BookIt.com Verified Traveler David from Falls Church, Virginia

"Arrived around 4pm on Fri. On arrival front desk person said 'your assigned room is not great, let me upgrade you to a king room overlooking the pool' (thanks). Resort fees were $20 and self parking was $10, but expected at this kind of venue. Had the buffet breakfast on Sat morning, excellent food choices (and I'm a foodie but not a snob), all-in was about $30 per person. Pricey yes, but again not unexpected from this venue. Girlfriend and i wanted to go swimming after midnight one night, called front desk and they said it was ok even though pool was closed as long as we kept noise to minimum (awesome). Pool during the day on saturday is well organized, family friendly but hip, with a mix of post-grad party people, 20-30 somethings with small kids and retired folk. hip music playing but no stupidity, public drunkenness or other concerns which was nice. Called to have my room cleaned before breakfast, it was done in a flash before I returned. All requests met with a smile and a 'sir' at the end, and if I loitered more than a minute in any given location, hotel staff knew my first and last name without me telling them (and I am a nobody). Great rate, great service, great hotel."

Report as Inappropriate

BookIt.com Verified Traveler Gayle Hooper from Nashville, TN

" was terrific. However, on checking in we were told there was something wrong with our credit card. It took a few minutes before It was corrected"

Report as Inappropriate

BookIt.com Verified Traveler Tony Ringhoffer from El Mirage, AZ

"Overpriced and mis-informed is the best way to describe it. Made a reservation 30 days in advance and was never told the main pool was under construction until the day we arrived (of course after we already paid). You would think they would make that very clear when you make your reservation. The secondary pool was the same size of the pool in my back yard. They literally tried to fit well over 100 guests in a pool that fits about 20. Nickled and dimed for every tiny thing to include $28 resort fee that included nothing except wireless access, I dont need it that bad. $10 per day for parking ON TOP of that. Cheapest glass of wine was $12 in the bar and it was average (I know my wine). $50 for a bucket of 6 canned beers at the pool, seriously! This hotel is very nice and its landscaped perfectly, but overall its really a 4 star resort at best, definetely not 5."

Report as Inappropriate

BookIt.com Verified Traveler Christine from White Plains, NY

"My friends cannot afford to pay 400 plus a night and to have to pay for parking, resort fees and all the overpriced mediocre food. For 400 a night you should not have to pay to park and use the pool. overall lovely but nickled and dimed."

Report as Inappropriate

"This was my second visit to this fabullous resort, with among the most gracious staff I've ever met in my many travels with my husband. I love the Spanish ambiance modeled on Granada's Alhambra, which we've visited, and one of the best spas i've relaxed at- the Joya Spa, a Morrocan spa, well worth even a day trip. This is not to mention the gelato at Crave a small cafe/deli or the fine wines and tapas at Prado, a very classy restaurant. It's my number 1 favorite resort/spa in Arizona."

Report as Inappropriate