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Hampton Inn & Suites Ontario

Orange County, CA, US (SNA)

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Based on 387 reviews
Our Hampton Inn and Suites is newly built. We offer luxurious accommodations for both the corporate and leisure traveler. The hotel is adjacent to the
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Hampton Inn & Suites Ontario
4500 East Mills Circle, Ontario, CA US 91764

a relaxing stay at the gateway to Southern California...welcome to the Hampton Inn & Suites Ontario.Ontario's lush landscape is home to California's oldest winery, as well as dairies, orange and olive groves, and vineyards. Because of Ontario's location at the apex of three major freeways, the city is known as the Gateway to Southern California. And guests at our Ontario hotel will enjoy staying at the center of it all! Less than an hour from our Ontario hotel, you'll find mountain ski resorts, fresh-water fishing lakes, Pacific beaches, wineries, day spas, Disneyland and Hollywood. The Hampton Inn & Suites Ontario hotel is conveniently located adjacent to the Ontario Mills Mall where you'll find numerous restaurants, shops, and theaters. Plus, we're just four miles from the Ontario International Airport, which offers a great alternative to the hustle and bustle of LAX. It's all here, just minutes from our Ontario hotel. services & amenitiesHere at the Hampton Inn & Suites Ontario, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional.Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized.* Meetings & Events * Local restaurant guide

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

Based on 387 reviews
from Aberdeen, United States
Submitted on 01-05-2016
this hotel was selected because of business trio purposes. the breakfast at the hotel in the morning was convenient and the hours it was available were convenient as well. the room was comfortable and clean. i felt safe staying here
from Denver, Colorado
Submitted on 06-05-2016
The staff at arrival and departure was very courteous and welcoming. My room was clean, quiet and comfortable. I arrived for the complimentary breakfast towards the end of service and the staff was very accommodating to refill whatever was empty so that those of us who arrived late had the same selection as those who arrive early. Overall, I think it was a great day!
from Thornton, United States
Submitted on 13-05-2016
The room was very clean, the staff very helpful and friendly. The wifi was giving me a little trouble trying to connect, and the breakfast was tasty , lots of variety every morning. They kept the eating area clean and did not let the trash cans over flow. I have been to plenty of hotels that do not keep up with the trash cans and they did a good job of that.
from Seattle
Submitted on 18-05-2016
We stayed here while visiting the area for my daughter's college graduation. The hotel staff were exceptional in all of our interactions. Breakfast options were a bit more plentiful than at other Hampton Inns at which I've stayed recently, which is a plus. The building is situated amidst chain restaurants and a huge shopping mall and so, unless those are important to you, there is not much positive to be said about the local environment. At the same time, we didn't have a problem with noise from... Read more
from Phoenix, United States
Submitted on 23-05-2016
I had a marvelous stay in Ontario, CA at the Hampton Inn Hotel. Wonderful interiors, very good service and some excellent breakfast too. Ok, well, it's not exactly right in the middle, but it's so close you could toss a stone and have it land somewhere on the edge of the shopping center and dinning..and the view...well, we were lucky and got a gorgeous suite with a balcony that opened straight out onto surely what was one of the best views in the hotel...straight down the charming narrow street ... Read more
Submitted on 27-05-2016
The staff is great. The complimentary breakfast is fantastic. Plenty of pillows, awesome extras, and if they had more parking at the actual hotel, the 'almost' would have been left off the title. I still rated it with 5 because I only had to use overflow parking across the street at the mall a few times during my 2 week stay. Would recommend to anyone looking for easy access to freeway, shopping, and restaurants.
from Imperial Beach, California
Submitted on 31-05-2016
The staff at the Hampton Inn were more than amazing! They anticipated our every need before we had to ask. The property is well kept and the rooms were clean and comfortable. The continental breakfast had a great selection. Can't wait to go back.
from Fresno, United States
Submitted on 31-05-2016
The staff is friendly, the room is spacious and clean and the complimentary breakfast is good with lots of options. I like the complimentary coffee, cookies while available and the USA Today. The location was convenient, right across the street from the Ontario Mills Mall and not far from 3 brewery's.
from Pinole, California
Submitted on 01-06-2016
This hotel is in an excellent location! Lots of places to shop and many restaurants to enjoy. Many restaurants are within walking distance of the hotel. We found the hotel to be about average for a Hampton though but it was a bit pricey for the quality; probably due to location.
from Vista, United States
Submitted on 06-06-2016
You will get a clean room safe and easy access location with this hotel. The lobby was clean and staff friendly. I would use again if I need to head up to this area. Its right along side the mall so good access to stores and food. Only down side their was no hot tub, but the rest was perfect.
