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Hard Rock Hotel San Diego

San Diego, CA, US (SAN)

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Based on 4435 reviews
This 4-star hotel is close to Balboa Park and San Diego Zoo.
Room & Rates

Studio (King)

1 king bed
Relax - In-room massage available
Entertainment - WiFi, 42-inch plasma TV with premium channels
Food & Drink - Minibar
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Shower, bathrobes, and slippers
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Hard Rock King Suite

1 king bed. City and pool views. Premium bedding. Down comforter. Cotton sheets. Desk. 42-inch high-definition plasma television with premium cable/satellite channels, pay movies, and OnCommand video. Wireless Internet access. Phone. Free local calls. iPod docking station. Laptop-compatible in-room safe. Complimentary newspapers. Minibar. Partially open bathroom in room. Shower with rainfall showerhead. Bath amenities include hair dryer, makeup/shaving mirror, and complimentary designer toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Nonsmoking.
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Hard Rock Two Queens Suite

Hard Rock Two Queens Suite

2 queen beds. City and pool views. Premium bedding. Down comforter. Cotton sheets. Desk. Laptop-compatible in-room safe. Wireless (high-speed) Internet access (surcharge). 42-inch television. Television - Plasma. Cable/satellite TV. Premium TV channel(s). Pay movies. OnCommand video. Direct-dial phone. Multi-line phone. Free local calls. Voice mail. iPod docking station. Clock radio. Minibar. Partially open bathroom in room. Shower only. Rainfall showerhead. Makeup mirror. Hair dryer. Complimentary designer toiletries. Iron/ironing board. Complimentary newspaper. Blackout drapes/curtains. Electronic check-out. Turndown service. Air conditioning. Climate control. Non-smoking rooms.
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Studio King

1 king bed. Premium bedding. Down comforter. Cotton sheets. Desk. 42-inch high-definition plasma television with premium cable/satellite channels, pay movies, and OnCommand video. Wireless Internet access. Phone. Free local calls. iPod docking station. Laptop-compatible in-room safe. Complimentary newspapers. Minibar. Private bathroom. Shower with rainfall showerhead. Bath amenities include hair dryer, makeup/shaving mirror, and complimentary designer toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Nonsmoking.
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Studio Queen

2 queen beds. Premium bedding. Down comforter. Cotton sheets. Desk. 42-inch high-definition plasma television with premium cable/satellite channels, pay movies, and OnCommand video. Wireless Internet access. Phone. Free local calls. iPod docking station. Laptop-compatible in-room safe. Complimentary newspapers. Minibar. Private bathroom. Shower with rainfall showerhead. Bath amenities include hair dryer, makeup/shaving mirror, and complimentary designer toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Nonsmoking.
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Rock Star Suite

  • 1 king bed
City and pool views. Premium bedding. Down comforter. Cotton sheets. Separate living room. Desk. Laptop-compatible in-room safe. Wireless (high-speed) Internet access (surcharge). 42-inch television. High-definition plasma television. Cable/satellite television channels. Premium television channel(s). Pay movies. OnCommand video. Video-game console. Direct-dial phone. Multi-line phone. Free local calls. Voice mail. iPod docking station. Clock radio. Minibar. Private bathroom. Shower only. Rainfall showerhead. Makeup/shaving mirror. Bathrobes. Slippers. Hair dryer. Complimentary designer toiletries. Iron/ironing board. Complimentary newspaper. Blackout drapes/curtains. Electronic check-out. Turndown service. Air conditioning. Climate control. Non-smoking only.
