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Upscale 3.5 Star All Suite Phoenix Resort

Hotel + Flight from
Based on 3073 reviews
Whether your visit to Arizona is for a successful meeting, recreational getaway or essential escape, this Phoenix Resort will always call you back.
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Upscale 3.5 Star All Suite Phoenix Resort


This Resort is only eight miles from Phoenix\\\'s Sky Harbor International Airport, and is close to many local attractions.

Resort Details

  • Three Restaurants Overlooking the Mountains
  • Completely Renovated Tocasierra Spa, Salon and Fitness Centre nearby
  • Business Center
  • Meeting Rooms
  • Child Care Center
  • Day Camp On Site
  • Playground
  • Local Area Transportation
  • Sight Seeing Tours
  • Pool
  • Tennis Court

Accommodation Details

Offering spacious accommodations available with one king bed or two queen beds. Other features include: 

  • Premium bath products
  • Alarm Clock Radio with MP3 Connectivity
  • Fully-Stocked Refrigerated Mini-Barexluding studios
  • Two Dual-Line Telephones with Data Port
  • Cable Television
  • High Speed Internet Access
  • Remote Printing
  • Iron with Ironing Board
  • Hair Dryer

NOTE: The ``SAMPLE`` photos that are used are representations of similar type hotel properties in the specified star classification and are NOT the actual photos of the hotel that is being offered.


The award-winning, all suite resort in Phoenix, Arizona is home to the Hole-in-the-Wall River Ranch - a water wonderland of family fun with acres of pools, waterfalls, a lazy river for tubing, waterslide, the prairie dog putting course, and four lighted tennis courts. The resort is also centrally located to all the major league baseball cactus league spring training facilities. 

  • Peoria Sports Complex, Peoria, Arizona San Diego Padres and Seattle Mariners
  • Goodyear Stadium, Goodyear, Arizona Cleveland Indians and Cincinnati Reds
  • Hohokam Park, Mesa, Arizona Chicago Cubs

Based on 3073 reviews
Submitted on 08-06-2016
My wife and I have been going to the Pointe Hilton for the last 15 years. We used to float around the lazy river and daydream about our future kids, and now we bring those same kids with us once a year. Its usually a very relaxing experience, so when the opportunity came up to bring them with me on a business trip, it was a no brainer to bring them along. The resort seems to go downhill a little bit every year, but this year was definitely the worst we experienced. We went over to the p... Read more
from Phoenix, Arizona
Submitted on 08-06-2016
We recently stayed at your Hilton resort and wanted to share some feedback with you. My fiancé and I stayed at your Resort on 06/05/2016- 06/06/2016 For my birthday. We were shocked of the service that we received at the bar near the lazy river. The wait time for a cocktail was 20 min on a sunday evening. Dirty diapers on the pool floor. The fridge did not work in the hotel suit. When calling down to the front desk in the evening there was no answer to the first 3 lines on the phone. over and o... Read more
from Phoenix, Arizona
Submitted on 08-06-2016
The casitas are perfect for family staycations. The casitas are close to the water park and have enough space for even families with a few kids. Great value during summer and the private parking for the casitas are perfect. The location of our casita was perfect since it made the walk to the water park very short.
from Portsmouth, United Kingdom
Submitted on 09-06-2016
Me and husband stayed here for one night on our honeymoon tour and I wished we could have stayed longer! Our hotel room was massive with separate rooms for the living room and bedroom which can be closed to allow privacy. The highlight of the hotel is the fact it has its own water park. There are many pools which means you can avoid being somewhere to crowded and the lazy river circles the golf course. I would have happily stayed in that lazy river another day.
from Fort Worth, Texas
Submitted on 10-06-2016
I scheduled to stay here the day before arriving for a business training. I did not read reviews (because of the spontaneity), unlike usual, but saw the pictures and thought it was going to be great! Upon arriving, we were greeted by Cory who was extremely nice and friendly. He asked if we preferred to be contacted via text or phone when our room was ready. I was expecting a cookie-cutter text, but it was actually him. Once arriving in our room, the view outside the balcony was so beautiful! Th... Read more
from Glendale, Arizona
Submitted on 28-06-2016
This was a 1 night anniversary trip. We when to a the Hole in the wall restaurant On property and it was 130 pm. The close sign said 3 pm. The first thing the waitress said was " we were just getting ready to lock the doors" That set the tone. We ate our food as fast as we could as I watched them turn away 14 people because they didn't have enough business to stay open till 3? We got our Casita about 330 pm. It is dated I will give you that but it was nice. When I want to the bathroom upstairs ... Read more
from Maumelle, Arkansas
Submitted on 02-07-2016
Great property with lots to do. Casitas are well laid out and very comfortable. Plenty of space in the one bedroom casita for 2 adults and 2 teens. Food on site is a little pricey but good. Staff on property was very responsive to requests.
