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Sheraton Tucson Hotel and Suites

Tucson, AZ, US (TUS)

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Based on 546 reviews
This hotel has undergone a $4 million transformation and now blends the intimacy of a boutique hotel with fun and function of an urban retreat.
Room & Rates
Club - Sheraton Tucson Hotel and Suites - 1

Club

The spacious Club King Suite features one king size bed with custom designed, extra thick pillow top mattress, plush duvets, five goose down feather pillows, separate sitting area, city or courtyard views, daily housekeeping, Club Access and private bathroom.

Room Amenities

  • Free Wi-Fi
  • Coffee / Tea Maker
  • Complimentary Designer Toiletries
  • Hair Dryer
  • Desk
  • Mini-Fridge
  • In-Room Safe
  • Cable Television
  • Telephone with Voice Mail
  • Microwave

 

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 Suite - Sheraton Tucson Hotel and Suites - 2

Suite

The spacious Double Suite features two double size beds with custom designed, extra thick pillow top mattress, plush duvets, five goose down feather pillows, separate sitting area, city or courtyard views, daily housekeeping and private bathroom.

Room Amenities

  • Free Wi-Fi
  • Coffee / Tea Maker
  • Complimentary Designer Toiletries
  • Hair Dryer
  • Desk
  • Mini-Fridge
  • In-Room Safe
  • Cable Television
  • Telephone with Voice Mail

 

Hide room details
Traditional - Sheraton Tucson Hotel and Suites - 3

Traditional

The spacious Standard King Room features one king size bed or two double beds with custom designed, extra thick pillow top mattress, plush duvets, five goose down feather pillows, city or courtyard views, daily housekeeping and private bathroom.

Room Amenities

  • Free Wi-Fi
  • Coffee / Tea Maker
  • Complimentary Designer Toiletries
  • Hair Dryer
  • Desk
  • Mini-Fridge
  • In-Room Safe
  • Cable Television
  • Telephone with Voice Mail

 

Hide room details
Sheraton Tucson Hotel and Suites
5151 E Grant Rd, Tucson, AZ US 85712

Why Stay Here

Canyon Theater - featuring stadium classroom seating
Swimming Pool
Hot Tub
Free Wi-Fi
Live Entertainment with a local performer at the outdoor fire pits

Resort Details

This hotel has undergone a $4 million transformation and now blends the intimacy of a boutique hotel with fun and function of an urban retreat. Guests will enjoy the beautiful views of Tucson`s rugged mountain range. The lobby has been redesigned as a Lobby Living Room; and the 18,000 square feet of newly redesigned function space

Accommodation Details

After a long day of work or play, guests can relax and unwind in the spacious guest rooms featuring city or courtyard views, custom designed, extra thick, pillow top mattresses with plush duvets and five goose down feather pillows.
Guest Room Amenities
Free Wi-Fi
Coffee Maker
Mini-Fridge
Room Service
Hair Dryer

Restaurants, Lounges & Bars

Fire + Spice, is the new cutting-edge Southwestern eatery that is a culinary experience you won`t want to miss. Steeped in history and rich in culture, Arizona cuisine blends traditional Native American ingredients, the refined tastes of Old Spain, and the spices, peppers, and cheeses of Mexico. Fire + Spice`s menu is infused with the flavors of all three culinary traditions, and stands at the vanguard of nouveau Arizona cuisine.

Meetings & Conventions

The The Sheraton Tucson Hotel and Suites is an optimal choice for your next business meeting or event. They have 22 meeting spaces in 18,00 sq ft of space including the Sabino Ballroom and Canyon Theatre, which has stadium classroom seating. State of the art equipment and professional staff, you will have a polished and professional experience at this hotel.

Pools & Spas

This hotel has a large outdoor heated pool and a Jacuzzi.

Golf

Arizona loves to golf! There are several award winning courses in the area. ask the hotel to help you set up a T-Time.

