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Four Points by Sheraton LAX

Los Angeles, CA, US (LAX)

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Based on 2969 reviews
This hotel has been designed with the business traveler in mind and has a concierge as well as a business center.
Room & Rates

Accessible Room with 1 King Bed - Includes Free Wi-Fi

Room Amenities
  • 1 King Bed
  • Complimentary WiFi
  • Complimentary Bottled Water
  • 32 Inch Lcd Tvs
    These rooms have been recently renovated (09)
  • This is an Accessible Handicap room
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Deluxe Room with 1 King Bed

Room Amenities:
  • 1 King Bed
  • Complimentary WiFi
  • Complimentary Bottled Water
  • 100% Non-smoking
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Deluxe Room with 2 Queen Beds - Includes Free Wi-Fi - Four Points by Sheraton LAX - 1

Deluxe Room with 2 Queen Beds - Includes Free Wi-Fi

Room Amenities:
  • 2 Queen Beds
  • Complimentary WiFi
  • Complimentary Bottled Water
  • 32 Inch Lcd Tvs
    These rooms are newly renovated (09)
Hide room details
Traditional Room with 2 Queen Beds - Includes Free Wi-Fi - Four Points by Sheraton LAX - 2

Traditional Room with 2 Queen Beds - Includes Free Wi-Fi

Room Amenities:
  • 1 King Bed
  • Complimentary WiFi
  • Complimentary Bottled Water
  • 100% Non-smoking
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Traditional Room with 2 Double Beds - Includes Free Wi-Fi

Room Amenities:
  • 2 Double Beds
  • Complimentary WiFi
  • Complimentary bottled water
  • 32 Inch Lcd Tvs
    These rooms are newly renovated (09)
Hide room details

Traditional Room with 1 King Bed - Includes Free Wi-Fi

Room Amenities
  • 1 King Bed
  • Complimentary WiFi
  • Complimentary Bottled Water
  • 32 Inch Lcd Tvs
    These rooms have been recently renovated (09)
Hide room details
Four Points by Sheraton LAX
9750 Airport Blvd, Los Angeles, CA US 90045

Why Stay Here

FREE LAX Airport Shuttle
FREE Wireless Internet
On-Site Restaurant and Bar
Outdoor Heated Pool
24-Hour Fitness Center
Concierge Desk
Business Center
Guest Self Laundry
Wake-Up Service
Work Area

Resort Details

The recently renovated Four Points LAX is in a perfect central location. This hotel has been designed with the business traveler in mind and has a concierge as well as a business center. The Four Points LAX is ideally located for quick access to the airport as well as for visting all of the great sights and attractions Southern California has to offer. Experience great hospitality at the Four Points LAX and feel free to use the complimentary LAX Shuttle for your trip home.

Accommodation Details

Four Points by Sheraton Four Comfort Bed
Hairdryer
100% Non-Smoking Guest Rooms
Wake-Up Service
Radio/Alarm Clock
Air-Conditioned Room
Free Bottled Water
Free Wi-Fi
Concierge Desk
24-Hour Front Desk
24-Hour Check-in/Check-out Program
Day Use Room Program
Express Check-in/Check-out
Guest Laundromat

Restaurants, Lounges & Bars

Attention beer lovers! Join Four Points in celebrating one of the world`s oldest beverages as they bring back Beer Appreciation Nights. On the second Friday of every month, Brewster`s showcases a style of beer, a region or a brewery which results in an opportunity for you to taste a number of unique beers. Brewster`s regularly features over 100 carefully selected beers along with tapas pairings to go with 18 flat screen TVs and a great sports package.