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Hard Rock Hotel San Diego
207 5th Ave, San Diego, CA US 92101

Rooms
Make yourself at home in one of the 420 air-conditioned rooms featuring minibars and plasma televisions. Wireless Internet access (surcharge) is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional amenities include wireless Internet access (surcharge), gift shops/newsstands, and shopping on site.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Diego? This hotel has 40000 square feet (3716 square meters) of space consisting of conference space and meeting rooms.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 45 per night (in/out privileges)
  • Refrigerator fee: USD 25.00 per night
  • In-room microwave fee: USD 25.00 per night
  • Crib (infant bed) fee: USD 30.00 per night
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Free Local Calls
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Multilingual Staff
  • Night Club
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4435 reviews
from Pinehurst, North Carolina
Submitted on 25-05-2016
My wife and I stayed at the Hard Rock for 3 nights on a business trip. All of the staff members were very friendly. Hotel is in a great location, just a short walk to the bay where you can find shopping and some great restaurants. We would definitely stay here again.
from Cleveland, Ohio
Submitted on 25-05-2016
I have stayed at this hotel 3 times. It is my go to place for San Diego. It's close to everything in the gaslamp district including Petco park. Easy walk to the convention center. The staff is one of friendliest and helpful hotel staffs around. I will be back.
from Fort Lauderdale, Florida
Submitted on 25-05-2016
Friendly staff, great amenities and amazing location! We really enjoyed our stay and will definitely come back. Would recommend staying at Hard Rock to anyone. Great place for all purposes whether it's is business or pleasure. Breakfast at Maryjanes's is excellent! Rooftop bar Float has a great vibe and great drinks. Fire pits at night are great to keep you warm.
from Thousand Oaks, California
Submitted on 25-05-2016
The location is excellent at the heart of the gas lamp quarter. Everyone was very attentive and all of my needs were met in a timely manner. It is a funky, fun experience and more lively than other hotels.
from Nashville, United States
Submitted on 25-05-2016
I have frequently stayed at the San Diego Omni and was disappointed when I saw it was booked for my most recent trip. Remembering that the Hard Rock was close, I decided to give it a shot, and I'm very pleased I did. The staff was incredible (Ernesto at the desk, may have been the most helpful person I've met in all my travels, not just San Diego), and the room was fantastic. I had some room service for breakfast. The service and quality of the food was fantastic. I love the Omni, but I see myse... Read more
from Charlotte
Submitted on 06-06-2016
I booked a long weekend at the HR. As a Marriott Gold level member, I wanted a little change of pace. What we got as paying customer was a confrontation with "security" over where I could sit in the pool area. My wife and I took up spots on the numerous sofas on the 4th floor deck. We were enjoying cocktails listening to the music and people watching. Then I was approached by a little tough guy who said, "you need to move", " you need to move now". I chuckle as write this! I let him know, I'm ... Read more
from Irvine, California
Submitted on 06-06-2016
Best service, very courteous and helpful staff, and the very best view of downtown San Diego. And the hotel is in the heart of The Gaslamp Quarter, where you can easily walk to all the bars, restaurants, and the best nightclubs in San Diego.
from Toronto, Canada
Submitted on 07-06-2016
No real complaints...clean rooms, cool decoration, staff exceptional, and very friendly. Great music everywhere, no boring elevator music here. I was expecting more, maybe a classic case of over hype and the delivery of average, can't quiet put my finger on it. Nobu restaurant was exceptional, on the edge cuisine. On the expensive side but well worth the splurge. Location is absolutely the best, close to everything. Breakfast was great, and a starbucks in the building. I wish I could have pa... Read more
from
Submitted on 07-06-2016
Our company planned an event meeting for 100 people with Hard Rock Hotel San Diego on 5/24-27/2016 and we LOVE working with Hard Rock Hotel San Diego! First off, the group sales team: The assigned sales manager worked her best to accommodated our group's changing schedule. (We changed our date twice from the original contract, for 100 guests) The rooming coordinator promptly updates our rooming list whenever we demands the changes. 2nd, event and catering team: The event manager work closely ... Read more
from Rio de Janeiro, RJ
Submitted on 07-06-2016
This is my first review of Hard Rock in SD, but not my first stay.. I have been lucky to have had chance to stay here over a dozen times and have had a blast each time. The crew really knows how to take care of their guests and Robbie, Reggie, Elaine and crew were great in taking care of me during stay. I highly recommend this property!