Nearby

The following are nearby attractions Raven Golf Club at Sabino Springs
Historic 4th Avenue District
University of Phoenix
Tucson Medical Center
Universitiy of Arizona
Crossroads Festival Shopping 1.6 km/1.0 miles
Park Place Mall 4.8 km/3.0 miles
Old Town Artisans Shopping and Dining 11.3 km/7.0 miles
La Encantada Mall

AMENITIES:
  • 24 Hour Security
  • 24-Hour Front Desk
  • Business Center
  • Business Services (+)
  • Dry Cleaning Service (+)
  • Fitness Facility
  • Free Wi-Fi
  • Gift Shop on Property
  • Golf (nearby) (+)
  • Kids Stay Free (Based on Age)
  • Laundry Services/Laundry Facility (+)
  • Luggage Storage
  • Outdoor Pool
  • Restaurant
  • Safe Deposit at Front Desk
  • Shopping
  • Sundry Shop
  • Valet Parking (+)
  • Wheelchair Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 546 reviews
from Chicago
Submitted on 22-04-2016
My wife and I stayed here one night on the tail end of our vacation to relax and decompress before going home. The place is clean and well maintained with a great pool. They have an excellent restaurant that is open for breakfast, lunch and dinner. The rates are great and the staff is well informed and very friendly. If you stay try the restaurant Boca down the street for artisinal tacos and interesting drinks. I would highly recommend this hotel to any traveler.
from Phoenix, Arizona
Submitted on 25-04-2016
This is a gem. The staff are great, the restaurant is delicious (make sure to try the fire and spice margarita!), the grounds are small yet intimate and the pool/spa is sparkling clean. The rooms are currently being remodeled- I don't know how they can improve! Love this place! Close to nearby restaurants and activities.
from Sierra Vista, Arizona
Submitted on 11-05-2016
My family and I stayed here overnight while attending another function in Tucson. I have to say that I was pleasantly surprised to find that this hotel offered so much and for such a great price. We used SPG points and didn't spend too many. The Sheraton is near several restaurants and offers quick access to any venue in Tucson. We loved the lobby area and the staff was very friendly. The hotel feels like an oasis in the desert, with a nice-sized, outdoor pool in the center of the premises. It w... Read more
from La Crosse, Wisconsin
Submitted on 15-05-2016
Second floor rooms and higher have a shallow balcony, you can step outside, but there isn't room for a chair. Our 2nd floor location provided a view of the parking lot and dumpster, with mountains beyond. Spacious room, good size desk, comfortable bed. When checking out the clerk asked if there were any problems (as everyplace should). I mentioned a housekeeping and a maintenance issue and he volunteered to give us breakfast, Which was normally $10 if I recall correctly, Thank you. Breakfast wa... Read more
from
Submitted on 25-05-2016
They provide small balconies in every room, and they are suites so you can have the dividing rooms. Pool is nice, I am not sure if breakfast is offered. The only bad thing was rude bar staff, hopefully they were replaced by now.
from Tucson, Arizona
Submitted on 26-05-2016
I booked a room here because I am between houses and have been sleeping at my sister's house on the couch temporarily. I have been woke up every morning by loud kids for a few weeks now. I thought it would be nice to get a room for my lady and me to relax and SLEEP IN! Unfortunately I was woken up at 8am by an extremely loud carpet cleaning machine and wasn't able to get back to sleep after calling the desk to complain. When I went to check out I made sure to politely tell the older gentleman at... Read more
from Tucson, AZ
Submitted on 28-05-2016
Yet again another great stay at this wonderful hotel! I have been staying at this hotel for "staycations" throughout the past 15 years now, and the hotel is always pleasant to stay at. Check in was a breeze, I was allowed to check in early at 1, and I upgraded my room to a suite at check in. The room was great, I really love to upgrade to a suite, as it feels like a little apartment lol. I really love that the living room and bedroom are separated by a door, so it allows for a little more pr... Read more
from New Mexico
Submitted on 01-06-2016
Had the worst experience the night before my wedding. The bathroom water did not turn off and the night manager asked if we wanted to move to another room at 11 pm and we were ready to go to sleep. We were in a suite and was told we can move to a room that was not a suite which I paid for. The maintenance guy finally shut off the water 1 hour later. For the inconvenience the night manager said she would comp us for breakfast but failed to let the morning staff know and I was bothered once again ... Read more
