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Hilton Puckrup Hall Tewkesbury

Birmingham, England, United Kingdom (BHX)

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Based on 1520 reviews
Situated 5 minutes from Junction 8 of the M5, just 40 minutes from Birmingham, 50 minutes from Bristol and 1 hour 55 minutes from London.
Room & Rates

DOUBLE HILTON GUESTROOM

SPACIOUS ROOM WITH TRADITIONAL DECOR, AND WORKING AREA
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DOUBLE HILTON DELUXE PLUS

REGENCY ROOMS WITH SEATING AND WORK AREAS, BATHROBE, WINE, WATER AND CHOCOLATES
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DOUBLE DELUXE GOLF VIEW

LARGER ROOM WITH GOLF COURSE VIEW, BATHROBE, WINE, WATER AND CHOCOLATES
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GRAND HILTON SUITE

LOUNGE DINING ROOM OVERLOOKING GOLF COURSE, BATHROBE, WINE, WATER AND CHOCOLATES
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DELUXE FAMILY GUESTROOM

LARGER ROOM WITH DBLE SOFA BED AND GOLF VIEW, MAX 2 ADULTS, 1 CHILD UNDER 15
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DOUBLE FAMILY GUESTROOM

LARGER ROOM WITH DOUBLE SOFA BED, MAX 2 ADULTS, 1 CHILD UNDER 15
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TWIN HILTON GUESTROOM

SPACIOUS ROOM WITH TRADITIONAL DECOR, AND WORKING AREA
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TWIN DELUXE GOLF VIEW

LARGER ROOM WITH GOLF COURSE VIEW, BATHROBE, WINE, WATER AND CHOCOLATES
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Hilton Puckrup Hall Tewkesbury
Puckrup, Tewkesbury, NA United Kingdom GL20 6EL

If you can drag yourself away from the Hilton Puckrup Hall's 18-hole championship golf course, gym, pool and Escape Spa, pay a visit to the nearby Tewkesbury Abbey, within easy reach of the hotel. Venture a little further afield to find attractions such as Warwick Castle. All Hilton Puckrup Hall hotel rooms have high-speed internet access. Our Deluxe rooms boast superb views of the golf course and the Deluxe Plus rooms are located in the 18th century Manor House. Step up to a Suite for a living room. Just fifty minutes' drive from Bristol, Birmingham and the NEC, the Hilton Puckrup Hall has 16 meeting rooms for 2-200 delegates, a business center and wireless internet access in public areas.

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center, Golf

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1520 reviews
from Gower
Submitted on 24-05-2016
Stayed with family. Large room had two king size beds and a balcony. Room was away from the function room and quiet. Spa and Pool were excellent. Splendid grounds even if you are not in to golf. Lack of fridge in room was very minor inconvenience. Don't be put off by some of the complaints on some of the other reviews. The hotel obviously attracts people who are far too picky; I witnessed some posh old ladies complaining about room service piling used bedding in the corridor in the mornings. ... Read more
from Ipswich, United Kingdom
Submitted on 24-05-2016
My husband and I recently stayed at Puckrup Hall for 2 nights including 2 rounds of golf. The hotel was comfortable and the food and the service was very good. The golf course was superb however the golf was not so enjoyable due to slow play. Took nearly 6 hours to play on the Sunday and just over 5 hours on Monday......rather tedious! Would be a shame if the hotel/golf club ends up with a reputation for slow play.
from
Submitted on 23-05-2016
We keep coming back to this Hotel. Set in lovely countryside, a short journey to the town. Staff fantastic, great amenities, restaurant very good, bar a little pricey. Nice golf course and green fees not too bad.
from Whitstable
Submitted on 24-05-2016
From the time of check in to the time of departure ( 5 days) we had exceptional service. The room was clean and spacious. The lady that cleaned the room was so kind and if we weren't ready to leave the room she would come back. We used the pool each morning which was clean and warm and the staff were very friendly. The food was ccoked and served beautifully by friendly staff. I recommend!
from
Submitted on 25-05-2016
We only had one midweek night there en route and sadly had to leave early next morning but we had a turret room with terrace & it was gorgeous. No A/C but well fitted. The views were spectacular & peaceful. Golf buggies started up early. The pool was really good for a swim - deep & rounded & not cold. Watch out for evening swim classes though. Good spa. Lovely grounds. The restaurant had various sections to cope with various types of guests & groups. Guess it could get very busy with weddings... Read more
from
Submitted on 02-06-2016
Stayed in room 213 with my wife and our 8yr old son. Room was large with 2 double beds and nice view of the golf course & surrounding countryside. Location of hotel a plus. Room decor slightly on the dated side but good comfortable beds & my pre request for extra pillows fulfilled before arrival. Shower pressure was ridiculously low, unacceptable in the middle of England in 2016 & ultimately the morning's showers were a lacklustre affair. Room temperature & overall temperature of hotel f... Read more
from Bedfordshire, United Kingdom
Submitted on 04-06-2016
This is a lovely hotel. Tranquil surroundings and beautiful views. Rooms were very clean and comfortable. We had a family room overlooking the Golf course which could be a bit warm and stuffy at times (despite leaving the windows open) as it was situated directly above the restaurant. Pool and spa facilities are very good. Children must leave the pool by 8pm and it closes at 9pm. Gym is open 24 hours. Spa provides a wide range of treatments and the therapists are very welcoming. If you book a tr... Read more
from London, United Kingdom
Submitted on 06-06-2016
So my family and I stayed here last week and this was our first visit. I have 2 young children both under 4 years old. We arrived after 3pm and guess what our family room was not ready however I have to state we didn't need to wait too long before being allocated. So the young English girl who greeted me at the front desk. Miserable girl. She told me about the room but I asked her if breakfast was included she told me no and I had to go through my emails to show her it was booked with breakf... Read more
from Hampshire, United Kingdom
Submitted on 06-06-2016
Large spacious hotel housed within two complexes - we were in the older building with lots of stairs - no lift - staff are very good and helpful - we were attending as a large party / event over 3 days - food was very good - setting is nice - the main let down being our room - quite tired / dated decoration / ill configured lighting - quite dirty around the lower edges of the walls & skirtings - dark furnishings & a well worn bathroom - in general the housekeeping lacks and on the landing / publ... Read more
from London
Submitted on 06-06-2016
iverall stay was average because of the hotel cleanliness. The Internet service was also quite terrible so I assume I had the complimentary service. In this day and age Internet should be the same everywhere without 'grades' of service in a hotel like this. Swimming changing facilities also needed deep cleaning.
