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Best Western Grosvenor Hotel

Birmingham, England, United Kingdom (BHX)

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Based on 1534 reviews
Room & Rates

Promo Room

1 double bed
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone, safe, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
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Standard Room, 1 Single Bed, Non Smoking

1 single bed
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Standard Room, 1 Double Bed, Non Smoking

1 double bed
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Standard Room, 2 Single Beds, Non Smoking

2 single beds
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Standard Room, Multiple Beds, Non Smoking

2 beds
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Executive Room, 1 Double Bed, Non Smoking

1 double bed
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
Hide room details

Standard Double Room

1 double bed
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone, safe, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
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Standard Room, 2 Single Beds

2 twin beds
Entertainment - Free WiFi and wired Internet access, 26-inch LCD TV
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone, safe, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
Hide room details
Best Western Grosvenor Hotel
12-14 Warwick Road, Stratford-upon-Avon, United Kingdom CV37 6YT

Rooms
Stay in one of 73 guestrooms featuring LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services. Additional amenities at this Victorian hotel include a fireplace in the lobby, tour/ticket assistance, and complimentary use of a nearby fitness facility.

Dining
Grab a bite to eat at the hotel's restaurant, where you can take in a garden view, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Stratford-upon-Avon? This hotel has facilities measuring 969 square feet (90 square meters), including a conference center. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 3.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Fireplace in Lobby
  • Lounge/Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1534 reviews
from Humberside
Submitted on 26-05-2016
We stayed one night and found the room perfectly adequate, Good bed, splendid shower and quiet.Not the most characterful place but met our needs. Did not eat in so cannot comment on that. But strangely no shaver point - fortunately I carry an adaptor. No mirror so I shaved into the tele screen!
from Newcastle upon Tyne, United Kingdom
Submitted on 28-05-2016
Starting with the positives. The hotel has a good location, close to the town centre and the river (both just a short walk away) . There is parking at the hotel and is charged as an extra at £3 per day . Parking is on a first come first served basis and there are less spaces than there are bedrooms, so this can be an issue but it is better than many accommodations in town that do their best to avoid the issue! The staff that we had contact with were excellent from reception to housekeeping and ... Read more
from
Submitted on 29-05-2016
Room very nice, staff pleasant, breakfast very good. Very handy for RSC,shops and restaurants. I have had to downgrade however as heat in the bedroom was unbearable despite it not being a particularly warm night. Radiator off, window open and fan on but seemed to be some sort of underfloor heating. Have stayed in an executive room before which was fine. Sadly the heat spoilt an otherwise lovely stay. Hope this can be sorted for future guests.
from WIGAN
Submitted on 29-05-2016
The hotel has good location for an RSC stop over as it is a short walk from the town centre shopping and theatres. A generally comfortable hotel room but I have to echo other reviews about the high room temperature and lack of air conditioning. I didn't eat here as there are so many alternatives close at hand.
from London, United Kingdom
Submitted on 30-05-2016
I stayed for one night as a single traveller at the start of a bank holiday weekend. The hotel was busy, but comfortable so. From the very beginning the staff were fantastically friendly, it was a genuinely warm welcome. My room was spotlessly clean, comfy and quiet. The public areas, bar and breakfast room, where all very nicely decorated and it was nice to sit and enjoy the space. The hotel is a lovely short walk from the town centre, and a mere minutes along the tow path brings you to the can... Read more
from London
Submitted on 04-06-2016
This is a central hotel which looks sweet from the outside. But don't be fooled - inside needs a complete renovation/ upgrade. My room was small, shabby, tired and very old-fashioned. Stained carpet, ripped headboard, broken tiles in the bathroom. The bed gave no support whatsoever so I'm guessing that was just as old as everything else. Breakfast the following morning was average at best. I've given 2 stars because the staff were very warm & friendly throughout. But the property itself is... Read more
from Florida
Submitted on 04-06-2016
Wish I had paid attention to the reviewers who said the rooms were too hot. Surely the positive reviewers of this property must have had a first floor room or have stayed in winter. Despite the pleasant outside temperature- around 62 degrees F/ 17 Celsius, our room was stifling! As you climbed the stairs, you could feel the temperature rise by 15 degrees. The windows only opened 4 inches and there was zero cross-ventilation. They supplied us with one tiny fan that helped very little. It brought ... Read more
from Swansea, United Kingdom
Submitted on 05-06-2016
