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Hilton Southampton hotel

Southampton, England, United Kingdom (SOU)

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Based on 1518 reviews
Unwind in the wooded landscaped gardens of the Hilton Southampton hotel, an ideal base for exploring England's South Coast. Try an aquacise class in t
Room & Rates

DOUBLE HILTON GUEST ROOM

MAX 2 ADULTS AND 1 CHILD ON A ROLLAWAY BED, INTERNET TV,PAY PER VIEW MOVIE,MODEM POINT
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DOUBLE HILTON DELUXE

CONTEMPORARY STYLE,WITH BATHROBES, MAX 2 ADULTS AND 1 CHILD ON A ROLLAWAY BED
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KING HILTON SUITE

SPACIOUS ACCOMMODATION, SEPARATE LOUNGE, FRUIT, BATHROBE AND BOTTLE OF WINE
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KING HILTON DELUXE

ADDITIONAL AMENITIES FRUIT, BATHROBE, 2 ADULTS AND 1 CHILD ON A ROLLAWAY BED
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TWIN HILTON GUEST ROOM

MAX 2 ADULTS AND 1 CHILD ON A ROLLAWAY BED, INTERNET TV, MODEM POINT, PAY PER VIEW MOVIE
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TWIN HILTON DELUXE

MAX 2 ADULTS AND 1 CHILD ON A ROLLAWAY BED, WITH BATHROBES
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Hilton Southampton hotel
Bracken Place, Chilworth, Southampton, NA United Kingdom SO16 3RB

10 minutes' drive from Southampton Airport and the city center, the Hilton Southampton hotel has 14 meeting rooms for 2-200, a business center and wireless internet access in public areas.All rooms offer high-speed internet access. Step up from a Hilton Room to a Deluxe Room for added comfort.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Please be aware the LivingWell Health Club is permanently closed as we renovate to introduce a residents-only Precor fitness center later this year. We apologise for any inconvenience and appreciate your patience.

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1518 reviews
from Rainham, United Kingdom
Submitted on 19-05-2016
Lovely stay and good quality breakfast. Pet friendly and excellent location. Disappointed about the morning building works it would had been nice to be told this at check in. Excellent dinning experience.
from London, United Kingdom
Submitted on 19-05-2016
There was nothing particularly memorable about this experience, however I mean that as a good thing. After a long day it is nice to arrive somewhere that you can relax an unwind without having to think too much. The check in was easy, staff were friendly. The room was a good size and there were all the Hilton usuals you expect (good towels, slippers, free bottled water, jelly beans etc...). The dinner service in the restaurant was fast and efficient, the food was very average though. The only po... Read more
from London, United Kingdom
Submitted on 21-05-2016
The Hilton Southampton is well located only 10 minutes away from the airport by car. It could do with some refurbishing, but the room was big, clean and the bed was comfortable. Breakfast was not the standard Hilton breakfast and they did not serve any cheese, no bread rolls (only sliced bread) and not too much fruit. The staff was very friendly and helpful.
from Kewaunee
Submitted on 22-05-2016
Reception people were very friendly and helpful. Room was adequate and had a decent breakfast. I just wish that it had been easier to find; even local people had a hard time describing how to find the place.
from Manchester, United Kingdom
Submitted on 23-05-2016
We have stayed at this hotel before, bit was late at night check in, and early check out, so this time we had an haley check in, but still the early check out,. The first time really good, so we took the kids and some friends this time, We still missed the turn in? so when you are looking for the entrance, be doing 20 to 25 mph, as you have to go around again , if you miss the entrance, beware? It was,nt a problem, went to check in , great friendly staff, asked if we could book a meal, and the G... Read more
from
Submitted on 31-05-2016
This hotel is well designed and was extremely comfortable. My room had everything I needed and the design had been thought through perfectly. Great views and close to the station. Would definitely go back for leisure and try the spa- which I did not have time to use on this occasion unfortunately.
from Birmingham, United Kingdom
Submitted on 31-05-2016
I'm a regular traveller to Hilton hotels with whom I hold a diamond status with. This is a standard Hilton hotel so for regular travellers it will be very familiar. The points that make it stand out in my opinion are listed below: Positives: The internet connection is very good. When on business travel I like to play online games with my girlfriend/friends and having stable internet access is a must for this. I've had no problems playing games at this hotel. That said - the internet isn't fre... Read more
from London, United Kingdom
Submitted on 01-06-2016
What a weird location. Somewhere out of Southampton sandwiched between two noisy m roads. You certainly don't get much bang for your buck in the UK. We booked an executive room and I had to call reception to check we were in the right room. Luckily it was a friends wedding so we didn't spend long in our room. Breakfast was the only redeeming feature.
from Chepstow, United Kingdom
Submitted on 02-06-2016
Travelling on business one hotel blends into another but when you have a good experience it's worth giving praise when it's due... Reception staff were welcoming and friendly and very efficient ( it makes such a difference) ...the room was lovely , large and spacious and very clean ... the bed was great ... mattress was very comfortable ...I had the meal deal in the restaurant and it was superb - an absolute bargain!!! Once again the restaurant staff were efficient and friendly and even though I... Read more
from London, United Kingdom
Submitted on 06-06-2016
we were allocated room 104 (twin room) which at first glance seemed okay when we entered. it was post dinner when we came back to the room to unpack we realised the room was very stuffy. from what I could see there was no way of opening the window. the twin beds seemed they were covered in plastic sheets so sleeping during the night was a pain, the springs in the beds were un-even and the night proved to be very uncomfortable for all three of us. My 2 year old daughter was given a separate bed w... Read more
from Houston, Texas
Submitted on 18-06-2016
The Hilton Southhampton is located north of Southhampton just off the M3, a short taxi ride to Southampton Center. We arrived, with jet lag, after a 9.5 hour flight from the U.S. and a 2.5 hour ride from Heathrow, at about 3 P.M. We thought the lobby looked extremely dark...and they were without power. The staff was more than happy to check us in manually and promised the electrical service would be restored in two hours. No power..no elevator,..so we walked down two flights of stairs to o... Read more
from Moreton, United Kingdom
Submitted on 19-06-2016
Booked with holiday extras.com this pre cruise package includes 1 night stay with full buffet breakfast, 2 weeks car parking, private taxi to and from ship. Great value for money. Hotel was excellent, friendly helpful staff, lovely room overlooking the gardens, good breakfast , taxies on time. All well organised. Took all the stress out of getting to Southampton. Will use this service again if cruising from Southampton
from
Submitted on 19-06-2016
Overly priced stay at this average standard hotel Heater is not warm. It seems that the room was not vacuumed prior to my stay. The glass seems used but not cleaned, got the stain on it. The hotel is situated far off from the city centre.
