from San Francisco Bay Area
Submitted on 28-06-2016
I had stayed at a Homewood Suite in Tukwila, WA previously and it was very nice. We were planning a special weekend, 6/24/16-6/26/16 and booked a room at this one at San Francisco Airport-North several months in advance. We used the "on line" check in process 24 hrs in advance but was only given the option of three rooms to choose from. We always like to be on a top floor to avoid any noise above us. One of the rooms we could check in to was on the 2nd floor and I assumed that was the top floor....
I had stayed at a Homewood Suite in Tukwila, WA previously and it was very nice. We were planning a special weekend, 6/24/16-6/26/16 and booked a room at this one at San Francisco Airport-North several months in advance. We used the "on line" check in process 24 hrs in advance but was only given the option of three rooms to choose from. We always like to be on a top floor to avoid any noise above us. One of the rooms we could check in to was on the 2nd floor and I assumed that was the top floor. --When we went to the hotel, we followed the GPS in the car and are taken on this long frontage road that was pretty rough. There was an enormous dip in the road that could even be dangerous at night!! It looked like they were doing road work so hopefully this will be fixed.-- On Saturday, we just dropped off the luggage in the room and left as we had plans in San Francisco. I noticed the room was smaller than expected and painted an institutional beige like they use in mental hospitals and prisons where I have worked many years earlier in my life. I noticed the furniture was a bit shabby and worn, too, but It wasn't until later that night that the real nightmare began.---When we got back to the room, I heard something that sounded like a train going through the room. I looked outside our bedroom window, and sure enough, there were railroad tracks!! It was already pretty late and these were commuter trains so we just hoped they would quit running early since we had to get up early the next day and had much that we wanted to do. The trains went by about every 15 minutes that night and in between the trains, the floor above us creaked when people walked across the floor above us. In the hotel where we had stayed the year before, there was fresh fruit available in the lobby and I was feeling like a snack so I called down to the front desk to ask if they had fresh fruit available either in the lobby or in their "convenience store." I was told that they would "check" and call me back. I never heard from them again. I finally took a sleeping pill to try and get some sleep. Somewhere in the night, the trains stopped running but they were back early in the morning, much earlier than i had wanted to wake up!! I could hear a baby crying through the walls at that point. Half jokingly, I said to Milton,"it feels like we are in one of those New York tenements from the 1930's with the babies crying and the trains going by outside the bedroom window!" The air conditioner in the room was almost as loud as the trains.--- Milton had already had breakfast and complained about the noisy, packed breakfast room. I didn't have time to eat as we had places to go and things to do so I made some coffee. I noticed an empty beer bottle in the cabinet that was apparently left by the previous tenants!! .-- Later that night, back in the room, trains were going by every few minutes again. About 1am, I woke up with an upset stomach and needed some antacid. I went down to the lobby but nobody was at the front desk. I found the "convenience store" which was a closet sized area with a few amenities but no antacid. About that time, a woman emerged from a doorway behind the front desk looking like she just woke up. She did turn out to be very helpful, though, directing me to a 24 hour pharmacy a few miles away that I could drive to. She was still at the front desk when I returned.--- The next morning, I went down to get some breakfast. The breakfast room was much too small for such a large hotel and it was packed with people with nowhere to sit and felt very chaotic. I was ambivalent and irritated by the entire experience and went to the front desk and told the sole clerk there that I felt the hotel should have, at the very least, informed us about the trains that ran so frequently outside our room. His reply? "I will look into it." Look into it???? What??? Was he doubting that there were trains outside our window???? Was he doubting that we had not been informed of this before checking in??? He offered no apology or consolation. He seemed totally disinterested. "I will look into it," is all he had to say!!!! This is a Hilton??? --- I returned to the crowded, chaotic and noisy breakfast room. There was a line formed and I asked a young woman, what we were waiting for? She replied, "There are no clean plates." After a few minutes, about 6 cheap, plastic plates appeared and the line moved forward. I got some of the powdered eggs and greasy bacon. I didn't see any potatoes. There were three juice containers but two were empty and the third had just a few glasses of OJ left so I grabbed a glass of that. I saw some oatmeal that looked like leftover "slop" from the reality show, "Big Brother." There was only one kind of pastry and only a few of those left. There was no waffle iron like they had in the much nicer, much larger and much less chaotic breakfast room at the Homewood in Tukwila that i had enjoyed so much. I didn't see any staff. I think they were all in the back washing dishes or something? Since there was nowhere to sit, I returned to the room with what i had been able to scavenge from the breakfast room. Now it was Monday and the trains were going by in one direction or the other, about every 5-10 minutes. I shot some video. We could hear the people in the next room talking, I took some video to capture the sound of their voices as well. Above us, the floors creaked. A baby cried. Our "special weekend' had been more of a nightmare at the Homewood Suites by Hilton San Francisco Airport- North. In the kitchen, I noticed a small placard that read, "Be at home: While you're here, we want you to be at home. If for any reason you are not satisfied, just let us know. We'll make it right or your night's stay is free." Hm. Well, apparently that isn't true because all I was told when I complained was, "I'll look into it." Thanks, Homewood Suites! (I am posting pics AND video!! Please be sure and take a look for the REAL Homewood Suites, San Francisco Airport- North. A picture is worth a thousand words and video worth even more. Not sure who is writing all these "positive" reviews!!)