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Radisson Blu Edwardian Kenilworth Hotel

London, England, United Kingdom (LHR)

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Based on 2271 reviews
Located in central London, Radisson Blu Edwardian Kenilworth Hotel is a business-friendly hotel within walking distance of The British Museum, London
Room & Rates
Business Class Room

Business Class Room

1 king bed
183-sq-foot (17-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Single Room

1 single bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
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Junior Suite

Junior Suite

1 king bed
355-sq-foot (33-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Single Room

Standard Single Room

1 single bed
97-sq-foot (9-sq-meter) room with city views

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
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Superior Single Room

Superior Single Room

1 single bed
108-sq-foot (10-sq-meter) room with city views

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
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Single Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
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Suite

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
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Standard Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
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Business Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details

Single Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details
Family Room

Family Room

1 king bed
183-sq-foot (17-sq-meter) room with city views

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Sofa bed, laptop-compatible safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
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Deluxe Room

1 king bed
226 sq feet (21 sq meters)

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Room

1 bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Deluxe Room

1 single bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details
Junior Suite

Junior Suite

1 king bed
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details
Standard Room

Standard Room

1 double bed or 2 twin beds
161-sq-foot (15-sq-meter) room with city views

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Hide room details
Deluxe Room

Deluxe Room

1 king bed
183-sq-foot (17-sq-meter) room with city views

Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Non-Smoking

1 double bed or 1 twin bed or 2 twin beds
Entertainment - Free WiFi, satellite channels, and pay movies
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Radisson Blu Edwardian Kenilworth Hotel
97 Great Russell Street, London, United Kingdom WC1B 3LB

Rooms
Make yourself at home in one of the 186 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. This Edwardian hotel also features babysitting/childcare (surcharge) and wedding services.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service. Self parking (subject to charges) is available onsite.