from London, United Kingdom
Submitted on 20-06-2016
I stayed here on Saturday night with my 2 daughters and would never repeat the experience. Although it is flagged on the website that the swimming pool is shut, I didn't actually visit the website, just had a look at the pictures on Tripadvisor which included photos of a swimming pool which is why we packed our swimming costumes, only to be disappointed. The hotel lacks atmosphere and is pretty shabby. The furniture and fittings are really poor quality and the customer service left a lot to b... Read more
from Jersey, Uk
Submitted on 20-06-2016
Had the mis fortune of a fog delayed flight and stayed here. It's not an easy ride from the airport. The photos look ok, but they must have been taken when just built. This is a tired hotel: the rooms lack any life and whilst clean, it's not a nice clean. They Are tired rooms, kept clean. Not clean rooms: Despite photos there is no pool or gym. The staff were very unhelpful - total jobsworths. Will not be staying here again, and to be honest if this is the level Hiltons have become, will a... Read more
from
Submitted on 26-06-2016
The Hotel is in a pretty bad shape overall, and the room I received last week did not make this better: Toilet Flush not working, phones not working, battery in TV remote empty, and a really bad smell in the room overall. Breakfast is ok, but not great, and it's a bit of a gamble if you get coffee within the first five minutes or not. I will be staying here again this week since the location is convenient - I will therefore find out if last week was just an exception.
from Chandler's Ford, England, United Kingdom
Submitted on 27-06-2016
This was quite a pleasant cream tea although there could have been more sandwiches. I think that there should be four quarters, The fillings could have been more interesting and the crusts should have been cut off. The scones were very small, but quite tasty. There was just enough jam and cream. The cakes were very nice. The tea pots and cups were quite small and I always think it is nice if more tea is offered. It only costs a few pence and makes a lot of difference. I would have liked more tea... Read more
from Bristol
Submitted on 27-06-2016
Spent two nights here and found the staff to be very helpful from the reception to the staff in the dining room. The bedroom was spacious and very comfortable with a television, complimentary water and toiletries. Would recommend.
from Birmingham, United Kingdom
Submitted on 29-06-2016
We stayed at the Hilton Southampton while visiting the festival of speed and Portsmouth. The hotel was not to far from these places and was easy to find. The staff was very welcoming and helpful, room clean and spacious, and the bar and meal was excellent. Will deffinately return next year!
from Kent, United Kingdom
Submitted on 29-06-2016
Excellent stay All the staff were very pleasant and helpful Seems this Hotel is used by people going on a cruise as a night before and after Rooms clean and comfortable Dining room is top class We had bb and evening meal deal Food was top class ( they have new chef we were told) Drinks are a little expensive but average for hotel in the area
from
Submitted on 02-07-2016
We stayed here as part of a Cruise Package and spent a very pleasant evening here. The package included evening meal, bed and breakfast and transfers to and from the hotel to the port, plus we left our car there whilst we were away. Good value for money and very friendly and helpful staff. Would do it again.
from Crieff, United Kingdom
Submitted on 04-07-2016
We were extremely happy with our stay at Hilton Southampton. It is very conveniently situated near the motorway. The room had been recently refurbished and was very nice. Breakfast was an good with plenty of choice and good value. The staff at both reception and in the dining room were all very pleasant and helpful.
from Burnley, United Kingdom
Submitted on 07-07-2016
Everything perfect except the bar / restaurant is a little expensive. £5 to park my car was a little too much. I understand that parking is at a premium but overnight guests should get free parking. The room was very warm as it did not have air conditioning and the window only opened on tilt and not fully.
from Lee-on-the-Solent, United Kingdom
Submitted on 08-07-2016
Visited for a two course meal on a groupon deal last night and overall it was very nice. I had blade of beef and my partner had the sea bass, both dishes very nice. The waiter was polite and attentive and we would definitely return . Only slight gripe would be we had a window seat but not easy too look out through the film of grime on the outside and upon leaving my parking ticket ( not a great idea but many places charge now so hey ho ) would not work in machine . The receptionist just gave me ... Read more
from London, United Kingdom
Submitted on 09-07-2016
Hilton Hotel Southampton Pre cruise package with one night accommodation, dinner, parking for 15 nights and transfers to and from the port costs £249. The staff here, from front desk to cleaning and waiting, are very welcoming and friendly without being over effusive. The hotel targets business guests rather than holidaymakers. The pre-cruise market is a nice sideline that fills the gaps over the weekends when all the business guys and gals have returned home. Dinner was a little disappoint... Read more
from
Submitted on 09-07-2016
There is a new Hilton in Southampton at the Cricket Stadium, but at 20k points more per night, so we opted for the old faithful Hilton near the north side of town. It??s more a resort Hilton than a business Hilton, but the staff is very friendly, the rooms pretty standard for the UK, the food and drink very good as well. Downtown is only a 10 quid ride away by taxi, the port 15. With so much luggage for a 3 season cruise, no matter where you stay, there??s a taxi ride into the port. The break... Read more
from Los Angeles, California
Submitted on 10-07-2016
Will probably emerge as a very ordinary Double Tree but in the meantime it is pretty run down, very disappointing value and chaos due to the refurb work going on - expensive building site, parking shared with BT fleet vans, maintenance issues
from London, United Kingdom
Submitted on 11-07-2016
Last stayed here 8 years ago and found things had improved considerably. Friendly welcome and checkin, room had everything we needed and was clean. Bed was very comfortable. Breakfast was very good, nicely cooked eggs with breakfast. Good choice of items. The bar service was very good. Would definitely stay again when returning to the area.
