Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

FINAL DAY: 10% Off Hotel or $100 Off Pkg

Hilton London Olympia

London, England, United Kingdom (LHR)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 2189 reviews
Kensington is home to Holland Park, the Royal abode of Kensington Palace, and is near Hyde Park and Notting Hill. Experience a fashionable district i
Room & Rates
Junior Suite, One Double Bed - Hilton London Olympia - 1

Junior Suite, One Double Bed

  • One Double Bed
Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Air conditioning, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

Hide room details
Double Hilton Guestroom - Hilton London Olympia - 2

Double Hilton Guestroom

1 double bed. Desk. Television with premium satellite channels and pay movies. Wireless Internet access (surcharge). Multi-line phone. Complimentary weekday newspapers. Minibar. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Clock radio. Iron/ironing board. Air conditioning. Non-Smoking.
Hide room details
Double Hilton Deluxe Room - Hilton London Olympia - 3

Double Hilton Deluxe Room

1 double bed. Desk. Television with premium satellite channels and pay movies. Wireless Internet access (surcharge). Multi-line speakerphone. Complimentary weekday newspapers. Minibar. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Clock radio. Iron/ironing board. Air conditioning. Cribs (infant beds) available upon request. Non-Smoking.
Hide room details
Executive, One Double Bed - Hilton London Olympia - 4

Executive, One Double Bed

  • One Double Bed
Wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Air conditioning, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

Hide room details
Double Hilton Suite - Hilton London Olympia - 5

Double Hilton Suite

This room features a separate lounge, executive lounge access, Wi-Fi, slippers, bathrobes and upgraded toiletries.
Hide room details
Executive, One King Bed - Hilton London Olympia - 6

Executive, One King Bed

  • One King Bed
Wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Air conditioning, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

Hide room details
King Bed with Sofa - Hilton London Olympia - 7

King Bed with Sofa

  • One King Bed
Wireless Internet access (surcharge) keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Air conditioning, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Hide room details
Single Hilton Guestroom - Hilton London Olympia - 8

Single Hilton Guestroom

1 single bed. Desk. Television with premium satellite channels and pay movies. Wireless Internet access (surcharge). Complimentary weekday newspapers. Minibar. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Clock radio. Iron/ironing board. Air conditioning. Non-Smoking.
Hide room details
Twin Hilton Guestroom - Hilton London Olympia - 9

Twin Hilton Guestroom

1 twin bed. Desk. Television with premium satellite channels and pay movies. Wireless Internet access (surcharge). Multi-line phone. Complimentary weekday newspapers. Minibar. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Clock radio. Iron/ironing board. Air conditioning. Non-Smoking.
Hide room details
Twin Hilton Deluxe Rooms - Hilton London Olympia - 10

Twin Hilton Deluxe Rooms

2 Twin Beds. Desk. Television with premium satellite channels and pay movies. Wireless Internet access (surcharge). Multi-line speakerphone. Complimentary weekday newspapers. Minibar. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Clock radio. Iron/ironing board. Air conditioning. Cribs (infant beds) available upon request. Non-Smoking.
Hide room details
Hilton Twin Executive - Hilton London Olympia - 11

Hilton Twin Executive

  • Two Twin Beds
Wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Air conditioning, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Hide room details
Hilton London Olympia
380 Kensington High Street, London, United Kingdom W14 8NL


Business Services:
  • Audio/Visual Equipment Rental
  • Business Center
  • Express Mail
  • Fax
  • Meeting Rooms
  • Photo Copying Service
  • Printer
  • Video Conferencing Available
Family Services:
  • Babysitting Service
  • Children's Menu
  • Cribs
  • High chairs


Hotel Services:
  • Automated Teller (ATM)
  • Baggage Storage
  • Bar Area
  • Concierge Desk
  • Electric Service
  • Elevators
  • Foreign Currency Exchange
  • Gift Shop
  • Laundry/Valet Service
  • Local Area Transportation
  • Lounge
  • Luggage Hold
  • Multi-Lingual Staff
  • Room Service
  • Fitness Room
  • HANDICAP ACCESSIBLE 


Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 14.99 (for 24 hours, rates may vary)
  • Fee for wireless Internet in public areas: GBP 14.99 (for 24 hours, rates may vary)
  • Self parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2189 reviews
from Milton Keynes, United Kingdom
Submitted on 23-05-2016
The lobby and bar areas of this hotel are modern and very stylish but the rest of the hotel feels very tired and in much need of a facelift. The rooms are perfectly functional just a bit boring, there's no identity and nothing to get excited about. Complimentary water + tea and coffee making facilities were all available Breakfast was excellent, particularly the Nutella muffins, but in general the spread was good and well replenished Location is good, just on the edge of High Street Kensingto... Read more
from Leeds, United Kingdom
Submitted on 23-05-2016
A midweek stay needing decent transport links into Different parts of London. This ticked those boxes with bus, tube and overland all within maximum 10 mins walk. It is corporate and a little dated in the bedrooms and bathroom but for a night was perfectly adequate. Check in and check out was efficient which is important as can cause delay in a morning. Main positive was the quality and variety of the breakfast despite being exceptionally busy. Would stay again
from County Carlow, Ireland
Submitted on 23-05-2016
Was a bit aprenhensive about this hotel having read so of the previous reviews, but was pleasantly surprised. Stayed for three nights and requested a room to back of hotel, so while we had no view and our room lacked natural light, we had a really comfortable stay. Room was clean, bed was so comfortable and while the room itself was small, this is to be expected in London. Have to compliment the staff, each and every one of them were extremely friendly and helpful. The only downside to this hote... Read more
from worcestershire
Submitted on 24-05-2016
Arrived and was upgraded to a suite loverly staff very helpful as it was my birthday came back to room to find prossecco and macaroons and a loverly cake what a loverly surprise will deffo stay again breakfast just great so much to eat and staff always checking you had enough to eat and drink
from
Submitted on 25-05-2016
Good value for money. The location was great with good bus and underground connections. A safe area for walking as well. The hotel is older and the bathroom could do with renovating, but it was clean. However London is a VERY expensive city for restaurant meals, whether in a hotel or restaurant. I highly recommend including the breakfast buffet with your booking.
from Pune, India
Submitted on 04-06-2016
I stayed here with my family from the 13th to the 19th of May 2016 and again between the 24th and 27th of May 2016 The location is fantastic for those who want to experience the best residential neighborhood of London. Walking distance to Holland Park and close by Hyde Park. Some of the best Gastro pubs and fine dining restaurants are all nearby. Plenty of coffee shops and grocery stores in walking distance. The advantage of staying in the high street. The staff at the hotel were very profession... Read more
from London, United Kingdom
Submitted on 04-06-2016
The room was very quite and the bed was very comfy. I would recommend this hotel while staying in London. The hotel is very close to the train station, minutes to Central London as well lots and lots of food places!
from Luxembourg City, Luxembourg
Submitted on 05-06-2016
It is ideal place for an Olympia convention and as such you are ready to pay a premium but not for such outdated rooms and corridors. The decoration is like 20 years+ and the furniture as well. Professional staff and services.
from Cambridge, United Kingdom
Submitted on 06-06-2016
Had a wonderful experience at this hotel. Everything about it was great. The staff were extremely helpful and friendly and made us feel at home from the moment we arrived. The room was extremely comfortable and the breakfast was brilliant. I would definitely recommend this hotel as super value for money
from
Submitted on 06-06-2016
As an event manager I had to stay at this hotel in order to run the conference in their facilities and to be close to our other venue; Olympia London. The Hilton Olympia is never my first choice for this as it is very expensive for what you get; the rooms are very small (even though I got an upgrade) and the decor is very dated and old fashioned. I stayed for a week and after day 3 had to ask for a new flannel as for some reason mine was never replaced. Due to the close proximity to a train st... Read more
from Jersey, Channel Islands, UK
Submitted on 17-06-2016
I had to attend a conference at the nearby Olympia so the location could not be beat! Great executive lounge with a good mix of snacks and drinks and the hotel overall had fantastic staff. I would return again, especially with my hhonours points adding up.
from bristol
Submitted on 19-06-2016
I stayed here for one night with family as we were going to a concert at the Royal Albert Hall , the rooms were fine not at all dated . When we came back quite late we were able to have a couple of cocktails in the bar, the full English breakfast was very good. it is perfectly situated for the Tube station also we fancied a walk this morning so had a stroll down the Kensington Palace , we were able to leave our over night bags at the Hotel with no charge.
from UK
Submitted on 20-06-2016
This hotel is dated. First room smelled of damp, though once a rang reception I was moved quickly. Ignacio ( I Apologise if this is not correct spelling!)at reception was great for both my check in and resolving my issue. The bed was a bit springy and noisy when you moved, but over all ok. Breakfast was good with plenty of choices.
from
Submitted on 20-06-2016
So, the positive things first. TERRIFIC service in the restaurant!! That made the entire staying okey! Except from some fairly new waiters, the service from the manager and one "old girl" was untarnished! We had prawns for starters and a cod-risotto for main course. (But you'd preferably pick out your wine yourself..). I got to taste every single white wine to match my cod (!). And we got the water on the house (since I had to ask for it twice before it entered our table). They listened and were... Read more
from Tel Aviv, Israel
Submitted on 21-06-2016
Not much of the Hilton experience here - very small room with view on air condition units - bath tube on the grimy side - fairly long wait for a space in the breakfast room - all that for a fair amount of money - all in all I won't come again. Reception staff very friendly however.
from Newmarket, United Kingdom
Submitted on 28-06-2016
We had a one night stay here at the weekend. When we arrived (at nearly 6pm!) we found our rooms weren't ready so had to wait around in reception. Whilst we did receive an apology we weren't told about any of the amenities or where breakfast would be served etc. The room itself was very disappointing, it looked dated and needed some small refurbishments. The windows did not keep the noise out very well and the air con made an annoying noise every 30 seconds so we did not sleep well at all. The o... Read more
from Cardiff, United Kingdom
Submitted on 28-06-2016
Perfect hotel in the perfect location. Clean, tidy friendly staff, excellent room for the 3 of us, we were given a room on 7th floor with a huge queen size bed and a sofa bed which out daughter slept in which she said was really comfy. The hotel is located a couple of 100 yards from Olympia, and about a 10/15 minute walk to High Street kensington tube. Gorgeous high street with everything you need just outside the congestion charge. would recommend and we will be staying again.
from New Wilmington, Pennsylvania
Submitted on 28-06-2016
Front desk staff go above and beyond to try and help. Hotel may have a few quirks (see other reviews) but with their staff and the hotel's convenient location, I can't say anything negative. Have stayed multiple times over the last year and it's always the same. Big bath towels, great water pressure.
from
Submitted on 29-06-2016
At first, the reception had only one person to serve a queue of people. It took a long time to get tge room. Then the room had a pool of water on the carpet which I asked room service to dry during next day. Well they didn't and in the evenin the airconditioning started to make a weird buzzing sound leaking water from the ceiling to the carpet. Housekeeping came and asked to change my room so I go a smaller room instead. I really thought that Hilton name and price would mean quality but for No... Read more
from London, United Kingdom
Submitted on 02-07-2016
Myself and my Fiancee came for a one night break (11th June 2016) as he is visiting me from South Africa for holiday and we opted for a romantic night away. We were welcomed with lovely friendly staff and very helpfull, I requested for an early check in and when we arrived at 12pm ish, our room was ready. They upgraded us to an deluxe room which was very nice and spacious, and I liked the decor. To our suprise, later the evening, we received a lovely turndown treat, bottle of champagne and so... Read more
from
Submitted on 04-07-2016
Booked in advance and paid £110 for 1 night for 2 people with breakfast. Hotel was clean and comfortable, bed was huge and comfy too. Minor point was that the height of the bathroom a bit low for a 6ft guy! Other than that the breakfast was nice a wide choice of food available. Staff were friendly and polite. Rated 3 as room was basic and overall the hotel could do with some modernisation.
from Boston, Massachusetts
Submitted on 04-07-2016
We stayed at this Hilton since I attended an Expo at Olympia. The location was good but the hotel and room was just average. The hotel lobby was snall and overcrowded. Service was pretty good. Overall not too bad.
from Worcestershire
Submitted on 04-07-2016
Stayed for one night business / pleasure in July. Hotel a little tired in places and it's a fairly decent walk from closest tube stop. We found our hotel on the 5th floor rather noisy, small and the bed was a little saggy! That said, it was clean and comfortable. We got a decent deal through lastminute.com so for the price we paid have no complaints.
from Bellbrook, United States
Submitted on 04-07-2016
Had a really good time at the Hilton London Olympia. The concierge was really helpful in getting us maps, tours set and information on how to get around the town by bus to the destinations we were heading to .
from
Submitted on 05-07-2016
We booked this room for one night when attending a concert at Wembley. We were travelling as two couples. My friends seemed to have no problem however my husband and I were not so lucky. Were given the keys to our room and in spite of the fact that I had booked a double got given two singles. I went down to the front desk and had to explain twice(!) to the receptionist that the man with me was my husband and that I wanted to share a bed with him. I was told the best they could do was push the be... Read more
