Not sure, but I liked it so much, I went and bought one. So every time my husband and I use the toilet, we can remember our fun weekend in SF. But, joking aside, the clean, quiet rooms, bathroom, lobby, staff and food were fantastic. I like to try new places, but I think I might be disappointed when I go back to SF and try a new hotel. I've been to other hotels in the city and the noise level made it impossible to sleep without the ac or heat r... Read more
from San Ramon, California
Submitted on 14-10-2016
Wow, I am expressing my thanks and appreciation for the service and care I received from the Nikko Hotel and Anzu Restaurant. I had my husbandâ??s surprise birthday party at the Anzu Restaurant on 10/8 for 34 people and I wanted the event to be perfect, and it was more than I expected. The service, the food, and the ambiance were all excellent. During the dinner party and a few days later, I heard numerous times from my guests about the excellent service and the delicious food. The servers we... Read more
from Fishkill
Submitted on 18-10-2016
Lots of places to stay in SF so choosing one can be confusing. You can't go wrong with the Nikko. The room, bathroom and shower were all quite nice and the breakfast was also lovely. For those who like it, there is a Starbucks right off of the lobby too. The location is very good, near Union Square and Market Street. Lots of restaurants all around. There is also a heated indoor pool in a cool glass enclosed pavillion. We also like that there were plenty of elevators and they were all fast :D... Read more
from Naples, Italy
Submitted on 18-10-2016
We really enjoyed our stay at hotel Nikko. The staff was amazing!!! Good location near bus, cable car and other public transportation options. Lots of shopping and restaurants nearby. Would stay here again!
from Portland, Oregon
Submitted on 18-10-2016
The room had a huge window with a great view of the city. The breakfast buffet was a good addition. Very cool rooftop area for lounging, and also a nice pool area and gym we didn't get the chance to take advantage of. Locker rooms included a steam room and sauna.
from gold coast
Submitted on 19-10-2016
This was our last stop after a month long visit to USA. We found the room lovely although a little small. We thought the 'make up' mirror and area a waste of space which could have been extra storage/wardrobe space. The bathroom huge, shower pressure very good. We paid the extra for the Imperial Club room and privileges which included access to Imperial Club room for nightly drinks and snacks plus continental brekky (or could use the buffet brekky in Anzu). The nightly drinks/snacks were br... Read more
from Yeovil, United Kingdom
Submitted on 19-10-2016
Lovely modern hotel just off Union square, very handy for the trolley cars on Powell and all the shopping and attractions around Union square. Rooms are modern, clean and well appointed. Staff friendly and informative, staff at the concierge desk are very helpful and informed and will assist you planning what attractions to visit and how. TIP: Upgrade to the Imperial Club for included breakfast, top floor rooms, access to the pool and spa area (otherwise chargeable at $25) and access to the Imp... Read more
from
Submitted on 19-10-2016
The room isn't as spacious as I had expected. There wasn't enough chairs to sit around when we had two visitors. So two out of 4 of us needed to sit by the huge window while chatting. The in room water bottles have very unique design but expensive - $6.50 per bottle. But it tasted good - it could be psychological effect. LOL! Bath room was a bit bigger than typical SF hotels. The city view was very nice - high and wide. By the way, the ground floor where they have quite a spacious drive through... Read more
from
Submitted on 19-10-2016
Hotel has excellent location, close to everything. Staff is very friendly and helpful, rooms are clean, modern and comfortable. On our special date we've got a compliment from hotel staff, thanks for that :)
from Manila, Philippines
Submitted on 20-10-2016
am returning to this same hotel after about a year. Last year the hotel was renovating the pool area and now the renovation is done. Am again greeted by the friendly bell hop at the hotel entrance, and as expected, my check in to the hotel was a breeze. Flew in from across the globe (Philippines) and really needed to rest and adjust to the jet lag as soon as possible. I didn't get the room upgrade that I was given last year (2 double beds), but just the same my room was upgraded from a petite qu... Read more
from Los Angeles, California
Submitted on 21-10-2016
Everything is top of the line. Best guest service ever!! We stay here every time we are in SF. They remember us by name and remember our special occasions, such as Birthdays. We can't wait for our next visit!!
