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Best Western Plus Park Grand London Heathrow

London, England, United Kingdom (LHR)

Hotel + Flight from
Based on 732 reviews
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Best Western Plus Park Grand London Heathrow
449 Great West Road, Hounslow, United Kingdom TW5 0BU

Hotel Features.
Park Grand London Heathrow features a restaurant and a bar/lounge. Room service is available. This 3.5-star property has a business center and offers secretarial services. Additional property amenities include a concierge desk, complimentary newspapers in the lobby, and self parking. This is a smoke-free property.

112 air-conditioned guestrooms at Park Grand London Heathrow feature coffee/tea makers and hair dryers. Guestrooms offer complimentary newspapers and safes. Rooms also include irons/ironing boards. Guests may request wake-up calls.

Extra Child - 0.00 Gbp Rollaway For Child - 0.00 Gbp rates Are Guaranteed children Stay Free - Up To Two Children Age 15 And Under Stay Free In Room With Two Adults Using Existing Bed. no Pets Allowed - additional General Policy Information - International Maximum 3 Rooms Per Reservation. Maximum 3 Persons Per Room Only If A Rollaway Is Available. Domestic Maximum 5 Rooms Per Reservation. Maximum 5 Persons Per Room Only If Rollaway Is Available. property Offers Commission - Rate Of Commission 10.00 Pct property Participates In A Centralized Commission Program additional Commission Programs Information - Please See Best Western Chain Brochure For Full Details.

Based on 732 reviews
Submitted on 30-05-2016
Stayed here after the friendly on Sunday. Shared a twin room, the beds were very comfortable, the room was a good size and clean. The shower was fantastic, the sort that really wakes you up in the morning and after a heavy day on the Sunday was just what I needed. Also had the cooked breakfast which was the perfect pick me up and there was plenty of choice on offer with the Buffett. Will definitely stay again.
Submitted on 31-05-2016
Having been sent from overbooked hotel in central London to this hotel where we didn't want to stay due to distance to central London the General Manager took his time to book us into a very good hotel in Notting Hill. He also ordered and paid for a taxi that took us there. I managed to forget my mobile phone in the restaurant. A few hours after booking in at hotel in Notting Hill the mobile phone was delivered to me!!!
from Midlands
Submitted on 31-05-2016
The entrance to the car park needs to be signed as it is not obvious how to get there from the main road. The room was pleasant but the mattress most definitely needs replacing - the springs are shot and it is so soft that roll together is inevitable. As the bed is only a standard 4'6 this makes for a restless night of fighting for space! The room service was erratic - we didn't really get what we wanted but it was fine. Staff friendly and it was overall actually ok.
from Rotherham, United Kingdom
Submitted on 31-05-2016
We stayed here for a trip to Twickenham. The hotel has limited parking but that said we were lucky and parked no problem. The staff were very friendly on welcome and kept our bags safe as we were too early for our rooms, they also scheduled us a taxi to the stadium which was at a bargain price of £20. Drinks in the bar weren't too expensive either while we waited - what a good start. When we returned we had steadily walked back from the grounds and the rooms were a great surprise. Spacious, mas... Read more
from Birmingham, United Kingdom
Submitted on 04-06-2016
We booked two rooms for a family of 5. One twin and the other a triple. Rooms were very tidy and the facilities were excellent. Staff were very welcoming. Only thing that can be improved is the parking.
from Newark-on-Trent, United Kingdom
Submitted on 06-06-2016
Excellent Hotel with fantastic facilities close to Heathrow, The Buffet in the restaurant is wonderful value for money, with a excellent variety of food to suit all tastes from around the world cooked to perfection, Staff are very attentive and nothing is a problem
from Dauphin
Submitted on 19-06-2016
Hard to find. Phoned hotel for directions and was put on hold, Does the staff even know where they are? Or care. took half an hour to get checked in and was told that the room booked was not available and would have to take a single bed for two people.Only on being pressured was a suitable room offered.