AMENITIES:
  • Airline Desk
  • Banquet Facility
  • Business Center (+)
  • Car Rental Desk (+)
  • Executive Floor
  • Fitness Facility
  • Golf (nearby) (+)
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Restaurant
  • Room Service (+)
  • Valet Parking (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2969 reviews
from Fort Myers, Florida
Submitted on 21-05-2016
Good hotel for stop over in LA. Close to all rental car companies. Most offer shuttle to you hotel. Hotel shuttles run ever 20 min to LAX . Rooms are quiet Hotel has restaurant and bar. I don't know what other four points her life. But this hotel for this night was in my Perdiem. It's fine.
from
Submitted on 22-05-2016
We stayed here for one nights layover. We were able to check in early which made a big difference to us as we'd been travelling for the last 20 hours. Shuttle bus from LAX was easy and very convenient both ways. Furniture in room was in need of an upgrade but room was clean and beds were comfortable. From some of the reviews I was reading before we left I was a little concerned but all was fine.
from Rancho Cucamonga, California
Submitted on 22-05-2016
Heavy doors SLAM shut. Rude neighbors means you will be awake throughout the night. East side of the building is like a motel. Large glass window doesn't buffer hallway noise.Thin walls; hear talking in the room next door. Difficult to get the room temperature balanced. Needs an upgrade. $25.00 per day parking.WIFI sucks. Not worth price. Positives= staff were nice, towels soft, good food. Comfy bed/pillows. Lobby is nicely decorated and inviting.
from
Submitted on 24-05-2016
My friend and I stayed at this hotel for just one night and it was great. The service, food and facilities were excellent. I would definitely recommend this hotel. My daughter did it as a Mother's Day gift and when she told the front desk, they gave us vouchers for food and drinks (even room service was included for the vouchers). The rooms were beautiful and clean.
from
Submitted on 02-06-2016
Staff was extremely friendly and helpful. This hotel is not the same caliber of other 4 Points I stayed at. Room was extremely mediocre, ... outdated and very basic. I got the room through Priceline so perhaps some of the other rooms were higher standard. If the price is right I wouldn't avoid the hotel but for the same price I think there would be better options.
from Sydney, Australia
Submitted on 05-06-2016
The FREE SHUTTLE is really easy and so fast - gets you from LAX to the hotel door to door in under 10 minutes. Check in line was busy on a Saturday night, but got through pretty quick. Hotel is dated and dirty to say the least which is why I gave 3 stars otherwise the beds are super comfortable (like all the SPG chain beds). Airconditioning was the old style so it was very noisy. Check out is fast and friendly and shuttle comes every few minutes back to the airport. All in all, a solid stay.
from
Submitted on 06-06-2016
We were pleasantly surprised by this hotel. It fit every one of our travel needs. It was within walking distance of our rental car return, so we dropped our bags at the hotel and returned the car, walked back and took the convenient airport shuttle the next morning. No parking fees! The restaurant was open late, food was decent and it's a pet friendly hotel. Clean too. I'd stay again.
from Gloucester, United Kingdom
Submitted on 06-06-2016
A nice hotel situated near the airport, Helpful and friendly staff, they successfully arranged a tour and a cab for us. Room was large and comfortable, very clean but view overlooking staff car park and bins. Unauthorised $143 withdrawal taken from my card with only an explanation stating 'sorry, the computer just grabs an amount' ?? Yet to have it returned. Keep an eye on your card payments.
from Fort Worth, Texas
Submitted on 17-06-2016
This hotel was very disappointing. My room was very small, the bed was uncomfortable, and there was no alarm clock in room or outlet by the bed to plug my phone in. It was also very noisy. I did find the staff to be accommodating.
from Joshua Tree, California
Submitted on 18-06-2016
For me this is one of the best hotels at the los angeles airport. I have stayed here numerous times and have gotten great service. We get upgraded when they can, the new shuttle service is a wonderful addition, directly to airport, no waiting like previous. rooms are very spacious and light. one of the most important features is the windows open, letting in fresh air, so you do not keep breathing disgusting recycled air from ac. Parking is easy and lots of room, try to get weekend parking packag... Read more
from Cincinnati, OH, USA
Submitted on 18-06-2016