from Nashville, Tennessee
Submitted on 03-07-2016
It was better than home away from home! Excellent service, relaxing atmosphere, and beautiful landscape. Near several stores, plenty of restaurants, and even walking distance to some. Never had a more pleasant business trip (not my first).
from Upland, California
Submitted on 06-07-2016
Over good experience. Stayed on the weekend of 4th of July. Room was renovated and very nice. Stayed in an ambassador suite- 8 person table. Very nice! Ammenities were also great, just as described on the website 2 pools with a bar (possibly more 5am-11pm bar closes at 8pm) and then the river ranch (8am-8pm) which also had bar service. Concierge was not helpful at all. He should retire he is grumpy and old, they need someone to actually sell them on adventures. This place is mainly for families... Read more
from Las Vegas, Nevada
Submitted on 07-07-2016
The staff was very polite and helpful. Great for kids plenty of activities to keep them entertained. The rooms are dated and the beds not so comfort defin need upgraded, overall enjoyed our stay but fill look for a property that has newer furnishings and amenit
from Pittsburgh, United States
Submitted on 07-07-2016
This resort won't give discount rates over the phone or internet. Add $27 a day in fees and taxes to you bill. We were placed on the 4th floor and the elevator did not work. The balconies are tiny and covered by trees.
from Phoenix, Arizona
Submitted on 07-07-2016
Location and grounds are fine, room construction is terrible. you hear neighboring rooms flush the toilet and run showers like they are in your room. Other families talking in the corridors also sounds like it is in your room. forget getting any peace and quiet until late. and if a baby gets up early morning or young children nearby, you will hear that too. on a holiday weekend chairs poolside were scarce. not thrilled with the experience at the hotel.
Submitted on 09-07-2016
We stayed here twice. 1st time was in Oct 2014 when we 1st moved from Hawai'i to Arizona. It was great. Our room was clean. All rooms are suites, so totally spacious. Room was dark due to the drapes but it's great when you don't want that beight morning sun in your me. Pool was good. It was still a bit hot at that time, therefore, sitting in the sun with no umbrella because it was peak season, made it a bit unbearable. But all in all, we had a great time the 1st time visiting...going... Read more
Submitted on 10-07-2016
Great family fun in a beautiful setting. Beds were very comfortable and the staff was friendly and helpful. Location is not central, but there was easy access to the airport and local restaurants and shops.
from Tucson, Arizona
Submitted on 11-07-2016
I love this resort. We go every year before school starts. Resort food and drinks are pricey as any resort. We choose to go off site for breakfast and dinners. Kids love the lazy river and the slide so it's worth it.
from New Jersey
Submitted on 13-07-2016
I stayed here and I was a little surprised that this was a Hilton property. The grounds are very nice, but the rooms are so dated. The size of the suite was fine, 2 queen beds in one room and a small living room with a pull out couch, desk, flat screen, compact refrigerator and coffee area when you first walk in the room. The carpet had a few deep in bedded stains that really needs to be changed. The furniture was country style with flat screens (modern). The internet sucks! I even got up ... Read more
Submitted on 17-07-2016
The Pointe offers a place for those of us visiting parents at the Terraces across the street. We have stayed here several times in the last couple of years. I am always amazed how well kept the rooms and grounds are. I swam in the empty pool at five am (jet lag) and enjoyed meals at both Rico's and Hole in the Wall. This morning I ate breakfast overlooking the lazy river and looking out to the Phoenix mountains. A place for everyone can be found here.
from Mesa, Arizona
Submitted on 18-07-2016
We went with a few friends and had a very good time. The staff is always very friendly and we never have problems with booking. The rooms are a good size and we will defiantly be back to stay again. Good place.