from
Submitted on 14-06-2016
Stayed with three friends on a golf room, dinner and breakfast ticket. Golf was very good, interesting course, not too long. The dinner deal was really good, (eat in bar or restaurant). Bar staff were very helpful and chatty. Breakfast was excellent. Layout of the place was also very good, plenty of outdoor places to sit and have a quiet glass. We all had rooms in the 'out building' with months of the year for names (April, May etc). These rooms were all way too hot, no obvious air con and t... Read more
from Kent
Submitted on 15-06-2016
Stayed her on a golf trip with friends, fantastic course ( shame about the weather) well worth playing in very good condition, the golf dinner / presentation ( as we were in a group of over 30 was nice )however that is about it!! the rest looks very old tired and to be honest my room was dirty! Staff on front desk were great but some of the restaurant and bar staff could not understand you due to lack of basic English, so ordering breakfast or drinks was eventful. Come on Hilton spend some money... Read more
from Salisbury, United Kingdom
Submitted on 18-06-2016
I stay here several times a year while visiting relatives. The hotel is easily located and near to motorways and towns. The rooms are good and the breakfast comprehensive. Staff are very attentive and we have never had anything but good experiences here. Parking is free and plenty of room. if you book a room in the Manor House it is quiet and pleasant but the standard rooms are fine too. for a longer stay you can explore the Malvern Hills and Tewkesbury.
from Greater London, United Kingdom
Submitted on 19-06-2016
We went to Puckrup Hall for our Anniversary. I booked an upgraded room, which did not disappoint. The staff were all very friendly & helpful. Check-in is 3pm and we arrived at 2.50, the room was not ready and we had to wait about 40 minutes before it was. Also, our room was in the original building, which meant a long walk and many stairs to climb. The bar and restauarant were very good. Would return, but book a room in the new building.
from Teesside
Submitted on 21-06-2016
We stayed one night, used the spa, bar, restaurant and breakfast facilities. The golf grounds are stunning and well cared for. Even though there were two weddings and several large golf parties at the hotel we did not feel like our service was impacted. The rooms/bathrooms could do with some minor decor updates but ours was clean and comfortable. Overall enjoyable stay.
from liverpool, United Kingdom
Submitted on 26-06-2016
excellent facilities and value for money. breakfast and dinner lots of choice and surroundings of hotel very pleasant. room spacious with large tv and tea/coffee making facilities. lots of hanging space and drawers.
from Wakefield, United Kingdom
Submitted on 28-06-2016
Could not have wished for better, well done Hilton, service and staff were wonderful, look forward to visiting again, breakfast was as good As they always are, we prepaid for evening meal which had plenty of Choice, and excellent value
from
Submitted on 28-06-2016
Stayed at the Hilton Puckrup Hall with my partner whilst we attended events in the area. The hotel was pretty average. The rooms are beginning to look tired and dated. Didn't help that none of our pre-check-in requests had been sorted out and we had to ask for them. To add insult to this the cleanliness of the room was questionable as we found a comment card from 20 days earlier on the bedside table. Mobile phone signal was non-existent and the wifi was temperamental. The kind of place you'... Read more
from Chester, United Kingdom
Submitted on 28-06-2016
Weekend break excellent food & service,lovely quiet location you feel relaxed.Pool and facilities excellent view of golf course from pool area. Twin bed room lovely beds two windows with large well stocked bathroom.The whole hotel is faultless.
from Peterborough, United Kingdom
Submitted on 28-06-2016
Stayed one night on our way to visit relatives in the area. A quiet retreat with a good restaurant and bar and very good staff.Didn't use the onsite golf course but it looked very good. Service was excellent and it was a very good value stay.
from Boston, Massachusetts
Submitted on 03-07-2016
Perfect location for family vacation conveniently situated for the Cotswolds and theatre in Stratford-upon-Avon. The hotel room was comfortable and very clean. The B&B package was a very good choice, breakfast selection extensive and very good quality. Lovely grounds and views. Would definitely stay again.
from Lancashire, England
Submitted on 04-07-2016
Very nice hotel set in the grounds of a golf course. Very quiet and peaceful, with an excellent breakfast. Everything was spot-on apart from the bed, which was extremely uncomfortable. We both like a firm mattress, but this was like rock!
from Canberra, Australia
Submitted on 04-07-2016
Excellent hotel, dining, fitness and golf facilities makes this a worthwhile destination and a great resort experience. Our second stay at Hilton Puckrup Hall and would recommend this venue to anyone looking for a relaxing break with a great range of activities and leisure pursuits.
from Cheltenham, United Kingdom
Submitted on 05-07-2016
Visited the hotel yesterday as a night away with my fiancée after me coming back from abroad. Check in wasn't until 3.00pm but arrived at 2.30pm and was ready. Receptionist was friendly and told us how to our room. We were in 143 and was a fair walk from the lift, though we are young and didn't mind, may be a bit far for the elderly. We were pleasantly surprised to see that we had been upgraded and had a bottle of wine, bottles of water and a jar of jellybeans which was a nice touch. We went ... Read more
from coventry
Submitted on 06-07-2016
I was part of a golf society on a package that comprised bacon bap on arrival, golf, set meal, bed and breakfast. It was all really enjoyable. Golf was good although for a high handicapper I found it quite a challenging course, but it was in fine condition. My room was superb. It was almost a suite with a separate sitting area and even a balcony. It was very well equipped with bath robes, iron, trouser press, etc. I could not find a box of tissues, but maybe I did not look hard enough. All staf... Read more
from Bristol, United Kingdom
Submitted on 07-07-2016
Deluxe room. Very impressed with size of both room and bathroom. Very large and comfortable bed provided a good night's sleep. Complementary half-bottle of red wine plus two small bottles of water were provided and these were enjoyed on the large balcony overlooking the golf course - very pleasant indeed. It would have been convenient if a mini-fridge was provided in the room, especially as it was a "Deluxe room". As per my previous two stays in other Hilton properties over the past year, ... Read more
from Strensham, United Kingdom
Submitted on 07-07-2016
No problem at all with disabled access. Room on first floor accessible by lift. Outwardly looks quite upmarket for the Hilton brand. Inside, it does not disappoint. Large bar, good size restaurant, and even if you're not there for the golf, very comfortable. Accessible room was a good size, and easily accessible in a wheelchair. Not a wetroom; shower over bath but has a grabrail; also has grabrail next to raised toilet. Mattress was a bit lumpy, but overall a well appointed room. Restaurant goo... Read more
from UK, Shrewsbury
Submitted on 09-07-2016
Lovely reception area, good size clean pleasant room, however housekeeping was slightly lacking as no flat sheet on one of the beds, and unfortunately after a late at a wedding function the housekeeper girl knocked on the doors of both rooms booked and entered one of them early to gain access to clean our rooms when we were all asleep, even though noon was our check out time, despite the doors being locked from the inside she insisted on banging on the door to get in, so had a very abrupt awake... Read more
from Glssgow
Submitted on 09-07-2016
Comfortable relaxed hotel just off motorway. Very easy to find lovely surroundings . stayed for one night to break up journey from Glasgow to Plymouth . lovely pool and gardens I would stay here again a little piece of relaxation to break up a long drive was just what we needed
from
Submitted on 11-07-2016
Visited with my boyfriend for a weekend away, beautiful setting and surroundings, stayed in a lovely big room very clean with a bath and private balcony, staff very helpful and friendly, treated ourselves to an afternoon tea and also opted for breakfast in bed which was very tasty and delivered on time. Grounds perfect for a stroll, health club was a great added extra. Would definitely stay again, very good value for money!
