Sign In Support Why Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

ALL-IN WKEND: $5 Books Your Resort

Courthouse Doubletree by Hilton London-Regent Street

London, England, United Kingdom (LHR)

Check Rates for
Hotel Specials
Hotel + Flight from
Check Rates for
Package Specials
Based on 1291 reviews
Room & Rates


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details
Courthouse Doubletree by Hilton London-Regent Street
19 - 21 Great Marlborough Street, London, NA United Kingdom W1F 7HL

The best a London hotel can offerOur well-appointed Guest Rooms and Suites reflect the elegance of times past, while providing our guests with an extensive range of modern conveniences. Comfortable work surfaces, LCD TVs, wireless internet access, and our incredibly comfortable Sweet Dreams® beds occupy spaces once reserved for judges? robing rooms, a police station, a shooting range, and even the residence of the metropolitan police commissioner. Our first class hotel amenities include: * The Thai-inspired Sanook Spa* Precor-equipped Fitness Center* Heated indoor pool & sauna* Rooftop terrace on the 5th floor* Release Theatre screening room* Concierge desk* In room dining5 Star hotel service and styleOur hotel boasts exquisite service and dining and cocktail venues worthy of a London hotel like the historic Courthouse. The busy and lively Carnaby brasserie is a favorite with the locals as well as our hotel guests, serving breakfast, lunch and dinner daily. The Waiting Room also serves breakfast. For fine dining, join us at the Michelin recommended Silk restaurant for Asian-inspired cuisine served in the old Number One courtroom, where accused individuals ranging from Napoleon III to Sir Mick Jagger have stood before the still-present judges' bench. For sophisticated cocktail service, the bar delivers a relaxed ambiance along with sought-after exclusive seating in three booths that were previously used as holding cellsMeet in London at the Courthouse hotelBusiness travellers will appreciate our conference suite with its several attractive and functional meeting rooms ? perfectly appointed to handle your small to medium-sized gathering. In addition, the 94-seat Release Theatre can be made available for business use. For your convenience, wireless internet access is available in public and meeting areas. After business, all of London is within easy reach from the Courthouse Doubletree by Hilton London-Regent Street hotel. Our extraordinary London hotel is only a short walk from the unique, trendy Soho and markets with its designer boutiques, clubs and restaurants. The theatre district and more clubbing are nearby in London?s West End, or visit the world famous Buckingham Palace, situated only a half-mile from the Courthouse Doubletree by Hilton London-Regent Street hotel. When you next visit London, our caring and professional hotel staff look forward to welcoming you to the Courthouse Doubletree by Hilton London-Regent Street hotel with our signature warm Doubletree chocolate chip cookie at check-in.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1291 reviews
from Vienna, Austria
Submitted on 18-05-2016
Nice and clean hotel. The staff is friendly, councierge helpful. The rooms and the bathroom have a great size and it´s very clean. You are opposite of the entry of carnaby street and you have a 5 min. walk to piccadilly cirques, 2 min. to the next underground station, and a few min. to Oxford and Regant Street. It´s great there. In the heart of London .... They have a really cool bar at the hotel with good cocktails ... i can recomand this hotel it has a very good quality for a good price. The... Read more
from Manchester, United Kingdom
Submitted on 20-05-2016
The websites official description is... A Contemporary Design Hotel with History The Courthouse hotel is a 5 star luxury hotel ideally located in bustling Central London. Our hotel is situated where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of London??s finest shopping streets, tourist attractions and theatreland. A stone??s throw away from the famous Liberty London department store, this contemporary design hotel is situated in an old Grade II List... Read more
from London
Submitted on 21-05-2016
Really enjoyed our trip to this old court house. It's not the Ritz or Savoy and we didn't expect it to be. The sandwiches (actually they were rolls) were tasty and fresh, the cakes and scones plentiful and delicious and the tea 'on tap'. Found the staff pleasant, attentive and helpful. Would definitely visit again.
from Manchester, England, United Kingdom
Submitted on 22-05-2016
Where to start??? Poor service. No one offered to help with our bags. Had to change rooms as they didn't put us in a smoking room as requested. Smoking room had no ashtray. Room had no bed side lamp. Stone cold breakfast. No availability in the spa. Complained the manager said they would refund a small amount of money then didn't. Location was perfect but not worth the money.