Submitted on 10-06-2016
Clean hotel and facilities and close to Ontario mall and other nice places. The parking lot is small and gets filled up fast only leaving the mall parking lot as a last resort so be sure to park under some lights.
from Spring, United States
Submitted on 13-06-2016
Easy access from I-10 Hotel staff was friendly Rooms clean Bathroom clean Good location to eating establishments Shopping at mall next to hotel Hotel parking limited - May have to park in mall parking lot Close to ONT
from Moorpark, California
Submitted on 21-06-2016
I travel every weekend due to kids playing sports and we have never been treated so poorly by both morning and night mangers.... The morning manger was rude... Very short when I was trying to discuss how we were treated by the night manager... The night manger was rude and down right condescending.... The house keepers were great!!
from Atl
Submitted on 21-06-2016
Excellent customer service coupled with strategic location and clean rooms and quiet environment with a dedicated staff that is always willing to assist. Coffee and tea was available 24/7 round the clock
Submitted on 22-06-2016
Clean rooms, great location and I would have given a great rating but the experience was soured last weekend due to a rude staff member who was short with us and threatened us if we didn't leave the lobby. Customer service/communication poor and needs improvement as you will lose repeat visits if not addressed.
from Las Vegas, Nevada
Submitted on 27-06-2016
ReVisit to the Hampton Inn, Don't usually stay at Hampton Inn's no real reason, just not a popular choice, my bad. very pleasant stay, bed was a welcome pleasant experience, room was very clean, in room coffee service was easy, (I would have liked 3 cups, but) did not go to the morning breakfast, left before they were ready, pleasant stay. will return
from Blue Springs, United States
Submitted on 28-06-2016
With this you get what you pay for. Limited breakfast and no microwave or fridge in the room. Overall average stay with helpful staff. Parking is very limited on the hotel property, if you arrive late you will have to park across at the mall parking lot.
from Albuquerque, New Mexico
Submitted on 01-07-2016
Mostly welcoming and cheerful staff. Breakfast attendant on Monday was rude, telling me where to throw 2 butter containers in the trash before I was done. Bed was too soft & bugs found twice in bathroom after the room was cleaned.
from Denver, Colorado
Submitted on 05-07-2016
Clean room, good service, no issues. Friendly staff, cookies and lemon water. What more could you ask for on a business trip. I have stayed here twice and I will continue to come back not just for the reasons and the things I mentioned but the consistency of good customer service and cleaniness but the excellence in hospitality
from Chelmsford, United Kingdom
Submitted on 07-07-2016
I stayed here for 4 nights with my husband and my 4 month old baby. The hotel is situated in the area near to Ontario mills outlet mall. It is a perfect location for shopping and dining. The hotel is clean and quite, we all slept really well. We request a fridge and a microwave for the babys bottles and this was sent straight up to the room without any problem. Breakfast was good, a selection of cereals, cooked hot food, bagels and waffles. The breakfast staff were friendly and helpful. Woul... Read more
from North Las Vegas, Nevada
Submitted on 10-07-2016
Complimentary breakfast was delicious! The staff member are very friendly and the rooms are fresh and clean! I am an HHonors Member and was unable to check-out late. Only downfall. Other then that AWESOME experience!
from Santa Ana, California
Submitted on 10-07-2016
Visit La and Orange County got to go to new restaurants and movie theater.Got to go to nearby big bear and arrowhead lake. Visited new malls like Victoria gardens and enjoyed tasting the knew ice cream parlor in Victoria gardens.
