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BW Premier Collection Bank House Hotel, Spa & Golf

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Based on 411 reviews
Room & Rates

Standard Double Room

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Double Room for Single Occupancy

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Standard Twin Room

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
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Executive Double Room

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Executive Twin Room

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Executive Suite

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Family Room

1 Full Bed or 2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Standard Room, 1 Double Bed, Non Smoking

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Standard Room, 2 Single Beds, Non Smoking

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Family Room, Multiple Beds, Non Smoking

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Family Room, Multiple Beds, Non Smoking (with Sofabed)

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Sofa bed, iron/ironing board, and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Suite, 1 Double Bed, Non Smoking

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Suite, 1 Double Bed, Kitchen, Golf View

1 Full Bed
Overlooking the golf course

Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Executive Room, 1 Double Bed, Non Smoking

1 Full Bed
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Executive Room, 2 Single Beds, Non Smoking

2 Twin Beds
Layout - Dining area and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
Hide room details
BW Premier Collection Bank House Hotel, Spa & Golf
A4103 Bransford, Worcester, United Kingdom WR6 5JD

Rooms
Make yourself at home in one of the 61 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as separate sitting areas and coffee/tea makers.

Amenities
Don't miss out on the many recreational opportunities, including an indoor pool, a steam room, and a fitness center.

Dining
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include express check-in and a 24-hour front desk.