from Shrewsbury, United Kingdom
Submitted on 12-07-2016
Excellent staff all very helpful, a wonderful golf course should you like golf, beautiful countryside and plenty of this was our seventh time visiting this hotel always the same and we have booked yet again for our next visit. Tewkesbury is a very lovely Town and we always spend some time visiting. the area has many National trust properties very close to the hotel and are really worth a visit should you have the time. Have a wonderful stay. some of the National properties in the area
from
Submitted on 17-07-2016
The hotel was busy with international sports teams and large groups but we were still made to feel really welcome and the staff could not do enough to help. This was a superb stopover that made our onward journey much easier. Great facilities also. Kids enjoyed playing mission impossible getting up the corridors unseen and unheard....
from Caerphilly
Submitted on 19-07-2016
Our supposedly superior room 139 was above a door used by the golfers and banged every time which woke us each morning. I complained but was not offered a quieter room. The first morning at breakfast we were told we had not booked breakfast ! This was sorted. Che king out was slow. Not value for money I'm afraid. Taxi service in Tewkesbury is also shocking and I feel the hotel could warn it's guests about this.
from Bury St. Edmunds, United Kingdom
Submitted on 20-07-2016
It was like staying in a special country house. The grounds are a pleasure to walk round and the hotel facilities are top class. It is one of the best hotels we have stayed for a stop-over. It is ideally situated to tour a wide area. It can cater for large groups.
from London, United Kingdom
Submitted on 20-07-2016
I have stayed a few times before and all was fine, as it should be at £175 a night. Not this time. The room had not been cleaned properly. There was an empty packet of cigarettes in the corner (in a non-smoking room), chewing gum stuck on the shower wall, crumbs on both chairs and a grubby carpet. Outside on the floor were two trays of breakfast leftovers, at 7pm and still there the morning after. No aircon of course or even a fan. No water bottles in the room. When requested they were brought ... Read more
from pembrokeshire
Submitted on 21-07-2016
Never leave reviews but felt I had to with this hotel. Fantastic room with living room , dining room and balcony. Beds really comfortable. Staff extremely helpful. Had a facial in the spa wish I'd booked more treatments. Fabulous stay will definately return
from Warlingham, United Kingdom
Submitted on 21-07-2016
We use to visit this place a lot but worked out we hadn't stayed for around 16-years until this week. It hasn't changed a bit in that time. I'm not sure entirely whether that is a criticism or a positive to be honest... Overall a very pleasant stay although I guess it didn't help that it was the hottest day of the year thus far and the original room was STIFLINGLY hit, although the pleasant receptionist Soamya (sorry if that's wrong spelling) was very kind and helpful and gave me a larger sligh... Read more
from
Submitted on 22-07-2016
Had a great night on the Friday night special including dinner. Food was amazing, we had a special menu as it was an offer but there was enough choice. Bed hard but managable for a night. Staff very pleasant - including bar, waiters and reception. We will be back to make more use of the great facilities.
from Carmarthen
Submitted on 22-07-2016
Yet another stay at Puckrup Hall, good service at reception. Nice big clean room in the old house. Leisure facilities great. The criticisms I have is that there was a prom in the hotel and since our room was above the door of the old house, the noise kept us awake with all the coming and goings. Also there was a wedding the following day and at 06.00 there were a lot of loud women discussing their make up and hair for the day's events walking back and forth in the corridors( not the hotels fault... Read more
from Sheffield, United Kingdom
Submitted on 22-07-2016
Very good hotel with excellent service and facilities. Would recommend to anyone for a family or business stay over. Food very good and reasonable value for the size and type of hotel. Leisure facilities are very good although the whirlpool was broken for one of the days of our stay.
from London, United Kingdom
Submitted on 23-07-2016
Old, tired rooms, shabby communal areas, single glazed windows that don't close. This hotel is very average and in desperate need of a refurb. The facilties and grounds are nice and food was lovely, but the rooms were akin to a B&B or older style Travelodge. King bed was twins pushed together, no wardrobe to hang clothes, early 90's bathroom fitting with toilet that barely flushed and extremely noisy all day and night due to terribly fitted Windows. Stay here if you have no other choice but don'... Read more
from
Submitted on 25-07-2016
Don't expect modern luxury at this hotel, but it's unique historic charm really shines through. The outside areas with the golf club are stunning. All staff were friendly and helpful, especially the young man, shift leader on reception, didn't catch his name! What an asset to the hotel. Great stay!
from Telford, United Kingdom
Submitted on 25-07-2016
We arrived on Sunday afternoon after enjoying the food fest at the Gloucester docks earlier that day. Being Silver members we took advantage of a special deal, which was very reasonable and included breakfast. Our room was a standard room no. 133. It was clean, with slightly dated furniture but comfortable. A spacious bathroom with all the little essentials, plenty of soft white towels and bathrobes for us both. Nice touch. I quite like the Art Deco style of the hotel rather than an overly con... Read more
from Dartmouth, Canada
Submitted on 26-07-2016
Recently stayed three nights at Puckrup Hall in the Manor House, during the heatwave! The first night was pretty bad, not because of the heat, but because of the terribly hard mattress. The next morning I asked if something could be done and a topper was put on the bed. Great sleep after that. Yes, the room was hot but a fan helped and the heatwave is a rare event! Overall, the hotel is lovely. The Manor House room we had (Winter) was large and very comfortable. I do think the whole building is... Read more
from Aberdeen, United Kingdom
Submitted on 27-07-2016
We stopped off here on our way to Centre Parcs after a long drive. The hotel is beautiful and the views over the golf course are priceless. Definitely worth a stop over. Breakfast was great with lots to choose from and very attentive staff. The grounds are lovely for walking around. The swimming pool is situated within the health suite. However the locals were not too friendly towards hotel guests and seemed to resent children invading 'their' pool. Perhaps they need to be reminded that the... Read more
from Haughton, United Kingdom
Submitted on 28-07-2016
It is my third visit to the hotel, not that I need to visit but because I love it. Perfect for a spa weekend with the besties, nice chill out in the hotel facilities. Super comfy beds and always well looked after by the staff who really make the place - nothing is too much trouble for them. Food and drink is excellent and more than reasonably priced. Its so easy to hop on the motorway network to get to. Very handy for Hereford, Tewkesbury and Gloucester Docks if you want a shopping trip. I love ... Read more
from Peterborough, United Kingdom
Submitted on 31-07-2016
As with all Hiltons, lovely glamorous reception, the rest is very tired & dated!! Breakfast was poor, rubbish selection of fruit & going off, no alternatives for allergy sufferers and took them 10mins to find a high chair!! The beds are far too small, myself & my husband couldn't sleep because we were practically cuddling, I'm sure caravan beds are bigger!!
from Stourport on Severn, United Kingdom
Submitted on 31-07-2016
Lovely hotel, helpful staff, good food. A bit disappointed with the way the room was serviced. After first day the room was not serviced until late afternoon and then only the bed was made - no cleaning at all of the toilet and bathroom.
