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Hampton Inn & Suites Phoenix-Surprise

Phoenix, AZ, US (PHX)

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Based on 351 reviews
Surprise is one of Arizona`s fastest growing cities that was founded in 1937.
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Hampton Inn & Suites Phoenix-Surprise
14783 West Grand Avenue, Surprise, AZ US 85374

a nice little surprise in Surprise...welcome to the Hampton Inn & Suites Surprise. When you stay at our hotel in Surprise, you're sure to have a good time. The desert city of Surprise was founded in 1937 by real estate developer and state legislator Homer C. Ludden (he named it after his hometown of Surprise, Nebraska). Today it's gone from a sleepy little desert outpost to one of Arizona's fastest growing cities. Surrounded by one of Arizona's largest mountain preserves, and situated in the gorgeous Saguaro-dotted Sonoran desert on the northwestern edge of the expanding Valley of the Sun, Surprise has lots of surprises in store for you. If you're looking for a hotel in Surprise, we think you'll agree that the Hampton Inn & Suites hotel fits the bill. It's close to the heart of everything, from world-class golf facilities to great restaurants, incredible shopping, and lots of outdoor recreation activities. As for the weather, it's near perfect. Surprise boasts more than 330 sunny days a year, and an average temperature of 85 degrees. Welcome to the Hampton Inn & Suites hotel in Surprise! services & amenitiesEven if you're in Surprise to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional. Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events * Local Restaurant Guide

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

Based on 351 reviews
from San Carlos, Mexico
Submitted on 14-05-2016
We were very impressed with the Hampton Inn Surprise, AZ. Pat, in reception, helped us to find a place to park our SUV and the trailer we were towing and gave us a room where we could overlook the car/trailer. The fact that you can bring your pet without paying extra was also very helpful. We enjoyed a great dinner at the Denny's very close to the hotel and the complimentary breakfast was wonderful. Thank you!
Submitted on 17-05-2016
Stayed at the Hampton Inn because mother in law is in a facility nearby and I'm a Hilton Honors member. It was as I expected, quiet, clean, and well-maintained. Good breakfast, too! Knowledgeable, friendly, helpful people at the front desk and elsewhere at the hotel.
from Los Angeles, United States
Submitted on 19-05-2016
The rooms were great, as well as the complimentary breakfast taken care of by really nice people. And a great breakfast! Rooms were nice and very quiet. Plenty of parking in a great location. Nice people working there and a quality place to stay.
from Las Vegas, Nevada
Submitted on 21-05-2016
I stayed here as the hotel I normally stay at was full so they recommended the Hampton Inn. I have never stayed at one before and lo and behold...I was so pleased, I will stay there every chance I get! Very clean, good, attentive front desk employee and less money that's where I usually stay! Pleasant surprise! Highly recommend...and I understand the first floor of the hotel is pet friendly.
from Colorado Springs, Colorado
Submitted on 22-05-2016
Recently stayed 7 nights at this location. Clean rooms and solid friendly staff. Breakfast lady was very friendly and keep the place clean and stocked. Front desk staff was very helpful. The cleaning staff found a purse I had left there and immediately notified family in the area. Honestly can not say enough nice things about the staff. Our bed was comfortable and our room cleaned very well daily. This place will not disappoint you!
from California
Submitted on 31-05-2016
Good Clean Hotel, free tasty breakfast serving the usual eggs, waffles, etc. Staff was helpful and friendly, however the beds were too firm, not the usual Hampton Inn soft comfort beds I was expecting and the air conditioner was too noisy (no low setting), shower water pressure low although this seems typical of many hotels these days. Dennys Restaurant is in front of the hotel and other restaurants and shopping is within a short drive. Overall, a nice hotel, if you don't mind rather firm beds.
from Seattle, Washington
Submitted on 06-06-2016
Friendly staff, internet access in room, good breakfast, and close to main highways. About an hour from Phoenix airport. Roomy guest rooms, especially loved the full length mirror on the closet door. No chance to use the pool, though looked welcoming.
from Kent, Washington
Submitted on 15-06-2016
When we arrived there was an older lady checking us in which only took a few minutes and I asked if there was anything she could do to make sure my daughter got her Hilton Rewards as she has not been getting them lately. She then said it's on the reservation that is all I can do; and this was not in the nicest voice, you can tell she was irritated. (It does appear that she finally did get her points as I checked a few weeks later after we got home) We grabbed a free cookie from the tray and pro... Read more
from Bellevue, WA, United States
Submitted on 15-06-2016
Carpets were old/stained and need for sure. Window curtains did not have a sheer liner. If you opened the curtains, you lost all privacy. In Phoenix you don't want to be trapped in a dark room with no natural light coming through the windows. The décor of the room was dark and heavy with dark colors and furnishings. The chair was tattered and worn, had stains, and needed replacing immediately.
