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BEST WESTERN Parkway Hotel

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Based on 898 reviews
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1 Double Bed

1 Double Bed, Non-Smoking, Standard Room
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2 Single Beds

2 Single Beds, Non-Smoking, Standard Room
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1 Double Bed - BEST WESTERN Parkway Hotel - 1

1 Double Bed

1 Double Bed, Non-Smoking, Standard Room
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BEST WESTERN Parkway Hotel
Cwmbran Drive, Cwmbran, Newport, United Kingdom NP44 3UW

Nows the time to visit Newport Situated in 75 acres of gardens BEST WESTERN Parkway Hotel is a lap of luxury 4 star hotel that puts guests close to Cardiff and Bristol A fantastic hotel with purposedesigned conference facilities arranged around a 4000 square foot open plan reception area our accommodation offers laid back yet everprofessional service Whether youre sinking into our deep leather sofas and comfortable seating around a real log fire in winter or simply passing through reception well make sure you have everything you need for the perfect stay Our main conference suites are recently refurbished with air conditioning and visualcommunication support specialists are available to help you set up if necessary Our 70 ensuite bedrooms extensive leisure club la carte and carvery restaurant Coffee Shop and private dining facilities make for complete comfort

  • 24 Hour Security
  • 24-Hour Front Desk
  • Check In/Check Out Kiosk
  • Currency Exchange
  • Jacuzzi/Hot Tub
  • Shopping
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 898 reviews
from Caernarfon
Submitted on 19-05-2016
You really need to invest in slow/soft door close mechanisms because the amount of people that don't know how to close a door is unbelievable. If i had £1 for every door slammed it'd have paid for the whole stay. Not getting to sleep til late because of it and being woken up 2-3h before alarm isn't ideal. I've ear plugs but still woken up because some just let go of their door from the furthest point, it shakes the walls & room. Ridiculous. Maybe some signs to encourage people not to just let... Read more
from Helsinki
Submitted on 20-05-2016
This was a very good hotel, we stayed for 2 nights (Friday to Sunday). Very relaxing, spa was very good as was gym. In terms of location it is pretty much in the middle of no where and so you will need a car to get to places. The town of Cwmbran has so many shops to choose from and again is nicely set out. The breakfast at the hotel was lovely, lots of choice and will be filled up if empty. The only down side is that the shower in the rooms are not particularly powerful. Wouldn't return mainly b... Read more
from Windsor and Maidenhead, United Kingdom
Submitted on 21-05-2016
The afternoon tea is a real delight, service was excellent. Jordan and Lauren were very attentive and knowledgeable without being overbearing. The selection of goodies on the platters were very tempting, with my mother polishing off both the welsh cakes before I could eat one - she loved them so much. I will definitely be going back.
from Newport, United Kingdom
Submitted on 22-05-2016
Recently joined the colonial club - lovely friendly staff nothing too much trouble /excellent facilities - perfect place to relax and unwind after a hard day/week at work. Highly recommended ?????? The lounge bar is welcoming and the food is delicious/ I ordered a greek salad and it was enormous! and looked too good to eat -almost! ??????
from London
Submitted on 23-05-2016
I found the hotel quite nice and most of the staff very helpful hopeful however a couple of the members of staff made my stay very uncomfortable. I generally do not leave reviews but on this occasion I felt it necessary to do so. The lady on the front desk, Charlotte I believe not only provided incorrect information, if I asked her a question it seems as though I was taking up her precious time. On the other hand restaurant staff were great and the food is lovely.
from Pontypool, United Kingdom
Submitted on 10-06-2016
Coleg Gwent hosted their annual BTEC Showcase exhibition in the Crystal Suite at the Parkway Hotel, Wednesday 8th June 2016. The event was a resounding success, facilitated by excellent cooperation from staff at the hotel. Everything was organised and carried out efficiently with a smile and helpful manner. I was told when I arrived to 'ask for Cath' and after asking, I could see why! Cath could not have prepared the event any better, and our guests had a wonderful time. We will certainly be ... Read more
Submitted on 12-06-2016
Thanks for a brilliant birthday lunch, relaxed atmosphere with a lovely carvery and great service from Joseph ????????? We regularly visit and enjoy the bar and restaurant area. Would recommend to anyone for a lovely meal and good evening out.