from
Submitted on 01-08-2016
I thoroughly enjoyed my experience at this hotel. I have stayed in it before and standards have always been met. Good supply of tea and coffee facilities, comfy beds, helpful staff and great pool. 5/5
from Buckland Monachorum, United Kingdom
Submitted on 01-08-2016
We had an overnight stay on the way home from a business trip. The hotel had been booked in advance and we knew what to expect as we have been to this hotel on a few occasions before. On arrival we asked if the room had been upgraded as per the usual HONOURS 'deal', it had not been as we were told there we none available - this wasn't a problem. However we found that the twin room that was booked turned out to be a double, not a great start! We spoke to reception about this and they upgraded u... Read more
from Crystal Lake, Illinois
Submitted on 02-08-2016
As a Hilton Diamond member and having spent many nights in Hilton properties all over the world, this place is a dump. The only redeeming factor is the nice golf course and open surrounding. I spent 3 arduous nights there and had to complain to the front desk about lack of clean towels (only 1 set in the room), no replacement in room coffee, no changing of the bedding linens even though I specifically placed the stupid replace linen card on the bed, and worse yet, my room was left wide open afte... Read more
from Hertfordshire, United Kingdom
Submitted on 03-08-2016
Love the Hilton Tewkesbury, beautiful surroundings, lovely staff, plenty of places to visit nearby. Go back as often as we can to recharge our batteries. Good golf facilities, and swimming pool sauna etc. The girls in the beauty salon are very good too.
from
Submitted on 03-08-2016
Impressive hotel as soon as you arrive. The building is very grand and well maintained. Staff were helpful during the entire staff and the food was excellent. Gym facilities were adequate. I would use this hotel again for a personal break and is highly recommended.
from Kingston-upon-Hull, United Kingdom
Submitted on 04-08-2016
Twice in one day did my key not work, My room was as far away from the lifts as it could possibly be, I was working on a tight schedule and could have well done without the hassle! Hotel in beautiful location, the service at dinner was slow but the staff were very pleasant. Wine as excellent!
from Dartmouth
Submitted on 05-08-2016
Ideal location for touring the area. The hotel is very pleasant and within easy reach of the Cotswolds and south Worcestershire. The golf course is not expensive and a great way to finish off after a day site seeing. Tewkesbury offers some very good restaurants with the Italian the best.
from Suffolk, United Kingdom
Submitted on 05-08-2016
Rooms have no aircon. Extractor fan in our bathroom did not work. Could do with being updated in rooms, carpet stained in places. Expensive for what you get. Staff helpful. Best part was breakfast which was good.
from buckinghamshire
Submitted on 06-08-2016
Great hotel.Lovely location comfortable rooms breakfast/dinner superb. pool/leisure facilities good. Friendly helpful staff. Nothing was too much trouble. highly recommend. great for golfers pretty gardens.
from Durham, United Kingdom
Submitted on 11-08-2016
We celebrated my daughters 9th birthday in style when staying in this delightful spa hotel. With use of the pool and a room with a view and a balcony my little girl was thrilled. A luxurious experience for us all.
from Taunton, United Kingdom
Submitted on 12-08-2016
We always choose to stay here when accommodation required in the area and we have never been disappointed. Beautiful setting and unbelievable breakfast. A bread roll and butter would be appreciated with a starter at dinner.
from London, United Kingdom
Submitted on 13-08-2016
Staff are very accommodating and welcoming, nothing is too much trouble. The food from both restaurants was delicious. Spa facilities are good but book treatments prior to your stay to avoid disappointment.
from Derbyshire, United Kingdom
Submitted on 13-08-2016
We got a fantastic rate in the Hilton sale so took the half board option. What a great deal. Our room was a family deluxe which looked over the golf course. It was a reasonable size and very clean and had everything you would hope for - ample tea, coffee and biscuits, dressing gowns and a half bottle of wine! The bathroom was a bit dark and pokey. No make up mirror and one tiny light above the mirror made it pretty unusable. The food was absolutely great. If you take half board you are offered a... Read more
from Kent
Submitted on 13-08-2016
Great 4 night stay. Staff were friendly and the rooms are nice. Would have been expensive but they were running a discount offer when we booked, including breakfast and dinner (up to £24, doesn't incl drinks). Swimming pool facilities good for families and breakfast buffet was superb! Only let down by the uncomfortable beds and limited lighter/healthier options on both children's and adult menu. Also the doors slam very loudly waking you up if lots of people returning late in your corridor.
from Maidenhead, United Kingdom
Submitted on 14-08-2016
Very smart hotel that's aimed primarily at golfers rather than anyone else. Other than a ten minute drive in to Tewkesbury and the onsite swimming pool and health club, there is little else to do. Rooms are very good, especially in the Manor House, that have separate bedroom and lounge areas.
from Guildford, United Kingdom
Submitted on 07-09-2016
What a beautiful location but a shame about the filthy room we were allocated, we arrived on Friday 2 September for a birthday long weekend we stayed in room 221 and as soon as we arrived in the room I could smell the bathroom from the bedroom on checking behind the door to the bathroom the toilet was brown and the sink overflow was filthy we went out and purchased a bottle of cleaner which over the days we stayed we managed to produce a spotless toilet and sink, there was no fan working in the ... Read more
from Doncaster, United Kingdom
Submitted on 07-09-2016
Travelling to Cornwall so decided to have an overnight stay on route. "So disappointed". allocated Room 128 this was not properly clean, noisy due to outside extractor fan. Has a Hard Bed. Feather pillows and Feather duvet. Be ware feathers will poke you all night. Had to move to another room. 144 this room is used for easy access guest./ wheelchair users but that was the only option available to us at the time of our stay. NO Sleep due to the Hotels Hard bed and sharp Feathers poking thr... Read more
from
Submitted on 08-09-2016
Always great for working as the bar is both spacious and quiet, but without losing the cosy atmosphere. Bar service is always a little slow and tables can remain uncleared for a period of time, exceeding that of necessity. Staff are friendly and professional, but a little slow and aimless on occasion, with chatting and standing around being popular amongst most staff. Also, it has to be said, the bar is in dire need of refurbishment, as the dado rail along the ceiling above the bar has either be... Read more
from Manchester, United Kingdom
Submitted on 08-09-2016
Set in beautiful peaceful countryside, very close to the M5 and M50 and approx 3 miles from Tewkesbury and with excellent staff. However, for all the good bits this hotel is decorated in such a 1980's style it really is off putting. Our room didn't have air conditioning!!!! In 2016 this is surely is a given!?.... The only place even remotely well decorated was Balharries restaurant where you have breakfast. This was more akin to current 2016 decor however some of the chairs were badly stained ... Read more
from Gloucester, United Kingdom
Submitted on 08-09-2016
We stayed at this hotel because of a family wedding. The meal we were served was superb, faultless, it was hot, served swiftly and expertly by many waiters. A most agreeable meal. Many words have been spoken regarding the conditions of the rooms. Yes it was in need of an upgrade, we did however find it very clear and comfortable and therefore suited our requirements. Check in and out a different experience the staff, during check in were under pressure due to the long queue of guests rapidly mat... Read more
from Worcester, United Kingdom
Submitted on 10-09-2016
Arrived at hotel check in time staff were really helpful. Advised us what was included during our stay. Rood was excellent. Really clean. Ate dinner in the restaurant food was lovely although a bit rushed between meals. Breakfast was fantastic loads to choose from and all fresh. Checkout ran smoothly. Would definitely stay again.
