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Pointe Hilton Tapatio Cliffs Resort

Phoenix, AZ, US (PHX)

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Based on 2282 reviews
This mountainside Phoenix, AZ hotel is home to The Falls Water Village, the perfect family fun center.
Room & Rates
1 KING 1 BEDROOM SUITE - Pointe Hilton Tapatio Cliffs Resort - 1

1 KING 1 BEDROOM SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
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2 KINGS 2BDRM GRANDE SUITE - Pointe Hilton Tapatio Cliffs Resort - 2

2 KINGS 2BDRM GRANDE SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Fireplace
  • Fridge 
 
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1 KNG 1BDRM AMBASSADOR STE - Pointe Hilton Tapatio Cliffs Resort - 3

1 KNG 1BDRM AMBASSADOR STE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Table for 6
  • 1.5 Baths
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1 KG AMB MOB/HEAR ACC TUB - Pointe Hilton Tapatio Cliffs Resort - 4

1 KG AMB MOB/HEAR ACC TUB

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Visual Alerts
  • Parlor
  • Balcony
  • Table for 6
  • 1.5 Baths
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1KNG STE PURE ALRGY FRNDLY - Pointe Hilton Tapatio Cliffs Resort - 5

1KNG STE PURE ALRGY FRNDLY

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
1 KING FALLSVIEW SUITE - Pointe Hilton Tapatio Cliffs Resort - 6

1 KING FALLSVIEW SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
1KNG MOB/HEARING ACC W/TUB - Pointe Hilton Tapatio Cliffs Resort - 7

1KNG MOB/HEARING ACC W/TUB

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Visual Alerts
Hide room details
1KNG MOB/HEARNG ACC RI-SHW - Pointe Hilton Tapatio Cliffs Resort - 8

1KNG MOB/HEARNG ACC RI-SHW

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Visual Alerts
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1 KING BED MOUNTAIN VIEW - Pointe Hilton Tapatio Cliffs Resort - 9

1 KING BED MOUNTAIN VIEW

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
1KG SIGNATURE MB/HR ACCTUB - Pointe Hilton Tapatio Cliffs Resort - 10

1KG SIGNATURE MB/HR ACCTUB

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Visual Alert
Hide room details
1 KING SIGNATURE SUITE - Pointe Hilton Tapatio Cliffs Resort - 11

1 KING SIGNATURE SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Fireplace
  • Table
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2 QUEEN BEDS 1 BDRM SUITE - Pointe Hilton Tapatio Cliffs Resort - 12

2 QUEEN BEDS 1 BDRM SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Queen Sleeper Sofa
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2 QNS 1BDRM AMBASSADOR STE - Pointe Hilton Tapatio Cliffs Resort - 13

2 QNS 1BDRM AMBASSADOR STE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
2QN MB/HE ACC JRSTE RI SHW - Pointe Hilton Tapatio Cliffs Resort - 14

2QN MB/HE ACC JRSTE RI SHW

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
  • Visual Alerts
Hide room details
2 QN STE PURE ALRGY FRNDLY - Pointe Hilton Tapatio Cliffs Resort - 15

2 QN STE PURE ALRGY FRNDLY

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
2 QUEEN FALLSVIEW SUITE - Pointe Hilton Tapatio Cliffs Resort - 16

2 QUEEN FALLSVIEW SUITE

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
2 QUEEN BED MOUNTAIN VIEW - Pointe Hilton Tapatio Cliffs Resort - 17

2 QUEEN BED MOUNTAIN VIEW

  • 24 USD Resort Charge
  • Alarm Clock Radio
  • Refrigerated Mini-Bar
  • 2 Dual-Lines Phones w/Data Port
  • 2 Cable TV`s
  • High Speed Internet Access
  • Remote Printing
  • Iron/Ironing Board
  • Hair Dryer
  • Luxurious Linens
Hide room details
Pointe Hilton Tapatio Cliffs Resort
11111 North 7th Street, Phoenix, AZ US 85020