from Newport, United Kingdom
Submitted on 16-06-2016
Visited for afternoon tea and thought prices very reasonably priced. Extremely helpful waitress .....Becky....who made sure we had all we wanted. Will be visiting again soon. Quiet venue to relax and unwind for the afternoon. Nice latte as well.
from Cwmbran, United Kingdom
Submitted on 19-06-2016
Had a lovely party here for my grandparents 50th wedding anniversary. The room we had was lovely, clean and tidy. The staff working at the parkway were willing to help with anything, especially Rhian who helped putting up banners and generally helping out. Also kelly/ Kellie who really made sure our room was clean and tidy. Thank you for a brilliant time and making the little things extra special!
from Norwich, United Kingdom
Submitted on 22-06-2016
Found the hotel very easily as signposted from main road, huge car park and very well looked after grounds. Hotel very clean and receptionist very friendly. My room was a good size and had a good view, everything was clean and tidy. I ate in the restaurant and had the carvery which was a good price and was very nice. I had a good night stay apart from someone let there door slam late at night but not a sound after that. All in all a much nicer stay than the other hotels in the area.
from Aylesbury, United Kingdom
Submitted on 23-06-2016
Rooms are very comfortable, with a good seating area - not always the case elsewhere! Good bar/public areas, with a great restaurant and decent bar snacks. Staff are helpful and friendly. A table in the smoking hut would be very welcome!
from Bridgend, United Kingdom
Submitted on 27-06-2016
Treated my wife to a spa night. Despite the hotel catering for a wedding (which we were not part of), we never felt as if we were surplus to requirements - unlike at another hotel we stayed in last year. Customer service was excellent and spot on, the facilities as advertised and top of the range, and the soundproofing ensured we didn't hear the wedding. Minor points; we went out for food so can't offer an opinion on that, there was only one staff member in the spa who had a lot to do - you need... Read more
Submitted on 29-06-2016
The stay at the parkway. Was out of this world the staff are out of this world to help you. There are frendly. The place is out of this world. The food is fantastic. The spa is out of this world. I will turly go back there again. The only problem is that it is only 4 stars when it should be turly 5 stars.
from wales uk
Submitted on 01-07-2016
The prices are reasonable. The surroundings is beautiful. Log fire on, comfortable settee and a lattee. Bliss. The only downside was that no one was behind the counter to serve us our coffees. I stood there like a lemon for an unreasonable amount of time with staff walking past, totally ignoring the fact that I was waiting to be served. Hey, we eventually got served so all good. The following week I treated my son and mother to a lunch. Very nice. Wasn't sure if the half of a wasp we found in ... Read more
from Newport, United Kingdom
Submitted on 04-07-2016
Lovely Spa Day - excellent facilities with Swimming pool, jacuzzi, steam room and sauna and very relaxing treatments. Lovely outside area also to relax in if the weather is goo which it was. Staff were very friendly and helpful would definitely recommend a visit.
Submitted on 05-07-2016
What an absolute pleasure staying here with my partner for the evening. Beautifully decorated room, we were in the penthouse suite. With a glamorous scroll backed stand alone bath it was the perfect place to sip some fizz and relax. We nearly moved it was so spacious and very well appointed. You could have been anywhere in the world looking out on to the green lawns. Staff were friendly and exceptionally helpful throughout the stay. Food was delicious and even though there were two weddings tak... Read more
from Swansea County, United Kingdom
Submitted on 06-07-2016
A very pleasant one night's stay with plenty of amenities. A spacious hotel with lovely leisure facilities. This was a popular wedding venue with two wedding receptions going on and they also managed to cater for our group of 50+ for a barbecue! Staff were very helpful, breakfast was superb with all palettes catered for. One down side was I would have like to see some water dispensers?!
from Northampton, United Kingdom
Submitted on 08-07-2016
I had a lovely 3 night stay with my sister daughter and my nieces. The staff were wonderful very friendly and nothing was to much trouble for them we would highly recommend it .every thing was lovely and clean and the food very good.
from South Wales, United Kingdom
Submitted on 08-07-2016