from El Dorado Hills, California
Submitted on 23-10-2016
Hotel Nikko was, overall, a good night's stay. Convenient location for Union Square and a short walk from the Powell St BART station. Friendly and efficient staff, a nice lobby (with adjacent Starbucks) for hanging out with friends. Our room had a nice city view and comfortable king bed, and was fine for a one-night stay. However... cleanliness was a concern as we found debris on the chair and other stuff on the carpet that did not inspire us as to the housekeeping. Furnishings (especially th... Read more
from Santa Barbara, California
Submitted on 24-10-2016
Stayed at the Nikko for a conference on union square. The hotel is convenient, rooms are surprising large and everything was ship shape. Front desk staff was efficient and friendly. Top marks. One thing I have to note that is not directly related to the hotel: San Francisco has gotten dirtier and feels less safe than just a couple years ago. Going out for coffee in the morning, I was aggressively verbally confronted on two separate occasions by homeless people. I won't mention what I saw all o... Read more
from Ware, United Kingdom
Submitted on 24-10-2016
The Nikko is in a very good location, ideally situated for Union Square, Market St shops and the Powell St cable car station. The foyer provides a very good first impression. The room did have a few tired areas that was surprising for a hotel of this quality and price bracket. We did get a good deal with a hotel comparison website, so perhaps this had a bearing on the standard for room we were allocated. Had I paid full price I would have been a little more demanding. On the whole this was a goo... Read more
from Denver, Colorado
Submitted on 26-10-2016
We were traveling with our boys, ages 8 and 11 and wanted a nice, central hotel with a swimming pool. Our expectations were exceeded at every turn at the Hotel Nikko. Upon arrival, they had a room ready hours before check-in time and delivered a rollaway bed within 2 minutes of us walking into our room. Extra bedding? No problem, he brought that 3 minutes later. The concierge was incredibly kind and helpful with restaurant suggestions. The rooftop, glass enclosed pool was beautiful and perfect f... Read more
from The Hague
Submitted on 27-10-2016
There's very little to say against this neatly maintained, clean and well set up hotel. Friendly staff too. Only thing I personally missed was somehow an atmosphere that brings it all to life. Hard to say what it is; this is a really, really good place, but not to feel at home.
from Kuwait City, Kuwait
Submitted on 27-10-2016
The location of the hotel is extremely convenient and is a walking distance to literally everything. Union square and market street were nearby and for the tourist lovers the sightseeing bus was across the street from the hotel and the cable car was a short walk. The downside of the hotel was when we first went to our room we were extremely shocked how tiny it was and it didn't look like the pictures we saw online through booking. We felt so deceived and had to confront the front desk about i... Read more
from Seattle
Submitted on 27-10-2016
We were at the Nikko for a conference a few weeks ago. We decided to splurge and stay on the Imperial Floor, which was a bit pricey, but well worth the money. The room was awesome with a great view of the city. There were plenty of outlets to plug in phones and computers which was a great plus. The bathroom was big and roomy. There was a continental breakfast for the Imperial Floor folks as well as a wine and hors d'oeuvres in the evening. Both were excellent and we actually made a meal of ... Read more
from San Jose, California
Submitted on 01-11-2016
We stayed for a couple nights on a weekend getaway to the city, as we do now and then, sampling some of the different hotels and restaurants this beautiful city has to offer. This was our first stay at the Nikko, and I must say that in comparison to some of the other more famous (read: more expensive) hotels in the immediate area, the Nikko was a breath of fresh air. Bright, modern, very clean and nicely sized room, complemented by nice facilities and a friendly and efficient staff. In any locat... Read more
from Seattle
Submitted on 01-11-2016
Stayed here for a conference, upgraded to a 21st floor room with a King bed. Had been assigned a Petite Queen but the desk told us those rooms are very small. We were in 2117, great view, very quiet, comfortable but still not a large room and chairs not comfortable. The mattress was quite soft - after 3 nights we both had sore backs! Otherwise great place. Fitness center well equipped, clean, cool, spacious. Outdoor patio and covered pool on 5th floor beautiful. Breakfast and dinner at th... Read more
from Oakville, Canada
Submitted on 02-11-2016
The hotel is in a good location is clean and overall a decent hotel. We booked two rooms at the same price and were given rooms on the 9th and the 21st floor. We were told that the 21st floor room had recently been remodeled so we were excited to bask in the luxury of a newly remodeled room. However we were very disappointed when we got to the room. There room was way too small. It was as though they were trying to turn 2 previous rooms into 3 rooms. There was a two foot clearance from the... Read more
from New York, NY
Submitted on 02-11-2016
To tell you the truth, this place feels a little glitzy but I love it. There is a subtle Japanese theme, is very modern and bright yet charming, and is in an ideal location right by Union Square. Across the street is the Hilton which is SO much more congested with people. Hotel Nikko offers better value and a more quiet stay. The room was large and comfortable, service was fast and good; I had no complaints except that I wasn't able to try the pool. Excellent all around.