from london
Submitted on 11-09-2016
we booked two rooms for almost a week and during that time we had to refresh the wifi every few minutes constantly as signal was dropping all the time. restaurant a little pricey as was the bar did not do coke on tap only lemonade (£4.50 a pint!)was very excessive. restaurant needs new chairs you sit in the cream ones at your peril had one changed and other was nearly as bad. no a/c rooms unbearable on hot days. bathroom and room in general neads updating .
from Stratford-upon-Avon, United Kingdom
Submitted on 11-09-2016
I stayed here for a charity fundraising events with a few minor celebs present. The venue was great. The old Manor house section was so spacious with lots of areas to sit and chat , drawing rooms, lounges galore. The room was very nice and a great standard. We had a suite which had 2 tv's. Bathroom was not as grand but still nice. The evening dinner and breakfast were very good. The ground that I saw looked very nice, but didnt get to explore as it didnt stop raining. Would love to stay again
from Reading, United Kingdom
Submitted on 12-09-2016
A great place to stay in a quiet country club golf course setting. The old Manor House has a few rooms (not available to us) but most rooms are modern comfortable luxury. Included breakfast was really excellent.
from Swansea, United Kingdom
Submitted on 13-09-2016
We have just spent a short one night break deal at this hotel.we had a spacious room with bed breakfast and three course evening meal for£111 .The staff were efficient attentive and very welcoming.book in was at 3 00 pm and booking out was 12 mid day.plenty of time to use the lovely spa facilities.the meal was excellent and breakfast was delicious with everything you could think of .we had a lovely relaxing stay and would recommend this lovely hotel overlooking the golf course.
from UK
Submitted on 13-09-2016
A charming place, with extremely friendly, professional staff throughout. We booked an excellent value "all inclusive" stay for 1 night - dinner, bed, breakfast and golf included for £238. The golf was amazing - very well manicured course and helpful staff in pro shop. Dinner and breakfast were great. The menu did not do the food justice - the items sounded pretty uninteresting, but were in fact delicious, fresh and well presented, served by lovely staff. The room was adequate, but tired. It w... Read more
from
Submitted on 15-09-2016
This the second time I have stayed here. The staff are very friendly. The rooms are reasonably sized with a desk and a couple living room chairs. King bed is two full sized mattresses. Beer and cider reasonable priced. Only real down side is Internet and cell coverage is not great at this location. The hotel as seen in the pictures is quite quaint with a collocated golf course. Nice pool and gym as well
from Cornwall
Submitted on 16-09-2016
The hotel is in a perfect location, close to the M5 and set on a very lovely golf course. It's quiet and the grounds are gorgeous. The hotel is looking rather tired and is certainly not the quality I was expecting to see for a Hilton Hotel. It really could do with some investment. We booked a luxury double and were offered a family room on arrival. The room was of a reasonable size and overlooked the golf course. The bed was not particularly comfortable and fortunately this was just for on... Read more
from Bristol, United Kingdom
Submitted on 16-09-2016
Chose this hotel for an anniversary celebration stopover based upon the Hilton name and the countryside location. Good location, not far off the M5, nice grounds with golf course and the two themes, comprising the old building plus the modern building added to the intrigue as soon as we arrived. Our room was in the old section, slightly smaller than we would have liked but the quirky nature more than made up for this. The staff were really friendly and helpful, attractive decor, restaurant an... Read more
from
Submitted on 16-09-2016
We were a group of friends that stayed here last weekend and had a lovely long weekend at this hotel the staff were very hospitable, the spa facilities were very clean and thoroughly relaxing. The lovely food served in the restaurant was amazing. Good breakfast too!
from
Submitted on 15-09-2016
I thought that staying in a Hilton would have been luxury from start to finish but I was sadly mistaken. Our bed was dreadful it was just so uncomfortable. I was told that if I had booked directly with the hotel and not through an agent I would have got a better room. But the room was very nice it was the BED that was the problem!!!!!
from Manchester
Submitted on 19-09-2016
Fantastic staff and very attentive, very clean, location and onsite facilities were amazing, the dining food was very good, breakfast was very good, the wedding dinner was absolutely amazing, only let downs were mobile signal, Internet access and room size which were way below par
from Llanelli, United Kingdom
Submitted on 19-09-2016
Bathroom dirty with bugs. No air-con in room, provide you with a broken small fan Did not replace sugar although stay was for 2 days, so couldn't have tea or coffee without asking front desk Bed uncomfortable, pillows flat, no flat sheet just mattress sheet & duvet in a heatwave Lift broken, staying with baby very awkward
from Herefordshire, United Kingdom
Submitted on 20-09-2016
Just brilliant. Staff were fantastic. Everything was as we hoped. Actually beyond our dreams. Wish we could do it all again. Cannot fault any single thing from the moment we arrived and throughout our stay and wedding.
from Leeds, United Kingdom
Submitted on 20-09-2016
I was staying here on business, with a round of golf in the morning. First of all, the building and surrounding areas are stunning, there's no two ways about it. The gym is good, the bar area and restaurant are great and the golf course is beautiful and tricky. Then we come to the rooms. How a hotel of this grandeur can expect it's guests to sleep on beds that are so uncomfortable is beyond me. Not only that, the pillows were old and badly needed replacing, the Wi-Fi was terrible (I couldn't e... Read more
from
Submitted on 21-09-2016
I stayed here the night before I got married and it is such a nice hotel. It's very easy to navigate around the hotel and it'd very clean. I didn't play golf but it looked like a great course. The spa was amazing. The girls in the spa are so lovely and the manicure and full body massage was great. The room was huge so great for everyone to get ready in the morning!
from Poole, United Kingdom
Submitted on 23-09-2016
My daughter and I enjoyed a 2 night break at this hotel. The room was light, spacious and clean as was the en suite. The staff were very pleasant and helpful. Staff at breakfast were particularly attentive and the breakfast was great. We would definitely stay here again
from Newport, United Kingdom
Submitted on 26-09-2016
Hubbie and I recently enjoyed a 3 day, 2 night break with 26 other golfers from our club. We all found that nothing was too much trouble in all departments of the hotel and golf club. I thought the food was particularly good, feeding 28 of us all at the same time with a varied menu. We requested , and got, a separate room for our after dinner prize giving, at no charge.