Stayed here 13th May 2016, we booked through Travel Zoo £69 for Bed Breakfast and £25 towards an evening meal. We had a room upgrade which was great (thanks Rita). We have stayed here in the past and had a good stay other than the once when we were allocated a standard room. This time was great, the breakfast was good other than there were no beans. We would stay here again when the deals are on.
from South Wales,UK
Submitted on 06-06-2016
Fantastic location, just minutes easy walk to the town centre. Plenty of car parking rear of hotel. A spacious, very comfortable and clean hotel. Our room was spotless! Plenty of staff and all are smartly uniformed, very helpful, pleasant and efficient. Very pleasant and spacious restaurant. A fantastic choice, well presented and cooked breakfast - superb! Definetly staying again on our thoroughly enjoyable visit to Stratford-Upon-Avon.
from Kent
Submitted on 07-06-2016
Good modern hotel, with good cooked breakfast and service. Rooms appeared recently renovated and comfortable but no iron provided. Great convenient location with local pubs and all tourist attractions nearby, parking available.
from Lichfield, United Kingdom
Submitted on 27-06-2016
We wanted a cheap hotel in Stratford for one night and that's what we got. Room was in need of an update and bath had rusty mobility aids. The towel rail was hot but so hot it could burn. Breakfast was ok and by booking it in advance cost £8.50 each but was definitely not worth it. We had a much better one in Oxford the day before for half that price. We parked there with no issues which was good.
from Saint Louis, Missouri
Submitted on 27-06-2016
The hotel is clean and nice. The issue I had with the hotel is very simple: it did not have air conditioning. Because of this, I gave the hotel a three star. With ac, I would give it a four star. It is clean and in the a very good location. Any time in the fall, winter, or spring, the hotel is great. But with no ac or much of a fan, it is too hot to sleep.
from Southwell, United Kingdom
Submitted on 27-06-2016
Excellent hotel if visiting for Theatre, there is easy parking. There is good WiFi. Able to walk to Theatre easily. Helpful staff. There is a good restaurant . Reception area being redecorated. Plan to come again.
from Greenhithe, United Kingdom
Submitted on 30-06-2016
First of all can I say that all the staff we met during our trip were really friendly and helpful and the location is brilliant as it is so close to the town centre. The room we stayed in was a twin room located on the first floor and can, in my opinion, only be described as tired and in desperate need of a makeover. The beds were too soft and both my sister and I woke up with painful backs as they did not give enough support and the headboards looked greasy (too many heads had leaned on the... Read more
from Westbury, United Kingdom
Submitted on 03-07-2016
We stayed here in order to visit some of the many National Trust properties in the area. It is very centrally located for theatres, shops and restaurants. Restaurants vary in quality/price but very good Thai restaurant across the road.
from Ystrad Mynach, United Kingdom
Submitted on 04-07-2016
We stayed here for 1 night in preparation for a trackday at nearby Long Marston Raceway. We had a family room which was clean and spacious. The bathroom was also roomy, clean and well presented. The wifi was great too which in my experience is always a bit hit or miss in hotels. There were a few niggling cons but nothing which spoilt our overall stay. The room was very stuffy which has been mentioned by other reviewers but there was a fan in the room so the hotel had done all that it could on t... Read more
from London, United Kingdom
Submitted on 05-07-2016
Room was ok but felt tired and I need of some TLC. Window blind was broken and some of the bathroom furniture was rusty and the floor wasn't as clean as it could have been. We didn't complain as we weren't there for long and the beds were so comfy, we did forget about the other bits! Stairs are narrow and there is no lift so anyone with mobility problems should take note. Excellent location for town centre and on the whole an ok hotel , maybe not quite what I'd expected from a Great Western
from London, United Kingdom
Submitted on 13-07-2016
This hotel is good and comfortable and agreeably close to the Royal Shakespeare Theatre which was the reason for our visit. The only drawback for us was the lack of a lift - the stairs are very steep!. Very pleasant room.
from Manchester, United Kingdom
Submitted on 14-07-2016
We chose this Hotel as we were staying with budget conscious friends. The hotel is good value for the area and in a great location. Downside is the rooms are a little tired, and in the warm weather, became very hot. Fans were provided, but still not ideal. Arrive close to check out time to ensure a parking place on site, but don??t worry too much, as you can easily park at the Leisure centre round the corner (50 metres max). There are often weddings at the weekends, they finish at midnight, wo... Read more
from
Submitted on 15-07-2016
We had a wedding here, what a shambles. This place is a disaster, the rooms are OK but there heating system can not be turned off which make it so hot it's impossible to sleep, we booked 2 nights and left after first night exhausted. The function room downstairs has no disabled access or lift so stay at home if you are not perfectly healthy. The majority of the staff that the general manager Stephen Taylor employs are not fluent English speakers so makes communication difficult when it is more ... Read more
from
Submitted on 16-07-2016
