"This is one of the worst hotel experiences 've ever had. My complaint is with the terrible service I received from the front desk staff and not hotel amenities, although the condition of the room is a bit dated. The bathroom faucet would not stop dripping and the room ceilings looked like something from 1960s.

When I first checked into the hotel on Friday morning (3am) the person at the front desk did not appear to know what he were doing. He seemed like he was arguing with the other person at the front desk about which room to give me. As a result, I was standing there at 3am for 20 minutes waiting for him to check me in. I understand if you are new, but at 3am, the last thing a customer wants to do is wait for 20 minutes while you try to figure out what to do. Not to mention that I could barely understand what he was saying. When I had asked him how much the internet charge was, he told me $9.99 per day.

The next morning at 8:30am, I was woken up to a drill (due to hotel renovation) in what felt like the room next door. Unfortunately, the drilling and construction work seemed to go on for the entire day. This means that if you plan to visit this business hotel and try to work out of it, don't plan on it since you'll definitely be distracted by the sound. As a matter of fact, don't plan to sleep past 8am either if you are a light sleeper like I am.

When I finally called down to the front desk to complain, the staff replied Oh didn't you see the signs at the front. First, I did not see any signs and more importantly why would you put your hotel guests in a room where construction work was occurring next door? She assured us that Friday was the last day that construction was going to occur. Saturday & Sunday morning at 9:22am, I started to hear the drills again. When I called down again, they said, oh we didn't know this was happening but you can talk to our supervisor if you like. My reply was don't want to waste anymore time with this but will speak to your supervisor when I check out

When I checked out, I had complained again, and they said oh sorry, we'll have our supervisor give you a call to talk to you more about it. I politely left my number with them and have not yet received a call. Also, the internet charge for the room is $9.99 per computer although the front desk only told us $9.99 per day.

For the same price, I'd stay at a Kimpton property hotel or The Standard instead this hotel charges $25 per day for parking anyways. At least at those other hotels, I can expect better customer service and free internet.


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"Hotel was very nice but the area not so much. I've never been to LA before and will not go back. I was suppose to receive a $50 food credit but it was not recognized by the hotel for staying over 2 nights. Bookit.com reimbursed the $50 which was nice. I was initially very mad about the $24 a day they charged for parking but got over it due to the convenience factor. I don't think they should charge at all for a guest staying in their own hotel but they do. Breakfast is EXPENSIVE! Not at all impressed with that but service was great. Did not eat any other meals there. Rooms and beds were very nice and comfortable. Very clean. The hotel itself was great but I'll never go back to LA so I would not stay there again but would recommend it. Very helpful staff. Hopefully when they switch over to a Hilton they will get rid of the $24 parking fee."

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"VERYY VERYY GOOD AND GOOD LOOKING !!!!!!!CLEAN GOOD FOODS? HAPPY NEW YEAR 2012!!!!!!!"

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"I let the hotel know that my husband was having surgery and the hospital highly recommended this hotel. I also informed them that the price I could get from Bookit was $50 less than the price the give the hospital to give it's patients. They told me that they couldn't match the price. When we arrived, we were given a room that was unacceptable. Plug covers were off and wires were hanging out of the wall along with wall paper peeling off the walls, a dripping sink in the bathroom and the grout on the tile of the floor was either off or chipping off. For the rating this hotel had, we felt it didn't meet that rating. I went to the lobby and complained and the girl at the desk said that we got a standard room and that is what we paid for. She said that since we booked it from a third party there was nothing they could do. After me complaining further, and told her this room was unacceptable for my husband to come back to after surgery, she upgraded us to a deluxe room. It was much nicer, but the phone didn't work, the fridge every time you opened the door it would fall. For a hotel that is recommended by a hospital, we were not satisfied."

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"Not quite sure how the recent reviews were so positive. Not clean, mattress must have been 20 years old. Hand soap and bathroom soap not sealed (usually at least you take out of a box so it looks new) looked like it was already used (dried bubbles on soap). Sink overflowing while trying to brush my teeth (clogged).

Company booked for me pictures looked great on the website...I quickly realized they were far from recent. I can assure you the room pictures looked nothing like my room.

$30 a night for valet be prepared upon checkout - during checkin no mention of parking fees.

I was on the highest floor room 2105 maybe they havent remodeled this portion of the hotel as of yet."

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