I spent one night here before an early morning flight. The property is located near rental car facilities, allowing you to return your rental car the night before and take the hotel's airport shuttle to catch your flight. The price was about average for hotels in the area. The hotel is an older building, but the room was clean and the bed was comfortable. The TV channel selection was good. There was a free appetizer reception the night I stayed, but I was unable to attend. Parking is $25 per... Read more
from Seattle
Submitted on 20-06-2016
Stayed here after a late flight into LA, with plans to uber to port terminal the next day for cruise. After waiting for the shuttle almost an hour (after repeated calls assuring us it should be there any minute), and watching them pack on way more than they should, we got to the hotel to then wait in line as they checked in all those people from the shuttle. Very slow elevators didn't help the rush of people trying to get to their rooms. I'm not super picky on cleanliness, and the bed was comfo... Read more
from Minneapolis, Minnesota
Submitted on 20-06-2016
Overall lobby was very nice. Great location! I think they could of spent a little more time in bed rooms. For the price I think they could of done a better upgrade(s) for the rooms. T.v, showers, etc. For the price if I ever was to come back I would stay in a different hotel. Staff was great and very friendly.
from New Orleans, Louisiana
Submitted on 25-06-2016
The room was spacious and the beds were like a dream with all the pillows. The lobby was very nice with check-in, coffee bar, and bar with many tvs. We went on bus tour of LA that was impressive. We went to Griffith Park, observatory and zoo.
from
Submitted on 26-06-2016
I stay at this hotel frequently when coming or going from LAX. The rooms are spacious and it is one of the quieter hotels around the airport. Shuttle service is timely and the staff is always helpful. Also the room service food is excellent.
from Ojai, CA
Submitted on 26-06-2016
We've stayed here several times when leaving on an early morning flight from LAX since we live 2 hours away from the airport. The shuttle(s) run every 15 minu between the hotel and the airport and back again. The parking lot is outdoors and uncovered. The rooms are fine. Checking in was slow--there was only one clerk although the front desk had spaces for about 5 clerks. It was annoying to have to wait behind 4 other guests checking in at 9:30 pm on a week night. My daughter liked the well-equip... Read more
from Havelock North, New Zealand
Submitted on 08-07-2016
We have stayed here every year for the last five years and I have reviewed this hotel in the past but there are many great updates and refurbishment in 5 years. Staff are friendly and helpful. Rooms are sufficiently big enough for the stop over. Big King beds and good linen. Large sunny outdoor Pool with Bar and food, with plenty of loungers to get rid of the jet lag. Restaurant and bar food much improved and very good for a meal, breakfast and lunch. Budget rental cars right across the road whi... Read more
from
Submitted on 08-07-2016
I would like to recognize Tito or kuya Jess (guest service) for his warm treatment, friendly smile.... i arrived at 6am in the hotel, unfortunately my check-in suppose to be at 11 or 12pm, now imagine where i can go with 2 luggage of almost 100 lbs after a long flight with 2 stops. Philippine - Guam - Honolulu - LA...so i meet Kuya Jess, a friendly person who keep me update with what should i do, or where i can go....without to worry about my luggage... Salamat po, ingat ....
from Ventura, California
Submitted on 14-07-2016
Good overnight for early morning flight. The rooms need major update. Good beds but bathroom super old. Had an AC problem but was able to have an electrician fix it. Make sure you in line for the bus they only can take 11 at a time.
from Santa Barbara, California
Submitted on 14-07-2016
I live in Santa Barbara and getting to an early morning flight out of LAX means driving and parking or taking the airbus which for an early flight means leaving the house around 3 AM. Many times I will airbus down the night before and stay at the Four Points. The rooms are good and clean as they are at their other locations. This one has a really good selection of beers on tap and in the bottle (like over 100 if I recall correctly). They have a shuttle that runs to LAX and it's only a few minute... Read more
from Townsville, Australia
Submitted on 15-07-2016
We used this hotel as a brief stopover prior to a late night flight (didn't actually stay the night). Its probably amongst the older hotels next to the airport and this shows a bit in the rooms. The bathroom was quite small, but otherwise it served our purpose and was comfortable enough. We ate the restaurant, which delivered a pretty good meal. Interestingly, they offer a remarkable list of boutique beers.
from YORKTOWN, VA
Submitted on 16-07-2016
