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The Metropole Hotel

Newquay, England, United Kingdom (NQY)

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Based on 1192 reviews
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Standard Double

Deluxe Double

The Metropole Hotel
Station Road, Padstow, United Kingdom PL28 8DB

Hotel Features.
The Metropole Hotel features a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include an outdoor pool. Guest parking is complimentary. Additional property amenities include coffee/tea in the lobby, complimentary newspapers in the lobby, and self parking. This is a smoke-free property.

All guestrooms at The Metropole Hotel feature coffee/tea makers and hair dryers. Bathrooms feature bathtubs. Guestrooms offer phones.

Based on 1192 reviews
from London, United Kingdom
Submitted on 03-06-2016
We had a garden room with harbour view. This was good as we had use of sun loungers etc. from our room. The room was spotless, well maintained, tastefully decorated, with good quality furniture. Some might find it on the small size, but as we spent time in the garden, not a problem for us. As well as a quality tea/coffee tray, free bottled water was provided, which is always nice. We loved how the bathroom was decorated. The shower was over the bath, of note was how powerful it was, Al... Read more
from Isle of Thanet, United Kingdom
Submitted on 03-06-2016
The Metropole is the Best of the best . We have stayed here many times and have never been disappointed. Everything about this hotel is fantastic . Starting with the staff , Everyone of them deserves a hand clap for all the effort they put in to making your stay one to remember.The rooms always well appointed and clean.The Food is out of this world and gives Rick Steins a run for its money.Thank you the Metropole we look forward to seeing you in September.
from Camborne, Cornwall, united kingdom
Submitted on 03-06-2016
The view is stunning and the staff are really lovely and helpful. I love padstow and I was a bit surprised by the General up keep of the hotel, the small detail is important. At first glance our room looked very nice and it was - but is was not clean, the paint work was dirty , tea and coffee splashes and the bin was disgusting. Which is a shame because otherwise it's a nice hotel .
from Bristol, United Kingdom
Submitted on 04-06-2016
After a long drive we were more than happy to arrive at the hotel where we were met by a very friendly and welcoming team. The food was excellent as well as the company in the lounge area. Well worth a visit, with ample parking.
from Nuneaton, United Kingdom
Submitted on 06-06-2016
Stayed here For 3 nights, cost nearly £800. The room was nice but despite being 2 adults and our 9 year old In room...she obviously wasn't expected to have a drink, only 2 cups to have a drink left, only 2 bottles of bottled water, only 2 packets of biscuits. Shame, would have thought if 3 have paid 3 would be accommodated for, for a room refreshment. You get a £30 dinner allowance, but take into account the main fillet beef is £30. You then have to pay extra for a starter or main. When you'v... Read more
from Nuneaton
Submitted on 10-06-2016
Stayed one night whilst walking the SWCP. We had room 16 a large four poster bed plenty of room,large bathroom with separate shower and bath. Flat screen free view TV. Coffee tea and biscuits supplied. Room overlooks entance of the hotel. Staff all round are excellent always smiling and helpful. We had the afternoon tea which we can recommend. Breakfast next day was good.
from Devon, UK
Submitted on 22-06-2016
Very difficult to review this hotel. Its in an excellent position & has a very good restaurant but is just not up to the standard it aspires to, despite trying very hard. As always its the little things that matter : - quite welcoming front desk including a phone call to our room after a quarter of an hour to ask if we were OK - however, when they phoned us prior to our visit ("courtesy call") they offered an evening meal option but when we accepted they said the first night there was a large p... Read more
from Chelmsford, United Kingdom
Submitted on 23-06-2016
My husband and I stayed in this imposing hotel in June and the weather was glorious. The hotel is lovely if a little tired but we thought that this only added to its charm! Our room (superior double with sea view 104) was huge, beautiful updated bathroom separate dressing room and huge bedroom with French doors onto a lawned area overlooking the Camel estuary. The staff were very friendly and helpful. We had planned to try Padstow restaurants but they were difficult to book at a reasonable time ... Read more
from Skipton, United Kingdom
Submitted on 28-06-2016
We stayed here for two nights in June and were disappointed. The whole place is very tired and needs a complete refurbishment. The bed was nearly in a state of collapse and very uncomfortable, wallpaper was peeling off the ceiling in our room and in some of the public areas, there was mold in the shower, the carpets were badly worn etc etc. The staff were a mixed bag - the barman was very friendly and entertaining, the staff at breakfast were really nice but the receptionist was trying to push d... Read more
from Newton Abbot, United Kingdom
Submitted on 30-06-2016
Have stayed many times before. Great location, excellent hotel with good service although now overpriced. First hotel we have experienced that make a charge for parking in their car park. We will give a great deal of thought about returnjng if we have to pay £35 a week to park our car!
from Royston, United Kingdom
Submitted on 01-07-2016
We were staying in Padstow and on a miserable drizzly morning we popped in for coffee. Sitting in the lounge facing the sea was very relaxing . We then ordered a snack lunch . Which was eventually delivered and was ok although why it took 15 minutes for the roll to join the soup I do not know. Tithe staff were welcoming and very friendly . The hotel was clean but rather tired. The toilets are below the ground floor which could be awkward although the staircase is wide and gracious and a pleasure... Read more