from Lytle Creek, California
Submitted on 17-06-2016
Hampton Inn and Suites is clean and very comfortable. The price is similar to the other hotels there but the staff and facilities are far superior. I will never stay anywhere else in the city of Surprise!
from Central Point, United States
Submitted on 17-06-2016
We picked this place due to its location and our past experiences with Hampton Inn's. The rooms were clean with the exception of the carpets. They looked like they needed cleaned or replaced. Everything else felt clean in the room, so they either need to replace the carpets or have them professionally cleaned. Also, we did not feel comfortable using the pool because the waster was green looking the whole time we stayed there.
from Ann Arbor, United States
Submitted on 21-06-2016
Hotels in this area of Arizona range from average to poor. This hotel is one of the better ones. Rooms are reasonable, breakfast is slightly above average and their exercise room is actually decent. This hotel is by no means great, but unfortunately it is about as good as you can book.
from san diego, ca
Submitted on 27-06-2016
I have stayed at this hotel frequently when I travel to Arizona. It is in a perfect location for me as I have a family member in this area. I am never disappointed and continue to reserve this facility when I travel here. Will not stay anywhere else.
from Green Valley, Arizona
Submitted on 28-06-2016
Rooms were clean, staff attentive and helpful, breakfast was established exceptional. This property is well situated for either Surprise or Sunday City West business. Worth a try for business or family.
Submitted on 29-06-2016
Got stuck in surprise over memorial weekend. The staff started by making it better! Friendly! Spotless! Great facility. Traveling with 2 Bird dogs can be a challenge but they put us in a first floor Suite right next to the outside entrance.. Perfect! 4 nights and it was fantastic!
from Surprise, Arizona
Submitted on 03-07-2016
Staff if friendly and the rooms are spotless and the breakfast is excellent. I appreciate cleanliness and the Hampton Suites gives me that security. The hotel's location is a plus for me. My air conditioning blew up and with the temperature reaching 100 the Hampton suites was the perfect choice for the night.
from Sun City West, United States
Submitted on 09-07-2016
I have very discerning brothers coming to visit and I told they HAVE TO stay at this hotel ! Added to that this hotel is very close for us to get to and located on a major thoroughfare for easy access to the Phoenix valley as a whole. Great place !
from Murrieta, California
Submitted on 10-07-2016
Wonderful experience during our 2-night stay to visit elderly relatives. The Inn is perfectly located in relation to the senior facilities and hospital. Everything from reservations to check out went smoothly. Room was spotless and complimentary breakfast was amazingly good.
from Redding, Connecticut
Submitted on 12-07-2016
Right from check-in, my experience with this hotel was fabulous. The staff was courteous and efficient and truly welcoming. Our rooms were clean and very comfortable. Our breakfast in the morning was as delicious as one can expect from a hotel. The real highlight, though, was the pool. I am from the Northeast so getting used to the Arizona heat was difficult. The pool was clean and refreshing. I had a room that overlooked the pool/patio area, but noise was not a problem. Definitely consider this... Read more
from Santa Ana, United States
Submitted on 13-07-2016
I go to Phoenix on business and always stay at this Hampton Inn, no matter where my meetings are held. It is always clean and comfortable. The staff is always friendly and helpful. The internet connection is strong and the complimentary breakfasts are delicious. Love this place!
from Louisiana
Submitted on 15-07-2016
Beware of the manager's reception. The lady that is over it is very rude. The king room is overpriced, in my opinion, for the quality that you receive. Lindy at the front desk is awesome, though, and I made sure that I told him so.
from Corona, California
Submitted on 16-07-2016
We were so very surprised and disappointed! We have always enjoyed the Hamptons that we've stayed at in other states. The carpets looked filthy and the air conditioning unit was the noisiest we've ever dealt with. We cut our stay short and moved to a hotel down the road.
from Surprise, United States
Submitted on 18-07-2016
We have stayed at this hotel 3 times in the past year. The staff is helpful and nice. The hotel is clean and the accommodations are always as we request. We enjoyed the amenities and the location is very convenient. We would stay here again for sure!
from Mexico City, Mexico
Submitted on 19-07-2016
I was there for a day and everything was great, room was clean, check in and check out was fast and easy. Staff is very friendly. Price is good. We are definitely coming back next time we are in town.
from Frisco, United States
Submitted on 20-07-2016
Traveled on business to the Surprise, AZ area. I had a great stay here at the Hampton Inn. The staff was friendly, attentive and welcoming. My room was clean no complaints i would stay here again if i am in the area.