from Royal Tunbridge Wells, United Kingdom
Submitted on 25-05-2016
The website pictures led us to expect something quite different. In fact what we received was okay but no more. The ambiance was more a tea room than a 5 star hotel. Food was good as was the champagne. This was a celebration event and although we did not let it ruin our day it did not add to it as we hoped.
from Folkestone, United Kingdom
Submitted on 26-05-2016
We arrived early to the hotel expecting that our room would not be ready until 2 o'clock but, we were able to check in and go up to our room on arrival The room was beautifully clean with lots of great little extras. We both enjoyed the big television. The location of the hotel was wonderful and central and the best part is, when it came to sleeping, you would not of known that the hotel was in the middle of Central London - best night ever in a London hotel. The only slight gripe we had were th... Read more
from Stafford
Submitted on 28-05-2016
This was a birthday treat from our son and daughter in law for my wife. The arranged for afternoon tea with champagne. We were booked in for 3 pm and arrived early which wasn't a problem for the hotel, we were shown into the room and seated. The hotel is impressive and a famous courthouse which has dealt with many high profile cases in years gone by there are many pictures of these cases inside, location is opposite Carnaby Street. The afternoon tea was quintessential English and a special treat... Read more
Submitted on 30-05-2016
Stayed here over the bank holiday weekend so for mine and my partners birthday. Is a great central location close to Oxford street, Soho and Leicester square. We arrived on time and I have to say the reception staff were far from enthusiastic but we eventually got our room after having to wait in the bar. The rooms were nice but ours could certainly of done with some simple maintenance (shower leaked, toilet leaked, window rattled). On the whole Though a nice room and well equipped with what you... Read more
from Gillingham, United Kingdom
Submitted on 31-05-2016
We arrived on my birthday (we are only 50 minutes away by train) having booked the champagne cinema evening but thought we would stay over. The room was pricey but this is the west end and we knew we would be in the perfect location, we were not disappointed! The room was a King room which had been upgraded from the Queen room that i had booked. It was what i would expect from a London 5 star hotel and everything was clean and tidy - the only thing that was missing was the plug for the bath, thi... Read more
from Taunton, United Kingdom
Submitted on 13-06-2016
the room was a bit tired but comfortable,view from the room was horrible,just offices but that meant it was very quiet!! slept very well! as in every hotel more milk sugar etc was needed but i'm sure if we asked we could of had more. perfect position,walked to Oxford circus,Leicester square,Covent garden,oxford street,Regent st. and Carnaby street and Liberty's just opposite the hotel. the hotel was quirky,with the cells and court room. kamil(I think he was bar manager) was lovely,helpful,effici... Read more
from Ipswich, United Kingdom
Submitted on 13-06-2016
Staff were very pleasant and polite. We arrived for the champagne afternoon tea which was really yummy. Hotel room was adequate for what we wanted, very clean and tidy. Buffet breakfast could have been hotter but there was plenty of choice. The hotel itself is very quirky will definitely stay here again.
from Flitwick, United Kingdom
Submitted on 14-06-2016
Had a one night break here last Saturday as we had been bought a voucher for the Asian Fusion restaurant SILK which is in the Courthouse Hotel. The meal was fantastic please see separate review. The hotel however was just "Adequate to be honest. For a one night stay we paid nearly £400. For that I would have expected the following ; 1) the room to be ready at 2pm as advertised, not have to sit in the lobby for 40 mins with our bags until 2,40. 2) more than 6 coat hangers between 2 wardrobes. 3)... Read more
from Williamsburg, Virginia
Submitted on 21-06-2016
I was given a room on the top floor of the hotel, and away from the roof top terrace. The room was newly refurbished, and I was asked by the front desk clerk and also the cleaner whether the room met my expectations. Both women seemed very concerned that I liked the room. The bathroom was gorgeous with beautiful marble and lovely fixtures. The room came fully stocked with a kettle, teas, milk and sugar, which are very much appreciated. The TV was a bit quirky to use, but once I got the knack of ... Read more
Submitted on 22-06-2016
The only 5 star about this hotel is the location and price. We had 2 rooms for 4 nights and both rooms had maintenance problems. Lights in bathrooms did not work, outlets were hanging on the walls! Shower glass allowed the water to soak the bathroom, and the lobby furniture is broken. I would think the staff would be able to see the missing legs on the couches in addition to the severely ripped fabric off of their frames. You feel like you are paying to stay at the Ritz while being in a Goo... Read more
Submitted on 23-06-2016
Having stayed in London multiple times, my mum and I both agreed that this was the best hotel we'd stayed in! Although there were some minor problems, such as a small leak in the bathroom sink, the standard twin room we opted for was both extremely spacious and extremely clean. We had a wonderful nights sleep and were extremely happy with the facilities in the room, especially the big TV with Sky Movies and Sky Sports! The breakfast in The Waiting Room was absolutely wonderful and the staff ... Read more
Submitted on 23-06-2016
Location of this hotel was great. Walking distance to many things. My only complaint about this hotel was the beds and pillows. Both pillows were paper thin and the bed was hard as rocks. I stayed here for 7 nights and work up numerous times during the night because of being uncomfortable.