from
Submitted on 27-06-2016
The Hard Rock Hotel is the Best place to stay in San Diego! In the heart of the Gaslamp district. So close to everything! Walking distance to shopping, restaurants and bars. We had breakfast at Maryjane's, Happy Hour at Nobu and of course room service. We stayed in a Suite, it was so spacious and lovely! The staff was so friendly and accommodating! It was our first time staying there but definitely not the last! Already planning our next trip.
from Scottsdale, Arizona
Submitted on 01-07-2016
Was in town for a quick business trip. Room was nice but oddly designed with a sink separating the sitting and sleeping areas. Also exhaust fan in bathroom was noisy. Other than that a good place to stay.
from Harvard, Illinois
Submitted on 02-07-2016
Hotel theme was very nice. Room was clean and had all the amenities I could want. Price for food and drink was extremely high though which dropped my score. Our conference runs late so I had to order from the late night menu. Chicken fingers and fries cost me almost $30! This would have easily been a +4 but after a long day at the conference I had to go to Subway every night to save money.
from London
Submitted on 02-07-2016
The hotel is ideally situated in the gaslamp quarter. That without doubt is its best feature. It advertises itself as a party hotel and sadly a lot of the fixtures and fittings are showing signs of wear and tear. We had to move rooms twice. The last time in fairness they did upgrade us. Even the upgraded room had a number of problems. Attention to quality and detail was missing. The staff make all the right noises to be helpful but sadly do not deliver on their promises. After all as a hard ... Read more
from Las Vegas, Nevada
Submitted on 05-07-2016
Had such a great time!! Service was excellent hotel was amazing!! Loved the cool, sleek, sexy crowd that they attracted upscale all the way. If you prefer a more intimate, exclusive pool area with sleek table service this is the place! So excited to visit again !
from Encinitas
Submitted on 06-07-2016
The Hard Rock delivers on its promises. It's a very young fit crowd. You see their advertisements of their pool party and think it couldn't be that good. But it was. Unfortunately, and I suppose understandably, money talks. There are couches around the pool on which you can sit but if someone pays to sit on the one you are on then you have to go. This is crass and Vegas-ish.
from
Submitted on 08-07-2016
Stayed at Hard Rock for conference. The room was not what I expected from Hard Rock. Pictures show a bar and counter, couch and lounge area in room, but I guess that is only for a single, I requested a double and it was a pretty plain room.
from Singapore, Singapore
Submitted on 09-07-2016
Hotel is nice and in good location with good staff. Would not stay again because of three key reasons: 1) no coffee maker in room 2) no bathrobes 3) noisy: every door slams into its locks so every time someone leaves in same corridor you will hear it
from Orange County, California
Submitted on 14-07-2016
Didn't spend much time at the Hotel because of the MLB All Star festivities. Got there early for fan fest and they let us check in 3 hours prior and let us park that the hotel. We didn't spend a lot of time at the hotel but the staff I dealt with, valets, were outstanding. The one I remember is named Bentley. He is a fine young gentleman who took care of our luggage and our car like it was his own. He arranged for us to be able to keep our car there after we checked out and went to the All Star ... Read more
from Chicago
Submitted on 17-07-2016
So we know it was trendy, but didn't have a true understanding of how loud this place can be. When you walk in, there is a DJ playing music in the main lounge. When you get to the elevator, half the time people were half naked going to the forth floor pool. No discretion, they don't promote it. They promote a party life style and that is what you have. Our mistake is that we came here during the weekend. Friday night we heard the door slamming and people in the corridor yelling from one si... Read more
from Harrisonburg, Virginia
Submitted on 17-07-2016
Stayed here for a conference, I thought rate a little high for a confetence. Centrally located next to stadium and convention center. Pool small on my opinion. Pool bar nice with fire pits, relaxing at night. Rooms clean, I had king with shower, perfect for one. Overall nice stay.
from Palm Harbor, Florida
Submitted on 18-07-2016
Perfect location. Walking distance to many restaurants and shops. Nice hotel, pool, restaurant. Walking distance to seaport village. 2 miles to zoo and park. Clean rooms. Excellent service. Great pick for gas lamp district. I would probably pick a different area to stay with children but we were happy and had our 13 year old with us.
