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Sugar Bay Resort and Spa

St Thomas, St. Thomas, US Virgin Islands (STT)

Room rates from:
Per Adult Nightly
Hotel + Flight from
Starting from:
$1,609 $1,229
Per Guest for 4 Nights
Based on 840 reviews
The newly-renovated Sugar Bay Resort and Spa features breathtaking mountain and ocean views.
Style: Family-Friendly Resort
Room & Rates
Mountain View - Room Only No Meals or Drinks Included - Sugar Bay Resort and Spa - 3

Mountain View - Room Only No Meals or Drinks Included

Starting from
Per Adult Nightly


  • Individually Controlled Air Conditioning
  • Double Sink
  • Bath amenities, Hair dryer, Iron and Ironing Board
  • Chair and Accent Table
  • Flat Screen Satellite HD TV
  • Direct Dial Telephone
  • Electronic In-Room Safe
  • Wireless Internet
  • Coffee/Tea Maker
  • Daily Maid Service
In addition to the above amenities the Mountain View rooms offer a spacious balcony with views of the garden and pathways, 1 king or 2 double beds. Rooms are 475 square feet and are located in buildings A and E.
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Partial Ocean View - Room Only No Meals or Drinks Included - Sugar Bay Resort and Spa - 1

Partial Ocean View - Room Only No Meals or Drinks Included

Starting from
Per Adult Nightly


  • Individually Controlled Air Conditioning
  • Double Sink
  • Bath amenities, Hair dryer, Iron and Ironing Board
  • Chair and Accent Table
  • Flat Screen Satellite HD TV
  • Direct Dial Telephone
  • Electronic In-Room Safe
  • Wireless Internet
  • Coffee/Tea Maker
  • Daily Maid Service

In addition to the above amenities, the Partial Ocean View rooms offer a limited view of the ocean from the furnished spacious balcony, 1 king or 2 double beds. Rooms are 475 square feet and are located in building F (6th and 7th floor) and building G and H.

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Ocean View - Room Only No Meals or Drinks Included - Sugar Bay Resort and Spa - 2

Ocean View - Room Only No Meals or Drinks Included

Starting from
Per Adult Nightly


  • Individually Controlled Air Conditioning
  • Double Sink
  • Bath amenities, Hair dryer, Iron and Ironing Board
  • Chair and Accent Table
  • Flat Screen Satellite HD TV
  • Direct Dial Telephone
  • Electronic In-Room Safe
  • Wireless Internet
  • Coffee/Tea Maker
  • Daily Maid Service

In addition to the above amenities, the Ocean View rooms offer a spacious furnished balcony with a view of the ocean, and features 1 king or 2 double beds. Rooms are 475 square feet and are located in building F (6th and 7th floor) and building G and H.

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Sugar Bay Resort and Spa
6500 Estate Smith Bay, St. Thomas, CR US Virgin Islands 00802


The resort is a scenic 30 minute drive from the Cyril E King International Airport (STT) in St Thomas and downtown Charlotte Amalie (8 miles) and is within a 15 minute drive from Mahogany Run 18-hole, championship golf course.

Why Stay Here

  • Family friendly Resort
  • 6 On-site Restaurants
  • 3 On-site Bars / Lounges
  • Private stretch of white sand beach

Resort Details

The newly-renovated Sugar Bay Resort and Spa is an idyllic beach and water sport lover`s paradise. Enjoy a secluded beach and three interconnecting freshwater pools with a waterfall and grotto,  mini-golf, tennis, onsite spa, state-of-the-art fitness center offering aerobic and yoga classes, nightly entertainment and a comprehensive schedule of daily activities.

Accommodation Details

All 297 guest rooms are spacious and well appointed each overlooking crystal blue Caribbean waters, poolside or resort views. All rooms feature air conditioning, private balcony, panoramic Bay View or Ocean Views, ceiling fan, color satellite television with premium channels, iron and ironing board, Electric in-room safe, coffee maker, direct-dial phone with voicemail, AM/FM radio and hair dryer.

Restaurants, Lounges & Bars

Manor House: Buffet for breakfast and international theme buffet at night.

Mangove: Buffet style serving international items and classics for lunch.

Shima: Serving Asian specialties for dinner. Tepanyaki tables and sushi.

Baci: Offering Italian cuisine for dinner.

