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Hilton Glasgow Grosvenor hotel

Glasgow, Scotland, United Kingdom (GLA)

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Based on 1265 reviews
Located in the heart of Glasgow’s fashionable West End, the Hilton Glasgow Grosvenor hotel is 2 minutes’ walk from Glasgow attractions like the
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Hilton Glasgow Grosvenor hotel
1-9 Grosvenor Terrace, Glasgow, NA United Kingdom G12 0TA

All guest rooms offer high-speed internet access. Located in the fashionable West End, the hotel is just a short distance from Glasgow's Kelvingrove Art Gallery & Museum, Kibble Palace, Glasgow University and only 20 minutes' drive from Glasgow Airport.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Wheel chair accessl

  • Conference Rooms
  • Restaurant
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1265 reviews
from Nashua, NH
Submitted on 24-05-2016
I'd have given our stay 5 stars if not for the fact that this hotel has no Air Conditioning. While I understand the locals are accustomed to this and the temperatures during our stay were unseasonably warm the problem is that visitors who haven't acclimated to the "dampness" will not feel comfortable. Our room was on the third floor and had a very small window which helped a little but the noise from outside made leaving it open not an option at night. Other than a portable fan in the room th... Read more
from Glasgow, United Kingdom
Submitted on 24-05-2016
Before one even sets foot in this grand hotel opposite Glasgow's beautiful Botanic Gardens the Concierge and Front Desk staff take time to send welcoming email. If they could have six stars they would get them, as would the chef :-) Breakfast is fresh and ample and dinner in the Bovine Restaurant can be thoroughly recommended - seldom can one find such superb quality at such a good price, We stayed in a Delux room which was spacious and well equipped. Unfortunately the cleanliness of the bathro... Read more
Submitted on 25-05-2016
We visited this hotel as we had a night out and thought we would treat ourselves.... The room was nice to be fair but the hotel had a hen party feel about it, not at all what I expected from a Hilton. To me would suit the more party person who does not mind a place to crash. Not for me but to be fair staff were lovely and room was clean, albeit a little noise could be heard from the traffic outside but to be expected I guess. Great location???
from Cheshire, United Kingdom
Submitted on 25-05-2016
delicious food in the Bovine and cocktails in the bobar. especially the White Russian in bar and Caribbean. clean and calm atmosphere and presence. restful and helpful. lovely breakfast and hot in bed.
from Halifax, United Kingdom
Submitted on 25-05-2016
Best customer service experience I have had for quite a while. From reception to chef and waitress at breakfast all were excellent. Very friendly and helpful indeed. Nice location and lovely hotel all round. Would certainly stay there again and have no hesitation in recommending it to others.
from York, United Kingdom
Submitted on 31-05-2016
The staff were excellent. Please was clean, the room just a little tired, flaky paint on bathroom door and window frame but overall a nice stay. Great location to walk down to the bars and restaurants on Byers road in West End and also for easy access to Western Road to head out to Loch Lomond and beyond. Would return.
from Harrogate, United Kingdom
Submitted on 01-06-2016
We have stayed here several times for business and decided to include a weekend in our most recent visit, sadly this backfired as we found ourselves in a room that was badly affected by music played at functions on the Saturday and Sunday evenings - the night manager quickly moved us to a different room when we complained on the Sunday. Generally the rooms here are ok but the lack of aircon and location next to the Great Western Road make this a compromise choice - not an ideal one. Good points:... Read more
from Glasgow, United Kingdom
Submitted on 01-06-2016
Was attending an event at ?ran Mór so it was great just being across the road from it! All the staff were very friendly and the rooms are very modern and comfortable. So many other things you can do nearby and it doesn't take long to jump on the subway to the city centre either!
from Uxbridge, United Kingdom
Submitted on 06-06-2016
Brilliant Staff, Clean Rooms, Food Great, Just a shame with the WI-FI. Great Breakfast Selection. Ate in Restaurant in the Evening Recommend the Steak cooked to Perfection. Location is Ideal. Will be staying here again on my next Business trip to Glasgow.
from Longmont, United States
Submitted on 06-06-2016
The building was beautiful, the rooms were comfy. We had a hard time getting connected to the internet, but eventually it worked. Parking was difficult, but not impossible. Breakfast was awesome! Everyone we met was helpful, friendly and informative
from Houston, Texas
Submitted on 18-06-2016
Overall disappointed with the Hilton Grosvenor. It's not an inexpensive hotel but they don't have AC because of an existing city regulation about historical buildings - which is understandable, but on a hot summer day the room gets suffocating! Further the windows don't open beyond a crack so not a lot of air that gets in but you do get a lot of traffic noise from the main road that the hotel is located on. I had to get two floor fans to get some level of sleep. One of my colleagues had to mov... Read more
from Blairgowrie, United Kingdom
Submitted on 19-06-2016
Nice hotel very friendly staff. The room we were in was large and airy, there was a bit of road noise but not enough to complain about.The bed was a little to firm for my liking but comfortable never the less.The breakfast was excellent and set us up nicely for the rest of the day.Car parking is next door for £10 fortunately I managed to get on street parking.