Pointe Hilton Tapatio Cliffs Resort in Phoenix, Arizona has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service that is consistent to the Hilton Hotels and Resorts throughout the world.Nestled into the rugged terrain of the North Mountains and about 20 minutes from the Phoenix Sky Harbor International Airport, the Pointe Hilton Tapatio Cliffs Resort hotel in Phoenix is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath collection, as well as high-tech and high-touch guestroom features including the Hilton Alarm Clock Radio with MP3 capabilities.This mountainside Phoenix, AZ hotel is home to The Falls Water Village, the perfect family fun center.* Three-acre oasis of swimming pools* Waterfalls* 138-foot waterslide* 23 private cabanas* Cascades Caf* Two hot plunge spasMany other recreational opportunities await you at the Pointe Hilton Tapatio Cliffs Resort that includes:* 18-hole championship golf course - Lookout Mountain Golf Club, home of The Hilton Golf Academy* Full-Service Tocaloma Spa & Salon* Two lighted tennis courts* Eight swimming pools* Precor workout centre, sauna, hiking, and much more...In Arizona, outdoor dining is famous and the Pointe Hilton Tapatio Cliffs Resort has five themed dining options available on the hotel grounds.* Different Pointe of View, AAA Four-Diamond Award winner for 19 consecutive years, with its new American cuisine, renowned service, award-winning wine menu and views of Phoenix that will leave you breathless resides 1,800 feet above the city lights. * Pointe In Tyme features steak favorites enhanced with homemade marinades and rubs, seasonal entrees and wonderful seafood dishes.* La Cantina Cantina and grill open seasonally. Available for private functions.* Cascades Caf is the perfect place to enjoy lunch favorite's poolside at The Falls Water Village.* The Lobby Bar, new to the Pointe Hilton Tapatio Cliffs Resort, highlights a morning coffee bar and Danish or a refreshing drink for your late afternoon pleasure.The versatility and scope of our hotel's Phoenix meeting facilities set Pointe Hilton Tapatio Cliffs Resort apart from other Arizona conference resorts. The opportunities for successful meetings here are endless with our professional staff, extensive business centre, DS3 high-speed Internet access and in-house audio/visual department.More than 65,000 square feet of total meeting and garden function space has been designed specifically for conventions and events. Groups who wish to enjoy the Phoenix climate can select the picturesque desert surroundings of Hidden Valley, our mountainside outdoor venue. Whether your meeting is for 20 or 1,500, our nationally recognized team has devoted themselves to making every event a triumph.The Pointe Hilton Tapatio Cliffs Resort hotel in Phoenix, Arizona, is centrally located to all Major League Baseball's Cactus League Spring Training facilities in the Greater Phoenix area, including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, Cincinnati Reds, and the Chicago White Sox.* Peoria Sports Complex, Peoria, Arizona - San Diego Padres and Seattle Mariners* Goodyear Stadium, Goodyear, Arizona - Cleveland Indians and Cincinnati Reds* Camelback Ranch Ballpark, Glendale, Arizona - Los Angeles Dodgers and Chicago White Sox* Hohokam Park, Mesa, Arizona - Chicago Cubs* Tempe Diablo Stadium, Tempe, Arizona - Los Angeles Angels* Phoenix Municipal Stadium, Phoenix, Arizona - Oakland A's* Scottsdale Stadium, Scottsdale, Arizona - San Francisco Giants* Maryvale Baseball Park, Glendale, Arizona - Milwaukee Brewers* Surprise Recreation Campus, Surprise, Arizona - Kansas City Royals and Texas Rangers* Salt River Fields at Talking Stick, Phoenix, Arizona - Arizona Diamondbacks and Colorado RockiesThe Pointe Hilton Tapatio Cliffs Resort is only 16 miles from Phoenix's Sky Harbor International Airport, and is close to many local attractions. Whether a successful meeting, recreational getaway or essential escape brought you to "The Valley of the Sun," the Pointe Hilton Tapatio Cliffs Resort will always fulfill your expectations.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

This hotel is committed to creating the best resort experience possible for their guests. June 1 - October 1, 2016, they will be undertaking guest suite renovations. Guests can be assured their staff is committed to making sure every guest has an enjoyable stay.