from Utica, Kansas
Submitted on 19-07-2016
I would like to take this opportunity to express my feeling and thoughts about the Hilton Squaw Peak Resort. I was very displeased that the additional $75 'resort fee', was not revealed when I called about the cost of the room. I did inquire with the front desk at checkout, about this NOT a pleasure stay OR use of any of the 'resort' facilities, wanting the daily resort fee removed, but they said that was not possible. Then why does Hilton state that their room rates are xxx.xx, if the $75 res... Read more
from Show Low, United States
Submitted on 19-07-2016
Would have been nice to have a microwave in the room. And for the price I paid, long distance capabilities would have been nice. Staff was nice upon arrival. Bar staff could have had a smile, that would have made it inviting.
from N. Texas
Submitted on 20-07-2016
My daughters and I visited Squaw Peak for spring break and had a blast! It seemed like every hour there was some fun activity for the kids.. which was nice, because it gave me some time to chill by the pool. It was also only about 30 minutes away from Surprise, which is where the baseball spring training camps are. I hope we can return someday!
from Phoenix
Submitted on 22-07-2016
Booked a room for a family staycation for my son's 14th birthday. Well, immediately we were underwhelmed. The lazy river barely moves. The water slide is really slow so they did it once. The only thing that held their interest was water basketball. This place would have been good for kids less than 10? Regarding the room, it was run down. The furniture had signs of a long life. You can tell the place has been around and they are trying to maintain the outside, but time for furniture rep... Read more
from Phoenix, Arizona
Submitted on 22-07-2016
We spent most of our time at the pool for my son's 5th birthday celebration, but when we needed to get in touch with any hotel staff while in the room, no one was home... Took multiple calls every time we tried to contact hotel staff.
from Valencia, Ca
Submitted on 22-07-2016
Sorta pricey for what you get. Water park closed too early- 8pm. Snack bar was over priced and the drinks were a bit watered down. WiFi didn't work for 2 days and room was worse than a motel 6 room. My girls loved the water park so it made up for some of the negative aspects.
from Albuquerque, United States
Submitted on 22-07-2016
Outstanding place to stay with family and friends and had a great time! The children and my wife and I had a great time at the pool and the Lazy river experience. The children had a great time playing putt-putt golf. The restaurants on property and the local ones are very nice and had great service and the food was great. There are some great golf courses located very close by and the one at the Hilton, lookout Mountain that is close by is a nice course for a round. It is not far from downtown o... Read more
from Phoenix, Arizona
Submitted on 25-07-2016
Spent one night last weekend, and service, hospitality was excelente in my humble opinión. Friendly valet parking personnel, along with everyone that works in the two restaurants we visited that day! A nice welcome gift was found in our room which we were very surprised
from Sahuarita, Arizona
Submitted on 25-07-2016
We are 6 girlfriends between the ages of 45 & 65. We live in S. Arizona and go to Phx for a weekend away each summer. This year we chose Pointe Hilton Squaw Peak. We are 6 girlfriends who go away for a weekend in Phoenix each summer. We are ages 45-65. We chose 2 casitas, one a 2 Bdrm the other a one Bdrm right next to it. Casitas are clean with 1 covered parking spot for each one. They are however in need of a face lift, especially the "kitchen" area. I am not sure why there is so many cabine... Read more
from Phoenix
Submitted on 25-07-2016
First room was located by service entrance where a pump ran all night with alarms beeping. In am.service folks gathered with carts around our room laughing and yelling to each other while garbage trucks backed in and out beeping. Moved rooms to one that had a clogged bathtub drain and a toilet that constantly filled up due to what appeared to be a leak from upper tank. Guess blankets in rooms where close to sandpaper like! Don reccomended staying here if you're looking for high quality.
from Mesa, United States
Submitted on 26-07-2016
Great hotel for a vacation or staycation! We really enjoyed our poolside room. There are several pools to choose from which was wonderful! The lazy river was fun. The front desk staff were friendly and professional.
from Peoria, Arizona, United States
Submitted on 27-07-2016
First and foremost, I will say that all of the staff at Pointe Hilton Squaw Peak are very friendly and accommodating. Every interaction we had with them was pleasant and nice. Our disappointment was with our room particularly. Granted this resort is older, our immediate impression of our room was that it was hot and smelled musty. (I had called ahead, and the front desk person reserved this particular room for us because it was in a corner, close to the pools, and on the highest level -- whic... Read more
from Trondheim, Norway
Submitted on 31-07-2016
Great hotel with an amazing waterpark. This was our fifth time at this hotel, and the greeting we got when we entered our room on arrival was incredible :) We can´t wait to get back here again. The staff is very helpful, and the rooms are just perfect.
