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Mercure Tunbridge Wells Hotel

London, England, United Kingdom (LGW)

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Based on 679 reviews
Room & Rates
Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

1 double bed
258-sq-foot (24-sq-meter) room with city and resort views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Superior room with one king size bed

1 king bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Twin Room, 2 Single Beds

2 single beds
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Classic Room, 1 Double Bed

1 double bed
226-sq-foot (21-sq-meter) room with city and resort views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Twin Room, 2 Single Beds

2 single beds
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Junior Suite, 1 Double Bed

1 double bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Classic Room (Classic)

1 double and 1 sofa bed
280-sq-foot (26-sq-meter) room with city and resort views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Superior Double Room, 1 Double Bed with Sofabed

1 double and 1 sofa bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Classic Room, 2 Single Beds

2 single beds
226-sq-foot (21-sq-meter) room with city and resort views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Privilege, One Double Bed

1 double bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

1 double bed
258-sq-foot (24-sq-meter) room with city and resort views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Mercure Tunbridge Wells Hotel
8 Tunbridge Road Pembury, Royal Tunbridge Wells, United Kingdom TN2 4QL

Rooms
Stay in one of 84 guestrooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access and a hair salon.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: GBP 13.95 per person (approximately)
  • Pet fee: GBP 15 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Beauty Shop/Salon
  • Conference Rooms
  • Dry Cleaning Service
  • Express Check-Out
  • Fitness Facility
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Sauna
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 679 reviews
from Glasgow, United Kingdom
Submitted on 15-05-2016
Ideally located about 15 minute drive from the centre of Tunbridge Wells. Room was very clean, comfortable and well maintained. Food was good and reasonably priced, Helpful staff. Special mention to the young man on reception at 0600 on Thursday 12th May. Even although he was approaching the end of a long night duty he could not have been more helpful with a clear focus on delivering quality customer service. Happy to recommend this hotel and would certainly stay again.
from Somerset
Submitted on 17-05-2016
We stay in hotels at least one day and often more, every week of the year. But this hotel was the biggest disappointment we have encountered in the last couple of years. Good location on the outskirts of Tunbridge Wells. Initial impression is great as you walk into the Oast high ceilinged reception area - unfortunately it is all down hill from here...The whole hotel is in desperate need of refurbishment and updating, the chairs are stained and threadbare in the lounge and restaurant areas. In th... Read more
from Cambridge
Submitted on 17-05-2016
We were part of a group (30 people) spending three nights at the hotel, dinner bed & breakfast. The staff were very friendly and efficient, the food was good, and the rooms were fine. This is a good location for visiting Royal Tunbridge Wells and nearby attractions. As a group we negotiated a good deal and overall we were very pleased.
from Gillingham
Submitted on 20-05-2016
The Mercure website and call centre was as per; total snafu, I gave up on the charming Asian lady in the Accor club call centre who could not get to grips with DINNER, bed and breakfast. This was a last minute, "I've got some spare cash" job started trying to book on-line at about 5p.m for that night with dinner. After eventually speaking to someone at the hotel found that the D,B & B deal meant you got 2 x £22 off your dinner bill. I later after booking the D,B & B BEST price guaranteed at £1... Read more
from Winterthur, Switzerland
Submitted on 20-05-2016
Easy to find and enough parking spaces! At my arrival, the car park was mixed with many oldtimers as Jaguar E-Type, Morris, MG B GT, Singer (?) and few others. It fitted perfect the ambiance of the building which is old style but everything functional as you need it. The staff was very friendly and cared very good about the guests. Everytime again.
from The Hague, The Netherlands
Submitted on 02-06-2016