Based on 2282 reviews
from Phoenix, Arizona
Submitted on 21-05-2016
Had a great time for a fun stay-cation. Rooms were great. Pool was perfection. Small issues with our first room, which was quickly addressed and corrected. Staff could not have been more accommodating or friendly! Will definitely be back.
from Tucson, Arizona
Submitted on 21-05-2016
Upon arrival, this place was sinking fast. Have a great stay, ya tell 5 people....Have a horrible stay, ya tell 20 people. I was placed in an over worn, dirty room originally. I spoke to front desk, and was introduced to 'Vincent'. He was wonderful and helped make this stay a success. Once the remodel happens, we WILL be back.
from Kansas City, United States
Submitted on 22-05-2016
This place is beautiful, with stunning views and tons of amenities and activities. The staff was extremely nice and helpful, especially the concierge staff who will drive you to and from your room any time. A couple of things to be aware of - this place is literally built into tall cliffs, so many of the rooms are uphill. Mine was at the very top and had amazing views. Like I mentioned, the concierge will drive you if you don't want to hike straight up a mountain (literally), but if mobility is ... Read more
from Phoenix, United States
Submitted on 22-05-2016
The Hilton Tapatia Cliffs Resort is truly an amazing place to stay in Phoenix. The hotel in top-notch, the views are breathtaking, and the service is excellent. From the moment I was greeted at the front desk, to the service during breakfast, the fitness facility and pools, and the concierge I was treated like I was right at home. The accommodations are spacious and comfortable. Will be back here for sure in the very near future!
from Newport News, Virginia
Submitted on 23-05-2016
Staid four nights for a conference/convention in May. While the resort is quite large it has an intimate feel to it. Lots of pools and waterfalls throughout. Once we were used to climbing the cliffs and hills to and from our room, we thoroughly enjoyed the attentive service and quality of the provided food. Arranging for a car is a must to do anything off-site. Restaurant/bar options on property are limited. They have a huge renovation project coming up later this year which is well needed to up... Read more
from Phoenix, Arizona
Submitted on 04-06-2016
Great accommodations, clean, welcoming, and comfortable. Very restful sleep with the black out curtains and early sunrises. The cabana was nice but there were a lot of children at the pool which was less ideal for this trip for us. Would recommend cabanas located at the adult only pool as well.
from Camp Verde Az
Submitted on 05-06-2016
My husband and I stayed for two nights at the Tapatio Cliffs in June of 2016. Our stay was wonderful and the view from the room spectacular. There are 8 pools, a falls and the grounds are full of flowers and foliage.
from Berwyn, Pennsylvania
Submitted on 05-06-2016
This seems more like a resort than a hotel. Everything is well-maintained, clean and comfortable. A lot of amenities which we didn't get to use because of only staying 1 night. An impressive pool area and good gym facilities in beautiful surroundings.
from Phoenix, Arizona
Submitted on 06-06-2016
Great hotel, great deal. Stayed at their teacher appreciation deal. They allowed us to check-in when room was ready and check out a little later. They were very attentive and asked if we needed anything.
from
Submitted on 06-06-2016
Beautiful resort, friendly staff, clean rooms and grounds. We have stayed at this resort in the past and have always had a great time and never had any problems with the room or staff. Every time we go to Arizona we always stay at this resort.
from Atlanta, United States
Submitted on 19-06-2016
The staff and service are excellent. The food is good. They do "staycations" on the weekends to fill the hotel. Look for crowds and late night disturbances on the weekends. The grounds and outdoor areas need renovations. It looks a bit tired and run down in certain areas.
from Sacramento, California
Submitted on 20-06-2016
I've stayed at this place a number of times over the years, and have always been very satisfied. This latest stay (my first in over 5 years) was no exception. First, it's simply a lovely hotel. While it seems like it's been around forever (I probably first stayed here 25 years ago), everything is nicely maintained and it looks like it could've just opened last year. Our room (and most of the others, I think) was a one-bedroom suite with separate living room, bedroom, bathroom, and private outdo... Read more
from Escondido, California
Submitted on 20-06-2016
It was our first time & we LOVED it! The Hotel was CLEAN, Internet was fast! Pools were AWSOME! Golfing was amazing! Food was so Delicious! Views were so beautiful! Customer service with a SMILE!! We will be back! This hotel has it all, I didn't get to experience the SPA, we ran out of time!!
from CA
Submitted on 21-06-2016
I booked this resort for a Friday - Monday stay for my family. I thought the "The Falls Pool" would be an exciting place for my 7 and 10 yr old, based on the 138 ft waterslide. We arrived from California on Friday around 4:30. After getting checked in, settled in the room and ate dinner, we headed out to the pool. But the slide was closed. We were told it closed at "dusk", but it was 7pm and the sunny was shinning brightly. We had until 8 pm to stay at that pool before it closed. When it closed ... Read more
from Albuquerque, New Mexico
Submitted on 21-06-2016
Visited for a quick family getaway and had a wonderful time- lovely grounds, friendly & accommodating staff, workout facility was great, pools were everywhere and all of them were nice. Lovely location with great hiking trails & golf nearby, but since it was so hot in June we stuck to the water options.