from Southampton, United Kingdom
Submitted on 12-07-2016
Convenient location, just off the motorway. Plenty of parking. Reception helpful and friendly. Bar area has plenty of seating, restaurant attractive and comfortable furniture , looks a lot nicer inside than out !
from Lincs
Submitted on 14-07-2016
Used the hotel to stay overnight before a university visit. Close proximity to the University, and easily reached from the motorway. Good facilities: shower very good, bed comfy but quite creaky! Dining room nicely furnished, good breakfast choices, although cooked sausages looked rather underdone and not very appealing. Plenty of attentive, helpful staff and tables cleared promptly.
from Watford, United Kingdom
Submitted on 17-07-2016
We booked as we were attending my daughter's graduation the following day. The hotel is quite large and has a nice bar/restaurant area. The room, we had, was fairly large and well fitted out. Amenities are good as you would expect of a Hilton. Breakfast was allright with a good selection of English breakfast items; toast, bacon, eggs, sausages. All in all a good place to stay overnight, but you really need to have a car, as the location is away from the centre, just at the M3 exit.
from Abu Dhabi, United Arab Emirates
Submitted on 17-07-2016
it is not near but we didnot have to be isolated at paulton's park area, this hotel it is very god , good service,ambiance, close to city center, but not walking distance, it needs some paintingin the common areas to look completely nice
from Bromley, United Kingdom
Submitted on 23-07-2016
Stayed 1 night last Thursday/Friday. Thought when we arrived in the car park that we had stumbled into the national convention of BT Open Reach staff given the number of parked vans! Friendly greeting from receptionist which is always welcome. Our room (205) was large and indeed spotlessly clean. No air conditioning but the room was provided with an efficient electric fan. Dinner in the hotel was ok but nothing to write home about. Having said that the waitress who served us was charming. B... Read more
from Nottinghamshire
Submitted on 23-07-2016
Simple the rudest and most shocking staff member we've ever encountered. Lied constantly about a service asked, even to our faces despite us recognising she was the one who we had spoke to. Eventually after 15 mins of counter banging she admitted wrong doing but by then termpers had escalated which could've been prevented by her not lying. Not content with it and as I write this review she was incredibly rude to my partner who went downstairs after trying to enter the room as the key didn't work... Read more
from Glasgow, United Kingdom
Submitted on 23-07-2016
Enjoyed our stay prior to going on cruise. Room was pretty good & certainly couldn't complain about staff, Very helpful & courteous. Got the impression they were a bit stretched though. A bit out the way without car.
from Maidstone, United Kingdom
Submitted on 23-07-2016
Great accommodation with very friendly and helpful staff. Nice choice of breakfast food and the evening meals in the restaurant were excellent. Ideal location for Peppa Pig World. Hotel even does a Paultons Park package.
from Buckingham, United Kingdom
Submitted on 24-07-2016
Advertising as a place to stay prior to joining a cruise the hotel did not appear to have taken this into account on an operational basis not having adequate numbers or suitably trained staff to deal with the concentration of guests at key times.
from Cornwall, United Kingdom
Submitted on 26-07-2016
Lovely hotel, staff helpful and professional. We stayed on the 2nd floor which was nice and quiet (reception is on the 3rd floor) Fans, hairdryer, iron and board and safe provided. We attended a wedding there and it was a perfect venue and everyone had a fab time
from Southampton, United Kingdom
Submitted on 26-07-2016
We had our wedding at the hotel on 23rd July 2016 , the staff were amazing and made our day very special , we couldn't fault anything , the service was excellent , and nothing was too much trouble for them , I would recommend this hotel to anyone
from Southampton, United Kingdom
Submitted on 26-07-2016
Have now been to a few events here and stayed once. Very good location for reception like events and rooms are tidy and clean. Overall staff very friendly and service speedy. Nice location and modern interior. Enjoyed all the events I've been to and enjoyed our stay too. Recommend.
from London, United Kingdom
Submitted on 26-07-2016
A tired hotel currently undergoing refurbishment. Beds really uncomfortable. No air conditioning. Internet kept dropping. Staff were helpful and pleasant. The location of the hotel is good, but suffers from pervading traffic noise being so near to motorway.
from Enfield, United Kingdom
Submitted on 27-07-2016
3 miles outside Southampton, staff very pleasant. our room was basic more important very quiet and spotless .Choice of shower or bath Evening menu had good selection, seabass good. Staff very efficient.
from Lincolnshire, United Kingdom
Submitted on 29-07-2016
Staff were very obliging and helpful when had a problem,(I booked a room for 3 but when opened the room door it only had sleeping capacity for 2)they soon solved the problem by very genoursly providing us with another room so you could say we received 2 for1 at no extra charge.On the downside the bed was a dissapointment as it was extremely "creaky"everytime you slightly moved it would creak very loudly! Bed was very hard/firm have stayed in other Hilton hotels and this has been the case in all ... Read more
from Rushden, United Kingdom
Submitted on 30-07-2016
Stay elsewhere the hotel is poorly maintained. Although work is under going. Not sure what as there are no notices. Except on the leisure facilities. Where from my personal visit nothing was going on.