from
Submitted on 18-07-2016
We were very pleasantly surprised by the Hard Rock Hotel San Diego! The rooms were very nice. The restaurants were fantastic. The staff including valet service could not have been sweeter or more accommodating. I would definitely recommend this hotel and will probably stay here again on my next visit to SD.
from Illinois City, Illinois
Submitted on 18-07-2016
Simply put, this place is right in the middle of the gas lamp year everything you wanna do downtown. The staff is incredibly adept at anticipating and meeting needs. Hard Rock hotels typically work very hard to make things smooth and perfect, but this particular Hard Rock goes above and beyond.
from
Submitted on 21-07-2016
The Conference Center is immaculate, well organized, and has great service. My room in the hotel was old, I had some burnt light bulbs, everything looked worn out, and my bathroom was not very clean. I expected better from a Hard Rock. However, it is in a premier location and within walking or trolley distance to several cool places to visit! Not kid friendly! Dirty pool and alcohol available in and out of your room.
from Columbia, Maryland
Submitted on 22-07-2016
I really enjoyed my stay at the Hard Rock Hotel in San Diego. The rooms were great, the staff was great, and the location was perfect. It is located within walking distance of some of the best restaurants and clubs in San Diego. I was there on a Business trip, but with everything so close, I was able to relax after day long meetings. It was also fun watching them transform the hotel for the upcoming Comic Con was awesome too. Thanks again!
from Los Angeles
Submitted on 25-07-2016
Everyone that works here enjoys their job and makes you feel very welcome. Bentley is by far the best bellman ever. He helped us get situated and made sure we were settled in with ice and any information we needed. Right across from the Convention Center in the heart of the Gaslamp district. So many restaurants, bars pizza places all within a 5 minute walk. You wont be disappointed.....
from San Diego, California
Submitted on 25-07-2016
This Hard Rock experience appeals to all ages. Even though the neighboring rooms can be heard quite easily in the middle of the night, the rooms are comfortable and fun. The guitar and amp check out at the front desk is an experience you must try. Front desk is welcoming and explains services well.
from Charleroi
Submitted on 25-07-2016
Rooms are large and very clean, modern decoration, good service, nice atmosphere, sexy waiteress. There is no brakfast buffet but only " a la carte" which is good but I prefer buffet. I definitely recommend the Hard Rock Hotel.
from
Submitted on 26-07-2016
This place has a great restaurant with good food,great service,and a great atmosphere. Busy but worth the waiting time and cost. Rooms are nicely decorated. Great for vacation stay spot. Located in a Central area with easy access to airport.
from Yucaipa, California
Submitted on 26-07-2016
The location is fantastic and my room had an amazing view. The bed was super comfortable and I loved the shower. The staff was super friendly and helpful. I managed to find a great deal on the room and I would definitely stay again.
from Marquette, Michigan
Submitted on 27-07-2016
We had the best stay at the Hard Rock San Diego! We had a beautiful room with a view of the ocean and the harbor but the air conditioning in the room didn't work very well. After the second maintenance guy came to fix it, we asked to be moved. The hotel was 100% full so they were unable to move us. The maintenance guy could tell my husband was a little frustrated. So about a half hour later we received a bottle of champagne, a 12 pack of Sam Adams and a $50 credit to our account for a meal at ... Read more
from Kinuso
Submitted on 27-07-2016
The rooms are fun, clean and comfortable. The experience is second to none. The staff is friendly. I will be back. Location is great for events at Petco and the Convention Center. The train is right outside the door for easy access to a larger area. Fantastic restaurants a few steps away. Rooftop bar with firepit seating is one of our favorite things about this hotel. Can't go wrong.