from Clearwater, Florida
Submitted on 27-06-2016
Couple of Great restaurants, on site...pool slide-for adults, too! Staff was nice, wonderful...they r renovating soon, but go after that...Nice little resort type place...hilly and beautiful...heard golf course was nice. i was there for a conference and ev was top notch!
from
Submitted on 27-06-2016
We had a wonderful time, the help was courteous the room was perfect, lots of nearby restaurants. We tried Greek town excellent spicy Gyros. There is an amazing enclosed slide that kept the kiddos busy. It was very well monitored so no accidents occur. It was very good. The Waterpark at Squaw peak is better if that is where you want to be. There is an on-site Starbucks too.
from Phoenix, Arizona
Submitted on 30-06-2016
We spent a enjoyable weekend with family and friends at the pools and found the property to be geared to maximizing that experience for us. Planning on doing it again. Staff was very accommodating and found this was a great way to beat the summer heat.
from Denver, Colorado
Submitted on 30-06-2016
This is the second time we have stayed here. We come because of the location to our family. The hotel itself is rundown and needs serious maintenance. I upgraded this time, but there were still holes in the ceiling in the bathroom and the beds were saggy (but soft). The folks at the front desk were very nice. It was packed during Father's Day weekend, especially at the pool. We found.a sliver of shade at the pool on a day that was 115 degrees. People were drinking beer in the pool and knoc... Read more
from St Charles Missouri
Submitted on 02-07-2016
My wife and I stopped over in Phoenix for a couple of days and were expecting a nice stay. We upgraded the room and had Hilton Honors as well. When we arrived at the resort we pulled into the entrance area and asked the attendant where we should park during check in. He directed us where to park. We got our luggage out and started hauling it up a steep hill on a warm Phoenix day. We were quickly yelled at to move out car by somebody pulling up on a golf cart! Really! We went inside to get check... Read more
from Greensboro, North Carolina
Submitted on 03-07-2016
This is my preferred place to stay when in Phoenix for work. It is older, and there is nothing in walking distance of the property making it very peaceful. However, it sit up on an incline which is impossible to find elsewhere in this valley city. It is located near the physical center of Phoenix and gives you spectacular views. What the Cliffs lack in proximity they make up for with activities (golf, horseback riding, hiking, pools etc.). If you are looking for a quiet place with plenty to do... Read more
from San Tan Valley, Arizona
Submitted on 03-07-2016
Our staycation vacation was a blast !! Absolutely beautiful !! Friendly staff, clean rooms, affordable price packages and gorgeous views. We ended up upgrading our room to a King suite with the pool view.....it was awesome. Our children loved "The Falls" pools and waterslide. Next time we will definitely be renting a cabana !!
from Gilbert, United States
Submitted on 04-07-2016
It was pretty crowded for the 4th of July weekend, but the service was great and we all had a blast! The " no outside food or drink" at the big pools is a little aggressive (searching bags etc) even if you just bought the soda or coffee at the resort.
from Saint Louis, Missouri
Submitted on 05-07-2016
My son and I accompanied my husband on his last business trip to Phoenix/Scottsdale area. We were overall very happy with this resort. The resort is clean and you will see daily work being done to clean and maintain the grounds. Our room was clean and stayed cool even though we were visiting during the hottest week of the summer thus far. Power went out our first full day there and we worried the heat would catch up to us, but it never did! Breakfast continued in the restaurant without a hit... Read more
from
Submitted on 09-07-2016
Staff was very friendly. I don't like having to get transportation to eat and do things. Lobby not conducive for lounging and get togetherness. Pool appeared unclean but it was a busy weekend. Food was good.
from Phoenix, Arizona
Submitted on 09-07-2016
Beautiful scenery, quiet rooms. Amazing hidden pools with a view. Nice hiking trails, and fun to be had walking to the Pointe of View Restaurant at night to overlook the city and view the lights. Service was amazing and very timely.
from Anaheim, California
Submitted on 09-07-2016
They have cockroaches in the rooms were u sleep!!!! The pools are warm and dirty!! If they could clean these problems up it would be heaven! The rooms are big and so cozy, resort is huge and staff is nice. Too bad it's dirty!!
from San Diego, California
Submitted on 10-07-2016
We had a great time! The hotel is really nice and the location is really interesting and different and beautiful. It's built in the cliffs. We looked at the renovated rooms and preferred the older ones. I found the new rooms sterile and prefer a little color in the room. We stayed in the main area and it was perfect. The other rooms are more remote and might be better if you're with a group of people that would all go to one of the little pools. We loved the adult pool.
from Atlanta, Georgia
Submitted on 10-07-2016
The property was outdated, but hopefully the renovations will bring it up to speed. The lobby was faraway from where we were staying. They need to offer golf cart services from your building to the lobby. The food was good at the restaurants and we definitely enjoyed our spa services!! The main pools were entirely too crowded & the adults and teenagers took over the pools from the small children. The adults were leaving beer bottles, cups, and straws in the pool. Was very disappointed about not... Read more