from Reigate, United Kingdom
Submitted on 03-07-2016
Stayed for three nights late June. All staff extremely approachable and friendly. Have absolutely no complaints whatsoever, only observation being that most of hotel could do with a bit of tlc. Food in restaurant was superb as were the views. Stayed in room 26 which has dual aspect views of town and estuary and a roof terrace, wonderful. Don't know where car parking charge complaints come from, we checked in, was given a ticket to display in car with no charge, strange. Will definitely be return... Read more
Submitted on 04-07-2016
We stayed for 3 nights with my in-laws and my mum and we all thoroughly enjoyed ourselves. The staff were all very helpful and attentive, without being intrusive. The bar staff knew all they needed to about the speciality gins and what enhanced the flavors etc. This was a big hit for us as a family of gin drinkers! The rooms were of an excellent standard, very comfortable and clean. The food was delicious, every meal we had there was fabulous!!
from newport
Submitted on 05-07-2016
Just returned from a 3 night stay at the Metropole padstow. The hotel is in a perfect location, has an outdoor heated pool which was lovely and warm! We booked for b&b and the breakfast and service was absolutely spot on! Was delicious and plenty of choice. The rooms were clean and tidy with a good choice of teas/coffee and biscuits as well as bottled water. Rooms cleaned daily to an excellent standard. My downside was that yes it's an old building, but the shower was a dribble at best which... Read more
from Morpeth, United Kingdom
Submitted on 07-07-2016
Wonderful views across the bay from our bedroom and the bistro windows. Clean stylish accommodation,, bedrooms and other rooms. Staff were exceptional. Would recommend this hotel. Only problem was the steep hill walk into padstein about 3mins.
Submitted on 07-07-2016
First class accommodation. Could not fault our seaview bedroom or bathroom. Food excellend. Staff excellent. Donwside. No where to hang wet costume other than where shower curtain is located. No where to change to go swimming in the pool. Suggest hotel provide a changing room as you have to walk through a car park. They could provide a towel robe.
from Bristol, UK
Submitted on 08-07-2016
This was a special trip to celebrate our anniversary. Within minutes of arriving the reception staff ( older lady with blonde hair- annoyingly didn't get her name ) was asking me for full payment of two night stay. My husband was trying to park as the car park was full, I disputed the amount, she very rudely and loudly said " have you forgotten the champagne ?" By this time my husband was standing behind me, he replied " no, but that was supposed to be a surprise !" Terrible start to the stay. ... Read more
from Wotton-under-Edge, United Kingdom
Submitted on 09-07-2016
We have stayed at the Metropole many times over the years and always enjoyed it very much. This stay however was so different. When we arrived we were asked to pay for our stay in advance £555 for three nights dinner, bed and breakfast. We were shown to room 19. Where do we start? The shower door was detached from its runner making the shower useless. The roller blind was fixed in the bathroom and couldn't be moved up or down. Also the mirror was broken. In the bedroom the headboard was extreme... Read more
from Chiang Mai, Thailand
Submitted on 09-07-2016
Super hotel. We have visited before. Helpful staff, lovely breakfast and just so relaxing. Well worth a visit. Free parking is such a bonus in Padstow. Close to the harbour and local attractions too. We will be back
from Guildford
Submitted on 12-07-2016
If you're limited on time then the location of this hotel couldn't be better. Very easy to get to the town and beach. Had trouble with parking - booked the hotel via Expedia and didn't mention the £5/day charge and that parking has to be reserved in advance. Hotel were meant to tell me this when confirming the reservation by phone but didn't. If you have a choice of cars to take then take the smallest one- no lines in the car park so it's a bit of a free for all and uneven surface which could... Read more
from London, United Kingdom
Submitted on 12-07-2016
This is a very tired hotel Staff try hard and are very pleasant. First room was beside car park where people walking past can see in the window. Option was to keep curtains closed all the time so room was dark Complaint got us moved to second room Nice bay window afforded good view but made room very hot. No Aircon. So option again was to draw curtains all day Astonished on second day to return at 6pm to find room had not been cleaned or made up Do yourself a favour Stay at Rick Stein above hi... Read more
from Manchester, United Kingdom
Submitted on 13-07-2016
The hotel is in a beautiful setting in busy Padstow. The food is good Some of the staff appear indifferent to guests. I was in a very expensive executive room with a beautiful view. Part of the shower was missing. I was told they were waiting for a part !. No apology. Not good enough.
from Melbourne, Australia
Submitted on 14-07-2016
Great position right in the town with great view of the hangout Excellent breakfast and restaurant Good service Hotel itself needs a bit of work but big rooms and very good size bathroom Uncomfortable bed that needs upgrading but would stay there again
from Northleach, United Kingdom
Submitted on 16-07-2016
Car park hardly any space needs tidying up. Swimming pool needs tidying up slab around pool need pointing and weeding! We stayed in room 40 I paid extra for a sea view to be fair there is one but a small window as we are in the roof space. It is tired, a little dirty, very hard uncomfortable bed, mould in the shower grouting, and for the best thing NO HOT WATER IN THE SHOWER we rang reception and the very nice head porter came up embarrassed that this was happening unfortunately he had no luck e... Read more