from
Submitted on 07-07-2016
Hilton Olympia is situated at a very convenient place/ at least for me. A few steps to the busses and very easily reachable to High Street Kensington tube station with a few stops with a bus. Just across the corner is another bus stop-hop on no 49 and you may enjoy Westfield shopping center. The hotel is not big and fancy which I adore! The reception people and all others (cleaning personnel probably very amiable and I think mostly Polish) are truly nice and very professional. May recommend to ... Read more
from San Francisco, California
Submitted on 08-07-2016
We stayed on the 7th floor in a corner room (726) since the TA reviews suggested requesting an upper floor, away from elevators, and away from the street. I emailed the hotel a few weeks beforehand and quickly received a reply that they could accommodate our request. We had an executive double room with access to the lounge which was great! They had a full breakfast and refreshments in the evening. The staff at the front desk were very friendly.
from London, United Kingdom
Submitted on 08-07-2016
Good location for Olympia easily accessible from public transport and tube, professional staff, pleasant modern bedrooms of a good size for London. Food was good, a wide choice for breakfast, late night snacks available in bar until 11pm, which is great if you have been out all day.
from London, United Kingdom
Submitted on 09-07-2016
Went here on a business trip and the staff were wonderful as was the food. I thought it was very clean and although there were some stains on the carpet in the function room all in all I think its is a great hotel. Easy transport links and clean and comfortable. One of the sets of toilets had some problems and it was immediately sorted out by the reception staff. Well done to the excellent staff here.
from Ulaanbaatar, Mongolia
Submitted on 09-07-2016
Stayed in this hotel for 5 nights in late June 2016 as attending a trade event at Olympia. Location was great, only 5 minute walk to Olymplia hence why I booked this hotel. Rooms are a little dated and musty smelling but generally ok. Food in the restaurant was excellent, a little expensive but quality was very good. Hotel also had a Costa Coffee so great for early morning breakfast. Will use this hotel again
from Bristol
Submitted on 13-07-2016
Most uncomfortable bed I have ever slept in Breakfast pricing a shambles unless you pre book. If you can't pre book you get penalised and have to pay nearly double Service charge for breakfast when it is full buffet Only tea is served, you even have to do your own toast
from Warrington, United Kingdom
Submitted on 13-07-2016
We booked this via a site that gave us a secret hotel option. We were not disappointed as the cost of this hotel was very reasonable for this accommodation. The location is very good. Although it is a bit of a walk from High Street Kensington (10 mins) it is on lots of great bus routes incl. the 9 to Green Park/Covent Garden which takes you to the heart of tourist London for the price of a bus ticket! The surroundings of the hotel being in Kensington are also lovely and the High Street is well ... Read more
from Camberley, United Kingdom
Submitted on 13-07-2016
We chose this hotel for its location 300 yards from Olympia. Right from parking in the underground car park, in the lift, through reception to the room, everything is in need of refurbishment. Even though we had a king room the carpet was stained and rumpled (my wife actually tripped over it), the bed was hard and the furniture was scratched. All night long the old fashioned windows couldn't keep out the traffic noise. The wifi was free but the signal was so poor we couldn't get it. The best th... Read more
from Minneapolis, Minnesota
Submitted on 13-07-2016
We traveled to London for a weeks trip. What greeted us upon checking into our hotel room has to be seen to be believed. Apparently our room was not ready for check in as our shower head was in the toilet, the towel hamper was in the sleeping quarters and the carpet was stained to the point that I wouldn't even walk around with my socks on more or less bare foot. This hotel can be described in one word, TIRED!!! A major refurbishment is absolutely necessary. Their morning buffet was the ONL... Read more
from San Francisco
Submitted on 13-07-2016
Staff are wonderful and were friendly from arrival to departure including the hard working staff in the Executive Lounge. Rooms feel really dated- the bathrooms have been updated but if your taking a shower your about 3 inches from the ceiling. The shower is one of these old style hand held jobs that comes from the taps. About a ten minute walk from the Earls Court Piccadilly line and on the main bus lines into Central London. If your looking for cheaper options than Central London and get a g... Read more
from Zurich, Switzerland
Submitted on 15-07-2016
There is nothing much wrong with this Hotel, I just associate Hilton as a premium brand and this is not premium. It does have positives though. The reception staff were lovely and the concierge very polite and helpful. The room was very clean and of a reasonable level of comfort. I picked a room at the back of the hotel and at night it was quiet. Not so positive, the room was very tired, stains in the carpet and the bathroom really needed a refurbishment,. The TV was ok, but very unresponsiv... Read more
from Port Talbot
Submitted on 15-07-2016
Stayed last weekend 7th & 8th July. The staff at the hotel were lovely. Breakfast is good quality although at peak times its a nightmare, staff are running around doing their best to cope but demand sometimes outweighed availability of space and food, if you are in a rush or have a bus to catch go early or late. Between 8.30 and 9.30 is bonkers, the breakfast was very nice. Here goes, we stayed in room 509 , it was ok, a little old fashioned but clean and tidy. We dumped our stuff and headed out... Read more
from Bristol
Submitted on 15-07-2016
Good location for the Olympia venue.Excellant choice for breakfast.Had deluxe bedroom which was comfortable but was located at the front,which is on noisy,busy road all night.Restaurant had good quality food but service and bar was extremely slow.We stayed there for the free from food fair at the nearby Olympia,and was disappointed by the lack of choice of gluten free food on the hotels menu.
from Brisbane, Australia
Submitted on 16-07-2016
The appearance of the hotel is well worn and shabby. The staff are very welcoming and were attentive to all my needs. The traffic on the main road outside the hotel is noisy and constant, well into the night. Generally, I had a comfortable stay but the presentation and furnishings of the hotel are not up to the usual Hilton standard.
from Stoke-on-Trent, United Kingdom
Submitted on 17-07-2016
Inflated prices for substandard accommodation, rooms very small and extremely noisy, but clean, would not recommend, in desperate need of a refurb. Breakfast was ok but could have been a bit warmer. Overall not great.
from Manchester, United Kingdom
Submitted on 17-07-2016
My card was pre authorised twice which caused awful problems with my card not working for a week. Spending time in London with no money isn't easy and all due to mistakes made by the hotel. Blah blah blah
from London, United Kingdom
Submitted on 17-07-2016
Decent location, but the hotel is dated. The worst part was the the matresses were very uncomfortable. I had to change rooms after 2 nights, which they were OK with, but the next bed was equally uncomfortable. This is London - there are better hotels.
from Halifax, Canada
Submitted on 18-07-2016
A nice small hotel with great bus service a short ride into the tourist areas of central London. The rooms are small but comfortable. A nice little cafe in the hotel which was great for a smoothie or quick snack. Free wifi in the lobby area and occasionally in the room.
from Beverly Hills, California
Submitted on 21-07-2016
A very pleasant and comfortable hotel. This is my hotel of choice in London for 2 reasons. It is situated very close to my sister's home and is on a great bus route to Kensington High St, Oxford Circus, Piccadilly Circus and Knightsbridge, the shopping areas I frequent when in London. The breakfast buffet is very good with a wide selection of both hot and cold dishes.
from Weybridge, United Kingdom
Submitted on 21-07-2016
I will stay there again in the near future and will recommend it to all my friends, the service, the location and all members of staff were very nice, the breakfast was extremely good and had a large variety of food
from
Submitted on 23-07-2016
After seeing a few unhappy reviews, my partner and I were a little worried to stay at this hotel (we had already booked), but we were pleasantly surprised when we arrived. It??s just a short walk from Kensington High Street Tube, plus Holland Park and Westfield Shopping Centre are also in walking distance. Check in and check out were quick and easy, and the staff polite. Our room was better than expected, lots of space for a London property and everything was clean and tidy. My only complaint ... Read more
from
Submitted on 23-07-2016
I booked on one of the saving sites and got a real bargain, check in was quick and easy and the room was spacious and clean, although we did find a pair of mens under garments hanging from the window behind the curtain (we did find it funny)and an open bottle of complimentary water, we spoke to reception who couldn't appologise enough and would move the item and change the water, On returning they had placed two more bottles of water but left the opened one there, and the item of underwear was ... Read more
from
Submitted on 23-07-2016
The hotel is in a great location. On Kensington Street with easy access to transportation. Olympia tube station a couple blocks walk away, bus stop across the street, many restaurants within walking distance. A local food store a mile walk away. Cafe with outdoor seating attached to the hotel. Check in & out was easy as Hilton offers, the service was professional and personable. The room was a TINY two twin room with a not so great view of the a side street below. There were a few up and down s... Read more
from Lichfield, United Kingdom
Submitted on 25-07-2016
Good hotel for £98 room only in central London. Short 10 min bus ride to natural history museum, science museum and Victoria and Albert museum. Likewise for Kensington gardens and Royal Albert hall. Breakfast was £13 more each but it is a very good breakfast if you want to treat yourself. I'd say it was worth it. They upgraded my twin room booking to a family room as they had no twins available. Large room with two twin beds together made into a king size bed. A sofa bed, but no bedding or qui... Read more
from
Submitted on 26-07-2016