The lobby and the public areas downstairs are very nice. My room was older and could use some updating, the air conditioner didn't co below 74 until the morning I was ready to check out. The bed was comfortable and clean. Some of my co-workers mentioned the noise from the airport disturbed them, but I didn't even notice from my room. This hotel is very close to the airport and the hotel shuttle wars great for pick up and drop off!!!!
from Atlanta, Georgia
Submitted on 17-07-2016
The hotel is huge, long walk from the front to check in and elevators. Sheets on the sofa bed didn't look clean so we called down and they brought up sheets and pillow in a large, clear plastic bag. About midnight we discovered that the sheets in the plastic bag were wet! Hubby took them down to the desk and got dry sheets.The handle on the bathroom door seems to be installed backwards, the door does not close securely.The room we are in is outfitted nicely, newer furniture, curtains. The hallwa... Read more
from
Submitted on 18-07-2016
We stayed here overnight after arriving in la. Great location for car rentals pick up( budget rentals across the road ). Got two rooms for the family of four. They put them side by side. Burger King across road 4 min walk . Hit the spot for late night nourishment . All in all I would recommend.
from Isle of Man
Submitted on 20-07-2016
I stayed here for 1 night whilst on business. It ticks all the boxes as it were. The staff were helpful and very efficient, Jonny on CheckIn was very good. The rooms are quite big and comfortable. Everything was tidy and clean on arrival. The shower and bathroom whilst basic are perfectly adequate. The towels could perhaps do with renewing but again perfectly suitable for the task at hand. It was quite a late arrival so I just ate in the bar which had some good craft beers on tap and friendly s... Read more
from Manchester, United Kingdom
Submitted on 22-07-2016
We stayed here for 4 days on our arrival so the we could do all the LA sights amd then be away from the City. We also stayed on our last night before getting our flight home. The locarion to the airport and LA was perfect. The hotel itself is nicer inside that it looks from outside and has everything you need, including online check out. The only thing that needs to improve is the check in desk. As this is for for both check in and normal hotel enquiries the queues are long. On both check ... Read more
from Asheboro, North Carolina
Submitted on 22-07-2016
We stayed here for a quick overnight before an early flight. Arriving about 4 pm, there were two employees doing check in, and we waited over 1/2 hour. We had two rooms. The clerk asked if we wanted to be very close or very far apart. We said, "Same floor would be great". He gave us 216 and 218, telling us they were next to each other. When we arrived at the second floor, we realized that 216 was all the way at the end to the right of the elevators, while 218 was to the left. Not impresse... Read more
from
Submitted on 23-07-2016
This is close to the airport and it is fine for a standard hotel. The room had some maintenance issues that just seemed like something housekeeping should have noticed. The room was very humid and we could not get comfortable all night. The servers in the sports bar were wonderful, we enjoyed dinner there. The staff at the hotel seemed to be wearing many hats and not very eager to assist. I'm not sure I would stay here again unless I had to.
from Santa Fe, New Mexico
Submitted on 25-07-2016
Checked in the evening before an early morning flight. Friendly staff, very nice room. AT 1AM A GROUP ENTERED THE FLOOR, MADE CRAZY-NOISE, KIDS JUMPING, SLAMMING DOORS.... Ok, "this is going to go away soon" I thought. No. Kept going. Frolicking in the corridor, adults voices, kids screams... CALLED hotel security. "We will send someone up in a few minutes." 10 minutes go by: no one. Call again. 5 minutes later a security person arrives, who is slight build and 5' tall. Good luck. Talks to... Read more
from Auckland, New Zealand
Submitted on 26-07-2016
From beginning to end was amazing! We dropped our bags to this hotel for 10 days and returned before boarding our flight back to New Zealand. Bags were well looked after. Staff were very helpful and friendly. Airport is very close and they have free shuttles that run very consistently. Pool area is great while you are waiting for your flight. Very clean rooms and lovely housekeepers
from Tahiti, French Polynesia
Submitted on 27-07-2016
Arrived late but there are shuttle from airpot every 30mn. I chose this one because it was near the airport, a gym and a shuttle; The room was spacious, very friendly staff. 2 free bottles upon arrival in the room, a fridge (really nice). It's only at 13 US dollars from Westfield mall (one of my favourite in Culver City) there are taxis outside the hotel all the times. Free wifi. I was on the 6thfloor but I dont remember the number.... I will go back.
from Hope Island, Australia
Submitted on 27-07-2016