from London, England, United Kingdom
Submitted on 19-06-2016
Check in staff didn't provide any drinks voucher which was standard for Diamond member. Also the room used to have complimentary nuts and jelly beans which also went missing. Cost cutting on Diamond members it seems!!!
from Dunbar, United Kingdom
Submitted on 20-06-2016
This hotel is in a amazing location for exploring the West End of Glasgow. Unfortunately thats about the best bit. The "deluxe" room might as well have been a Premier Inn with a less comfy bed. Rooms were absolutely roasting hot as there is no air con. Don't waste your money on the deluxe rooms with garden view. You can see the hotels trees and a bit of the main road, but no Botanic Gardens. Its also very noisy on that side so you can't even leave a window open to cool the room down Beds were ... Read more
from London
Submitted on 22-06-2016
Last week my wife and I paid £205 for a one-night stay, having unwisely accepted a voluntary room upgrade. This promised us a room overlooking ??the gardens??, but strangely failed to mention the intervening road which serves as a main arterial route out of the city. We demanded a quieter location and were given a small room without fridge or airconditioning overlooking a supermarket carpark. The room was grossly overheated and impossible to cool down since the window only opened a few cms... Read more
from Blackpool, United Kingdom
Submitted on 24-06-2016
Excellent location in glasgow west end, especially for dog owners with proximity to botanic gardens and kelvin way. Very efficient and friendly staff, pleasant rooms, comfy beds. Good value for money.
Submitted on 25-06-2016
I have staid in this hotel on business and personally and it's clean, has good breakfast, friendly staff and is in a great area - opposite botanic gardens, walking distance from some great cafes and shops and good for site seeing in the city. Will be going back in the summer.
from London, United Kingdom
Submitted on 27-06-2016
So much nicer than the usual large hotel chain. A lovely, warm, welcoming layout with beautiful designed rooms. Totally charming. And some fascinating local shops and restaurants on the door step. Very close to the botanic gardens. See Glasgow from a different perspective when you stay here!
from Ayrshire
Submitted on 28-06-2016
We stayed at the Hilton Glasgow Grosvenor prior to my daughter's graduation as it's very near Glasgow University. The hotel is average for a Hilton, the rooms were fine but there was no mini fridge or air conditioning. The lack of air-con isn't a big deal in Scotland as it's cold most of the time, even in summer. There's only 7 parking spaces at the side of the hotel but additional spaces are available at Waitrose next door. Parking overnight costs £10. The staff were very pleasant and hel... Read more
Submitted on 01-07-2016
Hotel met expectations generally although restaurant was very busy and we could not secure a booking. Great location, especially for university (10 minute walk). The rooms was very comfortable and staff were great - friendly and knowledgable.
from Roanoke, Virginia
Submitted on 03-07-2016
This hotel was convenient to the Glasgow Botanic Gardens. The staff was very nice and helpful. I was underwhelmed by the property itself. The room (207) was small, dark and our view overlooked a trash collection area and the back of a grocery store. The trim molding on the door had been replaced and not painted. There was no air conditioning (it was unusually hot during our stay) and there were no amenities.
from Dumfries and Galloway, United Kingdom
Submitted on 05-07-2016
Very pleased with hotel this time as there must have been a refurbishment since last visit. Had a lovely room which was much larger in size than last time. Only downside was noise of traffic outside during the night as our room was to the front of hotel. Food was excellent in Bovine Restaurant and on dinner bed and breakfast deal, great value for money.
from UK
Submitted on 05-07-2016
I booked a room in the Grosvenor Hilton as a birthday treat for my husband. Our night was completely ruined as there was a graduation ball function underneath us and the noise pollution in our room was severe. We did report this to staff but there wasn't much they could do. They were fully booked and could not move us so we had a miserable stay. The rooms have no air conditioning and can be warm it would be good if the hotel management supplied fans in the rooms. The breakfast choice for veg... Read more
from Evesham, United Kingdom
Submitted on 06-07-2016
The hotel is in a great location in the west end. The street is full of lovely eateries, bars and coffee shops. The hotel is very quiet with no noise to disturb enabling a good nights sleep. While I did feel that it was quite expensive, I would stay here again. The staff were fantastic and very helpful and friendly. No complaints.
from Norwalk, Connecticut
Submitted on 07-07-2016
Good location, near Botanic Gardens, Kelvingrove Museum, and University of Glasgow. Plenty of good restaurant options and local bars. The bar and restaurant in the hotel were average. Front desk were very helpful.
from Glasgow, United Kingdom
Submitted on 07-07-2016
Stopped off here on our way back from holiday and it really extended the holiday. 5 star Hotel with 5 star service. Had a great night's sleep and the breakfast was excellent. Well worth the slightly more expensive cost.
from London
Submitted on 10-07-2016
Stayed for 2 nights this weekend, great location to bars and restaurants. Room was comfortable & clean, only thing is that it was very muggy outside & the window only opened a crack and there was no air con! Hate to think what it'd be like in sunshine there. Luckily there was an electric fan in the cupboard which was better than nothing. Breakfast was standard buffet fare, nice enough.