from
Submitted on 02-06-2016
Check in at this hotel was luke warm at best. The employee was clearly not connected with our conversation. I asked, "Do you have any rooms available for tonight?" "Yes we have a rooms with one king bed and rooms with two double beds. What would you like?" "One of each please." "Oh we can't do that. We have no rooms with a king and a double." REALLY???? And so it began. The rooms are definitely antiquated which is okay except my first view of the bed was the sheets put on crooked which prompted... Read more
from
Submitted on 07-06-2016
We were passing through Tucson for one night and were drawn to Tucson Sheraton Suites due to the pool and fire pits which were supposed to have s'mores. Well the fire pits were not on so obviously we didn't get s'mores. We decided to relax in the pool, but the pool was filthy. The pump must have stopped working. I called to the front desk and within twenty minutes maintenance was down to clean the pool with the net but I don't think he looked into the pump. The jacuzzi was nice and not too hot f... Read more
from Logan, Utah
Submitted on 12-06-2016
This is a very unique and gorgeous hotel. The lobby is open and inviting with a starbucks inside. The staff was very helpful and friendly checking me in, and they made special effort to tell me the best place to park my car. The outside pool area in the middle is awesome! They were even showing a movie on a big outdoor screen in front of it. I really liked my room, although a little uneasy in the stairwell areas that lead outside. At the time, I needed a separate card to get into the hotel and ... Read more
from
Submitted on 27-06-2016
The employees were all very nice however this hotel was nore of a Motel 6 than a Sheraton. They allegedly are going to be renovating all the rooms..but that was no excuse for the sub par room we were given. Our "Presidential Suite" was definitely not what we expected. We had a small one room King suite then they obviously took down a wall to a former tiny conference room and now called it a "Presidential Suite". They even left in the horrible florescent lighting. Not exactly what you are l... Read more
from
Submitted on 27-06-2016
I have stayed here several times but am writing this review because I am so impressed with the extra mile that Cece went to accomodate our family. The staff is above and beyond helpful and professional but the restaurant needs assistance with customer service and quality. There are so many choices in Tucson for high quality Mexican food, venture out. It's a short Uber ride away. The rooms are clean, perhaps outdated for a Sheraton but still very modern compared to other chain hotels and it is pr... Read more
from San Juan Cosala, Mexico
Submitted on 28-06-2016
I had a most agreeable short stay at this property. George at reception was extremely helpful and gave me a quiet, upper-floor, one-bedroom suite. The decor could stand to be freshened up a bit, but it included a refrigerator, microwave and ample space for my needs. The pool is a good size, but the gym, with its typical assortment of treadmills, ellipticals and free weights is rather compact. The club lounge was nicely appointed, but had rather disappointingly limited offerings for both breakfas... Read more
from Arlington, Virginia
Submitted on 29-06-2016
beautiful hotel and pool. Quiet. Good tortilla soup their restaurant. Executive lounge on 4th floor has good scrambled eggs made with butter and cream. The keeper of this lounge at breakfast, Steve, is very solicitous of the guests. Unfortunately they serve Starbucks but there is good coffee next door at IHOP. At check in they give you a choice---- for every day you give up having your room cleaned by housekeeping you will get $5 off a meal or 500 star program points. I strongly prefe... Read more
from Phoenix, Arizona
Submitted on 01-07-2016
This old hotel is an embarrassment to SPG. I only stayed here to be close to Tucson Medical Center. Everything looks dingy and run down. Stains on furniture and carpet. Crappy TV channel selections. Coffee maker disgusting. Thin floors so I heard every step the guy above me took at 4 am when he decided to do aerobics. Bed was comfy, and they give lots of toiletries. Those are the only pluses. They have a remodel scheduled to start May 2016, but I saw no sign of it.