Submitted on 12-07-2016
Clean well landscaped building, great lobby & breakfast area. Very clean & well appointed room. Very comfortable bed & linens! Clean bathroom, large space, and awesome shower. Great overnight stay!!!!!
from Las Vegas, United States
Submitted on 12-07-2016
I stay at Hampton Inn all over the country. The Ontario Airport Hampton Inn's staff is great. From having elderly parents with us on this trip and needing special needs of having them close by, to having 2 teenage kids that sometimes can get out of control, the staff was very helpful. Both rooms were clean and we were never interrupted. We also stayed in suite rooms and they were very spacious and the price was well worth it. I wouid highly recommend staying here.
from Ontario, United States
Submitted on 13-07-2016
Received great service from the staff and rooms were clean. AC was not loud. Room walls seemed a little thin though as I could hear the guest next to us. Parking is a little tight but plenty of Mall parking in front of Hotel. Big Mall/Outlet Mall in front of hotel.
from Salt Lake City, United States
Submitted on 16-07-2016
Nice hotel. Good location right off the main freeway. Was quiet and clean. Staff was attentive and very pleasant. Free breakfast and internet. Pillows and sheets smelled and looked clean.. NOOO heebie jeebies here! I would stay here again if I was in the area.
from Hesperia, United States
Submitted on 19-07-2016
This Hampton Inn is a hotel that is worth the money. The staff are friendly and efficient. The entire hotel -- rooms, hallways, lobby -- was very clean! The morning coffee and breakfast are superb with plenty of seating space. I totally recommend this hotel.
from Spring Valley, United States
Submitted on 20-07-2016
My friends and I had a conference which suggested this hotel as one of the choices and we were very happy with it. Our room was quiet and comfortable. The breakfast was great. The parking free and much of it. Located by the mall, able to walk there in 2 minutes for many food choices. My only wish would have been to have a jacuzzi, but they have a small pool. Very cozy and friendly staff, clean and reasonably priced.
from San Diego, California
Submitted on 20-07-2016
We went to a conference in Ontario and needed a place to stay. This place served it's purpose. Loved that it was across the street from the mall...not that we got to check it out aside from going to get something to eat. Very centrally located to everything else.
from Ontario, United States
Submitted on 22-07-2016
We loved this hotel! It was clean and nice. Our A/C didn't cool well and our room always felt damp. The in room internet wasn't the best but it was better than nothing. The staff was super helpful and polite! The complimentary breakfast was always amazing!
from El Cajon, California
Submitted on 23-07-2016
Clean, quiet, comfy beds and great access to Mall. The staff was courteous and the contintial breakfast was yummy. I would recommend this Inn. I would choose to stay here again if I am ever in Ontario.
from Houston, Texas
Submitted on 26-07-2016
With most chains you get consistency and this hotel is no exception. It is conveniently located to the mall and numerous restaurants. The rooms are comfortable and staff was very friendly and helpful. The location is next to a busy street, and the road noise may bother some; however, the hotel provided a packet of ear plugs next to my bed, which was that one extra level of service I like to see. Breakfast selection is standard Hampton with hot and cold selections. The hotel is updated... Read more
from Montgomery, United States
Submitted on 25-07-2016
We were very impressed with the knowledge and friendliness of the staff. They went out of their way to make us comfortable and inform us of nearby eateries. The complimentary breakfasts were varied and of high quality. Highly recommend as a good value.
from Orlando, Florida
Submitted on 31-07-2016
Okay property but just a little old and dated. Rooms were clean and the location was excellent. Unfortunately, I booked online and had to leave early (4 nights instead of 5) and the folks wouldn't/couldn't do anything to refund my 5th night. Left an unpleasant taste upon leaving.
from Shrewsbury, Pennsylvania
Submitted on 31-07-2016
This hotel needs to have someone come in to train the staff. They where rude and they gossip about the guest in front of other guest. The maid service dont respect your wishes. We were treated as if we didn't pay to be there.