from Edinburgh, United Kingdom
Submitted on 10-07-2016
Wanted hotel close to Glasgow University for sons graduation. Perfect location. Very friendly staff. Clean, well proportioned rooms. No on site parking. No leisure facilities but you do get complimentary access to facilities at another Hilton in Glasgow (didn't use).
from Stirling, United Kingdom
Submitted on 11-07-2016
Just a midweek overnight but enjoyed our visit to the Grosvenor, reception was very cheerful and happy to assist. We had an upgraded room which looked on to the botanical garden, the rooms are nicely decorated but certainly not large. Everything in the room was sparkling clean nicely laid out, the bed was comfortable. If like ourselves your country folk you would find the street noise very loud but it was worth the noise for pretty view. We were in DDB and our evening meal was in the bovine res... Read more
from Ayrshire, United Kingdom
Submitted on 12-07-2016
Stay fairly close and just booked as a night away from the kids!! Intended to explore locally on arrival but due to heavy rain stayed in the hotel from start to finish - lunch in the attached Bo Bar, drinks and Wimbledon final very pleasant and very reasonably priced for a hotel bar. Dinner in the hotel restaurant, Bovine. Best steak in a long time! Breakfast next morning also first class. Big room. Comfy bed. Pleasant staff. Faultless.
from Herts
Submitted on 13-07-2016
Very friendly and helpful staff. Our room was clean and of a reasonable size but.... Room service was not good Room was noisy as Windows not double glazed and lots of traffic noise Restaurant very 70's decor Overall the hotel is a bit tired but the location is great and the hotel is quite comfortable.
from Philadelphia
Submitted on 16-07-2016
I spent almost a week at this Hilton to attend a conference and was quite satisfied with it. The staff were unfailingly helpful and cheerful no matter what I asked or needed. I would have liked a few frills such as temperature control (with the windows open, necessary since it was summer, the street noise was quite intense) and a room refrigerator. Also, the bed was not terribly comfortable. However, there was a very generous selection at breakfast and the food provided for our meeting was quite... Read more
from Glasgow, United Kingdom
Submitted on 17-07-2016
Hilton never fails to provide great rooms and facilities and excellent staff. the room views from this particular hotel over the Botanic Gardens are very nice and the location is perfect. not much more I can say! have stayed here many times and it's never been anything less than lovely.
from Dundee, United Kingdom
Submitted on 17-07-2016
Clean comfortable hotel in a great location. Staff were super efficient and very friendly indeed. We had dinner and breakfast and both meals were well presnted and the food quality very good. If you are staying in Glasgow I would recommend this hotel. It is particularly convenient for Glasgow University which is literally only yards away.
from Michigan Center, Michigan
Submitted on 19-07-2016
Lobby, lounges and restaurants nice, staff friendly but not real assertive in helping. Issues w/cleanliness/sanitation in two rooms within our party, not resolved in a satisfactory manner. Reservations booked for over a year and room type preferences not accommodated.
from Falkirk, United Kingdom
Submitted on 20-07-2016
We stayed last night and I am so glad to be able to write a favourable review, at last. We were given the type of room I ha requested. Friendly, pleasant, properly trained staff who could not do more to ensure you had an enjoyable visit. Spotlessly clean room, yes, it is noisy but it is situated on Great Western Road. Air conditioning would be good as fan noise a tad intrusive and last night unusually warm but we managed some sleep. My husband says his cooked breakfast was one of the best he has... Read more
from Stirling
Submitted on 20-07-2016
Hotel is across the road from the Botanic Gardens which are well worth a visit and a short bus ride (No 6) into the city centre but we were only there for a bar lunch, The staff were friendly but unobtrusive and the bar was very quiet all the time we were there. There is limited menu but probably something there to suit everybody. We had the soup and sandwich combo. Entrance from Byres Road.
from Gerrards Cross, United Kingdom
Submitted on 20-07-2016
Good value Hilton around a mile from central Glasgow. Room was modern and clean. Breakfast was rather good with a fairly wide variety. There's also a rather handy waitrose right next door. Certainly recommend it
Submitted on 23-07-2016
Friendly polite staff. Very clean and spacious room at reasonable price. We stayed in a family deluxe room which had 2 queen beds. Breakfast was standard buffet with hot and cold selection. Only downside is the carpark which is top floor of the wasn't that easy to get in and out of as it's quite small.
