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Crowne Plaza Phoenix-Airport

Phoenix, AZ, US (PHX)

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Based on 430 reviews
Amazing hotel in the Phoenix Airport Area!
Style: Crowne Plaza Brand Hotel
Room & Rates
STANDARD ROOM NONSMOKING - Crowne Plaza Phoenix-Airport - 1

STANDARD ROOM NONSMOKING

  • Bed Type Preference Subject to Availability
  • Free Wi-Fi High Speed Internet Access
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KING EXECUTIVE NONSMOKE - Crowne Plaza Phoenix-Airport - 2

KING EXECUTIVE NONSMOKE

  • King Bed with Sofa Bed 
  • 32 inch Flat Panel TV
  • Fridge
  • Work Desk with Ergonomic Chair
  • HSIA
  • Mp3 Player with Alarm Clock Radio
  • Phone with Voicemail 
  • Luggage Rack 
  • In-Room Safe
  • Expanded Cable Channels
  • Coffee Maker 
  • Hair Dryer
  • Lighted Make-Up Mirror
  • Upgraded Amenities with Bathrobe
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KING LEISURE NONSMOKE - Crowne Plaza Phoenix-Airport - 3

KING LEISURE NONSMOKE

  • King Bed Suite
  • Sofa Bed
  • 42 inch Flat Panel TV
  • Fridge/Micro
  • Work Desk with Chair 
  • Wireless HSIA
  • Expanded Cable Channels
  • Coffee Maker
  • Hair Dryer 
  • Lighted Make-Up Mirror
  • Iron and Board
  • Phone with Voicemail
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KING WITH SOFA BED NONSMOKE - Crowne Plaza Phoenix-Airport - 4

KING WITH SOFA BED NONSMOKE

  • King Bed with Sofa Bed
  • 32 inch Flat Panel TV
  • Refrigerator 
  • Work Desk with Ergonomic Chair
  • Free Wireless HSIA
  • Alarm Clock Radio
  • Luggage Rack
  • Expanded Cable Channels
  • Coffee Maker
  • Hair Dryer
  • Lighted Make-Up Mirror 
  • Iron with Board 
  • Phone with Voicemail
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KING EXEC MOBILITY ACCESSIBLE TUB NOSMK - Crowne Plaza Phoenix-Airport - 5

KING EXEC MOBILITY ACCESSIBLE TUB NOSMK

  • One King Bed with Sofa Bed 
  • Wheelchair Accessible
  • Grab Bars 
  • Handheld Shower Head
  • Lowered Security Viewer
  • Clothes Rack 
  • Closed Caption TV
  • Visual and Audible Alarm
  • 32 inch Flat Panel TV
  • Expanded Cable Channels
  • Fridge
  • Work Desk
  • Voicemail
  • Ergonomic Chair
  • Wireless HSIA
  • Alarm Clock Radio
  • Phone
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KING HEAR MOBILITY ACCESSIBLE TUB NOSMK - Crowne Plaza Phoenix-Airport - 6

KING HEAR MOBILITY ACCESSIBLE TUB NOSMK

  • King bed
  • 32 inch Flat Panel TV
  • Fridge
  • Work Desk with Ergonomic Chair
  • Wireless HSIA
  • Easy Chair with Ottoman
  • Alarm Clock Radio 
  • Luggage Rack
  • Expanded Cable Channels
  • Coffee Maker
  • Hair Dryer 
  • Lighted Make-Up Mirror
  • Iron with Board
  • Phone with Voicemail
  • Closed Caption TV
  • Visual and Audible Alarms
  • Visual Doorbell
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1BD MOBILITY ACCESSIBLE TUB NOSMOKING - Crowne Plaza Phoenix-Airport - 7