from Phoenix, Arizona
Submitted on 11-07-2016
We thoroughly enjoyed our stay at the Tapatio Cliffs resort. One of the benefits of living in Phoenix are the summer deals you can get on room rates at many top resorts. This place did not disappoint. We landed a Presidential 1 bedroom suite on the side of the cliffs, almost at the very top right near their flagship restaurant 'A Different Pointe of View'. The room was spectacular. We were traveling with 2 kids, and this room had more than enough to space to spread out. With 1200 square fee... Read more
from
Submitted on 11-07-2016
Simple outstanding place in Phoenix, A must for family Visits. I recommed this place for all the Grand canyon travellers who are exhausted The resort charges can be transparent though, Dont be surprised for the 24 $ per day resort charges after a week
from Scottsdale, Arizona
Submitted on 11-07-2016
Stayed for 4th of july.. Offered no fireworks or info. On where to see any.. Waterpark very crowded and dirty cloudy merky water.. No live music or entertainment.. Food quality was ok.. Dont think i would return. The spa was great i would go back for just that, but not to stay
from Tucson, Arizona
Submitted on 13-07-2016
Went for 2 nights with boys, 16 and 10. It was a mini stay vacation since we were busy during the day till around 2 so were able to experience the resort in the late afternoons. First of all, the rooms are very big, with a nice size living area and a large bedroom. The strange thing is that we had the boys in one room with parents in the other, and the boys had a fully stocked (and unlocked) mini bar, while the parents did not. Very odd and random. Second, the rooms are old and need work. ... Read more
from Denver, Colorado
Submitted on 13-07-2016
This place is very dated and is in major need of an update. The first room I was put in was musty and had a soggy spot in the carpet. I was moved right away which was nice. The staff was very friendly. The pool is another story. It was dirty everyday and was full of hair, bugs and had a sheen on it when the sun light hit it. It was very warm and I was not impressed. I will not be back even though everyone was very nice.
from
Submitted on 14-07-2016
Hilton Gives HHonors members the option of choosing their rooms, so if you want an updated room, choose a building at the top of the hill. If you choose a room closer to The Falls...be prepared for an older, dirtier room. I chose a room close to The Falls and the hiking trail entrance. The paint on the walls was peeling, but the room seemed clean, so no big deal to someone who wasn't planning to spend much time there anyway. However, when the hotel sent me a text the next morning asking how my ... Read more
from Show Low, Arizona
Submitted on 16-07-2016
Excellent facilities, excellent room, extremely helpful staff. Couldn't be any better. Outstanding pools, excellent food and drink choices. Beautiful grounds, fountains, spas, fun for both couples and families. Friendly, helpful staff.
from Phoenix, United States
Submitted on 19-07-2016
The gift store attendant was pleasant. The Starbucks attendant was delightful. The pool area staff very courteous and attentive. I do want to say that we ordered room service both nights and the young gentleman who served us both nights was wonderful-very polite, engaged in conversation with my grandsons, explained to me what to do with the tray, etc. Very nice young man and the food was excellent. Hotel and grounds are beautiful. Parking can be a problem, smaller cars fare better. Overall, w... Read more
from Portland, United States
Submitted on 19-07-2016
The pictures of the hotel were much nicer than the actual property. It is great for families because the pools are kid friendly, but not recommended if you are trying to enjoy a weekend alone with a significant other. The adult pool is nice to get away from the kids, but still nothing special. The best part of this hotel is it's staff and the restaurant at the top of the hill. As for the rooms, they had stains on the floor and couches. The rooms weren't very quiet either. Side note: the property... Read more
from Phoenix, Arizona
Submitted on 20-07-2016
The staff is fantastic for the most part. The resort itself could use a complete makeover. The rooms themselves are comfortable but the exterior is in sad shape and the handrails when available are just nasty.. Getting around is difficult due to the congested roads and lack of sidewalks. Parking is challenging in most areas due to the narrow roads with cars parked on both sides. This is truly a family resort so if you are looking for a quiet romantic get away this may not work for you.
from Avondale, Arizona
Submitted on 20-07-2016
Would have liked an included breakfast. The pools were great. The mini fridge was stocked but with 3 young children it became more of a hassle than a nice addition. We did not have any room in the fridge for cold water or snacks since the fridge and cabinet were full of things trying to be sold.
from Phoenix, Arizona, United States
Submitted on 20-07-2016
Nice place, but it had shortcomings inconsistent with its rating as a high-end resort in the Southwest. Their elegant 4-star restaurants featured a very limited choice of middle-of-the-road food and didn't include much of anything "signature Southwest" to reflect their location. I would expect similar menus in the Midwest or New England. There was no air vent in the bathroom and no air spray was provided; need I say more? The toilet was so low that I needed help to get up; in fact it was so low-... Read more
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