from
Submitted on 28-07-2016
After San Diego Comic-Con I needed some time to recover and wanted to check out what the Hard Rock suites were like. I had a queen suite which was very spacious. The check in staff (Ernesto) was very friendly and helpful. I wanted to have a drink after checking in but the downstairs lounge was closed because everything had been taken out for comic-con and all the furniture had to be put back in. Using my key card was frustrating, every time I went to use it in the elevator it would take at lea... Read more
from Mexico City, Mexico
Submitted on 28-07-2016
Location, location, location! This hotel its in the middle of San Diego action, right in the Gaslamp quarter, a block away from the convention center, the trail and the baseball field, meaning you have all the fun stuff a walk away from your hotel, the marina it's also pretty near. The rooms are small but nice, the shower with double rinse it's very nice. I was on the 12th floor and the views where great! The clerk was very helpful and we had a quick check in and check out, in the reception they... Read more
from Olympia, Washington
Submitted on 30-07-2016
It was perfect for an in and out 3 day business trip. Great location that was close to restaurants and attractions. The room met all my needs...great service, clean and comfortable. The one thing I would change would be putting more shade in the lounge area adjacent to the pool.
from
Submitted on 30-07-2016
Clean rooms, good sized, comfy bed, great staff who are friendly and keen to help. Location is fantastic close to great restaurants, night life. Bar staff attentive, polite - over all great service. Conference facilities are perfect and staff co-ordinated everything brilliantly.
from Boulder, Colorado
Submitted on 31-07-2016
Stayed 4 nights. I was excited to stay here because if a convention in town. Its kinda interesting place. I was disappointed when we landed that there is no hotel shuttle from the airport as it is only a few miles away. The check-in was friendly and pleasant. I checked in early and they were able to give me a room that was available. I was given a room on an upper floor with a view of the convention center and a small view of the bridge/water. The room was nice. The elevators seem to be one di... Read more
from Murrieta, California
Submitted on 31-07-2016
My stay was incredible. Upon check in I was redirected to the VIP lounge with my friends. We were given comp shots of Patron and they made us feel like rock stars. The room that I stayed in was absolutely wonderful and they even sent up a bottle of wine because I had mentioned I was celebrating my birthday. We had problems with the stereo system and the toilet and they immediately sent Troy up to fix them. He was really helpful and their other employees who worked that day were also pleasant. I ... Read more
from Lawrenceville, Georgia
Submitted on 01-08-2016
Overall, my experience at the Hard Rock was a good one. The rooms were very comfortable and well appointed. I loved the dual shower heads that included the overhead rain shower. The bed was comfortable and the rooms were clean. The feel of the Hotel is definitely geared towards the "younger, hip, crowd". It felt very dark and cave like. I'm sure that appeals to some, but for me I prefer a brighter atmosphere. I was there for a business conference and they handled our group and all our req... Read more
from
Submitted on 02-08-2016
We stayed in a Hard Rock King Suite. You enter into the living area with all the usual amenities (chair, table, couch, flatscreen tv, etc.) plus a bar area for those who like to continue the party into the wee hours. In the back is the bedroom with a king bed facing a second flatscreen tv. Also part of the tv wall are the built-in closets and desk. In between the living area and the bedroom is the bathroom with full length mirror, separate lavatory, and rain shower. Depending which side of the b... Read more
from Colorado Springs, Colorado
Submitted on 04-08-2016
Part of the trip was a rooftop party. Amazing setup with pool, huge bar and excellent social setting. Tash Rubles was our server and was awesome - friendly, responsive and very helpful. Being located just a block or 2 from the Padres' stadium is a huge plus. Lots to do right around the Hard Rock.
from Huntsville, AL
Submitted on 07-08-2016
This place is a tourist trap.... Nightly Price is outrageous high for the accommodations. Room was small and shower was terrible. The valet parking was 47 dollars an night!! Plus they charge your feed for about everything. Check in was good and only reason I gave this place a 2... Stay at the Omni if your wanting to be close to stadium or conference center.