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AMENITIES:
  • 24-Hour Front Desk
  • Express Check-In
  • Fitness Facility
  • Indoor Pool
  • Lounge/Bar
  • Room Service
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 411 reviews
from
Submitted on 02-05-2016
Had a great stay over the bank holiday weekend, staff were lovely and cheerful. Had a fantastic massage in the malven view spa, the leisure facilities were brilliant cant fault it. Breakfast was good with plenty of choice. Would definitely visit again.
from Petersfield, United Kingdom
Submitted on 06-05-2016
Travelling with my mum and two children under two, we stayed whilst visiting RHS Spring Festival in Malvern. We had originally booked a twin room, but calling prior to our visit the receptionist advised moving to a family room so we had enough space for travel cots etc. The room was so large and roomy, even with 3 X single beds! The bathroom was also big with bath & large 'wet room' style shower. The spa facilities are stunning and children are welcome to use the pool between 4-6pm so great af... Read more
from Worcestershire, United Kingdom
Submitted on 10-05-2016
3 of us went for a spa day, all the staff where pleasant & helpful ,the decor and lighting are all very relaxing ,treatment rooms are all tastefully done. The therapist I had was excellent . The lunches could be a little bigger .
from Leighton Buzzard, United Kingdom
Submitted on 17-05-2016
Friends and I spent 2 nights here as we visited the R.H.S Malvern Spring Festival .We had 3 lovely twin bedded rooms with well appointed en suite bathrooms and good toiletries. All the staff were very friendly and helpful - particularly Donna on reception who went out of her way to help us with taxis and restaurants.Breakfast was excellent and good service. The spa looked very welcoming as did the gardens with a lovely patio area off from the bar. Looking forward to returning next spring as i... Read more
from Newbury, United Kingdom
Submitted on 18-05-2016
Stayed for one night on a Sunday for short touring holiday. The hotel was nearly empty. Booked a suite which was comfortable and large with a separate living room. Bathroom also large. Ate in the restaurant which was empty. I guess they have a lot of weddings as the décor was all white. Made it feel like you had just passed through the Pearly Gates... Meal was OK but not memorable. First course consisted of chicken and noodles but the noodles were cold. Both starter and main were served on b... Read more
from Buckinghamshire, United Kingdom
Submitted on 29-05-2016
Booked in advance for a family deal, which worked well. Friendly reception , both rooms gained were well equipped, clean, comfortable beds , nice spa and bar areas. Attended family anniversary event which was well catered with professional staff.
from Bournemouth U K
Submitted on 03-06-2016
Stayed 2 nights for a weekend break at this well maintained and comfortable hotel.Had originally booked an 'Executive' room but when we discovered that this faced the car park asked if we could re-locate to the rear of the hotel which had views over the golf course and the Malvern Hills in the distance (much nicer). Reception staff were happy to help with our request (not always the case in other hotels we have used!).Both rooms were well appointed and in excellent state of repair and cleanlines... Read more
from
Submitted on 06-06-2016
Fab hotel, clean and spacious room, late bar, full English breakfast and an amazing spa. Just stayed 1 night for a wedding but if we return to Worcester, I wouldn't look any further than the Bank House Hotel. It is an attractive building with ample parking and a nice terrace just off the bar area which is a complete sun trap (if the sun is out that is)
from Greater London, United Kingdom
Submitted on 22-06-2016
Although the overall ambience of this hotel was very pleasant and airy, and the staff were generally helpful, our stay left a lot to be desired. The corridors were icy cold with the air-conditioning blasting but the bedroom was very hot, even with the windows open. The room was large and clean but the bathroom would have benefitted from a non-slip mat for the over-bath shower. The room was described as a twin room. The beds were clearly of the zip-together variety and seemed very narrow. I didn'... Read more
from scotland
Submitted on 22-06-2016
Nice big room but a few little areas that need attention; The bed was two singles zipped together. On examining it we found it was ripped, sagged in the middle and had stains underneath the mattress protector. Nowhere to put your toiletries in the shower and not enough power sockets in the room. We didnt have food in the hotel. Staff were pleasant and helpful but comparing the standard of room decor and beds in other hotels similarly priced, we were a little disappointed.
from Droitwich, United Kingdom
Submitted on 25-06-2016
Could not fault the spa day I went on at the start of June at the bank house. Fantastic service all the way through. A couple of staff members really stood out for me...Had a lovely lady called Jess for my treatment, very professional. She Recommended a cream for my skin and it's worked wonders! The other lady was Roxanne, again, great service, very polite and welcoming, I felt like I could ask her anything and nothing would of been too much trouble. Both ladies are an asset to the team at bank ... Read more
from Worcester, United Kingdom
Submitted on 25-06-2016