from San Francisco, United States
Submitted on 24-07-2016
The staff was very nice and helpful and the hotel was clean. No negative comments and no issues. Good location for Surprise, Arizona and is near medical facilities and shopping. I would recommend this hotel if staying in the Surprise area.
from Yuma, Arizona
Submitted on 25-07-2016
Excellent customer service from the Manager, Gina. I've been traveling with my son for his baseball traveling team and this hotel gets 5 stars from me in regards to customer service. The breakfast is great for complimentary breakfast and everyday they have a different set up.
from Riverside, United States
Submitted on 25-07-2016
The staff are friendly and helpful. Also the room was very clean and the bedding comfortable. The complimentary breakfast is great with so much varieties to choose from. The pool was a wonderful experience. As we checked in there was chocolate cookies, wine, and popcorn for free.
from Emory
Submitted on 28-07-2016
Hotel was comfortable, staff was helpful. Breakfast and Happy hour were enjoyable too. Front desk allowed us to check out early due to circumstances beyond our control.. Definitely a good place to stay in Arizona, close to restaurants.. Check out the Village Café for Pie on Wednesdays.
from LINCOLNTON, NC, United States
Submitted on 30-07-2016
Excellent accommodations and service for the price. Good Value! Room was very clean and attractive. Complimentary breakfast is excellent with many good choices. Staff is friendly and attentive. I recommend without qualification.
from Gilbert, Arizona, United States
Submitted on 14-08-2016
Great service! Everyone their is amazing and live the fact that I continue to see the same people over and over... It's my home away from home. Love all you guys keep up the good work and hope to see you all soon again
from Phoenix, Arizona
Submitted on 16-08-2016
Amazing time celebrating my moms 80th birthday with the. Family! We rented the meeting room and stayed. The staff was amazing and helped us to have memorable celebration! Best time ever! We also stayed at the hotel. The beds were comfy and the room very clean. Breakfast was hot and delicious!
from Pittsboro, United States
Submitted on 26-08-2016
The Hampton Inn in Surprise, AZ is no surprise. I stay there often as a business traveler. It is consistent with good service, clean and good value. The staff are friendly and happy to accommodate. I enjoy the Hilton Honors program so it is a frequent stop for me.
from Huntington Beach, United States
Submitted on 28-08-2016
Good area for lots of services, restaurants. Easy access to 303 freeway. Great variety of breakfast items. Liked the evening cookies & happy hour party on Thursday evening. Wine Hostess and desk staff great. First floor room quiet and comfortable
from Surprise, United States
Submitted on 01-09-2016
had a fridge and a microwave. Nice shower and friendly staff who put out cookies every night and breakfast in the morning with little to-go bags of treats and water for the hot day. Stayed for 10 days and enjoyed the whole trip.
from Smith, Nevada, United States
Submitted on 01-09-2016
As we have lost our ability, as a culture on customer service and attention to detail, as well as quality, this particular Hampton in Surprise, Arizona, exceeded all my expectations, especially with my pets as well. I truly felt welcome and comfortable there, and refreshed when I departed. Exceptional customer service.
from Yucaipa, California
Submitted on 03-09-2016
Bed comfortable. Pillows soft. Clean. Free breakfast is more than danish and coffee...Waffles 4 breakfast with real butter..mmm yummy. Cereal, eggs, potatoes, variety of breads for toast. Hampton inn never disappoints me. Its all i stay in if theyre available
from Pittstown, New Jersey
Submitted on 13-09-2016
The hotel is located on RT 60, behind Denny's, however I had a pool view room, which was in the back of the hotel offering a very quiet location. The problem was the AC unit which switched on every 20 minutes and was very loud. It did not coincide with the room next door, which ran on a different cycle than mine, thus the intermittent AC noise was disturbing unless you are a "deep-sleeper". The Neutrogena toiletries where very nice: did an excellent job leaving you feeling clean, fresh and mois... Read more
from Surprise, Arizona
Submitted on 13-09-2016
Hotel was located near many restaurants and grocery stores, and the surprise stadium is near by. It was easy for us to get something if we forgot anything and it was nice to have restaurants in walking distance to the hotel
from Surprise, United States
Submitted on 17-09-2016
Excellent. Family members were impressed. Breakfast was abundant. Room was clean. Plenty of towels and toiletries available. Outside patio area was enjoyable. Pool and Jacuzzi kept clean. Thank you for your hospitality.
