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Lancaster Gate Hotel

London, England, United Kingdom (LHR)

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Based on 1964 reviews
Room & Rates
Single Room

Single Room

1 Twin Bed
97-sq-foot (9.00-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Double Room

Double Room

1 Full Bed
135-sq-foot (12.50-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Twin Room

Twin Room

2 Twin Beds
178-sq-foot (16.5-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Family Room

Family Room

1 Full Bed and 1 Twin Bed
237-sq-foot (22-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double or Twin Room

Standard Double or Twin Room

1 Full Bed or 2 Twin Beds
156-sq-foot (14.5-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Family Room (with breakfast)

Family Room (with breakfast)

1 Full Bed and 1 Twin Bed
237-sq-foot (22-sq-meter) room with city views

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Lancaster Gate Hotel
66-71 Lancaster Gate, London, United Kingdom W2 3NA

Rooms
Make yourself at home in one of the 196 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a television in a common area.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/cafť, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.

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Know Before You Go

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.00 for adults and GBP 6.00 for children (approximately)
  • Late check-out fee: GBP 50.00
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Coffee Shop
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1964 reviews
from
Submitted on 18-05-2016
The staff were all very friendly and helpful. The rooms were very nice and had a very nice view of the old apartments in Kensington. Breakfast was served. Also, the hotel was just a short walk from Kensington Palace where you could see where Kate Middleton and Prince William lived. It was also a very short walk from the tube where you could travel across the city to Westminster where you can see Big Ben and the London Eye and take river cruise on the Thames to the Tower of London
from Derby, United Kingdom
Submitted on 18-05-2016
Good location, close to Hyde Park and a short walk from the tube. The hotel is not luxurious or particularly modern but has all the essentials and the public areas are bright and cheery. My room was tiny but clean, bright and well-equipped. The bed was ok; not especially comfortable but I slept fine. No fridge, but there were tea/coffee making facilities and the (free) wifi was good throughout my stay. The restaurant is ok - there are many better places to eat in the area but if you're just lo... Read more
from Brighton
Submitted on 21-05-2016
We stayed for three nights while sightseeing around London. The hotel was in a good part of London opposite Hyde Park/Kensington Gardens, with the buses and tube easy to walk to and with a very regular service (our Oyster cards got used a lot!). All the hotel staff were very helpful and pleasant. We had room 611 on the top floor (we requested a quiet high floor room). The bedroom itself was a good size with a desk area, small table and chair, tea/coffee facilities, etc. The double bed was very c... Read more
from Melbourne, Australia
Submitted on 21-05-2016
We had booked for eight nights and upon arrival were allocated a room with a view of the sky! We then requested a room on a lower level, which was promptly found, only to look upon a brick wall, our third try after travelling from Paris, with a lot of luggage and very tired, was a room at the back, which we found to be very comfortable, with views across the roof tops, apart from all night lift noise! But as we had already complained twice, we then set about winning the staff over again, the bre... Read more
from Copenhagen, Denmark
Submitted on 23-05-2016
Well situated hotel near Kensington Garden and Hyde Park. Tip top service - very good breakfast buffet and bar. Also a very good restaurant although there is a lot of restaurants in the neighbourhood. Service exquisite.
from Gothenburg, Sweden
Submitted on 30-05-2016
The service at the hotel was very good and the 2restauranrs in the hotel where splendido even the bar. Easy to travel around in London from the hotel , rooms nice and clean big eanugh we hade an extra bed in one of ours room no problem
from Ottawa, Canada
Submitted on 30-05-2016
We spent 4 nights at this hotel. There were 3 of us and we got a room with 2 twin beds and another bed a bit narrower than a twin. The room was very nice. The beds were quite comfortable. There was a small round table with a couple of chairs. There was a cabinet door marked as a bar fridge, but unfortunately we only found out that the fridge was missing after we had gone out to M&S and bought drinks and food to keep in the fridge. They really should remove the sign from the cabinet door! ... Read more
from Des Moines, Iowa
Submitted on 01-06-2016
I spent 2 nights at the hotel. Comfortable beds, clean room. Convenient location to the tube station.i would recommend this hotel. The hotel also is near a market, physician office, bar/restaurant. An onsite restaurant is present, however I did not visit.
from Cottingham, United Kingdom
Submitted on 03-06-2016
I've stayed in this hotel 3 times over the last couple of years. Rooms generally a decent size. Quiet location. Once I had to ask to be moved because of the noise next door, staff happily moved us to a much nicer room on the top floor (I'd pay extra to stay in this room next time). Breakfast nice and hot, lots of options.we enjoyed a few late night drinks and bar staff were friendly we didn't feel like they were pushing us out. Location is great literally right opposite Hyde park, 5 mins from a ... Read more
from
Submitted on 05-06-2016
Friends selected this hotel based upon proximity to two tube stations and price. Their basis for selecting the hotel was valid. The hotel has a helpful staff, good breakfasts, and proximity to two tube stations (8 block walk) and restaurants. But the beds, at least to American standards, are not good. In all I sat or slept on 3 beds because we were traveling as a group. So if sleeping comfort is important- I'd suggest another location.
from
Submitted on 10-06-2016
This hotel has qualities, but it does also have disadvantages that really pulls down. First of all there are stairs everywhere. Even if you take the elevator, you have to climb stairs to get to the room. When we got to our room someone had smoked cigarettes there and we had no other choice than to ask for a new room. Our final room was ok, the service good and the staff is friendly, however stairs everywhere is really annoying.
from Union, New Jersey
Submitted on 12-06-2016