from Cambridge, United Kingdom
Submitted on 20-06-2016
The hotel has a glamorous feel on entry and the room was very clean with very comfortable beds. The staff were lovely and welcoming and tended to all needs with no fuss. Although, I didn't eat in the restaurant area it looked very nice. The only problem, which some guests may have is the fact that my bedroom (a twin room) had a door which led into the bedroom next door. Although it was locked, I could hear everything next door were saying and it could have got uncomfortable if they decided to ge... Read more
from Worksop
Submitted on 20-06-2016
What a fabulous hotel this has turned out to be, I'm stopping here on business and as a plane spotting anorak it ticks all the boxes, right on the flight path for Heathrow. Even better still as a lover of Indian food it's like I've died and gone to heaven. The evening dining is very similar to the red hot buffet style restaurants where you can eat as much as you want with Indian, Thai, Italian etc all available. If you don't fancy the buffet then a menu is also available. The rooms are very mod... Read more
Submitted on 20-06-2016
Very reasonable for a one night stay (£60). Staff were welcoming. Room was modern, quiet and comfortable with a nice bathroom. Had the lamb from the room service which was also very good. Only minor gripe was that it advertises as being on the great west road, where in fact access is from lampton road, so I had to drive around the block a few times to find the entrance. Would recommend.
from Callan, Ireland
Submitted on 26-06-2016
Booked this hotel through Got a great deal ... hotel is located on a main road ... not a lot of noise .. staff are just so nice and so so helpful ... room is excellent ... Everything just as you would want .. value for money 100% .. Highly recommend this hotel Will be back again
from UK
Submitted on 03-07-2016
I tried to stay here June 2016 when flight was cancelled from Heathrow. The hotel was not managing its inventory correctly through showing room available and taking booking, but then cancelling the booking as a no-show. This message was not passed onto me or the 10 + other stranded passengers in the same situation who turned up. The receptionist was overworked, but fundamentally disinterested and denied the booking existed and I was left high and dry. I asked the hotel to back me off... Read more
from Bristol, United Kingdom
Submitted on 11-07-2016
A good place to stay with easy access to the centre of London via the tube which is only 10 minutes walk away. Comfortable beds, good staff and a lot of restaurants within walking distance in Hounslow.Easy to drive to from the M4 if you're coming from the West.
from Abbotsford, Canada
Submitted on 12-07-2016
This was a pleasant surprise! The room was beautiful, clean, comfortable, and quiet. And the staff was incredibly friendly and efficient upon check in and check out. I can't believe how great this hotel was for the price. I will definitely stay here again and recommend it to others. I also used the restaurant here, and while I found the offering to be a bit odd, the food we got was all quite good. Especially what I ordered from the menu. Very friendly service there, too.
from Carlingford, Ireland
Submitted on 20-07-2016
My family and I were stranded at Heathrow after missing a connection to Calgary. BA pretty much left us to our own devices and I frantically made the booking on my phone as many other passengers seemed to be in the same situation. The hotel was so much more than we could have hoped for so late at night and with a group of 6 of us all needing housed. Value was amazing. There was a bit of confusion finding our booking when we arrived but staff were very helpful even with the stress of a lot of las... Read more
from Las Vegas, Nevada
Submitted on 20-07-2016
This was a lovely hotel to stay at for our final night in London. The room easily accommodated our small family and was very clean and comfortable. The bathroom was beautiful and had an amazing shower. Our room was on the fifth floor and very quite. The hotel offers a full bar and restaurant. We did not use either but they looked nice. The town of Hounslow is a small community with nice character. The hotel staff were very professional and obtained us a taxi for the airport at a moments notice. ... Read more
from Long Island, New York
Submitted on 23-07-2016
We stayed there last week for 3 nights and our room smelled awful like sewer... The beds are super lumpy and our backs hurt so badly. The area has zero to do and we did not feel safe even attempting to walk to the train. You will have to take cabs to even get to any place to eat and there is zero here.
from Nottinghamshire, United Kingdom
Submitted on 23-07-2016
Booked a double room for £84 with due to working in the area and even managed to get the last parking space ( for an additional £10) In reception staff were polite, quick to complete check in and explain everything, looking around this is not your average Best Western, they have clearly had a full refurbishment of the building ( or it's a new build) and all areas are finished to a high standard perhaps superior to a decent Premier inn. The bedroom was fab, huge comfy bed, Aircon ,... Read more
Submitted on 27-07-2016
This is an excellent business hotel situated in Hounslow, a short distance from Heathrow. Access to the hotel by Train or Uber is super quick and super convenient. The station is within walking distance and the London City Centre is 40 min away by train/tube. There are reasonable restaurants in the area, within a quick drive radius. Breakfasts are good, the superior rooms are excellent, clean and well appointed. The only reason I won't give 5 stars is because they advertise a lower rate th... Read more
Submitted on 02-08-2016
I cannot say enough about this hotel. Beautiful rooms, clean, wonderful amenities. The staff was incredibly helpful in every way. We came on a Sunday and the front desk took substantial time to research/help me find a local Mass and made sure we knew how to get there. They exceeded my expectations in every way. Beautiful hotel, great staff, great pub around the corner. Thanks, Best Western!