from Whithorn, United Kingdom
Submitted on 23-07-2016
The reception staff were excellent, and could not have been more helpful, after that it all went down hill! We had booked an executive room, as the hotel website informs you that it overlooks the Botanic gardens. What it refrains from telling you is that there is a main road right outside your window, with traffic all night and that you cannot see the gardens because of all the trees lining the road. The room was noisy even with the windows shut, with them open to try to get some air, it was un... Read more
Submitted on 25-07-2016
The hotel is located outside of the centre of Glasgow, but is still close to some shops, restaurants and bars. It's also about a 10 minute walk to the University Memorial Chapel, Kelvingrove Museum and its even closer to the Glasgow Botanic Gardens. The room was extremely spacious and modern with two double beds and there was a large bathroom--all of which are kept clean. The function rooms are lovely and there is an expansive bar room with an old piano, which we went to for late night drinks. ... Read more
Submitted on 26-07-2016
Rooms All rooms on the back side of the hotel have an astonishing view over ... the parking and loading/unloading bay of a near by supermarket. This can be accepted since the hotel has been build long before the supermarket but the fact that this rooms are very noise due to the bad isolation of the AC aggregates and windows, not. We saw 4 rooms on the back side and only the 5th which was finally on the front side, to the botanic garden, was OK. The noise from the traffic can not be heard. Clean... Read more
Submitted on 26-07-2016
Booked this hotel as my first choice the other Hilton was more expensive prices seem to fluctuate quite regularly. I was pleasantly surprised at how nice this hotel was! Reception staff were very friendly I was disappointed with my first room but was moved to a much nicer room without much hassle. Outside can be quite noisy. It's on a main road with traffic lights. Sonic your a light sleeper I'd pick the other Hilton hotel in the city. Location is great - a Waitrose next door of you fancy some... Read more
from Cumbria, United Kingdom
Submitted on 26-07-2016
Fantastic hotel, lovely staff very friendly and helpful, food really good, rooms nice & clean. Lovely seating area outside, backs right on to the Clyde. Have stayed a couple of times, will stop there again on our next trip to Glasgow.
from Frankfurt, Germany
Submitted on 28-07-2016
I would like to send ahead that I have not visited other hotels in Scottland so there might be a different understanding of service level and standard room quality in Glasgow and my expectation might be overly high (traveling a lot in the remainder of Europe though so this is what I compare to) At checkin I felt that I had to get a bit more involved into credit card authorisation than usual, moreover the reserved amount was quite high. I stayed for two nights and the hotel required a deposit fo... Read more
from São Paulo, São Paulo, Brazil
Submitted on 01-08-2016
I honestly don't know why this hotel takes the Hilton name. The building is old, the lighting is poor and the rooms don't have a minibar, neither AC. There was always a huge - and I can't stress that enough - pile of towels that must have been taken out of guest's rooms and put on the hallway, leaning against the wall. The location is not the best also. The only good thing about it is the staff, that made me feel well received at all times.
from Lochgilphead, United Kingdom
Submitted on 01-08-2016
Lovely hotel, great breakfast as ever but a shame there was no air conditioning, was noisy in a morning with the window open and very hot when we arrived even though weather was only 17C. Dread to think how hot it would be if warmer. Breakfast was lovely and staff were fantastic
Submitted on 01-08-2016
Visiting our West End resident son for the weekend, the Hilton Grosvenor was a very good choice. Well situated, convenient parking, helpful staff, well equipped comfortable and clean rooms all added up to a very enjoyable stay. Breakfast was good and very cheerfully served- easy to manage buffet. Would be glad to stay again. A special bonus for us was the pet friendly policies which meant our little man enjoyed himself as well! Newton our Jack Russell would also recommend if he could !
from Glasgow, United Kingdom
Submitted on 03-08-2016
Stayed here for two nights with my daughter. Room was nice, although I would have preferred a twin, but there are none in the hotel. Regardless a double was fine. Coffee and tea making facilities, hair dryer and iron and board all in room. There was a bottle of water in room, if you cared to buy it, it was very overpriced. Toiletries were provided and nice large bath towels. Free wifi. Comfy bed, room cleaned daily. Staff were excellent throughout the hotel and were very timely and happy to do ... Read more
from Killingworth, Connecticut
Submitted on 03-08-2016
This hotel was very nice... The staff at the front desk were super friendly and helpful. We were looking for a laundry, pharmacy and a bank or post office.... The gentleman that helped us was so nice he even printed off a walking map from the hotel to each location! That's great customer service!! The rooms were very clean also! Thank you for making our stay enjoyable!!
from Blackpool, United Kingdom
Submitted on 06-08-2016
We were in Glasgow Thursday 4th and Friday 5th August for our Daughters wedding.The venue had been booked for some time as a package and as we were reserving a large number of rooms were assured the price of these would be the best possible price and could not be found cheaper.As the wedding day drew closer serveral people were surprised to find the same rooms advertised on the Hilton website for £40 less than quoted.I appreciate that last minute deals are available but very annoying when promi... Read more
from Richmond, Virginia
Submitted on 06-08-2016
We stayed two nights at the Hilton Grosvenor. The location was great - the West End has access to a wide variety of dining options all within walking distance. The building itself is grand-looking from the outside and is 5-star on the inside. Rooms were spacious and the accommodations comfortable. Beds were a little on the firm side. Staff were very friendly when answering questions from us tourists. The Concierge printed off directions to the airport. Parking is probably the only minor inconven... Read more
from Northumberland, United Kingdom
Submitted on 07-08-2016
We had two recent stays in the Grosvenor to visit our daughter. Conveniently located at the top of Byres Road in the West End it is close to a wide range of shopping and bars and restaurants. Parking is in a multi-storey car park opposite the hotel above a Waitrose store. Rooms are large and well furnished. They are not air conditioned and can be hot if the weather is sunny. Staff are invariably friendly and that makes for a great stay. Breakfast was good although it is served in the Bo Vi... Read more
from Charlotte, United States
Submitted on 07-08-2016
Normally don't have to review Hiltons webpages as much because they normally have everything I need. Just be prepared there is no Air Conditioning and their statement of "limited parking" is severely inaccurate. They have a total of maybe 20 spots at the very maximum and that's no exaggeration. If you have a car, be forewarned.