Submitted on 29-06-2016
The check in staff was very kind by letting us check in very early after a long international flight, which was very very nice of them. However, the room left much to be desired. There were parts of the walls that had bare drywall with no joint compound around the edges; completely in the middle of construction or left undone! In other spots the paint was peeling and hanging from the walls and ceiling. The carpet used to be cream color but it was nearly black with wear. Excellent location but th... Read more
from Brentwood, England, United Kingdom
Submitted on 02-07-2016
A very well situated hotel which has made good use of some of its inherited facilities. The cells in the bar area and the restaurants in the court rooms add a novelty to the place. Staff were friendly and efficient. The hotel rooms were fine although ours lacked a little in terms of wardrobe space - I would not want to stay a week in that room. The hotel offers a sky terrace from late afternoon where you can take lunch or a drink. The wine list through the establishment offers a reasonable choi... Read more
from sydney
Submitted on 03-07-2016
So its been a while since I last stayed here and this place has gone from good to blah. Let's start with check in. . . nothing better than a long line of people waiting to check in, one person behind the counter, while three other employees at the concierge desk chatting and laughing among themselves while occasionally looking over at the people waiting (which is awesome when you have been flying for 12 hours). The place is in general need of a freshen up, lights missing bulbs, fixtures twis... Read more
Submitted on 07-07-2016
Location: Fantastic. Just around the corner from the Palladium theatre, so great if you are going to see a show there. Also convenient for Oxford Street, Regent Street, Carnaby Street and Piccadilly Circus. Lots of bars, coffee shops and eateries nearby. Service: Receptionist was prompt, friendly and helpful, as was the barman at the downstairs bar. Room: We took the Superior Queen. Not a particularly big room, but had a king size bed, small sofa, desk, plenty of clothes storage, hairdryer, s... Read more
from New Delhi, India
Submitted on 16-07-2016
We stayed at this hotel for a week end of June and only have great things to say. It is one of the best located hotel around Oxford Street and has a fantastic Sky Bar , which is always lively and buzzing with great atmosphere every evening. Very friendly staff, great food at the Silk restaurant and the Carnaby Coffee shop... Highly recommended Hotel both for business and leisure travelers.
Submitted on 17-07-2016
Went in using a voucher from an 'experience day' company...met by a German (I think) lady called Anne, great great service....thank you The afternoon tea was good, the service prompt, the champagne chilled just about right. Thoroughly enjoyed only criticism would be the room (carnaby room) looks like it could do with a bit of attention/tidying up....not up to scratch compared to what the hotel looks like...far from poor, but not as good.
from Pleasley, United Kingdom
Submitted on 17-07-2016
We tried this hotel for the second time, and again the same things that were wrong the first time are still wrong, this is rated a 5 star hotel and with this rating you would think that they should have all the 5 star treatment, we had very slow and poorly handled checking in to start with, we were given the same room as we had the first time we came here and the carpet which is badly stained is still down and still very badly stained, the room again was not made up after we had been out all day... Read more
from Uk
Submitted on 18-07-2016
It's new, it's modern and it so nearly delivers. It was a little quiet on the Saturday night we stayed but I'm sure as it begins to get a name for itself it'll liven up. Having only stayed one night I can't judge all aspects of this hotel but this is what I found. All the staff were great during our visit from front desk to bar. The rooftop terrace that we overlooked had great views over the city. The room which we received a free upgrade on ??? was modern, ultra clean, light and spacious... Read more
from Wales
Submitted on 21-07-2016
The actual hotel, rooms and facilities are fantastic. Really lovely but everything else just needs a bit of work and time to become a bit smoother. Staff are lovely but feel they just need more training which would make checking in/out, bar service and breakfast a bit smoother and an overall better experience. Hotel doesnt seem to have scrimped any where else so not sure why they have on staff training and recruitment?
