BookIt.com Verified Traveler Lynne from Livermore, Calif.

"This is a very nice motel for the money. Nothing fancy, but clean and friendly staff. We loved the Space museum right across the street."

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BookIt.com Verified Traveler Jim from Menifee, CA

"The hotel staff was friendly and helpful. The room was clean, and everything worked well. There was plenty of free parking."

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"I had been looking forward to staying at this motel after seeing fairly good customer reviews. But I am disappointed to say that our stay at the Studio Inn and Suites was not a pleasant one due to the uncleanliness and rude hotel workers. After we checked in, we found black (maybe pet) hairs all over the bed, sheets and pillow cases, a cigarette burn and other stains on the sheets. We had to change rooms once already after they gave us a smoking room when we had requested a non-smoking room, so we decided to just request new sheets and stay in the 2nd room instead of switching rooms again, since it was already late at night and we were tired, and figured we'd settle it in the morning without a problem. In the morning, we also noticed that the bathtub was also not cleaned very well, leaving behind dark dirt stains. There was also still an open pack of shampoo remaining from the previous guest that had not been discarded.


When we approached the hotel staff in the morning, and told them about the hair on the sheets and the unclean bathroom, they just simply said that they would give us a new room as if it was no big deal. They did not apologize or offer any compensation. They said that they have the sheets washed by an outside company so it wasn't their fault that there was hair on the bed. When we requested some compensation or a discount off our stay for the poor experience, they said that we should've told them immediately in the middle of the night instead of waiting until the morning, and only offered $10 off our stay, and argued with us that it was our fault for not informing them right away. We requested to speak to a hotel manager or supervisor and they refused to let us speak to them on the phone or give us their phone number.

We felt extremely disrespected and cancelled our 2nd night's stay and left immediately. They also would not give us any number to call to speak to their supervisor and told us that the manager would call us in the next few days. We still have not heard back from their manager to this day. Please avoid this overpriced and unclean hotel with poor customer service."

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