1BD MOBILITY ACCESSIBLE TUB NOSMOKING

  • One Queen Bed with Sofa Bed
  • Wheelchair Accessible
  • Grab Bars 
  • Handheld Showerhead
  • Lowered Security Viewer
  • Clothes Rack 
  • Closed Caption TV
  • Visual and Audible Alarm
  • 32 inch Flat Panel TV
  • Expanded Cable Channels
  • Fridge
  • Work Desk
  • Voicemail
  • Ergonomic Chair
  • Wireless HSIA
  • Alarm Clock Radio
  • Phone
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1 BED ACCESSIBLE ROLL IN SHWR NOSMK - Crowne Plaza Phoenix-Airport - 8

1 BED ACCESSIBLE ROLL IN SHWR NOSMK

  • Queen Bed
  • Wheelchair Access
  • Roll In Shower 
  • Grab Bars
  • Handheld Showerhead
  • Lowered Security Viewer 
  • Clothes Rack
  • Closed Caption TV
  • Visual Audible Alarm
  • 32 inch TV
  • Expanded Cable
  • Fridge/Micro
  • Desk with Chair
  • HSIA
  • Mp3 Alarm Clock
  • Phone
  • Voicemail
  • Separate Living Area with Wet Bar
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2BD EXECUTIVE NONSMOKE - Crowne Plaza Phoenix-Airport - 9

2BD EXECUTIVE NONSMOKE

  • Two Queen Beds
  • 32 inch Flat Panel TV
  • Refrigerator
  • Work Desk with Chair
  • HSIA
  • Lounge Chair
  • Mp3 Player Alarm Clock Radio
  • Luggage Rack
  • In Room Safe
  • Expanded Cable Channels
  • Coffee Maker
  • Hair Dryer
  • Makeup Mirror
  • Iron and Board
  • Phone with Voicemail
  • Upgraded Amenities with Bathrobe
Hide room details
TWO QUEEN BEDS NONSMOKE - Crowne Plaza Phoenix-Airport - 10

TWO QUEEN BEDS NONSMOKE

  • Two Queen Beds
  • 32 inch Flat Panel TV
  • Refrigerator
  • Work Desk with Chair
  • HSIA
  • Coffee Maker
  • Hair Dryer
  • Iron and Board
  • Phone with Voicemail
Hide room details
Crowne Plaza Phoenix-Airport
4300 E Washington St, Phoenix, AZ US 85034

Location

Located in Phoenix, Crowne Plaza Phoenix-Airport is near the airport and close to Pueblo Grande Museum and Archaeological Park, Phoenix Zoo, and El Zaribah Shriners Auditorium. Additional points of interest include Celebrity Theater and Phoenix Municipal Stadium.

Why Stay Here

Room Service
Outdoor Pool
Fitness Room
Business Center
Free Airport Shuttle
Smoke-Free Property

Resort Details

Crowne Plaza Phoenix-Airport features a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include an outdoor pool, a spa tub, and a fitness facility. This 3.5-star property has a 24-hour business center and offers small meeting rooms, secretarial services, and technology support staff. Complimentary wireless Internet access is available in public areas and the hotel has an Internet point. This Phoenix property has 929 square meters of event space consisting of a conference center, banquet facilities, conference/meeting rooms, and a ballroom. The property has a complimentary airport shuttle (available 24 hours). Business services, wedding services, tour/ticket assistance, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.

Accommodation Details

295 guestrooms at Crowne Plaza Phoenix-Airport feature coffee/tea makers and safes. Bathrooms feature hair dryers. Wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels and pay movies. Also included are irons/ironing boards and clock radios.

Pools & Spas

Outdoor Pool

IMPORTANT INFORMATION

Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation. Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

