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Comfort Hotel Heathrow

London, England, United Kingdom (LHR)

Hotel + Flight from
Based on 591 reviews
This eco-friendly hotel is within the vicinity of Twickenham Stadium and Twickenham Stoop Stadium.
Room & Rates
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Comfort Hotel Heathrow
Shepiston Lane, London, United Kingdom UB3 1LP


Located in Hayes, Comfort Hotel Heathrow is in the suburbs and close to Stockley Park and Brunel University. 

Resort Details

Take advantage of recreation opportunities such as a fitness facility, or other amenities including wireless Internet access (surcharge) and wedding services. This hotel also features a television in the lobby and barbecue grills.

Featured amenities include limo/town car service, an Internet point, and audiovisual equipment. Event facilities at this hotel consist of a conference center, conference/meeting rooms, and small meeting rooms. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and parking (subject to charges) is available onsite.

Accommodation Details

Make yourself at home in one of the 184 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Restaurants, Lounges & Bars

Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel\'s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.


Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: GBP 9.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 7.50 (for 24 hours, rates may vary)
  • Fee for wireless Internet in all public areas: GBP 7.50 (for 24 hours, rates may vary)
  • Self parking fee: GBP 10.00 per day
  • Self parking fee for large vehicle: GBP 30.00 per night
  • Early check-in fee: GBP 10.00
  • Late check-out fee: GBP 10.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 591 reviews
from Busto Arsizio, Italy
Submitted on 05-06-2016
We decide to stay one night in this hotel, because the day after suppose to leave very early to Southhampton to cacht a cruise ship. Honestly the people at the desk are rude and not nice, the room was dirty and look very dirty, Pillow without sheet and not comfortable at all, so small!!!!
from England
Submitted on 05-06-2016
We stayed with our 2 children whilst visiting Legoland. This hotel was part of the packaged deal. This is a lovely hotel and we were given a large family room with a double bed and a sofa bed. There is a car park that is free if you've booked via the Legoland website. Breakfast was lovely. My husband is coeliac and there was plenty of gluten free food for him to have. This hotel is about 30 mins away from legoland. There is a huge Asda superstore 5 mins away if you want to stock up on sa sa... Read more
from Potters Bar, United Kingdom
Submitted on 08-06-2016
We didn't stay but met family who were. They were happy with their room. My review is purely about the restaurant. When I telephoned in advance to book a table for 10 people, I was passed around to four different people to take the booking! We arrived yesterday and the table was all sorted. It was suggested to us that we could do the set menu; two courses for £16.95. Seemed like a good option so we all opted for it. Six of us, not the planned 10. Not all the menu is allowed on the set menu,... Read more
from Haworth, United Kingdom
Submitted on 08-06-2016
Decided to overnight at this hotel before flying to Australia in January for a bit of sun. This was the coldest room I have ever had in a hotel. A tiny radiator and a large air conditioner that sadly had no hot air function. On phoning reception an electric radiator was supplied that did help somewhat. Dinner in the Borders restaurant was also a disappointment - the menu claimed that their beef was hung for around three weeks, if so, it was probably hung for lying as mine was very tough - not h... Read more
from London, United Kingdom
Submitted on 10-06-2016
We stayed at this hotel before an early flight from Heathrow. It's about 10-20 minute taxi to terminal 5 and we found it very quick to order an Uber which cost about £10. The hotel lobby is very nice with a typical chain hotel bar and lobby. The room was terrible, it was small and dated. I just couldn't believe how uncomfortable the bed was and the pillows were so thin that it felt like putting your head on a couple of sheets of paper. The bathroom was really dated although a good size. A p... Read more
Submitted on 27-06-2016