Submitted on 21-07-2016
I found this hotel to be excellent. From moment of check in to checking out the following day. The receptionist could not be any more pleasant very friendly and informative. Well done to her.. 1st impressions count. As i was meeting my husband later on I was too early for check-in so the lovely guys at concerierge looked after my bags as I went out to explore the local area. Excellent for shopping food and local theaters near by.. When we returned the same receptionist as earlier checked us in. ... Read more
Submitted on 24-07-2016
Really nice place and very quirky. The rooms are great but the food is special and the service even better. The bar is set in an old courthouse and the sells have even been turned into places to sit with little tables etc. Highly recommended to anyone looking for a nice little night away.
Submitted on 25-07-2016
Fantastic hotel in perfect location with excellent rooms and breakfast. This hotel is in the heart of shopping and theatre land. There are many good restaurants and bars nearby. The staff are so polite.
Submitted on 29-07-2016
At the top of Carnaby Street, this hotel is great for shopping and sightseeing. Don't expect 5* service or indeed rooms. The hotel is in need of an upgrade. If your room is next to the lift it can be noisy. The staff are friendly but slow and requests are sometimes ignored. The roof terrace is great on hot summer nights but can get crowded and you definitely don't want the room next to it as its noisy.
from Melbourne, Australia
Submitted on 30-07-2016
For a quick London getaway this hotel is in a perfect position for shopping, shows and transport. Service is definitely not 5 star nor are the amenities. Cool bars on site, didn't get a chance to try the food.
from Dubai, United Arab Emirates
Submitted on 31-07-2016
We went to this hotel since it was my husbands first time in London and we wanted to be in the centre of it. Location wise, this hotel was great. We were only 3 minutes away from the Oxford Tube Station. Taxis can easily be found on the main road and a bicycle station was down the road. The hotel is an old refurnished courthouse (hence the name); you could miss it if you weren't looking for it. No concierge outside, had to take our luggage inside ourselves. The staff are helpful and polite but... Read more
Submitted on 31-07-2016
The location of this hotel is amazing, round the corner from Oxford Circus tube station and Oxford street shops. Cross the road and you soon find Carnaby street. We had a free upgrade and the room was lovely, massive king size bed. There is a swimming pool and sauna for guest use. Sky terrace bar is nice in the sun but not the best views. Staff were friendly and helpful. Overall a lovely stay
from Oxford, United Kingdom
Submitted on 01-08-2016
This is the 1st time I have ever done a review, I hate be negative but £240 for one night is disgusting. The location is great. we arrived to a nice welcome but could of easily walked straight pass the hotel. A Tiny "courthouse" sign on the side of the entrance hidden behind a huge plant. It's ment to be a 5* hotel, far from it. It's quite tatty in side . Big hole in carpet on level 2 on the way to our room, big stain from a leek on the sealing in there bar and the furniture has seen bette... Read more
from Vienna, Austria
Submitted on 03-08-2016
Pretty much everyone has said it already: This hotel's location just cannot be beat. Carnaby Street, Regent Street, Palladium, Liberty, so many places in walking distance from the hotel. But the hotel is a different story. We supposedly received a renovated room on the 4th floor, but it simply faced another building and was so dingy it was embarassing. Thankfully it was clean. The bathroom was truly a challenge to use as the water seeps through the tiny glass partition and gets the entire floor ... Read more
from Doncaster, United Kingdom
Submitted on 06-08-2016
Hotel location perfect, 2 minute walk from Oxford Circus Great building, trip down memory lane for my husband who came to the court regularly back in the day(work not a criminal lol). The original features are great. Room lovely, we had a standard double, the kids got an upgrade as they messed the booking up (double rather than twin we booked) so the kids got a superior twin Bathroom lovely although my husband thought the shower wasn't brilliant Bed firm, that's ok for me, I prefer a firm ... Read more
from London, United Kingdom
Submitted on 06-08-2016
Excellent sized Queen room. Decor a little dated (1990s) but very clean and well-maintained. Bed very comfortable. Midday checkout on Saturday was useful as I went for a swim and used the sauna when I woke up. Pool was small but warm and relaxing. Sauna also small but enjoyable. Rooftop bar was good. Had an aperitif before going to the theatre. The service was frosty though - could definitely be more friendly/ approachable. Excellent location for Oxford Circus, Carnaby Street and the Palladium... Read more
from Chester, United Kingdom
Submitted on 10-08-2016
Have stayed here many times.Very convenient position On this occasion arrived about 12.30 but only had to wait till 2.30 for a room Good sized rooms for London and nice bathroom Lovely roof terrace Pleasant and welcoming staff This visit we did not have breakfast but on previous visits was good
from Singapore, Singapore
Submitted on 10-08-2016
The hotel is located very nicely at the shopping belt. The rooms are of decent size and the hotel is pretty well kept. However, the concierge , I am afraid has lots of room for improvement. From bad attitude to not my problem attitude, tats their concierge.