We stayed here for 3 nights and there were no complaints. It was clean and well kept. We were close to the tube and the bus. Also it was just across the street from Hyde Park and Kennsington Gardens. The staff was wonderful, we had an early tour one day, leaving before breakfast, and they packed us each a small meal to take. I'd definitely stay there again.
from Boston, Massachusetts
Submitted on 14-06-2016
Hotel stay was decent. Pros Hotel has an older charm Located a block from Hyde park. Free Wifi Location felt pretty safe Cons Hotel located between two different subway stations, Queensway and Lancaster Gate making it not really close to either one. About a ten minute walk to either one. Hotel rooms are a bit outdated and could use a makeover. Hotel room was warm because the hotel had the air conditioners turned off and the windows in the rooms would only allow us to open them a few inches.... Read more
from Longview, Texas
Submitted on 16-06-2016
It would be hard to find a better London hotel...it is clean, located near good restaurants and a tube station. Helpful staff and good food, too. No complaints whatsoever, and I plan to stay here again very soon.
from
Submitted on 21-06-2016
staff was efficient, helpful, and room was clean with large king size bed, which is not normal in London (most beds are double or twin size) Breakfast was included with the room, which was handy, and the staff there was great as well.
from Stoke-on-Trent, United Kingdom
Submitted on 01-07-2016
Welcoming friendly go out there way to assist you. The Wi Fi is finally now sorted & the complementary is adequate for one night. Room was small on this occasion with only a shower no bath air conditioning worked ok. Dinner is good but black current & soda is expensive £2.70 whew. Brekkie is nice & early @ 06:30.
from Houston, Texas
Submitted on 01-07-2016
Clean room. Accommodating and very helpful staff. Delta airlines lost our luggage and we had a dress up event to attend. Delta was terrible to work with but the Hotel Staff made us feel welcome and did everything they could to help resolve and retrieve our luggage. Breakfast was included with the price. Rooms were spacious and clean. Hotel is in a great central location for all activities.
from
Submitted on 02-07-2016
Caveat: All my room-related comments pertain to room #610; the hotel may have better or worse rooms. My wife and I stayed 5 nights at the hotel between June 17th and 22nd, on our very first visit to the UK. I'd chosen Lancaster Gate for its location - close to three train stations, a couple of bus stops, and Hyde Park. Although I wasn't misled by the 'professional wide-angle photo' of the room, I was disappointed to see, first hand, just how cramped our double room was. The tiny en suite bathro... Read more
from Swansea, United Kingdom
Submitted on 02-07-2016
Fortunate to have centre Court tickets for Wimbledon and wanted somewhere nice to stay, we were not disappointed, great hotel, great staff, nothing to much trouble, breakfast was a very pleasant affair, plenty of room in a very smart dining room, great variety of food, very near the underground stations also very convenient for Paddington Station, and finally Kensington Gardens right on our doorstep, lovely walk down to Princess Diana memorial, the Italian Gardens and the Surpentine, will defin... Read more
from
Submitted on 02-07-2016
After a long flight, this weary traveler wanted to sleep! This room had a super sized king bed that allowed both me and my husband to nap in comfort! We could have slept through dinner! The staff was so helpful, we stayed in and ate at one of their restaurants. Since we ate early, we were the only ones there! Such service! The next morning we had lovely included breakfast buffet and were helped to find the hop on hop off tour, which was right across the street from the hotel! We loved our stay ... Read more
from Bergen, Norway
Submitted on 03-07-2016
We spent three nights here with good friends. The location is good but the room was dark and smelled like cigarettes. We had to change the room. The shower was hard to figure out and the air conditioner was bad.The room was too warm so didn't sleep well. I think the hotel is overpriced and next time we're in London we will find another hotel.
from Fort Mill, South Carolina
Submitted on 03-07-2016
Location great, rooms comfortable & staff helpful. I asked the manager to book me a taxi for a 1:30 PM pick up on the day of my departure. Much to my surprise, after spending five nights there, they insisted I pay £1 per bag to hold my bags since I had checked out, unbelievable. When I asked if they were serious, the desk attendant said the charge is mentioned in the hotel documents. I travel a lot, stay in various classes of hotels and have never run into this. There are plenty of other hote... Read more
from
Submitted on 04-07-2016
I really loved staying at this hotel! It is almost directly across the street from Hyde Park and it is just around the corner from the Lancaster Gate Underground station, which is helpful because this hotel is not very close to a lot of the tourist destinations. There is also a small convenience store just before you get to the station, which is good for grabbing any small travel essentials. The complimentary breakfast was not great, but the dinner menu was quite good. The Swan pub is a shor... Read more
from Nottingham, United Kingdom
Submitted on 08-07-2016
My wife and I stayed here recently for 1 night, having booked a room at the last minute. Our room was in the basement, and we found it to be adequate for our needs but it was quite cramped. We thought the bed was a little on the soft side and had a couple of rogue springs that fired off every now and then! But the room itself was quiet and we slept pretty well on the whole. The best thing about this hotel in my opinion is the location. It's a stone's throw away from Hyde Park and just 5-10 minu... Read more
from
Submitted on 09-07-2016
The Lancaster hotel is a lovely hotel. Great staff and breakfast buffet Near two underground stations that take you to Oxford circus. Hyde park is just down the road. Would definitely stay here again. Also a few local shops a d pubs near by so you always have something to do.
from Norwich, United Kingdom
Submitted on 09-07-2016
What a hassle we had from the start. After several phone calls and being told yes your card payment has gone through. Your card payment hasn't gone through and finally we used a different station it has gone through. Once we got there we put our cases in one of the rooms and went out. When we came back our room and cases have been move into the loudest room ever. Where our rooms were right next to the air con generators. Not a wink of sleep. The only saving grace was Andrew the duty manager lov... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 13-07-2016