Had afternoon tea the deluxe version with good selection of sandwiches sweets and plain and fruit scones with clotted cream and jam.Choice of drinks was sparkling wine or Pimms which came with strawberries mint and orange to finish chocolate fondue choice of plain milk or white chocolate with marshmallows mini donuts and strawberries.Staff are friendly and attentive.The Hotel itself is less than 5 minutes walk from Stratford centre.Would recommend if visiting Stratford.
from Wellingborough, United Kingdom
Submitted on 16-07-2016
Having taken advantage of booking several alternative afternoon tea offers through Travelzoo vouchers we were expecting a pleasant culinary experience on a sunny afternoon in Stratford upon Avon. Upon entering the hotel from the carpark we were pleased to see that the dining room featured a sun filled conservatory and we were expecting to be shown into there. Instead we were directed towards a railway carriage size room with two regimented rows of tables already half filled with diners packed ... Read more
from Basingstoke
Submitted on 24-07-2016
Stayed one night at the Grosvenor in a small, tidy room with a portable fan for the air conditioning and you couldn't open the window wide. The staff were extremely friendly and the breakfast was served to the table, which was prompt and tasty. The business just needs to modify their rooms to suit the price (£148 - which is not overly expensive but neither is it value for money), and support the great staff with more up to date facilities.
from Newcastle, Australia
Submitted on 26-07-2016
We stayed at this hotel in June 2016. The reception/restaurant area was undergoing renovations at the time. We had a triple room booked for 3 adults. Staff helped us up the stairs with our luggage which was helpful. We found all the staff to be friendly, however our room was way too crammed. We could hardly open the entrance door. With 2 single beds in what appeared to be a lounge area of a 1 bedroom room, we could hardly move and found it very difficult to put our 3 large suitcases and carry ba... Read more
from London, United Kingdom
Submitted on 25-07-2016
Lovely hotel with great staff, and the breakfast was super - fresh hot food cooked to order and a good buffet selection as well. Only negative was that the room was far too hot with no air conditioning and one small fan which had no effect.
from
Submitted on 27-07-2016
We had afternoon tea here and it was excellent. The sandwiches were a good size and satisfying. Loved the mini fruit cake and tiramasu. The shot glasses of panna cotta and strawberry jelly were a lovely surprise. The scones were light, butter, jam and clotted cream made them even better. The choice of so many teas was very good and my husband had 3 cups of tea from the pot and was then offered more. I had a pot of coffee which was good and plentiful. Then we enjoyed the lovely chocolate fondue ... Read more
from East Grinstead, United Kingdom
Submitted on 28-07-2016
We stayed overnight here in conjunction with a theatre visit. We were welcomed on arrival and our room was comfortable, spacious and spotlessly clean. There were tea and coffee making facilities in the room, together with complimentary bottles of water and chocolate biscuits in the refrigerator. The bathroom was equally spacious, well equipped with large towels, and was also spotlessly clean. We would certainly return to this hotel.
from Ipswich, United Kingdom
Submitted on 30-07-2016
The hotel is well situated for visiting the town and all the historic sites. Perfectly adequate in most respects with friendly and efficient staff. However, beware the car parking facilities! We were staying for 2 nights and having arrived about 2pm on our first day there wasn't really a problem apart from the parking bays being small and crammed together. On trying to leave for a day out early the next morning it required a fair amount of manoeuvring to extricate the car from its slot and on... Read more
from Coventry, United Kingdom
Submitted on 31-07-2016
So dissappointed!! We went for afternoon tea today. Runny jam, cheap sandwiches, no selection of bread, cheap thick white!! Spread with marg!! With minimal tasteless fillings. Scones small, not warmed, small pot of clotted cream and marg curls!! Not butter. Save your money honestly. Served in a room with about as much atmosphere as the graveyard at the church next door. Sorry to be negative.
from London, United Kingdom
Submitted on 31-07-2016
We stayed in room 231. It wasn't huge but adequate for an overnight stay for a trip to the RSC which is 5 minutes walk away. The room was hot but 2 fans were provided. Staff were OK if a little vague. The hotel was clean if a little tired and although there was a wedding going on we didn't have any major issues re noise. Parking is a problem. We got a space but it was a struggle....
from Nantwich, United Kingdom
Submitted on 03-08-2016
Large and clean room but unfortunately these are the only positives I can give. The hotel needs much TLC and air conditioning. The room I stayed in was incredibly hot, so much so that the staff had left the fan on for my arrival. Temperature inside the room was significsntky warmer than outside, so assume thr room was above a ventilator or kitchen. Asked if there were any alternatives but told there were not, only on the same side of the building. Tired and dated facilities, a car park which... Read more
from
Submitted on 05-08-2016
Visited on a Wowcher deal for afternoon tea with Pimms. Lovely selection of teas available and nice sandwiches and cakes. Chocolate fondue was really nice. The room was lacking in ambience perhaps some music could be played? It would have been nice to have been offered to sit outside on such a lovely day.
from