Reasonable enough for the price (booked through lastminute.com) Room felt quite claustrophobic and although there was a window it was opaque and looked out onto some noisy external plant machinery! (Room 434) Staff were friendly and location was spot on. I would just say that the rooms and general decor throughout are very outdated and could really do with a spruce up. I probably wouldn't stay here again .
from East Grinstead, United Kingdom
Submitted on 26-07-2016
We stay at this hotel several times a year. Staff are helpful and friendly. Rooms are clean and spacious. It is very busy with people staying just one night or so. Convenient for getting into central London , Knightsbridge, Notting Hill etc. Our one issue, which applys to most Hilton and Holiday Inn group is food. This Hilton now has only the bar to eat in for dinner, which for us is O.K. as there are many restaurants in this area. However breakfast . Why do they cook dozens of rashers of bacon ... Read more
from Norwich, United Kingdom
Submitted on 27-07-2016
The room was really clean and spacious and the bathroom well maintained - if a little cramped. Transport links a bit sparse - only real access is bus or car and car park is very expensive. Has a Costa on site (not quite so well maintained) hotel staff courteous and helpful. Breakfast area rather hidden away and serving area less than spacious but food was good. Good value for quality of room and area, would use again. Staff were very good at retrieving passports and phone left in safe when memb... Read more
from Adelaide, South Australia
Submitted on 27-07-2016
When it is sprung - honestly I have seen mattresses in better condition in the street - there was no coir on the side on the matress and the springs played a tune with every body movement if it wasn't for the mattress overlay I'm sure we would have felt every spring as well - we spoke to staff and were advised that they were gradually replacing the mattresses - well if this one was a priority the the others must have been downright disgusting, how the devil can a hotel in the Hilton chain allow ... Read more
from london
Submitted on 29-07-2016
We were attending an event at London Olympia and booked a premier room at this hotel. If that was premier, I dread to think what a standard room was like?! Stains on the carpets, dated furniture........oh, the list would be endless. Now, the bar area is really nice and modern (very pricey drinks) but nice all the same. Shame Hilton hasn't spent any money updating the extremely tired bedrooms, but clearly they think they don't have to as have a captive audience with guests attending events at... Read more
from Bristol, United Kingdom
Submitted on 30-07-2016
I was given no indication prior to check-in that I would be in a smoking room. In-fact it wasn't until I got to my room I realised I was in a smoking room. The smell was unbearable and not a single window to open. The room was shabby and outdated. It clearly hadn't been updated in any aspect apart from the TV since it opened. I complained about the situation only to be told the hotel was full and no other rooms available. They couldn't even offer me something to mask the smell. Even my clothes f... Read more
from Durham, United Kingdom
Submitted on 30-07-2016
Returned for a second year as attending an event at the Olympia. The hotel is very close so transport not a problem. This year's experience was not good. Single room was like a tiny box room and very shabby. Our double room had a strange smell, was very shabby, Windows painted out and outside covered in bird excrement. The noisy plant machinery outside our room window was so loud all day and night. The corridor carpets, paintwork and wallpaper were the worst I have ever seen in a Hilton hotel. ... Read more
from Colombo, Sri Lanka
Submitted on 30-07-2016
Great location and very friendly and helpful staff. Breakfast is very good and the bar which is open till late is also excellent. Walking distance to the Westfield mall and plenty of places to eat around the hotel.
from Canberra, Australia
Submitted on 31-07-2016
I had booked through Qantas hotels, I interpret that process to mean that if I book in advance I get a discount. The deal struck may not be available after the time that I book. My experience with Hilton Olympia, London suggests that the cheaper price means an inferior room ?? this is not my interpretation of the contract. Room 645: three-quarter bed; not in itself unsatisfactory. Difficult to walk between bed and luggage rack to window in order to position curtains. In the bathroom the side pa... Read more
from Monmouth, United Kingdom
Submitted on 01-08-2016
I stayed here for 2 nights this weekend. I would never stay here again. My first room, 643, had no window, don't have this room if you want a view. The bed was so uncomfortable, a raised wooden ridge ran the length of the bed down the middle so I didn't get any sleep. I requested a move the following day, room 740 had a comfier bed and a window. 50% of staff friendly, 50% couldn't care less. Not a good impression for a 4 star hotel. I asked if I could book a taxi and was told to just stand outs... Read more
from Nottinghamshire, United Kingdom
Submitted on 01-08-2016
Couldn't recommend this highly enough. Excellent friendly helpful staff and large clean comfy room. Shame about the room service which was overpriced for what you got and took well over an hour. Excellent choice for olympia events.
from Newcastle Upon Tyne, United Kingdom
Submitted on 01-08-2016
Stayed here for an event In London the reception staff are lovely and really helpful .The hotel.is I'm a great location and is kept to a pristine standard . Like it's immaculate . The only gripes we had regarding our stay are our booking was an adult with two Children there was a double bed and a camp bed provided which was too narrow for our children who are possessed by demons during the night and spin at 360 degrees and turn more than a washing machine so inevitably they ended up on the floo... Read more
from Channel Islands
Submitted on 03-08-2016
Perfect for Olympia exhibitions - as close as you can get! Easy access straight down Kensington High Street too. Best breakfast I have ever had - so fresh and plentiful! Staff very pleasant and efficient. Only issue I have is the beds: ours on 8th floor had spring mattresses that creaked loudly with each movement and in my view need replacing. Only thing that felt less than a Hilton to me. Would definitely again though for any future Olympia events.
from Newcastle upon Tyne, United Kingdom
Submitted on 04-08-2016
I stayed here for two nights while at London Film and Comic Convention at the Olympia. Location wise I couldnt fault it, within easy walking distance of Tube and convention centre. The staff on arrival were friendly and effiencient, allowing us to leave our bags as we were early. Unfortunatley the room let the hotel down, it was quite dated and the beds not very comfortable. The TV was very limited not even offering full Freeview. The free wifi we had didnt work. It sometimes connected but very... Read more
from
Submitted on 04-08-2016
This is a good hotel with very helpful staff and good facilities . It is a 15 minute walk from High St Kensington tube, but even better are the buses that can be caught outside. Two improvements are necessary 1. Bedroom was in need of refurbishment. Our bath had parts where the enamel had worn off and so black marks on the bath. 2 At breakfast there is a 'greasy' smell due to the chef cooking omelettes and eggs in the dining area with no extraction fan. I don't expect to come out of breakfast w... Read more
from
Submitted on 04-08-2016
We stumbled across this hotel mainly as it was cheap and i wanted somewhere with a bath it ticks both these boxes . The only problem with this property its very noisey we were on the 7th floor and the what must have been generators ?? Very loud all night resulting in poor sleep also the beds are not fantastic and the decor very dated . The good points cheap not a bad location and staff were helpful at reception .
from Bangor, United Kingdom
Submitted on 05-08-2016
Myself and my friend have just returned from two lovely nights at the Hilton London Olympia. Having read a few bad reviews, we were a bit sceptical but we couldn't have been happier. The hotel is situated about a 10 minute walk from High Street Kensington tube station in a lovely area. On arrival, the receptionist was very polite and checked us in promptly. Our twin room was on the third floor (317) and had no view but funnily enough, we were in London to actually do things, not stare out of... Read more
from Solihull, United Kingdom
Submitted on 07-08-2016
Stayed here for a weekend seeing friends and going to the Hammersmith Apollo. Was upgraded to a junior suite which was nice, however the decor is dated and well in need of a refurbishment. The wifi did not work in the room even with a password (no user name). Sound proofing not good with busy road outside. The staff were a little undertrained at breakfast. Nice but needs some work.
from Bourne, England, United Kingdom
Submitted on 08-08-2016
A bit of a let down for the Hilton brand to be honest. I expect more from them by way of customer service. The room I had was pokey and of a lower standard than a travelodge. Customer service was poor at the reception, I went down twice for advice concerning luggage and directions. The first was informative though curt, the second time I had to wait 10 mins after the receptionist walked off without acknowledging me and came back 10 mins later:-(
from Glasgow, United Kingdom
Submitted on 10-08-2016
Our four night stay at the Hilton Olympia is worth praising. Excellent amenities through out the Hotel, especially the lounge and dining areas, not forgetting the well equipped gym. Each morning post exercise, we enjoyed a wonderful breakfast from a wide selection of fresh and nutritious buffet. Our room was beautifully decorated, very comfortable and thanks to the domestic staff, was kept in first class order. All staff were friendly and helpful, ready with local knowledge and advice. A true ta... Read more
from Co Armagh
Submitted on 10-08-2016
stayed 5 nights from 2/8/16. Arrived after 3pm but it was as if they didnt know i had booked a room. I am hilton honors member and my preferences were totally ignored. I asked if an upgrade was available but was told no as hotel was fully booked, I later found out by talking to another guest that they had received an upgrade and were not LOYAL hilton members. I am very annoyed at this,as we were celebrating my husbands birthday. The room on the 1st floor which we were allocated was very well use... Read more
from
Submitted on 10-08-2016
I had to stay here with my two children aged four and 11 months. The accommodation had been arranged for us. I had read some reviews that it was dated, but I still went with an open mind. I have to say that people were right. The decor left a lot to be desired and I think I believed that a hotel in 'Kensington' would be much nicer to be honest. It was all just a bit drab. I had a king sized bed and the four year old had a sofa bed which was really thin and hard so I asked for a duvet to put on ... Read more