I spent one night here for business. The grounds of the hotel are nice but my room was located up several different small sets of stairs that were a bother with a case. The room itself was quite dated and very stuffy. It was hot out that day and the room was very hot to sleep in. The check-in desk staff were friendly as were the servers at the restaurant - both at breakfast and dinner. The breakfast was fabulous and even had vegetarian sausages, that were cooked fresh. It was about a 15 minute... Read more
from London, United Kingdom
Submitted on 03-06-2016
Having stayed for two nights, the staff were excellent however, I do think the hotel looks tired in certain areas. Breakfast is basic but of a good quality, however having used the restaurant one night, not all dishes were available thus limiting choices. it was also expensive, particularly the wine list considering this is not a 'high end' hotel
from Tonbridge, United Kingdom
Submitted on 03-06-2016
I was impressed by the entrance hall which was origionally an oast. (See picture). Had to queue to get to reception because a lady was changing rooms. The porter came out to help her and he looked as though he had been cleaning out the bins. We were directed to the dining room and when we got there, it was empty. Not even staff. After having a search round for staff, we had to make a lot of noise to be noticed. We had a choice of tables as they were all vacant. The carpet could really benefit... Read more
from Brighton, United Kingdom
Submitted on 06-06-2016
Average room and hotel with awful food. I ordered a 'superfood salad with seared butterfly chicken' and recieved chicken breast on quinoa, carrots, peppers and red onions as a replacement. If you forgot to buy the broadbeans, peas, sunflower seeds and pumpkin don't offer the salad because this version was absolutely disgusting. I've stayed in a Mercure hotel before and know how it should be served so didn't appreciate being fooled.
from Basingstoke, United Kingdom
Submitted on 07-06-2016
Hotel was nice and clean, breakfast was great our only fault was, we chose the hotel for the swimming pool to relax in after a long day out but compared to the other hotels we have stayed in the pool closes very early 7.30 and only opens at 8am.
from Wednesbury, United Kingdom
Submitted on 11-06-2016
I have not marked this hotel higher as it seems to be accented towards corporate clients, but saying that we certainly enjoyed our stay here. The bed was comfortable, The bathroom clean and spacious and the breakfast excellent. The only slight problem was with the swimming pool where some of the tiles had fallen off the walls, but this is a minor issue. Otherwise we were very impressed with the hotel and shall return.
from Gloucestershire, United Kingdom
Submitted on 13-06-2016
We stayed here recently whilst attending a wedding nearby.I'm just going to list the pro's and cons for ease. Pros: 1. Clean and comfortable room (if a little dated) 2. Breakfast was good with a lot of choice, full English or continental available and was constantly being replenished. 3. Tea and coffee making facilities in the room along with plenty of wardrobe space and an ironing board and iron. 4. Check in and front desk staff were very friendly and helpful. Cons: 1. We ate in the res... Read more
from Kitchener
Submitted on 23-06-2016
11 of us spent 4 nights at the Mercure. The agreement was bed, breakfast and dinner. The rooms are well used but very clean. The receptionist is sometimes very busy when there is a surge of new guests but handles the situation with aplomb. The staff in the dining room were always very helpful and did everything to make our meals enjoyable. The highlight of the stay was the dinner menu. Our four dinners were uniformly excellent and very good value. I would definitely stay at the Mercure Hotel in ... Read more
from Newbury, United Kingdom
Submitted on 24-06-2016
Bed was very hard and uncomfortable , pillows hard , bathroom scruffy , no air conditioning , restraunt over priced . Shame as its a nice building in a nice location , could do with a refurbishment ....
from Heathfield, United Kingdom
Submitted on 02-07-2016
I really like this hotel and have reviewed it before. It's almost homely, very friendly staff, all of them I have met. Speedy check-in, very clean rooms and great facilities. Easy parking - and it's free! (Not all hotels are). It knocks spots off some of the other hotels in Tunbridge Wells that charge a similar room price, but that's all you get..a room. I have one complaint. The price of drinks from the bar. Ridiculously expensive. I mean, £9.90 for a glass of wine! £29.00 a bottle?... Read more
from Greater London, United Kingdom
Submitted on 03-07-2016