Pimentos: Serving poolside grilled favorites for lunch.

Caribe Marketplace: Featuring premium coffee and snacks.

Ocean Club Bar and Lounge: Serving signature drinks in mail lobby.

Wet Bar: Located in the main pool.

Turtle Rock Sports Bar: Located poolside.

For the Family

Kids Klub program (4-12 years old) is available at an additional charge.
The Kids Klub provides a variety of fun activities between the hours of 10:00 a.m. and 4:00 p.m. for children ages 4-12. There are two half-day sessions available daily or a full day program. You must make a reservation 24 hours in advance and a minimum of five children must be present for sitting.

Meetings & Conventions

Over 16,000 sq. ft. of meeting and event space, comprised of a 6,720-square-foot ballroom that overlooks the Caribbean and accommodates up to 745 guests; 12 conference rooms; an amphitheater with tiered seating to accommodate 112, three spacious Ocean View terraces, plus the pool and beach; Range of indoor and outdoor settings for breaks, pre-function activities, theme parties and receptions
Complete in-house audiovisual services that can support Web-based presentations, video conferencing, Web casts, online registration, and more.

Pools & Spas

Sugar Bay Spa is 10,000-square-feet, featuring six treatment rooms, private couples massage suite, hydrotherapy rooms and private outdoor lounging sundeck with whirlpool, Full service beauty salon offering all hair and nail services, 2,500-square-foot fitness center with cardiovascular and weight-training rooms, and separate aerobics studio offering yoga, Pilates, and private trainers available on request.
Three interconnecting freshwater pools with waterfall and grotto.


Onsite, dedicated wedding department team for weddings and vow renewals
St Johns Terrace suspended 100 feet above the water, with panoramic views, the perfect wedding venue, plus beach gazebo and garden wedding sites.


For golf enthusiasts, nearby Mahogany Run Golf Course offers 18 of the most beautiful holes in the Caribbean. Accessible within 15 a minute drive and available at an additional cost.

Entertainment & Activities

Daily activity program
Red Hook Dive Center - Complimentary SCUBA clinic for all guests at resort pool
Secluded intimate beach with excellent snorkeling
Daily guest activity schedule including beachside games, group sports, snorkel tours, fitness activities and nightly entertainment
4 tennis courts and 2 basketball courts


Nearby Lindquist Beach, Coral World, Red Hook and the St. John and Tortola Ferry Terminal.