from Cheltenham, United Kingdom
Submitted on 26-09-2016
My husband and I met relations who were staying for one night, for dinner in the evening and again in the morning for breakfast. They were staying in the Summer Room in the older part of the hotel. We went to their room before dinner and when the door opened there was a strong smell of drains which wasn't a great start. We went to the bar and ordered drinks two of which were cocktails - after a bit of a wait we were told they couldn't do them because they did not have fresh mint! We then had... Read more
from March, United Kingdom
Submitted on 27-09-2016
Only one night stay meeting friends from Devon who had stayed before. Room excellent, spotlessly clean. 10 PLUGS, several lights, iron and board, dressing gowns, hairdryer, tea/coffee making facilities, t.v. clock/radio, telephone lots of products in very clean and attractive bathroom. Every member of staff encountered, smiling, friendly and helpful. Dinner better than many London restaurants charging infinitely more. Hot,(also plates )beautifully presented, jug of water without asking etc. Brea... Read more
from Indiana
Submitted on 27-09-2016
We checked in late and were thinking of eating at a pub in town but decided to dine at the hotel. What a terrific decision. The food was great and the hostess/server - Amanda - was exceptional. She was warm and friendly and gave us suggestions for what to see while we are in town. That is was made this experience special. Lots of places have good food - but Amanda made it a wonderful experience!
from Isle of Wight, United Kingdom
Submitted on 27-09-2016
Hotel easy to find when the A38 is open, but if shut M5 then M50. Good car parking but you need to get in early as Hotel has a golf course and they occupy most of the car park. Rooms are very up to date with a good room service menu if required. Room rates are not cheap but the restaurant prices are very good bearing in mind the food is first rate.
from Gloucester, United Kingdom
Submitted on 28-09-2016
Very polished display of supplying exactly what was ordered for the big day I was well impressed. The level of service was impressive polite. The overall Wedding experience was enjoyed by all 80 guests.
from UK
Submitted on 29-09-2016
We stayed for 2 nights at the Hilton Puckrup. Lovely clean hotel in beautiful grounds. Food was of a good standard too, we ate dinner there one night and had breakfast. A very good range of choice. It's in the middle of no where (which isn't a negative at all - the air was completely still at night. Couldn't hear a thing. Pure bliss). The nearest town is Tewkesbury which you can do a 45+ min walk down the main road or about £7 in a cab. Definitely worth a visit, beautiful little town. Couple... Read more
from Ledbury, United Kingdom
Submitted on 30-09-2016
We got married here in September. From start to finish our dealings with the hotel have been superb, and I think we were probably highly irritating with all our queries and requests! We had the Manor House wing to ourselves which meant we had use of the gardens - they were beautiful and it was lovely to see our guests spelling over the lawn. We had 195 guests for a sit down meal and the service was second to none. We have had so many compliments about the food and attentiveness, yet unobtrusiv... Read more
from Esher, United Kingdom
Submitted on 04-10-2016
The stand out image of the Hilton Puckrup Hall is the old Manor House which has the modern hotel attached to it. The Manor has all the ability to not only project an nice external image but be a wow venue inside as well. The reality is that it is poorly maintained (chipped paintwork, cracked window panes etc) with the main areas feeling cold, almost sterile, with some furniture plonked about. The new build hotel, which to be fair is the majority of the place, is everything you would expect of a ... Read more
from London, United Kingdom
Submitted on 04-10-2016
Great stay, room very peaceful and large, breakfast as always at any Hilton very good. Would stay here any time as the staff are very helpful and friendly. The grounds around kept lovely as its a golf course. And we always ask for a quiet room which we were given.
from Ringwood, United Kingdom
Submitted on 05-10-2016
Online check in great, room good with comfy bed. Lovely quiet setting. Only had one set of towels and on speaking to housekeeping we could not make them understand that we needed another set so had to get reception to sort this for us. Pool good, bar food good as was breakfast on our first morning but on the Sunday the staff did not seem to be able to cope with the volume of people and food was not replenished quite as quick as you would expect. Having said that we would stay again.
from Worcestershire, United Kingdom
Submitted on 09-10-2016
Stayed one night for a family wedding. Staff very helpful. Location superb. But rooms a little tired. Really need a update. Wi-Fi was dreadful. In the end got a waiter to log me in with staff password. Wedding meal was good and breakfast was excellent. All in all a good experience.
from London, United Kingdom
Submitted on 10-10-2016
We spent one night at this lovely Hotel and had a really good time! The hotel entrance and the surrounding grounds are stunning. Our room was more than comfortable and very clean and spacious. We decided to eat dinner in the restaurant in the evening and weren't disappointed, the food was lovely. We used the swimming pool and saunas the next morning as you don't have to leave the hotel room until lunchtime so had plenty of time to do so. Be warned, they do start aqua classes at around 10am, but... Read more
from England South West
Submitted on 10-10-2016
We stayed in a very stylish large twin bedded room with excellent facilities. Staff were extremely courteous and helpful. We asked for extra pillows and got them immediately. The room and bathroom was spotless. The service in the dining room was attentive and prompt.
from Woking, United Kingdom
Submitted on 10-10-2016
This hotel was satisfactory for a business conference. The quality of customer service was mixed (very good through to quite poor). The rooms were reasonably comfortable, but housekeeping was also a bit mixed (eg towels hung up one day, but not another). I guess the golf course is probably a good draw, but I did not get a chance to experience it.
from Southampton, United Kingdom
Submitted on 12-10-2016
I met a friend of mine here after a 6 hour drive found the staff great food ok nice pint of lager bit overpriced for what it was (basically business hotel) normally pay £75 ish for this type of place and it was £100 here but all in all great The staff made my stay a very good one
from Liverpool, United Kingdom
Submitted on 12-10-2016
I had booked Puckrup Hall for a friends get together and didn't hesitate as all my dealings with Hilton Hotels have been excellent,however I found myself a little disappointed in the hotel and service which was often not as good as I was expecting at all ! On arrival the hotel reception staff were helpful and welcoming ,our rooms were average however the bathroom was fine. We had a sit outside on the nice sunny terrace with a bottle of wine,which was ok but rather expensive for its quality we th... Read more
from Sydney
Submitted on 14-10-2016
Is this place the worst Hotel and Restaurant in the world? I say yes! We booked in for two nights. Upon arrival the "security" gate didn't open. After driving around and phoning up, the gate was opened. The room, delux , luxury, the best they have, you having a laugh. The furniture looked like it had been bought from a clearance shop. . Pillows , second hand. The annex where we were, well it reminded us o f an old peoples home. The restaurant. Shocking, a chef and brewer Would knock spots ... Read more
from Leeds, United Kingdom
Submitted on 16-10-2016
Standard Hilton hotel offering in a good location just off the M50 / M5. Great stopover hotel. Room was clean and comfortable. Décor in the rooms is now looking a little dated if you are used to staying at more modern hotels. Bar was a good size and with good service and a nice outside area. We had a package which included dinner and the inclusive menu choice was very good.