Having had stayed in the Mercure a couple of times before, I've always had a relatively good experience. Good service at the reception, clean room, working AC, comfortable bed, basically the standard of a good hotel. However, I visited the Heathrow branch last week for a night and it was unfortunately quite a busy evening. The queue was long but we were welcomed by the receptionist with politeness and apologies for the wait. We were told that we were upgraded to a superior room (which I thought... Read more
Submitted on 28-06-2016
Nice rooms...need cleaning more and a bit more attention to maintenence problems but staff are friendly and overall makes you want to return so I will diffinately be using them again for future visits in london
Submitted on 30-06-2016
Very clean and convenient for Heathrow, Windsor and Ascot. Very small rooms but very clean . Only downside of rooms no drawers just shelves. Good restaurant and bar area. They also have function service very slow .and we have to wait a long for checkin as we were travelling in group with Thomas cook
from Leamington Spa, United Kingdom
Submitted on 04-07-2016
Booked this hotel overnight as we were travelling to France the next day. Parking was included in the package as we would be away for a few days. Once you have parked (preferably in the covered car par opposite reception) and registered your car you can pick it up on return without returning to reception. For normal parking the hotel will charge you £10 a day. Reception was fine and efficient. Room was on ground floor at the back which was very convenient. The room itself was compact but cont... Read more
from San Juan, Puerto Rico
Submitted on 05-07-2016
Hotel advertised as being near the airport with shuttle. Well, it was not very near the airport and the shuttle was not free, nor was it very reliable (of course not the hotels fault). Maybe I should have researched better, because we incurred expenses having to pay the shuttle to get back and forth to the airport to get the Tube into Central London. The rooms were smaller than I thought would be. The front desk most times only had one person working during peak times. I would choose anothe... Read more
from London, United Kingdom
Submitted on 05-07-2016
The room in itself wasn't too bad, although utterly tiny. The bathroom looked like it hadn't been redone since 1970 and if it had whoever designed the bathrooms to fit with the room did a poor job. Not much daylight either, price for room was £80 for the night, without breakfast; which for two people cost an additional £30. On top of that the meal in the restaurant was substandard and overpriced. I understand they have you by the short and curlies, but the food did not look or taste freshly pr... Read more
from Sydney, Australia
Submitted on 15-07-2016
This is a good hotel if you are either leaving London or in transit .. But I wouldn't recommend this hotel for a long stay in London only due to the fact that it is far away from the city .. The staff are more than friendly and the restaurant food is great the room is comfy .. Good for a basic stay but there is not much around the area
from Perth, Australia
Submitted on 15-07-2016
Location of the hotel was difficult to find by car so we had to get a taxi. The room was good, although the shower was very small. Not much outside the hotel ie restaurants, shops etc. Restaurant in the hotel had a good menu although drinks were very expensive.
from Basingstoke, United Kingdom
Submitted on 16-07-2016
Where do I start. Could not find reservation to start with. Room with a roof so low my 4'11" wife hit her head. A noise level from the function room that in reception you could not hear yourself speak. A noise level in the room so bad that when I took my hearing aids out I could still not get to sleep. I will be complaining to the company.
from Esmoriz, Portugal
Submitted on 21-07-2016
The hotel is well located near Heathrow, 10 min drive from the airport. It has a shuttle service for 5£ one way. The parking costs 10£ but... there is no control... One can avoid this cost if it wants to. It's a bad airport hotel: restaurant is bad and service takes really long (40 minutes waiting for a simple pasta... without taste!) breakfast (poor) starts at 6:30AM (!) Late for an Airport! Cleaning is an issue, one can see it in all angles, in the room, in the restaurant... all over the hot... Read more
Submitted on 21-07-2016
We were no expecting much from the Hotel but found the staff very friendly. Food was very mediocre but again that's what we expected. Kids were catered for in fact there meal was freezing the adult meal. We had a very large and clean family room. We slept well and checkout was fast. Parking was available. The Hotel was near the motorway which was what we required.