  • Air-Conditioning
  • Babysitting
  • Basketball Court
  • Beauty Shop/Salon
  • Car Rental Desk
  • Ceiling Fan
  • Coffee Maker
  • Conference Rooms
  • Deck, balcony or terrace
  • Dry Cleaning Service
  • Fitness Facility
  • Free Parking
  • Gift Shop on Property
  • Golf (nearby)
  • Guest Activity Desk
  • Hair Dryer
  • High Speed Internet
  • In room Safe
  • Ironing Board
  • King Bed
  • Massage Therapist
  • Medical Services (nearby)
  • Mountain View
  • Non-Motorized Water Sports
  • Ocean View
  • On-Site Check In
  • Outdoor Pool
  • Phone with Voicemail
  • Public Internet Access
  • Radio
  • Restaurant
  • Satellite TV
  • Spa Services
  • Sundry Shop
  • Telephone
  • Tennis Courts
  • Water Sports
  • Wedding Services
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 840 reviews
from Monroe, New Jersey
Submitted on 25-05-2016
We went on an all inclusive, it was my first time doing an all inclusive. Sugar Bay's food was very good, they gave at least 3 different restaurants you could eat at. Plus, by the pool & beach you could eat & drink all day. The only negative was that the cleaning people were very lacked in supplying hand & face cloths. By overall it was a nice place to stay. I'd go there again, & bring my whole family.
Submitted on 25-05-2016
Had so much fun. Went on 2 tours and had very good time. Food was great so was the drinks. Will come backš???š??¾went to BVI tour and St John. The beach was so great never got tried of looking out at the water. This is easy to come to no one trying to sell anything. My room over looked the water. And the staff was nice to me.
from Cincinnati, OH
Submitted on 25-05-2016
We picked this place based on recent TripAdvisor reviews. The property descriptions were pretty accurate. The property is being updated, but there were no major issues. There were some minor inconveniences such as all of the ice machines have been taken out and have not been replaced. We found the descriptions of the staff and service much less than described. Other than the cook at the Pimentos Poolside Grill, the rest seemed to do the minimum required. For example at dinner we never got water... Read more
Submitted on 29-05-2016
The resort was nice, the beach is almost.non-existant but the pool more then makes up for it. Some people are nice but most of them avoid you to not have to answer u or get you anything. I think it was going through a change in management so some of what they promised over the phone they didn't complete like all restaurants free and airport transfers. It was a nice vacation but you can definitely find a better place for the price you pay for this one.
Submitted on 29-05-2016
This was our first time doing an all inclusive, and we love St. Thomas! The view was beautiful (we just got partial ocean view and it was still nice), service was wonderful with friendly staff (except one or two), and the drinks were delicious! Lots of things to do and a great pool area.
from Overland Park, Kansas
Submitted on 02-06-2016
Super food and staff. Beautiful beach, pools, and views. We enjoyed the all inclusive package that saved us a lot in the extras such as free kayaks, snorkel gear, drinks, and food. We will definitely be back and are recommending Sugar Bay to our friends and family. Our trip was in May and there was not a huge crowd. We never had to wait for beach chairs, poolside , or meals.
from Philadelphia, Pennsylvania, United States
Submitted on 05-06-2016
I booked this resort for my Boyfriend and I, two days before we left my boyfriend was looking up reviews and started to scare me. This resort had some bad reviews saying it was under construction, and was just horrible. We arrived and were greated with RUM Punch!!! Which was delicious. Our room had been upgraded and we were escorted to our room. Our room was clean and had a spectacular view. We went down to the pool which was also clean, plenty of chairs and umbrellas. Our first dinner was at ... Read more
Submitted on 06-06-2016
We visited here mid May 2016 and the stay was perfect. Every single person we met was friendly and helpful. Our rooms were clean and we had a beautiful view. We are already looking forward to visiting again.
from New York City, New York
Submitted on 07-06-2016
We booked an all-inclusive package for 5 days at this four-star, beach front hotel and were very happy with the service. The hotel staff was particularly friendly and were very helpful in suggesting places to visit on the island. We had booked a mountain view room but were pleasantly surprised that nearly all rooms have an ocean view. Upon checking in, we hit the three-pool area that was a very fun place. Felix the bartender was making his famous "Felix Specials" for everyone in the pool bar... Read more
Submitted on 23-06-2016
This photo was taken from the balcony of my room. While it has beautiful views the resort itself and rooms were lacking.... Upon arrival you notice that the shuttle that takes you from the parking area to the top of the hill to the resort is a little beat up. But it's not the end of the world so let's see what awaits up top. The rooms are at best 3star. I had already unpacked all of my belongings and was settled in before I noticed that the phone in the room didn't work. Can't call the front des... Read more
Submitted on 02-07-2016