from Orange County, California
Submitted on 07-08-2016
The location is fantastic and the customer service was fine. My hotwire deal was not that hot. Two queen beds with a shower and shared door. Somehow the queen beds felt quite small, I don't mind no box-springs, but they seem undersized. The hotel is not necessarily for the quiet type but my room was clean. The in-room entertainment is quite poor, I walked into a room with a TV displaying white noise and the music channels are pretty much ongoing internet radio ads from the early 2000's. All... Read more
from Fishkill, New York
Submitted on 08-08-2016
Stayed in August for business at the Convention Center. Check in was smooth and painless - we were early, had two rooms reserved which were being cleaned. After a long flight we stopped for lunch at Maryjane's and were called when the rooms were ready. Food was great, we ate there many times during the week. Only negative - couldn't use the pool for a couple of days due to broken glass. Staff was good in getting it cleaned up, but frustrating nevertheless. Concierge support was excellent - thank... Read more
from East Patchogue, New York
Submitted on 08-08-2016
Arrived on Sat afternoon pool party that was off the charts, every night was good either in hotel bar or pool bar. Can't believe how close to the gaslamp district it is. Was on the high end as far a money goes. But the pool parties are epic.
from Aliso Viejo, California
Submitted on 08-08-2016
Everything was pretty much to expectation or beyond. The only issue was there being only one working elevator, so being on 11th floor, when we had to go anywhere it was elevator roulette on who long we'd wait and then stop.
from Vacaville, California
Submitted on 11-08-2016
I loved my stay at the Hard Rock in San Diego. Awesome hotel and awesome room. We had a blast at the pool! We went for a night time swim with my daughter and grandkids and the lighting was perfect and the music was great. I can't wait to go back!
from Bakersfield, California
Submitted on 11-08-2016
Amazing Staff! We were treated really well. We weren't sure we would be able to get into a room until check in time and we flew in very early but luckily they were able to accommodate us and the room was great!! Convenient location to everything! Mary Janes restaurant was good and by far the best service in two days! I would stay again in a heartbeat! Only negative really is that parking at 47.00 a day was a bit steep!!!! With Trolly pick up being right out the front door this will be my "go to... Read more
from
Submitted on 11-08-2016
I went to the hard rock last weekend for my bachelorette everyone at this hotel was so nice especially Reggie we had VIP and he was nothing but amazing he really made our stay the best. I would forsure come back and stay here. The rooms were nice and clean and the beds were comfy as well.
from Hawthorne, California
Submitted on 11-08-2016
I love this hotel! You don't even need to leave, they have it all. A nice pool, beautiful clean spacious rooms, restaurants, spa and a club/lounge. But if you do want to check out the gas lamp The Hard Rock SD is in the perfect location, you can pretty much walk to everything. The room I had was on the 12th floor in the corner and the view was absolutely amazing. I would definitely go back and I highly recommend staying here.
from
Submitted on 13-08-2016
It was mostly lovely. There was some misinformation about using the "Jam and Toast" package. I was told that we didn't have to use the $25 credit each day, but that $100 would be deducted at the end. This turned out to be wrong, but a manager made it right. Also, FYI, no shower by the pool to rinse off. Overall, it property was clean and our room was nice. It wasn't noisy, but then again it was a Monday-Friday stay.
from Cocoa Beach, Florida
Submitted on 13-08-2016
We just checked out and had a great stay. The hotel is very well kept and the staff were great. Our 3 day stay started with a phone call that was answered by one of the night managers (Jill) she answered all of my questions quickly and accurately. We were checked in by (Katie) and she was just as pleasant and professional as Jill. Katie was quick to send a few requested items to our room that were in the room before we made it out of the elevator, When my girlfriend asked her on our last night f... Read more
from North Merrick, New York
Submitted on 15-08-2016
The issues with pool area need to be resolved. Allowing non guests access created the pool being closed for the first two days of our trip. Then, in the third day, we were asked to leave the pool area due to a private party. In the fourth day, non guests were allowed in again, and they caused the guests to call security. The staff did nothing, while watching everything unfold. . Security did escort them out.