Booked this as near Hyde Park for Take That concert. Booked with Superbreak and it did have mixed reviews but I have stayed in many London hotels and for a three star and the amount we paid it was excellent. In a quiet street with walking distance of Kensington Park Hyde Park and we walked to Notting Hill. Yes a que for breakfast on Sunday as hotel very busy but not a problem. Room clean and comfortable no issues reception staff very friendly. Would stay again.
from Grantham, United Kingdom
Submitted on 13-07-2016
We stopped here for one night and assumed it would be quite nice. It was a little disappointing as the decor was very dated and it felt a bit grubby and old. The pictures on the wall were really creepy too! Could do with an overhaul but despite this we had a comfortable night.
from
Submitted on 13-07-2016
Very friendly welcome for us. We were able to leave our bag at 11.00 as we were heading for a concert in Hyde Park. Quiet location and good sized comfortable room on ground floor. Doors on corridor a bit noisy but nothing too obtrusive. Good breakfast but be warned that there are queues after 9am as not enough free tables.
from United Kingdom
Submitted on 13-07-2016
Excellent hotel in a great location across the road from Hyde Park. So good will be returning in September. Reasonably priced offering an excellent room with breakfast. Lovely restaurant which has been recently refurbished.
from East Tennessee
Submitted on 14-07-2016
Good for proximity to Kensington Gardens area, just around the block from the garden walkways. Comfortable, quiet, reasonably priced (with airline fare package). Breakfast is 12.50 GBP unless you reserve a fare with breakfast included, but it's a generous buffet with typical eggs, protein, fruits, cereals, and lots of breads. Perfect for our trip!
from Auckland, New Zealand
Submitted on 14-07-2016
We stayed at this Hotel twice, the first time we had a room in need of renovation. I know London is notorious for small rooms but ours was ridiculous. With two adults and two suitcases there was no room in the room to move. Bathroom tidy and small, need renovation. We were tucked away in the back corner of the hotel on 2nd floor. The second time we stayed were put into a renovated room on the lower ground floor. this room had been renovated and was lovely. Still small but we had a lot more room... Read more
from
Submitted on 15-07-2016
Rooms are nice, maybe little bit small, but well kept and clean. Free WiFi. Breakfast is marvellous! Good situation on a quiet street, only couple minutes walk to bus or Lancaster Gate tube and Hyde Park. Staff is very friendly and helpfull. We have enjoyed our visits very much!
from
Submitted on 17-07-2016
Stayed one night, for a concert at Hyde Park. Location is great, walkable from Paddington, and easy access to Tube and bus routes too. Hotel is located in a quiet street just across from Hyde Park, and looks impressive from the outside. Check in was smooth and efficient, with an engaging and personable member of the team, sorry I don't remember his name - we expected to leave our bags, as we had to arrive prior to official check-in times, but were able to have immediate access to our room, which... Read more
from Brick, New Jersey
Submitted on 21-07-2016
we Stayed 4 nights Location was great, really nice area, several places to eat nearby and safe to walk around, very close to buses and underground Room was clean. Showers had great water pressure, Beds not super comfy but we were exhausted and slept anyway. Staff was friendly and very helpful. Hotel was older which was charming . We had breakfast included , it was good. typical English food. One important note The lifts took you up to floors but then there were addtional random stair... Read more
from Christchurch, New Zealand
Submitted on 22-07-2016
Spent a week in London at Lancaster Gate Hotel. Very good location with a short walk to underground and a good local shopping area. Situated in a quiet street very close to Kensington Palace and Hyde Park. Reasonable size room and spacious bathroom. We were on the first floor but a long way from the lift and had some stairs as well.
from Seattle, Washington
Submitted on 24-07-2016
We only stayed here for one night at the end of a trip but it was very pleasant. The room was small but for just one night, was comfortable. If I were going to stay longer, I would ask for a larger room. The location is great, the tube is very close by, Paddington station about a 10 minute walk, Hyde Park and Kensington Gardens a few blocks away, plenty of grocery stores and moderately priced shopping a 5 minute walk away. The staff was friendly and helpful, the room was clean and we were ple... Read more
from Wales
Submitted on 25-07-2016
We booked a one night stay here for part of my daughters hen weekend through low cost holidays. As we heared they had gone into administration we phoned the hotel on Monday and they confirmed the booking and said all paid for. We turned up on Saturday 23rd only to be told the booking was cancelled two hours after we phoned. I was not very happy but it had crossed my mind things were not going to be straightforward. The receptionist then said they were fully booked but there are plenty of hotels ... Read more
from Brisbane, Australia
Submitted on 26-07-2016
Just a street back from Hyde Park and a short walk from a Tube Station, the Lancaster is in a great position to get around town, or to stroll through Hyde Park or visit Kensington Palace. While the rooms are typically small, they are very comfortable, the bathroom was lovely and both were very clean. Breakfast was delicious although very busy at peak times. Overall a great place to stay.
from Isle of Wight, United Kingdom
Submitted on 30-07-2016
My wife and I spent one night at this hotel. We were in London for a show, (Jersey Boys), which was excellent by the way. The position of the hotel is what first attracted me to it as it is very close to all central London has to offer but is quietly positioned very close to Hyde Park. The room was very clean, as was the bathroom. The bed was very comfortable with good quality linen. A very good buffet style breakfast is offered, which catered for most tastes and was of a high standard. Very ple... Read more
from
Submitted on 30-07-2016
Now to start the hotel rooms are older. If you want modern and fancy this is not your stop. However, the hotel is clean and the staff is very friendly. Great bar area for winding down after a long day out sightseeing. The breakfast buffet is plentiful and tasty. The hotel is in a perfect central location to the trains and busses. In one direction you can walk to Notting Hill and Portobello Rd. In the opposite direction you can walk to Oxford and Bond Streets (Bond St is a little further down so... Read more
from Las Vegas, NV
Submitted on 30-07-2016