from Rochester, United Kingdom
Submitted on 22-07-2016
This hotel is approximately 10 minutes from Heathrow Airport - hence the title. Parking is directly outside and the area is well paved and flat too, so wheeling suitcases/trolley bags isn't a problem. The staff are welcoming and friendly. Do not allow a charge to be put on your card as it takes 7/8 working days to be removed!!!! Pleasantly surprised by the room that I was allocated, it was spacious, clean, wonderfully cool due to efficient air conditioning and very quiet too during the night... Read more
from Fife, Scotland
Submitted on 22-07-2016
We stayed here for 2 nights to visit legoland. The rooms have been refurbished and the one we had was lovely, modern and clean. It also had a fridge and a safe. The bathroom wS clean but surprisingly hadn't been upgraded. Disappointed with the staff. On arrival the trainee receptionist could not find our reservation and luckily we had it on our phone so she could find it. Parking is to be paid daily which is fine. However, on our second night the receptionist was going to charge us double the am... Read more
from Bridgend, United Kingdom
Submitted on 27-07-2016
We book this hotel as part if our legoland break as it was not too far to travel with the children after a busy day in the park (about 20 minutes). The hotel was easy to find and we were checked in quickly to a lovely sized family room that was nice and cool with the air conditioning on ready for our arrival. Breakfast was surved in the morning with plenty of choice for us and the children. But we were very shocked when we got back to our room to find the maid had already made the bed the bathro... Read more
from Tamworth, United Kingdom
Submitted on 27-07-2016
The hotel is undergoing refurbishment after takeover by Mercure, the reception, lounge and restaurants are very nice, perhaps it's 'luck of the draw' with bedrooms. Ours was a 'privilege room', which had been refurbished and was very nicely decorated, clean and comfortable and we had a good night's sleep, which prepared us for our journey. Breakfast and evening meal were good with good choices. Service was efficient and staff were friendly. A car park is available but be aware that it costs £10... Read more
from Hinckley, United Kingdom
Submitted on 30-07-2016
Lovely modern-looking hotel. Room was smart, maybe the bathroom could do with a slight spruce up. Check in was okay but it does seem to be often busy. Breakfast was lovely and the guy who greeted us and took us to our table was really funny and welcoming. ??? Air con in room was good but did start randomly beeping at 6:30 am and woke us. ?? Car park costs £10 per night which I hadn't realized. Would come back!
from Dubai, United Arab Emirates
Submitted on 01-08-2016
I stayed at this hotel as me and my son were visiting Legoland Windsor. So it was a good option, as its just a train ride and a bus away from Legoland. The staff were very helpful and courteous. Location is decent with bus stops 5 mins away. Or do what i did, and walked to the rail way station. Approximately 20 mins. That too with my son, as the weather was good and we just get a walking tour! The airport Hoppa bus also stops right in front, so that was a plus point. Breakfast was very good... Read more
from Wiltshire
Submitted on 01-08-2016
Was so pleased with this hotel we booked it through legoland as part of a two day break, we were really impressed it was myself, husband and two young children, nothing was too much trouble for the staff the rooms were great, food in restaurant was good, the gentlemen who was working there was lovely and really looked after the kids, breakfast was fantastic loads to choose from will use again
from Mandurah, Western Australia, Australia
Submitted on 03-08-2016
the hotel was very modern,clean and hospitable. All the staff from check-in to cleaning were friendly and helpful but to us the restaurant was the best place. The food and menu choice were very good but the Maitre D took the cake .He was a born entertainer who stopped at every table and bantered with the customers, talked with them about where they came from. He was a breath of fresh air.
from Dubai, United Arab Emirates
Submitted on 05-08-2016
Nice hotel , small yet very comfortable and neat rooms , staff was friendly and I must add that the breakfast was very nice . We were a part of a tourist group and they provided one ethic dish from our country to suit the taste of the group most of whom were vegetarian.
Submitted on 08-08-2016
I've just returned from a 2 night stay at this hotel. The hotel lobby and bar areas are nice and recently refurbished. The rooms are small but comfortable and adequate for one or two nights. There is limited parking onsite, one night parking was full but the staff were available to assist and find some space. Overall we had a pleasant stay, clean comfortable rooms resulted in two good night sleeps and a good weekend. Would recommend.
from Lanarkshire
Submitted on 07-09-2016
Cannot fault this hotel in the slightest!! Booked 3 nights for myself, husband and our 9 year old to visit Legoland. From the second we arrived everything was brilliant. Fast check-in, room was lovely (squeaky floorboards in room above but nothing we couldn't handle lol), staff, bar food/restaurant food, breakfast, bar, check-out, everything really. We had hired a car from Alamo at Stanstead Airport and drove down to Hayes. A few hairy round-a-bouts but got there in the end :) Could not r... Read more
from Manchester, United Kingdom
Submitted on 08-09-2016
Used this hotel as part of a Meet and Greet parking package when flying out to San Francisco. As the package did not include breakfast and we had already eaten before we arrived we had very little interaction with the staff. That said those we did speak to were pleasant and helpful. The room was a generous size but rather sparsely furnished and a bit dated. Bed was fairly comfortable and the room clean and tidy.