Submitted on 11-08-2016
My friend booked this on a virgin red letter voucher for our friends birthday for afternoon tea. I have had many afternoon teas and have to say this was the worst I've had. The service was good and the staff polite but the room for the tea was drab very unappealing. The food itself was very measley portions very uninspiring sandwich fillings and the cakes were dry and looked more like what you'd buy in a European supermarket, they were everso tiny even the scones although warm and looked home... Read more
from Solihull, United Kingdom
Submitted on 12-08-2016
Great location for shopping and very presentable on entry. Reception staff very friendly and helpful, upgraded room which was nice, however, there was a slight smell of sewage and the room smelled of cigarette smoke. The bed was a super King but was really 2 singles pushed together and they could do with the mattresses changing as they both dipped in the middle. There was building work being carried out by the hotel, so this should really be made aware of to the guests even if it's temporary. At... Read more
Submitted on 15-08-2016
Let's start with the positive... Great location, just off Regent Street, across from Liberty... For the rest I don't have a lot of real good things to say about this hotel... Some talking points - in no real order of importance... Upon check-in (6PM) nobody at the front desk, I had to wait for somebody to show up...weird... Wifi is included but didn't work - I travel all over the world and I can connect everywhere - concierge was sent to my room to help but couldn't get it either - I stopped h... Read more
from Lancashire
Submitted on 15-08-2016
The hotel wasn't my choice and was booked for us by someone else. We had a Superior Queen room booked. Finding the hotel was easy enough it is very close to Oxford Circus just leave by the Argyll Street exit and turn right then at Liberty turn left it's just past the Palladium. So the location is great, our room was ready for us although we were a little early. The receptionist was friendly, we made our way to our room on the 3rd floor. When we got there the keycards didn't work, we tried severa... Read more
Submitted on 16-08-2016
I came here with a friend for afternoon tea which was amazing!!! The staff I found to be helpful and friendly. The cakes and sandwiches were gorgeous! We had a drink in one of the cells! Which was funny and then went to watch labyrinth in their cinema... I could thoroughly recommended it as a birthday treat! They show different films so you'd need to check on line but our showing was busy so book up in advance. We didn't see the rooms so cannot comment on that side of things but afternoon ... Read more
Submitted on 17-08-2016
Bad bed.. the mattress so old and damage so you cannot sleep on it. I tried 4 rooms as a solution and all have the same issue. Additionally the house keeping are not up to the 5 stars standards. Not recommended at all.