from Melbourne, Australia
Submitted on 03-11-2016
Can't fault this hotel. Stayed around 5 nights for work, great location, good staff, good rooms... think I had the deluxe. Even though you have to pay extra for the gym / pool which I didn't like, it was a one off $25 hit for the full stay.. promo.. but well worth it. Good gym and pool, excellent roof top terrace. Recommend for business.
from
Submitted on 03-11-2016
I stayed at the Hotel Nikko two years ago and seem to recall it was much more luxurious and high end than it was when I stayed there a couple weeks ago. It is a nice place for a conference with plenty of conference space and good food and service. However, the rooms themselves seemed run down. For a luxury hotel of this caliber and at these prices ($350+ for a standard room), I expect better. For example, there was mold on the ceiling above the shower, cigarette burns in the carpet, the drape... Read more
from Region of Waterloo, Canada
Submitted on 08-11-2016
Hotel Nikki is a very pretty hotel with very attentive staff. We felt the room was quite roomy and the bed was very comfortable. It is convenient to shopping. I would return here and can recommend it.
from Macomb, Michigan
Submitted on 09-11-2016
I have stayed here twice. Returned because of its great location, a block from the cable cars, two blocks from Union Square. It's Japanese named and themed. Modern design. The staff is very accommodating, falling over backwards to please you. The 5th floor swimming, hot tub and full spa facilities are also special. Lots of stores and restaurants right out the door. They have a special rate for a one-person room, called a Queen Petite. It is also dog-friendly. There is an outdoor area f... Read more
from London, United Kingdom
Submitted on 09-11-2016
We made a late decision to switch to this hotel the night before and really liked it. The only shame was having to leave early in the morning and not be able to enjoy the room and facilities for longer. It was good value too in terms of price and quality by comparison to other hotels nearby. We had a corner room on the 11th floor with views of the city. We checked in in advance using their online system and were allocated a room that way which was very efficient. However when we got there they... Read more
from
Submitted on 13-11-2016
Great hotel, very friendly accommodating staff. Great wine reception. Close to BART, cable cars and Union Square. Terrific Starbucks in house, busy but staff is efficient and friendly. Charge for pool use which was surprising and only hotel I have been to with scales in their bathrooms! Two things I would get rid of.
from Bournemouth, United Kingdom
Submitted on 13-11-2016
Stayed here just for one night whilst in San Francisco. Arrived early & were able to check in straight away which was great news. Room was wonderful - spacious & with great views. I had only booked a double but asked for a twins on arrival which was accommodated with no extra charge. Bathrooms lovely with separate bath & shower cubicle and nice products. Car parking is expensive but convenient. The only thing Id comment on was the poor tea / coffee making facilities - many places these days have... Read more
from Moscow, Moscow City, Russia
Submitted on 14-11-2016
We spent three nights at the Nikko and it was the final element of our Great Western Trip (LA, Las Vegas and US-1) before we headed back to Europe. To find the hotel was not a big deal, however for some reason Google maps direct you to the front entrance of the hotel and if you are driving this does not help as there is no parking or even a place to pull over and ask a question. Also there is no staff there on duty. Instead you need to go one block around (this may actually take a while on Frida... Read more
from Aiea, Hawaii
Submitted on 14-11-2016
We stayed for about 5 days in the Imperial Room on the 24th floor. The room was nice, clean and there was a TV in the mirror in the bathroom. So as I'm showering, I'm watching TV. Never done that before. The front desk, the staff at the ANZU restaurant for breakfast, the concierge, the greeters at the front door, are all extremely warm and friendly which made me feel very welcomed. I can't say enough because the service was awesome! I will definitely stay there again and I will definitely refer ... Read more
from Santa Barbara, California
Submitted on 14-11-2016
On a recent business trip to SF it was difficult to find available rooms at my favorite hotels due to various conventions in town. I finally was able to secure a room at the Nikko, a hotel that was in the right location but one with which i was not familiar. I was pleasantly surprised. the room was fine, although a little dated. The normal amenities were in place in the room. Breakfast was added as a comp at no charge and the buffet was fine. The hotel has a very good in door pool and fitness ro... Read more
from St. Marys, Canada
Submitted on 18-11-2016
The staff at hotel Nikko were helpful and courteous. The hotel pool and gym area were fabulous! There is a small additional charge to use the area, but for me, that motivated me to get down and use it! Lovely and peaceful in the pool area, and overall well equipped. Perfect oasis in a busy week!