Very disappointed with a recent Father's Day barbecue event we booked into. No one in reception to welcome or show us where to go. When we finally found someone we were directed to 'The Garden Room' , when we got to the door it looked like a staff meeting was taking place and a we were told to wait outside!!!!! Eventually we were invited in....well not sure what they had in mind but the room looked like a stock room with a few tables covered in white clothes on and that was it. No forward prepa... Read more
from
Submitted on 30-06-2016
A group of six of us were staying whilst working locally. We booked in on Sunday afternoon when we arrived the car park was full as well as reception, a good sign we thought. It turns out there was some sort of seminar happening. We came down for our evening meal looking at the menus in the sports bar we had a reasonable choice, orders placed we didn't have to wait long, the food was well presented and very tasty. Before retiring to ur rooms we asked about breakfast, it turns out that we would b... Read more
from Droitwich, United Kingdom
Submitted on 02-07-2016
I visited the spa for the first time recently and it is really lovely and well worth a visit - it's exactly what Worcs needs. The whole spa experience is extremely well run and the team are very welcoming. The facilities are lovely and are spotlessly clean. The treatments were also excellent and the attention to detail is incredible. I really think the Bank House should market and promote the spa even more as I've only just realised that it exists. I think it's a hidden gem.
from worcestershire
Submitted on 04-07-2016
After a round of golf at Bransford we decided to have a well earned Pint .. On ordering three drinks the the 3rd drink was Very lively The bar person said let it settle, after 5 mins i had to ring bell for it to be filled to a pint The bar person refilled it to 3/4 of a pint & walked off.!!!!!!!! I rang bell again & said fill it up to a PINT please... He looked at me as if i was a half wit ! he then said "you tried a mouthful before you asked for that pint so you have had your pint"!!!!! I have ... Read more
from Somerset
Submitted on 08-07-2016
Stayed here recently, meeting up with an old school friend for a couple of rounds of golf separared by a night in the hotel. Thoroughly enjoyed the golf. The course was in very good condition and some lovely views. The only disappointment on the course was the lack of signage on some holes. We got lost twice on the first day and on the second day we came across three groups who did not know where they were going next. Easily put right and it needs to be. I was also slightly disappointed to find ... Read more
from bideford
Submitted on 11-07-2016
what a wonderfully relaxing hotel, lovely pool and spa with very friendly and helpful staff especially Tracey and Roxy from the spa. very clean and tidy hotel a good choice of breakfast and evening meals
from Dublin, Ireland
Submitted on 13-07-2016
The rooms are very nice but the day to day running could do with a bit of fine tuning. The young waiting and bar staff were very pleasant but it sometimes seemed that they didn't really get all the support they needed. For example one morning breakfast finished at 09:00 despite being advertised until 10:00. The staff in the breakfast area said that they had been told that all residents were attending a conference that day which started st 9:00, however myself and my eight colleagues were not a... Read more
from London, United Kingdom
Submitted on 23-07-2016
We enjoyed our stay which was good value for money. The twin bedded room was spacious and comfortable, the spa was excellent although the pool is a bit shallow and there is the golf course for those who play. However, the day to day running was not quite as good as it should be. They failed to tell us about the full breakfast menu (the same happened to other guests). There was no low fat spread and it seems they were incapable of procuring any. The maid did not straighten out the sheets when she... Read more
from Worcestershire, United Kingdom
Submitted on 24-07-2016
On spec asked to haveSaturday dinner with unexpected friends.Despite two wedding receptions in full flow we were welcomed &had a really enjoyable meal .Food & wine was as we hoped with friendly & efficient service.
from Worcester, United Kingdom
Submitted on 24-07-2016
The lunch was held in the garden room which was bright and airy with views over the lawns and although we were advised to book in advance, there were still a couple of spare tables but there was a good ambiance and the staff were very friendly and efficient. The self service buffet style starter had an excellent choice of fish, meats, pate, gazpacho and bread and butter and we sampled them all! There was table service for the rest of the meal. The roast beef was very good, nicely rare, but the Y... Read more
from London, United Kingdom
Submitted on 26-07-2016
I stayed here for a conference at the apparently special rate (higher? lower?) of £100 per night over the weekend. The room was nice and comfortable but nothing special. Sadly the windows were very high so couldn't see the countryside view. On both mornings I had to clear a table so that I could have breakfast. On the Sunday I had to ask 4 times to get tea, ask for cutlery, for crockery and even for food to be brought out for the buffet. Not acceptable. The staff were all very nice but expe... Read more
from
Submitted on 27-07-2016
We stayed here for one night while at a wedding nearby. The staff were very welcoming and helpful. Our room was immaculate and very comfortable. Quiet and the beds were comfy. We had breakfast in the morning and found a great selection of food. We had a cooked breakfast and it was very tasty. Normally a little out of price range but for one night it was fine.
from