We just stayed the past three nights. The hotel was included with our flight package and was a good deal. The location is close to Hyde Park and Kensington Palace and in between Lancaster Gate and Queensway tube stations. It is closer to Queensway, so after a long day of sightseeing, if your feet are sore, go the extra stop and backtrack. My husband and son liked the harder bed, but it was a little too hard for me. The room overall is small, but I knew that going in. The shower has fan... Read more
from Swansea, United Kingdom
Submitted on 30-07-2016
Stayed here for 3 nights with my daughter when we went to a concert in Hyde Park. Lovely and close to the park also easy access to the city via close tube station. The hotel is lovely very clean and well presented. All the staff that we dealt with were polite and very helpful. Our room was rather small but that was also very clean and well presented. There was a problem with the mattress after the first night but after telling reception we returned to find a new one. There was a strange noise i... Read more
from Platja de palma
Submitted on 02-08-2016
Stayed here for three nights recently and we really enjoyed it. We got a room on the third floor and it was a nice clean room, maybe the beds were a little hard but you slept good anyway. The location of the hotel is perfect near Hyde Park and Its easy to go anywhere by underground train or bus. The staff was friendly and the food was good so i can really recomend this hotel. !
from
Submitted on 03-08-2016
Good hotel in nice area. Close to underground but also short walk to Oxford St. Room very clean and comfortable. We arrived early about 10 am planning to leave our cases till we could check in but room was ready which was excellent. Good shower. Breakfast choice not as varied as in some hotels but more than adequate and good quality. Would have no hesitation in recommending this hotel to anyone visiting London.
from
Submitted on 03-08-2016
Stayed recently for 2 nights. The location was convenient for getting to the Hyde Park HOHO bus area. The staff was helpful and friendly. We were early so they held our luggage at the front desk while we toured the city during the day. WiFi was included (limited usage but it was enough for us) and worked well in the room. Breakfast buffet was included and was good with plenty of options. The room(127) was clean, but quite small. Others we traveled with laughed at the size as theirs were both muc... Read more
from
Submitted on 03-08-2016
We were looking forward to staying at the hotel as we had stayed there before and it was very good. We booked a Hyde Park view from our room. When we arrived we were told that they didnt have any park view rooms left!! strange as we had only received confirmation of a park view the day before. After some negotiation we were offered breakfast free of charge for our stay. Fair enough - however, when my husband opted for the 'freshly cooked breakfast' it was dry and the eggs were rock hard - m... Read more
from
Submitted on 06-08-2016
This was a two night stay with two West End shows booked. The days were free to relax and take in whatever was on offer. The hotel offered such a convenient location allowing you to walk from Paddington rail station. With Hyde Park only steps away it was a perfect opportunity to enjoy the park. Tube and bus services could not be better for this hotel stay. Staff were friendly, helpful and breakfast excellent. Only downside was lots of roadworks immediately outside which was beyond the hotel's co... Read more
from Cairns, Australia
Submitted on 08-08-2016
Overpriced for the low standard and size of rooms, at the end of the stay the hotel called a taxi for us, the taxi had no sign or meter and was a normal car, the driver charged double the price of a licenced taxi and refused to discuss why, we have stayed at better for the money, only the location was good, would stay elsewhere next time.
from Birmingham, United Kingdom
Submitted on 10-08-2016
Attending the BST Carole King concert, this hotel is ideally placed opposite Hyde Park. Easy to get to on the tube, the hotel staff were friendly and helpful. We arrived early,left our luggage at reception and returned to find it in our room waiting. The bedroom was adequate, I've certainly stayed in smaller , more expensive rooms in the centre of london. The breakfast was good with plenty of choice. I would have no hesitation in staying here for an overnight stay again. As this was a birthday c... Read more
from Melbourne, Australia
Submitted on 10-08-2016
We stayed at the Lancaster Gate on recommendation by our travel agent on a 3 night visit to London for holidays. Our initial impression was that the hotel was in a great location allowing us to take the tube from Heathrow into Lancaster Gate station and then taking a short walk to the hotel. Kensington Gardens are at the end of the street and during our stay we walked over these including Kensington Palace, Hyde Park, Knightsbridge, Oxford street and many more tourist sights directly from our ho... Read more
from Cincinnati, Ohio
Submitted on 11-08-2016
My husband and I stayed here for three nights for our first trip to London. We booked through a third party and our price included hotel with breakfast and airfare, so I can't comment on the price. All of the staff we encountered were very friendly. The room wasn't the cleanest, particularly the bathroom. The white shower curtain was dirty at the bottom. The room was small, especially the bathroom. I made a joke that I could wash my hands from the toilet. The hotel was located in a cute area an... Read more
from Peoria, Illinois
Submitted on 12-08-2016
Even though they have an elevator we still had to go up about 10 steps (which is not nice with 50 pound suitcases). they did tell us paddington train station was close and gave us fliers for local attractions. we followed a map to find paddington station. it was about a 10 minute walk to paddington train station where we took a train to heathrow. only had desert at the bar with rather poor service and expensive mediocre desserts.
from
Submitted on 12-08-2016
I recently stayed at this hotel on my first solo trip overseas. Staff were so friendly and helpful, and was lovely to just chat with them. The valet boys upon arrival were so much help and very friendly, you could see they loved their job and even told me they loved working at this hotel which says something in itself. I had a 6 day tour booked for IRELAND and couldn't take my small suitcase so they offered to store it for me for 9 days no charge. My room was magnificent, bed so soft, pillows as... Read more
from Newcastle, Australia
Submitted on 14-08-2016
Wow!!! What a way to start and finish a "Elegance of Great Britain" Insight tour! Rooms were immaculately maintained room daily, & the restaurant downstairs was excellent. Staff were friendly, attentive & professional. The location is supreme, as it is centrally located to London. Definitely, staying here again & recommending it to our loved ones. Thank you all for looking after us so well!!