2nd time staying here was hoping it might be better than the 1st ,paid for a deluxe room under the 24hour room policy ,but the room was the same as a standard we had last time . Rooms are very small and need updating along with bathrooms ,don't think I will return gave it a second chance but no better than the 1st time
from London, United Kingdom
Submitted on 03-08-2016
After a 7 hour long flight I was looking forward to getting settled for the evening and a chance to catch up on emails and work. The shuttle service is complimentary and it was very easy to find and access from the terminal I came into. No call necessary and the driver was nice, polite and helpful. The ride didn't take more than 5 minutes. The hotel itself has a small, but nice enough outdoor pool, right outside the lobby which was a nice touch and there is also a fitness room/gym. Check-in was... Read more
from
Submitted on 03-08-2016
Outside the hotel the Four Point logo shines and the Apple Macs shine in the beautiful lobby. But inside the room, things were clean, beds were tidy. However the bathroom was not too good, there were hair all over the floor and the towels had a little bit of hair before using also and there were very little amenities, other than the hand soap, shampoo and the conditioner, nothing else were provided (except upon request). The bathroom also suffered from lack of ventilation, there was only a small... Read more
from Philadelphia, PA
Submitted on 05-08-2016
I stayed here for the weekend while in LA on business. The hotel is very close to LAX and all the major car rental agencies (DIRECTLY across the street from Budget) For a 3 star hotel this place was definitely lively. When I arrived there was aDJ spinning at the outdoor pool and it seemed to be the place to hang out. There is the requisite cafe/bar with a small coffee bar as well as a full menu of lite bites as well as entrees. I had a few appetizers and they were pretty good. The drink me... Read more
from California
Submitted on 06-08-2016
Like many hotels close to international airports, they tend to be more worn down from constant use. The Four Points was no exception. The room just never felt clean and that was before I found a large yellow stain on one of the pillow cases. I got into my room late and after driving for almost 5hrs to get to LA I had no energy to wait around for someone to bring me a new pillow, so I just threw it on the floor in hopes it would be taken away in the morning. To my surprise and disgust, when I got... Read more
from Santiago, Chile
Submitted on 06-08-2016
The hotel is good but the rooms are not worth 3 stars. My room felt like 90% humidity with the air conditioning not functioning, just a crappy fan. Asked for a room change (2 beds), as no room with the same bed config was available I asked for two single room. The girl from the laughed... The best solution was: go to another hotel Don't visit this horrible rooms hotel and crappy service.
from
Submitted on 12-08-2016
Riza Mellendrec, the manager on duty, made my stay exceptional. She was so warm and welcoming and did everything possible to accommodate my family of four, including two young children. Also, Johnny, who checked us in, was extremely professional and friendly. The room was perfect and the breakfast was delicious. The shuttle to the airport, both to-and-from, was timely and courteous. We used the long-term parking which was affordable, convenient and secure. They made this Gold member feel l... Read more
from Oslo, Norway
Submitted on 14-08-2016
Super friendly staff, nice quite rooms, that were well kept. Also close to westfield shopping centre, if you need some last minute shopping before leaving. They also have very nice airport shuttle, that is not like the other super noisy once. The food was good, they offer both a nice dining restaurant and a grill place for more basic foods like sandwiches and burgers.
from Manchester, New Hampshire
Submitted on 16-08-2016
The positive points of the hotel include: location to the airport; free airport shuttle; pool and other outside areas and the public rooms. Now the negative: although the room was very clean and relatively nice the thermostat was set at 62 degrees and literally an ice box upon arrival; the port on the desk to set up a computer did not work; the USB charging port did not work; the phone did not work (At All). Checking in was easy, checking out was easy until I tried to explain what was not wo... Read more
from
Submitted on 16-08-2016
Great hotel staff! Everyone from front desk, waiters and housekeeping were very friendly. Nice cold rooms . Clean swimming pool with ample seating. Awesome chicken sandwich at the bar and really big local beer selection. Definitely coming back when in town.
from Covington, Louisiana, USA
Submitted on 16-08-2016
Very outdated, dark. Took forever to check in. Place was old and nothing felt clean. In for one night, early flight and I couldn't wait to leave. I think there is s nicer section of hotel but if you get the old dirty section, they need to inform you and give BIG discount.