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National Rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: GBP 19.50 per person (approximately)
  • Fee for in-room high-speed Internet (wired): GBP 10.99 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: GBP 10.99 per 24-hour period (rates may vary)
  • Self parking fee: GBP 30.00 per day
  • Valet parking fee: GBP 40.00 per day
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2271 reviews
from Sheffield, United Kingdom
Submitted on 23-05-2016
Cramped bedroom, bed pushed up against the wall, noisey air conditioning and a window that wouldn't open. Bathroom so small you couldn't sit on the toilet properly as knees pushed against wall!! Haphazard (and worryingly dangerous?) response to a fire alarm..no communication and guests still allowed to use restaurant Hotel booked by 3rd party for work meeting....wouldn't book it myself if given option
from Leeds, United Kingdom
Submitted on 23-05-2016
This hotel turned a normal weekend away into a luxurious never to be forgotten experience. The hotel was lusciously presented, all the staff we encountered were incredibly helpful and professional from the concierge to the maintenance staff. The room was extremely clean, fresh, not overly spacious and very well presented. Room service was excellent. The Scoff and Banter restaurant was impeccable, We have the breakfast option, and we can honestly say it's one of the best breakfast experiences we... Read more
from
Submitted on 24-05-2016
My husband and I stayed here May 17-May 22, 2016 for our anniversary trip. We were very pleased with the location and decor of the hotel. We took a 10 min bus trip from St. Pancras and walked around the corner to the hotel. Also, the British Museum was one block over. Soho was a 8-10 mins walk for lots of nightlife. Oxford St, which is great for shopping, was 6-8 mins walk. Although very small, the room was very nice. Breakfast in the Scoff and Banter restaurant downstairs was exceptional. Buffe... Read more
from Milton Keynes, United Kingdom
Submitted on 24-05-2016
Very welcoming and friendly staff right from check in and throught our weekend stay. Reception staff, concierge, Bar staff, breakfast staff and even the cleaners all polite and helpful. Also welcoming and made us feel special and valued. Spotlessly clean hotel and a lovely double room equipped with everything you need. It was cleaned and refreshed every day. We where extremely satisfied, this all made our weekend memorable THANK YOU.
from NEW YORK, United States
Submitted on 24-05-2016
The hotel is always clean, the staff is always friendly and the hotel is located in a great central spot. There's free wifi, a business and fitness center and a hotel restaurant/bar. Overall, always happy to stay here.
from Hove
Submitted on 02-06-2016
Spacious room, free wi-fi and good shower. Great breakfast. Even with all this lovely comfort, they did something really good. They didn't have twenty pillows on the bed. But the two they did have were too large for comfort!
from boston, MA
Submitted on 03-06-2016
Rooms are a bit small yet it's Europe. Very well fitted out lobby, halls & room. Helpful staff. Across the street is the Rad. Edwardisn Bloomsbury hotel and down the street the Bloomsbury Hotel which has a nice terrace dinning area. Next block over is the British Museum. Easy to walk to the West End theatres and other sites.
from Athens, Greece
Submitted on 03-06-2016
stayed for three nights .staff very friendly and helpful.Very clean but the room was small The food in the restaurant was very tasty. It had a great breakfast and fast internet. I left my child alone for a day and they treated it with respect .
from Ottawa, Canada
Submitted on 06-06-2016
The location, guest experience and rooms were fabulous. The hotel is beautifully decorated and the rooms were very well thought-out. They had conveniences for international travelers (ie. North American power outlets) which I really appreciated.
from Eatontown, United States
Submitted on 07-06-2016
The room was spacious and clean, the location was good and the area was quiet at night. But the staff acted horribly during several issues during my stay, including a fire alarm in the middle of the night. Try a different hotel in the chain and maybe you'll have better luck.
from
Submitted on 19-06-2016
We really enjoyed our stay at this hotel. The location is great; close enough to restaurants, pubs, and the tube, but not in an area that felt overly busy. The staff were all great, and the room was quite nice. One nice touch was that they had power outlets for North American and European plugs. Breakfast was included with the price of the room, and it was very good (buffet). All in all a great hotel and good value for London.
from Peterborough, United Kingdom
Submitted on 19-06-2016
We had a brilliant stay at this hotel visiting London. Staff very friendly and helful from checking in to leaving, and constantly checking during our stay that we were comfortable. We were celebrating a special anniversary and given a complimentary upgrade making it even more special. The breakfast was very good, giving plenty of cooked and continental choices, again with very pleasant service. Would definitely stay here again and can highly recommend.
from Middlesbrough, United Kingdom
Submitted on 19-06-2016
We arrived here on Saturday 18th June around 10:30am, from reading the booking info I just assumed we would leave bags at hotel and come back as check in wasn't until 3pm, however upon speaking to one of the friendly receptionists (bettina? I think was her name) she told us our room was in fact ready for us which was a pleasant surprise and not only that we were given a complimentary upgraded room. All in all an excellent start to our stay! Check in was hassle free and super fast. The room itsel... Read more
from Washington DC, District of Columbia
Submitted on 20-06-2016
Excellent staff, very clean hotel, perfect location. Will stay again. The room I got the first night was suffocating (fake window) but they moved me the next day to the 'superior room' I had booked and it was all done very graciously. Good filling breakfast, fast internet.