from
Submitted on 23-08-2016
I stayed here for a weekend in July. I felt like I had to go on a hunt for my room as it wasn't as easy as following the corridor. I had to go out a door and up some stairs and round the corner. Not great with luggage. Also the air con wasn't working so the room was very stuffy. The pillows were flat but I was sleeping alone so able to use both pillows. It's in a central location to enjoy the park up the road. It's close to 2 tube stations. If you're not spending much time in the hotel / out enj... Read more
from
Submitted on 23-08-2016
You get for what you paid, not a luxury but a comfort and the price is right considering its location and convenience to many things including transportation and the Hyde park. Staff are very nice and helpful, and the best thing ever is having a towel warmer in the bathroom!
from Wisbech, United Kingdom
Submitted on 24-08-2016
A very nice well place hotel. Staff very nice and helpful. Breakfast can be a bit busy although we always got a table. Room was clean and well looked after. Reception was quite knowledgeable about London and provided us with a map with places marked up that we were interested in.. Wife and I would go there again
from Huddersfield, United Kingdom
Submitted on 01-09-2016
Accomodation fine. Breakfast slightly disorganised and fried eggs only available if ordered. Seem to need to queue before food replaced eg bacon ran out and had to wait. Second visit and will probably return as price was competitive.
from Atlanta, Georgia
Submitted on 03-09-2016
Very good location, right by Hyde/Kennisinton Parks. But the facility is not good. They stuck us in the basement the first night and the room was not big enough to turn around in. The smell (musty) was so bad that I requested a move, so we were moved to the main floor, the route to get to our room was like going through a maze, up steps, down a hall, through a door and down steps then it split to stairs up or down, we had to go back up through another door and down the hall around the coner. Tot... Read more
from Saint Louis, Missouri
Submitted on 09-09-2016
I personally didn't have any issues with this hotel. It was centrally located near Hype Park & Kensington Castle & near the Queensway Underground station. The rooms were small but that was expected. The group received documents which included how hotels in Europe were set up. i.e. Nothing like US hotels. The hotel restaurant was decent. I thought that having what appeared to be baked beans for breakfast was a bit strange. But the dinner was actually good our first night. The hotel lobby was smal... Read more
from Dundee, United Kingdom
Submitted on 12-09-2016
Nice hotel and location. Good hotel to be based for business or leisure, close the the west end, £15 in a taxi, 5 min walk from Lancaster Gate tube. Reasonable pricing and friendly staff. Would recommend highly
from Croydon, United Kingdom
Submitted on 13-09-2016
The Lancaster is a lovely hotel very close to a tube station in central London, looks as great outside s it does in the photos, however the room we stayed in has not had an update since the 1980s. It was a great size room and the most powerful shower I have ever been in, but just a bit behind the times and in need of some TLC . Also the view from our room was a brick wall,
from
Submitted on 17-09-2016
Hotel was ok, bed was very uncomfortable and couldn't get a beer when we got back as the bar was shut at 1am. Staff at check in were really nice, bar staff were not so friendly. Breakfast was passable although they left our tea on the side so it was stewed.
from Toronto
Submitted on 19-09-2016
Moved to another room part way through our stay because the basement room we initially had was noisy. I could literally hear the hand dryer go off every time someone used the public bathroom downstairs Staff was excellent and very accommodating which made the stay positive In a quieter location near Hyde Park a bit out of the way from downtown London but there are a couple of underground stations nearby The room was clean and functional
from Muar, Malaysia
Submitted on 20-09-2016
This hotel is located near Hyde park and Kensingto gardens. Bus stop is just 150 meters away and 2 underground stations - Lancaster gate on one side and Queensway on the other are about 400-500m away. The location is quiet and upmarket and a few restaurants are located in the vicinity. The hotel has its own restaurant which is quite decent. The negative point was that there was no variation in the breakfast items served on all four days of our stay.
from
Submitted on 21-09-2016
The door in our room was extremely faulty where you had to use extreme force to open or close the door to the toilet. This was causes by the uneven tiles in the toilet. One of the tiles in the room was jutting out which became really sharp. The paint on the door was coming of part by part. The floors of the hotel were sometimes uneven for some reason with bumps here and there. I had breakfast in the hotels eating area, it wasn't that bad but it was most of the time dirty with crumbs littering th... Read more
from
Submitted on 21-09-2016
The room was located on the ground floor. The view was to the yard ‚?? right into an old ventilation. And the windows could not open. The bathroom looked nice but the shower was to short, so we had to stand with our backs in a weird position. There were noise all the time from ventilation and air-con and it sounded like we slept on a giant generator. Not very nice.
from Truro, United Kingdom
Submitted on 21-09-2016
Aim to please. This hotel surprised us, excellent facilities, good size room and on suite . Tea/coffee in room, safe & hair dryer. Breakfasts were fresh with hot food as well as cold, eggs cooked to your liking on request. Seating a little to snug for my liking but he ho we enjoyed our stay. Thanks to the very helpful, friendly staff, they made it a memorable stay.
from Canada
Submitted on 21-09-2016
We spent nine days in this hotel and we were very content about our stay. Firstly, the location, easily accessible by subway, nice neighborhood. The rooms are nice, clean, modern and have good size. Add to all that an excellent price and you have one of the best value for the money in London! Bonus, the excellent service at the front desk. Any question is answered, help is always given, any issues we had about the room were fixed in no time. Above expectations!
from Liverpool, United Kingdom
Submitted on 23-09-2016
Second time we have stayed in the Lancaster Gate. Very central walking distance for Hyde park and local attractions. Choice of two near by tube stations. Friendly staff, wide variety at breakfast . There was a leak in our room the second morning but we were quickly moved to another room. Enjoyed our stay would visit again.