from Manchester, United Kingdom
Submitted on 01-08-2016
Was a bit worried at leaving our car parked for so long (35 nights) but it was absolutely fine..Taxi service to and from also great. From checking in to being collected 35 nights later,seamless,efficient,clean,helpful staff,cant fault it,worthevery penny
from London, United Kingdom
Submitted on 01-08-2016
We booked this hotel as a package deal with Peppa Pig World, the only detail about the hotel was that we would get a triple room and nothing else was mentioned. Being hilton we were looking forward to a pleasant experience which turned out into a nightmare. I work in the event industry and have travelled lot and stayed in various Hiltons in and out of the UK. The room was ok decent size. My 3 year old daughter started exploring the room and went to the study and picked up the phone and said its ... Read more
from southampton
Submitted on 03-08-2016
Having visited several times lately for dinner and found things to be 'alright' we decided to go for breakfast this morning ....well the food was good but the staff were lacking in attendance and were not good on service ... in fact the restaurant manager was in a suit that had definitely seen better days it was very faded and scruffy. The glasses on our table were dirty with lipstick on them, the cutlery was stained and the floor round our table and the other tables had not been cleaned for s... Read more
from Brisbane, Australia
Submitted on 04-08-2016
We have stayed at this hotel many times due to proximity to family only. This should not be a Hilton and is finally starting to be renovated and rebranded as a Doubletree (which sadly means no more Costa coffee but Starbucks). In the meantime, the bathrooms are very small (had to sit sideways on the toilet), beds creeky and wifi woeful, and kept dropping out. The redeeming points are the reception staff who are extremely friendly and helpful and the breakfast which is top class. For the stat... Read more
from NW
Submitted on 04-08-2016
Stopped on a stay park deal. Overall good, rooms a bit hot as no air conditioning. Evening meal was good value included in the package. Breakfast was OK, usual buffet style biggest problem fried eggs, it took over 10 minutes for some to be cooked. Did not bother with them in the end. Staff very friendly. Taxi service to and from the hotel very good. Good car parking area, car not moved, but you do have to leave your keys. Would stay again. Downside of stay, building work being carried out in re... Read more
from Shrewsbury, United Kingdom
Submitted on 09-08-2016
Stayed on business, check in took 30 minutes with only one member of staff on front desk at 7pm when I would consider this a busy period, which it was !!! Hotel also under reconstruction to become a Double Tree brand, my room was very noisy and normally I can sleep anywhere Fire alarm went of twice at 3:20 and 3:40 and not a soul to be seen to help residents evacuate. As it was a false alarm I had to go up to reception to check to find 2 staff trying to fix the control box and not manning the c... Read more
from Bury
Submitted on 09-08-2016
We booked last minute for a stop over to visit Peppa Pig World. I read a few poor reviews after booking the hotel and was apprehensive on arrival. Whilst the hotel is a little tired and AC in the rooms would be nice I was immediately impressed with the hotel staff. A very polite and informative receptionist recommended the 3 course meal at the restaurant for £22.95 with a glass of wine. Tired from the drive from Manchester we thought this would be ideal. The restaurant staff were so friendly an... Read more
from traveller973
Submitted on 10-08-2016
I only stayed overnight on a business trip so my impression of the hotel were limited to the room and breakfast. Both were OK and the service we friendly but the building is tired, worn and needs a refurb, especially the bathrooms. This should not be a Hilton.
from
Submitted on 10-08-2016
Currently changing over to doubletree. Building works as you go in. Good bar.friendly staff. Food and rooms ice not great for kids but standard hilton rooms . would stay gain. Very friendly staff. Had kids pack and balloons available. 20 minutes from paultons. Great breakfast .
from
Submitted on 10-08-2016
Some building work going on. Rooms are typical Hilton, but no air conditioning. No complementary water either, or even a cookie! However, staff are good, attentive and helpful. I can't believe that any hotel nowadays can get away with charging for the Internet; let alone the horrendous amount they try and charge. However there is BT Openzone, and Vodafone 4G, so they earned nothing from me!
from Corrales
Submitted on 11-08-2016
The place is pretty quiet. The beds are comfortable, a fan was in the room, no air conditioning, that was ok by me. The restaurant was very old with a great breakfast, included. Great coffee!! The entire staff from the front check in, to the bar, to the restaurant were friendly and efficient.
from Apeldoorn, The Netherlands
Submitted on 11-08-2016
Had to be in Hursley for a business visit. Flew in the night before and stayed in this hotel for a night. Check-in went smooth, and as a Hilton-member, I got free premium Wifi. Room had a nice size, as did the bathroom. Nice water pressure in the shower. Unfortunately the showerhead was fixed and slightly too low for my length. Breakfast buffet had a good selection and good quality.
from Southampton, United Kingdom
Submitted on 13-08-2016
My best friend had his wedding here and nothing was too much for the staff. They were all happy cheerful people and helpful. The rooms are well laid out and lots of space and good quality. Breakfast was delicious too. Worth checking out if your in southampton.
from London, United Kingdom
Submitted on 13-08-2016
I was very impressed with the service from the front desk. They helped us out in every possible and were so friendly and such a pleasure to deal with. The hotel is undergoing refurbishment that this did not impinge on the stay The rooms are average Hilton rooms. Not more to say. The elevators are confusing as ground floor is on level 3.
from Lancashire, United Kingdom
Submitted on 14-08-2016
Good business hotel with clean, spacious rooms. Reasonable choices on the dinner menu and breakfast. Being peak holiday season there quite a few tourist parties and families heading to Peppa Pig World however, the hotel didn't feel overly busy or overrun with children
from Bromley, United Kingdom
Submitted on 01-09-2016
Perfect hotel, friendly with good views over the cricket pitch. Stayed night before cruise. Great room service and wonderful buffet breakfast will book again next year when on our next cruise and maybe stay the night before driving home when back for raise as so convenient
from London, United Kingdom
Submitted on 02-09-2016
We booked this hotel for a night with our 4 year old to visit paultons park not far away, yes we know its the hilton that attracts companies, events etc, etc, but we was led to believe that hotel caters for families with children and promises a peppa pig corner in the lounge where the little ones can watch the latest episodes of their favourite shows, mmmm, no, that did not happen. I know there was a bit of painting going on somewhere in the hotel but there was no tv for the kids. The hilton al... Read more
from London, United Kingdom
Submitted on 03-09-2016
DREADFUL HOTEL!!! on arrival we were told that the luxury modernised room we had booked was no longer available despite the fact we had checked in online the day before. Instead we were given an old fashioned room with broken air conditioning, loud motorway noise, small, dreadful guest bed for our daughter, broken phone and generally dreadful. I went downstairs to complain and ask to be moved (what happened to the room we originally booked??) but apparently the hotel was full and we couldn't be ... Read more
from Basingstoke, United Kingdom
Submitted on 04-09-2016
This hotel is very tired the TV menu is over complicated when you just want to watch TV. Our TV had subtitles stuck on it and dispite several trips to reception and a replacement remote this annoying problem was unable to be cured. Our towels were very old and a bit threadbare the staff ,however ,are very helpful and friendly
from Bristol, England, United Kingdom
Submitted on 04-09-2016
The hotel was close to the cruise port, and we were able to leave the car there and pick it up after the cruise. We ate breakfast and dinner at the hotel, using vouchers purchased from reception, and both were good. The hotel arranged taxis to the cruise port and for a pick up after the cruise which worked very smoothly and weren't very expensive. Overall this was a good choice for us
from Southampton, United Kingdom
Submitted on 09-09-2016
The hotel is decent. There are no leisure facilities. Unfortunately, the restaurant is of such poor quality that it is difficult to describe it. In any event, if you need new soles on your shoes, order a steak there.