from Escondido, California
Submitted on 15-08-2016
The stay was a lot of fun. Our room was clean and the perfect size for four friends. I will say though that the hotel grounds out and around the pool area was pretty trashed. I understand there is a big party in the summers on Saturday but Sunday morning for those of us that get up early and want to enjoy our view from the room and or go out to the pool area it was disturbing to see that the area was still so trashed from the party the night before. We also went to enjoy the pool area once it op... Read more
from Tustin, California
Submitted on 15-08-2016
Many of their room and well furnished suites, would recommend to everyone. The location of the hotel is located in best part of the gas lamp district. Great dinning, shops and clubs for everyone. close to the san diego bay, where there is more shopping and dinning options.
from San Diego, California
Submitted on 06-09-2016
Robbie (concierge) was very good and helpful for accommodating our needs. He was very attentative and took care of us very well as guests. The room was very clean and well decorated. The king size bed was very comfortable and we slept very well. Awesome hotel and customer service.
from Toronto
Submitted on 06-09-2016
My wife and I are from Toronto and were planning our Anniversary in San Diego to take in the Guns n Roses concert and I wanted the stay to be special. I called and spoke with Jill and she went out of her way to accommodate us. We had an excellent view of the city and the room and staff ( Elaine , Reg) were great. Jill, thank-you so much for the outstanding customer service and we will definitely be back.:) Larry & Renee
from Sacramento, California
Submitted on 06-09-2016
My stay at the Hard Rock Hotel San Diego during Labor Day weekend was an excellent experience and I would definitely recommend this hotel to anyone visiting San Diego and looking for a place to stay. The service was awesome and Shannelle Lopez and was extremely helpful in making my trip one to remember. Larry from room service was also very helpful as well in providing the room with all the necessities I need for a quality stay.
from
Submitted on 12-09-2016
Celebrated my 30th here Sept 11. I got a cabana & I was told while there's no DJ, there'd be music on Sunday. There was, but it was so low it was barely audible in the cabana. The speakers were either not on or not working. We asked for help but to no avail. Our servers, while the first girl was friendly, wasn't too consistent in service. The second one was just gone & had to be hunted almost every time. The same was said across the board by several of my guests. She also seemed either bored or ... Read more
from Cheshire, Connecticut
Submitted on 12-09-2016
We had to stay here as a part of a business trip for my husband. 2 yrs ago we stayed at the Omni which is right across the street. Comparing the two, since they are both in an excellent location, the Omni is WAY better suited for families (and anyone not looking to get drunk and have sex). As cool as the memorabilia was to look at, the room itself was less than impressive and overly pungent with the idea of partying, drinking and screwing! Alcohol and ads for it everywhere, and a snack tray full... Read more
from Greensburg, PA
Submitted on 12-09-2016
Worse hotel I've stayed at. Upgraded to what I was told was a suite. Absolutely the poorest layout of a hotel I've ever seen. Bathroom was in the middle of room with no privacy. Toilet was on one side of room with a clouded door that was open at the top and bottom. If you sat on the most uncomfortable couch that was in the room you could see directly into the bathroom. Why have a door? The shower was across the room with the same situation. When you came out of shower you better be dressed as y... Read more
from Winchester, California
Submitted on 13-09-2016
This was our 4th stay at the Hard Rock San Diego. I don't think we will ever stay anywhere else. The location is amazing. The rooms are stylish and stunning with a bit of edge. The atmosphere, food, and staff are awesome.
from
Submitted on 13-09-2016
I've had the pleasure of being a guest at the Hard Rock Hotel San Diego a few times and I must say that the team there truly goes above and beyond to ensure your stay is memorable! I've gone many times with my boyfriend and my most recent visit was for a few of my friends birthdays and they all loved the rock star treatment they received! These were experiences you simply don't get from other standard hotels in San Diego. Almost like Las Vegas in San Diego! From the booking, to the check in, du... Read more
from San Diego, California
Submitted on 14-09-2016
I got a Gold Suite to celebrate my birthday and had what was easily the best party and birthday night of my life thus far. The concierges, Robbie and Reggie, were both Grade A examples of what I hoped to see in Hard Rock customer service, and should probably get paid more everybody else. They went above and beyond my best expectations in making sure me and my girlfriend had a good night, and I can't say thank you enough. Reggie made sure I was in a party mood before i even made it to my room wit... Read more
from San Diego
Submitted on 15-09-2016
This rock and roll hotel was so much fun. We had a conference there. The service was outstanding, the food was incredible, The rooms were very nice and clean. Comfortable beds. Loved the memorabilia and the great music that was played. Very fun place for a conference. I will bring my family back.