Submitted on 01-08-2016
Nice family resort. We did a staycation, water park is great. Rooms are nice. This is very similar to the pointe Hilton tapitao. You get your moneys worth. Did not visit the restaurant decided to go outside.
from Mesa, Arizona
Submitted on 01-08-2016
This was a staycation for our sisters birthday so we reserved 3 rooms and even though we didnt book together we managed to get or rooms near each other. The rooms are a bit old and dated and the first night there had a few bugs on my bed. I was not happy about that but was too tired to say anything. River Ranch was fun but service was very slow. At this time it was not busy. Once someone finally came over they were very attentive. A big shout out to Cong with Bar Crew, he made sure we were ta... Read more
Submitted on 07-08-2016
We came to Pointe Hilton Squaw Peak in 2009 and again July 2016. The resort was as wonderful as we remembered it. We wished we could have stayed more than the one night as we weren't able to use a lot of the resort's amenities so Dr we were just passing through. We will definitely be back!
from San Luis Obispo County, California
Submitted on 08-08-2016
My husband and I and our two older children (27 and 25), decided we wanted to go on a vacation together. When we asked them where they wanted to go, they specifically said the "lazy river". We had been there twenty, and 18 years ago with them! At that time they had gone to Coyote Camp while we vacationed there. Even though years have gone by, it did not disappoint. We rented one of the casitas, which has a small kitchenette (refrigerator, microwave, coffee pot). Living room with a pull out ... Read more
from Southampton, United Kingdom
Submitted on 09-08-2016
Room: next to elevator and maids stock room. Dark,Dingy and very dated. Only plus was comfortable beds, good maid service Pools: Lazy River very over crowded and river is so lazy it doesn't move! Mega pool/ sports pool very over crowded. Cups and beer bottles strewn all around pool areas( and pretty much throughout complex) many intoxicated people in pool areas with children. Pool near reception was better with a great poolside service. Communal areas dirty. Very disappointed with this Hilton a... Read more
Submitted on 10-08-2016
We have been coming to this facility for 20 years. The purpose of our visits is to relax and enjoy the waterpark/pools. We do not come to Phoniex to be tourist. The waterpark is very crowded on the weekends (many locals as well as other guests). During the week it is very enjoyable though. The facility is aging and hopefully they will concider some remodeling soon. It is very inexpensive compared to some of the other hotels in the area that offer a waterpark invironment. We still enjoy th... Read more
from Wash.DC
Submitted on 12-08-2016
Have been at this hotel several times, a mix of business and pleasure. The reception desk is flawless, most accommodating and respectful. We were given a suite and it had all the basic needs: coffee pot and they always left plenty of coffee, small refrigerator, a laundry room (one washer, one dryer) on our floor and plenty of toiletries which I did not use as I carry my own. A nice balcony. Very hot this time of year. Tried again to go to the Hole in the Wall (both a restaurant and a river ranch... Read more
from Onalaska, United States
Submitted on 13-08-2016
This hotel offers beautiful grounds and clean, comfortable rooms. The staff was warm and welcoming and offered great service. This is a family friendly hotel with multiple pools for the children to enjoy.
from Branchburg, New Jersey
Submitted on 14-08-2016
For the last 6-7 years we have stayed at Squaw Peak three to four times a year. I cannot say enough about this property. The rooms are clean and well maintained. The property is beautiful. The swimming areas offer several pools, a lazy river and a slide. Food and drink options at the pools are varied, and the staff is friendly and efficient. During our last visit, we had a 7 year-old granddaughter with us. She attended the Coyote Camp for several days and loved it. She looks forward to a... Read more
from Alberta Beach
Submitted on 07-09-2016
I did a poor review in 2014 as we had a few issues with our stay. One of the managers reached out to us and wanted to resolve our issues If we decided to return for another vacation next year. We were sceptical But we really like Phoenix and we did like the resort. We booked for 2015 And they really looked after us and made our stay great. This is a great resort With lots to do and a wonderful lazy river. Well here it is 2016 and we are booked To return again soon.