from Meopham, United Kingdom
Submitted on 10-09-2016
When I write a review I make sure I am constructive at all times and I will make sure I do with this review, as this was obviously a hotel newly refurbished to a high standard but sadly let down by some things. The good part first was the very spacious clean looking reception and the excellent service received by the female at check in. She was extremely efficient and because we are diamond members she upgraded us to a superb junior suit. It was a spotlessly clean well-appointed room to satisfy ... Read more
from Sheffield, United Kingdom
Submitted on 11-09-2016
It??s a rare occasion when I write a bad review but this hotel is far from the four star Hilton experience that it claims to be. Its location is just off the motorway and nowhere near anything, not an issue for us as we were purely using it as a stop over but something to think about for other guests. Upon arrival our reception told us very little of the vital information, we were unaware of meal times or check out times, etc due to a lack of information. A little mishap that generally can be... Read more
from St Austell, United Kingdom
Submitted on 11-09-2016
We booked into this hotel as we were departing on a cruise from Southampton the following day and wanted to avoid travelling over the bankholiday weekend. The hotel is a little difficult to find and the exit onto the main road is somewhat interesting but all in all it was great. The room was clean and comfortable, in particular the bathroom was spotless. The only thing I would mark it cown for was the £5 per night parking charge and the bar prices.
from Portsmouth, United Kingdom
Submitted on 12-09-2016
Nice selection of cakes, and the scones were really lovely however we bought a groupon for this visit and the sandwiches stated on the voucher were not what we were served. We could have done with more staff around to refill out teapot which did two cups each also. Overall it was enjoyable but not comparable to other groupon afternoon teas we have had in recent months.
from
Submitted on 15-09-2016
Coach group menu was uninspiring, food wasn't always hot,same two selections for vegetables for our 5 day stay.other events were going on whilst we were there,shortage of staff,no portage on arrival even though our company paid for this service
from Lincoln, United Kingdom
Submitted on 15-09-2016
Arrived to find car park very full on cruise parking package, 5 minutes later people were driving round looking for spaces. Checked in ok but when we arrived in the room it was uncomfortably hot, ominously there were 2 fans in the room, what no aircon?? Well it is my fault for not checking but I thought a Hilton would have it as a given. Meal in the restaurant was ok but service slow. The worst bit though was the bed, the mattress was old, uncomfortable and made intrusive "twang" noises. It's a ... Read more
from here&there
Submitted on 16-09-2016
Needed a place to stop as part of a 2 day peppa pig weekend trip. It's pretty standard. Rooms are ok and have all the basic amenities you'd expect. Staff are polite enough and the breakfast is decent.
from Portsmouth, United Kingdom
Submitted on 15-09-2016
Very busy reception and although the staff are working hard long queues to check in and check out. Breakfast worst I have ever had in in a hotel However Dinner amazing... Rooms lovely and clean and the bed really was lovely and I slept well.
from High Wycombe, United Kingdom
Submitted on 19-09-2016
This was the third time we have stayed overnight at the Southampton Hilton, leaving our car for two weeks whilst on a cruise from Southampton docks. The hotel will arrange transport either by individual taxis or by coach, depending on the numbers on the particular cruise. The cost of B&B, the car parking and the hotel-docks transport, is all included in the package. Our room was comfortable with all the usual Hilton facilities. We chose to take dinner at the hotel the evening of our arrival and ... Read more
from Darlington, United Kingdom
Submitted on 24-09-2016
Booked through late rooms as there was a good deal AND a leisure centre. Arrived and looked for the pool. The leisure centre is under refurbishment so we were told! That was the reason for booking here!!! The room was fine, comfortable and had everything we required. Booked for dinner, wish we hadn't. Well done steak was medium but definately more on the rare side. Sent it back and waited an age to get it back. I'd finished eating by the time my companion got his steak. Ordered a cold dessert an... Read more
from Lancaster, United Kingdom
Submitted on 25-09-2016
We stayed here on the way to our cruise ship. The hotel is being refurbished so there was a little work going on. The bathroom was very new and excellent. The food was good and staff efficient and friendly. Only 1 little niggle, not enough staff in the bar late afternoon so waited a long time to be served. Used the app to check in its very user friendly.
from Exeter, United Kingdom
Submitted on 25-09-2016
A standard corporate hotel, extremely difficult to find due to road access ( look carefully at the map) the signposts are difficult to see. The hotel is well pointed, clean and pleasing but lacking in any character and a long way from any attractions. Its position, which should make it very accessible, makes it noisy with traffic noise whenever you venture outside, although inside is perfectly quiet.The service was slow and disjointed when I stayed and there appeared to be a lack of staff espec... Read more
from
Submitted on 25-09-2016
On the positive side are the large and clean rooms. The lounge/bar area is spacious and has lots of nice areas to sit in small or larger groups. The breakfast was good with a large choice of items. However, the hotel service was awful. The restaurant service was slow, unfriendly, unapologetic and the food varied from poor to average. The bar service was slow, partly because the barman didn't know how to serve port and because he was dealing with complaints from others. Finally, the reception h... Read more
from London, United Kingdom
Submitted on 25-09-2016
Stayed for one night in this Hotel. Room was nice and clean and nicely decorated. First impressions count and I found the reception a little disappointing and not up to my expectations of a Hilton Hotel. I expected something more glamorous. The reception staff was very helpful . I found all the staff that I came across which included room attendants, breakfast staff and night porters to be very friendly and helpful. I found the reception , lounge and bar area to be in need of some revamping, per... Read more
from Huddersfield, United Kingdom
Submitted on 26-09-2016
The restaurant was woefully understaffed I used my points if if had paid the asking price of+£200 per night I would been very unimpressed how such service can warrant such prices is beyond me. In the evening we were placed by a store room door and the cutlery table crash and bang every two minutes To be fair Siva who may have the restaurant manager did move us In the mornine people were queuing 4- 5 deep waiting to be shown a table but there was nobody at the rstaurant reception It took an age ... Read more
from Oakham, United Kingdom
Submitted on 26-09-2016
As a regular Hilton guest, I booked this particular hotel because if it's location, online a day before my arrival. I also checked in online to save time on my arrival and indicated that I would be arriving late. I had a very disappointing reception by a man that seemed to take forever to allocate a room (despite my online check in) he also decided to give me a voucher for breakfast and told me I would have to pay for it! (despite booking a room with breakfast) He then made a big play about how ... Read more
from Southampton, United Kingdom
Submitted on 28-09-2016
Poor facilities for money. No minibar or fridge in room. No climate control just a basic table top fan. Also bedding was cheap and uncomfortable. Room was very clean but dated. For the same price I could expect to get a 5star room in central London with far better facilities.