from Northampton, United Kingdom
Submitted on 16-10-2016
My wife and I stayed here for a short break. We were a little confused by the contrasting reviews on this site but now understand much more. The hotel is a fairly typical Hilton, but with the addition of a golf course to the usual spa/gym amenities. These were of no interest to us and to be fair impacted very little on our enjoyment of a premium room in a premium hotel. It is not cheap, but nor is it hideously expensive and we got more or less what we expected. EXCEPT for the jekyll and hid... Read more
from Guildford, United Kingdom
Submitted on 16-10-2016
Very comfortable. We did the eUpgrade and stayed in the Manor House. Our room was beautiful, spacious, scrupulously clean and we enjoyed a good night sleep in a noise free room. Breakfast was mega and overall an excellent stay.
from Cheltenham, United Kingdom
Submitted on 17-10-2016
My wife, daughter, and granddaughter all went for pampering. They were totally pleased with the services provided. The decor lacked a bit and definitely needs to be updated for the prices that are charged.
from
Submitted on 17-10-2016
We stayed at this hotel, as this is the town where my wife's father was born? This hotel is lovely. Our stay was wonderful. The restaurant food was delicious and the staff were prompt. The only problems we incurred were the wifi was very slow, and they no longer offer local rides. So if you plan on staying here, make sure to schedule a ride with local taxi service if you do not arrive by car.
from Hereford
Submitted on 19-10-2016
We booked afternoon tea for 12 as a family gathering. From reception to finish, we were treated in an excellent way. Attentive service with a smile from the gals in the Terrace bar and nothing was too much trouble for them.
from London, United Kingdom
Submitted on 21-10-2016
My mother and I had a very enjoyable stay here. The staff were all very helpful and attentive. Especially Amanda, Restaurant and Paloma & Launa, Reception. Thank you all so much. I would be sure to return to this resort and recommend to others.
from
Submitted on 21-10-2016
Thoroughly enjoyed our 5 night stay here. Great room - deluxe family room, with balcony and a view over the golf course. Reception staff kindly allocated us this room, after contacting them for advice on room choice. Super breakfast - enjoyed the variety, and particularly impressed by the "specials" on offer. Lovely part of the country - lots to see/villages to visit..beautiful grounds to wander round. Great swimming pool - not huge, but suited us just fine. Nice not to be cold in a pool - enjoy... Read more
from
Submitted on 23-10-2016
13 of us went to the Hilton Puckrup Hall for a family get together. Every thing about the weekend was very good. The hotel staff at reception were friendly and efficient, the room was of good size,decor was good and was very clean. The staff in the bar were very good and made us welcome. The restaurant was excellent, food was very good and service was excellent and all done with a smile. This all made our get together very enjoyable, well done
from Marlow, United Kingdom
Submitted on 23-10-2016
Booked bed and breakfast here for a last minute weekend away. We booked a family room which had 2 double beds, not great for our 2 teenage sons but that was all they had. Beds and pillows were very comfortable for us. Room nice and warm but couldn't adjust temperature anywhere. We loved the pool/steam room etc. Good to use them at about 6pm and before 11am in the morning. All staff were very polite and helpful. The room was clean and spacious and had a good supply of toiletries and we had some ... Read more
from London, United Kingdom
Submitted on 25-10-2016
Our visit to Tewkesbury this weekend was made all the more enjoyable by the friendly staff and luxurious accommodation. We were pleasantly surprised to find that our room was in the Historic Manor House which has a number of older styled suites some named after the seasons; ours was "Summer". The room was a good size, spotless, nice seating area and the bed extremely comfortable. The bathroom, similarly, was sparkling clean with a convenient shelf to place our toiletries. Breakfast on Sunday ... Read more
from north wales
Submitted on 25-10-2016
The hotel was very busy,the foyer looked like a departure lounge,the piped rock music was very obtrusive it seems to be everywhere in the hotel,some of us prefer classical music, or better still silence,but this type of music obviously suites the clientele. Booked a quiet room preferably with no bright lights outside at night,had the worst room in the hotel,a humming noise from a generator all night,had very poor sleep.Does the smoke detector have to be above the bed with two flashing red light... Read more
from Worcestershire, United Kingdom
Submitted on 29-10-2016
Visited this Spa as a gift and it surely disappointed. Me and my mother had two treatments (facial and a back massage) both at a high quality. However that's where the positives end. As a Spa,cleanliness should be top priority! Although this wasn't the case,the Spa area was in clear need of a refurbishment and the whole place seemed disjointed. The sauna and steam rooms were overpowered with customers incense that they were allowed to simply bring in,not considering other service users. We b... Read more
from Walsall, United Kingdom
Submitted on 29-10-2016
My partner and I stayed here for one night for a treat. It was very easy to get to as its not far from the motorway link (M5). The hotel itself is beautiful with breathtaking views of the grounds and golf course. We visited the onsite spa and we were both happy with the treatments we had, staff were helpful and friendly. Afternoon tea was delightful and we sat and ate on the terrace outside admiring the picturesque views. Will be returning here again without a doubt. Well worth a visit.
from Hampshire, United Kingdom
Submitted on 31-10-2016
Booked this hotel as a short break at a good price including breakfast. On first sight the hotel is attractive and welcoming. Car Park facilities a little all over the place, but sufficient. Timely check in and good service. We decided to use the leisure facilities which were crowded with families (last day of half term, so we should have known better). The leisure facilities were good and clean, worth using in less busy times. We booked an evening meal and initially the service was good, althou... Read more
from London
Submitted on 01-11-2016
The grounds are beautiful! The rooms are dated, extremely dull and could do with a thorough dusting. The bathrooms were also dated, had to work the flush to get a full flush, very very slow shower. Had a family room, which was a good size, beds were ok. The swimming pool is great for the kids, changing rooms more like a school changing room. Don't forget your £1 if you want to use the lockers, towels are supplied at the pool. Breakfast was very good standard. Drinks are astonishingly expensi... Read more
from Wokingham, United Kingdom
Submitted on 01-11-2016
We have visited this Hotel before, but this time I believe to be the best so far. The staff were all very friendly and helpful, keen to make sure that everything was to our satisfaction. Our room in the old house was very large, the bathroom had a shower and good sized bath. The breakfast was excellent, everything you could want to eat. We ate in the restaurant one evening and once again the food was delicious. The hotel is well situated just outside Tewkesbury and easy to get to various towns i... Read more
from Liverpool
Submitted on 01-11-2016
The breakfast was great, with a wonderful children's section. The staff are friendly. The pool is lovely. Dinner in the hotel was good. It's a great hotel and we had a really relaxing time there with the children.
from Isle of Man, United Kingdom
Submitted on 06-11-2016
Hotel is okay but starting to look tired. Beds are uncomfortable and rooms on the first floor noisy. Staff friendly and gym good. WiFi is poor, plenty of dead spots. Breakfast is normal hotel style. Found rubbish under our bed when i was playing with our son.
from Lancing, United Kingdom
Submitted on 06-11-2016
This is a hotel we have stayed in many times and has always been excellent. The restaurant is exceptional, as are the staff and the health spa swimming pool is good too. Maybe the bathrooms and beds will be due an upgrade in the next few months but this hotel compares very well with others in the same range.