from Glasgow, United Kingdom
Submitted on 08-08-2016
where its business or pleasure the Hilton Grosvenor delivers and is a great base for seeing Glasgow and Scotland, I use this Hotel for both business and pleasure the staff are always friendly and nothing is too much trouble. Great location for exploring more of Scotland and its easy to get to the airport or railway station. The hotel breakfast sets you up for the day and there is a great choice, this hotel also offers great value and has its own car park next door. I will definitely be using thi... Read more
from Manchester, United Kingdom
Submitted on 11-08-2016
I recently attended the wedding here of my partners friend. Its a lovely place to have a wedding and I would definitely recommend it to anyone looking for a wedding package. All the 3 rooms used throughout the day were excellent. The meal was lovely and even the drinks at the bar were cheap! Being from Manchester, my partner and I also stayed the night. The rooms are very spacious and clean and the beds are huge and really comfortable. The shower was very hot and powerful. We had breakfast too w... Read more
from Wolverhampton, United Kingdom
Submitted on 11-08-2016
Excellent hotel as usual stayed several times in last 20 years V professional staff Great room Lovely breakfast Brilliant location Wish we could have stayed a while longer Altered our dates to stay here Recommend as West Rnd so vibrant and tube at Kelvinbridge gives great access to city centre. Taxi rank just down the street Ashton Lane a must
from South Lanarkshire, United Kingdom
Submitted on 11-08-2016
We were going to a concert at Kelvingrove Bandstand this hotel was the perfect location for us, beautifully decorated room and great service from all the staff, I was disappointed with the steak in the restaurant but apart from that it was great I would highly recommend it
from Newcastle upon Tyne, United Kingdom
Submitted on 12-08-2016
Great location of a hotel, was able to book into here very last minute using the Hilton HHonors Diamond level- the service during the checkin was great, the parking was OK -but you have to park on the road and hope for the best. The room was small but due to location it was acceptable. The only issues we had were when we got back to the hotel the bar was closed, there was no residents bar open either and we were told that all drinks would be served in the room, so after 40mins we got 2 small ... Read more
from chicago
Submitted on 13-08-2016
Nice hotel perfect area... Clean up to date beds a little uncomfortable but not bad.. Staff where great help with any questions wifi was good . A great location to bars and restaurants but not to close
Submitted on 14-08-2016
My partner and I recently stayed two nights over a weekend in the Hilton Glasgow Grosvenor which was an excellent stay! Check-in was extremely quick with our room being ready on time. Due to the amount of luggage we had (we were part of a larger wedding party), a staff member arranged for this to be sent up to our room which was a very nice touch. The double room was decorated extremely well, had complimentary bottled water, tea making facilities and biscuits - everything you would expect from ... Read more
from London, United Kingdom
Submitted on 31-08-2016
So handy to the shops and restaurants the bars and the night life and the beautiful Botanic Gardens. Plenty of buses and underground trains, no problem with transport and certainly no problem in finding places to have breakfast, lunch or dinner.
from Horwich
Submitted on 01-09-2016
I visited Glasgow with my son for an open day at the university and booked a family room for the night. The room was large and nicely decorated with 2 double beds and a large bathroom with over bath shower. The beds were very comfortable. Staff were friendly and welcoming. I'd stay here again. It's in a great location in the west end and really convenient for the uni.
from Huntington, New York
Submitted on 02-09-2016
Only stayed one night on our way home from our vacation in Scotland to be closer to airport (but far away enough that we didn't hear planes flying overhead all night). Hotel is very well done, nice rooms, clean, comfortable beds. Would stay there again.
from Pittsburgh, Pennsylvania
Submitted on 04-09-2016
Nice hotel in the trendy West End section of Glasgow. Close to Kelvingrove Museum, Ashton Lane, and shopping on Byres Road. Rooms were large and well appointed with plenty of plugs for those needing to charge tech devices. Restaurant was a bit average but all else was very nice. Would stay here again when in Glasgow.
from Glasgow, United Kingdom
Submitted on 06-09-2016
My wife and i held our wedding reception at the hotel on 4/9/16. Everything ran smoothly from our enquiry in january till our big day.Many thanks to all the staff especially Corinne and Michael, both of whom could,nt have done any more for us. The rooms we had were very comfortable and clean.
from Horsham
Submitted on 12-09-2016
Stayed for one night having dropped our son off to University. Excellent location for Byres Road, the West End, university etc. Decor very stylish and staff very welcoming. As we were on the Great Western Road side (deluxe rooms) a little noisy when the windows were open, but necessary as an unseasonably warm September weekend! Breakfast very good and a reasonable evening meal in the Bovine restaurant ( see separate review).