from Phoenix, Arizona
Submitted on 08-09-2016
I decided to stay here one night for my birthday, which happens to be Labor Day weekend. This place was packed! I got a Swedish massage which was great and the spa facility is very nice, even with construction going on. I spent the rest of the day at River Ranch, which has a lazy river and a pool. It costs an extra $26 a room for River Ranch and it's way hyped up. It was very crowded and drinks were overpriced. I enjoyed the pool in front of my room more. I will say that our king suite was very ... Read more
from San Diego, California
Submitted on 08-09-2016
Upon arrival, we were greeted and sent to our room in no time. Room was nice and clean, but had no microwave. The bed was awesome. The pool with the swim-up bar was nice and clean, but you had to walk inside the bar to get your drinks. The first pool at River Ranch was cloudy and looked unclean but there was an excess of adults and kids in it, so that is probably the reason. Also, food and drink servers at the pool ignored us but served people around us. Other than that, the hotel itself and h... Read more
from Yuma, Arizona
Submitted on 12-09-2016
The resort has so much to offer for a great price! Shop, play tennis, mini-golf, enjoy the spa.... You don't ever have to leave the resort to stay fully entertained. The restaurants at the resort had amazing food, huge portions, and low prices. Don't miss the awesome s'mores by the pool! The rooms were comfortable and clean. The waterpark was fun for all ages. There are plenty of pools available that allowed a lot of people to be in the park without it feeling crowded. The poolside movie wa... Read more
from Prescott, Arizona
Submitted on 13-09-2016
We come here year after year for our staycation (we only live two hours north). It's wonderful. Affordable during the summer and the water park is perfect. My husband and I have a blast! We spend time in the lazy river, enjoy the slide, play mini golf, and hang out in the cool air conditioned room.
from El Mirage, Arizona
Submitted on 13-09-2016
Excellent place to rejuvinate your self and family. We enjoyed the couples massage, John and Amilia were excellent. They made us feel so relaxed and we felt so stress free and even a lighter sensation when we walked out of the spa. I would defenitly recommend it.
from Palm Springs, California
Submitted on 16-09-2016
This resort is a little aged, but still pretty nice. I arrived here in September for my visit for 4 days. I arrived from out of town and was 3 hours early for check in. The staff at the check in counter were very nice and allowed me to early check in. Everything was very clean including the hotel room. There was a nice pool in the middle of the buildings and a Jacuzzi, added a nice look to it. Now this was the beginning of off season, my main reason for picking this resort was the lazy river/w... Read more
from Sierra Vista, United States
Submitted on 16-09-2016
This was one of the most enjoyable experiences that we have had. Nic, checked us in. He was incredible friendly and particularly great with our kids. We felt so welcomed. The accommodations were awesome. We loved the easily accessible location of the pool, and the lazy river. This location is now our favorite. We can??t wait for our next mini vacation.
Submitted on 18-09-2016
The overall experience was exceptional! I was there for a week, and they made it feel like home! The fitness center is large, like a regular fitness center rather than on from a hotel. There are plenty of restaurants, and activities for the family!
from Grand Rapids, Michigan
Submitted on 24-09-2016
I loved this hotel. The lobby smelled great, the pool areas were clean and inviting. The location was terrific. We watched the fireworks on top of the hills adjacent to our hotel. The restaurants were quite pricey for the food you received but not terrible. It would recommend this hotel for its beauty, value, and amenities.
from Saint Louis, Missouri
Submitted on 30-09-2016
Based on the online pictures, this hotel seemed clean and comfortable with a great gym. That is NOT what I experienced while I was there! They have certainly updated a few areas of the hotel...which are the pictures they took. But overall, the hotel is just tired. The rooms are fine, but showing a lot of wear and tear. More than anything, I was put off by the guy that checked me in. First impressions are so important! Especially at a hotel! Despite his clear dismay in having to be at work t... Read more
from Longmont, Colorado
Submitted on 01-10-2016
This property is not up to the standard of a Hilton property. The pictures online show some parts that have been updated but overall it's worn. The property just feels tired and outdated. There were stains on the couch, the bench by the bed and sheets. The trim work looked like it has never been updated. The rooms have exterior front doors and sliding doors to a small porch area with a concrete privacy wall- time for a new design. It needs an overhaul all the way around. On a positive note the... Read more
Submitted on 01-10-2016
This is a full service Hilton Hotel. There is absolutely no excuse but only one reason why this property is so far below par and should not fly the Hilton Flag. Ownership & Management simply do not care about this hotel. The rooms are filthy. I understand if a property is dated. I do not understand how the guest rooms can be so poorly maintained.