A 14.27 Percent City/Local Tax Will Be Charged

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Self-Parking Fee: USD 5 Per Day (In/Out Privileges)
Valet Parking Fee: USD 12 Per Day (In/Out Privileges)
Pet Fee: USD 50 Per Room, Per Stay
Deposit: USD 50.00 Per Night
Rollaway Bed Fee: USD 10.00 Per Night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 430 reviews
from portland, or
Submitted on 20-05-2016
Stayed here for one night after a late PHX arrival. They have a convenient 24 hr. shuttle for airport pickup, check-in was friendly, fast and efficient. The rooms are spare, but have what you need. We found the bed and particularly the pillows very comfortable, with a few pillow choices. The room was spotless and has a mini fridge and coffee, the ventilation system worked well. Despite being near the airport, we did not hear any plane noise or other hotel noise from the hall or neighbors. M... Read more
from Oklahoma City, Oklahoma
Submitted on 20-05-2016
If you don't like the Arizona type hotel with access door that aremoutside and prefer a traditional hotel with access via an inside hallway you will like this hotel. The room was very clean and the front desk staff very helpful. The location is excellent. Especially if you need to be at the airport early the next morning. I will definitely stay here again.
from Tucson, Arizona
Submitted on 21-05-2016
We live in Tucson and attend frequent events in Phoenix. We prefer to stay overnight after evening events. We have stayed in hotels closer to downtown but have been frustrated by the hassle of parking near the ballpark or theatre. The Crowne Plaza was the perfect solution. It's convenient to the Interstate without being too close. It has free valet parking. Best of all, it's right across the street from a Light Rail stop. If you have tickets to a major event, the train ride is free. Our room (Ex... Read more
from
Submitted on 21-05-2016
The hotel is very close to the airport and runs a free shuttle - drop off and pick up. The hotel is rather drab, dark, and dated inside. My room's air conditioning kept going on and off all night - making for a poor night of sleep. If you need to get to the airport quickly, this is a good choice.
from Burbank, California
Submitted on 25-05-2016
We had a great stay. The food was good in the dining room and very reasonably priced. The bar area was beautiful, better than most hotel bars. The drinks and food were excellent. PJ, the bartender, was terrific.
from Tucson, Arizona
Submitted on 06-06-2016
Service was fantastic. The staff were all very pleasant and extremely helpful. Location was terrific for getting around. Rooms were comfortable and afforded a good night's sleep. Would definitely consider coming back when going to Phoenix.
from College Station, Texas
Submitted on 07-06-2016
Due to weather, my flight was diverted to PHX and so I had to stay a night in town. The entry of the hotel has been nicely renewed, however, the hallways are still the good old look from 1970. Rooms are also renovated and as you would expect. One big plus is the airport shuttle. Food at the bar was OK. While the pita & hummus were quite delicious, the portion was tiny. Would not stay unless I have to be at the airport early or United Airlines floats the bill again.
from Wales
Submitted on 07-06-2016
We only needed a one night stop travelling from Chicago to Palm Springs and this was perfect. We called and the Airport Shuttle picked us up. The room was comfortable and clean. Breakfast was buffet and a reasonable selection. The staff were helpful and friendly
from Mesquite, New Mexico
Submitted on 07-06-2016
This hotel is a great location. It is really easy to get to downtown phx and to mill ave if you like to party or just have a few drinks at the bar. Good fitness room and the pool is a lot of fun and the bar is also good.
from Noblesville
Submitted on 08-06-2016
This was my first stay and I was absolutely impressed with my entire experience. The staff was friendly, outgoing and on time. The room was clean and gave me a great view. This was my first trip to beautiful Arizona and they made it that much better. Thank you.
from Northern CA
Submitted on 20-06-2016
We came here for one night before staying with relatives for a spring training weekend. Arrived a few minutes before midnight, so didn't want to disturb any family so booked a room at this airport hotel. Had a problem with the airport shuttle: despite repeated calls, it took forever, nearly an hour, to show up. We could have walked to the hotel in less time! To be fair, the second time I called the front desk, they offered to reimburse us for a taxi, but then the shuttle appeared. Spring tr... Read more
