from Birmingham, Alabama
Submitted on 20-07-2016
If you are in Birmingham for a special event, don't miss The Tutwiler...you'll find it under Hampton Inn & Suites Downtown, 2021 Park Place, and whomever is at the helm of this ship, has brilliantly inspired each and every staff member to be kind, courteous, and genuine in their care for their guests. It all begins with their valet staff and continues to the front desk, the breakfast hostesses, the restaurant/bar wait staff, and even their maintenance staff...(our room wasn't as cool as we want...
If you are in Birmingham for a special event, don't miss The Tutwiler...you'll find it under Hampton Inn & Suites Downtown, 2021 Park Place, and whomever is at the helm of this ship, has brilliantly inspired each and every staff member to be kind, courteous, and genuine in their care for their guests. It all begins with their valet staff and continues to the front desk, the breakfast hostesses, the restaurant/bar wait staff, and even their maintenance staff...(our room wasn't as cool as we wanted it in our 90-plus heat wave and a maintenance staff member came to our room when we alerted the front desk....and it was after 5pm....and he was delightful....and he made it perfectly comfortable for us in a jiffy!)
It was my mother's birthday weekend as well as a very special weekend for the Alabama Writer's Conclave of which she is a long-time member, so we moved in from the suburbs, she and I, to commence a weekend of fellowship, celebration, and higher learning, :)) We had a logistical problem to figure out with parking my car for the weekend in valet, and keeping mother's car close by in valet so that I could chauffeur her back and forth from Alabama School of Fine Arts where most of her conference was held. When I told this to Kelow, a member of the Valet Staff, he said, no problem, we'll take care of you, and he did!! He complimented my sweet mother, and made us feel assured that we two women were in safe hands, and we were!! This was on Friday, and when we went to the Front Desk, several hours before actual Check-In, we encountered another lovely staff member who complimented my mother's smile and commented on how graceful she was...Of course she accommodated my mother's request to check in early so that she could go to her first set of meetings without her luggage in the car getting hot. Just delightful experience.
We also met Vincent, another member of the Valet Staff, who teamed up with Kelow on Saturday and Sunday ....and those two gave us the utmost service with genuine, gentlemanly care. It was absolutely a pleasure to be around them. We also worked with several other Valet Staff who backed up their fellow team members with kindness beyond measure. Saturday night, my mother left her purse in the car after her car had been put away off site for the night in valet....the staff member quickly went after the car and cheerfully returned so that my mother could retrieve her purse, which she did with much gratitude. Sunday, my mother would need to stay until one o'clock for a board meeting for the Alabama Writer's Conclave, and we called down to see if she could have a late check out since I was going to church. They said they could allow her under these circumstances until 2pm...just sooooo helpful.
My mother and I missed having my Father on this trip because he was representing us at a family wedding at Shoal Creek Saturday night but we were in wonderful, kind, and capable hands with each and every staff member of the Tutwiler.
At one point, I said to Vincent how friendly everyone had been to us, and he complimented his General Manager, Kay French saying that she has been a wonderful example for them and always encouraged them to give the very best service with care and compassion. Bravo Kay! Who encouraged me to write this review? Kelow, an aspiring writer himself. Kay, don't let Kelow or Vincent go anywhere...with parking being such a limited commodity, the efficiency of your Valet Staff is critical to keeping guests happy...and Kelow and Vincent are valiant purveyors of 5-Star Service!! Thank you for such a wonderful visit!