We were honestly very nervous about staying here due to all of the bad reviews but I'm happy to report that we have no idea of what the poor reviews are about! Our arrival and check in was easy. We're not sure if there is valet but the bellman parked our car for us in lower parking lot and escorted us to our room. Not sure of what his name was but he was very friendly and gave use great recommendations of what to do on the resort. The room was clean, and modern. The balcony with the view of th... Read more
from South Miami
Submitted on 04-07-2016
Disappointed! Saint Thomas is beautiful with breathtaking views of the surrounding islands. This was my first time on this island. The resort itself is disgraceful. The rooms are beat up (there was no shower curtain for instance and only 3-4 coat hangers, old pillows, basic tv channels). In terms of the staff: I had a poor impression on them which is a reflection on their management. Staff does not seem motivated at all. The food was fine. Service very slim. Overall, I would give it a 2 stars.
from Spartanburg, South Carolina
Submitted on 05-07-2016
My husband and I will forever be grateful to Abdel Azouari and his entire staff at Sugar Bay Resort for the incredible job they did to provide the ultimate in hospitality to our family and friends for our daughter's wedding in June. Not only were we greeted with smiles, but were constantly met with the most congenial staff I have ever met. Extra demands were placed on the chef with our number of guests, but he went over and beyond to please us with reservations. The wedding planner went over a... Read more
from Buffalo, United States
Submitted on 08-07-2016
Looks like the pictures with cheerful decor and hospitality. If you are looking for an all-inclusive, on a more intimate scale, with amenities to please all -great option. My 14 year old daughter and I came for a 5 day getaway and were really pleased. Food was fresh and tasty, the beach was easily accessible, cared for, and offered all the sport amenities. The evening "carnival was really fun and the 5 restaurant options are varied and appealing. Really feel we received a great value. 30+ minute... Read more
Submitted on 15-07-2016
Stayed here for 5 days on a family vacation. The staff was very friendly and welcoming. The beach was pretty clean and we were able to enjoy some kayaking as well. Food and drinks were good. Rooms were very nice. Overall, it was a good place to go with family/couples.
from Denver, Colorado
Submitted on 24-07-2016
Friendly staff, they remembered who we were each day and we enjoyed conversations with them. Good food, enjoyed the variety for breakfast, and down by the pool you could get snack food or restaurant food. It was so relaxing, beautiful pools, beach, and views. The staff did all they could to fulfill our requests. We will definitely go back.
from Alexandria, Virginia
Submitted on 25-07-2016
I was very hesitant to book this resort due to word of mouth and bad reviews. I was on the fence and decided against it. As luck would have it i got stuck having to book here because my first and second choice were sold out. I was scared but decided it couldnt be that bad and we would spend most of our time off the resort anyway so i went for it. To my surprise the resort was AMAZING. Please DO NOT get sucked in by miserable spoiled unsatisfied people leaving nasty reviews. Personal opinions alm... Read more
Submitted on 25-07-2016
This hotel is alright... can't complain the maid service was pretty good. They always cleaned our rooms. We did not do the all inclusive but I did eat at the main restuarant with the beautiful view. The food was just alright. Its a buffet so its more about quantity. I wish I had tried to habachi restaurant but I wasn't all inclusive so I kept it simple. If your not all inclusive every drinks extremely high and the food is also. Your better off going off site to get food. The islands absolute... Read more
from New York City, New York
Submitted on 29-07-2016
The Resort was better than I expected,after reading some reviews I expected to have a bad time . But instead my husband and I had a great time. The food was good. For breakfast we had choices of fresh fruits, scramble eggs, potatoes, variety of cold cereals and hot cereals, Omelette station with all the trimmings, variety of breads and juices. For lunch the choices are from the grill, burgers and wraps and hot dogs, fries, turkey burgers. Also a buffet with rice, mash potatoes,chicken, fish, veg... Read more
from Woburn, Massachusetts, United States
Submitted on 30-07-2016
Clean, updated rooms; accommodating friendly employees who take obvious pride in their work; plenty of things to do with a middle school aged child; beautiful snorkeling right there on the beach! Amazing views! Amazing pool! Amazing everything! We had a vacation full of first time experiences and can't wait to go back. We ate at The Manorhouse, the poolside grill and the pool side lunch buffet. All were perfectly satisfactory for us! The catch of the day was always fresh and well prepared. That... Read more
from District of Columbia
Submitted on 05-09-2016
We traveled here for Labor Day weekend. We thought the resort was nice and clean. The only negative thing I would say is that there is very limited options when it came to food. I've stayed at many resorts and there have always been tons of options of places to eat and different types of food. During our stay there were only two options for food each night. A small buffet, Chinese food, and Italian food. There was no variety in the food it was the same thing each day. Also we we were always misi... Read more
Submitted on 05-09-2016