Excellent day for our Mum's birthday treat! We enjoyed the spa facilities... We spent hours in the pool and sauna! The only negative point was the fact it was absolutely boiling in the seating area and you couldn't get hold of anyone to get a drink at the bar. Other than that our experience of the spa was excellent. After an afternoon relaxing at the spa facilities, we enjoyed afternoon tea - it was out of this world - absolutely amazing. Lovely day for our mums birthday ??
from London, United Kingdom
Submitted on 10-07-2016
Had a great stay there, very comfortable, clean and friendly, all the staff were happy and accommodating, particularly Kelly who we found to be very chatty and interested in our well-being.. Over all a faultless effort and will absolutely be coming back!! Even if it is just once a year. The food is great too.
from Ireland
Submitted on 11-07-2016
We asked for the food and wine Menus whilst sitting in the bar area - waited about 20 minutes but we were forgotten. When we did eventually order our food was inedible - we tried..but it was really not nice - the lamb must have been on the hills for a few years - we complained and the Manager said that he would have a word with the Chef..and offered us a free desert..well, we don't eat desserts..a refund would have been nice,.I followed up the complaint the following morning with the Reception... Read more
Submitted on 17-07-2016
As soon as we arrived, we couldn't believe that nothing had change for 31 years... It was so dated and tired, even though we read that the bedrooms had had an update, the furniture was very old, but the bathrooms were fine. It felt like an old peoples home, especially when they stopped serving in the restaurant at 9pm...The receptionists didn't have any authority to help in any way. Never again, prices were even the same as other 5* hotels and in my opinion this should be a 3*. Hope this helps .... Read more
from Swansea, United Kingdom
Submitted on 06-10-2016
Not such a warm welcome, the place was packed and hosts meetings, all kinds of events and is mainly a stop gap for business people. The bar staff were very rude and not willing to help, I shared this when I left and there was hardly an apology. The spa and my room was dirty, but looked nice first glance, if you try to swim in the pool you get hair in your mouth. On a positive the restaurant service was excellent and the breakfast was nice, but I wouldn't go here to relax and use the spa ever ... Read more
from Hedon, United Kingdom
Submitted on 07-10-2016
Stayed for one night. Arrived late as it was a late booking for a meeting the next day. Staff were really good with a very quick check in. Room was really good (Usk suite) and very spacious. Excellent bathroom and shower. Nice touches such as the coffee machine and plenty of bottled water. Bed was very comfortable as well. Food in the bar was very good with service to match. Free wifi throughout is helpful too. Everything competitively priced which is nice for a change. Next time I'm in th... Read more
Submitted on 10-10-2016
My Fiance and I recently celebrated our engagement party at the Parkway Hotel in Cwmbran. The night went without a hitch (no pun intended). The whole experience for us was excellent. We stayed over in a suite which was very nice. I requested flowers and a nice bottle of wine to be left in the room for arrival fairly late in the day but were both present and for this I can not thank you enough. All of the staff were very helpful and even gave us a hand when we were setting up the room du... Read more
Submitted on 10-10-2016
This venue isn't located in the heart of everything, but that's what made it charming. With its bare brick walls, huge fireplaces and colourful tartan soft furnishings, I immediately felt warmly welcomed. The staff were every efficient at booking us all in without delay and running through the necessities (which some hotels forget). My room was much cosier than many white wash hotel rooms. It had high quality bedding which was immaculate, as was the whole hotel. This was the comfiest bed and ... Read more
Submitted on 10-10-2016
I hate to write a negative review about a place I have stayed at for 30 years but I feel standards and service is slipping. Main gripes during this stay - when I arrived went for a run then took a shower and discovered half my bathroom lights and vent did not work (we won't mention the shower curtain). I reported this to reception and they advised it would be done in the morning, two days and steam baths later nothing despite a further moan. Heating in room non existent so I freeze. WiFi in room... Read more
Submitted on 20-10-2016
We have stayed at the hotel twice now. The dinner in the restaurant was top quailty. The steak was cooked perfectly and the guinea foul was moist and full of flavour. The rooms are nice and spacious with comfy warm beds. The breakfast was really nice. Plenty of choice. We both had back neck and shoulder massages which was very nice and relaxing. Would go back anytime.
Submitted on 21-10-2016