from
Submitted on 20-06-2016
I love being able to stay at this property when I am flying out of Phoenix on vacation. The rooms have just been renovated, the lobby is beautiful and, while the pool is ordinary, it is clean and very refreshing in the Phoenix heat. But the real value is the covered parking available for my car when I stay at the hotel the night before flying out of Phoenix. For one reasonable rate I get a night in a beautiful room, a free shuttle to the airport, covered parking for my car and a free shuttle ... Read more
from San Diego, California
Submitted on 20-06-2016
Company booked the hotel for conference due to convenience to airport. Right across the street from airport rail line, but also hotel shuttle to get you back and forth. Shuttle was also available to take us to local restaurant in the evening when it was otherwise slow. All meals provided were very good. My room was upgraded and was very nice. Hotel bar staff was friendly and quick, with a decent selection of local beers.
from Grimsley, Tennessee
Submitted on 20-06-2016
The motel is always very clean and the staff are very friendly. The restaurant has a good assortment of items to choose from and never fails to deliver an amazing meal. The bar staff also produce amazing drinks.
from Nogales, Mexico
Submitted on 21-06-2016
the valet parking amazing service all the time that I arrive a person was there at the front desk 24 hr the room smells badly or weird, the buffet for the breakfast was very poor I didn't like bacon and cereal
from Hartford, Connecticut
Submitted on 27-06-2016
The Crowne Plaza is great value in Phoenix. Check in was quick and easy. The staff very helpful. Close to the airport, on the rail line, we took the rail to the baseball game downtown. The rooms are clean and quiet.
from Albuquerque, New Mexico
Submitted on 30-06-2016
We arrived for our stay at check in time and the front desk clerk was very friendly and informative. We did the "Park and Fly" package and the valet seemed pleasant. Our room was clean and all of the amenities were on point especially for the price. We did have one small ding on our new Prius that we purchased recently and this was not there before we had our car parked by valet. We informed the manager and he said that there were cameras that he could view and that if anything was found tha... Read more
from Stroudsburg, Pennsylvania
Submitted on 30-06-2016
Convenient location, great value, near Phoenix airport, shuttle readily available. Did not take advantage of restaurant but the Starbucks was conveniently located by the elevators. Parking was limited unless using valet.
from Chicago, Illinois
Submitted on 30-06-2016
Great hotel for 1 night stays when you needvto be near airport. Useful 24h shuttle service, saves on cab fair to and from airport. Decor leads towards the modern side. Room service food was good although a little pricey if on the budget. Decent pool.
from Washington DC, District of Columbia
Submitted on 01-07-2016
After a long hot day of traveling John at reception was just what I needed. His upbeat personality and fantastic customer service made to days travel melt away. This hotel is located near PHX and is a great location if your flight schedule requires you to stay nearby. The staff is friendly and helpful with directions, the room was spotless and the bed especially comfortable.
from Kailua, Hawaii
Submitted on 02-07-2016
Hotel is quite convenient and near the PHX Airport. I must say it is well Maintained despite it's age. The only Downside regarding my stay is that as a Platinum member soon to be Spire Elite member I was not offered any other perk other than a complimentary Room upgrade that I made reference to in the comments section of the Reservation. Susan at Front desk was very nice!! I recall a few years ago that a Platinum member recieved upgrades in addition to either a Breakfast coupon or Alcoholic Beve... Read more
from Ayer, Massachusetts
Submitted on 02-07-2016
What a great team, right from the start, the ride from the airport, to the check in and during the stay. Special Kudos to Katrina, my wife was having trouble with the business center (I am not saying the business center was bad), Katrina went above and beyond to assist her in correcting the issue. The hotel was very quiet for us. The pool was great and the exercise room was a good size. The airport shuttle was on time and everyone was friendly. Finally, the internet was quite fast for a h... Read more
from Tempe
Submitted on 03-07-2016