from Deposit, New York
Submitted on 19-09-2016
Emotional as is without arguing with your help. I was appalled at his comments I have nothing else to say I am expecting a call from the general manager. The manager was very courteous but she was gone from evening n couldn't speak to anyone else. Lindy refused a lot accused a lot and was tude
from Arizona
Submitted on 20-09-2016
Highly recommend this hotel for an occasion, great location, easy access. All staff members very professional, remembered me from previous stays. Will always stay at this hotel when visiting Sun City West / Surprise. Can not say anything about the breakfast, We prefer to have a full breakfast so have seldom used the breakfast area. But as far as rooms, staff they are the best.
from Sun Lakes, Arizona
Submitted on 22-09-2016
Even though this visit was for a very sad time for my family, the people were very nice and friendly. I would definitely stay here again. The room was beautiful and clean and the morning breakfast was amazing. The next time I visit, I will be happy to stay here again.
from San Diego, California
Submitted on 25-09-2016
Had a lovely time here. It was always clean and and the staff is very courteous. Had a wonderful complimentary breakfast choices, had biscuits and gravy every day and you can make waffles, fruit, yogurt, cereal, bagels, pastry. It was great. It is a bit older but really a great bargain.
from Newport Beach, California
Submitted on 25-09-2016
This hotel is an excellent value. Rooms were very clean & comfortable. Complimentary hot breakfast each day that was very good. Very small exercise room, could be larger with some weight equipment. Overall a very good experience. Would definitely stay here again.
Submitted on 26-09-2016
We have stayed at this Hotel 5 or 6 times while visiting family and we have always had a great experience. From the chocolate chip cookies late at night to the hot breakfast in the morning, this Hampton Inn goes the extra mile.
from Denver, Colorado
Submitted on 02-10-2016
Wonderful atmosphere. Great breakfast and awesome cookies in the evening. Rooms are very clean. They accept small pets. Great place to stay in Surprise, AZ .They also have a very nice pool area will a nice hot jacuzzi. It's absolutely wonderful. .
Submitted on 05-10-2016
We always like Hampton inn it's good value for money and great service. We stayed here for one night and had a very good night sleep with the excellent beds. Breakfast was ok and the staff and guests are friendly. The room is clean and such a shame we were too tired to use the pool.
from Indpls., United States
Submitted on 18-10-2016
We had a really nice stay. The accommadations were clean and modern. The staff was friendly. & helpful. We had fresh baked cookies in the evening, Free USA Today everymorning,The rooms were made up every day. Staff was courteous & Helpful.
from Somewhere in the US, United States
Submitted on 18-10-2016
We found the beds to be very uncomfortable. After only one night at this hotel, we we achy from sleeping in them. The floor would almost be more comfortable. Getting into and out of the parking lot from US60/Grand Ave westbound is incredibly difficult. You need to either go beyond and U-turn or drive through the neighboring business parking lots.
from Silt
Submitted on 20-10-2016
Easy access to 303 Loop, clean, comfortable room. Lovely outdoor pool and hot tub. Very pet friendly hotel, but no outdoor area. Nice dog park about 1 mile from hotel. Many restaurant choices. Would easily recommend to family and friends.
from Palm Desert
Submitted on 21-10-2016
When I made my reservation I requested a ground floor room. Got there and the front desk girl check and said none were available, but the Manager was standing next to her and stepped in , got on the computer , upgraded me at no extra charge to a ground floor room. For this I will be back. I had a terrible experience at the Windmill suites. Asked to speak to a manager, but was told he wasn't in. I later called to speak to the manager again and left my name and number, but he never had the time to... Read more
from Las Vegas, Nevada
Submitted on 22-10-2016
As I diamond member, obviously the Hilton family of hotels is my go-to. This hotel was clean, comfortable, and convenient. My room was comfortable and quiet. Breakfast was always hot and ready when I walked downstairs. Coffee is always available. The only thing I would have liked is to see weights in the fitness room, rather than just the cardio equipment. All in all, good stay.
from Boston
Submitted on 25-10-2016
Visited my father .service was great rooms clean and free Wifi was nice. Food was ok for breakfast. Close to Sun city ..easy drive to the stadium and shopping. Would stay there again. Staff very friendly and helpful.
from Okanagan Falls, Canada
Submitted on 29-10-2016
The Happy Hour with complimentary beverages and popcorn was a pleasant surprise. A great location if you are travelling by car and leaving Phoenix later in the day. You get out of the city but still have a great place to stay. And, the price is right!
from Liberty, South Carolina
Submitted on 02-11-2016
Booked for 6 nights at this hotel whilst attending the BOWLSUSA National Championships. The hotel was very convenient for the Championships and close to several restaurants. Although the railroad passed in front of the hotel the sound proofing was excellent, you only knew that a train was passing if you saw it, you could not hear them! The staff were very pleasant, however I think the hotel itself is a little tired and need of some updating both. Would I stay here again? Probably as I am a fan o... Read more
from Lincoln, CA
Submitted on 02-11-2016
Nice clean hotel, great staff, good value, nice breakfast. Located off major thoroughfare, restaurants nearby, shopping within one mile, nice safe area. Staff is very accommodating, breakfast staff is wonderful and very attentive to guests requests. I highly recommend this hotel.