from Brooklyn, New York
Submitted on 09-09-2016
Stayed at the Mercure London Heathrow for one night in a single room on the ground floor. I was able to easily meet the hotel shuttle right outside Terminal 5 where I waited approximately 20 minutes for the bus to arrive. I was able to purchase a ticket onboard for 5 GBP, and the ride to the hotel was about 10 - 15 minutes. I also took the same bus back the airport the next day. Be advised that buying a roundtrip ticket will save you some money. Checking into the hotel was easy and reception w... Read more
from Corby
Submitted on 09-09-2016
The room was a Standard Single but I had allowed myself to be seduced by the online photos of larger rooms, so I was initially disappointed at the smallness of the room. Once over my initial shock I settled in for what I hoped would be a good night's rest. It was a muggy night and despite several attempts to turn on the air conditioning unit (the wall gauge told me it was set at 18 degrees) it would not spring into action. I was tired after a long drive and little sleep the previous night and th... Read more
from Devon, United Kingdom
Submitted on 10-09-2016
Stayed here on my own before an early flight. The staff were particularly friendly and helpful. The room was small, but quiet comfortable and had everything you needed for a good nights sleep. The shuttle service to the airport was cheap, on time and i was at the airport in <15 minutes. Great hotel and will use again if flying from Heathrow.
from Cleethorpes, United Kingdom
Submitted on 13-09-2016
We stayed here for two nights in early September. It was the same price per room as some of the more budget hotels. This hotel was far superior and breakfast was included. The hotel is very smart and felt very luxurious . The reception staff were very efficient and knowledgable of the area. The rooms were spacious and very nicely decorated. Everything the bed linen ,towels, carpets curtains and all fixtures and fittings were top quality. All the rooms have aircon too which helped as it was v... Read more
from Halifax, Canada
Submitted on 13-09-2016
Have just spent one night at the Mercure Heathrow and it was definitely not my best stay at a hotel near Heathrow. The room itself was fine, small but decent enough however the bathroom was terribly dated. My biggest complaints about the property would be the restaurant and the staff. The food in the dining room located in the lobby was terrible and ridiculously overpriced and the staff at the hotel, although not unfriendly or intentionally unhelpful just seemed completely stunned and obliviou... Read more
from Worthing, United Kingdom
Submitted on 14-09-2016
Stopped over for three nights at this hotel, although a bind to get to due to the nearby motorway system we enjoyed our stay. The staff were very friendly, the food was excellent & the room was quiet & comfortable.
from Victoria, Canada
Submitted on 14-09-2016
The reason I use the word 'bad' is that I booked online several weeks before my trip. When I checked in I was given a room that must have been in an older and refurbished part of the hotel. I had to wend my way through what I felt were really narrow corridors and around blind 90 degree corners. When I opened the room door there was hardly enough room to swing a cat and it stank of mould or mildew. To give the front desk their due I was given a clean and bright room as soon as I showed up at ... Read more
from United Kingdom
Submitted on 15-09-2016
Attended a training course here so booked a couple of rooms (myself and a work colleague) as we travelled up the night before. No issues with the location and the reception seems pleasant enough with helpful friendly staff. The rooms are spacious with all the usual facilities but mine was extremely warm and the air-con would not work (only as a fan moving stale warm around the room) which made for an uncomfortable night. Bathrooms were ok, the sink took an age to drain and the shower door didn'... Read more
from Lincoln, United Kingdom
Submitted on 15-09-2016
Arrive at Mercure Heathrow -- always a good offer I think for a better than basic place to lay up while negotitijg the wonders of 21st century air-travel. This visit I encountered a problem which B.K the reception manager instantly sorted.. the sort of above and beyond help that brings you back to a place.
from London, United Kingdom
Submitted on 18-09-2016
Although the Mercure hotel is clean and tidy, overall we were not impressed with the stay. Rooms are available from 2pm however after arriving at 2:30, my room was still not ready and had to wait another 10 minutes with no explanation as to why. Only one plug socket available to use in the room and labelled 'phone chargers only'. There was no hot water for a shower. The food in the hotel is bland doesn't come as stated on the menu. 10% charge is added to all bills automatically without the opt... Read more
from Braz, Austria
Submitted on 19-09-2016
The shuttle takes about 20 minutes from the airport to the hotel, which is no so close. The rooms are not clean enough and you can listen Pople on the side wall. I had a severe allergic attack due to dust on the A/C . There were several leaks on the bathroom and shower. I'm a great fan of Accor but this was the worst hotel from ACCOR I've ever stayed.