Submitted on 15-09-2016
We spent four nights at the hotel and were very satisfied with all aspects. The staff were all very friendly and very helpful. We were made to feel welcome from the moment we arrived. The rooms are very large and well appointed with two king size beds in the twin rooms. En suite bathrooms were very well appointed and spotless. Breakfast is very good with a wide range of hot and cold food. Location is excellent, a few subway stops from the city centre and directly opposite the Botanical Gard... Read more
from jimberly
Submitted on 17-09-2016
Check in was an easy process as I was using my Hilton points. We discovered the toilet had crystallized and smelly urine behind the toilet seat. The following night we discovered the black marks on the underside of the duvet and the bottom sheet which was either dirt or shoe marks. There are no top sheets in this hotel. The first receptionist at check in had the toilet issued addressed. The front desk on 9/18 states it was just iron marks. The front desk manager stated she didn't know about... Read more
from County Londonderry, United Kingdom
Submitted on 17-09-2016
Lovely hotel in great location. Clean rooms and friendly staff. Great breakfast which I had in my room. Only issue I had was traffic noise as I like the window open at night. Handy for Hillhead subway station and all the lovely shops and restaurants on the Byers Road. Would definitely return.
from Glasgow, United Kingdom
Submitted on 17-09-2016
Excellent hotel with kind personnel, good bar. I could not try the restaurant during my stay because it was fully booked, but there are some other restaurants in the nearby in case of need. Room is ok, clean and comfortable.
from bishopton
Submitted on 18-09-2016
Attended here yesterday for my neices wedding. Beautiful surroundings and lovely food. Drink a bit pricey but I expect thats due to being a hotel and location being in centre of town.stafc very friendly and helpful. Would go here again.
from Sarasota, Florida
Submitted on 19-09-2016
Beautiful park for a nice walk...lots of coffee shops, restaurants etc. We walked to the Ubiquitous Chip and I highly recommend this restaurant. Room was clean as well as bath. Nothing fancy but we only stayed for one night.
from Aberdeen, United Kingdom
Submitted on 23-09-2016
Good location, but a bit tired with room doors bashed and bathrooms very much dated and in need of a revamp. Food ok, could be better. Friendly staff and welcoming. Hit or miss with rooms, ask for a front facing room
from Phoenix, Arizona
Submitted on 25-09-2016
Wonderful service! Great location: walking distance to many key attractions, and just steps to the subway. No A/C, but the windows open and there is a fan on a stand in the room. For most days that's all you need in Glasgow.
from Glasgow
Submitted on 25-09-2016
Cold porridge. Poor service. Room in need of upgrade. Noisy room with partying top 3am. Then woken by bottles going into bottle bank. Noisy Windows too with curtains and letting light in. Food in breakfast room poor. Toaster not working properly. No smoothies although were advertised.
Submitted on 03-10-2016
Booked to stay overnight at this hotel with two friends. Excellent stay from check in to check out, professional, smart staff who make your stay special. Hotel seemed to be very recently refurbed, plush interior. Huge room with two double beds for 3 of us, lovely interior, robes, slippers etc etc. We were above recetion on third floor not much of an outlook but very quiet Excellent beakfast, great price for 3 of us. We will be back. Handy for pubs, restaurants in heart of west end.
Submitted on 07-10-2016
This was a very nice hotel. Our double double room was huge. The beds were really queen sized. The hotel is also in the middle of the nicest neighborhood in Glasgow. We are able to walk to dozens of restaurants and shops. I struggled a little bit with whether to give this hotel a 4 or a 5. This is because the lobby has newer and older sections, and the new lobby is really dated. It has low ceilings and 1970s fixtures. The older section of the hotel, and all the residential areas, however, are ... Read more
from Berwick upon Tweed, United Kingdom
Submitted on 07-10-2016
We booked this hotel through Hilton Honours which afforded us an early check in and having notified the lady at the time of booking that it was our wedding anniversary we received a room upgrade and a nice touch of cup cakes upon arriving back in the room after an excellent day in Glasgow. A great location in the west end of Glasgow and the hotel is decorated to a high standard.