We stayed here just before we left Phoenix. The hotel is completely upgraded and the rooms are equipped with latest technology, the valet is free, you have a free airport shuttle every 30 mins for 24 hours. I had got this for $100 a night, but it was easily worth $200 or more.
from Tucson, Az
Submitted on 04-07-2016
We always stay here before an early flight out of Phoenix. We have a lovely dinner at their Post Restaurant then have an early night. We leave on time, and are glad to have the 2 weeks parking that comes with our park/fly/stay rate. And we do love the prompt, courteous shuttle service between the hotel and the airport. Thanks for a lovely, relaxing night!!
from Tucson, Arizona
Submitted on 07-07-2016
Lovely, clean, and very comfortable hotel near the airport. Excellent value and very good service. Great breakfast buffet. Moving forward, I wouldn't stay anywhere else when traveling to and from Phoenix.
from Tucson, Arizona
Submitted on 07-07-2016
Close to Sky-harbor Airport in Phoenix with 24/7 airport shuttle. Free parking for your car up to seven days. The king suite that we stayed in was recently re-decorated an beautiful. The king bed was very comfortable and the pillows amazing! Mattresses on the fold out couches however were not that great.
from Strongsville, Ohio
Submitted on 07-07-2016
We were in town for Spring Training. The drive to the ballpark was about 20 minutes. The hotel was clean, service was good. While the hotel restaurant was good, it would have been nice to have a few more restaurants within walking distance of the hotel. Would probably stay there again.
from Gallup, New Mexico
Submitted on 08-07-2016
First and foremost, very nice quiet rooms! Loved the location for attending a concert at the Celebrity Theatre. Great value for the summer rate! I loved the staff. They were all welcoming, easy to talk to and helpful all the way around! Thank you for a memorable stay!!
from Mequon, Wisconsin
Submitted on 09-07-2016
What a great place to stay and park for our trip. Spent the night in s beautiful room and are parking for 10 nights in secure parking. Nicely furnished, room for four. The front desk accommodated our 4:00 am trip to the airport and all of our needs. Highly recommend staying here for your trip!
from Denver, Colorado
Submitted on 10-07-2016
The updates to the hotel really make a big difference. I really enjoyed the workout room, very well equipped. The staff were very friendly and helpful. The beer selection featured quality local beers on tap. Comfortable rooms good restaurant.
from Belen, New Mexico, United States
Submitted on 10-07-2016
The hotel is absolutely beautiful! We purchased the "breakfast included" package, which saved us at least $25/day. It was a full breakfast bar which included eggs cooked to order and choice of drinks. Parking is free, and with the $4 unlimited daily light rail ride pass, it was easy to get downtown in under 20 minutes, with no stress. The staff was helpful and friendly and went out of their way to make sure our visit exceeded our expectations in every way.
from Jacksonville, Florida
Submitted on 12-07-2016
Great stay excellent and very lovely staff. I was in town for business and connected with a lot of other business owners and NFL players. Service was great . Comfortable stay . Only thing I didn't like was that my bread on my burger was rubbery lol
from Arlington, Virginia
Submitted on 12-07-2016
we stayed one night to make it easier to wake up for a very early call. the hotel is very close to the airport, offers a free shuttle on a 24 hour basis, is well-appointed and modern, and the restaurant is very good (we had dinner). everything worked perfectly (WiFi, etc.), there is a small market in the lobby for drinks, snacks, personal items, etc., and the enthusiasm of the staff, starting when we first walked in to the registration desk and all the way until we checked out, was great. we f... Read more
from San Mateo, California
Submitted on 13-07-2016
I live two hours away from the airport. If I have a late flight, this is a wonderful place to sleep before I head out. Clean. Quiet. Nicely appointed. Great price. Perfect place to rest before I travel on. I highly recommend.
from Frisco, Texas
Submitted on 19-07-2016
This was an unexpected surprise! I like this brand and it's style. Very courteous check-in staff and pickup driver. Most impressed with the overall comfort, cleanliness and location. Will stay again!!
from Mechanicsburg, Ohio
Submitted on 19-07-2016
Everything went smoothly and all staff I encountered were professional and friendly. I have little more to say so this last good sentence is to bring the character count up to the 200 that is required.
from Dumont, New Jersey
Submitted on 20-07-2016