from Bristol, United Kingdom
Submitted on 04-08-2016
I booked three rooms for a party of 6, ranging in age from 67 (myself) to 18mths. I wanted a base close to Heathrow but with good links to central London. Osterley station (Picadilly Line) is a leisurely 20 min saunter (at toddler speed). Taxi to Terminal 5 took approx. 20 mins at 08.00 on a weekday. Cot provided for the infant at no extra cost. The staff were lovely, courteous, kind and efficient. Beds very comfortable, bathroom facilities very good with excellent shower and bath. Food was more... Read more
from uk
Submitted on 04-08-2016
Just booked into this hotel. Company paid in full upfront. They demanded a credit card for an extra £61.20 or i couldnt stay. The bed was propped up with plywood as the base was broken and the shower was filthy. What a great start to a hotel stay
Submitted on 07-08-2016
The hotel is located in West London in a dirty town called Hounslow. It's basically a little India in London. There are a few things I did not like about the hotel. First of all, they charge you 10 pounds/day to park and there's only about 30 available spaces and one small entrance to get in and out. If you're touring London don't bother renting a car at all as an Uber driver was never more than 5 minutes away. Also, this hotel is not a pickup location for any tours (Premier or Eurostar). I had ... Read more
from Surfers Paradise, Australia
Submitted on 10-08-2016
Stayed at hotel overnight to connect with early flight from terminal 3. Room was well presented, nice small bathroom, comfortably bed. Free Wi-Fi, reasonable connection. Positives - reasonably-priced, reasonably quite given location. Not so good- (1) we had an evening meal which was very average,disappointing and (2) checkin experience was below expectations of this type of BW product.
Submitted on 17-08-2016
An excellent hotel. We had a great stay and could not fault anything. It was extremely clean and the rooms were comfortable. Very accommodating, helpful and polite staff. Convenient location for Central London. Would definitely stay again.
from Edmonton, Alberta, Canada
Submitted on 17-08-2016
Great hotel to stay at if you have an early morning flight out of Heathrow Airport. Very modern , clean with a good restaurant. Situated near shops and restaurants. In spite of the fact that there are constant flights over the hotel it is very quiet. If booked on line the nightly charge is reasonable.
from Worcester, United Kingdom
Submitted on 18-08-2016
Excellent location for a long weekend west end theatre trip . . staff friendly, communicative and responsive to needs . . yes there is a £10 car-parking fee, but it's worth it and not excessive when compared to other options . . Breakfast was good with vegetarian options (sausages) on request . . Osterley underground station is a 15 min walk away and the use of a contactless debit card made travelling around London very easy, with a daily £9-30 max fee, so long as you remember to sign in and o... Read more
Submitted on 24-08-2016
I had read some reviews that really made a little nervous about staying here. However, we were pleasantly impressed with this hotel. The room was very clean. Even though, we did not quite get the deal we had reserved through Our bill was about $50 more. When I called the desk to discuss I was given some double talk. Our room had what certainly look like a refrigerator -- however, ours was not getting cold. I called down to the desk and we were told it was merely a "cooler". R... Read more
from Luton, United Kingdom
Submitted on 28-08-2016
We've just had a 4 day stay at parkland, its an excellent hotel, we had a double room with what seemed like a king size bed which was one of the most comfortable beds iv ever slept in. The service was secound to none, the housekeeping was very effecient keeping our room beautifully clean, especially the bathroom. The bathroom had a large bath with 2 types of super powerful showers and was as if it was newly installed, it was that clean, as were towels! Parking is a tad restricted but if your an ... Read more
Submitted on 01-09-2016
We are working away 2 males, so searching for a twin room in the Hounslow area and stumbled across this hotel couldn't believe the price, once we arrived we were greeted with great competent staff and the rooms are clean with everything one needs and of a good standard, parking could be an issue as on a first come first serve can't have it all. Will stay again.
from Brisbane, Australia
Submitted on 03-09-2016
Stayed here on 2 occasions. Arriving into England and on the way out. Bonus on being able to leave luggage at the hotel. Ate downstairs, both buffet and from menu. I'm not a big eater so would always check on what is on the buffet first. The bar is handy as I have some friends in for a couple of drinks Downside, the first room. I could not get the chair into the desk. There is a massive pole that is in the way. Really bad construction design. I ended up working from sitting on the bed. I asked... Read more
Submitted on 07-09-2016
I've stayed here before a couple of years ago. It is a great hotel, had a little trouble getting into the car park, but was soon sorted. I was lucky enough to have one of the rooms on the display picture. Which was really smart and comfortable. I had food from the buffet menu. Which I really enjoyed and would recommend. Overall great stay.