Submitted on 19-09-2016
Located on the other side of the M4 to Heathrow and away from the Heathrow Airport Hotel Road, it is a little drive from the airport however is served well by the airport shuttle busses, rooms are comfortable and the hotel is on the smaller side compared to other hotels in the area which is a bonus. Good amount of parking. Restaurant serves a good menu which is trying to go for finer dining. If you are looking for good old fashioned British food, eg fish and chips or ham egg and chips, I would r... Read more
from grimsby
Submitted on 22-09-2016
we stayed here before flying out of Heathrow as it was advertised as being near to terminal 4,it definitely wasn't and the shuttle bus did not even go to terminal 4. We ended up getting a taxi for £12. Room was just ok for 1 night,bathroom not that clean and water didn't drain out of the bath,room obviously hadn't been cleaned that well as there was a bit of breakfast cereal on the floor! Door to room also was really hard to close.It was a lovely evening when we arrived and would have liked to... Read more
from West Yorkshire, United Kingdom
Submitted on 23-09-2016
The hotel is a bit further from Heathrow airport than we had expected, but is quietly situated. The reception staff were welcoming and helpful (in particular assisting us to print our boarding passes). There is ample comfortable seating in the lobby and bar. Our room was compact but with all the necessities, although the en suite was in need of a refurb. We were pleased that the bar served the proper measures of fortified wines etc, compared with others we have stayed at. In the restaurant, the ... Read more
from Bristol, UK
Submitted on 23-09-2016
The 1st thing I noticed was how narrow the door to our room was - if you are broad shouldered, you might have to enter sideways. The room was on the small side, but as we were only here for 1 night, it proved to be adequate. There room smelled damp, perhaps this was related to the air-conditioning unit. The bathroom was also on the small side and contained a shower rather than a bath, but it was a decent size, the water pressure was good and the temperature remained stable. We were on the gr... Read more
Submitted on 25-09-2016
As an airport stopover location is ok but allow at least 30mins to get to the terminal. On arrival I asked for quiet room so was moved up to 2nd floor. It was very quiet but with only 1 small window and drab decor was also a bit tired and in need of a refurb. I was impressed with quality and portion size of food at dinner. Good range of choices for breakfast with eggs to order. Good fast service. Disappointed that 10% service automatically added to bill. It is supposed to be discretionary! Overa... Read more
from Western Bay of Plenty
Submitted on 29-09-2016
After a long flight from Singapore a fire alarm (rang several times) at 1.30am was not appreciated, particularly when no staff appeared concerned about it. Had it been for real we hope the response would have been better. Little sleep ensued. However breakfast was fine and the room quite adequate for a transit stay.
from Market Drayton, United Kingdom
Submitted on 30-09-2016
Stayed here for a night out in April so booked it again for this weekend. Food is great and so is the breakfast as it's a buffet thing. Rooms/beds are comfy and adequately equipped with a little coffee machine thing with cups and sachets. Staff are friendly and very helpful
from Kingswinford, United Kingdom
Submitted on 03-10-2016
Booked one night at the last minute due to using Purple Parking for our vacation, having found it difficult to park for one night at the hotel I dread to to think what would have happened if I'd left the car there for my entire holiday, very limited parking. The staff on the front desks are excellent, warm, efficient and helpful. The room consists of a bed, small table and two chairs, Fridge and coffee /Tea making facilities. Sounds good, but there is a acre of empty space as though you are mo... Read more
from Canterbury, United Kingdom
Submitted on 03-10-2016
We chose to stay here rather than leave for the airport in the middle of the night. Arrived early evening so we walked around the local area looking for a restaurant but we didn't find anything open on a Sunday night. The food at the hotel was quite nice -very big portions and a reasonable choice. The room was smallish but nicely decorated with a kettle and comfortable bed. The staff were pleasant and helpful.We would definitely stay here again.