Very nice hotel close to the airport. The room was large and clean and the bed was comfortable. There is an onsite restaurant and room service which we liked as we were both tired. We enjoyed our stay.
from Kalamazoo, Michigan
Submitted on 20-07-2016
The hotel was lovely, clean, secure and was equipped with nice staff. Beds could have been more comfy, but room accommodations were otherwise well appointed. I would definitely stay here again and recommend this to anyone else visiting the area.
from Leesburg, Virginia
Submitted on 20-07-2016
Last minute business trip, downtown hotels were sold out but luckily found this gem. Easy check in and very pleasant staff. Wonderful shuttle driver and service to/from the airport. Nicely renovated, clean and quiet. Very good restaurant, my rate included free breakfast, which was very good. The light rail to downtown was across the street, very convenient. I will definitely stay here again.
from
Submitted on 21-07-2016
But this is definitely the best hotel in this class and price range that I've ever stayed in... Crucial that we weren't standing around in the Phoenix summer heat, the shuttle driver was polite and arrived to pick us up at the airport, an as-estimated 10 minutes after I'd called to confirm arrival. Susan at the front desk was able to check us in early and very helpful with the questions we had, while simultaneously dealing with a flight crew that had also arrived. She obviously cares very much... Read more
from Tucson, Arizona
Submitted on 21-07-2016
You can't go wrong staying here. The staff are great and the accommodations are very comfortable. Their "stay and fly" program is great for those trips that are more than a week. Upon your return, the shuttle from the hotel picks you up at the airport, brings you to the hotel, and if you are not staying the night, the valet staff will have your car ready and waiting for you when you arrive.
from New York City, New York
Submitted on 24-07-2016
Everything in the hotel is wonderful, especially for an airport hotel. BUT the restaurant. It looks good and the menu reads like it will be okay, but two dinner meals were awful. Truly awful. This is the only area that needs work. The elevators were having trouble but I assume that was a problem that was being worked on. The restaurant NEEDS to be worked on.
from Phoenix
Submitted on 25-07-2016
This was my third Crowne Plaza stay ever. I will be using them as a "go to" in the future. I stayed in two other properties in two other countries. I was pretty happy with the other properties, and all in all felt I got lot for my money. This property seems to be a bit above the others, as it may have been recently renovated. It seems brand new and everything is pristine and up to date. The light rail can save you money and driving if you are going to events serviced by it. You c... Read more
from Houston, Texas
Submitted on 25-07-2016
We stayed two nights and overall were very pleased with this hotel. My husband had injured himself on our vacation and was in a wheelchair so I made sure to reserve an accessible room. I also reserved a room for my parents, who were with us, and requested one nearby, preferably adjoining. This hotel seems to have several different types of accessible rooms so the front desk staff took me to a prospective room to make sure it would work and we toured 3 before finding one that had a roll-in shower... Read more
from Cairns, Queensland, Australia
Submitted on 26-07-2016
Though I usually stay at HIE hotels in the IHG hotel group, Crowne Plaza PHX stood out for its easy access to Skyharbor airport via the free airtrain that terminates directly across from the hotel, and is also a connecting point for the city public light_rail system which is a very efficient way at getting you to/ from the city centre, so you can save the car rental for days you want to go further afield ie. Tuscon, or Grand Canyon etc., Stayed 2 nights and the hotel itself seemed clean, the sta... Read more
from Yakima, Washington
Submitted on 27-07-2016
Convenient location not far from the airport and free shuttle service. Every hotel staff member was personable, friendly, helpful! Nice restaurant and lounge but spendy prices. Circle K and Ruby Tuesday across the street. Neighborhood ok to walk during the day but would caution re: walking at night.
from Spokane, Washington
Submitted on 30-07-2016
Pros: close to the airport and the hotel provides a shuttle, across the street from public transport, the staff are hospitable and friendly and the food is good in the restaurant. Cons; no real shade at the pool, not close to many activities/other restaurants in town, and the TV is "like a box of chocolate - you never know..." what station really you'll get and not many channels to begin with. We HAD to stay here for a company conference - the meeting rooms must have been inexpensive.