I didn't spend enough time here but was very welcoming, traditional feel and impeccably clean! The rooms are a little dated but they are incredibly spacious and clean which is far more important than how modern the furniture is. I am staying here again next week and hope to enjoy the amenities more this time around.
Submitted on 24-10-2016
I visited the parkway hotel Friday went their on a trip! The food was amazing & the service from a young girl with long brown hair was lovely & also a tall slim boy! What a credit to the parkway they both was, both very smiley & polite! Would definitely visit this place again.
Submitted on 25-10-2016
We stayed here on a saturday and had a wonderful time! Room was beautiful, lovely view of the garden and very cosy. Had evening meal at the hotel and the food was lovely. Carvery was huge! Spa again was great, free use of the facilities with the room booking. Added bonus of evening entertainment, we enjoyed our stay very much. Would recommend informing guests on booking that there is a £50 deposit that needs to be paid rather than when the guests arrive to check in. This was an unexpected cos... Read more
Submitted on 27-10-2016
Popped in for quick ok and had a meeting. Always full every time I go there. The other half is a member of the spa. Great atmosphere ,enough parking even when really busy. Lovely hotel. Hotel prices at the bar.
from London, United Kingdom
Submitted on 01-11-2016
There were a hundred of us in a male voice choir with wives and family that descended on this lovely hotel to stay for a few days. First impressions were of a very attractive hotel in beautiful landscaped grounds, following swiftly by amazingly capable and friendly staff who dealt so efficiently with the sudden crowd to check in. The room was really very nice indeed and, with the sun shining in, it looked colourful, clean and well appointed. It quite took my breath away. Everything from ironing ... Read more
Submitted on 01-11-2016
Stayed for one night and wished it were longer. Room absolutely beautiful, desk, wifi, great lighting, lovely toiletries, fluffy towels and the most comfortable bed and pillows. Carvery food was good and the breakfast even better. Great choice of food. Best Uk stay in a long time, would love to stay longer on a private visit.
from Bath, United Kingdom
Submitted on 15-11-2016
Been using this hotel for many years, both work and pleasure. Stayed with a colleague last week and both enjoyed the stay. Warm welcome, log fire cracklings on arrival, cosy comfortable room and delicious breakfast. Hotel staff friendly as normal, a real home from home, Thankyou.
from Newcastle upon Tyne, United Kingdom
Submitted on 15-11-2016
Visited for afternoon tea at a cost of £15pp there was 4 finger sandwiches each (minimal filling) stale around the edges! There was no other savoury & too sweet to eat all cakes which were subsequently left. Coffee was Nescafé instant. Service was exceptional but would not attend again for afternoon tea.
from Wallasey, United Kingdom
Submitted on 27-11-2016
Myself and my fiancé stayed for 1 night so we could visit Cardiff nearby. We arrived early and as our room was ready we went straight there. The room was lovely and roomy, with everything we could possibly need, including a coffee jug to make fresh coffee. We enjoyed the use of the pool and sauna which was all very clean. We are out and on return to the hotel there was a little duo singing in the lounge with the lovely log fire keeping everyone warm. Breakfast was a self service but included ev... Read more
from Johannesburg, South Africa
Submitted on 27-11-2016
Stayed at the Parkway with my family and a group of friends. Rooms were very nice and comfortable! Staff were very courteous and accommodating. All in all a very good experience and happy to recommend it!
from Caerphilly, United Kingdom
Submitted on 27-11-2016
A beautiful venue and staff very helpful. Food very very disappointing beef pasta bake served with veg and potatoes looked very dry. Steak sandwiches we decided upon served with crispy fries and mushrooms. 4 very thin slivers of steak covered in mushrooms and onions served in a large bagette £8 95 disgusting. Definately wont bother calling in for lunch again.
Submitted on 27-11-2016
We attended a wedding here and it was lovely. The rooms were comfortable and the breakfast was amazing! Fantastic staff, friendly and helpful! Sarah is so helpful and making the organising so much easier! Roll on August 2017 when I have my wedding there!
from Shrewsbury, United Kingdom
Submitted on 29-11-2016
Although we only stayed one night it was rare to find that we really wanted to stop longer. Everything about our visit exceeded expectations, from the food to the lovely spa! The room was clean and just right and the main area was warm and inviting ( made even more so by a great big log fire) Just great thanks!