Submitted on 18-10-2016
When you're traveling with stay to play organizations, you get stuck with whatever hotels they offer - at the rate they give you. This was on the higher end as far as team rates go. We've stayed all over the place because we're down for tournaments regularly in HB area - and the fields range from HB, Irvine, Fountain Valley, and Anaheim. This is a nice area, safer than some of the other stay to play places we've found ourselves in - and fairly centrally located as far as the varying areas of the...
When you're traveling with stay to play organizations, you get stuck with whatever hotels they offer - at the rate they give you. This was on the higher end as far as team rates go. We've stayed all over the place because we're down for tournaments regularly in HB area - and the fields range from HB, Irvine, Fountain Valley, and Anaheim. This is a nice area, safer than some of the other stay to play places we've found ourselves in - and fairly centrally located as far as the varying areas of the fields. There are decent family restaurants, Target, Vons, and convenience stores within a 2 mile radius. Very nice. The staff was very friendly, although not really "helpful" as far as actually accomplishing things. Nothing trip-ruining or anything, but I asked for extra blankets (it was FREEZING during our stay - I'm getting to that) and I was told with a big friendly smile, "Of course! I'll get them sent right up." She made a point of speaking into her little headset-thingy, but it never happened. But, I mean, she was really smiley and friendly about the false hope she gave me, so I guess there's that. :) The elevators were quick. The bathrooms downstairs lobby area were clean. The breakfast area was nice, and it was clean. The room keys all worked, the first swipe. I know it seems small - but what's with temperamental room keys and having to hold your mouth right to get your darn door to open, anyway? The keys were great and opened all the doors (side doors, and laundry facility) right away. Our room was clean and your standard hotel room. TV worked well. And guess what? In a world where teeny tiny pillows are becoming the trend, this place had real pillows! Yay! And 4 on each bed! The linens smelled like bleach (of which I'm a fan because I equate bleach to CLEAN) and the white duvets were clean. The posters on the walls told me that they proudly change ALL the linens and the duvets with each guest. I'm a germaphobe, so I liked seeing that. We looked for bedbugs and other nasties, and found nothing. All was good. The laundry "facility" was one washer, and one dryer. It was 1.75 to wash, 1.50 to dry - 45 min. There were supposedly laundry soap and softener sold at the desk, but this aint my first rodeo so I travel with my own. I beat feet to the laundry as soon as I dropped off our girls because I knew there was only one. The breakfast was fine. It wasn't great. But it was fine. I'm always sort of shocked when the fruit selection at California hotels isn't good, but whatever. I'm more of an "oatmeal and coffee" kinda gal, anyway - and they had that, so I'm all good. Their coffee is offered in several strengths, which I liked. Their robust coffee was, indeed, robust - and I need a lot of that when I'm traveling with 13 teenage girls and their families. We traveled through that lobby at 4am, and again at 11pm, and each time there was hot coffee, tea, and hot chocolate. The girls would have liked cookies. :) They also get another point for being awesome and providing our girls with grab-and-go bagged breakfast-ish fare at 5am. I've stayed all over the place, and aside from one hotel that actually opened their breakfast area early just for us (they're hard to get into because of stuff like that!), no other hotel has ever done that for us. These girls have to get ready to go play sometimes at 4am, and finding food can be tough. We choose our hotels on the quality of the breakfasts as well as the rooms, so this was a nice touch. The bathroom was clean - great to see individually wrapped paper cups. Neutrogena haircare and body lotion, I like that. The shower pressure is dismal, but I've come to expect that in a state that is experiencing a drought. The shower curtain was clean, no mold and nothing smelled bad. The drains ran well and none in our party had any complaints about that. Now the craziest part of our stay: the hallways were FREEZING. Like, teeth-chattering cold. See-your-breath cold. The girls were walking around in blankets and hoodies, and being from the Pacific NW, we aren't wussies about cold! It was 80 degrees outside, and at least 50 inside. We complained and got no response. Several families were complaining, including families not in our party. We had to turn the heat on in our room. Several members of our party ended up with headaches and messed-up sinuses from the crazy heat/cold situation. In the grand scheme of things, that's a fairly minor beef. I think most of us just found it bizarre. And my final gripe - which is fairly specific to a sporty family - is that a fridge is just necessary for us. We have lots of sports drinks, water bottles, protein shakes, small meals, etc. Not having a fridge stunk. It ends up costing us more overall as a family, because we eat out more often and can't save meals. That seems small, but at $15-20/meal, it adds up over 4 days.