from Alexandria, Virginia
Submitted on 10-08-2016
Beds are hard and uncomfortable. Feels like sleeping in the floor. A/C barely works at keeping the room cold. Halls were cooler than the room. Had to ask staff to open the window just so I could fall asleep. Breakfast is exquisite though.
from Edinburgh, United Kingdom
Submitted on 12-08-2016
Good hotel, excellent location for accessing Westminster, Thames as well as Kensington and Chelsea. Pet friendly, excellent restaurant service at breakfast time. Reception staff very friendly and helpful. Concierge were excellent too
from UK
Submitted on 15-08-2016
Location was fine and about a 12 min walk to the tube station at High St Kensington, this reflected in a very good rate. Reception was nice, rooms were ok, clean but tired and beds made a right noise when you moved. The main issue was the wifi, we are Hilton Honors members for one reason and to get free internet access, but there were plenty of dead zones including our rooms, thus you could only use the free wifi in the lobby. Also the noise at night from the adjoining roads is very load Ove... Read more
from Exeter, United Kingdom
Submitted on 15-08-2016
Disabled access was not so good but the staff were generally very helpful, especially Pradeep at breakfast. Comfortable and clean. Lifts were inadequate for wheelchairs. Beware of service charge in bar.
from
Submitted on 16-08-2016
Well. I decided to pay out to stop here for the last 2 days of the Great British Beer Festival this year. As a whole the building is a typical business hotel. Lots and lots of guest rooms and conferencing facilities. The location is absolutely brilliant for the Olympia convention centre next door and there is ample transport links along Kensington High Street into central London. I arrived early and the hotel let me check in 2 1/2 hours early at no extra cost and after checking the website I s... Read more
from Aylesbury, United Kingdom
Submitted on 16-08-2016
We stayed here in July whilst attending an event at Olympia. It was the ideal location - just a few minutes walk away. Our room was a bit on the small side, but ok for what we needed it for. We kept having to remember not to step on the fixed door stop on the floor when exiting the bath. We felt this was a bit dangerous. Breakfast was great and the dining area very nice. We also ate at the hotel one night. The food was nice enough, but nothing special and was a bit on the pricy side, especially ... Read more
from Waterloo, United Kingdom
Submitted on 17-08-2016
The room we stayed in was very small for 2 people as there was only 18inches between wall and bottom of bed ,kept bruising my leg on corner of bed. Shower in bathroom needs to be updated,but apart from that we enjoyed staying at this location
from Goring On Thames
Submitted on 07-09-2016
One of the worst hotels I have had the misfortune to stay in, and thankfully I only had to suffer one night. The chap on check-in was lovely - very friendly, polite and efficient. So far, so good. The room was small and very tired/dated. As it was a pretty warm day I went to open the window - what a stunning view (see photo)! The carpet had a crease/bump that ran across the room. There was also a solid strange lump in the carpet at one side of the bed which I have no idea what it could have bee... Read more
from London, United Kingdom
Submitted on 07-09-2016
Stayed after a trip to the theatre with my husband for his 60th birthday. When they knew they couldn't do enough for us. The concierge was incredibly helpful, even offering us assistance when (off duty) he noticed we were a little unsure of where we were going. The waitress in the bar was extra helpful. All in all making a great evening all in. Will most definitely be returning.
from Horsham
Submitted on 07-09-2016
Location is a bit tricky to get to. We decided to get the tube to High Street Kensington and walk as its directly on the high street (albeit 15mins the other end). However the staff made us completely forget the walk as they were so helpful, friendly and smiley! Even the onsite workman went out of his way to help us down to reception! Couldn't fault the staff! ...oh and the bar was pretty good too!
from Wallasey, United Kingdom
Submitted on 07-09-2016
A good location to go shopping without the hassle and bustle of the west end. There are bus stops right outside that take you to the nearest tube station. The area is clean and relatively quiet. The hotel has very friendly staff and the breakfasts are amazing.
from Knebworth, United Kingdom
Submitted on 08-09-2016
Paid a lot of money for a very small single room which had damp smell, cold water and in desperate need of refurbishment. No complimentary bottle of water despite the cost of the room. one or two coat hangers. on my visit only one of three lifts working. Expensive drink and food.
from Tonbridge, United Kingdom
Submitted on 09-09-2016
As an HHonors Gold member I was upgraded from single to double room, so got a very pleasant room after some swapping around as the original room wasn't ready. Pleasant and helpful staff to sort this out. Fridge and tea/coffee making provided. Comfortable bed and good adjustable air conditioning to give a pleasant atmosphere. Large bathroom with bathtub and shower over. Breakfast was of a good standard with plenty of choice. Well situated for Overground trains and plenty of buses to West End and ... Read more
from
Submitted on 12-09-2016
Small substandard rooms, no drinking water which is basic for any HH hotel. Breakfast was good. Staff are friendly if you are friendly to them first. Good shopping area. But I am not going to return here if I had an option
from Lisburn, United Kingdom
Submitted on 13-09-2016
We stayed here during a birthday trip for 2 nights, lobby area and bar very nice but rooms basic but this was to be expected given the trip advisor reviews I had read beforehand. Our room was located right beside where the maids went in and out and we were often woken up by really loud banging of the door next to us. We didn't have a view from the room just faced out to other rooms but we weren't in the hotel much so we weren't overly fussed. Overall cleanliness of hotel we had no issues with. W... Read more
from Wirral, United Kingdom
Submitted on 13-09-2016
A short walk from Olympia overground station and on excellent bus routes makes this Hilton a great choice for a visit to London. The staff were very helpful and gave great advice on transport into the city centre and to the theatre. Buses to many places stop outside the hotel and the train station is just a few minutes away. The hotel itself was of the standard expected in a Hilton and the restaurant had a good choice of food and beverages. Housekeeping accommodated our allergy requirements and ... Read more
from Manchester, United Kingdom
Submitted on 13-09-2016
Overnight stay on a business trip. Hotel felt tired and dated, dull grey carpets, boxy rooms. TV didn't work, faint smell in room (air-conditioning?). Don't get me wrong, it's not a bad hotel, just needs some TLC. Staff were great though, helped me check in with my bicycle, sorted out my phone charger that I'd left in my room, dealt with the smell (well, masked it anyway), sorted out an ice bucket etc. Probably best for location next to London Olympia. Still, for me this will be a back up hotel ... Read more
from Dublin, Ireland
Submitted on 14-09-2016
Lobby: From when you arrive you can see that the public areas of the hotel are in top condition and everything is easily accessible and well laid out. The reception desk has a lovely backlit onyx backdrop. To the right of the lobby is a small gift shop and to the left is a full-service Costa coffee branch that connects into the lobby. There is also a full concierge desk and a lift bank. On the lifts: Some said that the lifts were extremely slow. For most of our stay, 2 lifts were in service a... Read more
from UK
Submitted on 14-09-2016
Three night stay, chosen as close to Olympia and with car parking. A really poor hotel. Car Parking is £35 for 24 hours, which is an absolute joke when the price of a small double room comes it at a little under £180 a night with no breakfast. Couldn't comment on breakfast as £18 per person for some cereal is just a rip off. The lifts were constantly out of use during our stay, meaning one small lift was in operation for the whole hotel. WiFi is chargeable, except for in the lobby which... Read more
from Dublin, Ireland
Submitted on 15-09-2016
This hotel is near Olympia tube station but that only operates at weekends and for major exhibitions. Otherwise, the nearest tube stations are a 15 minute walk but buses stop nearby. Staff were efficient and friendly at all times. Our room was fine but a bit limited. The only storage areas were a wardrobe with one shelf and two bedside lockers. The bathroom ceiling was a bit low (or the bath a bit high) but a tall person would have to stoop to get under the shower. There was also a problem with... Read more
from London, United Kingdom
Submitted on 16-09-2016
Had several excellent stays at the Olympia Hilton in guest rooms and junior suite. The staff are great, friendly and helpful. Super clean rooms and facilities. Location is perfect, very close to Hammersmith and Kensington High Street shopping areas, plenty of food options in the area. Looking forward to the next stay!:)
from
Submitted on 17-09-2016
Hotel was great for our needs, very close to the exhibition hall at Olympia. Staff were very friendly and the breakfast was delicious, with a great variety of choice. Room was a little small for two but overall a good business hotel.
from Arlesheim, Switzerland
Submitted on 17-09-2016
This hotel is located in Kensington - pretty busy street and general nice surrounding, but the next underground station is a good 10-15 mins walk away. As said, the street is quite busy so it can get loud at night. My room in the second floor was ok, but the AC couldn't be turned off (e. g. at night), so I had to phone the reception for MANUAL turn off every night (and tell them to turn ON in the morning). There was a panel to operate the AC but it just didn't do nothing. The breakfast is ok, bu... Read more
from Cardiff, United Kingdom
Submitted on 18-09-2016
staff is very good overall ,breakfast is good ,underground station is good 15 mins walk, hotel room small but clean, this hotel is well over due for refurbishment. wifi not so good,tv is not very clear
from Tonbridge, United Kingdom
Submitted on 19-09-2016
Back in my favourite hotel in London and looking forward to another wonderfull experience. Sorin and David are amazing and helpfull like always, and so is the rest of the staff in the Society Bar, and they always make my night after a hard days work. Congrats to the entire team, keep it up guys :)