from
Submitted on 07-11-2016
Lovely two night stay lovely facilities breakfast great .WiFi very good lovely swimming pool nice place to stay to explore the area .Malvern was lovely .will be coming bk again very soon .Tewkesbury a must for some lovely shops .
from Preston, United Kingdom
Submitted on 07-11-2016
Just stayed one night but the bed was not comfortable. Room was ok but was in need of an upgrade. Lighting poor and several electrical appliances did not work properly. I.e. Fan in bathroom and desk light.
from Adelaide, Australia
Submitted on 08-11-2016
Puckrup Hall is an excellent hotel, friendly Staff and very efficient. Would definitely stay again. Restaurant choices could be better and time slot for dinner could be earlier than 7pm. Located outside of Tewkesbury, you would need a car to get there or call a taxi.
from Thirsk, United Kingdom
Submitted on 10-11-2016
I stayed here for two nights and would return. It has a lively setting with a golf course behind it and great facilities with a gym me pool. The breakfast is excellent. There were a couple of areas which stopped me scoring it a five. The first is breakfast times. Usually mid week a hotel will start breakfast from 6 or 6.30. This hotel doesn't start til 7, so if having to travel for work anywhere it makes breakfast either impossible or a rush job. Secondly I left my electric toothbrush here and c... Read more
from Lincolnshire, United Kingdom
Submitted on 11-11-2016
Stayed here for sibling get together/ weekend away. Chosen for spa facilities and location. Hotel, setting, rooms food and service all excellent. Would highly recommend and would definitely stay here again
from Brentwood, United Kingdom
Submitted on 13-11-2016
Stayed at this hotel Saturday night after a fabulous day at Cheltenham races. We arrived early and had a warm welcome from Michelle on reception who was very helpful. We stayed in the Manor House and had a very nice room which was clean, comfortable and spacious. We did feel the hotel was in need of an upgrade and was looking like it was stuck in the 80s in the reception/bar areas. Hotel is set in lovely grounds and easy access to the lovely surrounding countryside. Would definitely stay again w... Read more
from
Submitted on 16-11-2016
Stayed one night on business but would return again with family. Ideal location for seeing the Malvern Hill and Gloucestershire. Swimming pool and golf course looked great. Staff very helpful, bar food and breakfast was great. The room was very clean and the bed comfy.
from Barnstaple, United Kingdom
Submitted on 18-11-2016
Spa break for myself and my mum, beautiful location, excellent service, stunning hotel and amazing evening meal followed by a nice breakfast. Had a spa and lovely indoor swimming pool and we had a treatment all included for a bargain offer. Would definite recommend a stay here
from
Submitted on 19-11-2016
Sadly only had one night at Puckrup. Room upgrade with small charge meant we had a lovely view of the golf course. I did have to ask reception 3 times for the promised wine and chocolates in room but they did arrive in the end. We enjoyed Dinner in the restaurant and drinks in the bar. Staff were polite and attentive except at breakfast. Coffee was cold, had to ask twice for partner's tea and no-one at servery to order eggs Benedict (waited quite a long time). Served myself some toast and cold ... Read more
from Cheltenham, United Kingdom
Submitted on 19-11-2016
Excellent choice for a relaxing or energetic break. Spa, pool, golf, spoilt for choice. Good range of restaurants in Tewkesbury if you want a change from the hotel. Would recommend you take a break soon.
from London
Submitted on 20-11-2016
Stayed here for x2 nights. Was upgraded to the suite (room 217). A lovely sized room with x2 bedrooms and a small sitting area. Room was clean and warm, beds were comfy. Breakfast was one of the best hotel breakfasts we've had - good hot and cold selection and good quality. The main restaurant is on the expensive side, but our dinner was fine. The staff are helpful (especially Nora). The pool was great for an early morning swim with the children. Overall it's very child friendly. We'd definitel... Read more
from Bristol, United Kingdom
Submitted on 20-11-2016
I took my wife away for the night stay and a round of golf and I could not have picked a better venue. Service was great (except issue with room service). Food was great and hotel was superb. Golf course was fantastic too for an experienced player and a lady beginner. Can't wait to go back again.
from Worcestershire, United Kingdom
Submitted on 24-11-2016
Beautiful setting, in need of a little TLC in places, some of the staff had difficulty in speaking English and not too friendly . Will definitely go back for a spa break for couples when they become available
from Kent UK
Submitted on 25-11-2016
I had booked a Deluxe Golf Course View room but when I came to check in using the on-line 'Digital check in' facility this type of room wasn't available for me to select. When checking in at the hotel I found that the room I had been allocated wasn't the deluxe room. I explained the online problem to the receptionist who quickly got our room choice sorted, I got my deluxe room and a promise to inform IT of the problem. Reception was very professional and helpful, The hotel is in a beautiful ... Read more
from united kingdom
Submitted on 27-11-2016
It was almost perfect aside from looking for kur room which co fused us because of tbe missing number in the directional sign but the Reception was quick to assist us. He even gave us complimentary drinks in the bat. Pool, Jacuzzi & Steam room are clean except for tbe gitel gyests who keep in coughing in the pool & jacuzzi. Do not know if rhe leisure centre can put instruction not to allow peopke sith xolds & cough to go swimming or stay in the jacuzzi with these conditions as I ended up having... Read more
from Tewkesbury, United Kingdom
Submitted on 28-11-2016
Eaten in the bar often and the Staff are excellent. Food however is sub standard for the prices charged and quality of the hotel. Could give many examples of poor bar food. Food Manager needs to check quality of what is actually going out to customers.
from west midlands, United Kingdom
Submitted on 28-11-2016
We stayed for one night to celebrate my husbands birthday. We had a very enjoyable stay, the staff were very friendly and helpful and the room in the Manor House was very nice, clean and comfortable. The pool and sauna was very good and again staff very helpful. Would go again
from Exmouth, United Kingdom
Submitted on 29-11-2016
Annual trip to celebrate my birthday. Spa treatments were fab thank you Sian. Food great and service very good from all staff. Great location to visit Tewkesbury and Malvern this time of year as Christmas markets also on. Looking forward to next year already.
from Bournemouth, United Kingdom
Submitted on 30-11-2016
A very enjoyable stay at a lovely hotel which has attentive staff, pleasant rooms and lovely views across the attached golf course. Sensibly priced and a magnificent spread from which to choose from for breakfast where we spent almost 2 hours without realising! Definitely one to visit in my opinion
from Warrington, United Kingdom
Submitted on 02-12-2016
Ok I was given a lovely room - Room 103 may as well have been Room 101. I was shattered from travelling so went straight to bed after eating. Woke at 1am by a loud buzzing noise coming from the lift well next door. Proabably one of the compressors. This room or ones near it should be swerved and shouldn't even be allocated while this is gooing on. Otherwise lovely hotel, internet can be intermittent, but I quibble.
from Reading, United Kingdom
Submitted on 04-12-2016
Nice and clean although the decor is a little dated. Great pool. Nice surroundings. Quiet at night. Comfy beds. Not much to do in and around the hotel so go for the spa and golf. Good buffet breakfast.
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