from Hawaii
Submitted on 19-11-2016
No doubt Hotel is nice and clean. But the hotel rate is not worth the ATTITUDE AT FRONT DESK INCLUDING FRONT DESK MANAGER ADRIAN. Front Desk staff treats you as if you are doing them a favor by staying there.
from Hastings, New Zealand
Submitted on 21-11-2016
The first place we stayed at on our holiday to the States. We were stressed as had difficulty with cancelled flights earlier but when we turned up we were given free room upgrade without having to ask. Room was very nice (we were up on the 17th floor so no issue with noise) and the bed very comfortable. Only a block or so away from Union Square and the turning bay for the trams/subway station so easy to get transport out to activities. Lots of cafes and restaurants around as well. Definitely... Read more
from Beijing, China
Submitted on 21-11-2016
Hotel Nikko San Francisco is very nice and clean. Many travelers like it. Not only it is very economy,but also it to make travelers feel at home. And service is very great, too. At same time, master is so friendly and passion, therefore, he has many friends and guests. Then, every room is specially and local in there. Because there have much entertainment, t care about staying here is boring. How to spend your free time,there,is a good choose. The only regret was not having free breafast for gu... Read more
from
Submitted on 23-11-2016
Beautiful Hotel, great facilities, but most of all, everyone was extremely helpful....from the concierge to the housekeeper, door staff and front desk. Everyone goes out of there way to ensure a trouble free visit. A quick shout out to Ann (front desk manager). We had one minor hiccup, (an issue with the shower) Ann didn't miss a beat and without hesitation our issue was rectified. Thanks to everyone at Nikko! We will be back after the renovation.
from
Submitted on 24-11-2016
The hotel is centrally located. It's a couple of blocks from Westfield, a downtown shopping center anchored by Nordstrom. It's also couple of blocks from Macy's and Saks. Walking distance to Chinatown and Powell BART/Muni station. It's also, however, close to Tenderloin part of town where I would be careful walking especially at night. The King Deluxe rooms were decent size but they come in two varieties "regular" and "large" bathroom. The large has a separate shower and bathtub. The staff wer... Read more
from
Submitted on 27-11-2016
We always stay here when in SF. Hotel is clean and modern. Bed comfortable with fresh linen. Eco friendly towel reuse system. I did not realize how water bottle has become expensive. It is $6.50( Voss). Anzu restaurant here is great place to eat. But we try to go to different restaurants every time we are here. But if we don't feel like going too far, we can count on Anzu here at the Hotel. Our second home away from home here.
from
Submitted on 27-11-2016
This hotel is really close to union square, one of my favourite spots in sfo. Staff is polite and very helpful! Rooms are clean and well mantained. The hall is very nice and the sushi restaurant could be a nice alternative after a long day. I would definitely recomend it! If I'll stop by again in the beautiful sfo I will stay here!
from Tulare
Submitted on 27-11-2016
I had the opportunity to stay at the Nikko on two recent business trips. I found the hotel to be very friendly and inviting, with staff that was always professional and courteous. Although I did not get the chance to enjoy them it does offer many amenities; restaurant, lounge, dog park and a massive 40K sq ft fitness area. The rooms are comfortable, nicely appointed and well maintained. It is within easy walking distance of the Union Square shopping area and just a short Uber ride to the piers a... Read more
from Minneapolis
Submitted on 01-12-2016
Seriously, a $25 supplement to use the onsite gym? Pool area looked nice, but the gym itself needs a huge refresh to justify charging guests for use. Equipment is standard hotel fare and not "real gym" quality. These are the the kinds of BS little irritations/friction points that as a business traveler will cause me to choose another hotel next time I'm in SF - is it really worth it, Hotel Nikko? (Oh, also the carpet and upholstered chair in my room are totally worn out and appear filthy. Y... Read more
from
Submitted on 01-12-2016
This is certainly a nice hotel, but pricey. It's in a good, but not great, location. Rooms are modest in size, clean, and beds very comfortable. Room carpeting could use a serious stain removal, or entire replacement. Furniture is a bit battered and scarred. Sliding closet doors were off their tracks and almost impossible to use effectively. Typically for a high-rise SF hotel, windows don't open at all. Staff is friendly. Probably will not return.
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