from Virginia
Submitted on 19-09-2016
Heating and air conditioning never works. Elevators are always out! The bathtubs look old and grungy! At a major busy intersection on hospital route with sirens blasting all day and night. If you have problems with the above mentioned the staff will offer you a complimentary breakfast meanwhile you sleep in the lobby at 2AM because your room is so hot!
from
Submitted on 21-09-2016
As a mid-price hotel and function centre, this is pretty good. The outside is ugly as sin, but inside is full of good staff and reasonable facilities. We ate and drank in the bar and that was quite good compared to other hotels we've been in. The conference area was basic, but the sound and visual equipment was well suited to the room. It's not my first choice, but I liked it and for the right price would happily stay here. My only real frustration was the wifi not staying connected on my pho... Read more
from Northampton, United Kingdom
Submitted on 21-09-2016
Tired rooms, very tired beds ( no pun intended), poor plumbing, sporadic Internet, 2 out of the 3 lifts out of order for 4 days, leaking shower, I could list so much more. Not what I expect from a Hilton hotel at any price let alone this London level rate. Staff polite but unable to influence the outcome of any complaint.
from Munich, Germany
Submitted on 21-09-2016
This hotel (and the other Hilton I have stayed at in London) are both not really worthy of the Hilton name (and prices). I stayed here this week to attend a trade fair and found that their business center is closed and inaccessible on weekends (the fair began on Sunday, so I was working...) The gentleman at the front desk offered to print my document for me (nice) if I emailed it to them, however instead of printing it for me that evening, I had to ask for the document to be printed at the front... Read more
from Walton-On-Thames, United Kingdom
Submitted on 21-09-2016
Great location for Olympia and on the whole staff were very polite and helpful. Breakfast service could have been more efficient. Clean and comfortable room with tea/coffee making facilities but a nice touch would be a complimentary bottle of water.
from Philadelphia, Pennsylvania
Submitted on 22-09-2016
This hotel is horrible. On check in they gave me a room that was occupied. This is a tired hotel that had 2 of 3 elevators out of order. The desk staff argued with me about the fact that I had booked a jr suite until they realized they had confused my name with someone else. Very disappointing for a Hilton hotel. They apologized but that did not compensate for their incompetence. On check out they tried to charge for an upgrade even though I was paying for the room class. Word to the wise... Read more
from Bergen, Norway
Submitted on 26-09-2016
The room was clean. Breakfast was delicious, with a great variety of choice. Underground station is 15 mins walk away. Good location. Great for the money. The staff were very helpful and gave great advice on transport to and from city.
from Isle of Man, United Kingdom
Submitted on 26-09-2016
We had a very enjoyable stay and our room was quiet, overlooking the side street. The room and bathroom were very clean and a good size for London. We had lunch in the bar and the food was good and priced at what you would pay in most London restaurants. We would like to thank the gentleman who looked after us in the bar area who we think was called Pradeep, he is a great asset to the hotel and kept us entertained. We had our breakfast in the Costa coffee shop on the ground floor. The Hotel is v... Read more
from lancaster
Submitted on 26-09-2016
My husband and I stopped here last weekend and all in all it was alright. The guy at check in was pleasant the bar staff and waiting on staff were a little ignorant ie looking at you and walking off or if you did order something it was a long time coming. We had an evening meal here as we checked in late. My starter was delicious the lobster risotto but the rest was a bit bland and tasteless. The lift was out of order and the wait was quite long for a lift. The public areas are very stylish bu... Read more
from
Submitted on 26-09-2016
Polite and nice staff members - rooms are nice nothing wow, clean and close to where I had to go to! ... enjoyed the stay at the hotel and I would certainly stay at this hotel again in the future!!!!!
from Penang Island, Malaysia
Submitted on 26-09-2016
Room is of reasonable size, clean and come with firm comfy beds. The downside is that for those with heavy suitcases, access to some rooms are through short flight of steps. Typical British breakfast provided. Food offerings fresh and adequate. Staff at both reception and restaurant are courteous and helpful.
from New York City, New York
Submitted on 28-09-2016
I stayed here for a few nights on business and had a pleasant stay. The Good: The room was larger than I expected: had a king bed, working desk: and a nice sitting area. You really can't beat the location - it was a 15 minute walk to the office and to the Tube which I could take to Heathrow. Finally, the breakfast was really nice with several stations. The Bad: The bed wasn't the most comfortable. It was low to the ground and came to a peak in the center. The Ugly: None
from Liverpool, United Kingdom
Submitted on 28-09-2016
Great Location for working at Olympia Exhibition Centre Ive never stayed when all lifts are working, trying to call a lift at peak times is a nightmare, ok if your only on first few floors, have no luggage and are good on your feet. Lighting in bathrooms is poor Slow service in bar Single rooms are like cleaning cupboards no room to move Food has always been ok And most staff are friendly Sorry Hilton but for the price you charge I have to say you are not top my luxe list
from Naples, Italy
Submitted on 28-09-2016
The Hotel is nicely placed near the Olympia Conference Center, and that was the main reason for choosing it. It is a nice hotel with good room rates, being an Hilton. Breakfast (which was included in the room rate) was very good but not at the top. My only observation is that the room was quite run down, clearly furniture and walls need to be re-vamped. However, the bathroom appeared to have been redone recently and was in good shape.
from Ockendon
Submitted on 29-09-2016
Another nice stay at the Hilton Olympia. Overall service, amenities and ambience is really good. During this stay though, one of the lifts was out and it was a very busy time for the hotel, so waited a little longer than expected, but other than that,Hilton Olympia was as good as usual. The Bristol showroom next door provides wonderful scenery too!
from hampshire
Submitted on 30-09-2016
Great location Rooms look like they have new soft furnishings which are nice. Hotel corridors to rooms and public areas need a bit of TLC. Double shower curtain wouldn't reach inside bath to save shower water getting all over the floor but other thAn that everything was fine. No luxuries no frills but clean
from Bristol, United Kingdom
Submitted on 10-10-2016
The hotel was clean overall. The lobby is refurbished but the bedrooms looks a bit outdated. The room we stayed in smelled of dump and a dry patch outside the tbathroom showing the water leak(617 room) should not have been let out. Urgent need of carpet replacement. The breakfast was good.
from Eastbourne
Submitted on 10-10-2016
Booked this hotel, the day before. The staff is very friendly and professional, the guy at reception was very nice and helpful (cesar costa) the concierge was helpful too . The room was very clean including the bathroom and the bed was comfortable. The breakfast was very nice with lots of choice and fresh products. The downside of our stay was the noise from the room next to ours 843 which i believe is a laundry room for the housekeepers, we kept hearing sliding doors, opening and closing doors ... Read more
from Gourock, United Kingdom
Submitted on 10-10-2016
I can't believe this is a Hilton! It's awful! Put in a tiny room next to a very noisy extractor fan that smells of cooking. Dated and chipped furniture. Bed like a rock. Asked to be moved and now have a room on a lower floor with street noise which I can cope with. Appreciate the room move but can't get over how this hotel looks. So so dated. Such as shame as other Hiltons are so great!
from Colombo, Sri Lanka
Submitted on 11-10-2016
Expect huge wait times at checkin/checkout. Unsupervised trainee staff at reception . Great location . A lot of places to eat around the hotel .rooms are not very sound proof. Avoid getting rooms on the street side
from London, United Kingdom
Submitted on 11-10-2016
Can only comment on the room we were in but it was not a twin room and the bathroom had a ridiculously low ceiling. For the price I would have expected much better. Would've preferred to stay in a Premier Inn. Location was fantastic for Olympia though
from New Jersey
Submitted on 15-10-2016
Cannot believe this property is a Hilton! Old ratty carpeting, lack of signage for elevators/lifts, dingy rooms, saggy bed need I go on? Oh wait, half empty water bottle on the "computerized tray" thatcreads if touch an item you are charged. I made sure to tell front desk room came that way. Also even though I requested another room because of saggy bed, they offered a pillow topper instead. After a red eye I really wanted a nap! Went to luck while waiting for pillow topper but don't see how tha... Read more
from
Submitted on 16-10-2016
Best hotel we've stayed in for a very long time! Staff very friendly and attentive, breakfast was out of this world. Situated in a very convenient location, easy to access taxis, buses and undergrounds. We will be staying here again in future visits!
from Chesham, Bucks, England
Submitted on 18-10-2016
Stayed overnight as I was here on business. Location to Olympia Exhibition Halls - perfect .... and that's where it stops! The chairs in the lobby have been there since 2008 .... I know as that it when I was last there for a meeting - on those blue velvet chairs. And the furniture in the rooms is possibly just as old - cheap mahogany veneer. A lovely view of the bins and loading area outside the room (555) - and I am pleased I packed my earplugs - ready for the early morning visit from the du... Read more
from Lancaster, United Kingdom
Submitted on 19-10-2016
Attended the independent hotels show at Olympia. This hotel is just a 5 minute walk from there. Stayed in a single room. It was very clean and spacious enough for one person with a very large twin size bed. Room service was efficient, lots of variety to choose from. My food arrived and was fresh and hot. The bathroom amenities are Peter Thomas Roth. Shampoo, conditioner and shower gel - could do with being larger. Felt there was Barely enough in each. Reception staff were friendly and helpful... Read more
from
Submitted on 21-10-2016