from Tyne and Wear, United Kingdom
Submitted on 04-10-2016
Checked in for one night before an early morning flight. The room was small ish but ok for two people for one night, it was on the ground floor but never heard any noise at all. We had paid in advance for 3 course evening meal, the restaurant was busy as well as small and we were given a table straight away. However 20 minutes later we had still not been able to order our drinks never mind the food order. Overall it took over 2 hours for us to have our dinner. 45 minutes of this was waiting... Read more
Submitted on 05-10-2016
Checked in the night before an early flight, very pleasant staff at the front desk but let down by the fact that the room we were given had not been cleaned, with an unmade bed and used towels in the bathroom. Heading back down to reception we were then given a different room, which had been cleaned. We come down to the bar, where there were three or four members of staff working with each other but not together! We ordered a beer and a coffee, the beer was poured straight away but then we had... Read more
Submitted on 06-10-2016
Not a bad hotel, the rooms are comfortable and clean, even the air con worked. Only real downer was the restaurant. Food was pub grub, which not a problem if you wasn't something quick and simple but it was too small for the size of hotel, more so in the evening as it was packed. I would stay again but probably eat out.
from Cairns, Australia
Submitted on 08-10-2016
Room is very comfortable but kitchen is not functioning for hot meals so very limited menu available. Some staff helpful others in need of a lot more training. To top it off, taxi's minimum charge is 12 GBP to nearest restaurant - outrageous for Mecure!
from Newcastle, United Kingdom
Submitted on 10-10-2016
This is a 2 storey hotel with a 3rd floor up in the roof space. It is about a mile from LHR and is served by the overpriced National Express Hotel Hoppa service. It has a lift to all floors and free Wi-Fi in the rooms. We were given room 243 which was up in the eaves of the roof. This meant that the height was restricted in half of the room due to the slope of the roof. It made the room seem even smaller than it was. Add 2 suitcases and it became an obstacle course to move around without bangin... Read more
from Exeter, United Kingdom
Submitted on 10-10-2016
A excellent Hotel with above average quality of staff. Reception desk is particulary good. Try not to get stuck on low numbered rooms. They are very small. The only downside was that the bed seemed to be worn out. Very uncomfortable. Could take a leaf out of the book of Premier Inns and Travelodge who have brilliant beds.
from Bude
Submitted on 10-10-2016
Stayed at this hotel for one night following a long haul journey. The car parks are tricky with little room to maneuverer especially when tired! The bedroom, although spacious, was dark and dismal - decorated in an array of brown shades. The tea tray was cheap with a very limited offering and definitely no herbal tea in site. The bed was small, lumpy, creaky and we kept rolling towards each other which led to a sleepless night. We opted for an early breakfast and the buffet choice was disap... Read more
from Worthing, United Kingdom
Submitted on 14-10-2016
The hotel in general was fine, nicely decorated, courteous staff and clean rooms. The floors though are a little bouncy and you can hear the steps from the room above, which means if you are unlucky it can be disrupted sleep. Otherwise it's conveniently located for Heathrow and cheap compared to other hotels in the area.
from Bridgend, United Kingdom
Submitted on 18-10-2016
Everything about this hotel was perfect. The customer service was incredible we had our room upgraded for free and it was absolutely beautiful. I'm so thankful for the room we were given it had its own balcony over the Thames river it was stunning. Our full English breakfast was lovely and breakfast overall the best I've had in a hotel. We loved the hotel overall, parking was great, clean, tidy friendly and brilliant for the price. I would love to return to this hotel again especially if I was h... Read more
from Limassol
Submitted on 18-10-2016
This is positioned by the airport 20 min hoppa bus run every 30 min for 5 quid. Nice stay for overnight before flying out of heathrow. Good value and clean. Quite. Nice option set back from the road with lots of parking
from Maroochydore, Australia
Submitted on 18-10-2016
Hotel was clean and staff friendly but the room (047) location was dreadful. It is on the ground floor, the first room located off the lobby/bar/restaurant area and was very noisy. At times I felt there were people actually IN my room. Room extremely small...could hardly walk around the bed. The bed was extremely uncomfortable...hard as rock. Nowhere to open up suitcase. The bathroom was huge so I had to open bag and leave it on the bathroom floor. Toilet did not flush properly which was a p... Read more
from Bristol, United Kingdom
Submitted on 19-10-2016
good hotel, only things is their is no were to go for a drink or food only the hotel.if staying for just one night befor or after flightthis is fine but would not want to stay longer, rooms ok few things could be improved
from Rotherham, United Kingdom
Submitted on 19-10-2016
I was a lone traveller and was expecting the usual cupboard of a room no i was given a very nice room with pleasent bathroom with bath and shower, tea and coffee and a lovely tv. The included breakfast was very good and the evening meal adequate this was not includef in the price . I had to book in on line for my flight and was having problems so the staff kindly did it for me and printed my boarding pass for me the staff were polite and helpful and i will be using this facility again
from Cairns, Queensland, Australia
Submitted on 19-10-2016
In between flights from Italy to Greece I spent 2 nights. I needed business centre...printing...emails...all done free and with a smile. I needed to iron clotges...board and iron in room. I have food intolerances so just paid fow the food I ate at breakfast. Nothing was a ordered for 3am departure...punctual and offered coffee. It was a very restful comfortanle stay with helpful friendly staff. Thank you!!!