from Prescott, Arizona
Submitted on 05-07-2016
I stayed at this Sheraton for three nights. It is conveniently located near the Crossroads Center with economical restaurants and a great movie theater. There is a nice IHOP right next door and the restaurant hotel is quite good as well. Sheraton's seem to favor putting two down comforters on their beds even in Tucson, AZ in June! In addition, the windows are not very sound proof. Overall, the room was very clean and comfortable.
from Cave Creek,
Submitted on 15-07-2016
stayed here for a horse show and it was wonderful from room to restaurant. we will be back! We loved the menu and the room was comfy and well appointed. Easy access to horse show at Pima County Fairgrounds too.
from El Paso, Texas
Submitted on 22-07-2016
I've stayed here several times first time when my mother was having her knees replaced because it is right next door to the Tucson Orthopedic office and hospital. Starbucks is in the lobby, plus a business center. Love the courtyard in the center with the pool. There is a small restaurant bar by the pool where there is a happy hour. Secure entrances from the parking lot into the building. They have nice linens and great pillows. Staff is very accommodating.
from Phoenix, Arizona
Submitted on 30-07-2016
There was mold everywhere. Not just mold but black mold. The air ducts were filthy making the air not so clean to breath. Couldn't believe the response from the front desk manager that it was just over looked and the "mold" wipes right off. Yeah right. Stay somewhere else. Not worth breathing in toxins.
from Las Cruces, New Mexico
Submitted on 06-08-2016
Hotel renovation is underway ... it's desperately needed! Rooms are very much in need of housekeeping that makes an effort to remove obvious large stains from furniture. Hotel staff was not friendly, with the exception of the night front desk attendant when we checked in. Made the mistake of leaving 3 clothing items hanging on the back of the bathroom door when we checked out, called on the same day, and on the next day ... about these items & never received a call back from housekeeping m... Read more
from Dallas, Texas
Submitted on 15-08-2016
The lobby of this hotel is modern and up to date, but once getting to a room, it was a total shock. I don't believe I have ever seen carpets as dirty and soiled as were in the room where I stayed. I don't mean small stains, but huge, dark stains that covered large areas of the floor. It seems people have spilled things on the carpet and the hotel has done absolutely nothing to take care of the soiling and unsightly appearance that resulted. Also the air conditioning is one of the worst soundin... Read more
from TOMS RIVER
Submitted on 28-08-2016
Attended a seminar last week at this location with a large group of people. My check in went smooth and professional. The check in area was nice and up to date with a very friendly and courteous staff. After receiving my room key, I walked to my room and found the room to be large and convenient in size, but lacking updates. The rugs were somewhat stained, the bathroom was small and the tub had stains on the bottom. The sofa in the room also had stains on it but I didn't use it. I checked ... Read more
from
Submitted on 29-08-2016
I asked why they didn't notice me in advance. They said they don't have my phone number. They arranged me to a far worse hotel with expensive charge. I called the customer service and they finally waived the fee. I was very disappointed with their service and will not recommend this hotel.
from Misawa, Japan
Submitted on 30-08-2016
The only reason I am giving this hotel 2 stars instead of one is because of the manager. She was kind and friendly although I was totally unhappy with this hotel. The lobby is nice and updated which gives a misleading idea for the rest of the hotel. Check in was smooth, acknowledged my Starwood membership and was given my room promptly. The walk to the room was nice, past the pool area. Once arriving to my suite I noticed that the double glass door were a nice touch BUT the curtain hanging to ... Read more
from Kailua-Kona, Hawaii
Submitted on 04-09-2016
This room was beyond tired, it was exhausted! Stains all over the furniture, carpet. The carpet between the bedroom and the shower was so worn that the tack strip was showing. Teeny tiny bathrooms. They do have signs up saying that they are remodeling, when I was there I saw where they were remodeling, but heard no noise of it (which was great). Im sure they will be beautiful after the update. It's just the updated looks like it needed to happen years ago. I would stay here again, but only in an... Read more