Submitted on 08-08-2016
I've attended a Shakespeare conference at Stratford every other year for two decades and stayed at the Grosvenor all but once. I value the polite service, the amenities in some rooms, and the very good English and Continental breakfasts. I've discovered that the rooms vary a lot. My first year I had a suite with our daughter, and we enjoyed it very much. This year it was a small room with my wife, we didn't have room to store our clothes at the same time, and the room was often hot! There was a ... Read more
from Wolverhampton, West Midlands
Submitted on 09-08-2016
My wife and I stayed at The Grosvenor Hotel from 4th to 6th of August 2016. This was our second stay in the last year and we were not disappointed. The hotel is located some 3-5 mins from the Town Centre, and near to the river and the Town Centre attractions, The room we stayed in (Room 218) was a little on the small side but it was clean and contained tea/coffee making facilities. The bathroom was clean and tidy but as a note of caution the towel rail was far to hot and there was a risk of inju... Read more
from
Submitted on 14-08-2016
Excellent hotel, lovely clean room, comfortable bed, good choice for breakfast, kind and helpful staff. Car parking difficult especially with wedding taking place on the Saturday. Noise for some as dance room on lower ground floor but not a problem for us and finished at 11pm. No complaints here. Stratford upon Avon has lots of enjoyable things to do. Would happily return to both town and hotel.
from Solihull, United Kingdom
Submitted on 14-08-2016
My brother in law had asked for early book in as we needed to drop our bags off and get to the wedding breakfast. No such luck! Staff do not speak English well enough to be on reception! When someone has to repeat their surname several times is just not good enough.
from
Submitted on 15-08-2016
Smashing hotel, friendly staff, large room. Overall a very pleasant trip to Stratford. The hotel is within easy walking distance of all the main attractions and is ideal for a short leisure break. The hotel itself is well presented and clean. The bed was very comfortable and the bathroom was nice. There is a car park on site but get there early, the spaces do run out at busy times. The food is great if not a tad expensive. I'll definitely be coming back
from Birmingham, United Kingdom
Submitted on 05-09-2016
A wonderfully central establishment once of elegance and charm. The elegance is retained in the fine frontage but as with so many facades the truth is in the inside story. In this case everything was perfunctory. From the moment we arrived to a car park reminiscent of a sardine can, full of course. To the knowledge that "we have another car park", seemingly owned by the leisure central and swelling their coffers at a rate of £1 an hour. To that moment when you realise that Best Western are best... Read more
from Greater London, United Kingdom
Submitted on 06-09-2016
Stay spoilt by sauna like conditions that made sleep near impossible, and could not be allieviated by the noisy fan left in the room. When we complained and asked if there was anything that could be done we were told this was a local issue with the hot water pipes, but over heard so many other guests complaining that it appears to be a bigger issue.
from Oldbury, United Kingdom
Submitted on 07-09-2016
I stopped at the above hotel and it was a warm few days, upon walking into the hotel you had a sense of going back in time 30 years! Very dated furniture and decor and when I enetered my room it was so warm and i was surprised that there wasn't any air con! Instead there was a rattling old fan which made matters worse as it was circulating warm air around what was already an oven like room. The bathroom facilites were also from 20/30 years and I waited literally 6 minutes for the water to come o... Read more
from Mumbai (Bombay), India
Submitted on 12-09-2016
This place is perfect if you want to experience old world charm of Brits. It's clean, affordable, quiet. Hotel has a cute bar at the lobby where you can have a drink or two in the evening. Rooms are spacious and clean. Breakfast needs to be paid for but is very British. Vegetarian options available. Great place. Has eating places around it.
from Birmingham, United Kingdom
Submitted on 13-09-2016
Wednesday 7th September 16, My husband and I travelled down to ??The Grosvenor Hotel?? in Stratford on Avon to meet up with our friends from West Sussex. We arrived at 8.00pm and we were greeted with hugs and kisses. We all then went into the lounge bar and settled ourselves into comfortable chairs and My husband and I purchased a round of drinks. We spent the two hours catching up on news and gossip. which was nice. We did think that £17.00, was expensive for 3 non-alcoholic drinks and a p... Read more
from
Submitted on 13-09-2016
Visited this hotel for a nights getaway staff where very pleasant hotel was beautiful...pubs and places to eat are within a 5 min walk and Stratford itself is a beautiful place to visit...will defiantly return loved it
from Farnham, United Kingdom
Submitted on 20-09-2016
With Stratford being a tourist destination then there will always be people wanting rooms. The Grosvenor is in a good location, close to the town centre and local attractions. Therefore, with rooms turning over I guess the formula works. I stayed in room 162, no aircon and a token gesture to cool it down was made by using a small desktop fan and leaving the window open. There was a wedding reception also going on at the hotel when I stayed. The music was so loud I could hear the words perfectl... Read more
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