from
Submitted on 15-09-2016
Can't say enough about the over board treatment and attention to detail the Hard Rock San Diego has, from amazing rooms, to amazing staff, it was a great stay especially with the help of Reggie Garcia, he made sure my stay was the best, Thanks Reggie
from Boulder, Colorado
Submitted on 18-09-2016
Perfectly located with great restaurants in walking distance. Nice room, with excellent layout and amenities. But the walls are thin, pray for quiet neighbors. Good workout facility. Service at pool bar was nonexistent, with four staff members too busy chatting with each other to make the rounds...finally gave up and went elsewhere.
from Irvine, California
Submitted on 19-09-2016
We had a great time at the Hard Rock Hotel over Labor Day Weekend! The staff was amazing and very accommodating. We were celebrating a Bachelorette Party and had a wonderful time! I would stay here again without a doubt! The location is great too! Thank you Hard Rock for making our trip so special and memorable!
from Oakland, California
Submitted on 19-09-2016
Hosted a company offsite at Hard Rock Hotel - San Diego last week and the venue, service and people were OUTSTANDING!!! I was pleasantly surprised at the level of responsiveness, extremely fast set up/tear down of meeting rooms, impeccable service and great food! Would highly recommend this venue for both meeting/conference space as well as personal vacation destination/space. Hard Rock Hotel San Diego really ROCKS!!!
from
Submitted on 19-09-2016
We have stayed at many hotels in the San Diego region and only 1 really stands out amongst the rest and that is the Hard Rock San Diego! Besides having some of the best suites in town they have an outstanding staff! Elaine and Robbie are some of the friendliest hosts you will ever meet and will bend over backwards to make your stay the best possible. Great job hard rock and keep on rocking!
from San Diego
Submitted on 22-09-2016
Hotel was clean and staff was very friendly. The food was good as well as the beverages. The rooms were clean and room service was very courteous. Overall, this was a very successful business trip and I will likely come back again.
from San Diego, California
Submitted on 25-09-2016
Overall, a nice property, located near Civic Center. Trolley, and Petco Stadium. Stayed on 12th floor facing convention center and found train stops/traffic noise to be a little loud, particularly in wee hours of the morning. Liked free Electra Bikes...we rode about 20 miles and would encourage guests to road test before going far; one of the bikes had very poor brakes. Rooms were very clean, contemporary, and beds were very comfortable.
from Junction City
Submitted on 26-09-2016
I have stayed at multiple Hard Rock Hotels. Every time, I am more then pleased with their level of service, hospitality, cleanliness and professionalism. I used the workout room 3 of the 4 mornings and it too was clean and welcoming. If you like the Hard Rock theme, I would highly recommend this hotel.
from San Diego, California
Submitted on 26-09-2016
My husband and I bought a travel voucher for a 50-minute aromatherapy massage, champagne, and access to the Hard Rock pool. We were so excited to try out the spa and lay by the pool on Sunday, but we were let down. When we checked in, the attendant took our voucher information and sent us to the locker rooms. We waited for a bit in the lounge and were welcomed by our therapists. The massages were really good, and we both felt relaxed. Once we finished, the front desk attendant walked us to ... Read more
from San Francisco, California
Submitted on 26-09-2016
Great place to stay & located in the heart of the Gaslamp quarter. Right across from Petco park as we attended 2 Giants games cause we're from SF. Soundproof rooms Rooftop pool & bar Nobu Gym Good eats
from
Submitted on 28-09-2016
The facility and amenities are great. Everyone greeted me with a smile and asked me if there was anything I needed. Additionally, I arrived early and was accommodated with a room prior to the standard check-in time.
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