from Watford, United Kingdom
Submitted on 30-08-2016
Booked here from an experience voucher. Bar was great and very unique, the quirky seats and the different areas in the cells. Drinks are not cheap but great one off experience. We originally booked to do the cinema experience. Seats were comfortable and the opportunity to buy popcorn was great! We just didn't enjoy the film, so left half way through. We went back into the bar and had the manager come up and ask us what was wrong. We explained and was very friendly and helpful! He took us up to t... Read more
Submitted on 31-08-2016
Great stay here, location is very central to Soho. Rooms are spacious and nicely decorated in calming and modern colours. Ensuite was very well laid out and of a good size. Toileteries included, which is good on a short stay. Breakfast was very ggod, no complaints here. The ground floor of the hotel especially tells the story of how it has been converted from the old Courthouse and gives it its special charm, it's quiet unique and fun. We got a late deal, not sure if I would give the £400 a ni... Read more
Submitted on 03-09-2016
This is not a 5 star hotel. Not a 4 star hotel. Possibly a 3 star hotel but one which does not even perform well in that league. No one should stay here if they value service, want things to work or are indifferent to how much they pay for location. Let's start with the easy stuff. Air con wasn't working, the room safe was broken, the TV had no sound. Probably stuff a decent housekeeping department would notice. Moving on to housekeeping,it doesn't really function. Most obviously mid afternoon... Read more
Submitted on 06-09-2016
the hotel was lovely are were the staff, I enjoyed the stay very much and would come back again in a heartbeat. This hotel has one of the best locations in London you can get anywhere from here either by public transport of on foot. I recommend it to anyone visiting London.
from Dublin
Submitted on 12-09-2016
I had arrived at this hotel last week with a business colleague. we had both used the same agent but booked separately. the receptionist at the hotel accepted my booking but told my colleague that he did not recognise his booking and told him he could have a room for nearly twice the price as previously confirmed.. the attitude was appalling which is a pity because otherwise this is a nice hotel... travelling on business for twenty five years I don't think I have ever encountered such a "could... Read more
Submitted on 17-09-2016
What a lovely hotel..! There was a mix up with our room so we were given a resturant omg..! Its a must the food was amazing..!! Couldnt believe how close we were to all the shops and west end shows all in walking distance we will be back..!
from London, United Kingdom
Submitted on 17-09-2016
Perfect location in the heart of the West End, but sadly, a bog standard, very average hotel. Nice touch in having original cells as part of the bar and the original courthouse as the breakfast room / restaurant, but that's about it on the plus side. Room air con wouldn't go below 23 degrees and wasn't repaired in spite of complaint - The engineer said it would take at least two hours and promised that another engineer would carry out the work the following day, which never happened. I had to re... Read more
from Edinburgh, United Kingdom
Submitted on 19-09-2016
First time staying in this hotel and I only stayed for one night (for business). I picked it purely due its good location and low price compared to surrounding hotels. First off when I arrived on the street I walked passed the hotel as the entrance did not have an obvious sign to say it was The Courthouse. Once I found it and entered the staff were extremely welcoming at the reception desk. I was put in a room on the fourth floor. The lobby area and lift were really nice but the room was quite ... Read more
Submitted on 22-09-2016
Good: location is hard to beat. Some quirky history and features. Comfortable bed. Breakfast was OK. Bad: TV didn't work, shower was a bit feeble and no iron in the room. Staff were OK. It isn't bad but could do with a bit more of an effort to make it worthy if 4 stars on here.
Submitted on 24-09-2016
Bought this as a treat for my friend and we loved it.great selection of sandwiches and cakes with a glass of champagne to wash it down.also had a choice of teas to choose from.would definitely go again and great service.would highly recommend.
from Stevenage
Submitted on 25-09-2016
We went for an Afternoon tea as part of a Virgin Experience deal. Nice decor, love the quirky way they have converted the cells into private areas in the bar , and we did have a nosey at some of the other original Court features. Service was ok, they didn't seem confident in what they were doing and when I requested no mustard in the sandwiches it came out dry, some butter on the bread would have been nice. We were also missing a cake off the display of two each. It's not the quality of The Rit... Read more
Submitted on 08-10-2016
We treated ourselves to champagne afternoon tea for two. We were warmly greeted and directed by concierge upon arrival to the Carnaby Lounge. We were immediatley greeted by Richard who was very warm, personable and professional. He sat us down and asked when we wished for the champagne. The tea was delicious. We were asked upon sitting if we had any allergies and they amended the sandwiches accordingly - something which not many tea places do without a problem with a last minute notice. I liked ... Read more
from Paisley, Scotland
Submitted on 09-10-2016
Firstly, great location right at the top of Carnaby St, two minutes from Oxford Circus underground and an abundance of great food and drink places close at hand. The lobby and bar area are pleasant and well maintained. Elsewhere, including the rooms, it could do with a cosmetic refurb as the wooden furniture was well worn and the place was a bit tired. I used the spa area, which has a small pool and a sauna. I assume they were really tight on space when designing it, as a steam room and jac... Read more