from Singapore, Singapore
Submitted on 21-06-2016
Great experience overall. Staff went out of their way to assist and the location is outstanding. The proximity to the British Museum and Tube station made for easy travel. The staff was especially helpful in setting up transportation, recommending food, and basically anything that was asked. I really enjoyed my experience.
from
Submitted on 26-06-2016
The hotel is in pretty good location, there about about four tube stations within walking distance, Tottenham Court Road is the closest but it is only 15-20 walk from Euston main line station. Rooms are the usual London size, not that big but reasonable enough, even had a desk to work at with plenty of sockets. There is quite a small TV and bizarrely it is on the wall at the foot of the bed, the wall slopes away so you can only see it if you are actually on/in the bed. I had a room on the 6th f... Read more
from Chesterfield
Submitted on 28-06-2016
We stayed in a standard double which was cosy but thats expected for city hotels, beds very comfortable, room clean and well serviced, all staff were friendly and helpful. Located close to Oxford Street and the west end
from North Wales, United Kingdom
Submitted on 30-06-2016
Radisson is a reliable and dependable brand. I've stayed in several and they have all provided excellent quality. This particular permutation has good character and and very friendly and helpful staff. The associated Scoff and Banter restaurant is excellent too.
from Bucks
Submitted on 30-06-2016
We came to London for my birthday and booked the hotel due to its location. The staff and service were amazing, they kindly upgraded us as it was my birthday and made us feel very welcome. The hotel itself is very close to Oxford St, and only about a 4-5 min walk from Tottenham Court Road tube station. Surrounded by lots of places to eat and drink.
from London, United Kingdom
Submitted on 01-07-2016
Lovely hotel in a great location. Food was lovely and hotel staff were accommodating with our requests and helping us get a taxi in the pooring rain, waiting outside with sn umbrella so I didn't get wet!
from Broadstairs, United Kingdom
Submitted on 02-07-2016
Great location for Oxford street , Shaftesbury theatre , all within walking distance of most places , lovely hotel , staff friendly and helpful breakfast in scoff and banter really good ! Room clean and tidy
from Guernsey, Guernsey
Submitted on 03-07-2016
The staff were very friendly and helpful. The hotel is in an excellent location in central London - close to museums, theatres, Covent Garden and shops. The breakfast buffet is one of the best I've had in any hotel. The rooms are clean and comfortable.
from Wells, United Kingdom
Submitted on 04-07-2016
Stayed for one night in a single room when attending work reunion nearby. I often book Radissons as you know what to expect and this was just as I had expected. Clean, compact and comfortable single room, efficient staff on check in and concierge. Fabulous choice of food and drinks in the restaurant & bar. Great location, I was also able to leave my luggage until much later the next day. All in all a great stay.
from Warwick, United Kingdom
Submitted on 04-07-2016
Used online check-in which saved a lot of time as the concierge handed over the key as we entered. Delightful room with a bit of an Art Deco feel. Spacious and clean. We parked in the Bloomsbury Square spiral car park - 5 minute walk away and very secure. All the staff were friendly. Enjoyed a drink in the bar before bed and a good choice of breakfast items the following morning.
from The Hague, The Netherlands
Submitted on 04-07-2016
The hotel is in a good location near British Museum, Covent Garden, city centre and underground stations. Hotel staff is friendly and efficient. Rooms are clean. Breakfast is nice. Internet available.
from Lancashire
Submitted on 09-07-2016
Stayed one night recently whilst on business. Staff are lovely and very helpful. Had problems with my card in the lift and unnervingly the lights would go out if you didnt do it quick enough. The room was a disappointment. The carpet was pretty dirty and had a distinctly fishy aroma to it. There was no mirror above the desk so effectively no dressing table. Not enough shelf space in the tiny bathroom either. It ended up dark in the room whilst getting ready because I had to shut the blinds as t... Read more
from
Submitted on 09-07-2016
Hotel and staff are lovely. Room looked lovely and presentable on arrival. Only issue we had with our room was the bed and the air con. Our bed was slightly noisy and the mattress wasn't comfortable at all so I didn't get a good enough nights sleep. I've stayed in a cheaper chain hotel and that was honestly a better nights sleep for me. We also had air con on all night but it wasn't as powerful as we would have liked as we was quite warm during our stay.
from Dublin, Ireland
Submitted on 10-07-2016
For a weekend in London location was perfect, 10 minute walk from everything, upper class area, safe friendly feel, hotel is unusual in that it was very quiet and felt quite personal, more like a B&B, has everything you need, very helpful staff and great restaurant with late bar and enjoyable menu til 11 (last orders for food at 1030). Rooms are small to be fair, we stayed in king double tho and was plenty of space though anymore than 2 carry on bags and could have flet too cramped. There are so... Read more
from LONDON, United Kingdom
Submitted on 09-07-2016
Excellent, great service, friendly atmosphere and great location for West End. Within walking distance of the Shaftesbury theatre (five minutes). We ate in Soho in the evening a fifteen minute walk. Room was spacious
from
Submitted on 11-07-2016
Very Great location, comfortable beds, great price. Clean hotel. Extremely friendly staff, beautiful hotel. Would stay again. Reception as fresh ice cold fruity water and treats in the evening. Just stunning. Couldn't of asked for a better place to stay. The hotel is close by to Tottenham Court Road tube station. And 10-15 min walk to Leicester Square, a lovely walk in fact we hardly used the tube. Highly recommended