from Seattle, WA
Submitted on 02-10-2016
The hotel is dated and the rooms need to be refreshed. There are not enough power outlets and not enough light. And these deceptive "resort charges" have got to go. On the bright side, the conference facilities are very nice and the food was good. Not up to the normal Hilton standards.
from Kent, United States
Submitted on 02-10-2016
Everything was great. My family joined me on this business trip, and really enjoyed the hotel facilities, especially the pools. The conference food was really great. The location of the hotel is great.
from Zionsville, Indiana
Submitted on 04-10-2016
Despite being on a business trip to Pointe Hilton Squaw Peak Resort, the overall experience was nice. The resort itself is fairly large. There are multiple pools, a spa, a fitness area that is getting updated and a few restaurants on the facilities. Rico's was open and I enjoyed breakfast, the bacon and eggs were outstanding. Maybe because of the hint of brown sugar on the bacon, but still the bacon was outstanding. The pools were very quiet, as the resort was not very busy at all. In f... Read more
from Phoenix, Arizona
Submitted on 04-10-2016
From check in to check out, the staff was great and the property exceeded our expectations. Especially Michael our server at the River Ranch, Ricardo at Front Desk and Craig in guest service services who were all pleasant, warm and made us feel welcome.
Submitted on 05-10-2016
First visit to Phoenix. The hotel,after a long flight, was so welcoming. Room was more spacious than I expected. So much to do at the hotel that you don't need to leave. Beautiful pools, Starbucks coffee in the lobby and free Wi-Fi. It was very convenient to get all over. Would recommend and it would be perfect place for a family with kids comma, oe couple looking for a nice relaxing weekend place. Everyone who worked there was very friendly and helpful. Grounds were beautiful.
from Sacramento, California
Submitted on 05-10-2016
We upgraded from a suite to a casita and it was wonderful! Definitely worth the extra money!! The kids loved the water park. We ordered lunch while at the water park and found the prices to be reasonable and the food tasty. We had room service for dinner and two breakfasts. The food was delicious. We really liked having the two story casita along with the little kitchen area. There was a full fridge in the kitchen which was handy for snacks and drinks. My family felt welcomed by all the staff me... Read more
from Moonachie, New Jersey
Submitted on 06-10-2016
Had a great experience here. Would recommend a casita to anyone. My only complaint is that we couldnt stay longer. Loved that there was aloe in the complementary amenities especially since we were in AZ!
from Beverly Hills, California
Submitted on 08-10-2016
This resort was a nice surprise! My kids and I tagged along with the husband who was going to Phoenix on business. We originally called for the Hilton in downtown Phoenix but they were all booked and the agent suggested this one since we were traveling with kids and im glad she did! I was worried about being car less and not being able to wonder around the city to entertain the kids but I didn't have to because this place is huge and had a bunch to do! The River Ranch was great with a large po... Read more
from Tucson, Arizona
Submitted on 09-10-2016
Only booked here for River Ranch amenities. Contacted hotel prior to booking for questions regarding amenities. Found out 2 hours after check in that River Ranch was closing for the day. Hotel room was clean but in need of repairs; rust on fire sprinklers, swollen kick boards, gap in entry door etc. Hotel grounds in need of tlc. Won't be returning.
from Hexham, United Kingdom
Submitted on 10-10-2016
Stayed for 2 nights in a suite, it was clean, comfortable and good value. The facilities are excellent, we loved the pool and the lazy river. The staff were very friendly and helpful, we hope to stay again.
from santa rosa, United States
Submitted on 11-10-2016
We satay here every time we are in Phoenix. We love the hotel, grounds and pool area. The only issue this time was internet and wifi did not work in our building. We asked about it and they said the building material was the issue. We never had this issue in past visits.