Submitted on 07-09-2016
On the night I checked in, I was met with a very rude night manager who asked that I go home or he will 'send us back' because the room that we reserved was not paid. Obviously Expedia allows guests to reserve rooms without paying and that we can pay when we arrive. That was the first one. Second issue, the room I was given was filled with cigarette smell. However, they were very happy to change it for me but again, that shouldn't happen. Finally, when I asked about the parking, the impatient ... Read more
from Bathinda, India
Submitted on 13-09-2016
Awesome is the word! Rooms were beautiful and very clean with all the necessary amenities . Very well maintained . Extra points for the bathroom which was very spacious , well placed and very very clean . Stayed only for 1 night , breakfast buffet was also good considering the charges . Had a really comfortable stay and would recommend it to those who want to stay near the heathrow airport.
from Cambridgeshire
Submitted on 15-09-2016
Do not book the hotel via any booking agents. Do not try and ring to book direct. Do not try and book if Heathrow is busy. They were very bad. In summary: Flight cancelled, we did for a nearby hotel. Booking confirmed with email & confirmation number. Paid £35 for taxi. (Also called hotel direct to confirm). Hotel denied booking and said as Heathrow was busy don't take reservations past 8pm?? Told us to contact as was not their fault. Called, ho... Read more
from Oxford, United Kingdom
Submitted on 16-09-2016
Room was nice..very stylish..very buffet was very good..great variety...freshly cooked....breakfast was ample...nice english selection....reasonable cost for a hotel....comfy should be a very good... After a long journey on Wednesday I reported the shaver point in my room didn't work..they said someone would take a look at it....Thursday morning I asked agin....Thursday afternoon I asked again.... On checkout on Friday morning I moaned...apparently something so... Read more
from Malaysia
Submitted on 17-09-2016
The room itself is fairly comfortable but the entire hotel is let down by its very bad attitude employees. I hope that the management or Mr Ramesh Arora himself would seriously provide proper supervision and oversight to this particular branch compare to the rest of the Park Grand. I am providing these reviews based on being a gold member of the Premier Reward Club who spent close to 50 days throughout the various Park Grand hotels. This particular sister hotel of Park Grand ranked the 2nd wo... Read more
from London, United Kingdom
Submitted on 19-09-2016
The room was not a bad size compared to other budget hotels, was expecting more from the bathroom area, it was only a shower. I could see hair on our bed, not sure if its from previous guest or the housekeeping staff. The location is easily accessible from the motorway. Parking is lacking although we did manage to get a space. Also be prepared to pay for parking if you are driving. The guy at reception was quite nice and allowed us to settle before organizing parking permit for us. The staff we... Read more
Submitted on 19-09-2016
I would Deffo recommend this hotel to anyone travelling to Hounslow/Heathrow ! I Got the best service and the staff treated me so well and took care of me !! Great customer service and enjoyed my stay. Definitely coming here again!
from London, United Kingdom
Submitted on 19-09-2016
I checked in at 6AM on 16th September 2016. At the time of check in Mr. Gagan was very friendly and during my stay of 3 nights and 4 days i came across the the rest of the team. they were all very friendly and helpful. the room and amenities are excellent. I enjoyed being here
from Berlin, Germany
Submitted on 20-09-2016
Girlfriend booked this hotel as last minute option during our layover flight and was not disappointed. Pleasantly surprised with the modern surroundings and furnishing. Kind and attentive staff who made us feel welcome. Gagan (hope i spelt it correctly) was most helpful in particular and even offered us free parking. Will be returning!!
Submitted on 21-09-2016
factor that swung it for me after chosing from loads of similar hotels around the heathrow area - free onstreet parking nearby! hotels never have enough spaces and certainly not free in london. hotel itself is fine, good standard, rooms clean - even had a fridge. close to airport but couldn't even hear the planes overhead. no complaints - would go again.