from
Submitted on 23-09-2016
Stayed here for 5 nights early Sept. this is the second time we have stayed here. the hotel has a great location just off Bayswater Rd. It is 5-8 Minute walk to two tube stations. 5 minute walk to Hyde Park and 10-12 minute walk to Kensington Palace So easy to get anywhere in central London. The room was very clean and tidy decent size for London. The staff were very friendly and helpful. The breakfast was good very nice selection. would recommend including the breakfast when booking. We did not... Read more
from Atlanta, Georgia
Submitted on 24-09-2016
This was our first trip to London and the location of this hotel is great. It is across the street from Kensington garden and a short walk to the palace. It also was close to the tube and hop on/hop off bus line. The room we had, however, was in the basement and was very small with a bed that was not very comfortable. The room was also not quiet and we knew it whenever someone in our hall use the shower. The staff often had English as a second language so while they were pleasant and helpful, th... Read more
from Toowoomba, Australia
Submitted on 24-09-2016
Loved this place. Staff were sooo accommodating . Really relaxed atmosphere and convenient to transport, restaurants ; hotels; parks; everything one wants without the hassle of inner London. Highly recommended.
from Bozeman, Montana
Submitted on 26-09-2016
This hotel was a great value just a block from Hyde Park and several Tube lines. The room was comfortable and plenty of space for the two of us. Considering that rate included breakfast each morning, the rate was exceptional for London. The breakfast included a selection of hot foods, breads, meats and cheeses, and cereals. This was a great value hotel in a terrific location and I would definitely stay here again on a visit to London.
from
Submitted on 28-09-2016
Good location, good breakfast, nice and polite employees. The room was a litlle bit too small. Next to Hyde park and very close to city centre. Metro station is 5 minutes away. Will come back again, satisfied.
from Utica, Illinois
Submitted on 29-09-2016
Lancaster Gate Hotel was in the perfect location for taking the tube and also SO convenient to the bus stop. Just a short walk to both.. It was our first time in London and we were surprised at the nice breakfast buffet offered. The dining room for breakfast was so pleasant with the pretty stained glass windows. Our room was very quiet but with not such a great view because it was off the street. The staff was very helpful with directions and such. I would stay here again.
from
Submitted on 02-10-2016
We stayed in this hotel for 11 days.The hotel is a smaller hotel, and the room was bit smaller than what we are used. The good news was the room well appointed with a good internet connection.m I suggest that you book a package with the Breakfast package it saves 12 pounds per person per day. The buffet breakfast was pretty complete. The location was outstanding for us. It is right across the road from Hyde Park. It is only a 30 min stroll to Buckingham Palace. The buses run down Bayswa... Read more
from newzealand
Submitted on 03-10-2016
Although we had booked months in advance, and although we were staying at the hotel for six nights, we were allocated a rather dark room in the basement on arrival. On querying this we were offered another room - in the basement - but subsequently were moved to a much nicer room on Level 3. It was impossible to get Wifi in the basement, which would have affected our planning had we not been given a different room. The hotel was in a great location for accessing different parts of London and i... Read more
from York
Submitted on 04-10-2016
I had an evening meal here on the night that I stayed. I had fish and chips and the fish and the chips looked like they were basic frozen stuff. Tasted ok though. The room was in the basement floor. It was very warm and the air conditioning was next to useless. Didn't get much sleep. The room facilities were quite low. No Iron and Ironing board in the rooms. I did not have any noise issues. Breakfast was average. No fried eggs but scrambled. There was no grapefruit segments but tinned pears, pi... Read more
from Sydney, Australia
Submitted on 04-10-2016
Just checked out of this hotel. We had 5 nights here,the service was excellent, the breakfast was good with plenty of variety. This hotel is in a fabulous location and kept very clean. My only complaint would be that the bed was hard and uncomfortable. Great stay.
from Tel Aviv District, Israel
Submitted on 05-10-2016
Spent 3 nights. Overall experience was good. The room was pleasant and clean, the location is great near 2 tube stations. The breakfast was extra charge but you can take the subway and find somewhere to eat outside. Overall, good value for money for someone who is looking for a quiet modest hotel.
from London, United Kingdom
Submitted on 06-10-2016
I've never been given a basement room in a hotel before. It was a tiny, dark single with very poor wifi reception and bars over the frosted glass window. You needed a torch to see inside the wardrobe, and there wasn't space to close the bathroom door while brushing your teeth. Not very nice. Luckily it was only a one night stop for work, and I was out for most of the evening. The breakfast was ok in the morning. It's difficult to think about value, as everything in this part of London is insan... Read more
from Tauranga
Submitted on 09-10-2016
I stayed in this hotel recently and overall experience was very good.Location is ideal.Close to tube station but also in a very nice quiet area.Staff were wonderful.The breakfast was very good and plentiful,and a good menu for late meals/ dinner. Lovely relaxing lounge with bar. Would definitely recommend this hotel
from County Kildare, Ireland
Submitted on 10-10-2016
I had never had a basement room before and I certainly wouldn't recommend it in this hotel. Firstly there were two of us. It was a twin room which was what we had asked for but it was tiny...more like what you would expect for a single room. The windows were frosted and locked and alarmed as we were overlooking the street. It was absolutely roasting when we arrived and we had the air con on in order to cool the place down. I would have expected that this be done by housekeeping in advance. ... Read more
from
Submitted on 11-10-2016
location great, restaurant was nice, but rooms do need a bit of TLC, dated furniture ,small and cramped, and my twin room had a slight foisty smell, but id never put anyone off staying there, staff very pleasant and its a lovely lovely breakfast, little bit of work on the rooms and it will be a great hotel not just average,,,,,
from Howell, New Jersey
Submitted on 15-10-2016