from Hurricane, WV
Submitted on 07-09-2016
They are working on this hotel so it will get better. Right now it is pretty dated. The food at the restaurant is not great. It says it is award winning but I doubt that is very recent. Bar service is great.
from demaileron
Submitted on 24-09-2016
Great Sheridan with wonderful pool area and Starwood Lounge (nice lounge attendant). Open, courtyard-style layout with great rooms. Decent parking lot, many eating options and a full-scale supermarket nearby.
from Atlanta, Georgia
Submitted on 25-09-2016
Upon checking in, we were grateful to have been "upgraded" to one of the specialty suites (by virtue of my wife being and SPG Gold member). However, we were sorely disappointed in the "leftover" suite we were assigned. While much of the property is under renovation, they apparently saved one last suite - for "one nighters" like us perhaps? This room was straight from the 70s - the decor was awful, the doors flimsy, the bathroom was god-awful. Internet connection? Uh. No. You could find the wir... Read more
from Queen Creek, Arizona, United States
Submitted on 03-10-2016
The reviews posted below this one were mixed-to-bad to be honest. We were quite nervous about our stay, which was for a convention at the hotel. I checked in on Friday and was greeted very kindly by the two staffers at the front desk. Both were very cordial and prompt with service. Zero issues with staff, everyone I interacted with (albeit limited beyond check-in) was great. I repeat - no issues. So, was I going to get a renovated room? Would it be an "outdated dirty one" like the posts below? ... Read more
from Rowland Heights, California
Submitted on 10-10-2016
We billeted at Sheraton Tucson Hotel and Suites at E. Grant Ave. Hotel's interior is old but neat and room's spacious! Star bucks coffee, Tazo Tea as complimentary drinks in the room. Breakfast Buffet's a good deal,too for US$12 per person. Place is next to Tucson Medical Center and close to Costco and I Hop. Front Desk Cici and Roxanne are very pleasant.
from Arizona
Submitted on 17-10-2016
The room was a suite, with a quiet air conditioner. The bathroom was a little cramped and on the older side. The carpet definitely showed wear. Again this was a non-renovated room, but it was very clean and fairly comfortable. The pillows were a little too soft and the bed was a little older. The fridge and sinks worked well, I really missed not having a microwave though. The staff was fantastic and the restaurant was decent and staff was attentive. The other facilities were up to date, v... Read more
from Big Sky, Montana
Submitted on 25-10-2016
We were aware that the hotel is under renovation and the rate we got for a suite was very good. The suite was very outdated as we expected, but clean and the king size bed was very comfortable as was the bathroom. The foyer is very modern and updated. The front desk staff were friendly and helpful.
from
Submitted on 27-10-2016
Loved the places it was near to! Definitely visit the RoadHouse Cinemas, Biosphere, and Finger Rock hiking trail. As far as the hotel experience goes, pros were the pool, the room, access to a nearby fully-equipped gym (in addition to the smaller on-site fitness room), and the free parking. Cons were the half-functioning room keys, and the mixups with all service requests (though they were still very friendly). You will enjoy your stay well enough, but you might find better options for the ... Read more
from Sacramento, California
Submitted on 29-10-2016
The staff is very friendly and accompanying. The room is nicely renovated. Nice bar and restaurant located by the pool. Only suggestion would be to allow for more hot water in the shower, Governor set to cold, other than that great stay
from Boulder creek ca
Submitted on 31-10-2016
I made a reservation and was giving a wrong information about a group rate. They told me they were going to get back to me within 48hr. Since they did not get back to me after a week I called back left a message and this very impolite lady get back to me and she talked non sense until I asked her what she was talking about to understand what I had to do. She was interrupting me and she was extremely impolite. They do not know how to talk to they customer. I did not stay at this hotel and I wil... Read more