Submitted on 28-07-2016
I have just returned from a 3 day golf break at the Bank House Hotel/Bransford Golf Club. The hotel is very comfortable and the staff are great; everyone I came into contact with was very polite, friendly and helpful. The spa facility is wonderful and just the job after a hard day on the golf course! The course itself was in great shape although a little challenging. I would definitely recommend this hotel/spa/golf course combo!
from UK
Submitted on 28-07-2016
Our Golf Society annual golf trip has always stayed at The Bells Hotel, Coleford . For 22 years, our 3 day 2 night stay took advantage of the excellent value for money Bells offered. This year we decided to try somewhere different and didn't we find a little gem of a place in The Bank House Hotel, Brandsford. Excellent accommodation, super breakfast and evening meal, the spa facilities are really good, but above all the staff were really helpful and friendly. From reception through to bar and di... Read more
from
Submitted on 31-07-2016
Stayed with our two house-trained children of 9 and 13. Initially had rooms on different floors but despite it being very busy they did manage to change our rooms to be next to eachother and could not have been more helpful. Spa and pool were great as was the next door golf course (very helpful in the golf shop). Children were only allowed in the pool between 8-10am an 4-6pm. Booked to eat in the restaurant but they could not offer a children's menu and at £20-25 for a main course it was very ... Read more
from Birmingham, England, United Kingdom
Submitted on 03-08-2016
We came to stay overnight for my sisters 40th birthday celebration. There was 16 girls, and we had a fabulous time. We booked in for afternoon tea, had a room to ourselves, plenty of food and service was excellent. The toilet in my sisters room was faulty and without any hesitation they upgraded her to a suite. Thanks and we will return
from Kent
Submitted on 05-08-2016
Just wanted to say that we had a great time here on 3rd August for the afternoon escape spa offer. I would like to thank Tammy and Karina (I hope I spelt that right) for the treatments which were superb and for Clare for being so helpful with the booking and also the lady (whose name I cannot remember sorry) on reception who didn't mind that I wanted to change my treatment at the last minute! Nothing was any trouble at all. The products used were fantastic and I cant recommend this place eno... Read more
from London, United Kingdom
Submitted on 14-08-2016
Looks can be deceptive. From first appearance, as we pulled off the A4103, the somewhat austere fascia of the Bank House Hotel reminded me of red-brick, post-war Council Offices. But as soon as we were inside, we found the interior to be very tastefully designed, and looking every inch a four star hotel. Meals were taken in the light and airy Malvern View Restaurant. Breakfast was from 7:00 am ?? 10:00 am, which we appreciated, although on the one day when we came down to breakfast at 9:30, so... Read more
from Sussex
Submitted on 16-08-2016
We stayed for one night at Bank House. The initial welcome was not great, the female receptionist was not friendly and verged on rude at one point. She was better when we checked out so maybe just a bad day. The hotel and room were clean but lacked atmosphere. The staff in the Sportsman bar and at breakfast were very friendly and helpful. The spa would only allow my 13 year old son to swim during 'children's' swimming times and he was not allowed to use the hot tub and steam room etc at all, wit... Read more
from Worcestershire, United Kingdom
Submitted on 16-08-2016
My daughter and I had a fabulous day in the Malvern View Spa yesterday. The Spa is lovely and relaxing in a gorgeous location with fabulous facilities. The staff were very attentive nothing was too much trouble. The treatments left us feeling great. Thanks for a lovely day, we will certainly be back.
from Worcestershire, United Kingdom
Submitted on 17-08-2016
On visting here last year for a wedding fair my daughter and her partner booked there wedding for the 13th August 2016 found it very hard to organise the wedding as lack of communication from their end did not meet wedding planner until the day of the wedding once complained things did get a little better but caused a lot of unnecessary stress the dj was boring played old music did not take anything from play list provided until the bridesmaids complained Adam who was in charge of change over a... Read more
from
Submitted on 31-08-2016
We booked our wedding for the end of August, all I can say was that amazing and left me speechless. As soon as we arrived at the 1st tee mark was there to meet us, he helped the photographer with his reflector and wished us all the best. We then went to garden area for reception drink, they we were on hand greet us with our drinks. The guest of ours were relaxing and chatting away and so was I and my husband. We were ready for our wedding breakfast early they went out of their way to bring it ... Read more
from Nottingham
Submitted on 02-09-2016
We have just had a really lovely 3 day stay here and can thoroughly recommend it! We had 2 x executive rooms and found them to be well appointed, clean and spacious. My husband and son played golf twice on the course here and would definitely relish the prospect of going again ??? We had lunch and a breakfast in the club house and was very pleasantly surprised by both the quality and the value for money ??? We also had lunch in the spa area and again we were very happy ??? The girls in the s... Read more
from London
Submitted on 05-09-2016
