"My fiancee and I booked this trip in hopes to get away from the harsh winter chills for Christmas. We went for four nights and five days. We arrived December 22nd and it was quite chilly. We were greeted upon arrival at the resort with a welcome punch and our necessities for our stay. We were then escorted to our suite which was upgraded upon arrival to the Bay-view room which was a plus. Our room was EXTREMELY hot and humid in comparison to outside which was chilly. We went to dinner down by the poolside. The food selection was EXTREMELY limited and not seasoned at times. The drinks however were phenomenal and this is from someone who doesn't drink. The staff were very respectful and accommodating. My fiancee has food allergies and to our surprise they were not very accommodating to his request for things such as white rice of just plain vegetables. However, our last two nights we finally discovered the Baci Restaurant and their food was delectable. The wait to eat at that particular restaurant was ridiculous. We waited over an hour. The resort gets you on their website when they say that there are several restaurants with a vast selection of food. The food is basically American cuisine, my fiancee and I were hoping for real St. Thomas dishes. We had to leave the resort a lot to get great meals. The ocean front was very rocky and filled with reefs that cut our feet. The pool was freezing cold but they said that the heater was down. We got used to it. The three owners of the resort arrived while we were there. The staff were extremely busy attending to their every need and ignored the other guests. They came with three groups of friends and family In our actual room the shower didn't work but as soon as we mentioned it,they sent someone up immediately to fix it. My fiancee and I lived off of the bar food because the buffet and other restaurant basically served the exact same thing every night except Christmas eve and night. The manager of Baci restaurant was very kind and helped my fiancee to make our last night very romantic. We would return but not have all-inclusive because we basically ate off the resort and ended up sending money for that in addition."

"We arrived at Sugar Bay on Friday, December 30th and were told by the front desk that the AC was out. They relayed that it was being worked on and should be fixed by the next day. However we then learned it had been out since Christmas or earlier and it was not fixed during our entire stay. Additionally when we arrived we were taken to a room that was already accommodated. We were then given a room where the lock battery was not working and could not get into. Finally we were given a suite; which was nice however due to the room set up we had no way to open windows where we were sleeping so then had no breeze and no air conditioning. Each day we or someone in our party of 10 asked about the a/c we were told it would be fixed; we learned it was finally fixed a day after our return (Wednesday 1/4). Overall the property is in a beautiful location and has a lot of potential but the bathrooms around the property were dirty and the main lobby women's bathroom was missing lights so half the stalls were dark. Many of the amenities were not available. The pool bar was not staffed. The Turtle Rock bar and restaurant manager were the only staff that were consistently pleasant and attentive. Most of the staff were slow or even made you feel unwelcome and that we were bothering them when asking for a drink or some other service. There were times where we had to request things multiple times and still did not receive a food order or drink. Because we had a large party we also requested dinner reservations %u2013 one evening we were told by the hostess she could not help us and we would just have to %u2018wait a long time'. Finally a manager came right over and assisted us. Each time we attempted to make dinner reservations it seemed to take effort or require escalation to a manager to help. During breakfast there was a wait even though many tables were empty. We were told there were no servers available however it was for a buffet. My wife works for a concierge company and has to write a review on our visit about St. Thomas. Unfortunately she will not be able to recommend staying at Sugar Bay due to the experience. Additionally I was entertaining clients during our stay and at this time, I don't feel it is somewhere I would bring anyone back to."

"The whole campus was beautiful, clean and the staff was very efficient. The only thing I would do differently is the All-inclusive. The food quality was not very good and I think we spent more than we would have buying separate meals. If you can eat a lot of food, 3 times a day plus drinks then I say you'd get your money's worth. The small beach that was private to the resort guests was nice to snorkle off of and to rid us of our worries for locals stealing our things. I would return again. Also, DEFINITELY recommend paying for the round-trip transportation. The roads were tiny, uphill, busy, and they drive on the left side of the road. We never would have made it to the hotel."

"Oh my word, it was the best trip of my(our) lives. We went for our 20th anniversary. The best food and the best staff. Would love to do it again!"

"We just got back from this resort for 5 days. Very nice, staff I think is told to say hello to everyone, very pleasant. They have water activities you can do right from their beach (you can sign up online first- cheaper). Snorkel and mask are free each morning. Get down there a little before 9 so you get some. Food is good. One sit down restraunt with menu, others are sit down with waitress for drinks then buffet for food. Taxi service is very easy to do and take you wherever. Coral world not the greatest...can do whole place in half hour. Nice beach right next store so bring mask with you. Air condition was okay..not so cold in rooms. They have clean air rooms...ask for one of those..better. BUG SPRAY...LOL.... bring some or buy as soon as you get there. Spray ankles and legs...It was bad if you were not sprayed. Bug spray worked and we were fine but had to use it. (sand flea ant things...). There are cats roaming around but were kept to their little area for the most part. The iguana's were huge and MANY....staff would shoo them away but they would come out for food. Pool was very nice..if you want a spot ..go down around 8:15, get your towels and put them on chairs...otherwise there are plenty of chairs on beach. Spa was nice...clean. Overall all very nice and not crowded as people were spread out and some left during the day..."

"Great place to enjoy with family. Very safe clean and friendly staff. Only complaint was servers at resturants were slow about bringing drinks but the food was great. Rooms were very clean and confortable. Will visit again and will book again thur bookit for their staff when booking was very friendly and went to great details to make it right. "

"We had a really great stay at this hotel. The ocean view is spectacular and worth paying extra for. There was a variety of food on the buffets and everything I tried was good. The spa is wonderful and well worth a visit. There isn't alot of entertainment at the hotel at night, so that may bother some people, but if you want a relaxing vacation this would be a good place to go. They have a large pool area, beautifully landscaped and both pool and beach areas are nice and clean. We wouldn't have minded spending more time at this hotel."