from Garland, Texas, United States
Submitted on 08-08-2016
Great place to stay! Clean friendly and plenty around for you to do. Great breakfast. Easy access to airport. Would definitely stay there again and would recommend to anyone. Internet worked which is hard to find sometimes.
from Simi Valley, United States
Submitted on 22-08-2016
No surprised here which is why I like staying at the Hampton. I always know what I'm going to get and it's always at a decent price. Room is clean and comfortable. Breakfast is decent for a few days (if you stay much longer it starts to repeat itself).
from Mesa, United States
Submitted on 23-08-2016
I recommend this hotel along with others in the Hilton group. The staff is always friendly and helpful. Rooms are always clean and smell fresh. Hotels are safe! The cookies and coffee are great and always fresh.
from Ontario, CA, United States
Submitted on 26-08-2016
Great location to the Ontario Mall, restaurants and airport. Hotel Parking is limited but Mall parking is nearby across the street. Will attempt to book this hotel for all future travel events. Clean rooms are par for the Hilton hotels.
Submitted on 05-09-2016
Very friendly and helpful staff. My daughter's volleyball team was in from Tennessee for a tournament at Pomona College. They allowed us to have at taco cart for one night with the team and then provided razors (20) and shaving cream so the girls were able to go to the beach over the weekend. All interactions with the staff were wonderful.
from Easley, United States
Submitted on 06-09-2016
From the time we arrived, the staff went above and beyond helping us. We had never been to Ontario, CA before but they offered helpful tips regarding traffic, things to do, etc. They also upgraded our room since we were a couple to a king suite considering our stay was going to be a little longer. I definitely recommend this hotel to anyone traveling or just visiting the Ontario, CA and or surrounding area.
Submitted on 08-09-2016
We do ice skating competition on Ontario, every thing sounding this Hotel just perfectly great, Restaurants, Malls, Even Costco. The Hotel itself is very nice and comfortable. We just got so muck nice rest from competition even kid got some study at hotel room. Anyway, it just Great to stay this hotel, I will be back.
from San Diego, United States
Submitted on 08-09-2016
The location is within the Ontario Mills mall | shopping center so this is convenient. As a Diamond member, I was disappointed with the level of "service" to that status level. For example, rather than offer a "complimentary" drink and/or snack, they told me it costs 125 Hilton Honor points, which is not the standard procedure at most other Hampton facilities. Also, my room did not have a refrigerator. I need one for medical reasons so they delivered one to my room. Anyway, there were some disap... Read more
Submitted on 09-09-2016
I stayed here for business. The accommodation were great. Breakfast was great eggs to waffles. Everyone always greeted you with a smile. The location is great with lots of dining. There is a shopping mall across the street. Don't forget to get the fresh cookies after work in the lobby!
from Chino Valley
Submitted on 11-09-2016
We've stayed at many Hampton Inn's and we have never been disappointed. My grandsons travel with us most of the time and love the pools and food. The rooms are large and clean. The staff was very friendly.
from Las Vegas, Nevada
Submitted on 20-09-2016
This is a very nice hotel in a good location. There are plenty of places to eat close by and there is easy access to the freeway. The rooms are clean and the beds are comfortable. The staff is very courteous and helpful.
from San Diego, California
Submitted on 11-10-2016
Great hotel and you can't beat the price! Staff was friendly, hitel was clean, beds comfortable, free breakfast was pretty good. Location was great next to Ontario Mills Mall and all the restaurants. Will stay there again.
from Visala, United States
Submitted on 11-10-2016
The best stay ever. I am telling all of you I have stayed at 5 star properties and resorts and this is write up there with them. The staff is well trained in customer interaction and they have the ability and desire to take of all your needs. The kitchen staff were on the ball with all the little things.
from Redding, United States
Submitted on 18-10-2016
Room was very nice. Very clean and great location. Shopping right across the way. Lots of restaurants within walking distance of the hotel. Our only concern was that the staff wasn't giving excellent service. We have stayed here before and in the past the staff was excellent.