from Kissimmee
Submitted on 16-10-2016
I remember how bright and lively this place once was in the 90's. Our family of 6 would head out here for family relaxation and fun. We recently brought our new families and met up at the same location couple decades later. Not much has changed except for the dingy building colors. Colors make the place Feel like a low income apartment building. We were greeted by dry fountain bed full of dirt in the north building we stayed in. After traveling 7 hours from Florida with two toddlers the couch in... Read more
from Tucson, Arizona
Submitted on 16-10-2016
We've been here 3 times once last summer and twice this summer, as we live down near Tucson. Since our first visit last year they have completely encapsulated the old North lobby building which used to smell like a 100 year old ashtray. Now? It smells like a clean new freshly painted building without a hint of smoke. The grounds are impeccably maintained and I encourage a stroll through their shaded campus and perhaps a bit of loitering at the gift shops might find just "the thing" to bring h... Read more
from Prescott, Arizona
Submitted on 17-10-2016
What can I say. Main Tv didnt work, called service desk no one ever came. Room smelled strongly of smoke..and although my booking provided for late checkout they refused to honor that. Now you cant even bring water into their water park! Less than a three probably now two and a half...its gone downhill fast.
from San Diego, California
Submitted on 17-10-2016
Great hotel! Rooms are nice with living room separate from the bedroom. Bathroom area also has its own private spot as you can close the door to the bedroom and living room. Beds are very confortable with nice pillows. There is a little balcony that is great for leaving wet bathing suits. The apartment has no kitchen. However, there is a small counter with coffee maker and a refrigerator under it. You csn always request for a microwave for a small fee, about $15. I agree that the hotel needs a... Read more
from Phoenix, Arizona
Submitted on 26-10-2016
We have visited this spot more than once and love it!!! Even if a problem does arise Management takes care of you. The lazy river is always fun, mini golf can't go wrong, and our personal choice always a Casita.
from Boston, Massachusetts
Submitted on 26-10-2016
THE BEST ***** POINTE HILTON SQUAW PEAK RESORT To management and staff of this outstanding hotel with unparalleled service standards, Thank you for your graciousness. Each and every individual from desk management to first class bell service providers and drivers, made our stay exceptionally pleasant. The people who work at this resort provide flawless service with a smile and great attitude. Employees appear to enjoy their jobs while focusing on guests?? needs. It was especially nice to... Read more
Submitted on 28-10-2016
Stayed at this resort for a business conference and found the quality of resort to be excellent. lots of amenities and options of things to do on site. Staff highly professional and willing to assist.
from Phoenix, Arizona
Submitted on 29-10-2016
Everything went according to plan. AC worked great, quiet nights. Got twisted around some (confusing layout). Need more toiletries in store. No other stores walking distance with the hot temperatures.
Submitted on 29-10-2016
This is an excellent pet friendly resort. It is a bit older but very clean, very beautiful, and the staff is wonderful. They took care of our every need. I will definitely be going back to this resort
from Oklahoma City, Oklahoma
Submitted on 30-10-2016
4th year coming here for fall break. This time we brought additional family members as the hotel is great. Casitas are large and great to eat outside on the sundeck,. Regular rooms are large suites as well. The River Ranch is a lot of fun and our kids can spend all day there. We like to drive the mile up to Dreamy Draw park and go hiking up there. A lil disappointed Hole in the Wall restaurant was already closed for the season, even on the weekends. Gold/Diamond members get 2 $10 meal vouchers ... Read more
from London, United Kingdom
Submitted on 08-11-2016
We booked a standard suite for three nights. Big bedroom (with TV and two queen sized beds), balcony, bathroom and living room with fridge. Plenty of space for four of us and good standard of furnishing. Hotel was lovely - great to have the resort pools / lazy river just a few steps away. Didn't try the hotel restaurant as we either picnicked (great to have the fridge) or drove to local diners etc. Very helpful staff with good info on local hikes etc.