from Aberdeen
Submitted on 10-10-2016
This is a convenient location for us in the west end of Glasgow - good for the university and Byres Road. The botanic gardens are also just across the road and great for a nice walk around. Very friendly staff in the hotel who could not be more helpful. Rooms are very clean and of a reasonable standard if showing a bit of wear and tear due I assume to high usage but not an issue. The hotel has a lovely frontage onto Great Western Road but you should be aware that rooms facing the road do suffer ... Read more
from Aberdeen, United Kingdom
Submitted on 11-10-2016
I've stayed here before (reviewed in 2014) and will likely stay here again. The location is ideal for us as there's (limited) parking at the hotel and much of what we're looking for is either walking distance or accessible via the underground (Hillhead station is very close). Room and service were as expected but this was the first time we'd had breakfast. The selection is good but some of the items weren't quite right - the black pudding had either been overdone or had been sitting out and d... Read more
from Washington DC, District of Columbia
Submitted on 13-10-2016
This was my first overnight visit to Glasgow for a charity event , the hotel is in a fabulous location and everything about the stay was excellent ! I would definitely stay here again and recommend it to anyone looking for a hotel in Glasgow
from Lochgelly, United Kingdom
Submitted on 14-10-2016
We have stayed in numerous Hiltons and this has to be, by far, the friendliest most helpful staff we have ever experienced. Upon arrival the check in staff were friendly, actually appearing interested in why we were visiting, our wedding anniversary, and dealt with our check in promptly. Not thinking anything further we enjoyed a trip to city centre on the subway then returned to our room. Reception had arranged for cupcakes with "happy anniversary" to be left in our room. This is an apparent 3... Read more
from farnham, United Kingdom
Submitted on 16-10-2016
Such a luxury experience. The hotel was sparkly clean. The room was great and well stocked in terms of the toiletries that meant that for a short work stay I didn't need to take much. The breakfast was good with friendly service especially the lovely breakfast lady who was so helpful.
from Ottawa, Canada
Submitted on 17-10-2016
This Hotel is in an ideal location if you are in the west end and want to attend theatre or access the many great restaurants near by. This Hotel is close to the Botanical Gardens and very close to the University of Glasgow
Submitted on 18-10-2016
Stayed for 3 nights and loved this place. Beautiful rooms and location walking distance to the local bars and restaurants. Very reasonable rates for such a beautiful place. Look online for deals. Dinner was lovely too
from Glasgow, United Kingdom
Submitted on 18-10-2016
A very mixed eeejend with lots of highs ... breakfast and conference staff mixed with some lows ... dinning and bar staff. Lack of sleep on the Saturday due to noise from wedding party really spoiled the weekend.
from London, Canada
Submitted on 19-10-2016
We stayed one night at this hotel. Wish we could have stayed longer. It is a beautiful hotel inside and out. Just across the street from the Botanical Gardens and only a few minutes walk from the University. Lots of shopping and restaurants nearby. The room was beautiful and the hotel staff were very helpful and friendly. Breakfast was included with our room. It was a very good hot and cold buffet with a large selection. We would most definitely stay at this hotel again.
from Eastkilbride
Submitted on 20-10-2016
Stayed overnight after attending a wedding in Oran Mor . Location was ideal ( just across the road) . Room comfortable and spotlessly clean. Breakfast excellent . Only slight criticism I found the bedroom very warm but easily remedied by opening window !
from Buckie, United Kingdom
Submitted on 24-10-2016
Excellent hotel, swift check in and check out, quiet in the rooms, spacious, best bed ever, good selection of drinks in the bar and soon to be a gin bar, helpful friendly staff would return to this hotel again
from Cannock
Submitted on 24-10-2016
Stayed for three nights for a long weekend that included a family wedding at the university chapel. We thoroughly enjoyed our stay in this hotel in the heart of the West end. Our room was spacious and comfortable with tea making facilities. The breakfasts were excellent with Scottish additions of haggis and tattie scones. The hotel staff were very friendly and helpful. But this is to be expected as this is Glasgow which is smiles better :-)
from Dalkeith, United Kingdom
Submitted on 24-10-2016
We stayed here as we were attending a concert at the SECC. It was ideally located for that and for Byers Road. It was very easy to get to city centre too. Staff were amazingly helpful without being in your face. Room was great size for a family of four - two double beds and still masses of room. Breakfast was great too. There are no leisure facilities and it did feel that this was a quitter hotel - but as a great base to explore Glasgow for a family trip it was great. We will be back.
from Sydney, Australia
Submitted on 25-10-2016
Swift and friendly check in. Very close to restaurants, transport etc. Clean and comfortable room. Staff fabulous as I stayed here twice about three weeks apart and they welcomed me back by name as In was walking into reception second time
from Peterborough, United Kingdom
Submitted on 27-10-2016
Sometimes when you stay in a perfectly decent, comfortable hotel with lovely staff things goes a bit wonky. Check in was great, and we were on the same floor as our friends as requested, which was great. The room was just over from the lift on the 1st floor, nice view, nice room. Sadly a few issues, TV had big green line on the screen, bin had been seriously dented and there was a problem with the wall on the room side of the bathroom. We didn't actually notice till the following morning, but ... Read more
from Lochgoilhead, United Kingdom
Submitted on 02-11-2016
Stayed for one night in family room with two queen beds. The room was lovely. Very clean and comfortable and enough space for toddlers to run about and entertain themselves! Bathroom was also nice and clean and powerful hot shower. Breakfast was really nice with lots of choices and staff were friendly and helpful.
from Scottish Borders, United Kingdom
Submitted on 04-11-2016
Great hotel, comfortable and great service. Superb family room, spacious and comfortable. Breakfast was lovely with plenty of choice for everyone. Facilities limited (no leisure facilities) due to location but this is not a problem as there is so much to see in the West End and the rest of the city.
from Leicester, United Kingdom
Submitted on 05-11-2016
Staff were great. Food fantastic. Location fine. Chips ! Smelly ones at that under the table and bed. Cleaner could have been way better !! Reported to desk at checkout and showed a pic of offending chips. They were mortified and hastily rang housekeeping to do a thorough clean. Pity. Would have given 5 stars otherwise.