We stayed on the third floor. We had a twin room. That means twin beds (my husband fell out of one one night). The room is small, but you have to remember this is London. This same hotel room would cost a fortune in New York. The room was very clean. The television was good and we had a nice view of the street. The staff did a great job servicing the room every day. The staff was friendly and polite. The location is fantastic. It is a block off Hyde Park and an easy walk from the Lancaster G... Read more
from
Submitted on 16-10-2016
We stayed in a twin room, a little small maybe but we were only staying for one night so it didn't bother us. Our room was on the fourth floor at the front of the hotel. I was impressed with how clean and tidy the room was. Tea and coffee making facilities were available, they were hiding in a draw :) When we came back to our room in the evening there was a drain type smell coming from the bathroom. Upon having a shower I ended up with the bath filling up to my ankles as the bath struggled to d... Read more
from
Submitted on 18-10-2016
First time in London and I chose this hotel because it seemed like a good value hotel and the location seemed perfect. I was not disappointed. It was very nice and the staff was excellent. The room was clean and comfortable.The breakfast was very good but after the 4th day I was ready for a bit more variety. The only problem we had was with the water temperature in the shower. It would suddenly go very very hot the ice cold. That is the one and only complaint I had. Over all a nice hotel and I w... Read more
from Tel Aviv, Israel
Submitted on 28-10-2016
the hotel located next to 2 tube stations and bus stops. it located on a beatiful and quiet street. we got a nice room on the 1st floor that was clean and comfy. the staff are very nice and the check in &out was quick. the breakfast is an ordinary english breakfast but we sure found what to eat, free wifi+safe.
from Newcastle, Australia
Submitted on 29-10-2016
Lancaster Gate hotel is a good base for a visit to London. It is conveniently located a few minutes walk from A couple of underground stations - Lancaster Gate (Central line), Bayswater (Circle and District line) and is about 15 minutes from Paddington train and underground stations where you can connect to the Bakerloo and Hammersmith lines, the Heathrow express and Greater Western trains. There are also a number of buses that pass nearby. The rooms are generous with ample hanging space and a ... Read more
from Perth Australia
Submitted on 29-10-2016
I stayed here for two nights. The room was small but comfortable. Quite good value for money. Some of the staff were not very friendly. My biggest negative was that I could not get the internet to work in my room. I went to reception on 3 occasions but the problem wasn't resolved. Overall this is a good and reasonable Hotel to stay, and in a good location
from New York, USA
Submitted on 01-11-2016
The hotel was clean and comfortable. The hotel was able to give us an early check-in after a long international flight which was amazing. We had twin room on the 1st floor (one floor up from the lobby). There was not much outside noise and overall was very quiet. The room was small but comfortable enough. We had 2 twin beds and enough room for our luggage. The wifi worked great and was fast enough. We had breakfast every day which was the standard English breakfast (not my favorite) but plen... Read more
from
Submitted on 03-11-2016
Esay walk from Paddington dragging a suitcase. Quiet street 1 short block away from Hyde Park. Close to 2 underground stations. We choose the area for a 5 day stay since we could walk, tube or train to see the sites. The hotel was modern and clean. Our room had 2 twin beds and was adequate in size. It faced the street but was quiet. The walls were very thin as we could hear our neighbours singing every now and then. The breakfast buffet was good, but a little pricey. We tried local cafes the r... Read more
from Sarasota, Florida
Submitted on 05-11-2016
The rooms are not large but the amenities in the hotel and the service are above average for the cost. We especially enjoyed the comfort of having a drink and light snack in the lounge, and the full dinner in the Thai restaurant. The breakfast buffet is superior and the view out to a busy street and Hyde Park makes you want to linger and be glad you are not hurrying to work.
from Tel Aviv, Israel
Submitted on 06-11-2016
Stayed at the hotel 5 nights and very enjoyed it. On the pros side: location, breakfast, service, shower stream (my personal fetish :-)), and the price. On the cons side: rooms a little bit small and outdated. Definitely would come back on my next trip to London.
from Oslo, Norway
Submitted on 07-11-2016
Have been staying here earlier and find the hotel at a great location, close to Lancaster Gate , Bayswater og Queensway tubestation, Lokated in a quiet street. Not far to walk to Paddington station. Also close to the mainroad where you can take the bus. The lovely Hyde Park close by. This time we had breakfast wich was fine, nice and helpfull staff in the breakfastroom. We stayed on the 2 nd floor, a small room but when i London you don`t stay in the room other than sleeping. The shower wasn`t... Read more
from
Submitted on 08-11-2016
I have stayed in this hotel for 3 months and I would highly recommend this hotel for both business and pleasure. The reception team are excellent and always ensure my preferred room is available and ready for my arrive every Monday. I eat in the restaurant most evenings and all the staff are excellent. In particular Sarah is always behind the bar to greet me with a smile. I am very fussy but again Sarah goes that extra mile and ensure my order is to how I like it. For me it's people like Sarah... Read more
from Dublin, Ireland
Submitted on 08-11-2016
Very welcoming staff and hotel is ideally located for a stay in London. Within walking distance of Oxford Street, Harrods, Kensington and very close to a couple of tube stations. Nice breakfast provided
from Cincinnati, Ohio
Submitted on 10-11-2016
We stayed at the Lancaster Gate Hotel for 3 nights during our Honeymoon! The staff was very friendly and helpful. The room was a little small, but we weren't there to be in the room the whole time! The hotel had a breakfast buffet every morning that was really good! It is in a great location near Hyde Park and Kensington Palace!!
from Manila, Philippines
Submitted on 15-11-2016
Hotel is a 5 minute walk to Lancaster Gate tube station, and a 15 minute walk to Paddington station for the Heathrow express. Helpful to find the hotel with the assistance of Google maps. Hyde Park is a short walk from this hotel. The street where the hotel is located is quiet. If you need a convenient store, only one at the corner is nearby. As to restos, the nearest is a Greek tavern also at the corner near the convenient store. Rooms are ok, but the floors squeak. No toothbrush set for ... Read more