Hotel is about six miles outside Worcester and 5 miles from Malvern. very nice room (121) with view of Malvern Hills and Golf Course. Room kept very clean. Staff in all departments of the hotel very friendly. Newspapers delivered to order. Excellent breakfast. For me the bonus was the 10 metre pool . Everything is provided eg towels robes -flip flops. Excellent shower facilities plus sauna,steam room and jacuzzi. Plenty of reclining benches around the pool. Adequate free parking. Golf course is... Read more
from Leeds, United Kingdom
Submitted on 05-09-2016
This hotel is in an excellent location for visiting Worcester city, the Malverns or Herefordshire. We arrived at 1.30 p.m. and our room was ready. We had an executive room and were surprised that it was so spacious. It was well furnished, including a 2.5 seater settee, small table and two tub chairs. There was plenty of hanging and drawer space, and a well stocked refreshment tray, refrigerator, iron and ironing board and hairdryer. The bathroom was large and it was all very clean. The ambie... Read more
from Edinburgh, United Kingdom
Submitted on 08-09-2016
Difficult to give a 1-5 star review, our superior room with a view didn't look like it had been cleaned properly for a while, and had two old single beds clipped together and were very uncomfortable. The window with a view was tiny and so high you had to stand at window to look out it! As for the food, breakfast and dinner needs improvement, breakfast there is hardly any fresh fruit, the bowl of mixed fruit looked like it had been there for days, staff were still half asleep, had to find your... Read more
from Cardiff, United Kingdom
Submitted on 12-09-2016
We stayed at this hotel for one night before going off to an event at the three counties show ground. The decor inside the hotel varied greatly from the stunning spa area to a very tired and bland looking main restaurant. We ended up having food in the sports bar which weirdly wasn't showing sport and had casualty on! It didn't appear to have BT Sports or Sky Sports so not really a sports bar? Our room was nice and had a lovely comfy bed, our only complaint was being disturb by two drunk wome... Read more
from Cannock, United Kingdom
Submitted on 12-09-2016
Great quality hotel, well located for visiting Worcester and the surrounding countryside. Staff were very attentive, breakfast was excellent and we were upgraded to an executive suite for no additional charge. Will definitely return in future.
from Liverpool
Submitted on 14-09-2016
Stay here quite regularly as I work in the area. All the rooms are good, the exec rooms just seem to be bigger but do have fridges in. Good quality biscuits (yes it does make a difference) and the usual teas coffees etc. No aircon in any of the rooms but even on the warmest nights in the summer it wasn??t too hot. The spa is fantastic and they kindly open the gym early so you can get a quick workout before work. The downside is they close the spa / gym at 8pm. I can understand why as its a... Read more
from
Submitted on 19-09-2016
I stayed here a few times now and this hotel never disappoints . the staff are very nice very pleasant and helpful . the rooms are very comfy and clean and a good size . the last room I stayed in was the executive room which was a good size room with a good size bed and was very comfy and clean . it also had a good quality carpet . the room also has a fridge . the hotel has a big car park which I look for when booking . the town centre is only a 10/15min car/taxi ride away .
from England, United Kingdom
Submitted on 23-09-2016
15 of us arrived for afternoon tea. Glass of sparkly very nice, though the vase of dead roses on the coffee table was not. Some of our food was delicious. Some a bit hit and miss. The scones were dark brown with burnt currants. Who even sends out food like that? Out of 15 customers not one of us would return or recommend.
from Berkshire, United Kingdom
Submitted on 25-09-2016
Stayed here last night, we had the silver suite. Absolutely stunning hotel, clean, lots of room, great views! The reception staff were welcoming when we arrived. As I've said the room was stunning! We didn't use the spa facilities so can't comment on those. The only thing that let's it down is the restaurant. It's not got a great atmosphere, reminded me of a bingo hall. The staff were pleasant enough but for the cost of the food it wasn't up to scratch unfortunately. Next time we shall take ... Read more
from worcester
Submitted on 25-09-2016
We had our wedding here in August The bank house did us very proud Mark was on the ball from day one and nothing was too much trouble throughout the process of booking it and organising it Thanks to dan for organising paul's beer which was a lovely touch On the day the food was absolutely amazing and we had lots of compliments on it especially the beef :) Adam and the team were there throughout the day and did everything we asked Thank you to everyone involved and we will be back 100% Tha... Read more
from
Submitted on 26-09-2016
Had a wonderful day here yesterday after winning a competition for a spa day and lunch for two. The interior was delightful and stylish and extremely clean. Every little detail thought of and catered for your needs. Lots of complimentary products to try. Beautiful pool where we enjoyed a latte sat on the very comfy loungers. I had the drift away massage which was excellent . Tammy the therapist was wonderful very friendly whilst being profesnal. Lunch which was included , a good variety of cho... Read more
from Milton Keynes
Submitted on 26-09-2016