Submitted on 26-09-2016
I have been staying here for over a year on business and it is one of the best hotels I have stayed at. The rooms are always clean and comfy. The bathrooms are clean and modern and even include heated flooring. The staff have been kind and helpful throughout.
from Dubai, United Arab Emirates
Submitted on 27-09-2016
All of the staff were very friendly and ready to assist. The breakfast was really good quality, thumbs up for the sausages! Room was comfortable and the standard of cleanliness was extremely high. The service at the bar was a little tardy but this was not the end of the world. The best thing in my opinion and a deal breaker in regard for me going back to this property was the complimentary VOIP phone. With this, the hotel has shown a fantastic grasp on technology for the benefit of the guest who... Read more
from Leicester, United Kingdom
Submitted on 29-09-2016
Having stayed at this rather brilliant hotel for almost the past 9th months, it must be doing something right! The staff, right from Check in (special mention for Gagan - Duty Manager & his team) through the dining experience ,breakfast and check out, cannot do enough for you. Everyone is helpful and goes the "extra mile" to accommodate you as best they can. I have stayed at other hotels in the area, but have always regretted not booking here. It also serves as a bench mark when I am staying els... Read more
from Cheltenham, United Kingdom
Submitted on 30-09-2016
I have used this hotel many times. It is perfect for Heathrow or business in West London. You get everything you need in your room, great bathroom, an exceptionally comfortable bed and parking. What also makes the stay enjoyable are the courteous staff.
Submitted on 05-10-2016
Booked double room with business partner for one night.. Reception staff somewhat unfriendly for no apparent reason when we arrived. When we got to our room it had a double bed..we asked for 2 single beds.. After calling reception, staff came to the room and gave us a key to presumably what we originally booked...NO. Same again... same staff then proceeds to dismantle double bed unzip it down the middle and made two beds...The space didn't allow for it cramped and not what we paid for... All r... Read more
from harrogate
Submitted on 06-10-2016
Booked the hotel via Best Western reservations and asked for an upgraded. On checking in was upgraded to a club room. Room spotlessly clean. Modern furniture comfy bed ,air conditioning ,good Internet . Fridge and fruit. Powerful shower. Managed to park in car park which costs £10.00 a night. Staff very professional and polite. Would recommend this hotel and will be returning.
from London
Submitted on 10-10-2016
We needed a place to crash on a Saturday night in the area so decided to check this hotel. We were not very impressed by some reviews but decided to try. It turned out rather nice actually. The check in was quick and friendly; the room was very grand. The hotel decor is quite nice and the room was completely sound proof. A very nice bed; beautiful bathroom with complementary toiletries, nice strong shower. Check out is at noon which also helps. We did not have breakfast there so can not comment ... Read more
from Greater London, United Kingdom
Submitted on 17-10-2016
I would advise anyone wishing to stay here, to stay elsewhere. The management, food and service is absolutely disgraceful. A housekeeping lady had opened our door, at a time that is well before the standard check out time, without knocking, disregarding the 'do not disturb' sign, to find my partner and I completely undressed. I can not explain how ashamed we felt and how distraught that something like this could take place at a Best Western hotel. Avoid at all costs.
Submitted on 18-10-2016
From the outside this hotel doesn't look too appealing but inside was lovely. Room looked recently refreshed, bed was comfortable and ensure had a lovely big shower head. Noise levels were surprisingly low considering its under the flight path. We got a taxi to Richmond which was extremely expensive via hotel reception (book it yourself with a local firm) and got the bus back along with a short walk after the rugby. Overall, good stay for the price.
from Wolverhampton, United Kingdom
Submitted on 19-10-2016
The hotel is clean and the staff were helpful. A couple of the lights did not work in the room and there is quite a bit of light spill comes in under the door and through the peep hole. The bed was comfy and the room was small but acceptable, the air con made a bit of noise which did keep me awake (but I am a light sleeper) you cannot open any windows. The food was ok, not outstanding but nice enough and a good variety of bits to choose from. I didn't really notice the planes flying over, it w... Read more
Submitted on 20-10-2016
Stayed for approximately forty eight days..during the first two weeks..I stayed in the single bedroom which is small but very cozy...and for the remaining weeks I stayed in double bed visit was very comfortable and each and every staff member was very warm and took care of everything..they were very helpful..I was also treated with a very yummy complimentary pastry from the hotel downstairs on my birthday..view from my room was amazing.. floor to ceiling glass right in front of my bed m... Read more
from London, United Kingdom
Submitted on 21-10-2016
Many thanks to Mandar Dhage the House Manager, for the amazing costumer service. I stayed in this hotel for more than two weeks and during my stay he was the person I could rely on, he was vary helpful and patient. If I had the smallest problem in the room he would immediately arrange to change my room to a better one. I would definitely come back to this hotel and recommend it to the people who read the reviews. And a special thanks to Monica D'souza at the reception for her excellent costumer... Read more