This is a 1970s hotel with small and dirty rooms. Moreover I had horrible experience at checkout with a very rude and unpolite person (front desk associate mgr) who provided wrong information, made mistakes in the check out procedure and behaved very aggressively and in a bad way this is the opposite of a caring customer experience I'll never go to hilton again!
from Dunstable
Submitted on 24-10-2016
Been Promised free WiFi-didn't get it; the air condition was broken and it was really cold in the room during night so got a terrible cold during my business trip- very inconvenient! The bed was very uncomfortable. Food was good. Hotel staff very nice and polite.
from Austin, Texas
Submitted on 24-10-2016
Nice hotel, very nice staff. In house dining is good (alittle pricy) useful stores nearby and many reasonable places to eat within walking distance. The rooms were reasonable and comfortable. The local coffee shop was a blessing and had very nice pastries which were quickly consumed.
from
Submitted on 25-10-2016
We had a good stay at this hotel. We two friends travelling for a month together and were up-graded to 2 single rooms for our stay (nice when we would share for the next 4 weeks!). Good walking distance to Kensington High Street and Palace, easy access to public transport. The buffet breakfast was plentiful, but you'd have to sit there for 3 hours to get your moneys worth. The lobby was lovey and well appointed the staff were friendly and helpful, which was good because we had to go and use wi... Read more
from Belfast, United Kingdom
Submitted on 25-10-2016
We had 2 rooms for 3 nights each. Costing a lot of money. Both rooms could not have their air con turned off or down and the temperature could not be adjusted. This meant both rooms were freezing and people within my group having to sleep in bed with their coats on as it was so cold at night. One room was offered a heater for their room but were afraid to use it as it had a smell of burning coming from it and they were afraid it may go on fire or overheat. I spoke to staff who said the hote... Read more
from belfast, United Kingdom
Submitted on 25-10-2016
Room cold as heat didn't work! Asked at reception in the morning about this and I just asked to supply an electric heater which they girl said she would. Arrived back at 6pm and there was no heater provided so asked again at reception on my way out for dinner at 6.30pm. On my return at about 10pm there was still NO heater so I phoned reception again and the girl said would I like and extra duvet, seriously! Put me through to someone else who provided an electric heater in less than 30 minutes. P... Read more
from Warfield, United Kingdom
Submitted on 26-10-2016
Sadly the prestigious Hilton experienced was not experienced at this hotel today. Check in was not quick, my room was not the executive king confirmed by email, but a very small single alternative. A quick replacement was found, however, this was on the remote top floor, in an area reserved for smokers. Once again I expressed my displeasure and discomfort and was eventually shown to a room on the 5th floor which was adequate at best. One night is enough, thank you Hilton. Standards are slipping ... Read more
from Wolverhampton, United Kingdom
Submitted on 27-10-2016
Nice location for a Hilton Hotel. 5 min walk from the Olympia Kensington station. Restaurants near by costa coffee next door. Hotels executive lounge a real delight. Sit in comfort and peace. Room size spacious.
from Birmingham, United Kingdom
Submitted on 27-10-2016
Having stayed in this hotel about 55 times I have never been dissapointed with the quality of service or the helpfulness of staff they are ready 24/7 to help when on business or leisure. I cannot recommend this hotel enough as the rooms are much bigger than the nearby Hilton Kensington.
from Preston, United Kingdom
Submitted on 29-10-2016
Stayed this hotel for the MIPIM UK event at Olympia. Very close by but that's the only good thing about the hotel. I had a single room on the 5th floor at the corner of the hotel. The bathroom was opposite an office block and it had clear glass as opposed to frosted and a net curtain to spare my blushes. At this time of year you need the light on early in the morning and at night so in order to avoid being an exhibitionist I ended up showering in the dark. I complained twice but it was ignor... Read more
from Seattle, Washington
Submitted on 01-11-2016
This is the most run down hotel I've ever stayed in. Wallpaper peeling off, bubbles in carpet, hole in bathroom door, torn shower curtains, panels hanging askew, and everything smells a bit of mildew. The elevator would occasionally even stop about 2ft high, so you had to climb down off it to the floor when exiting. Wifi speed barely 1Mbps; so slow we couldn't even check in to our flight online. I'm 6ft tall, the shower ceiling was so low that I couldn't stand up straight in the shower. The s... Read more
from Beijing, China
Submitted on 01-11-2016
Decent location but mattress and hotel could use a freshen up Old dated rooms and mattresses sagged No king size bed available so they told me to push the beds together. Hard to make the heat work in the rooms
from Stoke-on-Trent, United Kingdom
Submitted on 02-11-2016
Stayed here at the end of October for a two night break. Having read previous reviews, I was dubious to say the least but I can honestly say it was fine. The room was clean and tidy. Yes - it was on the small side and yes - it was in need of a general update to be of Hilton standard but in no way was it grotty or cold. I found the reception staff to be pleasant and helpful. I would consider staying here again, the location was good and for the price paid the standard of the hotel was more than... Read more
from
Submitted on 02-11-2016
We went to London for a weekend, and we have chosen Hilton to be on the safe side. Location is very central and near the bus stops. The room was not big but comfortable, shortage of bath amenities. The room was cold because the windows were not sufficiently isolating the cold and the noise from the street. A heater was provided upon request. Personal was very kind and helpful.
from montgomery village, United States
Submitted on 02-11-2016
Staff was friendly. Some rooms could be upgraded but overall i must say that the facilities were nice. Location to Tube is not the greatest but if you allow yourself a few extra minutes, you can catch a but any direction to the nearest Tube Station
from Mettmann, Germany
Submitted on 05-11-2016
During the last two month I stayed at this hotel several nights. Service upon check-in is sufficient and friendly and leaves a good impression. The moment you enter your room any previous good impression is gone in a second. I had two rooms which certainly did fall below the minimum footage of 18 square meters as advertised on the hotel webpage. The beds occupied a good part of the room, making it difficult to put your suitcase any place and leaving room to walk around the bed at the same time. ... Read more
from Alderley Edge, United Kingdom
Submitted on 06-11-2016
Stayed in a twin room on the first floor and I was worried about the noise but not a sound came through. Don't expect a view but lovely and quiet. Staff v friendly too. Didn't have brekkie as went to Crush in Olympia which was delish.
from Market Rasen
Submitted on 06-11-2016
(Another Review from my wife, who was visiting Sprit of Christmas at Olympia and stayed here with her sister) We were welcomed to the hotel by Bevan, who was extremely friendly and professional and even though we were rather early, our room was ready so we were able to check in straight away. We stayed for two nights in a twin executive room on the 4th floor - which gave us access to breakfast and refreshments in the executive lounge. The food here was excellent and once again the staff were f... Read more
from Reading, United Kingdom
Submitted on 06-11-2016
Room was reasonable for the one night stay, however the room needs modernising and there was an extremely strong smell of smoke from the bathroom. Was disappointed when mentioned this to staff, didn't seemed surprised or overly apologetic. Not what I expected when staying at a Hilton
from Fredrikstad, Norway
Submitted on 07-11-2016
We enjoyed staying at this hotel for one night during a football game at Wembley. At arrival we're greeted in a friendly and accommodating way by desk staff.Greeted as HH-member and upgraded to a executive room. Breakfast was superb with chef on standby to take additional menu requests. The Hotel is about 10 minutes walk from Tube station High on Kensington and 5 minutes from the Olympia overground. Safe area and the London traffic isn't as noticeable at this hotel although, there will always b... Read more
from
Submitted on 09-11-2016
We stayed here at the end of October, we were in the city for a special occasion and left very disappointed. The room was very dated and unlike any Hilton I had previously experienced. The bathroom appeared grubby and also very dated. The window would also not close properly and left for a very noisy night with very little sleep. This hotel on this occasion was extremely over priced and I would not stay here again.
from South Lanarkshire, United Kingdom
Submitted on 09-11-2016
the staff at this hotel were excellent friendly and nothing is a bother. we had a hectic few days around london but we enjoyed coming back to base and just chilling in the lovely ambience of the bar the variety at breakfast was a;so very good and for location its a perfect central spot.
from
Submitted on 10-11-2016
We managed to get a great rate booking last minute. Huge room and big bathroom. Bathroom in slight need of updating but was ok. Comfortable bed and good checkout time. I would definitely stay here again.
from
Submitted on 10-11-2016
When the rooms get refurbished and modernised the accommodation will compliment the friendly welcome and helpful staff on hand to go that extra bit to make you feel welcome. I look forward to that time. First impressions are good on arrival but exiting the lifts highlight the need for a refurb, that said the rooms are clean but dated, the bathroom ok but a very low ceiling that anyone above 5'11' will be scraping their head on the ceiling while in the shower. Breakfast was fine with a good sel... Read more
from
Submitted on 10-11-2016
I stayed 3 nights here.Spacious room, very convenient location, lovely neighbourhood. There's a bus stop right besides the hotel with direct routes to many main attractions, Kensington/Hyde Park,Trafalgar Square etc. The interior looks a bit tired and old fashioned.
from
Submitted on 13-11-2016
We visited BBC Good Food Show and wanted somewhere close to the venue. This was just 200 yards. The room was comfy and the staff very friendly The hotel was clean and felt. Very relaxed atmosphere. The bar was very busy so not easy to have a relaxing drink or a snack.
from Las Vegas, Nevada
Submitted on 13-11-2016