Submitted on 07-11-2016
Modern new hotel in Glasgow's cosmopolitan and bohemian West End. Location is excellent, right across from the Botanic Garden, and close to the University of Glasgow. The hotel is on the vibrant Byres road, close to boutique shops, restaurants, and the beautiful Ashton Lane. It is a 5mins walk to Hillhead subway. The rooms are comfy and clean, but I was surprised that there was no fridge in the room and no complimentary water. The breakfast is a buffet style and has practically anything you woul... Read more
from Derry, United Kingdom
Submitted on 13-11-2016
Was ok but need a few simple adjustments .... Charging for the bottles of water in the room should not be charged for as the rooms are quite pricey. Also need tea/coffee/chocolate at hand with breakfast to help oneself
from Prague, Czech Republic
Submitted on 15-11-2016
We Stayed overnight at this hotel, although not exactly cheap, it was well worth it! Accommodation excellent, food excellent and staff excellent! We would recommend this Hotel for overnight stays, holidays etc
Submitted on 20-11-2016
Lovely hotel in the west end. Staff we're extremely helpful. Room was nice and quiet. I had a dinner in their steak restaurant Bo'Vine which was excellent and had a drink in their new Gin bar. I was extremely impressed with the breadth of refreshments on offer and great atmosphere. Perfect for business or otherwise...
from Glasgow, United Kingdom
Submitted on 22-11-2016
My husband and I thoroughly enjoyed our stay. The staff were always willing to help and offer advice on tourist activities. Bo-Vine hotel restaurant was fantastic... best piece of steak I have ever eaten!! The range of food at breakfast was also excellent.
from Glasgow, United Kingdom
Submitted on 22-11-2016
I regularly facilitate education conferences at this Hotel. Once again I have to congratulate the Hotel for their welcome and organisation. In particular Angela and Steven for their efficiency and their wit.
from Edinburgh, United Kingdom
Submitted on 24-11-2016
This Hilton has truly excellent rooms, and wonderful helpful and friendly staff, and it is in a brilliant location. My room was fresh and clean and warm and most welcoming with a very comfortable bed.
from St. Helier, United Kingdom
Submitted on 28-11-2016
Very lovely, comfortable hotel. Loved the bar with more different types of gin than you could shake a stick at! Only wish I could have tried them all, the staff were friendly and helpful and I eventually settled on the monkey 57 mohito cocktail. Delicious. Food in the bar was great too. My nieces cod goujon sandwich was the best ever. Will definitely come back.
Submitted on 30-11-2016
Stayed here for overnight stay pre Xmas. Really great location few hundred yards from Ashton Lane with lovely pubs and restaurants. Hotel room was tastefully decorated quick check in and got in early before 3pm. Breakfast was fresh plentiful and always a winner when pots of coffee rather than just a cup.
from Belfast, United Kingdom
Submitted on 30-11-2016
Awsum staff great service lovely hotel. Food was outstanding, bar service was slow in new bar. Reception staff were lovely and couldn't do enough for you. Would stay here again no problem. Try the steak in the restuarant
from Cambridge, United Kingdom
Submitted on 02-12-2016
I left a pair of underwear in my room - I had hand washed them and laid them on the radiator to dry as I did not want them to be wet in the morning. I did not open the curtains in the morning and as such the hidden radiator which had my underwear on them was not exposed. I rang the hotel to inform them of this but the underwear were no where to be found! I am extremely disappointed by this. I would have thought Hilton hired staff with loyalty and honesty. The underwear were part of a very specia... Read more
from Edinburgh, United Kingdom
Submitted on 03-12-2016
When you stay at a Hilton it is never a great personal experience. However at this hotel I would describe it as very efficient. The front desk was excellent. Fast, efficient and helpful. Room was pretty good (I think the best room look out into Great Western Road) and only £100 (booked via Laterooms) for a double. Car parking is not park in the multi-storey that is mainly for Waitrose customers. In fact you have to go into Waitrose and then walk round the corner to the hotel. There... Read more
Submitted on 03-12-2016
I was originally booked into room 301 but soon found the toilet seat broken and stained. I was moved to 101 where the TV didn't work and was finally moved to 201 which was generally good; however, all rooms were dusty in places. Biggest problem is that all 3 rooms were next to the service lift which was very noisy when in operation (not during the night). Given that, rest during the period when roms were being cleaned made a lay in or nap impossible. I have to say the staff were apologetic and... Read more