from Rainham, United Kingdom
Submitted on 02-10-2016
Thought would give this hotel another chance but was still disappointed. Third time still unlucky lacks clear communication and advice. Should really shut down till all renovations are completed... Otherwise it's giving Hilton Hotels a Bad name..
from bournemouth
Submitted on 03-10-2016
Staff polite and helpful , room and bed great , breakfast great not greasy , big variety , bar prices could be lower which would help , I've read the poor reviews on this hotel and they are not true, I speak as I find and there is no problem with this hotel so well done Hilton hotels , , good on you !!
from London, United Kingdom
Submitted on 06-10-2016
One night business stay. It is ok, bland, ordinary, indifferent etc. Apart from stone cold sausages at breakfast I have no complaints. A place for travelling businessmen who did not make a positive choice to be there and will forget it the instant they leave.
from
Submitted on 10-10-2016
Lovely afternoon with3 dear friends celebrating a birthday with afternoon tea . The food was delicious and the cakes melted in the mouth . Unlimited tea as well. Definitely go again .our waitress was friendly and attentive and made the trip perfect .
from London, United Kingdom
Submitted on 10-10-2016
A good hotel, if difficult to find in the dark - navigation on sat nav missed the turn - it was so small. the car park was dark and as a lady travelling alone I was a bit. A reserved carparking space for lady travellers would be very helpful. the staff were very polite and friendly and hte food was fresh and flavoursome. The rooms were clean and warm. a good stay
from Tiverton, United Kingdom
Submitted on 11-10-2016
Extremely helpful staff after arriving very late in a newly refurbed room,modern and spacious,very come table beds. Would recommend this hotel. Good value for money. Dinner although late was excellent
from southampton
Submitted on 12-10-2016
We had afternoon tea here. The hotel is lovely. The afternoon tea was good. Good portion sizes and nice cakes but the scones were very odd. They looked like brown bread rolls and no fruit in. They tasted ok but I would have rathered traditional scones
from Rochdale, United Kingdom
Submitted on 14-10-2016
We use this hotel every time we require hotel and parking when going on a cruise. It is easyour to get to at the end of the motorwayear. Service and cleanliness are consistently good. Reallycommend to anyone. It is not the cheapest but the extra pounds are well worth it.
from
Submitted on 15-10-2016
I stayed here September 21st. The car park was a bit "tight" to get around, with barriers to get in/out. Reception well staffed and no waiting to check-in. Very welcoming. Nice bar area. I had a letter advising me to fill in a short questionnaire for a free drink. The bar man did not seem to know about the offer, even after looking at the Hilton letter. No matter... Once I took it to reception I was given a drink voucher. Now THAT the bar man had seen before. I do not recall, but probably the l... Read more
from
Submitted on 16-10-2016
The food both evening and breakfast is very poor The standard is well below the star and price range. Suggest that the manager(s) visit the City Premier Inn to get some ideas! The food used to be top-notch at the Hilton, will try another visit to see if any improvement as taken place. The hotel itself and staff saved our visit.
from Kent, United Kingdom
Submitted on 18-10-2016
Dropping off disabled clients at this hotel about 2pm yesterday, I went to the front desk to ask for help with their luggage and the young man said he had nobody who could help to go and ask some of the restaurant staff! No offer to call anyone. So I did. One lady in the restaurant who disappeared into the kitchen for several minutes and then came back and said everyone was too busy to help. There were no dinners left in the restaurant so I don't know what they were busy doing. Avoiding work? Ap... Read more
from Nottingham, United Kingdom
Submitted on 19-10-2016
I visited the Hilton at Southampton to attend a three day conference. The rooms at the hotel were more than comfortable with large bathrooms however lacking a mini fridge. The spa facilities were slightly overpriced for what was essentially a pool and a hot tub with a couple of saunas. Overall a lovely atmosphere. The hotel staff waiting at the conference were all polite and helpful. The food provided was quirkily presented and very tasty. I'd come again if we were local
from Buckfastleigh, United Kingdom
Submitted on 21-10-2016
In need of updating and seems to have unhappy staff also car parking is awful. Reception team were really good and the bar food was well worth the money also in a good location for the hospital and city
from
Submitted on 23-10-2016
What was supposed to be a two night stay turned into a one night stay due. The hotel was let done by its inconsistent level of staff. Good reception staff on check in....poor at check out. Good restaurant staff at breakfast....shockingly poor at dinner. My son was expected to sleep on a camp bed with a mattress (I use that word lightly) that was so thin I wouldn't put it in a dog basket. My wife ordered soup and was served a salad and then after we pointed this error out the waitress treated us ... Read more
from Rugby
Submitted on 24-10-2016
Executive suite has poor lighting to work in and the generator noise from above is appalling . We moved rooms to sleep at 0330. We were given 25% off for the inconvenience , I thought that was rather poor. The room we slept in would have cost us 25% less anyway and we'd not have had to go up and down the corridor in the night!