from Vancouver, Washington, United States
Submitted on 01-09-2016
Booked off of Hotels.com. Very nice hotel. Updated lobby. Check in was easy and friendly. Room is great for business traveler. Plugs on the desk. Fridge in the corner. Comfortable chair and big desk. Free wifi was too slow to stream football. Air conditioner worked great as it's a hot day in LAX today. Price value was excellent.
from New York City, New York
Submitted on 07-09-2016
We have stayed three nights in this hotel when visited LA for business. Check in was painful. It took a while to get our keys.Walls are not soundproof and I could hear everything from the next room and corridor. My room could be definitely better cleaned. I read a review here that somebody had a hair and blood on the bathroom floor. Seems that we have shared the same room. it is funny but I had a feeling that somebody got killed in my room. My laundry didn't arrive on time so I had to check on t... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 12-09-2016
I had opportunity to stay a lot of times, all staff are very kind, special Juan front desk, Jess, Thereza taking care about transportation with airport !!! Congratulations for Sheraton !!! Very nice staff
from Miami Beach, Florida
Submitted on 13-09-2016
As a Platinum SPG member I am very picky with my hotels and when I find a place that make me feel like home... I make it my home. The staff is great and very knowledgeable of the area. If you go to the Restaurant as for Marcela, Patty or Don Jose or Doña Maria... They will treat you like a VIP.
from Birmingham, United Kingdom
Submitted on 14-09-2016
I advise you do not stay at this hotel! Upon arriving the hotel pre authorised $50 a day for a 11 night stay, nowhere on the hotel confirmation via Booking.Com does this clarify this. So basically they charged my card £1200 and put a pre authorisation hold on my account for an additional £1500 . Completely ruined my whole holiday, so I had no money in my account other than the US dollars that I had on me, thankfully my friend that was saying with me helped me out otherwise I would of been com... Read more
from Oceano, California
Submitted on 15-09-2016
Room was not clean. We found a neck tie underneath desk. Curtains were torn and ragged, but that was in the reviews. We would have hoped that would have been corrected. Employees gathered at the end the hotel lounge bar laughing and joking about the guests, complaining about upper management, ignoring the customers, then clearing out when the boss came around. Happy hour was not offered until we asked about it. Parking lot and spaces too small. Gentleman handling shuttle rides in the early morni... Read more
from Brasilia, DF
Submitted on 17-09-2016
Not the best hotel I've stayed in but I sure do like it. Close to the airport and just a few minutes walk from some nice places like CVS, Trader Joe's and a few restaurants and tattoo shops. If you catch bus number 3 in a bus stop nearby you'll be in Venice Beach in less than 25 minutes. The hotel is pretty clean, the restaurant is decent and the employees are very helpful. I've been there 3 times and like it more every time.
from Jakarta
Submitted on 17-09-2016
Stayed for 2 nights. Easy to get to this hotel from airport. Easy to go to down town LA. Not so easy going to my room though. While staying there one of the elevator is broken. Difficult to get to my room. Guests were complaining but no action is taken.
from Bay Area
Submitted on 18-09-2016
3½* Four Points by Sheraton Los Angeles Airport Complimentary shuttle service to and from airport Friendly staff Happy Hour in the bar area Room are nice; bathrooms are clean I didn??t like the bed; it was too soft
from Houston, Texas
Submitted on 22-09-2016
Stayed one night, was able to return my car rental and walk back to the hotel. My grandson enjoyed to pool. Our room was as expected but nothing fancy. We had room service for dinner and I do have to say the food was very good and they were very quick in delivering. We had early morning flight, left at 4:45! Shuttle was timely and friendly. Very quick ride to airport. My biggest problem was the wifi, very slow, we were not able to watch Netflix for the buffering.
from Mississauga, Ontario
Submitted on 15-10-2016
We stayed there because of the Sheraton brand. Disappointed because the room was rather small for four sharing it. One bed was right up against the wall so if you had to get out of that side you had to climb over your partner. Expensive too! Taxes in it amounted to US$170.00. Breakfast was good but expensive too! $30.00 for two plus tip. Concierge told us it was $30 to $35 to take a cab to Marina Del Rey. We took the local big blue bus for $1.25 each way. I am an spg member and only got 593 sta... Read more
from
Submitted on 17-10-2016