from Denver, Colorado
Submitted on 30-07-2016
We first stayed at this hotel in May while in town for an ASU graduation. We were in town for one night and didn't want to rent a car, so we chose this hotel. We couldn't have been happier. We were able to take the free Sky Ride to the hotel. Upon arrival, the staff was extremely nice and helpful. The room was comfortable and clean. We enjoyed the craft beer at the bar, and a relaxing cocktail later in the lounge. The morning of graduation, it was so convenient to grab Starbucks and a pas... Read more
from
Submitted on 30-07-2016
Easy to get to hotel late at night from airport on the light rail. Easy check in. Love the complimentary Spa products. Bar and room service open until midnight. Very comfortable bed. Towels were scratchy.
from
Submitted on 31-07-2016
I prefer to self-park but I can understand why it has been changed to valet-only. Sometimes the wifi slows down but in general it is OK. But this is a wonderful hotel for the money. The Starbucks was unavailable when I stayed a couple years ago but this week I appreciated it a lot. My hotel in Phoenix.
from
Submitted on 31-07-2016
As a IHG rewards member I stay at approximately 15 different IHG hotels annually and this Crowne Plaza has been so so in 3 stays. They have dropped the ball in room service, valet and housekeeping. This last visit they never cleaned my room and we we gone all day giving them a chance to clean it and their excuse was we had our DND sign up which was not true. The front desk has been wonderful and have really enjoyed the rooms but room service doesn't pick up trays after dining. The only lack in s... Read more
from
Submitted on 01-08-2016
I have stayed at this hotel a few times now and each visit Susan working the front desk has been there to assist me. Susan is a great representative for the Crowne Plaza. She is personable, friendly, understanding, and is delightful. She always has a smile on her face and makes the check in and check out process easy. A great asset to your company!!!! I recommend this Crowne Plaza to anyone traveling to the Phoenix area!!! The restaurant is fabulous and the staff in the restaurant are al... Read more
from Edinboro
Submitted on 02-08-2016
not much to complain about - other than the (lack of) service at the in-house restaurant - ended up walking over to Ruby Tuesday - great complimentary valet - Krupp's machine limited tea service - no microwave in Exec level rooms
from Guadalajara, Mexico
Submitted on 03-08-2016
The hotel is conveniently located between the airport and the city, right in front of both a light rail station (to go to the city) and a Sky Train terminal (to go to the airport); in addition, the hotel has free shuttle service to the airport. The facilities are in very good condition, and the personnel are very efficient and friendly.
from Phoenix, Arizona
Submitted on 04-08-2016
The room was very well furnished everything was super comfy. The restaurants food was excellent. I enjoy getting Starbucks coffee ever morning without needing to leave the hotel. The only down side to this hotel is the internet speed, it hovered around 1mb/s which is really slow to do mostly anything on the web. If they boost the Internet speed then it would be perfect
from Derby, CT
Submitted on 05-08-2016
Stranded due to weather and then again due to mechanical issues, this property was an oasis. The quick pick up and a quick drive was welcomed. The clean and comfortable rooms were quiet, and room service was fast. Food selections were nice, and the staff was very nice. No doubt I would stay here again.
from Deming, New Mexico
Submitted on 08-08-2016
My husband and I were on a pleasure weekend and due to unforeseen circumstances we had to bring our dog. I was very hesitant, but was made to feel very comfortable and welcome. The staff was very very nice.
from
Submitted on 10-08-2016
A great spot, so conveniently located. Only issue: thin walls; could hear conversations, and bathroom through the walls. Lobby bar: cordial, timely service and tasty appetizers, fairly priced. Choice of covered or uncovered parking.
from Monterey, United States
Submitted on 10-08-2016
I had been up for 24 hours and had missed my connecting flight from Phoenix to Monterey because my flight from London was almost 2 hours late. I was hot and tired from dragging 100 lbs of luggage around and when I arrived at the Crowne Plaza I received a friendly greeting and got a nice room and life was better.
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