from London, United Kingdom
Submitted on 26-10-2016
Stay here regularly when we cruise from Southampton, the staff are always very welcoming and helpful. The hotel is very clean and tidy even at this time during modernisation works being carried out, Close to Southampton town centre
from Colchester, United Kingdom
Submitted on 26-10-2016
Having read some negative reports on this hotel we did not look forward to our stay with a great amount of optimism, however on arrival our fears soon disappeared,we were welcomed by very polite and efficient staff at the reception desk,our room was of a good size with all the usual goodies, the bathroom had been refurbished to an excellent standard, The restaurant is roomy with a good choice of food to choose from,our overnight stay included breakfast, again there was plenty of choice to set y... Read more
from Bradford, United Kingdom
Submitted on 27-10-2016
This is currently going under renovation, however you can only see it in reception. The rooms were good & the renovations are unobtrusive. Staff good and looked after our baggage, I cant complain about anything!
from Sheffield, United Kingdom
Submitted on 27-10-2016
This has been the worst Hilton I have ever been and I was in many Hiltons. The booked upgrade was not available and we always got a different reason why. The room was not very clean. Breakfast below average. I will definitely not come back.
from Dublin, Ireland
Submitted on 28-10-2016
Hotel is in a random enough area. Paid £16.00 from the train station and £14.00 to the cruise terminal. Beautiful food in the restaurant during the evening, breakfast was good, drinks service was good! The staff seemed a little uninterested in their work but once I started chatting to them their personalities really came through which changed this rating from a 3 star to a 4 star. Rooms were fine, the hotel has nice surroundings. No business centre as advertised however the reception team help... Read more
from Dublin, Ireland
Submitted on 28-10-2016
Stayed at the Hilton Double Tree during a recent business trip, it was only an overnight stay and the pool facility was closed for maintenance, but the hotel was very nice and clean, lovely setting, modern, very quiet. The personnel were very friendly and professional, the room large and clean, and all facilities up to scratch, the restaurant area and breakfast choices. Parts are under restoration but but was not very noticeable
from Portsmouth, United Kingdom
Submitted on 28-10-2016
The hotel was clean and tidy and managed to reach my expectations, but did not "light my candle", some issues were experienced but overall the hotel is fine if you just want a simple clean hotel to eat and sleep at.
from Southampton, United Kingdom
Submitted on 30-10-2016
Went for afternoon tea with friends for what we were expecting to be an amazing experience. I'm coeliac so needed a gluten free option and this was what I was served! Shocking service too! Wouldn't recommend!!
from
Submitted on 31-10-2016
Arrived in the afternoon at the hotel a little bit worried after reading some of last comments and reviews. The hotel is well located easy to reach. The outside look is a little bit fuzzy with lots of cars every where but when you enter the comfy Hilton feel catches you right away. Welcomed and quickly checked....entering the room (double). Looked renovated. OK there is indeed no fridge and then that's often the case. Tea and coffee facilities. Mineral water as a welcome. Wifi of very good quali... Read more
from southampton, United Kingdom
Submitted on 31-10-2016
We had an excellent stay as this Hotel, the staff were very friendly and most helpful. We had the evening meal as well as the breakfast, both were excellent. Nice and quiet location. Would recommend this Hotel.
from Lincolnshire, United Kingdom
Submitted on 02-11-2016
Stayed here the night before our cruise as part of their stay and cruise package which inclused dinner bed and breakfast parking and a taxi to and from the port. The hotel is well located and easy to reach close to the motorway. Check in was fast efficient and friendly and we were quickly settled into our room. It was a good size clean and well equipped with free wifi. The bathroom was large if a little tired but nothing to be concerned about. The bed was comfortable and we had a good nights sle... Read more
from Ipswich, United Kingdom
Submitted on 06-11-2016
We had a junior suite, lovely big room, very clean. Bathroom with all you need, would have been nice to have a shaving/make up mirror. Slept really well, pillows were too soft even after we asked for two more. Breakfast was buffet, great choice, in my opinion enough to suit everyone. Would not hesitate to stay here again .
from Norwich, United Kingdom
Submitted on 07-11-2016
1) after travelling 220 miles unable to get a table for dinner at 8.30 (after queuing) - arranged for limited menu dinner in room after a drink but poor service led to cold meal 2) turned down bedding at approx 11 pm only to discover a sugar sachet under the sheet and personal hairs on the sheet!!! - bed had not been changed from previous occupants. Called manager to express our disgust and he did apologise most profusely and offered a change of room -we repacked and moved. 3) The following afte... Read more
from Dartford, United Kingdom
Submitted on 07-11-2016
This was a family weekend break at Southampton. The staff were very professional in their delivery, rooms were very neat and the food was fantastic. There was no problem at all with parking and everyone appears extremely happy with the level of service provided. We look forward to coming back soon.
from
Submitted on 09-11-2016
We were at a wedding here and a stay overnight afterwards. THe receptionist was very welcoming when we arrived and gave us our key and room number. The room looked very dated and in need of redecoration. I went into the bathroom to use the wash basin and found an large ugly brown coloured cracker through most of the depth of the basin. We got ready for the wedding and went down to the appointed room which also needed redecoration, the wedding decorations made it look a lot better. The wedding o... Read more
from
Submitted on 11-11-2016
I stayed at the hotel for five nights. The room was fine, so was the restaurant. However, my television set was not working. I reported this three times, the problem was not fixed. I got no feedback on what was done to address my problem. When checking in, I asked to become a member of the loyalty program. Reception said they would take care of this. When checking out, I was told I need to go to a website instead. The management of this hotel seems to be below standards.
from Cincinnati, Ohio
Submitted on 13-11-2016
This hotel is at the intersection of the M3 & M27. Due to that, depending on your approach, your GPS will advise you wrong at times. Mine was telling me I was there when I was on the M3 when coming back from town. However, coming from London on the M3, it had no difficulty. Our friends we met at the hotel spent an hour and a half in a taxi trying to find the hotel. Make sure you get directions from the hotel and you'll save a lot of headaches. The hotel itself is great especially the staff. It... Read more
from Cambridge, United Kingdom
Submitted on 13-11-2016
I stayed here overnight just before visiting Southampton Solent Uni with my son. It was easy to find and very quiet despite the location sandwiched between major roads. The rooms were well equipped, clean and comfortable. We ate at the Pavillion Restaurant and we had a good, reasonably priced meal on the Saturday night. The staff were very courteous and helpful. I have nothing negative to say about our stay at all.