from Amman, Jordan
Submitted on 17-11-2016
Good location.co operatvie staff.clean.good rooms.many tv channales.very good breakfast. Nice bathrooms. Better than the 4 stars I livid in before in london. I will give it 8.8 from 10 And I consider it a 4 star hotel rather than 3 stars. I recommended strongly. Regards Dr.Basri
from
Submitted on 17-11-2016
Good points: Location good, quiet street, room adequate for a night. Decor okay. Clean tidy etc. Bad points: Window had been left open when checked in so consequently my room was freezing! No kettle or tea/coffee making facilities - I'm sorry but this is a basic fail! This is the first and only hotel I've ever experienced this in. Also bed not particularly comfy. It was okay. Just okay. Wouldn't rush back next time I'm in London.
from New York City, New York
Submitted on 19-11-2016
The rooms are very small and need some updating but overall for the price and location this place is good. The restaurant is tasty and the breakfast buffet in particular nice. Staff are friendly. I'd recommend staying here if you would like to be near the centre of London for business or pleasure
from Chesterfield, United Kingdom
Submitted on 20-11-2016
Just got back from our night away ( Hyde park winter wonderland) our room was really big very surprised as usually for us it's always a small room . Subway is only a short walk away otherwise it's a fair walk to Marble Arch . Would definitely stay here again . Breakfast was all you can eat buffet at £12 adult £6 child . Check in wAs at 3 pm but check out isn't till 12 pm
from Jerusalem, Israel
Submitted on 21-11-2016
The place is nice looking and welcoming, very kind and helpful staff. The rooms are reasonably sized (for London), a little outdated, but clean and comfortable, everything you need for a few days stay in central London. 5 minutes walk from either Lancaster Gate or Queensway tube stations, many restaurants and shops in walking distance. I would recommend it to anyone and will definitely be back again. One Issue I was not happy about is that one of the two elevators was broken the entire time we w... Read more
from
Submitted on 22-11-2016
The Lancaster Gate hotel was originally built in the late seventeen hundreds, was a Gentlemens club for some time, a U S service men's club during the war years and finally converted to its current usage in the mid 1900's. It is nicely appointed with comfortable modern rooms, a good breakfast and the Restaurant provides good fair for the evening meal. We are half way through our 5 day stay and have been impressed with the friendly efficiency of the staff. A problem with our shower was repair... Read more
from Yorkshire Dales National Park, United Kingdom
Submitted on 22-11-2016
Just come back from staying in this hotel. A few issues with this hotel, we arrived on Friday got stuck in the lift for 20 mins + with 4 other people 1 of whom had a panic attack. When eventually the lift doors were released there was NO WORD OF APOLOGY from the hotel staff, our room was clean and tidy but quite small. the heating wasn't working so we had to ask if we could move rooms as the heating couldn't be fixed didn't think we could have got a smaller room but they managed to find one.... Read more
from Swindon, United Kingdom
Submitted on 22-11-2016
Spent a couple of nights here last week. Good clean hotel, breakfast was good but busy! all you want for a short stay in London. Lining was crisp and clean, TV and Safe in the room and plenty of towels in the bathroom.
from West Yorkshire
Submitted on 23-11-2016
I stayed here last night for business. The room was a good size for central London, price was very reasonable. Check in and check out experience was very good. The room was a little dated but the bed was very comfortable and everything was clean. Improvements the hotel could make include: fresh milk on tables at breakfast instead of milk portions. In room the shower was very old and not very high up on the wall I would stay again
from Male
Submitted on 25-11-2016
Nice hotel just few minutes from number of tube stations and restaurants. Easily accessible to parks and places of interest in London. Room and bathroom is well cleaned. On checking we told the receptionist Mohamed that I would like to guarantee the booking with credit card and I will pay by cash as I need to change money. After talking with his supervisor he agreed to accept initial £100 for that night and asked to pay the rest the next day. Then he asked about the payment three times before n... Read more
from Pontefract, United Kingdom
Submitted on 27-11-2016
Hotel handy for underground and bus. Room spacious and clean. Asked for room with walk in shower on check in and was given one no problem. Although staff have limited spoken English were very polite and helpful. Food in restaurant good and reasonably priced.
from merstham
Submitted on 28-11-2016
What a beautiful hotel From the staff, to the food , to the ambience, everything is 5 star. Went here for an annual Company presentation and everyone was so impressed. Stayed overnight and everything was perfect.
from Stoke-on-Trent, United Kingdom
Submitted on 29-11-2016
Nice quiet Hotel in the backstreets of London but within walking distance of Hyde Park which is what we wanted. Our rooms looked newly decorated and the linens and towels looked new, all very fresh and clean. Some of the staff didn't speak very good English but it didn't stop them from mixing up some really good cocktails, 2 for £8.50 which was great. Dinner was good, Thai green curry, Risotto, and a Greek meze. Good choice for Breakfast, Full English very good. Were happy to store our luggage... Read more
from Wales
Submitted on 29-11-2016
On the surface this hotel looks good but unfortunately the room I was allocated was located in the basement at the front of the hotel. There was constant noise from the ground floor above and early in the morning coach tours gathered close by and the noise was unbearable. The one reason for staying in hotels is to get a good nights sleep and the Lancaster Gate failed to provide this.
from Crested Butte, Colorado
Submitted on 30-11-2016
Private room with 2 single beds in basement of hotel worked well as we really just needed a place to sleep. Comfortable, clean and safe. Full sized tub and shower had good pressure and heat. Staff was very friendly. Hotel has a bar that we visited one night with good service and a restaurant we did not eat at.
from Bucharest, Romania
Submitted on 02-12-2016
The room was clean and the bed was comfortable. It is a combination of old and new styles that fit good. One small thing that can be improved is that at entrance you have air condition system, bed is in the middle of the room and the window (old style) was not closing perfect.
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