Submitted on 02-11-2016
The Hampton Inn in Surprise, Arizona is convenient, comfortable, clean, quiet. Staying here made the "family" business we had to attend to more pleasant. We'll spread the word to the rest of the family and we'll be back also!
from Augusta, West Virginia
Submitted on 04-11-2016
My family and I stayed in this hotel while visiting family. At first I was impressed by the clean room and spacious room. The FORTH night we were there, the phone rings. It is reception calling about a noise complaint. 2 of my kids were already in bed and sleeping. And the other one, my teenager,was in the shower. It was about 8:30pm. My husband and I were watching t.v. We told the lady that it could not be coming from our room, since all but one in our room was already in bed. So, 30 minutes l... Read more
from Cambridge, Ohio
Submitted on 05-11-2016
Stayed while visiting family that lives in the area. The breakfast was very good. Coffee in the lobby was available all the time - just good have been hotter. The beds were very comfortable. Bathroom was clean. Restaurants were close by and other shopping was within walking distance. Would stay there again if in the area.
from Yuma
Submitted on 07-11-2016
We travel a lot and stay in many different Hotels Everywhere we go there are different issues We love to travel and stay at different ones and give them the feed back We will be traveling through the Holidays and some over New Years
from California Desert, California
Submitted on 08-11-2016
Three families stayed in three separate rooms. We were in town for a wedding and afterwards went to hotel and used the pool. Lots of kids and no one complained. Comfy beds and the breakfast was wonderful
from Aurora, Colorado
Submitted on 09-11-2016
I wasn't expecting much before I checked in to this hotel, but what a nice place! It is extremely clean, the rooms are large and very well kept,, and the breakfast buffet is great! It changes every day and has a large variety! Warm cookies and coffee at night, too! I would recommend this hotel to everyone! The employees are so pleasant and seem to want you to be happy there!
from Glen Ellyn, United States
Submitted on 19-11-2016
The hotel is well located in Surprise, Arizona, with friendly staff, nice breakfast buffet, free WiFi was sometimes difficult, the hotel overall was clean with lovely pool and hot tub. I would recommend this hotel and stay there again.
from Tucson, United States
Submitted on 20-11-2016
This hotel is clean and in decent shape. Nothing really special about the rooms (at least the one I stayed in). Standard TV channels. Breakfast was standard continental with either omlet or scrambled eggs. I Would recommend this hoel if you are looking to stay in Western Phoenix and you are not looking for something fancy.
Submitted on 21-11-2016
We stopped to ask directions last May to the Inn and Lindy was wonderful. He was so helpful and this was a great location. I decided to stay here on our next visit and we had a great time. Our whole family enjoyed the hotel. We love Lindy and we'll be back!
from Coventry, Rhode Island
Submitted on 26-11-2016
This hotel affords great value and ticks all the boxes. Great room, great bed, great breakfast, great staff. It is located conveniently to the Surprise area, especially Spring Training at Surprise Stadium.
from Boras, Sweden
Submitted on 27-11-2016
You will feel right at home at this Hampton Inn and Suites, the hotel is newish and feels fresh. The rooms are well equipped as is usual with the Hampton Inn chain. There are som restaurants close by which can easily be walked to.
from Long Beach, California
Submitted on 28-11-2016
This reasonably priced inn provided a convenient stop just off Route 303. A decent sized double queen room includes a large computer desk, sufficient closet and dresser space, and comfortable beds. A real plus rarely encountered were suitcase racks that accommodated 3 suitcases. The bathroom has good lighting and counter space. Wifi is free and functional. A typical hotel complimentary breakfast was provided and for a quick dinner, the inn is across the street from a Dennys and within walki... Read more
from Surprise, United States
Submitted on 29-11-2016
We started coming to this property 10 years ago and have enjoyed our many stays here over the years until this last visit --  a disappointment on a couple of levels.  I could not check in online, so, I called to confirm we were arriving later in the evening AND confirmed we were placed on the top floor.  Lindy (a familiar employee of 5 years) assured me he had room 425 ready for our arrival.  I specifically asked if he'd give it away if we arrived too late. He assured me "no."  When Lindy w... Read more