My boyfriend and I stayed at the Sugar Bay Resort & Spa for our one year anniversary. It was a vacation of a lifetime. The resort was beautiful and our room was out of this world! The staff was so friendly and accommodating. We felt like we were in a dream. The entire time we were there we felt so lucky that we chose this place. This was also our first all inclusive resort experience. It was so cool all the activities available for gas on the property we took advantage of the tennis court, the b... Read more
Submitted on 06-09-2016
Our room looking to St. John, Tortola and Just Van Dike was spectacular. Every day is something fun to do at the hotel. All the amenities in and outside the hotel are safe and fun. Don't leave without trying the Japanese restaurant. Highly recommended the one day sailing tour
from Sebastian, Florida
Submitted on 07-09-2016
After reading MANY reviews of this resort we were a little apprehensive. Some of the reviews about conditions and cleanliness were, I believe, unfair and incorrect. Its not Disney World so don't expect it. Its and island not unlike the Bahamas. We didn't have really high expectations but were pleasantly surprised by the overall cleanliness and maintenance of the property and the room, the room especially. That would be a 4.75. The staff, for the most part, were very helpful and accommodating. T... Read more
from Dallas, Texas
Submitted on 14-09-2016
I have been to my share of all inclusive and this place ranks as pretty good on my list. The grounds are beautiful. I really liked the view from our room in building 200s as it over looked the pool and had a partial ocean view. You cannot see the sunset from the hotel, but if you get the right room you can see the sun rise. They have the shuttle which goes around the hotel if you donā??t feel like walking up and down the stairs. Staff was also friendly and our room was very clean. 2 days while w... Read more
Submitted on 14-09-2016
I do not recommend this facility to anyone . First off let me start by saying Anna and Michelle as well as one more lady at the counter are the sweetest most helpful people . This rating is not based on them at ALL but the facility . So when you arrive you are given a bracelet the acts as your room door key . Dead give away your a tourist . The whole time we were there the wifi was "down" . We stayed for 4 nights . The phones in the rooms did not work when trying to dial the front desk ,bell de... Read more
from Brighton, Michigan
Submitted on 28-09-2016
If I had to name a couple of things that would make it better, I would say more speakers around the pool areas, and maybe redo the bathrooms around the pool area. Besides that the place is really, really nice. Several Restaurant, Pool, and Bar options. Everyone is friendly and helpful. I think its the only AI on the island. The barkeep Ashma is the best!
Submitted on 12-10-2016
The resort was beautiful and had an amazing pool area that was right off the beach! The staff was very accommodating and friendly. Food service is not 24 hours so be sure you eat during the allotted times. Eating down poolside is quite the experience! They have ducks, iguana, chickens and even a few cats that call the resort home! Taxi services were always available and great prices. Rooms were great sized, we had one overlooking the ocean! Room service comes early and often and there was not a... Read more
Submitted on 13-10-2016
My wife and I made our first (and not last) visit to St. Thomas Oct 6-11, we were both so glad we decided to go there. We enjoyed our stay at Sugar Bay it was a beautiful property. Did some of the negatives from past reviews occur, yes they did but the staff is very friendly and always willing to help. Food was good, we had no problem finding items that we liked. drinks were great, can't go wrong with a rum drink. We took the ferry over to St. John, Cruz bay definitely gives you that feel of t... Read more
from Montgomery, Alabama
Submitted on 16-10-2016
We stayed from Oct 08-14 ocean view rm 146. Great view but switched to equal room 322 due to wife's knees. 322 much better walk to pool and main lobby where evening meals are served. The resort beach is excellent for snorkeling.(very clear water) Be advised that the complementary hours are from 10-1:15 and 1:30-4 for checking out snorkeling equip.We ending up buying one for 40.00 at the towel exchange hut. Opt for using your water shoes over fins, the beach is very rocky on the right side. (see ... Read more
Submitted on 17-10-2016
We visited Sugar Bay Resort and Spa from Sept.25-Sept. 30th 2016. We had done our research in advance so it was what we expected since we were just looking for an inexpensive trip. The resort was not busy at all. I don't know if that was just the season, the threat of Hurricane Matthew or the need for upgrades has caught up with them. The people working there were always pleasant and helpful with one exception. The lady working at the resort to book trips was not at all well suited for the job. ... Read more
from New York City, New York
Submitted on 18-10-2016
I was there for my birthday, with some friends, from staff to food every one was great Room was clean and beautiful I had the best view of the ocean I would stay there again Food menu can be expand a little otherwise we had a great time
from Sunrise, Florida
Submitted on 24-10-2016