We stayed here last night to celebrate our friends 20th anniversary Apart from having to wait to check in and then had to ask again 'is our room ready?' everything else was very well manged and executed. We had a meal in the Parkside Suite - it was very good - very generous portions and tasty - good service The staff were friendly and efficient . Breakfast was excellent - loads of choice of hot and cold. Room was comfortable - bed very good , plenty of TV channels Outside surroundings very pleas... Read more
from
Submitted on 05-07-2016
I'm able to look past the very worn and tired reception, bars and room - well, to an extent. I'd read the reviews and they forewarned me, so I wasn't surprised... An easy check in and up to my room.. As mentioned very tired, musty smells aplenty but at least a comfy bed. It was however very hot. So - no aircon, the window leads onto a noisy road; but I was at least hoping for the good old electric fan in the wardrobe... Not there. My room 265 is a decent walk to reception, so being lazy I t... Read more
from France
Submitted on 06-07-2016
The hotel was very full & clearly a popular destination for visitors to the town & local area. The receptionists were very helpful & prompt in their work. Alas, the room was very tired & in need of some clear renovation - this was made known to the receptionist when we booked out - she made notes & was grateful for the comments. The ground floor window could not be secured; the fire door to the outside could not be secured; the bathroom was in a very poor state of repair - tiles were cracked... Read more
from Argenton-sur-Creuse, France
Submitted on 10-07-2016
I have taken photographs of the bathroom, the window in the bedroom we stayed in. The grouting around the bath and up the walls, had mold starting to grow. The cover on a screw on the handle for getting in and out of the bath had come off, the screw was rusty. The shower cable coil was filthy, moldy. The window would not shut in the bedroom, being on the ground floor, I was not too happy about this. We asked the receptionist if someone could take a look at it. The young man did get it to ... Read more
from Cambridge, United Kingdom
Submitted on 10-07-2016
Sceptical after reading recent reviews, however hotel looked nice on the approach. The double room however was very tired with squeaky floors, no air conditioning, no extractor in the outdated bathroom (where there were signs of mould on the ceiling)which made it more like a sauna.. Not what you want when trying to get ready for a special occasion on an already very warm day! After leaving our room at 11:30 on the first day we returned late in the evening to find our room as we left it! Not mad... Read more
from
Submitted on 15-07-2016
I have stayed here a few times the rooms and service are ok, you could find better but also worse. This time the hotel was ok but this time the restaurant was not as good, staff did not seem to know what they were doing and the food could have been better. I have eaten here before and that time it was a lot better, this time could have been a off day. The hotel dose offer all you need for a £75 room and I would try it at less once more just maybe eat out.
from London
Submitted on 17-07-2016
i tend to have to stay at this hotel every few months or so and tend to choose it due to its location. However there's always just something that stops the stay from being a good one. This can range from a strong smell of urine in the bathroom, to just a dribble of water coming out of the shower. However the staff are always pleasant and if you are down early enough, the breakfast can be delicious.
from Hatfield Peverel, United Kingdom
Submitted on 20-07-2016
We attended a wedding in the area so booked a room her for the Saturday night. On arrival, we left our baggage in a friends' room who were staying two nights, because our room was not ready. Not a negative as such but always a plus if you can check in a bit early. When we got back around midnight and got into the room for the first time, it was like a sauna, and the windows only opened a little bit due to some string being attached between the wall and the window. Hardly classy!! In the morning,... Read more
from Winchester, United Kingdom
Submitted on 24-07-2016
The needs a refurb tired looking. Some tiles off in swimming pool the room was basic wallpaper curling at the edges dirty grout in the bathroom But the upside a great breakfast & the evening meal was even better very efficient clean & tidy
from
Submitted on 24-07-2016
Stayed for one night with our 2 children as had a wedding nearby and barely got any sleep as our room was like a hot box. So uncomfortably hot and window barely opened. Got up early in the morning just so we could have breakfast and leave. In general room was basic but ok for one night but wouldn't stay again in summertime.
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