Hotel was not up to the standard you would expect to receive for the cost. No assistance on arrival. Staff were not particularly helpful or informative. Bath had mould around the top and bath pane was covered in marks. Light unit was hanging off ceiling. Cobwebs in windows. Food was well below standard and was billed for anything exceeding £28 per person (not leaving many options) Restaurant was a lobby area with tables in, food was cooked elsewhere... General standard of hotel was quite goo... Read more
from Canterbury, United Kingdom
Submitted on 04-10-2016
Hotel well presented, staff pleasant and hotel clean. The bedroom again very clean, bed very comfy and great shower! With free soaps! The 'little' gym was perfect! And appeared new. Food very good not lots of selection but what was available was very tempting. The service from the staff was also good. Breakfast - loads of selections from a 'help yourself buffet' to a separate menu served to your table - one grip, more coffee please! Highly recommend.
from Luton UK
Submitted on 10-10-2016
Country Hotel with lots of free parking. We had a nice view of the Malvern Hills our room containing a double & single bed with excellent double pillows although only one side of the bed had a light. Other features were a double wardrobe, worktop with tea/coffee, hot choc and biccies, complementary spring water, an iron, flat screen TV with teletext enabled but no fridge or safe. Bathroom had good range of toiletries, full size bath & shower, heated towel rail and nice towels, the soft Malvern... Read more
from Home
Submitted on 10-10-2016
I decided to hold my team meeting recently at the Bank House Hotel where I wanted to add a little down time for the team. Given that were all based in Reading & London I wanted to go further a field this time and found this place. 18 of us descended on this hotel on a Tuesday morning and we were pleased that we did. We were all greeting and shown to our meeting room where fresh Tea & Coffee was waiting for us. We then had our meeting from 9:00- 14:00 where a delicious lunch was served to our roo... Read more
from
Submitted on 11-10-2016
I spent the weekend here with my husband and 2 children and will definitely be going back. When we arrived the staff were all very friendly and helpful. We stayed in the Spa Suite......which was amazing, the attention to detail. The rooms were a good size, the decor modern yet welcoming, very comfy beds and lovely showers. The suite was perfect for our needs and gave us the space we don't normally have when we go to hotels. There were plenty of plug points and USB points in some of the the socke... Read more
from BUCKINGHAM, United Kingdom
Submitted on 11-10-2016
Attentive staff, good quality service and great surroundings made this stay very pleasurable. Really nice spa and the staff there were very helpful. Surrounding grounds looked lovely too but I didn't have time to explore. would visit again and recommend for work or pleasure.
from Glossop, United Kingdom
Submitted on 23-10-2016
For all the good things to say about the Bank House Hotel , Spa , Swimming Pool and nice rooms, we were disappointed by the complete lack of method by this hotel to operate an organised meal for a party of 18 persons. The allocation of the Boardroom was in principle the wrong location for a party and the lighting was very uncondusive for a dining area. The most difficult part was the lack of warm food, some raw ? The menus were given ready made from us a week before! The food arrived in twos ev... Read more
from
Submitted on 28-10-2016
Stayed for one night to break up a long journey. East to get to because not too far from the M5 and M50. Welcoming and pleasant staff. Clean and well appointed room. Swimming pool a bonus. Plenty of choice for breakfast. Will stay again.
from London, United Kingdom
Submitted on 30-10-2016
So I booked this hotel on bookings.com, I checked in at this hotel on a Monday night at 1am was checked in by the night staff they took my card for pre authorisation. I then left on Tuesday and later that day was charged double the amount I booked the hotel for. The payment on my bank statement came up with a different name when I called my bank they said it was a hotel I then assumed it was banks as this is the only hotel I stayed at. I called the receptionist and she told me she charged me ... Read more
from Surrey, United Kingdom
Submitted on 31-10-2016
I guess you can tell how a hotel is run by how happy the staff seem to be and in this case we can only assume the Bank House hotel is very well run indeed. Everyone seemed genuinely happy to be there, from the folks on reception to the bar & restaurant staff, even the guy sweeping up the leafs was whistling !!! The view from the room to the car park at the front wasn't that exciting, but then we didn't book to sit in the room and look out of the window! My wife enjoyed the Spa, the bar & res... Read more
from Worcester, United Kingdom
Submitted on 01-11-2016
my friend and I used to go their well before it was a hotel and have good memories. staff good, food great. we were telling some of the staff what it was like. the hotel is really friendly. the coffee is well very very good. and the view to see the Malvern hills is great.
from Horsham, United Kingdom
Submitted on 01-11-2016
Hotel was comfortable with pleasant and efficient reception staff. The room was very good and spacious, as we were given an upgrade to executive room. Restaurant a little disappointing - no character and service not very accurate with our menu/wine selection. It was very much a basic hotel dining room experience
from
Submitted on 05-11-2016