St. Thomas is absolutely a beautiful place to go visit my husband an I stayed at the Sugar Bay Resort for our honeymoon we couldn't ask for anything better. We were so satisfied and happy with our stay the service was great the people are so kind and friendly there food is so delicious the buffet was amazing and the a la carte was incredible. My favorite was breakfast a variety of everything ;) the island is very small yet it gives you the opportunity to explore, we recommend renting a car to ... Read more
from Norfolk
Submitted on 01-11-2016
The property is beautiful and has great potential. The US all inclusive is of no comparison to other Caribbean all inclusive. They were there at a down time and I don't know how they could possibly handle if they were busy. They were constantly out of things. Out of pool towels pretty much all day every day. Asked for sauce at breakfast, bbq ribs at lunch, certain drink mix, miller lite, constantly out of these things. Never offered desserts, apparently you had to ask. Staff was okay. Mo... Read more
Submitted on 02-11-2016
My husband and I came here for our honeymoon. The staff was nice but they were always out of towels and didn't have a big selection of food. The ac went out for couple days and sleeping was a nightmare but they did bring a fan, didn't help. I think they should do a better job cleaning rooms I notice a lot of bugs and we killed them and they were still left on the floor after cleaning the rooms. Makes me wonder if they are actually cleaning or just making the bed and putting new towels. They don'... Read more
from Rexford, Kansas
Submitted on 04-11-2016
We had an amazing trip. Everyone at the resort was so helpful. Waulene (spelling?) went above and beyond to give us every detailed answer for all of our questions. I was really disappointed that the lady at Pimentos had so many bad reviews. If you talk to her she will talk back and she is extremely friendly. The female bartender inside the restaurant by the pool was the absolute best. We couldn't stop tipping her. Ashma, Brittany, and Jermaine were also very fun bartenders. I thought they would ... Read more
from Cleveland
Submitted on 11-11-2016
Overall, we enjoyed our stay at this resort. It had the amenities we liked, was clean and maintained, but not quite up to the standards of what I'm used to at a resort of this kind. Compared to most of what I have seen around the St Thomas island this is a pretty nice place. But it's not like what you see over on St John or even at the Wyndham Margaritaville down the street which is VERY nice. Front Desk - Check-in process went smoothly. Reception was lukewarm at best. Tried calling them m... Read more
from Westland, Michigan
Submitted on 14-11-2016
Although I was there for business, we celebrated a lot with very pleasurable spirits. I really enjoyed myself and had a nice time. The food was great, the ocean view was greater. The resort was beautiful. Definitely hated being stung by bugs (mosquitos), they feasted on everyone. Overall, I'll return again.
from Eagan
Submitted on 14-11-2016
Visited in March 2015. Liked it better here than the Bahamas. Great food available anytime. Liked that there were no dining restrictions as far as needing to have a reservation. Great service. Loved St. Thomas. Would love to go back!!! I would stay at this resort again.
Submitted on 30-11-2016
If it wasn't for our day trips away this would have been a disaster. There are three "restaurants". Same breakfast every day. Fruit could be more ripe. Canned corned beef hash. I was looking for fresh local fruits and local foods. Nothing. Buffet daily which rotates every other day. And it sucks. Lunch - forget about it. Only one time was ok and that was at turtle bar. Though most of the staff is friendly you get a few which are completely miserable. The room is fine. Definitely get the ocean v... Read more
from Denver, Colorado
Submitted on 03-12-2016
Decent location to get to other stuff, nice pool and beach and the staff is helpful but not very hospitable. Rooms were okay. This was our first stay in St. Thomas so I am unsure how it compares but it was okay for the price. Food and drink was pricey but we did not spend a lot of time on property and found much better prices by going off of property.
from Atlanta, Georgia
Submitted on 03-12-2016
We only stayed here 1 night due to our flight being delayed. I was wowed when we first arrived. The place was very nice and the staff was super friendly. Our room was very clean and had an awesome view! Plus the manager was extremely gracious and welcoming. I will defiantly check out this place on our next visit to St. Thomas!
from Valley Center, Kansas
Submitted on 03-12-2016
I was flying out of St. Thomas on a Friday afternoon and by that night it was canceled due to engine trouble. I was sent with a voucher to Sugar Bay Resort. Upon arrival the staff was right there to offer help and guidance. A nice man helped me get to the front desk and let me know what was going on. While waiting in line the staff brought out drinks for everyone and asked if we all needed anything at all. I was checked in quick and easy and off to my room. Bellhops were waiting to instantly get... Read more
from Kansas City, Missouri
Submitted on 04-12-2016
Mechanical issues on our flight caused 150+ of us to show up at Sugar Bay Resort for an overnight delay. Thank you, Delta, for choosing a swanky resort that welcomed a large group with smiles at the last minute even though many of the staff had to work late and miss breaks due to our unscheduled arrival. Check-in was expeditious, staff was so polite, our room was newly remodeled with an ocean view, special meals were ready for us ... couldn't have asked for more.