from UK
Submitted on 19-10-2016
Liked: Room had a bath Heating worked Free wifi Didn't like: Dated building, tired poky dark room Fine if you have a car, in the middle of nowhere if you don't. There is a shuttle bus to the airport but public transport not great.
Submitted on 20-10-2016
We booked legoland package in this hotel for our family of four. Stayed 2 nights. We all loved it and can't fault it. Clean and spacious quad room with double bed and sofa bed for kids. Breakfast buffet included in the price (delicious and good selection) What's important after long and adventurous day in resort we couldn't wait to go to hotel for dinner and we weren't disappointed. Kids eat for free when adults ordering meal. And the portions for kids were really decent size plus pudding includ... Read more
from gwent
Submitted on 21-10-2016
Nice hotel but I left my car there when I came back from my holiday found that my front & rear number plates had been stolen from my car. The hotel did phone the police & let me use the phone to try to get this sorted.Offered my wife & myself some food and drink on the house & gave use a free ticket to get the shuttle bus back to the airport so we could get a coach home as you are unable to drive without number plates. What is the point in having CCTV if nobody can be bothered to look at it.I wi... Read more
from Hyderabad, India
Submitted on 24-10-2016
was there for 4 days found the staff helpful as I checked in early even though I was charged extra i did not mind. Rooms were small but neat and clean in all aspects. Breakfast spread was good. The housekeeping staff need to be acknowledged as I constantly came back to a neat and clean room which makes you feel good. Overall a nice hotel, value for money. Convenient location form station hence travel was never a headache. Would definitely stay again at this place.
from Welshpool, United Kingdom
Submitted on 24-10-2016
I booked the Mercure for a pre flight stay and I have to say it was exceptional value for money. Good sized room, everything you need, free wifi and spotlessly clean. Very speedy check in by pleasant staff. Perfect inexpensive hotel.
from Cape Town Central, South Africa
Submitted on 24-10-2016
My husband and I booked this hotel to break up our trip from Vancouver, Canada to Shropshire, UK as I am 8months pregnant and weren't sure if I would cope with the drive after a 9hr flight. To be honest we wish we had just driven down as we were expecting a nice rest but instead were greeted by the pokiest, smallest hotel room we have ever stayed in. The room was cold and the bathroom was old looking, cold and not very clean. The bed was comfy at least. We were disappointed by the food and found... Read more
from Lincoln, United Kingdom
Submitted on 25-10-2016
Arrived and when signing in was asked how I wished to pay. My stay was booked and paid for online. I told them I did not have a car, then they asked how I wanted to pay for the parking. Room was ok. Cleanish although there was hair in the sink. The a/c was very noisy. Free wifi was staggeringly slow so after trying to work for an hour I opted for the Premium £5 per day option. It was just as slow and not 5x faster as advertised. I was told that all complaints had to go directly to the company... Read more
from Milton Keynes, United Kingdom
Submitted on 26-10-2016
Took this hotel prior to flight and part of a very reasonable meet and great package, it's ok, room was a fare size, not in the best condition. Parking on site was easy, check in man was not the friendliest which really sets the tone for the stay I'm afraid , if you work front desk leave your troubles in the back office. Short pop to terminal.