from Fullerton, California
Submitted on 20-10-2016
The Hampton Inn usually does not disappoint. Had a one night stay here while on a business trip. The hotel was nice and quiet and the rooms are spacious. There was very little noise at night and was nice for a restful sleep. The only issue I had with the hotel was the parking situation. There is not enough parking spaces for the hotel on the lot of the hotel. When the spaces are full, you need to park in the mall parking lot which I was not comfortable with late at night.
from Beaverton, Oregon
Submitted on 24-10-2016
Want complaints? Go elsewhere. This chain practices customer comfort. Warm smiles. Hot breakfast. Free parking. Dream producing beds. Soft towels. Stress free environment. They strive to make the time spent on your visit trouble free; as far as accommodations are concerned.
from Cleveland, Ohio
Submitted on 25-10-2016
Very good Hampton Inn, everything was as expected and actually a little better. Nice decor, clean, great staff. All the gym equipment worked and overall the facility was in great shape. I would certainly stay here again and recommend this location.
from San Francisco, California
Submitted on 26-10-2016
As a Diamond Hilton Honor member, I travel a lot for work. I always stay at Hiltons as you know you are getting a quality hotel. This hotel was nice but more like a Motel 6 as far as room decorations/furniture. Needs to be updated for sure. However the staff is incredibly friendly and location is great - located walking distance to outlet mall and restaurants and 7 minutes to Ontario airport.
from Fletcher
Submitted on 31-10-2016
The Ontario, CA Hampton is a very good hotel in a good location to the I-10 and the I-15. I have stayed her numerous times over the years. There are restaurants within walking distance and one right across the street. Fitness center was nice and the equipment worked. Parking is limited, but there is plenty in the Ontario Mills Mall lot 50 feet beyond the entrance road. It is pricey at certain times.
from Indianapolis, Indiana
Submitted on 04-11-2016
The room was large, clean, and updated. It had plenty of amenities (fridge, microwave, desk, tv, coffee, ear plugs, etc.), and the bed was very comfortable. The common area is very nice as well. The customer service really makes this place stand out though. As an example, I was up several hours before breakfast (about 4am). I went to the front desk to see if coffee was available. Then I noticed someone beginning to set up the breakfast area. She provided me with a cup of coffee and a pastry fro... Read more
Submitted on 04-11-2016
As this was a business trip, it was just a place to stay overnight. Adequate, but not a place I would choose for any longer than a night or two. Walls are thin - someone with a very bad cold across the hall was coughing continuously and the next door neighbor had the TV blaring until the early morning hours.
from Fontana, United States
Submitted on 06-11-2016
You feel at home the moment you arrive at the Hampton inn & suites in Ontario. You are greeted with a smile from check in to check out. I was in a double queen studio suite and it was very spacious. The layout of the room is very nice. The bathroom was a nice size as well. The toilet was a nice space away from the bathtub. In some hotels you can use the bathtub as a footstool to the toilet, since it's so close. You don't have to feel claustrophobic in this bathroom. The feature I like the most i... Read more
from Los Angeles
Submitted on 15-11-2016
Service, staff, Clean rooms, complimentary breakfast was awesome. I was skeptical at first about staying here. But after this great experience. I will keep the number for reservations to all ways stay at this Hampton Inn.
from Tucson, Arizona
Submitted on 25-11-2016
Easy access from I-10. We had an excellent dinner at Ontario Mills Mall across the parking lot at Market Broiler. Breakfast was very good, bed comfortable, room was quiet, and Internet worked well. Overall, an excellent place.
from El Paso, Texas
Submitted on 27-11-2016
It's a great location and it's close to everything. Great experience and great breakfast options. It changed daily. I will definitely stay here again if I travel to that area again. It's right next to a huge mall and several restaurants. Great options right next door to you.
from Lancaster, United States
Submitted on 29-11-2016
Very Clean room. People are friendly. Breakfast is ok, A little bit small room compare to others. Pillows could be better. Parking a little bit away from the building. They have small parking infront of the hotel.
from Ridgecrest, California
Submitted on 29-11-2016
The room was very clean and quiet. However, with it's proximity to the airport we expected a shuttle to be available. The staff notified us that there was no shuttle; they would call an Uber driver for us.