from
Submitted on 10-11-2016
We have been in this hotel 5 years ago and really liked it than, thats why we came back. But this time It is a chaos. We had a lot of small isseus, together it was a bit to much for the Sheraton. We talked to the manager, but it went on till the last day. Now they have withheld too much money from my creditcard. They claim it is the renovation. I think there is something really wrong in the organisation. I will. Not go back there.
from tacoma
Submitted on 17-11-2016
I would not recommend this hotel. Firstly, they are under construction so the pool is not relaxing at all. The hotel is old. Our room had spots on the chairs and floors. Wallpaper peeling off the walls, cabinets in disrepair. We would have changed hotels however they were all booked. The restaurant was fine. The little gal, Betty was very pleasant. Desk staff was good. However, this is not a location or hotel I would stay at again. The neighborhood is sketchy.
from
Submitted on 17-11-2016
The room was spacious and very comfortable. This hotel had one of the best beds I've ever slept in at a hotel. We got an excellent rate that also included the free breakfast buffet. The buffet was very good with a nice variety of food. The hotel was being remodeled but did not disrupt us in any way. The staff was courteous and friendly.
from Savannah, Georgia
Submitted on 19-11-2016
If you are a business traveler, or just someone who needs to have internet, stay away. The hotel itself is fine, but the advertised wifi often did not work, and was barely better than dial up when it did. I'm presently in town to visit my family over the thanksgiving holiday. I'm on day 1 of a 10 day reservation, and have discovered this short coming. Like many travelers, due to my work, I cannot be without an internet connection. I will have to either find another hotel (difficult with the... Read more
from Alamogordo, New Mexico
Submitted on 23-11-2016
Was there for a conference. The hotel is undergoing renovation and it was hard to maneuver around the work areas. The upgraded rooms are pretty nice. Was a real trip to get from guest room to the conference center. This might be a pretty nice hotel once the renovations are complete.
from North AZ
Submitted on 27-11-2016
Basically the same as before. I use this hotel because it seems the best for the area of town I need to be in. Bear in mind I've stayed in hotels for 3 nights a week for 30 years so I may be a bit jaded in what I call exceptional. This Sheraton is better than anything near by that I have seen but it is getting a little long in the tooth and needs a rehab (seems there were notices of just that this time in the elevator). Our room was OK except that a wall light by the bed fell off the wall when o... Read more
from
Submitted on 28-11-2016
Even paying a dirt cheap holiday weekday price, the ongoing construction noise and lackluster resolution still made a pretty negative impression on our stay, despite the recently renovated rooms which were nicely done. Woken up at 7am each day by forklift beeping, no king size beds as booked available, and a dirty overall location/appearance, sidling the nearby medical center and busy roadways. Food was alright for the location, probably the best part of the stay in addition to the comfortably r... Read more
from
Submitted on 03-12-2016
This hotel is in the process of remodeling so I will overlook some of the deficiencies. Our room was newly completed. It was modern, bright and well lit. The bathroom had excellent lighting, unusual for most hotels, and even had a touch button that lit up the entire mirror. On the negative side, the towels were somewhat dingy and the room has poor sound insulation. The hotel website stated that the room included a hairdryer and refrigerator. Neither was provided. When we inquired, houseke... Read more
from Manteca, California
Submitted on 03-12-2016
This is a difficult review to write as you will see at my conclusion. The hotel is undergoing renovation. The pros: Large room. Bed comfortable. Separate sink area from toilet and shower. Lots of outlets and built in USB ports. Free wifi. Lots of amenities. Nice interior courtyard. Okay neighborhood. Cons: Noisy from the hallway and we could hear steps from above. Single sink. It takes forever to get hot water. Towels are clean but a bit dingy. Glacial wifi. Rickety furniture. (Chair... Read more
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