from Manchester, United Kingdom
Submitted on 13-11-2016
I was here for a conference and chose to stay at the hotel as well thinking it would be convenient. The checking in and out seemed to take a long time. Whilst the food provided for the conference was good there just weren't enough of the vegetarian option and they ran out in the first 20 people. They charged me for parking on checking out when I asked if I had to pay but they had the parking lot open so there was no need to pay. For the next conference I chose to stay elsewhere
from Guildford, United Kingdom
Submitted on 18-11-2016
My mum stayed her after spending all day visiting at the hospital so she just wanted to relax, unfortunately this wasn't possible. She had booked a queen room and when checked in, was put into a room with two twin beds. After speaking to reception, she was moved to a queen room but this time the television didn't work. On calling reception she was explained how to make it work (it said weak signal, not sure how that might be user error) and a lovely lady came up to try making it work, which sadl... Read more
from Keystone Heights, Florida
Submitted on 19-11-2016
This hotel was the most difficult to find! Our taxi driver had to make three tours of Southampton before he found the correct road to it. The GPS would show us as being there, but we weren't. The next day with our friends, who rented a car, it was even worse. We went to dinner and then drove for over two hours trying to get back to the hotel. We stopped for directions and still couldn't find it. The second time we stopped at a another hotel and the manager drew us a map. We still had trou... Read more
from Torquay, United Kingdom
Submitted on 20-11-2016
As a preamble, I have stayed in this hotel several times and have been very critical of it in the past. We stayed overnight here on a shopping trip to Southampton, having been offered a very attractive rate. Arrived in a rainstorm at approx 5 pm on a Saturday evening to find the main entrance blocked off and no signage to front door. By the time we got to reception we were soaked! No apology offered however checkin was very swift and we were handed an envelope with keys, breakfast vouchers and ... Read more
from Alresford, United Kingdom
Submitted on 20-11-2016
My wife and I lunched at the Hilton. We spent 10 minutes trying to park and eventually got a space by following someone who was about to leave! We had pre-booked a festive lunch in the restaurant and we found the staff to be very welcoming and helpful. When it eventually arrived the three course lunch was fine but as with so many places these days soft drinks are charged at an excessive rate ie £2 for a half pint of lime and soda. The hotel was extremely busy as there were a lot of different fu... Read more
from
Submitted on 21-11-2016
Being currently converted to Doubletree Hilton, and so far new carpets etc are lovely. Good location, bus stop outside if you dont want to drive to get to Southampton or Winchester. Food is good, and fair choice for dinner.
from Hawick, United Kingdom
Submitted on 23-11-2016
Standard rooms are dark and much in need of refurbishment. Beds sag in the middle and need new mattresses. Breakfast was very poor - food from the hot buffet was cold, fresh orange juice warm. No marmalade when requested a half used jar of diabetic was the only offering.Can understand why very few guests at breakfast!
from
Submitted on 25-11-2016
Nice firm bed and nice cool room, just to my tastes but perhaps not to everyone's. Very convenient location, if not a little difficult to navigate in to. Solid breakfast. Would not hesitate to use again.
from Boise, Idaho
Submitted on 25-11-2016
First - good luck finding the place. We went around and around and the GPS kept telling us we were there when driving down the freeway. Not enough parking - lots were full - ended up using my US handicap placard to park in a handicap area. Front desk staff were wonderful, as were the guys working in the bar. Room needed help - bed hard, shower difficult to get in/out of, beds had been made with feather linens though we had requested hypoallergenic bedding. Breakfast was ok - nothing fancy - and ... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 29-11-2016
I think some reviewers have been staying at a different Hilton hotel although I am sure that there is only one in Southampton. Better meals on the plane one reviewer has written - you must be joking! We have stayed at this Hilton Hotel on a number of occasions - the last a couple of weeks ago and found that it was still very good value for money, clean, tidy, with pleasant staff and easy enough to get to - oh and by the way not noisy at all. Maybe we have been lucky on the half dozen or so times... Read more
from
Submitted on 29-11-2016
Previously was one of the most ran down Hiltons but with renovations is improving. The rooms now have a functioning shower (amazing flow now) and decent amount of sockets. The gym is still closed and they are still charging for the car park! It's improving!!!
from Northallerton, United Kingdom
Submitted on 29-11-2016
The reception area and corridors have obviously just been refurbished as have the Guest Bathroom. The new showers were very good. Overall my experience was very good and the hotels location is excellant
from Preston, United Kingdom
Submitted on 01-12-2016
Stayed one night in a twin room (taking son for university interview). We arrived a little too early so the room wasn't ready, no problem as we could sit and have a drink at the bar in the meantime. Lovely man on reception was very helpful and came to find us when the room was ready. We were on the top floor overlooking the car park - clean, spacious with everything you need. We had dinner in the restaurant - perfectly OK with typical hotel prices (more than I would usually pay for similar f... Read more
from London, United Kingdom
Submitted on 02-12-2016
Currently sitting in the room, have just been to reception because our phone is broke so wanted to know if there was room service, also no menu in the room. The lady I just spoke to who I think may have been the manager was incredibly rude with zero people skills. Miserable and snooty, should 100 percent not be in a role dealing with customers. When I made the booking I was asked if it was for an occasion, I explained my sisters birthday, was told they would try and give me a room upgrade. When... Read more
from
Submitted on 02-12-2016
Stayed here for 2 nights mid week, to attend a wedding . As we walked in there were builders in the lobby up ladders . Obviously looking round lots of ongoing Improvements going on throughout the Hotel . The check in was smooth and the receptionist handed us 2 key cards and told us where to find our rooms . We walked into the room and it was a very clean newly refurbished room , the bathroom had a full size bath and a state of art shower . plenty of clean crisp towels and toiletries . But as I... Read more
from Weymouth, United Kingdom
Submitted on 03-12-2016
The worst stay of my life, changed rooms three times, breakfast wrong twice, shower not working, no coffee and charged three times the amount on departure to be told it will be sorted in 7 days!! Not good enough
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