We booked a two night stay here at the beginning of November. From the moment we arrived to the moment we departed we encountered extremely attentive and very friendly staff. Our room was very clean and comfortable with beautiful views of the Malvern Hills. All meals were of an exceedingly high standard. The bar was very cosy with a log burner ensuring we spent both nights stay in there. The Spa was absolutely stunning this included a Steam Room, Sauna, Jacuzzi and a fabulous Swimming Pool. With... Read more
from Shrewsbury, United Kingdom
Submitted on 05-11-2016
Have never eaten such poor value food! Cold soup, god knows what flavour it was supposed to be, cold mashed potato, smallest piece of dry chicken I've ever seen, rock hard uncooked broccoli,overcooked mangetout - carrots were nice though - and then to top it all - a portion of apple pie that was burned underneath with cold custard! Had to ask for gravy and then wait 5-6 minutes for it, when it arrived it smelt just like it had come out of a tub of gravy granules! Will have to think very hard bef... Read more
from Great Malvern, United Kingdom
Submitted on 06-11-2016
My friend and I visited the Spa for an afternoon of pampering....we weren't disappointed. From the moment we arrived the minute we left everything was effortless. Tracey and the team gave us first class treatment. I had a 30 minute back massage which was just wonderful, Just the right pressure and beautiful products (which you can purchase at reasonable prices). The poolside area has plenty of comfortable loungers and chairs and a fantastic view of the Malvern Hills, there's also jacuzzi, ste... Read more
from
Submitted on 07-11-2016
I booked this hotel for my partner and I for his birthday and was hugely disappointed even upon arrival. I feel that the photos online are a complete misrepresentation of how the hotel actually looks and feels. The hotel is very old fashioned and lacks any kind of atmosphere. After eating out of the hotel for lunch, we used the spa which I have to say was excellent and Roxy, as I believe was the name of the woman in the spa, was exceptional - far too good for the hotel. We had a completely awful... Read more
from Worcestershire, United Kingdom
Submitted on 08-11-2016
My sister and I visited the spa for a day. Beautiful spa facilities with wonderful staff who made our day really special. My treatments were bliss, back massage best I have had, face massage was super. My sister had a face massage and manicure, both of which were also superb. Products are available to buy and we both bought products as we were so pleased with treatments. Lunch excellent, tasty food well presented, service excellent.. Left feeling extremely pampered and spoilt, will certainly... Read more
from
Submitted on 14-11-2016
Me and my husband got married in the bank house on the 23/10/2016 and I honestly cannot say enough about this amazing venue! You were nothing but helpful from our first stay to our wedding day itself, nothing was ever too much trouble and you always answered any questions quickly. We had quite a lot of family and friends stay over as we are not from the area and everyone was looked after so well! Even moved our luggage on our wedding day when we were having a great day! Everyone commented on t... Read more
from Suffolk, United Kingdom
Submitted on 20-11-2016
A good hotel with friendly staff, food is good, but room for improvement, I think they are aware that a little extra effort would really deliver rewards. A good breakfast. We did not have time to use the very nice spa and pool. There is lots of parking.
from Worcester, United Kingdom
Submitted on 20-11-2016
As a frequent national traveller, I generally only take the time to write a review for stand out service. I cannot recommend the hotel and its facilities enough. Each and every member of staff we encountered were friendly, polite and genuinely seemed to be pleased to be there. The spa facilities and staff knowledge are second to none. Very clean, comfortable and luxurious. The treatments are great value for money. Although we didn't have an afternoon tea, the scones we saw others having lo... Read more
from Worcester, United Kingdom
Submitted on 25-11-2016
Last minute booking for a Spa dy for myself and my daughters, we struggled to find anywhere until we came across the Bank House Hotel and Spa. I can honestly say for someone who has had the good fortune to have experienced quite a few Spa days over the years this was by far the best Spa I have ever experienced. The staff were brilliant, the surroundings were fresh, very clean, and a pure delight to spend the day in. It is truly a hidden gem in Worcestershire. With the hotel on-site it gives you ... Read more
from Worcester, United Kingdom
Submitted on 26-11-2016
I visited the Spa on Monday 21st November with my daughter. we had a lovely day. spa was excellent . all the staff were really lovely . I had a facial which was done by one of the therapist called Tammy, she was excellent . Overall my daughter and I would certainly go back, and recommended it to all my friends and family. thank you all for a lovely relaxing day. Maria and sarah
from Worcester, United Kingdom
Submitted on 28-11-2016
We had a very enjoyable stay for a University reunion of old friends. The quality of the accommodation was, in general, very high and the amenities excellent. Despite the fact that there were several big functions taking place the same weekend, the staff were unfailingly helpful and cheerful. Even last minute changes were dealt with calmly! Pre-planning was efficient and made the weekend run smoothly. We are hoping to repeat the visit in the future.
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