Used to stay here a lot when I was a diamond member, now I am retired. Will be going back December 2nd for two nights. The hotel is in a great location, the front desk employees are always smiling and helpful. Last couple of times I got upgraded. The hotel is a little dated and I am sure a renovation is very close, but when you feel comfortable with a hotel, you have to go back. looking forward to returning, good hotel Dave Pearson
from Edinburgh, United Kingdom
Submitted on 14-11-2016
Great hotel if you are going to an event at the Olympia, but otherwise it's a fair walk to the tube...15 mins to Kensington High Street, and 13 mins to West Kensington. Stayed for two nights, in a decent room, but not as newly renovated as some of the Hiltons in London, internally showing it's age in design and furnishings. Check in was very efficient, by Patricia from Portugal, she was very helpful, the Executive Lounge on floor 2 is small, but well stocked during the 6-8 reception, with spir... Read more
from Amman, Jordan
Submitted on 14-11-2016
Couldn't believe this is a hilton hotel , apart from the great welcome by the front desk staff and mainly melinda (hope I did remember the name) who was of a great help..everything else was bad , the rooms are like a matchbox , so small and for sure not worth the price paid for it. I was disappointed and for sure not recommending this place to anyone.
from Ludlow, United Kingdom
Submitted on 14-11-2016
A very comfy room 252 (lovely bed & pillows) although very noisy with ambulances and cars racing over night. Very efficient and lovely friendly staff. EXCELLENT food especially the fish pie which I had twice and equally good both times. Choose the Lobster Risotto served in a parmesan basket, it's "to die for" and a very generous starter portion. Relaxing bar on the 1st floor for dining or just chilling with drinks/cocktails (such beautiful lighting) and I would have scored full marks and "Excel... Read more
from York, United Kingdom
Submitted on 16-11-2016
Great location for Olympia and surrounds. Rooms a bit dated but clean and serviceable. Highlight was breakfast, great choice, good quality and friendly staff. But top marks to Cesar Costa on reception - despite being really busy and under pressure he gave great service was really friendly and attentive.
from
Submitted on 16-11-2016
We stay there for 3 nights and got a nice room in a higher floor. Two adults and one child . This was our second visit in this hotel. We enjoy very much the breakfast and the nice always helpful staff. The price is for a London hotel acceptable. You can use Buslinie to tube station or to Westfield shopping . Olympia hall is in walking distance.
from Cairo, Egypt
Submitted on 17-11-2016
I stayed in this hotel 9 nights , booked a double room single use .....paid around 124 dollars per night which is not cheap . Rooms are really spacious and good, clean and well maintained. Reception is always busy so this is a small inconvenience. Did not book breakfast as it is really very expensive around 15 sterling per day, you can use the complimentary tray for coffee and tea and buy from the supermarket who is few meters close to the hotel anything you wish. The hotel has 3 metro station t... Read more
from
Submitted on 18-11-2016
I suppose the name 'Hilton' raised my expectations but I'm trying to be fair. Room was large although nothing special. Big bed but basically 2 singles together with uncomfortable Ridge. One side of the bed was ok, the other uncomfortable and could hear springs when moving/turning over. Fortunately the room was for single use so I was able to avoid one side. VERY noisey (and ineffective) toilet flush in my room and adjoining room! Breakfast has plenty of choice but wasn't enjoyable due to temper... Read more
from Portsmouth, United Kingdom
Submitted on 18-11-2016
A perfectly placed hotel for business, especially people working at or attending conferences at Olympia. The staff are always friendly, welcoming and attentive. The bar and restaurant serve good quality food, especially at breakfast.
from Boston, United States
Submitted on 20-11-2016
Staff is very friendly. Property shows its age. Property needs renovation. Great location near the Olympia center. Costa Coffee located off the lobby is bonus. Staff quite friendly. Ride to Heathrow is about 20 minutes w/o traffic.
from Portsmouth, United Kingdom
Submitted on 21-11-2016
I stayed here over Remembrance Sunday weekend with my friend. We dropped our bags to concierge early in the morning as we had plans throughout the day. We checked in at 2230 and we're kept waiting for quite some time, it was very busy. Staff tried their hardest but were very stretched. Staff were friendly and helpful. Police arrived whilst we were checking in to deal with an incident that was occurring in the hotel. Once in the room I noticed a few flaws. It was clean and tidy but very dated. So... Read more
from
Submitted on 21-11-2016
The hotel was absolutely filthy. There were dirty tissues and train tickets left in the hallway that were never picked up the entire three days of my stay. The room was tiny, even though it was supposedly a "deluxe executive room." The water in the shower was not hot. The towels were like sand paper. Some of the staff were friendly, but others were not. The service in the bar was super slow. There was a disgusting sickly sweet potpourri scent in the halls and the room. The carpets were f... Read more
from Mainz, Germany
Submitted on 23-11-2016
I was very happy with staying at the Hilton Olympia. Very friendly and helpful staff. Great breakfast. Reasonable room size - i.e. small London size. Unfortunately quite noisy from the street and from the room next door. Meeting facilities and snacks OK. The Wifi worked well.
from
Submitted on 23-11-2016
lobby has nice Hilton impression, however, once you get off the lift on the room floor, you get disappointed already. corridor and room itself is just as shabby and old as rundown business hotel. Worst part is receptionist, who gave me all wrong information and i complained to supervisor, who told me the one was trainee and i should have asked other staff!! How am i supposed to know she was a trainee and even so, its not guests fault at all.. nothing met up to Hilton satisfaction
from Cambridge, United Kingdom
Submitted on 27-11-2016
Well, not a great start to what was a nice day...staying with my parents so I'm having the sofa bed, pulled it at and it was disgusting! Crumbs and stains - what looked like blood or wine! Either way not impressed! You might expect this from a 1 star hotel but not 4! Although staff sorted this out quickly and they (finally) gave us a new mattress it's not been a great impression. We are facing a busy road and is very loud when a police car goes by which seems to be every 10 mins so tonight will ... Read more
from Falmouth, United Kingdom
Submitted on 27-11-2016
Our stay in this hotel was mixed, as we entered the building the reception area was clean and generally nice and the staff helpful. The room we were given can only be described as cupboard with a bed. The AC didn't work and the room was far too hot, amongst other things. We went out to explore for the day and came back to a room that was hotter then when we left! We tried to open the window to let some air in, but it opened onto small squared area with vents from then kitchen and looked into ot... Read more
from bucharest, Romania
Submitted on 27-11-2016
Was almost terrible A lot of personal but lazy. Very dirty carpets and housekeeping does not use a vacuum cleaner at all. We tried the restaurant: After waiting for more than 20 min the order was not even taken. We went to our room and ordered via room service. We had to wait for 60 min. They charged 5 GBP + but the food was under cooked and cold. Housekeeping did not happen the next day. We had to put the food platter out of the room but two days later the platter was still beside our door... Read more
from South east, united kingdom
Submitted on 28-11-2016
Have stayed here a number of times before and always been happy with stay. This time had to queue a long time to check in and room was so unbearably hot during the night we both woke with headaches and had a poor nights sleep.
from Dubai, United Arab Emirates
Submitted on 28-11-2016
Front desk were very good but extremely understaffed. Expect long lines at check in / out. Do not book a smoking room even if you are a big smoker. Hotel needs a face lift from carpets to bathrooms and hallways. Business lounge was the highlight of the stay. Good for breakfast and cocktail hour. Steve is an absolute legend! Hotel is barely a three star.
from
Submitted on 30-11-2016
Great location in the heart of Kensington and near several tube stations. The lobby is nice, the hotel itself seems a bit tired. I had a single room which was VERY small. However, it suited my purposes and have no complaints. Decent price. Would even stay there again.
from
Submitted on 30-11-2016
Visited the hotel with my boyfriend recently. The room was not great... it just looked old and outdated. Nothing special !!! The only thing that keeps that place going is the staff that is very friendly. Many thanks to the girls from reception who were really nice and helpfull and to Pradeep and David in the bar for making the mornings and nights amazing for us.
from
Submitted on 01-12-2016
Well what can I say the room was marginally larger than the cleaners but, I wouldn't put money on me winning that bet. The bathroom was that cold two penguins had moved in and taken over the bar area was freezing and when requested to turn the heating up to be told no just move from that area is not acceptable. Food was okay and in fairness not expensive so that my Hilton friends was the overall shabby experience at one of hotels. Oops nearly forgot the key card kept loosing its registration so ... Read more
from Westchester, New York, United States
Submitted on 01-12-2016
I stayed at Hilton Olympia from November 13th thru the 20th. First, I would like to commend the hotel staff on their hospitality, professionalism, and sincerity. This is a very well run hotel and the staff are just great and they all work well together, especially in the dining room and in the Executive Lounge. The continental breakfast is the best I've ever had at any hotel and I've stayed at some 5 star big name ones from Beirut to Paris. I particularly liked the Executive Lounge; it was a gre... Read more
from Godalming, United Kingdom
Submitted on 01-12-2016
All one expects from a chain like Hilton is bland, plastic, and anonymous but above all clean and efficient. Not this one. The room was tucked away on some afterthought building and took a good 20 minutes to find with unreadable signs. It was small. The bathroom fittings were loose and at odd angles. The room was freezing, and even boosting it to max and coming back after finding something to eat and a drink with colleagues it was still cold. It took about twenty minutes of max running of the h... Read more
TOP