Submitted on 08-11-2016
Discovered this little gem during a weekend get away from Minnesota. Top notch hospitality as expected when staying with Hilton. Yes the some comments about it being an older property but they have done many updates and the rooms are very clean and cozy. You can pay extra for a casita which are more upgraded I think. The restaurant Rico's was amazing we went there for breakfast, lunch and dinner. The waterpark, 4 others pools and mini golf is enough to keep busy during your stay without leaving.... Read more
Submitted on 08-11-2016
Hotel has nice amenities-pool, shops, grounds. Good location for the hotel.Horrible restaurant service at Rico Restaurant on hotel grounds. Waiter was rude to our party of nine at 9:45pm. Restaurant says it was open until 11:00 so not sure what the problem was with his attitude. Then he added gratuity without telling us (no listing on menu)and we added 20% on top of that! Too bad no one will go back. Food was marginal at best.
from Overland Park, Kansas
Submitted on 09-11-2016
I always love the Point's resorts in Phoenix and we tend to stay at one when in the area. We spent two nights here at this resort and have to say the rooms are in need of updates as they seem to be quite dated. The elevators were dated and had issues with doors trying to close and had etched graffiti in a few of them. The hotel property pools are great and the water park (which is separate, but included in price) is very nice. The pool lounge chairs are very plush and water temp was perfect... Read more
from Kansas City, United States
Submitted on 10-11-2016
Hotel is perfect for family or solo vacation. Not so much for the working man/woman on business. Wouldn't enjoy the Lazy River or courts because they close at 6 during the week and i get to the hotel around that time. Really sucks they don't offer free breakfast/coffee in the morning, it's a given at other, lower start hotels. Hate that there are no microwaves in the room unless you request it and pay $15 for it. Besides that, not a bad hotel
Submitted on 10-11-2016
we love this hotel, It has beautiful grounds, rooms are very nice. I have stayed many times. The staff are knowledgeable. Pool area is clean and relaxing. worth the price point. Plenty of parking, We like to eat at the restaurant on the premises, quality food good prices.
from Germany
Submitted on 11-11-2016
I arrived late at night on Nov 3rd and everything was a disappointment, from the unfriendliness of the front desk and the condition of the room. The room did not reflect the images I saw on the hotel's website. The room, the bed and mattress were old, the mattress was uncomfortable, the TV had no signal, the tubing system was loud and this along with the mattress did not allow me to sleep well. I asked to be switched rooms, and I was offered for $59 extra per night a larger room, but still not r... Read more
from Alhambra, United States
Submitted on 12-11-2016
The hotel has a good value, a great location, comfortable beds, clean rooms and giant lot. However, I would not recommend this hotel if they can't improve their staffs' manner and attitude. The guy who served us when we checked out was extremely rude and arrogant. He seemed to be at some emotions when he was on his duty.
from New Jersey
Submitted on 15-11-2016
My family booked a One Bedroom Casita with a kitchen and one and a half baths and we could not have been happier with all the extra space this option provided. In terms of sleeping arraignments ,upstairs was the bedroom with full bath, while downstairs was a pull out couch and the powder room. The downstairs also had a dining/sitting area, TV/living space and the kitchen with a small but nearly full sized fridge. Well worth the additional cost for the Casita due to the extra space and savings on... Read more
Submitted on 15-11-2016
I had the pleasure of staying at this facility twice within the past year. It was a wonderful experience on both occasions. I found the staff friendly and congenial. Their concierge Richard gave me lots of inside tips on what to see in Arizona. The rooms were clean and well-kept. The facilities in terms of the polls and other offerings were excellent.While it is one of the Hilton's older properties, do not be deceived by this. It was very adult-friendly comma yet was also very friendly to famil... Read more
from Ladera Ranch, California
Submitted on 15-11-2016
This property is very old and not well maintained. We had planned on staying for three nights but checked out after the first night. We selected this hotel based on their website which is extremely deceiving. Their photos show pristinely manicured grounds and beautiful pools. The river pool actually has rust stains on the bottom of the pool and the flow of the river pool is unbelievably slow. The restaurant wasn't open, due to off season I guess. Outdoor fountains by our room were turned off a... Read more
from Prescott, Arizona
Submitted on 22-11-2016
The amenities at this resort are nice food is decent, pool was fun for the kids. The location is attractive to a lot of places and things to do. The lazy river could use a little more supervision, the rooms are nice ready for a slight refreshing soon.
from North Idaho
Submitted on 24-11-2016
The negative reviews are spot on. Even the " refreshed" rooms are worn and dirty. Never ate at the hotel. After seeing the cleanliness of the property I wouldn't trust the food. Don't eat st Aunt Chiladas, it was awful. The Brown Bag was great