Our parents and we were staying at this Hotel in our LA trip. On the second day, there was severe water leakage in the room above our parents??, and their room got impacted as well. There was NOBODY contact us at the first point until we got back and found it out. Our parents?? stuff have been moved around. My husband and I went to the front desk immediately, but the person knew nothing. After he talked to manager, he gave us the key to another room. I??ve asked if there is anything got wet/d... Read more
from Martinborough, New Zealand
Submitted on 17-10-2016
Stayed here 1 night before flying home. The porter brought our bags to the room unloaded them took he trolley out the door came in shut the door saying nothing but obviously waiting for a tip. Gave him a tip but was horrified. Would not stay here agiain
from St. Petersburg, Florida
Submitted on 18-10-2016
Its a very nice hotel and well situated for the airport. Rooms are very nice, clean and well maintained but the wifi is very poor infact we could not get anything in the east wing. Even in the bar the wifi was pretty near non existent so would be reluctant to evan recommend.
from Orange County, CA
Submitted on 27-10-2016
Stayed here for one night for a business conference. Staff was great especially the concierge/bell desk. They went out of their way to help me with whatever I needed. The room was mediocre. It was standard. Sheets were clean but bathroom could have used a little more cleaning. I didn't have any information about the hotel in my room and did not know they offered room service.
from Georgia
Submitted on 31-10-2016
Stayed here one night to be close to airport. All of the staff I encountered were very nice and helpful. They get a A+ for customer service. My room was average, and certainly fine for a single overnight stay. I did not eat at the hotel, but I did walk the couple of blocks to a sub shop for dinner. The price was very competitive compared to other hotels in the area, and I would stay again.
from Manteca, California
Submitted on 31-10-2016
Thanks to the staff members including there management I will NEVER attend this four points again, the front staff miss informed me after a 5h drive and a very long night after arriving here giving me the run around and basically voluntarily canceling my reservation after a disagreement we had. The staff was very snobby not to mention laughed at the fact I couldn't get my room the manager Lupe decided that the line was to long at 1:30am so she needed to push me aside and felt the need to take c... Read more
from Albuquerque, New Mexico
Submitted on 01-11-2016
The check-in can take a while, so be patient. The staff is very attentive and the manager is "super" helpful. If you have any problems let the staff know and they will correct it if they can. This is an older property, so don't expect luxury. The food is good in the dinning room and at the bar. Again, be patient. Best part of my stay was the shuttle service to and from LAX!
from New York City, New York
Submitted on 05-11-2016
I had an early morning flight, so I chose this because it was a good value and close to the airport. My room (519) was big, clean and quiet, and the desk staff gave out delicious chocolate chip cookies at check in! The bed was comfortable, and in the morning, the shuttle ran on time and dropped me right at my terminal. The hotel was a good value.
from Boston, Massachusetts
Submitted on 11-11-2016
Upon arrival I was greeted miserably by the agent and I asked for a quiet room as I was over 15 hours ahead of time from my flight from Asia. The agent insisted it would be. The room overlooked the roof and had two beds. I called to move, was on hold for twenty minutes. Finally got back to phone to say I could move. Was offered to have key delivered, I said ok but then put on hold again to confirm that someone could. This took another 10 minutes by which time I grew impatient and hung up. Waited... Read more
from Nashville, Tennessee
Submitted on 14-11-2016
I booked a last minute room between international flights for somewhere to rest and be refreshed. It was just what I needed! I was especially attracted to Sheraton, Four Points because of the location, free airport shuttle, free WiFi and affordability. The hotel has a restaurant on site and there is a burger King right across the street. In N out burger was just a mile, $5 uber ride away. I used the hotel pool which had a very nice pool deck, and very clean pool facilities. The staff were very h... Read more
from Seattle, Washington
Submitted on 14-11-2016
This stay was one of those "Need somewhere cheap to stay before an early flight" situations. The lobby looks ok, and you can immediately tell this huge hotel is geared towards conferences. Well, the fun ended there. The room really had a bad odor to it, think old 1970's casino. It also looked like the room hadn't been updated since about 1970 either. Needless to say, it was in dire need of a makeover and about 400 bottles of Febreeze. A shuttle from another hotel came to take us to t... Read more