from Brussels, Belgium
Submitted on 12-07-2016
The hotel is centrally located and in easy walking distance to a number of good places. They have a tasty and luckily also partly healthy breakfast menu. Staff is kind especially Bill at reception!!!! Pleasent music in their stylish lobby.
from SWales
Submitted on 13-07-2016
I booked a twin room in this hotel so my daughter and I could enjoy some quality time while visiting the theatre and the British Museum. On our arrival, after a long journey, we were advised that the hotel was overbooked and we had two choices. Either we had two single rooms or we could relocate to their sister hotel in Mayfair. Now, this cynical practice of overbooking by hotels makes my blood boil. It happened to me once before and I have never used that hotel chain again. What is the point of... Read more
from Falkirk
Submitted on 14-07-2016
Here for a couple of nights break in London with family. Chose this hotel as close to theatre district. The rooms are very clean, well presented and beds a very comfortable. The location is good for walking to theatre district and near underground (Tottenham Court Road). Its central London, so as you might expect, room and bathrooms are cramped - smaller than any main chain hotel I've stayed in recent years. That said, it was very quiet (outside and inside) at night, and beds are very comfortabl... Read more
from Luxembourg City, Luxembourg
Submitted on 17-07-2016
I was pleasantly surprised. Centrally located, quiet, I got upgraded to a suite although this was my first stay. Very nice and clean, friendly staff. Great breakfast. I will come back. Close to several tube stations and shops.
from Dublin
Submitted on 19-07-2016
You expect hotel rooms in central London to be smaller than average but the "superior" room we had (319) was ridiculous, you could hardly get into the ensuite let alone move about. Overall, although the staff were friendly and professional it wasn't value for money and I wouldn't therefore recommend.
from Durham, United Kingdom
Submitted on 20-07-2016
The hotel was nice but I was disappointed with the service when checking in. The lady who checked me in was not very friendly, and the two colleagues I was travelling with both checked in with the same person just before me and were upgraded while I was not. The lady also did not tell me anything about the hotel for example, what time breakfast was, where it would be served, how to make dinner reservation, where the gym was etc. This is not the service I would expect from a Radisson Blu. I did ... Read more
from Ripon, United Kingdom
Submitted on 22-07-2016
Stayed here on business in July 2016, good sized rooms, central location and great service. A nice hotel with fast internet and plenty of facilities, I will stay here again as a good spot and 15 minutes walk to Kings Cross/Euston
from Stowmarket
Submitted on 23-07-2016
We stayed here on a theatre break to see Motown the Musical. most places we visited were within walking distance or just a few stops on the tube. Check in was professional and friendly. Bag storage was available on both days. The room was small but well appointed, comfortable and perfectly adequate. Breakfast was good but the tea is never strong enough is it? They need a new toaster, it really wasn't working very well.
from Doha, Qatar
Submitted on 24-07-2016
We stayed here for a few day while on a short trip to London. The location is great, just a short walk to Tottenham court road, so location wise it was perfect. I was very surprised at how small the rooms were though, we had previously booked a few night in a budget hotel and there rooms were really big compared to here. You could only just walk down each side of the bed, there was a small space for clothes to be hung. The room had a nice bathroom with some amenities and was equipped with an iro... Read more
from Crawley, United Kingdom
Submitted on 24-07-2016
This hotel is in such a great location. 5 mins walk from Tube station and most Theatre's. Great Breakfast and the beds are really comfy. Even better with check-in and out on a mobile app, so no clues at reception for me.
from Bedfordshire, United Kingdom
Submitted on 24-07-2016
This was our second stay at this hotel because we loved it so much the first time! We did have an issue with the air-conditioning not working in the first room we were assigned; but we were given a new room (and an upgrade) very promptly.
from Wirral, United Kingdom
Submitted on 25-07-2016
Stayed for business in a single room pleasantly surprised that it was a 4 foot bed. Room itself was compact but had a large storage area and a large bathroom with a walk in shower. Great location . Food for breakfast was ok only the breakfast staff let it down. I had no cutlery and had to ask 3 times before I got any while my food was going cold.
from San Francisco, California
Submitted on 25-07-2016
I found the concierge very helpfull plus the Guest Services (Tommy) wonderful. The location can't be beat. Easy walking distance to the Theater . We were in walking distance to Motown the musical. Our room was a little on the small side with two twin beds but the bathroom was large and nice.
from County Durham, United Kingdom
Submitted on 26-07-2016
Hotel is in a great location.Close to British museum, tube and short walk to theatre district.Staff very friendly and helpful.Rooms compact but welcoming and very clean.Couldnt fault service.Would recommend.
from New York, New York, United States
Submitted on 27-07-2016
This is the first time a hotel has made me cry. I checked in today and noticed my room was hot, but was out and about out all day as assumed it would cool down when I settled down for the evening. This evening, though, I had to have maintenance come to fix the a/c, but the fix didn't work. After trying again, they moved me from my tiny room with an alley view to a smaller room with street noise. So small that I could not pull the chair out from desk in order to sit because the bed was in the w... Read more
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