Submitted on 27-10-2016
Recently stayed at hotel mercure heathrow. Stunning hotel everything beautiful. Until you get to dining at the resturant. monday night, the noise from the kitchen was like Faulty towers with the shouting. Horendous long wait for food on both nights, for just one meal!  Tables around me served with 3 or 4 people on them. Please sort dining out. Most staff foreign and bit difficult to explain things to them.
from Doha, Qatar
Submitted on 27-10-2016
Good value for money hotel close to Heathrow Airport, clean, friendly and nice little restaurant also a short bus ride on the Hoppa bus from the airport. Quick check in and check out handy also if like me you need to get back to the airport for use of bus service or underground as you can use the Hoppa bus for that, see reception for timetable.
Submitted on 28-10-2016
The staff were excellent very friendly and very good towards kids we stayed for two nights, nothing was to much trouble for any of the staff. check in was quich and able to put car numberplate in for free parking. We had breackfast which was good and plenty of it.
from Ellesmere Port, United Kingdom
Submitted on 28-10-2016
My wife and I stayed here for one night prior to a flight to the USA from Heathrow Airport. Parking at the airport was easy and check-in was efficient. Our room was nice, clean and comfortable and more than adequate for a one night stay. The airport shuttle to Heathrow in the morning was regular enough for us to arrive at Heathrow feeling nice and relaxed. The only down side was that on our return to Heathrow we had to wait 45-50 minutes for a shuttle to the hotel. This meant that although we la... Read more
Submitted on 01-11-2016
Had to stay overnight so took the cheapest available accomodation. Excellent hotel. Just as good as an expensive hotel in Kensington. Better breakfast than in Kensington and more to choose from. Since everything in London fetches exorbitant prices, not the least food. starting the day with a good breakfast is something to value. It being the cheapest available hotel I had not expected more than a cup of the weak coffee served in England, a sandwich and a small cake or biscuit as breakfast at Mer... Read more
from Hersham
Submitted on 02-11-2016
Stayed over in order to make early flight next morning. My only complaint was that the water temperature of the shower at 4am in the morning was luke warm to cold, so as a consequence I had a cold shower before leaving at 5am. Not a good start to the day.
from Derbyshire, United Kingdom
Submitted on 08-11-2016
After British Airways booked this hotel for us I read the reviews and wasn't to happy, .How wrong could I have been, we were met by very pleasant reception staff also very helpful. The superior room that we had was very clean and comfortable. We enjoyed our stay very much and would definitely book this Hotel again. We had a small problem with the heating system and it was dealt with within 10mins.
from Birmingham, United Kingdom
Submitted on 10-11-2016
Stayed here for 1 night before an onward flight. The staff were all very helpful and willing to assist. Beware shower cubicle. In our room there was a 12 inch drop from the shower onto the outside floor. This is extremely dangerous as you get thrown onto the sink without warning..
from Woking, United Kingdom
Submitted on 10-11-2016
Located in Harmondsworth, a couple of miles from Heathrow, this Mercure is a reasonable option in terms of location/price/value. However, guests should factor-in the 'Hotel Hoppa' service (£9 return/£5 single journey) and the fact that there is little in the locality in terms of dining/entertainment, a point that hotels of this type tend to trade on. It's essentially a two-story modular building with most of the accessible facilities on one level. These include a bar, restaurant and small fit... Read more
from UK
Submitted on 18-11-2016
I stayed 3 nights over a weekend in November. I arrived around midnight on Friday after a long drive and asked for a quite room. I thought my room on the 2nd floor would be quiet as it faced inwards and not the busy M4 motorway next door. However the air conditioning units on the roof were running all night and sounded like a jet engine. However, far worse was the noise from a party in the room next door. The walls and floors are thin and so I eventually worked out that it was the room be... Read more
from Strasbourg, France
Submitted on 18-11-2016
The room is soooo old. It was big, but except tv and bed, everything was there since decades. Bathroom probably built in the 60's but it was clean. Also, you hear somehow some air plane take off from Heathrow
from Southampton, United Kingdom
Submitted on 19-11-2016
Nice single room but a bit shabby (paper coming of the wall). Good nights sleep and not to noisy even though next to M4. Nice staff very helpfull quickcheckin and out nice bar parking is onsite but cost £10 even if you are paying to stay.