from Los Angeles, California
Submitted on 18-11-2016
Room extremely clean, ready when requested, room staff, especially Este Estrada were very accommodating, courteous and efficient. Breakfast set up on time and cleared away magically and the same with Lunch on all three days. This lady is a credit to the Sheraton on Century Blvd.
from Bangor, Maine
Submitted on 18-11-2016
Stayed here one night in November '16. Staff was very attentive. Greeted me as an Honors member and said "Happy Birthday" to me. That was a surprise. The room was clean and seemed to have been updated. The bar was open in the evening after the restaurant was closed. My wife said the fish tacos were excellent. In the morning we had the breakfast buffet which was $21 plus tip. Other choices are available for a little less. Service was good. Food good. The Budget rent a car lot is right across th... Read more
from Palestine, Texas
Submitted on 18-11-2016
Bathroom door didn't close, carpet was frayed, the very heavy dresser was pulled out away from the wall making a tight room even tighter. Elevators were a long walk from the front desk. Dispensers in the shower didn't work. Lack of maintenance attributable to the sheer size of this hotel probably. Smokers were RIGHT outside the door and unavoidable if you wait for a shuttle, and we did. On the plus side, if you're renting from Budget car rental, you can turn in your car rental mere steps awa... Read more
from Palm Springs, California
Submitted on 19-11-2016
Havent stayed here in years. Still the same friendly place I remember. Excellent rooms and friendly staff. Some of the staff are people that were there 15-20 years ago when I stayed frequently. Breakfast not included in rate but there is a fast food place across the street.
from Emerald Isle, North Carolina
Submitted on 19-11-2016
My wife and I had to find a hotel near LAX. The price was good and the customer service was great. This was very nice after dealing with airline employees most of the day! Monica at the front desk was great and bartender was perfect. Our driver back to the airport was great also . I would recommend this for a quick stay near the airport
from Guadalajara, Mexico
Submitted on 20-11-2016
An excellent option near the airport. As expected from a Sheraton hotel, the rooms are great, good service and very clean. Love the fact that there were nearby restaurants and walking around there was great. So if you seek an option near the airport, I strongly recommend this great hotel.
from Vineland, Canada
Submitted on 24-11-2016
The lobby, pool, restaurant and ameneties of this hotel are very good. The public areas of the hotel are quite attractive. I don't know about all the rooms but ours was quite tired and in need of an upgrade. The windows could use replacing they were fairly flimsy and definitely didn't muffle the sound of the planes much. The bed was very comfortable though and the room did the trick for an ovenight stay. All the staff were very helpful and friendly so I would recommend the hotel for sure.
from Dong Hoi, Vietnam
Submitted on 25-11-2016
Normally, this isn??t how I would start a hotel review, but hey, what airport hotel serves Orval Trappist beer and at only a 50% premium on its normal bar price? Not bad at all, not bad at all. We??re off to a good start if they??ve got Orval, Duval, Firestone, and so on. That said, you better have a thick Texas roll in your pocket if you want to have lunch or dinner in the restaurant, even if it is pretty tasty for a hotel restaurant (the fish and chips were nicely done, at least for me). Th... Read more
from
Submitted on 27-11-2016
Hotel is located close to the LAX airport, easy to get to main highways to travel around LA. hotel staff is very professional, very nice and friendly. During our stay there was a problem with sound alarm on the floor where our room was located and person at the front desk didn' t make any issue to find another room for us. Despite many hotel guests being frustrated by this alarm problem, staff was all the time calm, nice and ready to help. Thank you for professional taking care. After this room ... Read more
from Auckland, New Zealand
Submitted on 28-11-2016
Booked a 2 night stay here as a "trouble free" end to a three week holiday. Somewhere close to the airport. Location is great. The issues started at checkin, we were advised that the booking was for only one night and as it had been prepaid they were unable to extend it, fortunately I had all the documents on hand to prove I had paid for 2 nights. Eventually the staff member extended our stay for the prepaid 2 nights, stating that the back office would sort it out. All seemed fine, the next ... Read more
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